Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,115 complaints for BUICK
Incident date: Feb 18, 2026
The rear window of the convertible top starts to pull away from the top itself. Could separate and displace entirely causing damage or injury behind.
Incident date: Jan 30, 2025
The power steering started going out at low speeds and eventually just stopped working. The car keeps saying power steering assist fault. The power steering no longer works.
Incident date: Jan 30, 2025
Car was purchased on 1/2/25 and first issue with vehicle was on 1/30/25 for check engine light. Feb 20,2025-Check engine light, car shakes, radio and dash go in and out, passenger rear window screeches. issues fixed except vibration. May 26, 2025 check engine light. rear window still making noise-fixed . Trunk gets stuck-no fix. Unaligned lane assist, car continues to shake. Sept, 26 2025-Brake... Read more
Incident date: Dec 8, 2025
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, and the rear wheels locked up. The contact stated that the failure almost caused a crash. No warning lights were illuminated. The rear wheels locked up for several seconds, then the rear wheels released, and the tires chirped. The vehicle was not dia... Read more
Incident date: Dec 8, 2025
See attached document for complaint.
Incident date: Dec 8, 2025
See attached document for complaint.
Incident date: Feb 18, 2026
On February 14th while operating the vehicle I experienced a braking failure where the brake pedal went to the floor and braking distance was increased. I had the vehicle towed to Ford of Columbus in Columbus, IN on the morning of Feb. 16th where it was confirmed that the rear brake hose had blown due to the associated recall. The failure is exactly due to the recall as acknowledged by both Ford M... Read more
Incident date: Feb 16, 2026
Component/System Failed: Engine – connecting rod bearing failure consistent with Hyundai Theta II engine defect subject to federal recalls and Consent Orders. The vehicle previously received Recall Campaign 953 (KSDS software update), intended to detect premature rod bearing wear. The engine is currently knocking and has been diagnosed as requiring replacement. The vehicle and engine are availab... Read more
Incident date: Feb 16, 2026
2020 Buick Encore GX; pulling out of a service station, my check engine light illuminated, and message on cluster stated: Engine Power Reduced. I loss throttle response for accelerating. Accelerator pedal was pushed to the floor and no acceleration. Vehicle entered limp mode. Drove 15 miles from service station to my home, in limp mode, unable to accelerate. Called a technician mechanic who check... Read more
Incident date: Oct 1, 2025
2/17/2026 Mileage 96,000 Subaru case number Case # 260217-2101937 Vehicle intermittently indicates reverse gear while driving forward at speed. Backup camera activates and reverse lights illuminate while in forward motion. This condition matches NHTSA Recall 22V-522000. The recall repair was previously performed but the safety defect persists. Manufacturer was contacted and declined further rep... Read more
Incident date: Feb 14, 2026
This morning after getting into my vehicle and closing the door my rear windshield shattered. This is a known and common problem certain model year RDXs. We are waiting to hear from my insurance company on whether it’s covered. There were not warnings or issues prior to the shatter.
Incident date: Feb 14, 2026
We are leasing a 2024 Chevrolet Equinox EV. We like the car, however there is a safety issue that has continually occurring. There is a very strong reflection on the windshield from the materials that make up the dashboard. It can occur in bright sun but also on bright cloudy days. I want to be clear, I am not being blinded by the sun in my eyes but rather the dash reflecting onto the Windshie... Read more
Incident date: Feb 14, 2026
they did the pico test they said the engine was good they upgraded the oil months after that 3 time back to the dealer do to loss of Propulsion its in a GM dealer SHOP waiting for the new long block as of 02-16-2026
Incident date: Feb 14, 2026
No first gear. Engine stalls if car is brought to a halt. On take off, car will stall if given too much throttle. If able to roll from dead stop, it will jerk and hesitate as if in too high of gear or dragging clutch.
Incident date: Feb 9, 2026
My car has suffered a well known issue in the 21-25 Acura TLX community. At 71,000 miles my transfer case splines stripped also with the transmission splines. Resulting in me having to pay out of pocket to replace both the transmission and transfer case. I’m really hoping Acura does a recall for this issue. I really like this car and don’t want to have to replace them again. Like I mentioned b... Read more
Incident date: Jul 15, 2024
Engine has a rod knock problem at 72,000, miles. Vehicle will likely need a full engine replacement.
