Consumer Safety Complaints

Incident date: Dec 1, 2025

The rear powered liftgate on a 2014 Buick Enclave unexpectedly fell without warning while the vehicle was parked and the liftgate was fully open. The liftgate suddenly closed and struck the operator on the head. There were no warning lights, messages, or prior indications of a malfunction before the incident. The impact caused a concussion that required emergency medical evaluation, including a C... Read more

1 injured

Incident date: Mar 3, 2025

I am reporting the malfunction and separation of the rear window from the cover. This is a safety issue as there is the potential for it to come off while driving and possibly causing an accident. It started small, but has grown to almost 12 inches. I have not yet found anyone who has the capacity (or desire) to fix this. And those that actually want to take on such a project are charging over $5,... Read more

Incident date: Oct 10, 2025

The transmission on the vehicle failed. It is available for inspection. The vehicle began jolting, when accelerating from a stop, or when slowing to a stop. Seemed to be slipping out of gear while driving. We reported the incident to the dealership. They said they found nothing wrong. The issue continued, and the check engine light came on, so we returned to the dealer again. This time they foun... Read more

Incident date: Oct 2, 2025

I am reporting a defect involving my **2025 Buick Encore GX AWD manufactured by General Motors. Within two days of purchasing the vehicle, the dashboard displayed the warning message “Service Charging System – Vehicle May Stall.” I contacted the dealership on the third day of ownership and was instructed to bring the vehicle in for service. Since that time the vehicle has required multiple r... Read more

Incident date: Oct 2, 2025

I am reporting a defect involving my **2025 Buick Encore GX AWD manufactured by General Motors. Within two days of purchasing the vehicle, the dashboard displayed the warning message “Service Charging System – Vehicle May Stall.” I contacted the dealership on the third day of ownership and was instructed to bring the vehicle in for service. Since that time the vehicle has required multiple r... Read more

Incident date: Jan 26, 2026

See attached document for complaint.

Incident date: Feb 12, 2026

The contact's friend owns a 2026 Buick Envista. The contact stated that while driving 5 MPH into a parking lot, the vehicle stopped unexpectedly. The contact stated that the vehicle jolted as if the vehicle was in a crash. The steering wheel was unresponsive while attempting to turn to the left or the right, and the front wheels failed to respond as intended. After stopping the vehicle, the ABS an... Read more

Incident date: Feb 12, 2026

The contact's friend owns a 2026 Buick Envista. The contact stated that while driving 5 MPH into a parking lot, the vehicle stopped unexpectedly. The contact stated that the vehicle jolted as if the vehicle was in a crash. The steering wheel was unresponsive while attempting to turn to the left or the right, and the front wheels failed to respond as intended. After stopping the vehicle, the ABS an... Read more

Incident date: Mar 11, 2026

> Failed component is the front sun roof window > The shattering of the glass sounded like a bullet coming through the roof of the car. Sprayed me with glass from the implosion. I was in heavy rush hour traffic. >There are several complaints about the sun roof window just shattering. > Not at this time. >No warning or cracks in the sun roof were observed. > I was driving on the Highway at 60 mp... Read more

Incident date: Mar 10, 2026

The contact owns a 2021 Buick Encore GX. The contact stated that while attempting to park the vehicle, the message to “Shift to Park” was displayed while the vehicle was already shifted in park(P). The contact stated that several attempts to shift to park were needed to clear the message. On several occasions, the contact drove the vehicle and then shifted back to park(P) for the message to be... Read more

Incident date: Jun 20, 2019

1)Numerous Gas Cap ‘red warnings’ were fixed each time 2)Driver-side ‘Seat Belt’. Fixed. 3)Check engine light ‘off and on’ will quit after 5-10 minutes 4)Stabilitrak/Traction-control (red light warnings), on and off, finally stayed on: Took back to Parsons of Antigo, WI dealership for repair; they said it was fixed. I left dealership at their closing time, started car, the car was shak... Read more

Incident date: Jun 20, 2019

1)Numerous Gas Cap ‘red warnings’ were fixed each time 2)Driver-side ‘Seat Belt’. Fixed. 3)Check engine light ‘off and on’ will quit after 5-10 minutes 4)Stabilitrak/Traction-control (red light warnings), on and off, finally stayed on: Took back to Parsons of Antigo, WI dealership for repair; they said it was fixed. I left dealership at their closing time, started car, the car was shak... Read more

