Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,115 complaints for BUICK
Incident date: Jan 20, 2025
Heating & ventilation, I have lost heat in my truck, issues with fuel pump/filte where truck won’t start, and had the water pump had to be replace. I believe the majority of the things listed had recalls. What is included in the recalls and can a recall be replaced more than 1x?
Incident date: Jan 20, 2025
Unknown issues w/ sensors and wiring lead to turbocharger failure. This led to spontaneous acceleration issues on the highway. Less than a year after the warranty covered the replacement of the turbocharger (less than 60k miles on the car) the turbocharger again failed (64k miles on car).
Incident date: Nov 15, 2024
The car has “detected” a crash many times and automatically stopped even on the highway. It jerks and to slam on the brakes and then keeps going. It’s very dangerous and I have a strong theory it’s the model in general and not an isolated situation with my car.
Incident date: Jan 23, 2025
After shutting engine off, there is a gasoline smell coming from the vehicle. This repeatedly happens. I took the vehicle to the dealer who did a variety of tests but could not diagnose or fix the cause. The result is I cannot safely park the vehicle in my garage. I have requested that the complaint be sent to Toyota on January 15. No response or acknowledgment as yet.
Incident date: Jan 23, 2025
The contact owns a 2016 Chevrolet Malibu. The contact stated that occasionally while shifting into park(P), the computer failed to register that the vehicle was in park(P). The message "Shift to Park" was displayed on the instrument panel. The contact stated that during the failure, the doors failed to lock. No warning lights were illuminated. The vehicle was taken to a local dealer where the vehi... Read more
Incident date: Jan 20, 2025
In the morning where I live for the last few days it has been below 0. The Outlander PHEV even when plugged in over night will start the gas engine and drive for about one minute until the gas engine shuts off and comes up with a message saying power reduced with a turtle symbol. When it does this you have no heat (HVAC) the heated seats and heated steering wheel does not work as well as the front... Read more
Incident date: May 10, 2023
There is a clicking sound in the axel when making a sharp left turn.
Incident date: Dec 17, 2024
the last 3 times we had very insignificant snow accumulation, my vehicle dashboard lit up with 6 different warnings, some audible. when you look up the info on them it says the car cannot steer, break, will roll on a hill etc. One warning advises to remove all flammables from the car. I was very nervous and almost towed the car but since I was a mile from home I drove it and brought it to the dea... Read more
Incident date: Nov 14, 2024
While driving home truck began to misfire and drop in RPM’s. Service ESC and Service Parking Brake popped up on my notification system. My Engine light was blinking and my Traction light was on. While i was turning into my street to get home, my engine shut off. The steering wheel and brakes became hard as the motor wasn't powering them. I was able to turn it on and get it into my drive way. Aft... Read more
Incident date: Jan 18, 2025
Below is the email that I sent to both the manufacturer and the dealership: I hope your Christmas Eve was better than mine. My son and I were driving up to the Poconos [XXX] to go skiing and I noticed the sonar detection light come on. When we were driving back from the Poconos, the transmission would not catch around the second or third gear. The RPMs would shoot up. The dash / warning lights lit... Read more
Incident date: Jan 18, 2025
Below is the email that I sent to both the manufacturer and the dealership: I hope your Christmas Eve was better than mine. My son and I were driving up to the Poconos [XXX] to go skiing and I noticed the sonar detection light come on. When we were driving back from the Poconos, the transmission would not catch around the second or third gear. The RPMs would shoot up. The dash / warning lights lit... Read more
Incident date: Jan 18, 2025
This is a new issue. Upon exiting my car last night. My car would not shift into park. Everytime I cycled the engine and shift to different gears then park. The car stated it need to be shifted into park still. Without it being in park The car could possibly roll down the hill. Also without it being able to be shifted into park. It continued to flash and keep lights and warning sign on. If not be... Read more
Incident date: May 10, 2023
Didn’t get into accident but a couple months ago my car wouldn’t start , wouldn’t try to the lights wouldn’t come on nothing. Someone cleaned battery terminal it started . Now randomly sometimes it won’t start it will try but won’t so I put it neutral and barley push it toward put it back in park then it will start .