Incident date: Jul 15, 2024
Shortly after purchasing my 2017 enclave premium around 60000 I noticed a problem that felt like vehicle's tires were skipping when making sharp turns. Upon my own extensive research (as I didn’t have time money and couldn’t go won’t vehicle) discovered a clutch pack needed replaced. This is after replacing the battery and brakes nit even a month after buying. Later after taking it for an... Read more
Incident date: Jul 15, 2024
Shortly after purchasing my 2017 enclave premium around 60000 I noticed a problem that felt like vehicle's tires were skipping when making sharp turns. Upon my own extensive research (as I didn’t have time money and couldn’t go won’t vehicle) discovered a clutch pack needed replaced. This is after replacing the battery and brakes nit even a month after buying. Later after taking it for an... Read more
Incident date: Nov 13, 2025
Rear back glass exploded right after parking the vehicle
Incident date: Jan 2, 2026
I am reporting a catastrophic engine failure involving a 2016 Land Rover Range Rover Supercharged 5.0L (VIN: [XXX] ) with approximately 88,000 miles. The vehicle experienced sudden engine failure due to a timing chain malfunction. Timing chain failure in this engine platform can result in immediate engine stall and total loss of propulsion without warning. A sudden engine stall while driving pres... Read more
Incident date: Jan 8, 2026
Our rear backup camera is no longer working. I see that other years have been recalled for the same issue, but our 2021 XC90 is not covered under the recall. It seems to be the same issue.
Incident date: Dec 27, 2025
Reference NHTSA Safety Recall Safety Recall VB8 / NHTSA 19V-812 Electric Power Steering Gear. My 2019 Ram 1500 has this exact issue. The recall is VIN specific and my vehicle is not a listed VIN. Chrysler is not willing to honor the safety recall for this specific truck. The vehicle is unsafe to drive and this is a noted problem with this vehicle.
Incident date: Feb 4, 2026
My vehicle failed while in motion. I lost power to the vehicle and power steering. Just before the car failed, I heard a pop and a warning light came on that said "Check Electric Vehicle System". The car's ICCU failed and caused failures of the battery and 12v battery. My safety and everyone on the road around me's safety was put at risk when I lost the ability to accelerate or use power steering.... Read more
Incident date: Feb 4, 2026
Steering wheel is so stiff it over works my arms and shoulder muscles burn it hard to turn literally feels as if the wheels is kind of bumping the frame 5 days steering wheel started to make a weird noise that is now persistent and sounds like a rubbing rubber sound and I have been getting electric shock every time I’m getting out the car and go to close the door since this started making a stat... Read more
Incident date: Feb 4, 2026
Steering wheel is so stiff it over works my arms and shoulder muscles burn it hard to turn literally feels as if the wheels is kind of bumping the frame 5 days steering wheel started to make a weird noise that is now persistent and sounds like a rubbing rubber sound and I have been getting electric shock every time I’m getting out the car and go to close the door since this started making a stat... Read more
Incident date: Feb 9, 2026
Odometer Fraud. The contact owns a 2012 Chevrolet Silverado 1500. While the vehicle was being registered with the Department of Motor Vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of the purchase, the mileage was approximately 141,000 and at the time of registration, it was discovered that the mileage was approximately 230,925.
Incident date: Dec 22, 2025
I am filing this complaint regarding my 2023 Jeep Wagoneer, which I have owned for approximately 1.5 years. Since purchasing the vehicle, I have experienced repeated and ongoing mechanical failures, primarily involving the fuel injection system and chronic battery drainage. The vehicle has been taken to the dealership for fuel‑related issues more than five times. During these visits, the fuel pu... Read more
Incident date: Feb 4, 2026
I was taking my wife’s 2019 Honda Accord into a dealership for a factory recall with a fuel pump issue. After I dropped it off, I got a phone call, letting me know that they had some bad news and that the cars third cylinder had failed due to a blown head gasket and coolant leaking into the cylinder. There has never been a check, engine, light or code or sign of any kind of issue with this vehic... Read more
Incident date: Jan 3, 2026
BCM went out causing the shifter to not shift out of park. Reading online shows this is a very common issue with Kia vehicles
Incident date: Jan 5, 2026
Vehicle Safety Incident & Recall Case Summary In approximately October 2025, while my son was driving the vehicle on Highway 85 at approximately 70 mph, the car suddenly shut off and lost power without warning. He was able to safely pull over to the side of the road and had to restart the vehicle in order to continue driving. At the time of this incident, the vehicle had only a few thousand miles... Read more
Incident date: Jan 5, 2026
I am submitting this complaint to report a safety-related issue involving my 2016 Buick Verano. At approximately 112,000 miles, the vehicle experienced a major transmission failure that significantly affected drivability. Shortly thereafter, an airbag warning light illuminated, indicating a potential malfunction of the supplemental restraint system. An independent mechanic advised that the vehicle... Read more
Incident date: Jan 5, 2026
I am submitting this complaint to report a safety-related issue involving my 2016 Buick Verano. At approximately 112,000 miles, the vehicle experienced a major transmission failure that significantly affected drivability. Shortly thereafter, an airbag warning light illuminated, indicating a potential malfunction of the supplemental restraint system. An independent mechanic advised that the vehicle... Read more
Incident date: Jan 31, 2026
I am reporting a serious safety issue involving my 2023 Jeep Grand Cherokee hybrid. The vehicle has experienced repeated stalling and loss of propulsion while driving, including in active traffic and in a school pickup line. The vehicle has unexpectedly failed to accelerate or start, creating dangerous situations for myself, my passengers, and surrounding vehicles. The vehicle has stalled in traf... Read more
Incident date: Jan 1, 2026
Brake lines leaking because corrosion under frame from ABS module which is essential a safety aspect that should not be happening.
