Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,115 complaints for BUICK
Incident date: Dec 10, 2014
THE VEHICLE START MAKING A FUNNY NOISE AND IT KEPT GETTING LOUDER AND LOUDER, THEN ALL OF A SUDDEN IT CUTS OFF. I WAS ABLE TO RESTART THE VEHICLE AFTER I SAT FOR A WHILE BUT IT IS STILL MAKING A FUNNY NOISE. I HAVE BEEN TOLD BY A MECHANIC TODAY THAT IT IS THE POWER STEERING. THAT WILL HAVE TO BE FIXED. I AM SURE THAT IT WILL COST A LOT OF MONEY. *TR
BUICK
RENDEZVOUS
(2007) — ELECTRICAL SYSTEM
Dec 10, 2014
Incident date: Apr 28, 2014
THE BUICK RENDEZVOUS WOULD NOT START AFTER OUR SON LITTLE PRACTICE HAD TO TOW OUT OF PARK. ELECTRICAL IGNITION SWITCH HAD TO BE REPLACED BY LOCAL MECHANIC. ALSO OUT OF EVERY 10 STARTS 2 OR 3 HAVE A HARD TIME STARTING AND WHEN YOU DRIVE ON ROAD AND PUSH GAS PEDAL IT SEEMS LIKE IT WILL STALL COMPLETELY I WENT TO BUICK DEALER BUT HE TOLD ME THERE IS NO REACALL ON THIS CAR.I AM AFRAID IT WILL STALL O... Read more
BUICK
RENDEZVOUS
(2007) — ELECTRONIC STABILITY CONTROL (ESC)
Dec 10, 2014
Incident date: Apr 28, 2014
THE BUICK RENDEZVOUS WOULD NOT START AFTER OUR SON LITTLE PRACTICE HAD TO TOW OUT OF PARK. ELECTRICAL IGNITION SWITCH HAD TO BE REPLACED BY LOCAL MECHANIC. ALSO OUT OF EVERY 10 STARTS 2 OR 3 HAVE A HARD TIME STARTING AND WHEN YOU DRIVE ON ROAD AND PUSH GAS PEDAL IT SEEMS LIKE IT WILL STALL COMPLETELY I WENT TO BUICK DEALER BUT HE TOLD ME THERE IS NO REACALL ON THIS CAR.I AM AFRAID IT WILL STALL O... Read more
Incident date: Jul 20, 2012
MY CAR IS A 1999 BUICK LA SABRE WITH A 3.8L ENGINE. JULY/20/2012 MY CAR HAD 80,000 MILES ON IT WHEN MY ENGINE STARTED TO MISS. WHEN I GOT IT LOOKED AT BY MY FRIEND I WAS TOLD THERE WAS COOLANT IN THE CYLINDERS. THE ENGINE HAD PROBLEMS WITH THE INTAKE PLENUM LEAKING COOLANT, BECAUSE OF THE EGR SYSTEM. HE THEN FIXED THE CAR. ON NOVEMBER 20, 2014 MY ENGINE HAD 138,000 MILES WHEN IT OVERHEATED ON THE ... Read more
Incident date: Nov 28, 2014
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT WHILE REVERSING OUT OF A DRIVEWAY, THE RUNNING LIGHTS AND HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE HEADLIGHT MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,0... Read more
Incident date: Nov 28, 2014
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT WHILE REVERSING OUT OF A DRIVEWAY, THE RUNNING LIGHTS AND HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE HEADLIGHT MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,0... Read more
Incident date: Dec 9, 2014
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 1/21/15*CN UPDATED 01... Read more
Incident date: Dec 9, 2014
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 01/20/15*LJ ... Read more
Incident date: Dec 4, 2014
ENGINE QUIT CAUSING BRAKES AND STEERING TO BECOME INOPERATIVE. THIS IS THE 5TH TIME THIS HAS HAPPENED. I HAVE PREVIOUSLY REPORTED THIS TO NHTSA AND GENERAL MOTORS.I NEVER RECEIVED A RESPONSE FROM GM. I TOOK THE VEHICLE TO MY DEALER AND THE ONLY THING THEY DID WAS REPROGRAM THE VEHICLE BUT APPARENTLY IT DID NO GOOD. I THINK THE PROBLEM IS IN THE IGNITION SYSTEM. *TR
