Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,115 complaints for BUICK
Incident date: Aug 8, 2011
WHILE DRIVING THIS VEHICLE THE BOLTS ON MY REAR BRAKE PAD BROKE IN HALF AND THE CAR WAS UNABLE TO MOVE FORWARD, HAD TO DRIVE MY CAR BACKWARDS HOME LUCKILY I WAS ONLY A BLOCK AWAY FROM HOME. THE 2 FRONT WINDOWS WILL NOT ROLL UP OR DOWN, KEEP HAVING TO REPLACE THE HOSE THAT LEADS TO MY RADIATOR, WHEN I MAKE RIGHT TURNS THE CAR VIBRATES, TWO FRONT SEAT BELTS HAVE STOP LOCKING ALL TOGETHER AND THIS VE... Read more
Incident date: Aug 8, 2011
WHILE DRIVING THIS VEHICLE THE BOLTS ON MY REAR BRAKE PAD BROKE IN HALF AND THE CAR WAS UNABLE TO MOVE FORWARD, HAD TO DRIVE MY CAR BACKWARDS HOME LUCKILY I WAS ONLY A BLOCK AWAY FROM HOME. THE 2 FRONT WINDOWS WILL NOT ROLL UP OR DOWN, KEEP HAVING TO REPLACE THE HOSE THAT LEADS TO MY RADIATOR, WHEN I MAKE RIGHT TURNS THE CAR VIBRATES, TWO FRONT SEAT BELTS HAVE STOP LOCKING ALL TOGETHER AND THIS VE... Read more
Incident date: Aug 8, 2011
WHILE DRIVING THIS VEHICLE THE BOLTS ON MY REAR BRAKE PAD BROKE IN HALF AND THE CAR WAS UNABLE TO MOVE FORWARD, HAD TO DRIVE MY CAR BACKWARDS HOME LUCKILY I WAS ONLY A BLOCK AWAY FROM HOME. THE 2 FRONT WINDOWS WILL NOT ROLL UP OR DOWN, KEEP HAVING TO REPLACE THE HOSE THAT LEADS TO MY RADIATOR, WHEN I MAKE RIGHT TURNS THE CAR VIBRATES, TWO FRONT SEAT BELTS HAVE STOP LOCKING ALL TOGETHER AND THIS VE... Read more
Incident date: Aug 8, 2011
WHILE DRIVING THIS VEHICLE THE BOLTS ON MY REAR BRAKE PAD BROKE IN HALF AND THE CAR WAS UNABLE TO MOVE FORWARD, HAD TO DRIVE MY CAR BACKWARDS HOME LUCKILY I WAS ONLY A BLOCK AWAY FROM HOME. THE 2 FRONT WINDOWS WILL NOT ROLL UP OR DOWN, KEEP HAVING TO REPLACE THE HOSE THAT LEADS TO MY RADIATOR, WHEN I MAKE RIGHT TURNS THE CAR VIBRATES, TWO FRONT SEAT BELTS HAVE STOP LOCKING ALL TOGETHER AND THIS VE... Read more
Incident date: Nov 14, 2014
THE UPPER DASHBOARD HAS SEPARATED FROM THE CAR AS IT IS RAISED FROM THE LEFT CORNER TO THE MIDDLE OF THE DASHBOARD, AT THE FRONT OF THE DASHBOARD CLOSEST TO THE WINDSHIELD. IN SOME PLACES IT IS OVER 6 INCHES RAISED. IT CONTINUES TO WORSEN, MOVING OVER TO THE RIGHT SIDE OF THE DASH CLOSER TO THE PASSENGER AIRBAG. I AM CONCERNED THAT THIS MIGHT CAUSE THE PASSENGER AIRBAG TO GO OFF BY MISTAKE. IT HAS... Read more
Incident date: Nov 11, 2014
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE STALLED AND ALL LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN ADVISED TO THE CONTACT TO TAKE THE VEHICLE TO THE DEALER SINCE THE FAILURE WAS RELATED TO A... Read more
Incident date: Nov 14, 2014
FOUL SMELL THEN PARKED AND WENT INSIDE MALL CAME BACK CAR HAD BEEN ON FIRE. *TR
Fire
Incident date: Nov 14, 2014
FOUL SMELL THEN PARKED AND WENT INSIDE MALL CAME BACK CAR HAD BEEN ON FIRE. *TR
Fire
Incident date: Oct 29, 2014
