Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Jun 30, 2026
The lower aluminum engine oil pan developed a structural hairline fracture ("micro-crack") directly along the factory casting ridge adjacent to the drain plug. The component failed without any external impact, road hazard, scraping, or underbody damage. The failure was officially confirmed and documented by Eckert Hyundai during a service visit on July 13, 2026 (Case #42971835). Following the dea... Read more
Incident date: Jul 15, 2026
I am filing a formal safety complaint regarding a severe braking and stability control failure that resulted in unpredictable, highly dangerous vehicle behavior. While driving, the vehicle displayed a cascade of critical system failures, throwing error codes APP_w009 (AEB disabled), DI_a222 (Stability control disabled), DI_a223 (Traction control disabled), ESP_a080, and ESP_a067 (ESP/ABS sensor fa... Read more
Incident date: Jul 7, 2026
Our Edge titanium had been experiencing intermittant hesitation and shuttering on acceleration and decelleration for 3 or 4 weeks. The car has 105,000 miles on it. During this time frame the spark plugs were changed, the trans fluid was drained and replaced twice and an additive (Shutter fix) was put in. The shuttering and hesitation was becoming more frequent despited completing all of the ... Read more
Incident date: Jul 16, 2026
Driving on highway, tried to accelerate, the car was acting like it was in neutral and would not accelerate. Checked to ensure I was not. the car began decelerating and I started to pull over. As I entered the brake down lane - the car automatically switched to park jarring the car to a stop. The dashboard provided the following fault "shift system fault service required" Tried shifting t... Read more
Incident date: Jul 16, 2026
The Acoustic Vehicle Alert System (AVAS) stopped emitting sound for no apparent reason. On June 2nd, I took it to Honda service center, they said the speaker behind the front bumper needed to be replaced. I paid $699.56, only to discover that the AVAS still didn't work. I took it back, they said the accoustic unit needed to be replaced. I paid $707.57. On June 18th, they called me to pick up the c... Read more
Incident date: Jul 16, 2026
The contact owns a 2021 BMW 330I. The contact stated that while entering the vehicle, there was an audible alert heard, and a red air bag light was displayed on the instrument panel. The vehicle was taken to the dealer, where it was diagnosed with a failure in the driver’s side knee air bags. The air bags were replaced, and the airbag module was reprogrammed. The manufacturer was notified of the... Read more
Incident date: Jul 16, 2026
At about 15000 mile (under warranty) I had to take it to the dealer for hard shifting. At around 58000 mile and still under warranty I started to have intermittent hard shifting and searching for gears. At 63000 (out of warranty) I had complete transmission failure with gear lockouts occuring on 2nd and 7th gear and hard shifting. Applied for to FORD for after warranty assistance and was told to k... Read more
Incident date: Jul 16, 2026
Engine start/stop function fails to restart after automatically shutting off at a light or in traffic. It falters and fails to start, then the dashboard lights up with errors, and I have to put it into park before restarting. Sometimes it takes a few tries before restarting. The battery has been replaced twice in the last year and the starter motor within the last year too, but the issue persists... Read more
Incident date: Jul 15, 2026
VEHICLE SAFETY HAZARD: ACTIVE HIGH-VOLTAGE ISOLATION FAULT (DTC P0AA6) WITH DECEPTIVE DEALER/MANUFACTURER BYPASS & CONCEALMENT. On April 15, 2026, the dealer scanned my 2021 Ioniq EV and uncovered DTC P0AA6 (Hybrid/EV Battery Voltage System Isolation Fault), which denotes a catastrophic high-voltage leak into the chassis. This is a severe safety hazard posing immediate risks of fatal electrocutio... Read more
Incident date: Jun 1, 2026
WHEN I STARTED MY 2019 HONDA PILOT TOURING CAR ON 7/13/26 MORNING, WHERE THE SCREEN WHERE THE SPEED USUALLY SHOWS SHOWED AMBER COLORED WARNINGS FOR HONDA SENSING FEATURES: ACC, LKAS, CMBS, ROAD DEPARTURE MITIGATION SYSTEM, AUTO HIGH BEAM. LKAS, CMBS AND BRAKE SYSTEM AMBER ICONS ARE ON. INFOTAINMENT DISPLAY SHOWS ACC AND CMBS HAS A PROBLEM. I TRIED CLEANING THE WINDSHIELD AND SENSORS IN THE FRONT B... Read more
Incident date: Aug 15, 2025
The contact owned a 2026 Mercedes-Benz EQE 320+. The contact stated that while driving forward into the parking space and depressing the brake pedal, the transmission was shifted from park to drive to move up in the parking space, and the vehicle unintendedly accelerated over the curb. After stopping the vehicle, the contact shifted to reverse to back into the parking space. The vehicle suddenly a... Read more
Crash
1 injured
Incident date: May 10, 2026
The Body Control Module of my 2018 Accord has failed. At 70,000 miles on my vehicle the door locks began to be unresponsive. At 100,000 Miles all door locks were unresponsive to the door control and fob control. The only way to secure my vehicle is to manually lock all doors and use the key within my fob to unlock the drivers door and then manually unlock all other doors. Ed Martin Honda in Indian... Read more
Incident date: May 10, 2026
On June 24th, 2026, I received a warning for "Supplemental Restraint System Problem". The airbag Dash indicator illuminated on the dash. The issue is intermittent and the warning has appeared on five separate occasions since. The message had went away when the vehicle has been turned off and has not appear every time the car is running. It does appear mid-travel on occasion. The issue is consi... Read more
Incident date: Jul 7, 2026
Left home driving 5 min down the road the car suddenly started hiccuping as to power I almost wrecked it recovered but started again …was a prime example of that fuel pump issue …i turned around drove home barely made it going slow …smelling a low grade sweetish burning smell…made it home checked and found this recall online of the fuel pump issue…called dealership asked to get this fixe... Read more
Incident date: Jun 4, 2026
The vehicle will not start occasionally and states brake issue. The brakes becomes rigid and I'm left stranded until it corrected itself. This is a KNOWN issue, and yet they won't do a recall. It seems like a deceptive practice.
