Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: May 6, 2022
Vehicle has been in and out of shop since Feb 2022 for 'limp mode' disabled due to faulty booster or something. Vehicles leave driver stranded unable to accelerate or maneuver vehicle to avoid a collision. I'm told this is a well known problem for both this vehicle and the chevy cruze although no recalls are out for this huge safety issue. Somebody is seriously going to get injured if driver is u... Read more
Incident date: Apr 5, 2022
When braking from 50 mph or 40 mph coming to a stop my car jerks and it’s very hard to stop it uncomfortable hesitation, Jerk, or lurch. Almost caused accident twice where I couldn’t stop the vehicle this is very unsafe for me and my family also transmission downshifts and up shifts are really hard in this vehicle
Incident date: Apr 5, 2022
When braking from 50 mph or 40 mph coming to a stop my car jerks and it’s very hard to stop it uncomfortable hesitation, Jerk, or lurch. Almost caused accident twice where I couldn’t stop the vehicle this is very unsafe for me and my family also transmission downshifts and up shifts are really hard in this vehicle
Incident date: Apr 27, 2022
The contact owns a 2020 Buick Encore. The contact stated while driving approximately 20 MPH, the "Trunk Open" light was illuminated and the trunk raised up. The contact drove the vehicle to her residence and attempted to close the trunk. The contact had to push the trunk release button several times for the trunk to lock securely. The contact had taken not taken the vehicle to a local dealer. The ... Read more
Incident date: Feb 17, 2020
Hello I have a 2012 Buick lacrosse, when I first bought the vehicle I notice that the service stability track light would come on and immediately after would follow that my motors speed had been reduced. After learning all of this about the vehicle I searched if there was any recalls concerning this matter and in fact found that 2012 Buick lacrosse did have a recall for the service stability track... Read more
Incident date: Apr 27, 2022
I started my car in the morning, per my usual routine. After a few seconds, I heard a very loud bang and the car stalled. A few seconds later, there was a large amount of smoke coming from under the hood. I opened the hood to see a large fire had started. My son, who heard the loud bang, came outside and saw the flames from under the hood. He ran into the house, grabbed a fire extinguisher, and at... Read more
Fire
BUICK
LUCERNE
(2010) - ELECTRICAL SYSTEM:PROPULSION SYSTEM:FUSES, RELAYS, CONTACTS, AND SHUNTS
Apr 28, 2022
Incident date: Mar 28, 2022
The contact owns a 2010 Buick Lucerne. The contact stated that while the rear seat was occupied, it was raised up on the battery and fuse box, causing the fuse relay to short circuit. While driving, the vehicle stalled without warning. The vehicle was taken to the local dealer where it was diagnosed that the fuse box and fuel pump needed to be replaced. The vehicle was not repaired. The manufactur... Read more
Incident date: Mar 28, 2022
The contact owns a 2010 Buick Lucerne. The contact stated that while the rear seat was occupied, it was raised up on the battery and fuse box, causing the fuse relay to short circuit. While driving, the vehicle stalled without warning. The vehicle was taken to the local dealer where it was diagnosed that the fuse box and fuel pump needed to be replaced. The vehicle was not repaired. The manufactur... Read more
BUICK
ENCLAVE
(2008) - POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Apr 27, 2022
Incident date: Jan 1, 2022
The contact owns a 2008 Buick Enclave. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate. The vehicle was taken to an independent mechanic who diagnosed that the transmission control module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 124,000.
Incident date: Apr 21, 2022
The contact owns a 2009 Buick Enclave. The contact stated upon pressing the liftgate power button to open the liftgate, the liftgate partially opened and rapidly closed on her. The contact's husband who was standing nearby, held the liftgate manually until she was able to remove herself out of the path of the liftgate. The contact stated that the failure had been reoccurring and she had to manuall... Read more
Incident date: Mar 9, 2022
On numerous occasions, windshield wipers stop moving even though wipers are engaged to on, causing poor visibility for driving.