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT THE DEFROSTER FAILED TO DEFROST THE FRONT WINDSHIELD. THE CONTACT ALSO STATED THAT THE ENTIRE INSTRUMENT PANEL CONTINUOUSLY ILLUMINATED. IN ADDITION, THE HEATER CONTROL KNOB FAILED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMAT... Read more
Incident date: Oct 29, 2014
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT THE DEFROSTER FAILED TO DEFROST THE FRONT WINDSHIELD. THE CONTACT ALSO STATED THAT THE ENTIRE INSTRUMENT PANEL CONTINUOUSLY ILLUMINATED. IN ADDITION, THE HEATER CONTROL KNOB FAILED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMAT... Read more
Incident date: Aug 30, 2014
2012 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO WIRING CONDUIT ISSUES. *SMD THE CONSUMER STATED THE WIRING CONDUIT FAILED TO MEET THE FIREWALL AT APPROXIMATELY TWO INCHES. WHICH LEFT THE TAPED WIRES LOOSE. AS HE LOOKED THROUGH THE COWL SCREEN, THE WIRES WERE TAPED TO WHERE THE WIRES ENTERED THE BODY. THE TAPES WIRES APPEARED TO HAVE BEEN TAPED 8-12 INCHES, WHICH COULD HAVE CAUSED ENGINE FAIL... Read more
Incident date: Nov 3, 2014
2005 BUICK LACROSSE SENT IN COPIES OF HER RECALL NOTICE.*CW THE CONSUMER STATED SHE WAS INVOLVED IN AN ACCIDENT AND NO LONGER OWNS THE VEHICLE.
Incident date: Jun 23, 2014
CONSUMER WRITING IN REGARDS TO 2013 BUICK ENCLAVE VEHICLE. HE IS REQUESTING REIMBURSEMENT FOR SEAT BELT RECALL REPAIR. *KL
BUICK
RENDEZVOUS
(2002) — FUEL/PROPULSION SYSTEM
Nov 12, 2014
Incident date: Nov 9, 2014
TL* THE CONTACT OWNS A 2002 BUICK RENDEZVOUS. THE CONTACT STATED THAT WHILE PARKED, THE CONTACT NOTICED FUEL LEAKING ON THE GROUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN INSPECTED THE VEHICLE BUT WAS UNABLE TO LOCATE THE CAUSE OF THE FAILURE. THE MANUFACTURER ADVISED THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V349000 (FUEL SYSTEM, GASOLINE). THE FAI... Read more
Incident date: Dec 4, 2012
2008 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO GM RECALL# 14299.* LD THE CONSUMER STATED WHILE DRIVING, THE ENGINE SUDDENLY STOPPED AND THERE WAS NO POWER STEERING OR BRAKES. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP, WHERE THE IGNITION COIL AND CONTROL MODULE WERE REPLACED. *JB
Incident date: Mar 24, 2014
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT WHILE HAVING REPAIRS PERFORMED FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM), THE TECHNICIAN NOTIFIED THE CONTACT THAT THE AIR BAG LIGHT WAS SPORADICALLY ILLUMINATING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE OF THE VEHICLE WAS 140,000.
BUICK
RENDEZVOUS
(2004) — FUEL/PROPULSION SYSTEM
Nov 12, 2014
Incident date: Oct 29, 2014
TL* THE CONTACT OWNS A 2004 BUICK RENDEZVOUS. THE CONTACT STATED THAT FUEL WAS LEAKING FROM THE VEHICLE ONTO THE GARAGE FLOOR. THE CONTACT BELIEVED THE FAILURE WAS DIRECTLY RELATED TO NHTSA CAMPAIGN NUMBER: 07V349000 (FUEL SYSTEM, GASOLINE). THE DEALER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 145,000.