Incident date: Jun 4, 2026
The contact owns a 2025 Ram 2500. The contact stated that while driving after the dealer completed the recall repair under NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System); a message asking whether the driver wanted to connect a fifth-wheel or a conventional trailer was displayed on the instrument panel, and a yellow triangle light with two wheels underneath a trailer was di... Read more
Incident date: Jun 4, 2026
The contact owns a 2025 Ram 2500. The contact stated that while driving after the dealer completed the recall repair under NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System); a message asking whether the driver wanted to connect a fifth-wheel or a conventional trailer was displayed on the instrument panel, and a yellow triangle light with two wheels underneath a trailer was di... Read more
Incident date: Sep 15, 2020
Car will shudder and shut off while slowing down. The control panel will change to saying "Push start button to run." This has happened 50+ times, including while in slower traffic on the Interstate. It is very dangerous because I am stopped suddenly in traffic and have to restart the car and put it back in gear in order to move. Car has also started and run, but the control panel remains in the ... Read more
Incident date: Jun 11, 2026
The contact owns a 2025 Honda Odyssey. The contact stated that while stopped at a red light, the message "Severe Damage Alert" was displayed on the instrument panel. The accelerator pedal was depressed and the auto idle stop feature engaged, and the vehicle stalled. The failure had occurred on several occasions. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacture... Read more
Incident date: Jul 10, 2026
Home link failure 1 Homelink was set to close the garage at 90 feet. Garage was open and I was parking manually going in reverse. Home link closed the garage as rear of my car was entering. Since tesla has a taller base and the wing like device projects beyond the car was damaged. 2 Homelink does not work consistently and this has put my home at risk because sometimes the garage door does not clo... Read more
Crash
Incident date: Jul 8, 2026
2020 Honda Odyssey EX-L, 49k miles, no prior collisions. 1. Faulty system: SRS airbag module, defective factory aluminum clip (official Honda recall defect). EDR data verified this component failure by dealer technicians. 2. Safety risk: Driver airbag spontaneously deployed at 41MPH with zero impact. Seven occupants suffered soft tissue injuries and PTSD; sudden deployment created severe r... Read more
Incident date: Jul 9, 2026
The contact owns a 2024 Subaru Crosstrek equipped with Yokohama Tires, Tire Line: Geolandar Go, Tire Size: 225/60/R17, DOT Number: [XXX]. The contact stated that while adding fluid to a reservoir under the hood, the contact discovered that the four tires were dry-rotted on the inside of the tread. The vehicle was taken to the local dealer, where the tires were purchased, and it was diagnosed that ... Read more
Incident date: Jul 9, 2026
My 2018 Ford Escape SE temp gauge went to the red with warning lights to pull over and get engine serviced immediately. I refilled the coolant revisor and with in a few days the same instance occurred paired with misfiring while this situation happened. I immediately stopped driving the car and it is going to get dropped off at the dealership we purchased from on thursday 7/16/26. I believe this m... Read more
Incident date: Jan 24, 2026
The contact owns a 2020 Nissan Altima. The contact stated that the auto-braking system unexpectedly activated, and there was a grinding sound coming from the brakes; however, the vehicle failed to stop as needed. The ABS warning light was illuminated. While driving approximately 60 MPH, the brakes suddenly activated, and the instrument panel illuminated with a vertical yellow light. The vehicle wa... Read more
Incident date: Apr 6, 2026
The contact owns a 2016 Ford F-250. The contact stated that while driving at 50 MPH, the vehicle went into the death wobble and started shaking violently. The contact pulled off the roadway and parked the vehicle. The failure was a recurring failure. The vehicle was taken to an independent mechanic to be repaired; however, the failure persisted. The dealer was not contacted. The manufacturer was ... Read more
Incident date: Jul 10, 2026
Rear window on the tailgate spontaneously cracked and broke into small pieces. No warning and no one touched the glass. The glass crumbled into small pieces.