Incident date: Dec 4, 2014
ENGINE QUIT CAUSING BRAKES AND STEERING TO BECOME INOPERATIVE. THIS IS THE 5TH TIME THIS HAS HAPPENED. I HAVE PREVIOUSLY REPORTED THIS TO NHTSA AND GENERAL MOTORS.I NEVER RECEIVED A RESPONSE FROM GM. I TOOK THE VEHICLE TO MY DEALER AND THE ONLY THING THEY DID WAS REPROGRAM THE VEHICLE BUT APPARENTLY IT DID NO GOOD. I THINK THE PROBLEM IS IN THE IGNITION SYSTEM. *TR
Incident date: Dec 4, 2014
ENGINE QUIT CAUSING BRAKES AND STEERING TO BECOME INOPERATIVE. THIS IS THE 5TH TIME THIS HAS HAPPENED. I HAVE PREVIOUSLY REPORTED THIS TO NHTSA AND GENERAL MOTORS.I NEVER RECEIVED A RESPONSE FROM GM. I TOOK THE VEHICLE TO MY DEALER AND THE ONLY THING THEY DID WAS REPROGRAM THE VEHICLE BUT APPARENTLY IT DID NO GOOD. I THINK THE PROBLEM IS IN THE IGNITION SYSTEM. *TR
Incident date: Dec 8, 2014
BRIDGESTONE INSIGNIA SE200/P215/70R/15 ORIGINALLY BOUGHT 4 OF THESE AT FIRESTONE HAVE HAD 2 REPLACED AND YESTERDAY 2 MORE AND FIRESTONE SAID THEY DON'T MAKE INSIGNIAS ANYMORE.....?? WONDER WHY BECAUSE THEY ARE DEFECTIVE!!!!!! HAD 7/32 TREAD LEFT ON THEM AND WORST WAS 6/32 AND HAD 30,000 MILES ON THEM AND ROTATED EVERY OTHER OIL CHANGE AS SCHEDULED!WARRANTY MADE ME PAY 165.00 FOR 2 NEW AFFINITY TOU... Read more
Incident date: Dec 6, 2014
TL* THE CONTACT OWNED A 2007 BUICK LACROSSE. WHILE PARKED, THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE/FIRE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CAUSE OF THE FIRE WAS UNDETERMINED. THE FAILURE MILEAGE WAS 199,000.
Fire
Incident date: Nov 4, 2014
WE HAVE HAD THE VEHICLE SINCE 10/16/2012 AND JUST RECENTLY NOTICED THE PROBLEM. OUR LEFT HEADLIGHT WILL GO OUT. THE ONLY WAY WE NOTICED THIS WAS WHEN WE DROVE UP TO A STORE AND NOTICED THE REFLECTION IN THE GLASS. WE HAD THE 2010 BUICK SERVICED LAST WEEK AND MENTIONED IT TO THE SERVICEMAN; HE SAID HE FOUND NOTHING.. I HEARD APPROX 2 WEEKS AGO ON T.V. THAT THE (---?--2009) BUICK LACROSSE HEAD LIG... Read more
Incident date: Nov 12, 2014
TL* THE CONTACT OWNS A 2014 BUICK ENCLAVE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V614000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD EXPERIENCED A FAILURE. UPDATED 01/15/15*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. THE CHASSIS ELECTRICAL AND TH... Read more
BUICK
RENDEZVOUS
(2004) — AIR BAGS
Dec 8, 2014
Incident date: Dec 6, 2014
TRAVELING ON HIGHWAY, ROADS WERE WET BUT NOT ICY. HIT A WET SPOT ON A CURVE. SLID SLIGHTLY TO THE RIGHT AND PASSENGER TIRE DROPPED OFF PAVEMENT. EASILY CORRECTED BACK ONTO THE ROAD, BUT THEN THE BACK HYDROPLANED AND THE VEHICLE ROLLED OVER AND CRASHED, LANDING UPSIDE DOWN IN A CULVERT. DRIVER AND FRONT SEAT PASSENGER TRANSPORTED TO LOCAL HOSPITAL VIA SQUAD. VEHICLE TOTALED BY INSURANCE. NONE ... Read more
Crash
2 injured
BUICK
RENDEZVOUS
(2004) — ELECTRONIC STABILITY CONTROL (ESC)
Dec 8, 2014
Incident date: Dec 6, 2014
