Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,115 complaints for BUICK
Incident date: Feb 12, 2026
I am reporting a serious safety issue with my 2023 Buick Encore GX that repeatedly shuts off while driving and doesn’t restart when auto stop is on, it leaves me stranded in traffic. The vehicle has been in the shop multiple times since February 13, and the issue has not been resolved. A service advisor has stated he is not comfortable putting me back in the vehicle and wants to help get me out ... Read more
Incident date: Feb 12, 2026
I am reporting a serious safety issue with my 2023 Buick Encore GX that repeatedly shuts off while driving and doesn’t restart when auto stop is on, it leaves me stranded in traffic. The vehicle has been in the shop multiple times since February 13, and the issue has not been resolved. A service advisor has stated he is not comfortable putting me back in the vehicle and wants to help get me out ... Read more
Incident date: Oct 1, 2025
In my car there is an electrical issue with the radio. Sometimes when I’m backing up and using the camera the lane assistance doesn’t work properly which can cause someone to back into things if they are using it. Also another issue it has is when I’m driving the entire radio and dashboard flicks and the screen goes out which is dangerous when driving because now I’m not sure what my speed... Read more
Incident date: Oct 1, 2025
The electric power assist steering system on my 2022 Tesla Model X began displaying a "Steering Assist Reduced / Steering May Require Increased Effort" warning intermittently beginning in approximately May 2024, shortly after I purchased the vehicle. This warning appeared more times than I can count over the following months. In most instances the warning appeared but the steering continued to fun... Read more
Incident date: Mar 12, 2026
The vehicle developed an exhaust leak caused by both weld points on the front exhaust pipe breaking. A dealership inspected the vehicle and confirmed that the exhaust welds had failed, creating a hole in the exhaust pipe and triggering a P0420 catalyst efficiency code. The failure occurred at approximately 31,500 miles. The exhaust leak caused increased exhaust noise and emissions warning codes. ... Read more
Incident date: Mar 12, 2026
My coolant control valve has failed, the dealership is saying the radiator is now leaking at a weld. They said this is a know issue, but are refusing to repair it. It is caused by the know failing ccv, causing the radiator to overheat.
Incident date: Mar 12, 2026
My coolant control valve has failed, the dealership is saying the radiator is now leaking at a weld. They said this is a know issue, but are refusing to repair it. It is caused by the know failing ccv, causing the radiator to overheat.
Incident date: Dec 1, 2025
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the brake light failed to turn off. The service, seat belt, brake, and air bag warning lights were illuminated. The buzzer and lights were making a continuous sound. The local dealer was contacted, and the ABS module was replaced. The dealer informed the contact that there was no recall associated with the VIN or the failure. The... Read more
Incident date: Mar 3, 2025
The driver's side mirror repositions itself downward, upward, or outward when unlocking and opening a door. It infrequently repositions while driving as well. These occurrences put me and others at risk by increasing my blind spot when I need to change lanes. Two Volvo dealers have reproduced the mirror changing positions when unlocking and opening the door, but a few times they were not able to ... Read more
Incident date: Oct 10, 2025
Unknown on first appear - key gets stuck in the ignition. This happened for the first time shortly after we bought it. It was still under warranty and the Chevrolet dealership in Washington PA fixed it. We paid to have it fixed and now it’s out again and we can’t get our key out of the ignition and we sit there forever trying to get it to work. Restarting vehicle etc. We had an appointment... Read more
Incident date: Oct 2, 2025
On March 4, 2026, my wife was driving the vehicle when she suddenly lost power steering. The steering wheel became extremely difficult to turn, creating a dangerous situation that could have resulted in serious injury. She was able to safely pull over and contact me. I carefully drove the vehicle home. The vehicle was taken to Jeff Wyler Chevrolet of Columbus for diagnosis and repair. The dealersh... Read more
Incident date: Oct 2, 2025
Paint on car is coming off from hood and doors headlights are not bright had to change to aftermarket to make it brighter
Incident date: Jan 26, 2026
