Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Dec 1, 2021
Drivers airbag light stays on - immobilisation light stays on, car won't start. Both of these issues were addressed by TSB and complaints
Incident date: Oct 1, 2021
The contact owns a 2012 Buick Regal. The contact stated that the driver’s side headlight assembly developed condensation inside causing the light bulb to blow out. The contact indicated that the entire headlight assembly needed to be replaced to fix the failure. The vehicle was not yet repaired. The manufacturer and the local dealer were notified of the failure, but no assistance was offered. Th... Read more
Incident date: Feb 15, 2019
antilock brake system-the round magnetic sensor that is attached to the wheel bearing hub-had both back ones have parts of the magnet ring break off and one front one completely fall off. this causes loss of antilock brake system. this happened within the last two years.
Incident date: May 22, 2021
The contact owns a 2005 Buick Terraza. The contact stated while driving 20 MPH, while making a left turn, the vehicle loss motive power and jerked before stalling. The electronic stability warning light illuminated. The vehicle was restarted and operated as designed. The contact stated that the failure was intermittent. The contact took the vehicle to an independent mechanic to be diagnosed. The c... Read more
Incident date: May 22, 2021
The contact owns a 2005 Buick Terraza. The contact stated while driving 20 MPH, while making a left turn, the vehicle loss motive power and jerked before stalling. The electronic stability warning light illuminated. The vehicle was restarted and operated as designed. The contact stated that the failure was intermittent. The contact took the vehicle to an independent mechanic to be diagnosed. The c... Read more
Incident date: Dec 5, 2021
The car stalls in traffic and the air conditioning will stop working and remote start doesn't work although I have paid for it to be fixed. You can just be driving along the car will stop and not start. It has stalled 6 times in mid traffic putting my life and my children's life in danger we almost was hit by other cars on the highway because the car stopped suddenly. I had the car towed to the Sh... Read more
Incident date: Dec 5, 2021
The car stalls in traffic and the air conditioning will stop working and remote start doesn't work although I have paid for it to be fixed. You can just be driving along the car will stop and not start. It has stalled 6 times in mid traffic putting my life and my children's life in danger we almost was hit by other cars on the highway because the car stopped suddenly. I had the car towed to the Sh... Read more
Incident date: Dec 5, 2021
The car stalls in traffic and the air conditioning will stop working and remote start doesn't work although I have paid for it to be fixed. You can just be driving along the car will stop and not start. It has stalled 6 times in mid traffic putting my life and my children's life in danger we almost was hit by other cars on the highway because the car stopped suddenly. I had the car towed to the Sh... Read more
Incident date: Nov 18, 2021
Water leaking into both front headlights results in dimming of headlights making it hard to see during nighttime driving and a real concern that the HID ballast wiring will short out causing complete loss of headlight operational function. There are many reports online of customers complaining that their HID headlights blew out due to water leakage and they were unable to see properly during night... Read more
Incident date: Nov 18, 2021
Water leaking into both front headlights results in dimming of headlights making it hard to see during nighttime driving and a real concern that the HID ballast wiring will short out causing complete loss of headlight operational function. There are many reports online of customers complaining that their HID headlights blew out due to water leakage and they were unable to see properly during night... Read more
Incident date: Dec 1, 2021
Airbag system failure and warning constantly on the vehicle. GM knows of the issue but will not offer a recall, instead only an expired special coverage adjustment. The part involved is the passenger present sensor (PPS)module. That reference number is : N15202352 Release date November 2016. Airbags on Buick veranos will not deploy with this well known issue. Gms own words. Force a recall, my fam... Read more
Incident date: Oct 26, 2021
failed fuel pump relay and melted fuse block. Car would not start in garage. Knew this vehicle is known to have this issue and when investigating the failure to start the first thing I checked was the fuel pump relay and fuse block and sure enough that was the issue. Common issue that Buick never addressed adequately.
Incident date: Sep 18, 2019
I purchased this vehicle several years ago used and everything was working fine. Several months later, whenever a "passenger" sits in the front passenger seat, the check airbag and seat belt system message appears in the dashboard. After the seat becomes unoccupied, the message remains on...sometimes for a couple of days, sometimes for a week, and sometimes for a month or two. Then it may stop sho... Read more
Incident date: Jan 1, 2020
The contact owns a 2011 Buick Regal. The contact stated that while driving on several occasions the headlights became inoperable. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who informed the contact that the wiring in the bumper was hot at the base. The vehicle was taken to the local dealer where the engine was diagnosed. The vehicle was not re... Read more
Incident date: Jan 1, 2020
The contact owns a 2011 Buick Regal. The contact stated that while driving on several occasions the headlights became inoperable. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who informed the contact that the wiring in the bumper was hot at the base. The vehicle was taken to the local dealer where the engine was diagnosed. The vehicle was not re... Read more
Incident date: Jun 7, 2021
Dealership, fixed brakes due to previous recall. Brakes continue to squeal and grind with every stop. Was informed by dealership that they can do no further repair because it is considered a noise and not a safety issue. Grinding brakes are a safety issue!!!