TRAVELING ON HIGHWAY, ROADS WERE WET BUT NOT ICY. HIT A WET SPOT ON A CURVE. SLID SLIGHTLY TO THE RIGHT AND PASSENGER TIRE DROPPED OFF PAVEMENT. EASILY CORRECTED BACK ONTO THE ROAD, BUT THEN THE BACK HYDROPLANED AND THE VEHICLE ROLLED OVER AND CRASHED, LANDING UPSIDE DOWN IN A CULVERT. DRIVER AND FRONT SEAT PASSENGER TRANSPORTED TO LOCAL HOSPITAL VIA SQUAD. VEHICLE TOTALED BY INSURANCE. NONE ... Read more
Crash
2 injured
Incident date: Dec 1, 2014
2006 BUICK LACROSSE. THE CONSUMER STATED THE RECALL LETTER WAS DATED AUGUST 2014. HOWEVER, SHE RECEIVED THE LETTER ON OCTOBER 7, 2014. *TA
Incident date: Apr 14, 2014
I WAS DRIVING DOWN STREET AND MOTOR QUIT RUNNING. THE MOTOR DID START AND I CONTINUED ON MY JOURNEY. LATER THAT SAME DAY, THE ENGINE STOPPED AGAIN AND WOULD NOT RESTART FOR SEVERAL MINUTE. AFTER SEVERAL TRIES IT STARTED. I DID NOT HAVE ANY MORE OCCURRENCES FOR SEVERAL MONTHS. I RECEIVED A NOTICE THAT MY BUICK HAD BEEN RECALLED, BUT THAT PARTS WERE NOT AVAILABLE. IN A LETTER DATED SEPTEMBER 201... Read more
Incident date: Dec 1, 2006
FRONT / TOP OF DASHBOARD SEPARATING AND DELAMINATING FROM THE INTERIOR CABIN OF VEHICLE AND EXPENDING TO A POINT WERE THE ONE PIECE EXPOSING OPEN VOID SPACE AND SETTING OFF SENSORS ON AIR BAGS BY PINCHING AND SENDING A MESSAGE THAT THE AIR BAGS ARE DEFECTIVE. I HAVE SEEN NO OF SAME MODEL BUICKS WITH SIMILAR DEFECTS AND PROBLEMS FROM 2000 TO 2004 AND NEW... Read more
Incident date: Dec 1, 2006
FRONT / TOP OF DASHBOARD SEPARATING AND DELAMINATING FROM THE INTERIOR CABIN OF VEHICLE AND EXPENDING TO A POINT WERE THE ONE PIECE EXPOSING OPEN VOID SPACE AND SETTING OFF SENSORS ON AIR BAGS BY PINCHING AND SENDING A MESSAGE THAT THE AIR BAGS ARE DEFECTIVE. I HAVE SEEN NO OF SAME MODEL BUICKS WITH SIMILAR DEFECTS AND PROBLEMS FROM 2000 TO 2004 AND NEW... Read more
Incident date: Sep 4, 2014
IN THE COURSE OF ANNUAL STATE INSPECTION AND TENDING TO RECALL ISSUES, WAS TOLD THAT THE POWER STEERING WAS LEAKING. HAD NOT NOTICED ANY PROBLEM WITH IT. BECAUSE WAS A SAFETY ISSUE GOT REPAIR DONE; WARRANTY EXPIRED (OF COURSE) SO ENDED UP PAYING $1400 FOR REPLACING POWER STEERING RACK (INCLUDING 4 WHEEL ALIGNMENT). CONTACTED GM AND THEY DID PARTIALLY REIMBURSE UNDER "SPECIAL COVERAGE". THAT SEEMED... Read more
Incident date: Nov 26, 2014
WHILE DRIVING THE VEHICLE AT 35 MPH, THE DASHBOARD CHECK ENGINE LIGHT ILLUMINATED. THE ENGINE IDLE SPEED BECAME ERRATIC AND THE VEHICLE STALLED. UPON SCANNING THE COMPUTER FOR FAULT CODES, A P0102 CODE WAS FOUND. THE MASS AIRFLOW SENSOR AND THE IDLE CONTROL VALVE WERE BOTH REPLACED, HOWEVER THE P0102 FAULT AND CHECK ENGINE LIGHT RE-APPEARED THE NEXT DAY. I HAVE FOUND HUNDREDS OF COMPLAINTS ONLINE... Read more
Incident date: Nov 24, 2014
OUR DAUGHTER WAS DRIVING VEHICLE WITH A FOUR YEAR OLD IN BACK SEAT WHEN VEHICLE JUST DIED WITH NO WARNING. SHE HAD JUST TURNED THE CORNER TRAVELING 20 MPH OR LESS AND HAD DIFFICULTY STEERING VEHICLE TO CURBSIDE. SHE STATED SHE COULD SMELL SOMETHING BURNING AND WHEN MY HUSBAND INSPECTED VEHICLE HE FOUND MELTED IGNITION COIL ON CYLINDERS 2 & 5, A BLOWN FUSE, AND WHEN TAKEN TO MECHANIC BECAUSE IT WOU... Read more
Incident date: Dec 1, 2011