The vehicle just had an oil change. It was driven after that approximately 25 miles when there was a loud noise and the wheels locked up. The vehicle was shifted into neutral and coasted to the end of a dirt road. Could smell oil burning. Upon inspection of the underside there was oil blown onto the exhaust and down the underside of the vehicle. After looking further, I noticed a semi rect... Read more
Incident date: Feb 12, 2026
steering bind, notchy steering, off-center steering
Incident date: Feb 12, 2026
The contact owned a 2009 Toyota Camry. The contact stated that while her daughter was driving at approximately 40 MPH, another vehicle ran a stop sign and collided with the drivers front side of the vehicle and the air bags did not deploy as intended. The contact's daughter sustained chest, knee, and right wrist injuries, and she received medical attention. The contact added that the driver's door... Read more
Crash
1 injured
Incident date: Mar 11, 2026
When I'm driving on the freeway. I could be on flatland and it will stall, I could be going down a hill and it stalls, I could be on a regular road, turning a corner, hitting a bump. And it stalls when I'm on the freeway, I have to get over very scary happens all the time when It happens I coast, I put it into park, i turn it off, and it restarts immediately every time. This is constantly happeni... Read more
Incident date: Mar 10, 2026
February 3, 2026 my 2022 Silverado ZR2 with 37,000 miles shut off on me while driving at a speed of 45 mph, i was able to pull over safely, I mentioned this to the dealership and they were unable to figure out why. 2 weeks later, my truck began to start making a loud knocking noise from the engine, I took it to the dealership and they stated that it was a failed engine and they would need to start... Read more
Incident date: Jun 20, 2019
1)Numerous Gas Cap ‘red warnings’ were fixed each time 2)Driver-side ‘Seat Belt’. Fixed. 3)Check engine light ‘off and on’ will quit after 5-10 minutes 4)Stabilitrak/Traction-control (red light warnings), on and off, finally stayed on: Took back to Parsons of Antigo, WI dealership for repair; they said it was fixed. I left dealership at their closing time, started car, the car was shak... Read more
Incident date: Jun 20, 2019
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while the vehicle was parked with the headlight switch set to the Automatic Off/On position, the headlights blinked continuously, the bulb became red, and then the headlights became inoperable. While the headlight switch was in the on position, the headlights operated as designed. There was no warning light illuminated. The vehic... Read more
Incident date: Jun 20, 2019
Collision Mitigation Braking System camera failure indictions appeared in the dashboard control center. I took the vehicle to the Honda dealership who stated there is not an active recall and that this was not a covered expense. Out of caution because I have read of the system failues causing brake lock-up related to over 40 vehicular crashes and almost twice that number of injuries, I decided ... Read more
Incident date: Feb 16, 2026
Well this is 2 nd report , got truck in sept , 1 tire blew at 625 miles , did not waste time at dealer this time , came off the ranch got about 10 miles down road tire was losing air ,pulled over was leaking bad ,now remember this is a 1 ton dulley Tk with 6 , six tires , same set of Goodyear tires , feb 26, 4100 miles then , now ok after this I came home went to discount Tire bought 6 new tires h... Read more
Incident date: Feb 16, 2026
Well this is 2 nd report , got truck in sept , 1 tire blew at 625 miles , did not waste time at dealer this time , came off the ranch got about 10 miles down road tire was losing air ,pulled over was leaking bad ,now remember this is a 1 ton dulley Tk with 6 , six tires , same set of Goodyear tires , feb 26, 4100 miles then , now ok after this I came home went to discount Tire bought 6 new tires h... Read more
Incident date: Feb 27, 2026
My wife's 2025 Buick Enclave with less than 10,000 miles (around 9,800) stranded us on the highway. Transmission was shuddering and felt like we were hitting rumble straps on acceleration. Then, we couldn't go over 18 mph, then it just stopped. Couldn't even pull off to the side of the road because the electronics wouldn't let the vehicle go into neutral to allow us to push it onto the shoulder. ... Read more
Incident date: Feb 28, 2026
I am reporting a safety concern involving BMW vehicles equipped with the B58 Technical Update (B58TU) engine, commonly found in model years 2019–2021. These vehicles utilize a variable-displacement engine oil pump containing an internal thermoplastic adjusting component responsible for regulating oil pressure. Field failures are increasingly being reported in which this internal component fract... Read more
Incident date: Feb 19, 2026
Transmission started to shift very roughly or not shift at all, press on the gas and the truck wouldn’t shift into gear.