Incident date: Jan 1, 2026
“Loss of vehicle stability” “Feels like wheels may detach” “Ride height abnormal” “Unresolved after multiple repairs” “Safety risk”
Incident date: Jan 1, 2026
“Loss of vehicle stability” “Feels like wheels may detach” “Ride height abnormal” “Unresolved after multiple repairs” “Safety risk”
Incident date: Jan 29, 2026
The outer edges of front tires wearing excessively. They replaced 2 around 20k milage and there are many reports of the same issue from factory alignment and camber. The tire appears to be splitting prematurely.
Incident date: Jan 29, 2026
2017 Buick envision failed an annual smog check with OBD trouble codes: P0700; P2535; and U0100. P0700 is related to a transmission issue.
Incident date: Aug 8, 2025
Since my car hit 40000 miles it has had nothing but issues. I've had it in the shop at least 10 times. My brakes went out while driving with my [XXX] old, I've had loss of power, smell of exhaust in the cabin for the last 3 months and dealership says it can't be fixed, yesterday I had complete engine failure while on the freeway. Stalled and wouldn't start back up for 5 min. The dealership has n... Read more
Incident date: Jan 26, 2026
My back windshield shattered by itself.
Incident date: Dec 2, 2025
Took truck to dealership, 2014 Ram 1500. They found front fuel tank strap has rusted out of its “T” hock position. Similar to the issue with 2008-2012 Rams. Very dangerous. Cannot drive in this condition
Incident date: Dec 2, 2025
The contact owns a 2021 Buick Encore GX. The contact stated that during a routine oil change at the local dealer, the contact informed the dealer that while in the park or shifting to park, the engine was shutting off unexpectedly. The message to “Shift to Park” was displayed and the vehicle was difficult to turn off. The contact wiggled the ignition to shut off the vehicle. There were no warn... Read more
Incident date: Jan 28, 2019
Brake system is not functioning as designed. Rear axle braking is not being fully applied and is most noticeable and concerning during heavy haul usage. Vehicle has to be operated carefully and with an alternate braking method utilized to obtain adequate braking. The problem can be and has been reproduced and verified by dealer but not in writing. Dealer is not wanting to fully diagnose and/or com... Read more
Incident date: Jan 15, 2026
I received a recall letter in August 2025 stating there is is possible for fuel injector to crack which may result in fuel accumulating on the top of the engine. The liquid fuel and/or fuel vapor that accumulates near a hot surface, such as a hot engine or exhaust may ignite resulting in an under-hood fire. It has been 6 months and there are still no parts available. I find this to be unaccep... Read more
Incident date: Dec 23, 2025
Well the engine definitely failed to provide power for me to drive my vehicle. And as I am doing more and more research on what the PTU does, which is what there is a recall on. It appears the PTU not working correctly on my vehicle affected the engine, and the ability for car to properly utilize oil, thus affecting the operation of the cylinders 1 and 4 on my vehicle. I am being told I need a ne... Read more
Incident date: Oct 9, 2025
suddenly went into limp mode on the highway, engine had to be replaced due to bearing failure sending metal through the engine
Incident date: Oct 9, 2025
When I go 63 miles an hour the car starts chugging and my dealership changed the transmission fluid. I drove it home today and it still chugging. They called me and said they took a 2026 Buick encore and did the same thing but will not help me. They told me it’s a daily occurrence in the vehicle. It shouldn’t be chugging going up hills at 63 miles an hour.
Incident date: Jan 22, 2026
GAS TANK SHIELD HAS ROTTED DUE TO GALVANIC CORROSION AS THE FUEL TANK SHIELD IS BOLTED ONTO AN ALUMINUM HEAT SHIELD. THE PAIRING OF THESE TWO DIFFERENT METALS HAS CAUSED THE SHIELD TO BECOME UNSTABLE AND IS PART OF HOLDING THE GAS TANK ITSELF IN PLACE. EXTREMELY UNSAFE.
Incident date: Sep 4, 2025
In a letter dated August 14, 2019, KIA advised that the warranty coverage for the driver's front airbag clock spring assembly was extended to 15 years. the clock spring is an electrical connection which rotates with the steering wheel to maintain proper functioning of the airbag unit. If the airbag light stays on, and the car continues to be used without repair, the driver's airbag may eventually ... Read more
Incident date: Sep 4, 2025
Was driving and lost complete power but came right back on itself. Car also makes a loud noise periodically when reversing and pressing the brake. Was told this was engine timing chain. Cooling fan periodically stays on draining the battery after car is turned off. None of these issues have been correct but told there is no recall to fix these issues.