Incident date: Jul 10, 2026
I would say that the time this incident happened I was driving and me and me nephew were in car at time taking to shop to see why it was making a sound like air and all of sudden the car started swerving and slowing down and then it made a pop sound and smoke started coming from the car and I was thankful that I didn’t get hit but affraid and also hit my head in car due to the sudden jerk car m... Read more
Incident date: Jul 9, 2026
Steering yes it is available for inspection upon request The steering becomes so out the vibration becomes so violent that you can NOT HOLD THE WHEEL you have to pull over anyone driving could be in danger including vehicles around you with how violent the steering wheel vibrates When taken for alignment was told there definitely was a problem said could be a brake caliper hanging up so we put ... Read more
Incident date: Jul 13, 2026
The contact owns a 2026 Z Electric Motorcycle T3V3 Trike. The contact stated that after receiving the motorcycle, it was discovered that the ammo box top failed to remain closed while operating the motorcycle. Additionally, the contact discovered several electrical failures with the motorcycle. The contact stated that the odometer was inoperable, and the battery charge was incorrect. While riding ... Read more
Incident date: Jan 5, 2026
Vehicle flashing warning signs for multiple system functions including battery and mechanical, forcing driver to pull over, unable to put vehicle in neutral to tow. Took vehicle to Honda dealership in Phoenix, AZ dealership unable to recreate issue. Stated it was cleared as a certified used Honda. Continued to have reoccurring issues, less than 2 months later vehicle engine completely seized. Hond... Read more
Incident date: Jun 5, 2026
The contact owns a 2018 Ford Expedition. The contact received notifications of NHTSA Campaign Numbers: 25V197000 (Seat Belts), 26V344000 (Seat Belts), 26V368000 (Structure), and 26V402000 (Power Train); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall ... Read more
Incident date: Jun 5, 2026
The contact owns a 2018 Ford Expedition. The contact received notifications of NHTSA Campaign Numbers: 25V197000 (Seat Belts), 26V344000 (Seat Belts), 26V368000 (Structure), and 26V402000 (Power Train); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall ... Read more
Incident date: Jun 5, 2026
The contact owns a 2018 Ford Expedition. The contact received notifications of NHTSA Campaign Numbers: 25V197000 (Seat Belts), 26V344000 (Seat Belts), 26V368000 (Structure), and 26V402000 (Power Train); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall ... Read more
Incident date: Jul 9, 2026
While driving in Electric Mode this morning, my Jeep experienced a loss of motive power in traffic. When the power loss occurred, I pressed the accelerator, and nothing happened. Moments later, I got a warning telling me Electric Mode Unavailable. Then, a couple moments later again, the gasoline engine started and the vehicle surged ahead nearly causing a collision. Since the 68C Recall was perfor... Read more
Incident date: Jul 9, 2026
The A/C went out on this vehicle. The A/C only worked half way in the car. It would only cool the passenger side and not drivers side. When I took it in to get it fixed, they said it was the condenser. There was a recall for the compressor shaft seal but not the condenser. They replaced the condenser and compressor shaft seal. As I checked the Internet I found a recall for this problem in Canada b... Read more
Incident date: Jul 9, 2026
Starter engine failure. Car failed to start multiple times. Major safety hazard that can cause a short circuit, melt wiring harnesses, and spark an engine bay fire posing an immediate threat to life. Problem was inspected and confirmed by a dealer. Multiple waring lamps and messages appeared. Dealer report stated: STARTER MOTOR FAULTY. ENGINE ELECTRICAL SYSTEM CONCERN: C/S: REPEAT START ATTEMPT IN... Read more
Incident date: May 9, 2025
The 12-volt auxiliary battery and related electrical system in my 2025 Jeep Wrangler 4XE plug-in hybrid (leased new 8/25/2025) repeatedly fail. The battery completely discharges after the vehicle sits plugged into a standard home charger, undisturbed, for several consecutive days, leaving the vehicle completely inoperable. The vehicle is available for inspection upon request and is currently at a ... Read more
Incident date: Jul 2, 2026
The Advanced Driver Assistance System (EyeSight/Automatic Emergency Braking), the Service Brakes, and the Central Electrical System malfunctioned. The vehicle is currently held at an authorized dealership and is available for inspection.On Monday, June 22, 2026, at approximately 4:47 PM, while traveling at highway speeds on I-295 South under clear weather conditions, the vehicle suffered a catastr... Read more
Incident date: Jul 2, 2026