Incident date: Jun 7, 2021
Dealership, fixed brakes due to previous recall. Brakes continue to squeal and grind with every stop. Was informed by dealership that they can do no further repair because it is considered a noise and not a safety issue. Grinding brakes are a safety issue!!!
Incident date: Nov 27, 2021
Car is having transmission issues. Car doesn't know what gear it's in. Very similar issues to the recall that is saying my car isn't affected. Doors are trying to lock and unlocking by themselves. Stalling and shuts off while driving
Incident date: Nov 27, 2021
Car is having transmission issues. Car doesn't know what gear it's in. Very similar issues to the recall that is saying my car isn't affected. Doors are trying to lock and unlocking by themselves. Stalling and shuts off while driving
Incident date: Oct 2, 2021
I purchased the car from Buick Spec dealership in Prosser WA on Aug. 2, 2021. The car was sold to me with rocket panel damaged, the rear brakes- rotors needed replaced and one side brake completely gone..the pins frozen. The cars transmission fluid dark dirty..low on oil..no coolant or wiper fluid at purchase. They brought car to me during covid. The door didn't shut properly I assumed the rubber ... Read more
Incident date: Oct 2, 2021
I purchased the car from Buick Spec dealership in Prosser WA on Aug. 2, 2021. The car was sold to me with rocket panel damaged, the rear brakes- rotors needed replaced and one side brake completely gone..the pins frozen. The cars transmission fluid dark dirty..low on oil..no coolant or wiper fluid at purchase. They brought car to me during covid. The door didn't shut properly I assumed the rubber ... Read more
Incident date: Oct 2, 2021
I purchased the car from Buick Spec dealership in Prosser WA on Aug. 2, 2021. The car was sold to me with rocket panel damaged, the rear brakes- rotors needed replaced and one side brake completely gone..the pins frozen. The cars transmission fluid dark dirty..low on oil..no coolant or wiper fluid at purchase. They brought car to me during covid. The door didn't shut properly I assumed the rubber ... Read more
Incident date: May 1, 2021
Tire suddenly developed a large bubble after about 18,000 miles of driving from new. Tire came new from manufacturer of my 2020 Buick Encore. I didn't hot any thing with this tire that could have contributed to the bublle. I think its a manufacturing defect
Incident date: May 1, 2021
Tire suddenly developed a large bubble after about 18,000 miles of driving from new. Tire came new from manufacturer of my 2020 Buick Encore. I didn't hot any thing with this tire that could have contributed to the bublle. I think its a manufacturing defect
Incident date: Oct 1, 2020
The airbags is displaying OFF despite who is sitting on it. It's been going on for about a year since start of COVID and it isn't turning ON. Also, the backup camera is not working properly and suddenly displaying very dark and not showing up properly.
Incident date: Oct 1, 2020
The airbags is displaying OFF despite who is sitting on it. It's been going on for about a year since start of COVID and it isn't turning ON. Also, the backup camera is not working properly and suddenly displaying very dark and not showing up properly.
Incident date: Apr 12, 2021
My Buick Envision started to occasionally create notable vibration in the front and traveling into the steering column. I brought the car to a GMC Buick dealership in Amite, LA(4/13/21) it was there for 3 days. The problem couldn't be duplicated. Next the car was brought to Royal Buick, Baton Rouge, LA(10/26-11/6/21.Having trouble controlling the car on each occurs.
Incident date: Apr 12, 2021
My Buick Envision started to occasionally create notable vibration in the front and traveling into the steering column. I brought the car to a GMC Buick dealership in Amite, LA(4/13/21) it was there for 3 days. The problem couldn't be duplicated. Next the car was brought to Royal Buick, Baton Rouge, LA(10/26-11/6/21.Having trouble controlling the car on each occurs.
Incident date: Apr 12, 2021
My Buick Envision started to occasionally create notable vibration in the front and traveling into the steering column. I brought the car to a GMC Buick dealership in Amite, LA(4/13/21) it was there for 3 days. The problem couldn't be duplicated. Next the car was brought to Royal Buick, Baton Rouge, LA(10/26-11/6/21.Having trouble controlling the car on each occurs.