Incident date: Feb 1, 2022
The contact owns a 2012 Buick LaCrosse. The contact stated that while driving at an undisclosed speed, the vehicle decelerated and stalled. The vehicle was restarted and the Electronic Stability Control (ESC) warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed the electronic brake control module needed to be replaced. The vehicle was repaired. The contact st... Read more
Incident date: Apr 10, 2021
I have only had the vehicle for a year. On multiple occasions the vehicle feels like it is slipping gears (more often when the autostop feature is turned on). On multiple occasions the vehicle has stalled out and would not do anything when pressing on gas- didn't even rev, did absolutely nothing. These stall outs happened crossing highways, at stop lights, stop signs, etc. There were no warnings p... Read more
Incident date: Apr 10, 2021
I have only had the vehicle for a year. On multiple occasions the vehicle feels like it is slipping gears (more often when the autostop feature is turned on). On multiple occasions the vehicle has stalled out and would not do anything when pressing on gas- didn't even rev, did absolutely nothing. These stall outs happened crossing highways, at stop lights, stop signs, etc. There were no warnings p... Read more
Incident date: Apr 10, 2021
I have only had the vehicle for a year. On multiple occasions the vehicle feels like it is slipping gears (more often when the autostop feature is turned on). On multiple occasions the vehicle has stalled out and would not do anything when pressing on gas- didn't even rev, did absolutely nothing. These stall outs happened crossing highways, at stop lights, stop signs, etc. There were no warnings p... Read more
Incident date: Dec 25, 2021
The contact owns a 2008 Buick LaCrosse. The contact stated that while operating the vehicle, the headlights failed to illuminate. The vehicle was taken to the local dealer who diagnosed that the headlamps had failed. The headlamps were replaced and the failure was remedied however, the failure recurred. The manufacturer was notified of the failure and the contact was informed that the vehicle was ... Read more
Incident date: Apr 4, 2022
We have had problems with the air bags since the car was new. The SRS light would come on for a couple months then go off. It says it has a problem with the passenger presence module. Never had a recall but the dealer said that when we took it in for an oil change they updated the firmware on the air bag system. It never did work, it would sometimes work then not work. I took it back a few weeks a... Read more
Incident date: Apr 4, 2022
We have had problems with the air bags since the car was new. The SRS light would come on for a couple months then go off. It says it has a problem with the passenger presence module. Never had a recall but the dealer said that when we took it in for an oil change they updated the firmware on the air bag system. It never did work, it would sometimes work then not work. I took it back a few weeks a... Read more
Incident date: Nov 14, 2021
I have a buick.regal go 3.8 was just notified about recall for under hood fire I have not had this happen yet but I have been a mechanic for.8 years and from what I've seen with my 3.8 and others I have worked on it's not just only the front valve cover and gasket I have noticed that on mine I had oil pooling from lower intake manifold onto transmission also same thing on right hand side of engine... Read more
Incident date: Apr 19, 2022
The 2001 buick regal that we have has very inadequate head lights as far as im concerned it is a wiring problem dims are so dim that it's like you have no head lights at all bright are just bright enough to almost see 50 to 100 feet in front of vehicle also this buick is not the only gm vehicle I have experienced this on the 98 buick century's have same head light problem some what worse though al... Read more
Incident date: Apr 19, 2022
While letting off the gas in order to break, the accelerator pedal went to the floor on its own for about 3 seconds. Pushing on the break stopped the accelerator.
Incident date: Jan 7, 2021
The contact owned a 2012 Buick Regal. The contact stated while her husband was attempting to decelerate to speed, the vehicle accelerated independently and crashed into an apartment building. No further information was available. The driver and the contact (front passenger) were taken by an ambulance to the hospital to seek assistance with their injuries. No further information was available. A po... Read more
Crash
2 injured
Incident date: Aug 15, 2021
The contact owns a 2013 Buick LaCrosse. The contact stated while driving at various speeds, the vehicle started jerking. There were no warning lights illuminated. The contact continued to drive the vehicle. Additionally, the contact stated that the vehicle failed to start. The contact was unable to restart the vehicle after several attempts. The vehicle was towed to the local dealer where it was d... Read more
Incident date: Aug 15, 2021
The contact owns a 2013 Buick LaCrosse. The contact stated while driving at various speeds, the vehicle started jerking. There were no warning lights illuminated. The contact continued to drive the vehicle. Additionally, the contact stated that the vehicle failed to start. The contact was unable to restart the vehicle after several attempts. The vehicle was towed to the local dealer where it was d... Read more
BUICK
RENDEZVOUS
(2005) - POWER TRAIN
Apr 13, 2022
Incident date: Apr 1, 2022
The contact owns a 2005 Buick Rendezvous. The contact stated that while driving approximately 35-40 MPH, the vehicle started losing motive power and was shuddering while shifting gear. The “Service Engine Now” warning light was illuminated. The contact was able to pull over to side of the roadway, turn off and restart the vehicle and drove to her residence safely. The vehicle was not taken to ... Read more
BUICK
RENDEZVOUS
(2005) - ENGINE
Apr 13, 2022
Incident date: Apr 1, 2022
The contact owns a 2005 Buick Rendezvous. The contact stated that while driving approximately 35-40 MPH, the vehicle started losing motive power and was shuddering while shifting gear. The “Service Engine Now” warning light was illuminated. The contact was able to pull over to side of the roadway, turn off and restart the vehicle and drove to her residence safely. The vehicle was not taken to ... Read more
Incident date: Apr 12, 2022
The contact owns a 2020 Buick Envision. The contact stated when pulled into a recycling center, the vehicle unattended accelerated, and crashed into a cement wall. The failure occurred within seconds. The contact did not recall any warning lights on the instrument panel. The air bags did not deploy. There were minor injuries to the left-hand upper thumb. The contact also stated his head hit the st... Read more
Crash
1 injured
Incident date: Apr 9, 2022
Condensation in drivers headlight caused headlight malfunction. I have seen multiple posts regarding this issue that have not been addressed. Serious safety issue. No warning lights or indicators tell you light has malfunctioned either.