Incident date: Jun 20, 2019

1)Numerous Gas Cap ‘red warnings’ were fixed each time 2)Driver-side ‘Seat Belt’. Fixed. 3)Check engine light ‘off and on’ will quit after 5-10 minutes 4)Stabilitrak/Traction-control (red light warnings), on and off, finally stayed on: Took back to Parsons of Antigo, WI dealership for repair; they said it was fixed. I left dealership at their closing time, started car, the car was shak... Read more

Incident date: Feb 16, 2026

The contact owns a 2017 Buick Encore. The contact stated that while driving at 40 MPH, the engine was running rough, and the vehicle experienced reduced power. The stabili-trak and the check engine warning lights were illuminated. The vehicle was taken to Auto Zone, where a diagnostic trouble code for a cylinder misfire was retrieved. The vehicle was taken to an independent mechanic, where the cyl... Read more

Incident date: Feb 16, 2026

The contact owns a 2017 Buick Encore. The contact stated that while driving at 40 MPH, the engine was running rough, and the vehicle experienced reduced power. The stabili-trak and the check engine warning lights were illuminated. The vehicle was taken to Auto Zone, where a diagnostic trouble code for a cylinder misfire was retrieved. The vehicle was taken to an independent mechanic, where the cyl... Read more

Incident date: Feb 27, 2026

My wife's 2025 Buick Enclave with less than 10,000 miles (around 9,800) stranded us on the highway. Transmission was shuddering and felt like we were hitting rumble straps on acceleration. Then, we couldn't go over 18 mph, then it just stopped. Couldn't even pull off to the side of the road because the electronics wouldn't let the vehicle go into neutral to allow us to push it onto the shoulder. ... Read more

Incident date: Feb 28, 2026

Woke up to my passenger seat burnt up, liquid oozing out the burnt up seat and wires and metal sticking out. Looks like the fire started under the seat.

Fire

Incident date: Feb 19, 2026

I bought this vehicle used to take on a trip with my family. Drove it for a week and seemed to be fine. Got on the other side of Chicago, on interstate 80 (70mph) and the engine started shaking like an earthquake. Had to slow down fast and cross traffic to pull over. As soon as I pulled of the road it stopped, so I restarted. This happened 6 times on way to my destination, with one time in pr... Read more

Incident date: Feb 19, 2026

I bought this vehicle used to take on a trip with my family. Drove it for a week and seemed to be fine. Got on the other side of Chicago, on interstate 80 (70mph) and the engine started shaking like an earthquake. Had to slow down fast and cross traffic to pull over. As soon as I pulled of the road it stopped, so I restarted. This happened 6 times on way to my destination, with one time in pr... Read more

Incident date: Feb 26, 2026

I am seeing that these have been repaired, when in fact it has not been repaired.

Incident date: Feb 26, 2018

The contact owns a 2016 Buick Lacrosse. The contact stated that the fuel pump was previously replaced due to the vehicle stalling while driving. The contact stated that the tailgate unintendedly opened while the vehicle was parked and turned off. Additionally, the vehicle jerked while driving from a complete stop, and the vehicle hesitated and shuddered while driving at various speeds. An unknown ... Read more

Incident date: Feb 26, 2018

The contact owns a 2016 Buick Lacrosse. The contact stated that the fuel pump was previously replaced due to the vehicle stalling while driving. The contact stated that the tailgate unintendedly opened while the vehicle was parked and turned off. Additionally, the vehicle jerked while driving from a complete stop, and the vehicle hesitated and shuddered while driving at various speeds. An unknown ... Read more

Incident date: Feb 26, 2018

The contact owns a 2016 Buick Lacrosse. The contact stated that the fuel pump was previously replaced due to the vehicle stalling while driving. The contact stated that the tailgate unintendedly opened while the vehicle was parked and turned off. Additionally, the vehicle jerked while driving from a complete stop, and the vehicle hesitated and shuddered while driving at various speeds. An unknown ... Read more

Incident date: Feb 20, 2026

Defective "TURBO CHARGER" at 38,091 miles. The defective worn-out or damaged turbocharger was removed from the engine and a new one was installed at a cost of $1816.00. This part should not wear out at 38,000 miles. My mechanic informed me that this is common in the Buick Encore vehicles to experience a defective "TURBO CHARGER" at low vehicle mileage.

