Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Jun 4, 2026
Complaint Summary I am filing a complaint against Volkswagen of America for excessive repair delays and lack of customer support for my ID.4. My vehicle has been out of service over a month, with a 7–8 week part delay, leaving me without transportation while still making payments. Details In May 2026, my ID.4 was diagnosed with rodent damage to the wiring harness (not under warranty). However, t... Read more
Incident date: May 28, 2026
Recall Number N202313440 My car matches make, model, and year but for some reason is not included in the recall and my vehicle has the leaking bolts. Please Review
Incident date: May 28, 2026
The contact owns a 2022 Lincoln Navigator. The contact received notification of NHTSA Campaign Number: 25V455000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was mad... Read more
Incident date: May 30, 2026
10 day roundtrip from [XXX] to [XXX]. 5 incidents of catastrophic engine failure on interstates. Truck started to jerk, sputter, lost power at an alarming rate. No engine light until failure ocurred. Very dangerous with heavy holiday traffic. Lives were in danger, us and other vehicles around us. No one expects travel to go from 70 mph,to 50, 30, 15 in such a short period of time. Pulled over to "... Read more
Incident date: May 30, 2026
10 day roundtrip from [XXX] to [XXX]. 5 incidents of catastrophic engine failure on interstates. Truck started to jerk, sputter, lost power at an alarming rate. No engine light until failure ocurred. Very dangerous with heavy holiday traffic. Lives were in danger, us and other vehicles around us. No one expects travel to go from 70 mph,to 50, 30, 15 in such a short period of time. Pulled over to "... Read more
Incident date: May 30, 2026
Either while stopping while driving or parking (forward or reverse) the engine RPMs go up thus wanting to move the vehicle in that direction causing the breaks needing to be applied harder. When you shift into neutral the RPMs go way up (3000). This has happened on this vehicle 3-4 times of which I have video of the latest occurrence. When put into R or D the RPMs are still over 1000. This also ha... Read more
Incident date: Jun 1, 2026
Was operating the vehicle around a slight bend at about 45mph. The brakes and steering then stopped working and was non responsive. The vehicle was sliding off the road toward a parked dump truck. After about 2 or 3 seconds the steering and brakes started working again and I regained control of the vehicle. I then fishtailed across 2 lanes of traffic and managed to keep the vehicle straight. Immed... Read more
Incident date: Jun 1, 2026
Was operating the vehicle around a slight bend at about 45mph. The brakes and steering then stopped working and was non responsive. The vehicle was sliding off the road toward a parked dump truck. After about 2 or 3 seconds the steering and brakes started working again and I regained control of the vehicle. I then fishtailed across 2 lanes of traffic and managed to keep the vehicle straight. Immed... Read more
Incident date: Jun 3, 2026
The contact owns a 2011 Mini Cooper. The contact stated that while driving at approximately 45 MPH in the rain with the windows rolled down, the driver's side and passenger's side windows failed to roll up. No warning light illuminated. Additionally, the headlights, windows, and daytime running lights became inoperable. The contact was unsure if the taillights were affected. The contact stated th... Read more
Incident date: May 7, 2026
For the last 2 years, the car willl come up saying airbag system issues. There airbag sensor under the passenger side seat will randomly throw a code for the erorr and then turn off. It does not have to be a bump, move the seat, Just goes off. We have had it professionally scanned and it is always the same sensor with the issue. We noticed certian models had recalls but our was not on the list for... Read more
Incident date: May 7, 2026
UNKNOWN. RECALL was issued nearly a year ago with no other information or repairs scheduled. The recall seems pretty dangerous to not be addressed for this long.
Incident date: May 7, 2026
Odometer Fraud. The contact purchased a 2017 Ford Fusion. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 119,966, but during a repair, it was discovered that the mileage was 200,000.