Incident date: Jan 15, 2025
On September 11, 2024, I took my vehicle to BMW of Great Neck for a tire and rim job under insurance. BMW failed to return my lug nuts, leaving my vehicle in an unsafe condition. It took nearly a month for them to provide the missing lug nuts. Upon inspection, each wheel had fewer than the required 5 lug nuts, creating a serious safety risk. On September 24, 2024, I had to return to BMW due to a T... Read more
Incident date: Jan 15, 2025
On September 11, 2024, I took my vehicle to BMW of Great Neck for a tire and rim job under insurance. BMW failed to return my lug nuts, leaving my vehicle in an unsafe condition. It took nearly a month for them to provide the missing lug nuts. Upon inspection, each wheel had fewer than the required 5 lug nuts, creating a serious safety risk. On September 24, 2024, I had to return to BMW due to a T... Read more
Incident date: Jan 15, 2025
On January 15, 2025, my front panel went completely blank (black screen) moments after driving off a parking lot. I pulled over, turned the car off to try to reset it, but didn’t work. Tried this 3-4 different times in different locations. I also had no exterior lights working. My main lights, brake and headlights were not functioning. This was very stressful and luckily it was still daylight, s... Read more
Incident date: Dec 18, 2024
The instrument cluster starts giving wrong signals which causes the car to either shutdown or not start randomly. for now a tap on the dashboard would help it start sometimes. it is a great safety hazard as if it shuts down on a dangerous road or if it wont start in dangerous areas, which happened with me multiple times while my kids were on the car, it could cause disasters. My car stayed at the ... Read more
Incident date: Jan 8, 2025
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving 50 MPH, the brake pedal was depressed and failed to respond. There was an abnormal sound coming from the brake pedal. There was no warning light illuminated. The vehicle was driven to an independent mechanic; however, the vehicle was not diagnosed. The vehicle was previously repaired under NHTSA Campaign Number: 19V... Read more
Incident date: Jan 4, 2025
The car has not been able to charge since April of last year. I have taken it to the dealer to diagnose but they want to charge $200 per hour to diagnose. They already suggested that the charge receptacle should be replaced. I purchased the part and replaced it myself. I have tried asking if it could be the BECM like with other model years and they said they could only determine that after testing... Read more
Incident date: Jan 4, 2025
The car has not been able to charge since April of last year. I have taken it to the dealer to diagnose but they want to charge $200 per hour to diagnose. They already suggested that the charge receptacle should be replaced. I purchased the part and replaced it myself. I have tried asking if it could be the BECM like with other model years and they said they could only determine that after testing... Read more
Incident date: Jan 4, 2025
The contact owns a 2025 Buick Envista. The contact stated that while driving approximately 50 MPH in snowy weather and attempting to clear the windshield, the windshield washer fluid failed to spray properly. The front crash assist indicator to verify that the system has activated failed to illuminate intermittently. The blind spot indicator failed to illuminate on the side mirrors while other veh... Read more
Incident date: Nov 28, 2024
At first the car was fine when I bought if off some random guy and it drove a little rough but was good for the mean time. A month into driving the car I come to realize that the timing change needed to be replaced since it would keep turning off on its own in idle. As I was changing gears on the car after the a month of the repair from drive to reverse I realized the car’s gears were slipping a... Read more
Incident date: Jan 12, 2025
The contact owns a 2018 Jeep Wrangler. The contact stated that the instrument panel was inoperable. The vehicle was taken to an unknown dealer, where the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 24V652000 (Electrical System). The manufacturer was notified of the failure and informed the contac... Read more
Incident date: Jun 15, 2023
The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled. The contact later discovered that there was smoke coming from the engine compartment and the A/C unit. The contact stated that after several minutes the vehicle returned to normal operation. The check engine warning light was illuminated. The contact was notified that the VIN was inc... Read more
Incident date: Jan 10, 2025
On Christmas, Wednesday 25, 2024, my husband and son were in the car with the husband's driving and they heard a knocking sound as if going from the engine, and the car was losing power; there was no the "check engine sign" but it was remembered that few days before that there was the oil lamp sign lighting up for seconds and then disappearing, and also, the blind spot signal not working. So, we ... Read more
Incident date: Jan 24, 2023
was sent a recall from Honda on a fuel pump impeller module that was manufactured incorrectly. They claim they are having problems getting the part at this time but when they do they will contact me to bring in vehicle for repair. This notice was sent February 2024. Have heard nothing since. Claimed the part could arrive as late as the fall of 2024.