Incident date: Feb 20, 2026

Defective "TURBO CHARGER" at 38,091 miles. The defective worn-out or damaged turbocharger was removed from the engine and a new one was installed at a cost of $1816.00. This part should not wear out at 38,000 miles. My mechanic informed me that this is common in the Buick Encore vehicles to experience a defective "TURBO CHARGER" at low vehicle mileage.

Incident date: Feb 2, 2026

Purge pump failure occurred at 15000 miles , no lights were active on dash prior. now have a persistent check engine light .

Incident date: Aug 23, 2025

The contact owns a 2024 Buick Envista. The contact stated that while driving at various speeds, the instrument cluster and the infotainment system went blank. The vehicle was taken to the dealer on several occasions, and the contact was informed that no cause for the failure was found. Additionally, the vehicle failed to start and made an abnormal sound while struggling to start. The vehicle was t... Read more

Incident date: Feb 20, 2026

While slowing down with foot of accelerator, to stop at an intersection, the rear wheel’s momentarily locked up.

Incident date: Nov 29, 2024

power steering failure while driving at highway speeds. In traffic had a warning come on power steering fault. Then wheel was hard to turn. Had to use strength to steer car home approx. 25 miles. Took to dealer they had car for 3 days before repair done. For $1800 repair bill. Said it was a circuit card in the steering system that was the problem. 2015 years had a recall but not 2016 . But the fa... Read more

Incident date: Nov 29, 2024

power steering failure while driving at highway speeds. In traffic had a warning come on power steering fault. Then wheel was hard to turn. Had to use strength to steer car home approx. 25 miles. Took to dealer they had car for 3 days before repair done. For $1800 repair bill. Said it was a circuit card in the steering system that was the problem. 2015 years had a recall but not 2016 . But the fa... Read more

Incident date: Feb 18, 2026

The contact owns a 2021 Buick Envision. The contact stated that while his wife was driving at an undisclosed speed on the freeway, the vehicle unintendedly accelerated around a corner, with the floor mat stuck under the pedal. The driver depressed the brake pedal for an extended time, but the vehicle continued accelerating. The driver pressed the park button, which slowed the vehicle, and the driv... Read more

Incident date: Feb 18, 2026

The contact owns a 2021 Buick Envision. The contact stated that while his wife was driving at an undisclosed speed on the freeway, the vehicle unintendedly accelerated around a corner, with the floor mat stuck under the pedal. The driver depressed the brake pedal for an extended time, but the vehicle continued accelerating. The driver pressed the park button, which slowed the vehicle, and the driv... Read more

Incident date: Feb 18, 2026

The contact owns a 2021 Buick Envision. The contact stated that while his wife was driving at an undisclosed speed on the freeway, the vehicle unintendedly accelerated around a corner, with the floor mat stuck under the pedal. The driver depressed the brake pedal for an extended time, but the vehicle continued accelerating. The driver pressed the park button, which slowed the vehicle, and the driv... Read more

Incident date: Feb 8, 2026

The front passenger air bag sensor turns off either before we begin driving or while the vehicle is in motion. The manual says that if you have a seat cushion or are not in the position for the sensor to "see" you, it may turn off. I have a bad back, and I need my 2-inch seat cushion for long trips, or I will be in pain. But when I use my seat cushion, the sensor turns the air bag off. So, if I us... Read more

Incident date: Feb 19, 2026

My 2020 Buick Encore GX is showing a message with accompanying ding ding sounds "Shift to Park" after I put my car in park. This malfunction will not allow the car to be locked. I see there are many complaints and lawsuits that GM has not attended to. How do we get GM to initiate a recall on something they are and were well aware of.

Incident date: Feb 19, 2026

My 2020 Buick Encore GX is showing a message with accompanying ding ding sounds "Shift to Park" after I put my car in park. This malfunction will not allow the car to be locked. I see there are many complaints and lawsuits that GM has not attended to. How do we get GM to initiate a recall on something they are and were well aware of.