Incident date: Feb 19, 2026
I bought this vehicle used to take on a trip with my family. Drove it for a week and seemed to be fine. Got on the other side of Chicago, on interstate 80 (70mph) and the engine started shaking like an earthquake. Had to slow down fast and cross traffic to pull over. As soon as I pulled of the road it stopped, so I restarted. This happened 6 times on way to my destination, with one time in pr... Read more
Incident date: Feb 26, 2026
The contact owns a 2024 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); and the vehicle was taken to the dealer, where the contact was informed that no repair was needed, upon inspection. The contact stated that while driving at 70 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to pull over... Read more
Incident date: Feb 26, 2018
The lane keeping assistance is not working at all. The blue cruise also stopped working and the car is was with dealer for 2 weeks and they cannot fix it.
Incident date: Feb 26, 2018
The contact owns a 2016 Buick Lacrosse. The contact stated that the fuel pump was previously replaced due to the vehicle stalling while driving. The contact stated that the tailgate unintendedly opened while the vehicle was parked and turned off. Additionally, the vehicle jerked while driving from a complete stop, and the vehicle hesitated and shuddered while driving at various speeds. An unknown ... Read more
Incident date: Feb 26, 2018
The contact owns a 2016 Buick Lacrosse. The contact stated that the fuel pump was previously replaced due to the vehicle stalling while driving. The contact stated that the tailgate unintendedly opened while the vehicle was parked and turned off. Additionally, the vehicle jerked while driving from a complete stop, and the vehicle hesitated and shuddered while driving at various speeds. An unknown ... Read more
Incident date: Feb 20, 2026
The contact owns a 2019 Hyundai Kona. The contact stated that while driving at various speeds, there was an abnormal knocking sound coming from the vehicle with the check engine warning light illuminated. Upon inspection of the vehicle, the contact discovered that the engine oil was low, and the contact added oil to the engine. The contact stated that the failure was intermittent. Upon investigati... Read more
Incident date: Feb 20, 2026
Defective "TURBO CHARGER" at 38,091 miles. The defective worn-out or damaged turbocharger was removed from the engine and a new one was installed at a cost of $1816.00. This part should not wear out at 38,000 miles. My mechanic informed me that this is common in the Buick Encore vehicles to experience a defective "TURBO CHARGER" at low vehicle mileage.
Incident date: Feb 2, 2026
My Chrysler has been at the dealership for a week without getting fixed since Chrysler's diagnosticians will not communicate with the dealership.
Incident date: Aug 23, 2025
Several times (6) received a "pull over safely" message while on interstate at 60-75 mph. In addition check engine light comes on. Have taken to dealership for service and after 7 weeks they still have not be able to fix. Vehicle is completely inoperable at this point and am getting no support from Chrysler.
Incident date: Feb 20, 2026
NHTSA Recall Number 19V018000 Made appointment at West Knoxville Chrysler Dodge Jeep Ram (530 Kingston Pike, Knoxville, TN 37919) Dealership states they do not have the part, do not know when they will have it. They are refusing to help. They did not inspect the vehicle, or even ask if they could. They really didn't want me there for "recall work".