TL* THE CONTACT OWNS A 2002 BUICK LESABRE. THE CONTACT STATED THAT WHEN ATTEMPTING TO DECELERATE, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED HOWEVER, THE FAILURE WAS RECURRING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. UPDATED 1/21/15*CN THE CONSUMER STATED IT WAS A TEMPER... Read more
Incident date: Dec 4, 2014
THE VEHICLE FAILED TO START ON 12/1/14. I CALLED THE DEALERSHIP IN SAN LUIS OBISPO, CALIFORNIA, AND THEY TOWED IT IN. THE BATTERY WAS FINE AND THEY TOLD MY WIFE THAT THEY COULD NOT FIND ANYTHING WRONG WITH IT AND THAT IT WAS GOOD TO GO AND THEY GAVE IT BACK TO HER ON 12/2/14. ON 12/4/14 MY WIFE AND TWO YOUNG CHILDREN WERE DRIVING AND ABOUT TO GET ON THE FREEWAY 180 MILES AWAY ION SAN JOSE, CALI... Read more
Incident date: Dec 10, 2013
I HAD TO TAKE THE CAR TO A GAS STATION IN THE AREA BECAUSE MY TIRES WERE GOING FLAT CONSTANTLY. I WAS CONTINUALLY PUTTING AIR IN THE TIRES. I WOULD LOSE 10 TO 15 LBS OF AIR PER DAY! AFTER TALKING TO THE MECHANIC, HE TOLD ME THAT THE BAD RIM WAS THE PROBLEM. THESE RIMS WERE NO GOOD AND A PROBLEM THAT IS DANGEROUS! I WAS TOLD AT THAT TIME THAT THIS WAS A CONSTANT PROBLEM WITH THE CHROME WHEELS. I... Read more
Crash
Incident date: Dec 10, 2013
I HAD TO TAKE THE CAR TO A GAS STATION IN THE AREA BECAUSE MY TIRES WERE GOING FLAT CONSTANTLY. I WAS CONTINUALLY PUTTING AIR IN THE TIRES. I WOULD LOSE 10 TO 15 LBS OF AIR PER DAY! AFTER TALKING TO THE MECHANIC, HE TOLD ME THAT THE BAD RIM WAS THE PROBLEM. THESE RIMS WERE NO GOOD AND A PROBLEM THAT IS DANGEROUS! I WAS TOLD AT THAT TIME THAT THIS WAS A CONSTANT PROBLEM WITH THE CHROME WHEELS. I... Read more
Crash
Incident date: Feb 4, 2010
DRIVING THUR OHIO FROM MICH ,HIT LARGE POT HOLE, DID OVER ONE THOUSAND DOLLARS DAMAGE TO THE STEERING, COULD HAVE BEEN A LOT WORSE, CAR MUST NOT BE MADE PROPERLY TO WITHSTAND HITTING POT HOLES, THIS SHOULD BE A SAFETY ISSUE THERE ARE HUNDREDS OF POT HOLES IN ALL STATES . THE STATE OF OHIO DOES NOT RESPONSIBILITY FOR THERE POT HOLES THEY ARE A DRIVE AT YOUR RISK STATE.... *TR
Crash
Incident date: Feb 4, 2010
DRIVING THUR OHIO FROM MICH ,HIT LARGE POT HOLE, DID OVER ONE THOUSAND DOLLARS DAMAGE TO THE STEERING, COULD HAVE BEEN A LOT WORSE, CAR MUST NOT BE MADE PROPERLY TO WITHSTAND HITTING POT HOLES, THIS SHOULD BE A SAFETY ISSUE THERE ARE HUNDREDS OF POT HOLES IN ALL STATES . THE STATE OF OHIO DOES NOT RESPONSIBILITY FOR THERE POT HOLES THEY ARE A DRIVE AT YOUR RISK STATE.... *TR
Crash
Incident date: Dec 1, 2014
2007 BUICK LUCERNE CONSUMER WANTS THE INTERNAL MECHANISM OF THE AUTOMOBILE ADJUSTED *CN THE CONSUMER STATED GM'S RECALL FIX, WAS NOT A SOLUTION OF FIXING THE PROBLEM. *JB
Incident date: Dec 1, 2014
2006 BUICK LUCERNE. IGNITION SWITCH SAFETY RECALL FOR KEY RING. *MW
Incident date: Nov 7, 2011
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 10 MPH, THE HEADLIGHTS WENT OUT, WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. UPDATED 1/7/15*CN
Incident date: Nov 7, 2011