Incident date: Feb 19, 2026

Dear NHTSA Safety Team, I am submitting a formal safety complaint regarding my 2020 Buick Enclave (VIN: [XXX] ). My vehicle has experienced repeated engine shutdowns while driving, creating a serious safety hazard. Vehicle & Incident Details: * Make/Model/Year: 2020 Buick Enclave * VIN: [XXX] * Mileage: ~116,834 miles (purchased at ~62,000 miles, used) * Purchase Date: [Insert Month/Year] * Deale... Read more

Incident date: Feb 19, 2026

Dear NHTSA Safety Team, I am submitting a formal safety complaint regarding my 2020 Buick Enclave (VIN: [XXX] ). My vehicle has experienced repeated engine shutdowns while driving, creating a serious safety hazard. Vehicle & Incident Details: * Make/Model/Year: 2020 Buick Enclave * VIN: [XXX] * Mileage: ~116,834 miles (purchased at ~62,000 miles, used) * Purchase Date: [Insert Month/Year] * Deale... Read more

Incident date: Feb 19, 2026

Dear NHTSA Safety Team, I am submitting a formal safety complaint regarding my 2020 Buick Enclave (VIN: [XXX] ). My vehicle has experienced repeated engine shutdowns while driving, creating a serious safety hazard. Vehicle & Incident Details: * Make/Model/Year: 2020 Buick Enclave * VIN: [XXX] * Mileage: ~116,834 miles (purchased at ~62,000 miles, used) * Purchase Date: [Insert Month/Year] * Deale... Read more

Incident date: Jan 9, 2026

Driving down the road and car became sluggish to respond/accelerate and could barely operate at slow speeds or not be able to go. Thankfully at this time I was close to home and not on the highway but was leaving on a long trip with areas of no service and isolation and temps in the -20F could be a very dangerous situation. There were no warning lights on at all. But I own a code reader and hook... Read more

Incident date: Feb 4, 2026

The contact owns a 2001 Buick Park Avenue. The contact stated that while starting the vehicle, the hood exploded and caught on fire. The fire was extinguished with 3 buckets of water. There was no property damage. It was unknown whether warning lights illuminated after the failure. There was no injury sustained; however, the contact stated that the incident was traumatic. The vehicle remained at t... Read more

Fire

Incident date: Apr 1, 2022

The back window on the convertible top has separated from the fabric. Buick dealership said it was not a covered item under the extended warranty. We tried to glue it back down but it keeps separating all around. Dangerous situation because it could separate completely during travel and cause an accident/injury to others. Should be a recall item since it is being reported by several other Cascada ... Read more

Incident date: Feb 18, 2026

The rear window of the convertible top starts to pull away from the top itself. Could separate and displace entirely causing damage or injury behind.

Incident date: Feb 18, 2026

The rear window of the convertible top starts to pull away from the top itself. Could separate and displace entirely causing damage or injury behind.

Incident date: Jan 30, 2025

Car was purchased on 1/2/25 and first issue with vehicle was on 1/30/25 for check engine light. Feb 20,2025-Check engine light, car shakes, radio and dash go in and out, passenger rear window screeches. issues fixed except vibration. May 26, 2025 check engine light. rear window still making noise-fixed . Trunk gets stuck-no fix. Unaligned lane assist, car continues to shake. Sept, 26 2025-Brake... Read more

Incident date: Jan 30, 2025

Car was purchased on 1/2/25 and first issue with vehicle was on 1/30/25 for check engine light. Feb 20,2025-Check engine light, car shakes, radio and dash go in and out, passenger rear window screeches. issues fixed except vibration. May 26, 2025 check engine light. rear window still making noise-fixed . Trunk gets stuck-no fix. Unaligned lane assist, car continues to shake. Sept, 26 2025-Brake... Read more

Incident date: Dec 8, 2025

See attached document for complaint.

Incident date: Dec 8, 2025

See attached document for complaint.

Incident date: Dec 8, 2025

See attached document for complaint.

Incident date: Feb 18, 2026

The contact owns a 2019 Buick Encore. The contact stated that while driving at various speeds, the check engine warning light remained illuminated, with the odor of burning oil inside the cabin of the vehicle, before the vehicle stalled. The vehicle was taken to a dealer who diagnosed the vehicle and determined that the valve cover, intake manifold, and oxygen sensors were faulty and needed to be ... Read more