Incident date: Nov 18, 2021
I have 2 of these booster seats and both of them the back is no longer locking into the base. It folds as the child is getting into the Seat. It doesn't stay in place even if the child has their car seatbelt on making it dangerous while riding in it as it may fold. I have not had it inspected. I am just wanting to know what you can do to help me. Also, thus won't let me put the correct Manufacture... Read more
Incident date: Nov 18, 2021
The car has an auto-stop feature however at times, when the car is stopped, the entire electrical and engine shuts down even while the car is in drive. The driver must restart the car and put the car into park and then back into drive. When the car restarts, several lights/messages turn on including "Service Transmission" and the "Service Parking Brake" message and parking break light. This is a s... Read more
Incident date: Nov 18, 2021
The car has an auto-stop feature however at times, when the car is stopped, the entire electrical and engine shuts down even while the car is in drive. The driver must restart the car and put the car into park and then back into drive. When the car restarts, several lights/messages turn on including "Service Transmission" and the "Service Parking Brake" message and parking break light. This is a s... Read more
Incident date: Nov 18, 2021
The car has an auto-stop feature however at times, when the car is stopped, the entire electrical and engine shuts down even while the car is in drive. The driver must restart the car and put the car into park and then back into drive. When the car restarts, several lights/messages turn on including "Service Transmission" and the "Service Parking Brake" message and parking break light. This is a s... Read more
Incident date: Mar 2, 2021
The contact owns a 2006 Buick Lacrosse. The contact stated while driving 50 MPH, the vehicle began to shake and vibrate and the felt like that the front passenger’s side tire was about to detach from the vehicle. The contact slowed down and drove the vehicle to an independent mechanic to be diagnosed. The contact was informed that the tie rod and wheel bearing needed to be replaced. The vehicle ... Read more
Incident date: Mar 2, 2021
The contact owns a 2006 Buick Lacrosse. The contact stated while driving 50 MPH, the vehicle began to shake and vibrate and the felt like that the front passenger’s side tire was about to detach from the vehicle. The contact slowed down and drove the vehicle to an independent mechanic to be diagnosed. The contact was informed that the tie rod and wheel bearing needed to be replaced. The vehicle ... Read more
Incident date: Aug 2, 2017
The contact owns a 2013 Buick LaCrosse. The contact stated while approaching a traffic light, the vehicle was seized. The contact stated that the check engine and battery warning lights were illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the battery to be replaced. The vehicle was repaired but continued to experienc... Read more
Incident date: Oct 27, 2021
My car lit on fire under the hood
Fire
Incident date: Oct 27, 2021
My car lit on fire under the hood
Fire
Incident date: Oct 27, 2021
My car lit on fire under the hood
Fire
Incident date: Apr 4, 2021
The contact owns a 2012 Buick Enclave. The contact stated that while driving 65 mph a second vehicle crashed into the passenger side causing severe damage to the vehicle. During the crash, the passenger-side curtain air bags did not deploy. The driver sustained neck, back, and shoulder inquiries. The front passenger sustained head neck and back injuries. The second-row driver-side passenger suffe... Read more
Crash
4 injured
Incident date: Sep 1, 2021
Car shut off while in stopping position. Happen 3 times before supposed problem was fixed and then two more time after oil change and transmission control module fixed. Dealership does not know what the issue. Thankful each time I was not driving on interstate.
Incident date: Sep 1, 2021
Car shut off while in stopping position. Happen 3 times before supposed problem was fixed and then two more time after oil change and transmission control module fixed. Dealership does not know what the issue. Thankful each time I was not driving on interstate.
Incident date: Oct 22, 2021
My car has started to burn oil quickly in the past and I was bringing my car to get oil changes more frequently than the sticker was saying at the dealership. Recently my car showed no oil on the dipstick after my car stopped running. 2 quarts of oil was added and the oil only showed at the tip of the dipstick. My engine was tapping a few weeks prior to my car no longer running. I brought the car ... Read more
Incident date: Aug 22, 2021
The contact owns a 2012 Buick LaCrosse. The contact received a recall notification for NHTSA Campaign Number: 20V764000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the rear end of the vehicle seemed loosened whenever the vehicle hit a bump while driving at various speeds. The contact stated that the manufa... Read more
Incident date: Sep 1, 2021
The contact owns a 2008 Buick Lucerne. The contact stated while driving approximately 20 MPH, the vehicle stalled without warning. The contact was unable to restart the vehicle. The contact stated there was no warning light illuminated. The vehicle was towed to the residence. The vehicle was inspected by a local mechanic and diagnosed with needing the fuel pump relay to be replaced. The vehicle wa... Read more
Incident date: Nov 3, 2021
The contact owns a 2012 Buick Enclave. The contact stated that upon starting the vehicle, he would hear loud abnormal rattling and ticking sounds coming from the corner between the front passenger’s side and the windshield. There were no warnings lights were illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The approximate f... Read more
Incident date: Nov 5, 2021
The contact owns a 2000 Buick LeSabre. The contact stated that while driving approximately 40-45 MPH, the front end of the vehicle started shaking uncontrollably. There were no warning lights illuminated. The contact was able to continue to drive the vehicle at a slower speed. The vehicle was taken to the independent mechanic who diagnosed that the tie rod nuts had failed and the failure was relat... Read more
Incident date: Nov 5, 2021
The contact owns a 2000 Buick LeSabre. The contact stated that while driving approximately 40-45 MPH, the front end of the vehicle started shaking uncontrollably. There were no warning lights illuminated. The contact was able to continue to drive the vehicle at a slower speed. The vehicle was taken to the independent mechanic who diagnosed that the tie rod nuts had failed and the failure was relat... Read more
Incident date: Nov 1, 2020
Condensation inside both headlights. We didn't notice the problem until we moved from the warm west coast weathe to the midwest where the climate is colder.
Incident date: Oct 1, 2021
the glass to the sunroof blew off while driving and broken into pieces. broken glass at risk. no, the problem has not been confirmed by dealer or service center. no inspections. no warning lamps messages or other symptoms of the problem prior to the failure. The sunroof glass just blew off the car while driving.