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 10 MPH, THE HEADLIGHTS WENT OUT, WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. UPDATED 1/7/15*CN
BUICK
PARK AVENUE
(2002) — AIR BAGS
Dec 3, 2014
Incident date: May 4, 2005
TL* THE CONTACT OWNS A 2002 BUICK PARK AVENUE. THE CONTACT STATED THAT WHILE ATTEMPTING TO AVOID CRASHING INTO ANOTHER VEHICLE, THE CONTACT SWERVED AND CRASHED INTO A LIGHT POST. THE CONTACT SUSTAINED A CUT ON THE EYEBROW, LIP AND SEVERAL BROKEN TEETH DUE TO THE IMPACT OF THE AIR BAG WHICH REQUIRED MEDICAL ATTENTION. THE POLICE REPORT WAS FILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT N... Read more
Crash
1 injured
Incident date: Nov 3, 2014
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE LANE DEPARTURE WARNING SYSTEM BECAME INOPERABLE AND THE WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED ON A DAILY BASIS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE VEHICLE'S WARNING CAMERA NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ... Read more
Incident date: Jun 7, 2014
WE OWN A 2005 BUICK RAINIER AND THE HEADLITES AND DASH BOARD LITES CUT OFF ON THERE OWN JUST LIKE THE 2006 VEHICLES ARE DOING AND THERES A RECALL ON THE 06 THRU 09 RAINIERS G.M. NEEDS TO EXPAND ITS RECALL TO INCLUDE 05 MODELS. I FILED A COMPLANT WITH G.M. MY COMPLAINT CASE NUMBER IS [XXX] I WOULD LIKE YOU TO LOOK INTO THIS BECAUSE ITS A VERY DANGEROUS PROBLEM AND SOMEONE COULD BE HURT OR KILLED . ... Read more
Incident date: Apr 28, 2014
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT WHILE GOING THROUGH AN INTERSECTION, ANOTHER VEHICLE CRASHED INTO THE REAR PASSENGER'S SIDE OF HER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A NECK INJURY AND WAS KNOCKED UNCONSCIOUS, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE F... Read more
Crash
1 injured
Incident date: Oct 15, 2011
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING 30 MPH, THE LOW BEAM HEADLIGHTS SHUT OFF INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
Incident date: Jul 11, 2014
I WAS DRIVING IN VERNON BC AND COMING TO A STOP LIGHT WHEN THE ENGINE QUIT. I HAD TO STOP PUT CAR IN PARK AND RESTART. THE PROBLEM OCCURED IN A PARKING LOT ABOUT TEN MINUTES LATER. I CALLED THE DEALER AND THEY SAID IF NO ENGINE LIGHT ON THERE WAS NOTHING THAT COULD BE DONE. I DROVE FOR OVER 2000 MILES AND THE FUEL PUMP BECAME NOISY AND THAT WAS CHANGED. ALL WAS WELL UNTIL DEC.1 2014 WHEN DRIVING ... Read more
Incident date: Nov 7, 2014
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON THE FIRST ATTEMPT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THAT THE THERMOSTAT FAILED CAUSING THE VEHICLE TO EMIT SMOKE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS ... Read more
Fire
Incident date: Nov 7, 2014
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON THE FIRST ATTEMPT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THAT THE THERMOSTAT FAILED CAUSING THE VEHICLE TO EMIT SMOKE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS ... Read more
Fire
Incident date: Aug 1, 2014