Component/system: The gear selector system failed, triggering a “Gear Selector Service Required” warning. The vehicle is a plug-in hybrid and remains available for inspection upon request. Safety risk: During the first incident, the vehicle became disabled while being driven, losing the ability to shift gears. This created a risk of being stranded in traffic and loss of vehicle control/mobilit... Read more
Incident date: Jun 18, 2026
On Thursday, XXX, at approximately 5:10 AM, I was driving my Ford F-150 XLT (VIN: [XXX]) eastbound on [XXX]. While exiting the elevated bridge at the intersection of [XXX] and [XXX] at 55 mph (6th gear), the vehicle experienced a sudden, uncommanded transmission downshift directly from 6th to 1st gear. This caused immediate extreme deceleration, engine over-speed, and locked the rear tires, causin... Read more
Incident date: Jun 18, 2026
On Thursday, XXX, at approximately 5:10 AM, I was driving my Ford F-150 XLT (VIN: [XXX]) eastbound on [XXX]. While exiting the elevated bridge at the intersection of [XXX] and [XXX] at 55 mph (6th gear), the vehicle experienced a sudden, uncommanded transmission downshift directly from 6th to 1st gear. This caused immediate extreme deceleration, engine over-speed, and locked the rear tires, causin... Read more
Incident date: Jun 18, 2026
The shift to park is defective on mine and many other GM vehicles. I had it previously repaired under manufacturer warranty and then again in just over 16,000 miles driven which fell outside of the manufacturer warranty. I had to pay out of pocket for the repairs and GM refused to reimburse me for the repairs. GM has a service bulletin recognizing the defective part and still refused reimbursem... Read more
Incident date: Jun 25, 2026
I own a 2021 GMC Sierra AT4 3.0L Duramax (VIN [XXX]). The vehicle has codes P1098 (Coolant Control Valve Performance) and P129F which coincides with the first code. My dealer believes this is consistent with an Engine Coolant Control Valve failure. I understand Special Coverage XXX exists for this issue, but I've been told my VIN is not included. My truck has the exact engine, symptoms, and diagno... Read more
Incident date: Jun 23, 2026
Had recall for parking brake fixed, soon after I’d be on interstate or intersection and it would lose power wrench and check power train system light came on. Took to dealership and they said it was parking pawl sylenuod. Had repaired left the shop didn’t even get home and it did the same: Mechanic said it was gas pedal sensor repaired that and same thing happened it may go real fast or not go... Read more
Incident date: Jul 1, 2024
I recently had the C2200 Code for ABS module failure. The fact there are no current parts available and there has been a waiting list for years is extremely troubling. I'm not sure how having a faulty ABS system is not an issue that warrants an investigation. There are a lot of Chrysler/Jeep vehicles on the road that are having to be driven in an unsafeanner due to not being able to repair the dam... Read more
Incident date: Jul 1, 2026
I was driving back home and stopped at a red light. When the light turned green I started driving, but my car was jerking a little too much. I pulled over and turned my car off. When I cut my car back on my brake became very hard to the point I had to push down extra hard to stop my car. I started back driving home once I realized my car needs to be turned completely off and sit. While I'm driving... Read more
Incident date: Jun 1, 2026
I was waiting at a stop light. The idle system kicked and the vehicle turned off, as expected. Upon lifting my foot off the brake, the vehicle failed to start and the car went into park. I was unable to restart the car after holding the brake pedal down and pressing the start button multiple times. After many failed attempts, I shut off the power to the vehicle, waited a min or so and restarted th... Read more
Incident date: Jun 1, 2026
While driving my 2024 Toyota Tundra Hybrid, the engine suffered a catastrophic seizure at approximately 37,974 miles. The dealership retrieved substantial metal machining debris (swarf) from inside the engine, which had contaminated the #1 main bearing. This is the exact same manufacturing defect Toyota has publicly acknowledged in multiple safety recalls for 2024 Tundras. Service Manager Dan Mor... Read more
Incident date: Jun 1, 2026
While driving my 2024 Toyota Tundra Hybrid, the engine suffered a catastrophic seizure at approximately 37,974 miles. The dealership retrieved substantial metal machining debris (swarf) from inside the engine, which had contaminated the #1 main bearing. This is the exact same manufacturing defect Toyota has publicly acknowledged in multiple safety recalls for 2024 Tundras. Service Manager Dan Mor... Read more
Incident date: Jun 29, 2026
The vehicle has an Auto Idle Stop no-restart/stalling issue. While stopped at a traffic light/intersection, Auto Idle Stop engaged. When attempting to proceed, the vehicle did not resume driving normally, shifted itself into Park, dashboard warning lights flashed, and the only way to move again was to turn the vehicle completely off and restart it. This left the vehicle disabled in traffic and cre... Read more