Incident date: Dec 22, 2024
The computer suddenly failed on [XXX] due to a short circuit caused by a manufacturing defect in certain 2024-25 Model Y vehicles. This causes nearly all advanced functionality and safety features of the car to fail completely, including all cameras, parking assist, full self-driving, autopilot, autosteer, autopark, cruise control, lane keep, lane departure warning, blind spot monitoring, auto wi... Read more
Incident date: Jan 9, 2025
Tesla has told me the AP4 computer has failed in my car which has resulted in them having to replace it. I had this issue start right around [XXX]. I scheduled the soonest appointment available for 12/30 however Tesla contacted me and moved my appointment because they stated that the part was unavailable at this time and should be delivered by 01/9/25 but now it has been pushed back to 1/20/25. No... Read more
Incident date: Jan 9, 2025
When reaching between the seats to get a dropped item hand gets stuck on a sharp edge and cannot be pulled out. This happened to me once while driving and to my diluaghters very small hand while parked. Assistance was needed to dislodge hand.
Incident date: Jan 9, 2025
Newly purchased delivery of 2014 Buick Verano. from Auto Deal Makers in Chantilly, Va. Not even 5 miles driven, car was hesitant at 20mph, felt like it was going to stall out at 40mph, my left upper lip started tingling, my kids felt sick as we all experienced a heavy taste & smell of burnt oil in the cabin of the car. Two hours later my kids & I still could not get the taste of burnt oil off our... Read more
3 injured
Incident date: May 10, 2023
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim was loose. The manufacturer wa... Read more
Incident date: Oct 21, 2024
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 45 MPH, the driver’s side front windshield A-pillar trim detached... Read more
Incident date: Jan 22, 2024
Advanced cruise control system has twice applied the brakes when the road was clear ahead. First time was not a problem other than surprised me. Second time I was almost rear-ended by car behind me. Fortunately, only resulted in a dirty look from other driver. Could have been much worse. I have since de-activated the Advanced cruise system. My dealership is in process of diagnosing the problem.
Incident date: Jan 2, 2025
The contact owns a 2022 GMC Sierra 1500. The contact stated while her husband was driving 40-45 MPH, the vehicle experienced reduced engine power and failed to exceed 30 MPH. The driver was able to pull to the side of the road. The driver turned off and restarted the vehicle. The contact stated that upon shifting to reverse(R), the RPM decreased, and the vehicle failed to respond. The driver was a... Read more
Incident date: Jan 2, 2025
**Incident Description:** While driving my Jeep Wrangler, the ABS warning light illuminated on the dashboard. Upon further inspection and research, it was determined that the ABS control module had failed, affecting the vehicle's braking system. This failure poses a significant safety risk, as it compromises the anti-lock braking function and overall stability during emergency stops or adverse ... Read more
Incident date: Dec 2, 2024
Shortly after starting the vehicle and stopping at a stop light after driving approximately 50 yards, the vehicle jerks, feels like engine/drivetrain is shuddering, and attempts to lurch forward. To stop it I have to apply additonal pressure to the brakes. This has occurred 4 times that I detected after driving on a daily basis since 12/20/24 (when vehicle was purchased) and today 01/01/25. I h... Read more
Incident date: Dec 2, 2024
Shortly after starting the vehicle and stopping at a stop light after driving approximately 50 yards, the vehicle jerks, feels like engine/drivetrain is shuddering, and attempts to lurch forward. To stop it I have to apply additonal pressure to the brakes. This has occurred 4 times that I detected after driving on a daily basis since 12/20/24 (when vehicle was purchased) and today 01/01/25. I h... Read more
Incident date: Dec 29, 2024
Vehicle Drive Shaft makes clicking noise at the CV Joint. Vehicle part is backordered due to nationwide shortage caused by vehicle defect on numerous 2024 Honda Prologues. There is no code on dashboard. Honda service has looked at vehicle and stated noise is caused by the CV joint for the drive shaft. Still says to drive due to backordered parts with no resolution. Vehicle has less than 6000 miles... Read more
Incident date: Dec 29, 2024