Incident date: Mar 27, 2026
The contact owns a 2022 Chevrolet Silverado 1500. The contact stated that while driving 55-60 MPH, the vehicle unexpectedly downshifted, bucked, and jerked. No warning light illuminated. There was no failure notification from the vehicle mobile app. The contact stated that the failure was related to NHTSA Campaign Number: 26V083000 (Power Train), but the VIN was not included. The vehicle was taken... Read more
Incident date: May 28, 2026
Three recalls have now been issued across four years Post-fix engines are still failing for the new tundra Toyota is still issuing new part numbers and design revisions for 2026 The NHTSA filing explicitly references engine configuration as a pressure driver No complete remedy exists for the second recall as of today The probability this is purely a manufacturing debris issue is effectively zero a... Read more
Incident date: Mar 30, 2026
Hello, I have a 2021 Honda CR-V with 38K miles. The steering has become consistent in the way I can think to describe it as sticking then freeing up while driving. From things I’ve read, there was a recall for an issue titled “Sticky Steering,” that the description matches exactly to what I’m experiencing. This has been going on now for a few months. With just 38K on the vehicle, I wou... Read more
Incident date: Jun 4, 2026
The front headlight leaks water which pools inside the led front headlight bezel causing the headlamp to blow/fail. This is a known GM issue and TSB's have been initiated. Concern was confirmed by the dealership who reported that the seal on the headlamp had failed causing the water leak and full replacement of the headlamp/headlight bezel needed to be replaced.
Incident date: Jun 4, 2026
The contact stated that while driving, the engine made clunking noise, sudden loss of power and the check engine light illuminated. The vehicle was taken to the dealer where it was diagnosed with a connecting rod bearing failure and engine replacement is necessary. The vehicle was not repaired. The manufacturer was notified of the issue. The approximate failure mileage was 180,000.
Incident date: Jun 4, 2026
The vehicle has had breaking issues since I purchased it in September 23, 2023. On April 26, 2025 the car completely shut down while driving it for no apparent reason. Took it to the certified Cadillac dealer (see picture). Said, it was fixed. May 11, 2026 started doing it again while driving, turning, backing up or at a light. Breaks keep saying need to be serviced too. Had it towed in to C... Read more
Incident date: Jun 4, 2026
The vehicle has had breaking issues since I purchased it in September 23, 2023. On April 26, 2025 the car completely shut down while driving it for no apparent reason. Took it to the certified Cadillac dealer (see picture). Said, it was fixed. May 11, 2026 started doing it again while driving, turning, backing up or at a light. Breaks keep saying need to be serviced too. Had it towed in to C... Read more
Incident date: Jun 4, 2025
Beginning on 04/17/2026, my vehicle began displaying multiple safety-related dashboard warnings simultaneously, accompanied by audible alerts. The warnings included the Forward Collision Safety System, Blind-Spot Monitoring, Electronic Parking Brake (EPB), Stability and Traction Control, Lane Keep Assist, and AUTO HOLD — all activating at the same time. These warnings reappeared on several occas... Read more
Incident date: Dec 15, 2025
The exterior A-pillar applique trim piece began detaching from the vehicle while driving. The part became loose and was hanging from the vehicle whilst in motion, at which point I safely pulled over and removed it to prevent it becoming a road hazard. The trim is now fully detached and available for inspection upon request. Upon checking Ford's official recall portal, the recall is confirmed as in... Read more
Incident date: Dec 15, 2025
The contact owns a 2024 Jeep Wrangler. The contact stated that while driving, the contact accelerated to merge on to the highway and the vehicle would not accelerate past 55 to 60 mph. The contact exited the highway and the vehicle began to shaking, vibration and stalled. The vehicle was able to restart and was taken to a dealer where it was diagnosed with engine failure associated with NHTSA C... Read more
Incident date: Mar 3, 2026
While driving approximately 45 MPH, I slowed to make a right turn into a parking lot. The engine suddenly stalled and lost all propulsion. The vehicle retained electrical power but automatically shifted into NEUTRAL, and would not shift back into DRIVE. I braked to a stop, temporarily stranding the vehicle and blocking traffic in the parking area. Attempting to turn the vehicle off via the START/S... Read more
Incident date: May 10, 2026
Service Concern — Front Suspension / Rattling Noise Vehicle is experiencing a persistent rattling/knocking noise from the front area when driving over bumps, uneven pavement, or rough roads. Noise is noticeable at low to moderate speeds and appears suspension-related. Condition seems consistent with known Tesla Model Y service concerns regarding: * front upper control arm mounts, * front damper... Read more
Incident date: May 10, 2026
Service Concern — Front Suspension / Rattling Noise Vehicle is experiencing a persistent rattling/knocking noise from the front area when driving over bumps, uneven pavement, or rough roads. Noise is noticeable at low to moderate speeds and appears suspension-related. Condition seems consistent with known Tesla Model Y service concerns regarding: * front upper control arm mounts, * front damper... Read more
Incident date: May 10, 2026
Vans forward collision warning and automatic emergency braking occurred when no vehicle was in-front of the van.