Incident date: Mar 12, 2022
2014 Buick Regal GS AWD sedan, second owner. Car was purchased as a certified used from Buick dealer in 2018 with 40,xxx miles. Car now has 137,xxx miles, no longer under extended warranty. Have had all regular maintenance done and have records. Aside from normal wear and tear, no prior issues with car. Car engine suddenly started to run rough, Check Engine light came on while driving 65 mph, sudd... Read more
Incident date: Mar 12, 2022
2014 Buick Regal GS AWD sedan, second owner. Car was purchased as a certified used from Buick dealer in 2018 with 40,xxx miles. Car now has 137,xxx miles, no longer under extended warranty. Have had all regular maintenance done and have records. Aside from normal wear and tear, no prior issues with car. Car engine suddenly started to run rough, Check Engine light came on while driving 65 mph, sudd... Read more
Incident date: Mar 1, 2022
The contact owns a 2016 Buick Regal. The contact stated that while driving at an undisclosed speed, the steering wheel seized while turning the vehicle. Additionally, the vehicle experienced a loss of motive power. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but informed the contact that there was no recall associa... Read more
Incident date: Apr 6, 2022
The contact owns a 2014 Buick LaCrosse. The contact stated while driving approximately 10 MPH, the vehicle lost power steering functionality. The contact stated that the power steering assist warning light was illuminated. The vehicle was towed to a local dealer who diagnosed the vehicle with electronic power steering rack failure. The vehicle was then towed to an independent mechanic and was curr... Read more
Incident date: Apr 5, 2022
Not sure if this is a safety problem or is just a freak, isolated incident. In either case, I am reporting this since it might impact vehicles other than just my own. I own a 2015 Buick Verano. On Tuesday, April 5, 2022, upon parking my car, I noticed that my driver’s door wasn’t closing correctly. There was a small gap preventing it from closing flush. Upon inspection, it became apparent... Read more
Incident date: Apr 8, 2022
While driving this 2020 Buick Encore GX with around 7,000 miles on the odometer, the entire electrical/electronic system shut down. Windows were inoperative, the AC stopped, the radio failed, the flashers did not work, etc. The only things that worked were the engine and brakes. I have no idea if the brake lights worked. I was able to drive the car to the dealership - Van Buick GMC in Scottsd... Read more
Incident date: Apr 8, 2022
While driving this 2020 Buick Encore GX with around 7,000 miles on the odometer, the entire electrical/electronic system shut down. Windows were inoperative, the AC stopped, the radio failed, the flashers did not work, etc. The only things that worked were the engine and brakes. I have no idea if the brake lights worked. I was able to drive the car to the dealership - Van Buick GMC in Scottsd... Read more
Incident date: Apr 8, 2022
While driving this 2020 Buick Encore GX with around 7,000 miles on the odometer, the entire electrical/electronic system shut down. Windows were inoperative, the AC stopped, the radio failed, the flashers did not work, etc. The only things that worked were the engine and brakes. I have no idea if the brake lights worked. I was able to drive the car to the dealership - Van Buick GMC in Scottsd... Read more
Incident date: Nov 30, 2021
Fuel level sensor failure. I haven't checked but I don't think a regular dealer would inspect for free because it's inside of the gas tank. The gas gauge gets stuck at around a quarter of a tank leading a sensible person to assume their is gas in the vehicle. This is a safety risk because your vehicle can stall in the middle of the road as it did in my case. You lose the ability to steer the vehi... Read more
Incident date: Dec 1, 2021
the intermittent windshield wiper does not function. it has been inspected and no root cause has been found. the dealer is aware and has changed the sensor without success, this has been ongoing for 5 months. multiple trips to the dealer without resolution. no warning lamps or messages.