IN AUGUST OF 2014, AROUND 60K MILES, I NOTICED A MOAN WHEN I STEERED AS WELL AS A "KNOCK" THAT I HAD HEARD PREVIOUSLY AND TAKEN INTO THE DEALERSHIP UNDER WARRANTY (THEY SAID IT WAS A TIRE ROD; CLEARLY IT WAS NOT). I WAS AWARE THE MOAN MAY BE MY POWER STEERING PUMP, SO I BROUGHT IT IN FOR DIAGNOSTIC APPOINTMENT TO A LOCAL REPAIR SHOP. NOT ONLY DID I FIND MY POWER STEERING PUMP NEEDED REPLACEMENT, B... Read more
Incident date: Aug 1, 2014
IN AUGUST OF 2014, AROUND 60K MILES, I NOTICED A MOAN WHEN I STEERED AS WELL AS A "KNOCK" THAT I HAD HEARD PREVIOUSLY AND TAKEN INTO THE DEALERSHIP UNDER WARRANTY (THEY SAID IT WAS A TIRE ROD; CLEARLY IT WAS NOT). I WAS AWARE THE MOAN MAY BE MY POWER STEERING PUMP, SO I BROUGHT IT IN FOR DIAGNOSTIC APPOINTMENT TO A LOCAL REPAIR SHOP. NOT ONLY DID I FIND MY POWER STEERING PUMP NEEDED REPLACEMENT, B... Read more
Incident date: Oct 6, 2014
2008 BUICK LUCERNE. CONSUMER STATES HE RECEIVED A RECALL NOTICE IN THE MAIL, AND ALSO MADE AN APPOINTMENT BUT HE WAS TOLD IT WOULD TAKE ONE MONTH TO FIX THE VEHICLE.*SS
BUICK
RENDEZVOUS
(2004) — ELECTRICAL SYSTEM
Dec 1, 2014
Incident date: Nov 30, 2014
LOOKED DOWN TO CHECK MY SPEED AND IT REGISTERED 30 MPH. I KNOW I WAS GOING FASTER THAN THAT AS I WAS DRIVING ON A 55 MPH HIGHWAY. FROM THAT TIME IT VARIED CONSIDERABLY, AT TIMES SHOWING 0 MPH WHEN GOING DOWN THE ROAD. TODAY IT SEEMS TO BE WORKING AGAIN. IN RESEARCHING I'VE DISCOVERED THAT THIS IS A KNOWN PROBLEM BUT IF YOUR VEHICLE HAS MORE THAN 70,000 MILES IT WAS NOT COVERED IN A RECALL FOR ... Read more
Incident date: Nov 28, 2014
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. AFTER REMOVING THE KEY FROM THE IGNITION SWITCH, THE VEHICLE FAILED TO TURN OFF. THE CONTACT STATED THAT EXCESSIVE FORCE WAS REQUIRED IN ORDER TO TURN AND REMOVE THE KEY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,977.
Incident date: Sep 3, 2014
TL* THE CONTACT OWNS A 2000 BUICK LESABRE. WHILE DRIVING 50 MPH, THE ENGINE LOST POWER DURING ACCELERATION AND THE BATTERY AND SECURITY WARNING LIGHTS ILLUMINATED. THE VEHICLE RESTARTED AND THE GEARS HAD TO BE CHANGED BEFORE THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE BATTERY AND ALTERNATOR NEEDED TO BE REPLACED. THE VEH... Read more
Incident date: Nov 27, 2014
THE CAR HAD SEEMED A BIT "SLUGGISH" OR "DRAGGY" BUT I THOUGHT IT WAS POSSIBLY FROM THE COLD WEATHER. AFTER ABOUT TWO DAYS OF THIS, WE WERE TRAVELING OUT OF TOWN FOR THANKSGIVING. AT A STOPLIGHT, AS I WAS SLOWING TO A STOP, MY CAR JUST DIED. THE RADIO AND HEAT WENT OFF AND THE CAR JUST COASTED TO A STOP. I PUT THE CAR IN PARK TO START IT BUT JUST GOT AN AWFUL GRINDING SOUND. I TRIED AGAIN AND IT ST... Read more
Incident date: Oct 1, 2014
WHILE DRIVING AT HIGHWAY SPEED APPROX. 55MPH THE ORANGE PASSENGER SIDE AIR BAG LIGHT ILLUMINATES AND SAYS THE AIR BAG IS DISABLED. IT WILL FLUCTUATE BETWEEN BEING DISABLED AND NOT BEING DISABLED. THE RED WARNING LIGHT IN THE INSTRUMENT PANEL ILLUMINATES ALSO. THIS ONLY SEEMS TO HAPPEN WHEN SOMEONE IS SITTING IN THE PASSENGER SIDE FRONT SEAT. THE INDIVIDUALS THAT ARE SITTING IN THE FRONT SEAT ARE A... Read more