Incident date: May 28, 2026
2021 Kia Soul | VIN: [XXX] | Recall SC336 (NHTSA 25V099) | Kia America Case No. XXX DEALER: Team Kia of El Cajon, 541 N. Johnson Ave, El Cajon, CA 92020 SYMPTOMS: Rapid oil consumption, abnormal engine noise, overheating, vehicle stalling at complete stops, difficulty restarting. All symptoms are explicitly documented in SC336 TSB (Rev 6, 10/21/2025) as consequences of defective piston oil rings.... Read more
Incident date: May 26, 2026
I am receiving an intermittent "check regenerative brake" message. The message will clear automatically and then reappear every three to four weeks. An internet search reveals this is a common error for the Kona. Most people report no repair by the dealer. In several cases, the brakes stopped working, resulting in collisions. The hydraulic breaks do not work if the regenerative brake system fa... Read more
Incident date: May 26, 2026
The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the parts to do the recall repair were not yet available. The contact stated while her husband was driving 35-40 MPH, the brake pedal was depressed but travelled to the floorboard, and the vehicle failed to respond as needed. It was unknown whether a warn... Read more
Incident date: May 26, 2026
Hi, My name is [XXX] and I live in [XXX] . In October 2023 I purchased a used Nissan Versa 2021 from a dealership. It only had 30k miles on it when I bought it. On May 9, 2026 I was driving to work when my car experienced acceleration failure. It had 80,600 miles on it. When the acceleration failed, I was in the process of making a left turn and came very close to being hit by oncoming traffic. A... Read more
Incident date: May 26, 2026
Constant forward driving aids disabled due to blocked camera. Has been to the dealer on 6/11/25 7/16/25, 8/7/25 and was scheduled to go back tomorrow for the same issue as well as recall repair and oil change. That was cancelled due to the rear window blowing out this morning and having to have it repaired before driving in all the rain we are having. The "Forward Driving Aids disabled due to blo... Read more
Incident date: May 26, 2026
Constant forward driving aids disabled due to blocked camera. Has been to the dealer on 6/11/25 7/16/25, 8/7/25 and was scheduled to go back tomorrow for the same issue as well as recall repair and oil change. That was cancelled due to the rear window blowing out this morning and having to have it repaired before driving in all the rain we are having. The "Forward Driving Aids disabled due to blo... Read more
Incident date: May 26, 2022
The Zoox was parked in the bike lane with its 4way flasher blinking. It was completely obstructing the bike lane (there was no way around it) and because it wasn’t trying to get in or out of an adjacent parking space, this was straightforwardly illegal behavior. This illegal behavior harms safety by forcing bicyclists on this very popular bike route out into mixed traffic with cars at unsafe spe... Read more
Incident date: May 26, 2022
I have always kept my Impala in my garage until recently I started keeping my grandson a few days a week. When I am at that home my car is parked in a driveway open to the elements. About a month after starting I notice that my car started having what I would describe as an electronic issue. The seat belt alarm would go off without me ever touching my seat belt. I have also had to replace my tail... Read more
Incident date: May 20, 2026
2019 Chrysler Pacifica Hybrid experienced a serious charging system failure during routine overnight charging using a standard Level 2 home charger that had previously worked without issue. In the morning, the charging connector was physically trapped in the vehicle charge port and could not be removed despite repeated normal troubleshooting attempts, including repeated unlock cycles, charger powe... Read more
Incident date: May 20, 2026
I had problems with the brakes at first (system pressure). Than it was a powertrain failure. Followed by Turbocharger wastegate failure. It affected the vacuum system, brakes, and acceleration ability. Brakes became firm, but not stopping as well when applied. Had extreme loss of power trying to get up to speeds to enter highway & interstate at 60 then 70 mph. Dealership ended up replacing turbo w... Read more
Incident date: May 20, 2026
The contact owns a 2016 Nissan Murano. The contact stated that on two occasions while making a left and right turn, the vehicle lost power and the vehicle was drifted to a safe location on the side of the road while advising others to go around her. There were no warning lights or messages. The vehicle was put into park (P) but then the vehicle was put into drive (D) and reverse (R) the vehicle di... Read more