Incident date: Aug 21, 2014
THIS HAS HAPPENED MULTIPLE TIMES, WHEN DRIVING AT NIGHT, THE HEADLAMPS WILL GO OFF. THERE ARE OTHER TIMES THAT DURING THE DAY, THE MESSAGE CENTER DISPLAY, RADIO AND HVAC DISPLAYS WILL GO EXTREMELY DIM. IS THIS A FAULT WITH THE DAYLIGHT SENSOR? REGARDLESS, I DO NOT APPRECIATE HAVING A CAR GO DOWN THE ROAD WHERE THE HEADLAMPS GO OUT. I COULDN'T SEE. I WAS ABLE TO TURN ON THE HIGH BEAMS AND ... Read more
Incident date: Aug 21, 2014
THIS HAS HAPPENED MULTIPLE TIMES, WHEN DRIVING AT NIGHT, THE HEADLAMPS WILL GO OFF. THERE ARE OTHER TIMES THAT DURING THE DAY, THE MESSAGE CENTER DISPLAY, RADIO AND HVAC DISPLAYS WILL GO EXTREMELY DIM. IS THIS A FAULT WITH THE DAYLIGHT SENSOR? REGARDLESS, I DO NOT APPRECIATE HAVING A CAR GO DOWN THE ROAD WHERE THE HEADLAMPS GO OUT. I COULDN'T SEE. I WAS ABLE TO TURN ON THE HIGH BEAMS AND ... Read more
Incident date: Nov 12, 2014
I WAS DRIVING ON A 2 LANE ROAD IN A 55MPH ZONE, AT 40MPH ACCELERATED TO PASS A VEHICLE AND ACCELERATOR PEDAL TOOK OVER AND ACCELERATED TO 87 MPH AND WOULD NOT RELEASE. BRAKE WAS STIFF AND WOULD NOT SLOW VEHICLE OR RELEASE ACCELERATOR. AFTER 30 SECONDS OF JIGGLING GAS AND BRAKE PEDALS IT CAME BACK UNDER CONTROL AND RELEASED. RPM GAUGE WAS GOING UP AND DOWN AT THIS TIME AS WELL. THIS PROBLEM NEARLY ... Read more
Incident date: Nov 12, 2014
I WAS DRIVING ON A 2 LANE ROAD IN A 55MPH ZONE, AT 40MPH ACCELERATED TO PASS A VEHICLE AND ACCELERATOR PEDAL TOOK OVER AND ACCELERATED TO 87 MPH AND WOULD NOT RELEASE. BRAKE WAS STIFF AND WOULD NOT SLOW VEHICLE OR RELEASE ACCELERATOR. AFTER 30 SECONDS OF JIGGLING GAS AND BRAKE PEDALS IT CAME BACK UNDER CONTROL AND RELEASED. RPM GAUGE WAS GOING UP AND DOWN AT THIS TIME AS WELL. THIS PROBLEM NEARLY ... Read more
Incident date: Nov 11, 2014
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED, THE STEERING WHEEL SEIZED AND THE BRAKES FAILED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS NEEDED FOR THE REPAIRS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. TH... Read more
Incident date: Oct 22, 2014
PURCHASED A 2009 BUICK ENCLAVE IN SEPTEMBER 2014 WITH 49013, I DROVE IT TO GEORGIA OCTOBER AND NOTICED ON THE TRIP THAT THE VEHICLE WOULD ROLL BACK WHILE IN DRIVE ON AN INCLINE, BOTH FORWARD WHILE IN REVERSE AND BACKWARD WHILE IN DRIVE. AFTER RETURNING I SCHEDULED AN APPOINTMENT WITH MY DEALER ABOUT THE PROBLEM AND WAS INFORMED THAT THE ROLL BACK WAS NORMAL, I HAVE DRIVEN MANY VEHICLES WITH AUTOMA... Read more
Incident date: Nov 11, 2014
IN 2012, MY 2008 BUICK ENCLAVE WAS RECALLED DUE TO A MALFUNCTION OF THE AIRBAG. THE RECALL NUMBER WAS #10085. THE VEHICLE WAS REPAIRED BY FERMAN BUICK ON 11/21/12 AND THE COST OF THE REPAIRS WAS COVERED UNDER THE RECALL. ON NOV 11, 2014, I TOOK THE VEHICLE TO FERMAN BUICK IN LUTZ FLORIDA BECAUSE THE PASSENGER SIDE AIRBAG WAS NOT PERFORMING PROPERLY AGAIN. THE DEALER INDICATED THE "PRESENT SENSO... Read more
Incident date: Oct 7, 2014