Incident date: Mar 27, 2022
My wipers would stop working. When they are on. I had to get them fixed. This is a safety issue and GM said it’s normal wear an tear.
Incident date: Jan 3, 2022
2011 Buick Regal 2.0 CXL. The brake pedal is sticking, causing the rotors to heat up and wear out. There are numerous complaints from others online detailing the dangerous situations this has caused. And numerous complaints about getting the brake system replaced and the same problem still existing. There should have been a recall. Unknown to me, until I received the new title in my name, this pa... Read more
Incident date: Dec 15, 2021
I was in a accident and the air bag hurt me very bad driver side tooth gone tissue want go down what can I do
Crash
1 injured
Incident date: Mar 18, 2022
The crank shaft sensor went out and caused the steering and brakes to go out. It took out all communications with the car. I had had intermittent problems with it as it went out, and it didn't throw a code showing what the problem was. (I took it to AAMCO once and Goodyear twice before they could identify the problem.) (Some Buick dealers do not work on cars over 10 years, and some do not use ... Read more
Incident date: May 29, 2020
Problem with the transmission burning up and breaking and the car unable to be driven and I have heard from other people that have had the same problem from there cars mileage from 28,000 miles to 60,000 miles the transmission just goes out It’ll make like a howling noise One day and then you’ll get in the car the next day and it just will not move and the transmission fluid Will smell burnt A... Read more
Incident date: Mar 19, 2022
The contact owns a 2013 Buick Lacrosse. The contact stated that after reversing out of the garage and parking in the driveway, turning the vehicle off and removing the ignition key however, approximately 30 minutes later the vehicle started independently. The ignition key had to be used to turn the engine off. The cause of the failure was not determined. The manufacturer was notified of the failur... Read more
Incident date: Mar 19, 2022
The contact owns a 2013 Buick Lacrosse. The contact stated that after reversing out of the garage and parking in the driveway, turning the vehicle off and removing the ignition key however, approximately 30 minutes later the vehicle started independently. The ignition key had to be used to turn the engine off. The cause of the failure was not determined. The manufacturer was notified of the failur... Read more
Incident date: Mar 10, 2022
The contact owns a 2011 Buick Lacrosse. The contact stated while the vehicle was at a complete, his son was rear-ended by another vehicle. The air bag warning light illuminated on the instrument panel; however, the air bag did not deploy. As a result, the driver hit his head on the headrest. The driver did seek medical attention for his injury. A police report was filed. The vehicle was drivable. ... Read more
Crash
1 injured
Incident date: Mar 10, 2022
The contact owns a 2011 Buick Lacrosse. The contact stated while the vehicle was at a complete, his son was rear-ended by another vehicle. The air bag warning light illuminated on the instrument panel; however, the air bag did not deploy. As a result, the driver hit his head on the headrest. The driver did seek medical attention for his injury. A police report was filed. The vehicle was drivable. ... Read more
Crash
1 injured
Incident date: Mar 24, 2022
The contact owns a 2012 Buick Verano. The contact stated that her vehicle was constantly loosing oil however, there was no warning light illuminated on the vehicle to indicate that the oil level was low. The contact stated that when the oil level was low, the vehicle made a loud rumbling sound. The contact would then top off the engine oil. The contact stated that without the knocking sound she wo... Read more
Incident date: Mar 5, 2022
Place car in park, went into store, came back out tried to put car in reverse, car would. To go, tried it two more time, car would. To go in reverse. Turned car off, put in drive , would go in drive, put in reverse, car would go, but the engine light came on and stayed on until later that day. Took car to the dealer that Monday morning, (Onstar notification says engine or transmission problem, par... Read more
Incident date: Oct 1, 2021
For 6 months the vehicle has had the following problems: 1. Car automatically shutting down(unresolved) 2 steering column, wheel locking up(resolved at this time) 3. Interior and panel lights flashing when car shutting down ( unresolved) 4. When applying pressure to gas pedal engine automatically shuts down (unresolved) 5. Check engine light stays on Vehicle has been taken to dealership shop 6 ti... Read more