Incident date: Nov 29, 2024
I was driving on a highway on my way home from work. Thank god there was not a lot of traffic because my truck just shut off lost all power, then I received a message on the dash to put on neutral and restart. I tried multiple times to turn it back on. It never turned on and had to get it towed to nearest dealership. It took them a week to inform that the engine locked up even though I tried to ta... Read more
Incident date: Nov 29, 2024
power steering failure while driving at highway speeds. In traffic had a warning come on power steering fault. Then wheel was hard to turn. Had to use strength to steer car home approx. 25 miles. Took to dealer they had car for 3 days before repair done. For $1800 repair bill. Said it was a circuit card in the steering system that was the problem. 2015 years had a recall but not 2016 . But the fa... Read more
Incident date: Feb 18, 2026
The contact owns a 2023 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was ... Read more
Incident date: Feb 18, 2026
The contact owns a 2021 Buick Envision. The contact stated that while his wife was driving at an undisclosed speed on the freeway, the vehicle unintendedly accelerated around a corner, with the floor mat stuck under the pedal. The driver depressed the brake pedal for an extended time, but the vehicle continued accelerating. The driver pressed the park button, which slowed the vehicle, and the driv... Read more
Incident date: Feb 18, 2026
The contact owns a 2021 Buick Envision. The contact stated that while his wife was driving at an undisclosed speed on the freeway, the vehicle unintendedly accelerated around a corner, with the floor mat stuck under the pedal. The driver depressed the brake pedal for an extended time, but the vehicle continued accelerating. The driver pressed the park button, which slowed the vehicle, and the driv... Read more
Incident date: Feb 8, 2026
My car started stalling on speed bumps and turning. Then one day it stopped accelerating and died. There is No COMPRESSION. I am told I now probably need a new engine. I saw that other Elantras from 2019 were recalled for this issue and why wasn’t mine? I could have gotten hurt
Incident date: Feb 19, 2026
The vehicle continues to unlock itself. The dealer has been able to reproduce the problem. First repair. They said it was because of a recall to do with the door handles, even though the recall didn’t state any of that cause they were able to reproduce the vehicle unlocking itself after the recall so they did a software update once I took the vehicle home was able to reproduce, and the issue of ... Read more
Incident date: Feb 19, 2026
My 2020 Buick Encore GX is showing a message with accompanying ding ding sounds "Shift to Park" after I put my car in park. This malfunction will not allow the car to be locked. I see there are many complaints and lawsuits that GM has not attended to. How do we get GM to initiate a recall on something they are and were well aware of.
Incident date: Feb 19, 2026
The contact owns a 2014 Ford F-150. The contact stated that while driving 75 MPH, the check engine warning light illuminated, the transmission unexpectedly downshifted, and the vehicle failed to accelerate as needed. The contact referenced NHTSA Campaign Number: 24V444000 (POWER TRAIN) as possibly related to the failure. The vehicle was driven to a local dealer for a recall repair. The vehicle was... Read more
Incident date: Feb 19, 2026
Dear NHTSA Safety Team, I am submitting a formal safety complaint regarding my 2020 Buick Enclave (VIN: [XXX] ). My vehicle has experienced repeated engine shutdowns while driving, creating a serious safety hazard. Vehicle & Incident Details: * Make/Model/Year: 2020 Buick Enclave * VIN: [XXX] * Mileage: ~116,834 miles (purchased at ~62,000 miles, used) * Purchase Date: [Insert Month/Year] * Deale... Read more
Incident date: Feb 19, 2026
Dear NHTSA Safety Team, I am submitting a formal safety complaint regarding my 2020 Buick Enclave (VIN: [XXX] ). My vehicle has experienced repeated engine shutdowns while driving, creating a serious safety hazard. Vehicle & Incident Details: * Make/Model/Year: 2020 Buick Enclave * VIN: [XXX] * Mileage: ~116,834 miles (purchased at ~62,000 miles, used) * Purchase Date: [Insert Month/Year] * Deale... Read more
Incident date: Jan 9, 2026
My 2023 Chevrolet Silverado 1500 has experienced two separate major drivetrain failures — complete transmission and turbo replacements — within two years of purchase, both during peak use months. The second repair kept the vehicle in service for nine months with no ETA provided until escalation. The repeated failures have rendered the vehicle frequently unusable, caused significant business lo... Read more
BUICK
PARK AVENUE
(2001) — FORWARD COLLISION AVOIDANCE
Feb 18, 2026
Incident date: Feb 4, 2026
The contact owns a 2024 Jeep Compass. The contact stated that while driving at an undisclosed speed, the brakes independently activated. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact was informed that without any fault codes, no actions could be taken. The dealer deactivated the front sensor. The vehicle was not diagnosed or repaired by an independent me... Read more
Incident date: Apr 1, 2022
ABS module failure. Can’t even buy parts as they are unavailable. Jeep should be liable for this. If ABS prevents dangerous situations and the module is failed, they should be liable.
Incident date: Feb 18, 2026
When car is turning a right, the car turns off. When car is parked & stearing isnt straight car wont turn on.