2008 ENCLAVE DEVELOPED A CLUNKING NOISE WHEN TURNING A SLOW SPEEDS. TOOK TO DEALER WHO SAYS IT NEEDS A NEW RACK AND STRUTS. CAR HAD BEEN TOTALLY SERVICED IN JULY WITH NO ISSUES SEEN. I HAVE SEEN MANY REPORTS OF THESE PARTS FAILING ON THIS MODEL YEAR. *TR
Incident date: Oct 7, 2014
2008 ENCLAVE DEVELOPED A CLUNKING NOISE WHEN TURNING A SLOW SPEEDS. TOOK TO DEALER WHO SAYS IT NEEDS A NEW RACK AND STRUTS. CAR HAD BEEN TOTALLY SERVICED IN JULY WITH NO ISSUES SEEN. I HAVE SEEN MANY REPORTS OF THESE PARTS FAILING ON THIS MODEL YEAR. *TR
Incident date: Nov 11, 2014
I HAD JUST LEFT THE HIGHWAY AND WAS COASTING AROUND 35 MPH WHEN MY CHECK ENGINE LIGHT CAME ON AND MY PARKING ASSIST LIGHT FLASHED AND THE CAR SLOWED TO ALMOST A COMPLETE STOP. I WAS ABLE TO PULL TO THE SIDE AND RESTART IT. I ATTEMPTED TO BRING IT IN TO 2 DIFFERENT DEALERSHIPS BUT I WAS TOLD THEY WERE BOOKED SOLID (STATIONED IN HAWAII). APPARENTLY IT WAS NOT A BIG ENOUGH DEAL FOR THEM TO TAKE A LOO... Read more
Incident date: Nov 6, 2014
AFTER TAKING MY CAR TO THE MECHANIC 6 TIMES TO REPAIR THE SERVICE ENGINE SOON/ABS LIGHT/TRAC OFF LIGHT COMING ON, HE REPLACED THE LEFT FRONT WHEEL BEARING WITH A MORE EXPENSIVE MODEL AND REPLACED THE MODULE ON THE ABS PUMP THAT HAS THE CIRCUIT BOARD AND PUMP GEARS. THE PROBLEM WENT AWAY FOR APPROX. 1 1/2 WEEKS AND NOW IS BACK! AM GOING TO THE MECHANIC TO SEE WHAT IS GOING ON. *TR
Incident date: Nov 6, 2014
AFTER TAKING MY CAR TO THE MECHANIC 6 TIMES TO REPAIR THE SERVICE ENGINE SOON/ABS LIGHT/TRAC OFF LIGHT COMING ON, HE REPLACED THE LEFT FRONT WHEEL BEARING WITH A MORE EXPENSIVE MODEL AND REPLACED THE MODULE ON THE ABS PUMP THAT HAS THE CIRCUIT BOARD AND PUMP GEARS. THE PROBLEM WENT AWAY FOR APPROX. 1 1/2 WEEKS AND NOW IS BACK! AM GOING TO THE MECHANIC TO SEE WHAT IS GOING ON. *TR
Incident date: Nov 6, 2014
AFTER TAKING MY CAR TO THE MECHANIC 6 TIMES TO REPAIR THE SERVICE ENGINE SOON/ABS LIGHT/TRAC OFF LIGHT COMING ON, HE REPLACED THE LEFT FRONT WHEEL BEARING WITH A MORE EXPENSIVE MODEL AND REPLACED THE MODULE ON THE ABS PUMP THAT HAS THE CIRCUIT BOARD AND PUMP GEARS. THE PROBLEM WENT AWAY FOR APPROX. 1 1/2 WEEKS AND NOW IS BACK! AM GOING TO THE MECHANIC TO SEE WHAT IS GOING ON. *TR
Incident date: Nov 5, 2014
I AM WRITING IN REGARDS TO THE GM RECALL #14299. IGNITION ISSUE. WE RECEIVED A LETTER FROM BUICK/GM THE END OF SEPTEMBER. I CALLED THE LOCAL BUICK GMC DEALER TO SET UP AN APPT TO GET IT FIXED, AND SHE SAID I WOULD HAVE TO CALL BACK IN 2-3 WEEKS BECAUSE THE PARTS WERE BACKORDERED. LAST WEEK ON THE NATIONAL NEWS GM WAS COMPLAINING BECAUSE PEOPLE WEREN'T GETTING THIS PROBLEM TAKEN CARE OF AND THEY WA... Read more
Incident date: Nov 8, 2014
TL* THE CONTACT OWNS A 1999 BUICK LESABRE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH MAKING A RIGHT TURN, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AND WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 98,927.