Vehicle Drive Shaft makes clicking noise at the CV Joint. Vehicle part is backordered due to nationwide shortage caused by vehicle defect on numerous 2024 Honda Prologues. There is no code on dashboard. Honda service has looked at vehicle and stated noise is caused by the CV joint for the drive shaft. Still says to drive due to backordered parts with no resolution. Vehicle has less than 6000 miles... Read more
Incident date: Dec 29, 2024
While driving down the road to work on the expressway both my screens blacked out couldn’t see my speed and then came back on it did this multiples times on my 30 minute drive to work one way and multiple times on my 30 minute drive home. It’s done this for the last week. It’s very scary to know you can’t see your speed or don’t know if your car is suddenly going to shut off going down a... Read more
Incident date: Nov 5, 2024
Driving on town road up a hill at about 30 mph when I got a brake system warning and the engine shut off and accelerator did not work. I was able glide to the side of the road (steering worked). I turned the car off and on and was able to continue driving to my destination but the same error message was present along with several others (eg TPMS, lane assist, collision mitigation). After being ... Read more
Incident date: Dec 24, 2024
The contact owns a 2023 Indian Pursuit Dark Horse Motorcycle. The contact stated while riding 40 MPH, the front end started to wobble. The motorcycle was unstable. The motorcycle wobbled violently and was uncontrollable while the rider’s hands were touching the handlebars lightly. There were no warning lights illuminated. The motorcycle was taken to the local dealer, where it was determined that... Read more
Incident date: Oct 31, 2024
The Driver side rear outer wheel bearing seized and the wheel including drum came off the axle while driving about 30mph. The wheel rolled down the road but fortunately did not hit any other vehicles. The RV was towed to RV dealership. Dealership could not determine root cause of failure. The RV had approximately 10,000 miles on the trailer before incident. The bearings has been inspected and re... Read more
Incident date: Oct 31, 2024
Daytime running light LEDs are failing, has turned purple and is very dim on the passenger side.
Incident date: Nov 17, 2024
Vehicle caught on fire while parked. Firefighter stated that this was the “third or fourth” of the same make and model he has dealt with. A google search stated that this year make and model had recalls for fires in Florida and other states. I had searched the vin for recalls prior to this happening to ensure this vehicle was safe and there were no recalls associated with the vin.
Fire
Incident date: Oct 15, 2024
The contact owns a 2019 Ford F-350. The contact stated while driving at an undisclosed speed, the contact noticed that the windshield wipers became inoperable. The contact stated that when the windshield wipers were engaged, the contact could not shut off the windshield wipers. The contact had to turn off the vehicle to stop the windshield wipers. The contact restarted the vehicle, and the failure... Read more
Incident date: Dec 25, 2024
The cruise control (level 2 autonomous) will turn itself off without any warning sometimes. This happens any time the truck is set for above the speed limit by more than 2 mph. The truck uses a speed limit map, independent of actual posted speed limits. When the truck detects a speed limit drop to below the cruise setting, either real or imagined, the cruise control disengages without any warni... Read more
Incident date: Dec 27, 2024
I got my car out of the shop a week ago for my brakes the car was in the shop for a month and this past weekend my car is doing the same exact thing a week later I was on I 75 also hit a semi truck
Incident date: Dec 27, 2024
What component or system failed or malfunctioned, and is it available for inspection upon request? The Engine Coolant Bypass Valve B failed. The check engine light comes on and disables All-Wheel-Drive, Radar Cruise Control, Lane Keep Assist and interrupts functionality of the infortainment system. I am also worried that it could have a negative effect on the operation of the engine. How was yo... Read more
BUICK
REGAL TOURX
(2018) — STRUCTURE:BODY
Dec 30, 2024
Incident date: Dec 30, 2024
In the 2021 Ford Explorer there are multiple leaks due to rain / water damage. The back of the trunk has a leak that has water running down the side into the third row seat it causes rust on to the spare tire, it’s causes fog to be on the inside of the car causing issues to see. There is also leaking in the front of the car that comes out through the light unit above all electric panel. This le... Read more