Incident date: Apr 21, 2026
During operation of my 2015 Ford Edge Titanium, the vehicle experienced intermittent loss of acceleration and multiple electronic warning messages. While driving, pressing the accelerator pedal would sometimes result in little or no vehicle acceleration. The RPMs fluctuated abnormally and the vehicle appeared to enter a reduced-power condition. Warning messages included “Hill Start Assist Unavai... Read more
Incident date: Apr 21, 2026
During operation of my 2015 Ford Edge Titanium, the vehicle experienced intermittent loss of acceleration and multiple electronic warning messages. While driving, pressing the accelerator pedal would sometimes result in little or no vehicle acceleration. The RPMs fluctuated abnormally and the vehicle appeared to enter a reduced-power condition. Warning messages included “Hill Start Assist Unavai... Read more
Incident date: May 16, 2026
The contact owns a 2023 Acura RDX. The contact stated that while driving in a heavy rain storm the windshield wipers was activated and suddenly seized. The contact was able to drive and park on the shoulder and the local police were contacted. After the rain storm passed the vehicle was safely driven home. The cause of the failure not determined. The manufacturer was not contacted. The failure mil... Read more
Incident date: May 18, 2026
The zoox vehicle pulled over blocking the entire right lane and boxing my car into its parking spot and blocking me from leaving. Honking or inching towards it did nothing. It sat there for many minutes until a rider came.
Incident date: May 19, 2026
The contact owns a 2025 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the transmission independently shifted into neutral. No warning light illuminated. The vehicle lost motive power. The contact stated that the vehicle stopped in the middle of a busy road. The contact stated that while attempting to start the vehicle, the vehicle started. In addition, the contact st... Read more
Incident date: May 19, 2026
I was trying to back up a few times and not being able to see some objects behind while looking at the rear view camera on my Hyundai Santa Fe 2024.
Incident date: May 8, 2026
Here’s a strong version that sounds frustrated but still credible and harder to dismiss: I’ve owned many vehicles over the years, and this BMW has been, without question, the most problematic car I’ve ever had. The list of issues has been absurd for a vehicle in this price range and from a brand that markets itself as a premium luxury manufacturer. The sunroof failed, I’ve had multiple t... Read more
Incident date: May 17, 2026
The rear window shattered while driving. I had turned on my rear window defroster to help clear the window of fog. Several minutes later there was a loud pop, and I saw a hole in the lower left corner of the window under the spoiler, and the rest of the glass was cracked. I pulled over to see if something had hit the window, and there was no evidence of that happening.
Incident date: May 17, 2026
FORMAL DEFECT AND SAFETY HAZARD COMPLAINT TO: National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation (ODI) 1200 New Jersey Avenue SE, West Building Washington, DC 20590 DATE: May 17, 2026 SUBJECT: Urgent Request for Recall Investigation: Systemic Cloud-Dependency, Hypervisor Power Management Failures, QNX Boot-Looping/Blackouts, Unix Epoch Clock Drifting, High... Read more
Incident date: May 16, 2026
While cruising on a 2-lane road or a freeway, the vehicle will cross over the adjacent line, either left or right. This generally happens between 50 to 75 mph. The event happens either when cruise control is on or off. Wind is not necessarily the problem. The solution requires one to take the necessary immediate steering correction. At times, the departure from the lanes may repeat. This ma... Read more
Incident date: May 16, 2026
While cruising on a 2-lane road or a freeway, the vehicle will cross over the adjacent line, either left or right. This generally happens between 50 to 75 mph. The event happens either when cruise control is on or off. Wind is not necessarily the problem. The solution requires one to take the necessary immediate steering correction. At times, the departure from the lanes may repeat. This ma... Read more
Incident date: May 16, 2026
Pcs2 board replaced. Charging was limited to 24amp. Replaced under warranty but a lot of trucks are experiencing this so I am reporting