Incident date: Nov 8, 2014
TL* THE CONTACT OWNS A 1999 BUICK LESABRE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH MAKING A RIGHT TURN, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AND WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 98,927.
Incident date: Nov 10, 2014
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Sep 5, 2014
ALL POWER WINDOWS HAVE FAILED.
Incident date: Oct 3, 2014
THE PASSENGER SIDE LIGHT BULB MELTED. BULB CAN NOT BE REPLACED BECAUSE HOUSING IS DAMAGED. CONTACT THE DEALER AND I WAS TOLD THIS IS NOT COVERED BY ANY RECALLS. I WOULD BE RESPONSIBLE FOR ANY PARTS. THIS IS DEFINITELY A FACTORY DEFECT AND CAR IS NOT SAFE TO DRIVE. I HAVE ORDERED PART AND I'M STILL WAITING FOR REPLACEMENT FROM DEALER. *TR
Incident date: Oct 3, 2014
THE PASSENGER SIDE LIGHT BULB MELTED. BULB CAN NOT BE REPLACED BECAUSE HOUSING IS DAMAGED. CONTACT THE DEALER AND I WAS TOLD THIS IS NOT COVERED BY ANY RECALLS. I WOULD BE RESPONSIBLE FOR ANY PARTS. THIS IS DEFINITELY A FACTORY DEFECT AND CAR IS NOT SAFE TO DRIVE. I HAVE ORDERED PART AND I'M STILL WAITING FOR REPLACEMENT FROM DEALER. *TR
Incident date: Oct 22, 2014
ON PASSENGER SIDE, AIR BAG SENSOR DOES NOT DETECT A PASSENGER SITTING IN THE SEAT SO INDICATOR LIGHT ALWAYS SAYS "OFF" AND WILL TURN ON SOMETIMES, BUT MOST TIMES NOT TURN ON AT ALL. WE WERE CONCERNED THAT IN A CRASH, THE PASSENGER AIR BAG WOULD NOT DEPLOY AS IT THINKS NO ONE IS SEATED THERE. WE TOOK THE CAR TO BERGLUND CHEVROLET FOR REPAIR. THEY HAD TO REPLACE THE SENSOR AND PASSENGER SIDE SEAT... Read more
Incident date: Nov 1, 2014
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED WHILE DRIVING 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. AS A RESULT, THE CONTACT CRASHED INTO A TELEPHONE POLE AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A FRACTURED WRIST THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATE... Read more
Crash
1 injured
Incident date: Nov 1, 2014
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED WHILE DRIVING 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. AS A RESULT, THE CONTACT CRASHED INTO A TELEPHONE POLE AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A FRACTURED WRIST THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATE... Read more
Crash
1 injured
Incident date: Nov 3, 2014
AIRBAG FLASH RED LIGHT ON DASH, CHARGED $1,248.53 TO REPLACE PASSENGER PRESENCE MODULE KIT 19258129. *TR
Incident date: Nov 3, 2014
AIRBAG FLASH RED LIGHT ON DASH, CHARGED $1,248.53 TO REPLACE PASSENGER PRESENCE MODULE KIT 19258129. *TR
Incident date: Aug 15, 2014
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE TO COMPLETE THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND ALSO COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE ... Read more
Incident date: Sep 18, 2014
I LOST ENGINE POWER AS I WAS DRIVING ON I75 APPROXIMATELY 16 MILES SOUTH OF VENICE FLORIDA. ONE OF THE TIRES EXPLODED AND THE WHOLE WIRING SYSTEM WAS DESTROYED DUE TO THE TIRE EXPLOSION, AS WELL AS THE BACK BUMPER. MY VEHICLE WAS TOWED TO THE BUICK DEALER IN VENICE FLORIDA. REPAIR COSTS INCLUDING TOWING AND RENTAL CAR FOR THE PERIOD MY VEHICLE WAS BEING REPAIRED ELEVATED TO APPROXIMATELY $1600.00.... Read more
Crash
Incident date: Sep 18, 2014
I LOST ENGINE POWER AS I WAS DRIVING ON I75 APPROXIMATELY 16 MILES SOUTH OF VENICE FLORIDA. ONE OF THE TIRES EXPLODED AND THE WHOLE WIRING SYSTEM WAS DESTROYED DUE TO THE TIRE EXPLOSION, AS WELL AS THE BACK BUMPER. MY VEHICLE WAS TOWED TO THE BUICK DEALER IN VENICE FLORIDA. REPAIR COSTS INCLUDING TOWING AND RENTAL CAR FOR THE PERIOD MY VEHICLE WAS BEING REPAIRED ELEVATED TO APPROXIMATELY $1600.00.... Read more
Crash
Incident date: Sep 18, 2014
I LOST ENGINE POWER AS I WAS DRIVING ON I75 APPROXIMATELY 16 MILES SOUTH OF VENICE FLORIDA. ONE OF THE TIRES EXPLODED AND THE WHOLE WIRING SYSTEM WAS DESTROYED DUE TO THE TIRE EXPLOSION, AS WELL AS THE BACK BUMPER. MY VEHICLE WAS TOWED TO THE BUICK DEALER IN VENICE FLORIDA. REPAIR COSTS INCLUDING TOWING AND RENTAL CAR FOR THE PERIOD MY VEHICLE WAS BEING REPAIRED ELEVATED TO APPROXIMATELY $1600.00.... Read more
Crash
Incident date: Jul 23, 2010
I HAVE HAD NOTHING BUT TROUBLE FROM THE START WITH OUR CAR'S STABILITY SYSTEM. THE BACK END WAS MAKING A TERRIBLE THUMPING AND GRINDING SOUND EVERY TIME I WOULD GO OVER THE SLIGHTEST UNEVEN SURFACES. THERE HAVE BEEN MULTIPLE REPAIRS MADE INCLUDING REPLACING RIGHT REAR BUSHING, REWELDING OF AN UNKNOWN PART ON THE RIGHT REAR AND THE STABILTITY/ABS SYSTEMS REPAIRED MULTIPLE TIMES. YET, THE CAR CONTIN... Read more
Incident date: Nov 4, 2014
I WAS DRIVING HOME AROUND 6: 55PM GOING WEST ON 152 WHEN A CAR COMING N THE OPPOSITE DIRECTION HEADLIGHTS BLINDED ME N I WENT UP ON THE DIVIDER IN THE MIDDLE OF THE ROAD. I FELT THAT I HIT THE DIVIDER SO I CAME OFF TRYING TO AVOID HITTING OTHER VEHICLES N CONTINUED DRIVING OUT OF FEAR. MY ON STAR CAME ON LETTING ME KNOW THAT THEY KNEW I HAD AN ACCIDENT AND CHECKING TO SEE IF I WAS ALRIGHT. I TOLD ... Read more
Crash
Incident date: Aug 11, 2014
2011 BUICK ENCLAVE, ALL RECALLS COMPLETED. WHEN TURNING INTO DRIVEWAY FROM A TOTAL STOP VEHICLE EXPERIENCED UNEXPECTED ACCELERATION AND CRASHED THROUGH PART-WAY UP GARAGE DOOR, SIDE WALL OF GARAGE, (RIGHT WHEEL OVER 6" CONCRETE FOUNDATION), PUSHED ITEMS STORED IN GARAGE INTO FRONT WALL AND MOVED WALL 12" INTO LAUNDRY ROOM. VEHICLE STOPPED WHEN LEFT FRONT WHEEL HIT CONCRETE STEP INTO SERVICE DOOR A... Read more
Crash
1 injured
Incident date: Aug 11, 2014
2011 BUICK ENCLAVE, ALL RECALLS COMPLETED. WHEN TURNING INTO DRIVEWAY FROM A TOTAL STOP VEHICLE EXPERIENCED UNEXPECTED ACCELERATION AND CRASHED THROUGH PART-WAY UP GARAGE DOOR, SIDE WALL OF GARAGE, (RIGHT WHEEL OVER 6" CONCRETE FOUNDATION), PUSHED ITEMS STORED IN GARAGE INTO FRONT WALL AND MOVED WALL 12" INTO LAUNDRY ROOM. VEHICLE STOPPED WHEN LEFT FRONT WHEEL HIT CONCRETE STEP INTO SERVICE DOOR A... Read more
Crash
1 injured