Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,115 complaints for BUICK
Incident date: Jul 3, 2013
THE IGNITION SWITCH HAS FAILED EVENTUALLY IT WILL START AFTER ABOUT 30 MINUTES OF TRYING THE CAR WILL RUN BUT SHUTS DOWN WHILE DRIVING ITS DANGEROUS TO DRIVE I AM NOT SAFE NOR MY GRANDKIDS IN THIS VEHICLE I CANT BUY A NEW CAR NOR CAN I AFFORD TO HAVE THIS FIXED MYSELF SINCE IM ON A FIXED INCOME I READ SEVERAL OTHERS HAVE THE SAME COMPLAINT MY VEHICLE IS IDENTICAL TO THEIR COMPLAINTS I THINK THEY... Read more
Incident date: Dec 19, 2014
WHILE BRAKING AGGRESSIVELY DURING HEAVY RAIN, RAINWATER POURED FROM THE PASSENGER SIDE HEADLINER ONTO THE DASH. RAINWATER HAS BEEN LEAKING INTO THE CAR FOR THE PAST SEVERAL WEEKS. THIS ISSUE WAS APPARENTLY REPAIRED THREE (3) PRIOR TIMES IN 2008, BUT HAS RECURRED. GENERAL MOTORS HAS ONLY OFFERED ME ONE FREE HOUR OF DIAGNOSIS TIME. THIS IS A MAJOR SAFETY ISSUE REGARDING DRIVER VISIBILITY, DISTRA... Read more
Incident date: Dec 19, 2014
WHILE BRAKING AGGRESSIVELY DURING HEAVY RAIN, RAINWATER POURED FROM THE PASSENGER SIDE HEADLINER ONTO THE DASH. RAINWATER HAS BEEN LEAKING INTO THE CAR FOR THE PAST SEVERAL WEEKS. THIS ISSUE WAS APPARENTLY REPAIRED THREE (3) PRIOR TIMES IN 2008, BUT HAS RECURRED. GENERAL MOTORS HAS ONLY OFFERED ME ONE FREE HOUR OF DIAGNOSIS TIME. THIS IS A MAJOR SAFETY ISSUE REGARDING DRIVER VISIBILITY, DISTRA... Read more
Incident date: Dec 19, 2014
WHILE BRAKING AGGRESSIVELY DURING HEAVY RAIN, RAINWATER POURED FROM THE PASSENGER SIDE HEADLINER ONTO THE DASH. RAINWATER HAS BEEN LEAKING INTO THE CAR FOR THE PAST SEVERAL WEEKS. THIS ISSUE WAS APPARENTLY REPAIRED THREE (3) PRIOR TIMES IN 2008, BUT HAS RECURRED. GENERAL MOTORS HAS ONLY OFFERED ME ONE FREE HOUR OF DIAGNOSIS TIME. THIS IS A MAJOR SAFETY ISSUE REGARDING DRIVER VISIBILITY, DISTRA... Read more
Incident date: Jul 2, 2014
2008 BUICK LACROSSE. KEYS GOT STUCK IN IGNITION AFTER THE RECALL WAS PERFORMED ON THE VEHICLE. *TA THE CONSUMER STATED PRIOR TO RECEIVING THE RECALL NOTICES, THE VEHICLE STALLED AND THE VEHICLE HAD TO BE TOWED TO A REPAIR SHOP. *JB
Incident date: Jan 5, 2015
WE WERE DRIVING AT NIGHT AND HEADLIGHTS WENT OUT RANDOMLY, THIS IS HAPPENED SEVERAL TIMES. IT DID NOT SEEM TO MATTER IF THE LIGHT SWITCH WAS ON OR IN THE AUTOMATIC POSITION.
Incident date: Dec 20, 2014
WHILE DRIVING THE AIR BAG SYMBOL CAME ON THE DASH. STAYED ON FOR A BIT AND WENT OFF. EVERY ONCE IN A WHILE WOULD COME ON AND THEN GO OFF AFTER A BIT. IT DONE THAT SEVERAL TIMES ON THIS TRIP. IT HAS DONE IT SOME SINCE ALSO / *TR
Incident date: Jan 4, 2015
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE VEHICLE STALLED AND FAILED TO RESTART. THE CONTACT MENTIONED THAT UNKNOWN WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THERE WAS A REDUCED ENGINE POWER AND STARTER DELAY. THE VEHICLE... Read more
Incident date: Jan 4, 2015
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE VEHICLE STALLED AND FAILED TO RESTART. THE CONTACT MENTIONED THAT UNKNOWN WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THERE WAS A REDUCED ENGINE POWER AND STARTER DELAY. THE VEHICLE... Read more
Incident date: Aug 5, 2014
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE LOW BEAMS SHORTED INTERMITTENTLY AND THE FAILURE WAS PROGRESSING. THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V755000 (EXTERIOR LIGHTING) BUT WAS UNABLE TO DETERMINE WHEN THE PART AND REMEDY WOULD BECOME AVAILABLE. THE CONTACT WAS WAITING FOR A RECALL NOTICE, THE PARTS AND THE REMEDY TO REPAIR THE VEHICLE FOR SEVER... Read more
Incident date: May 1, 2009
TL* THE CONTACT OWNS A 2000 BUICK REGAL. THE CONTACT STATED THAT THE KEY WOULD REMAIN STUCK IN THE IGNITION SWITCH. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
Incident date: Feb 21, 2013
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE DECREASED IN SPEED WITHOUT WARNING. IN ADDITION, THE VEHICLE STALLED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED U... Read more
Incident date: Feb 21, 2013
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE DECREASED IN SPEED WITHOUT WARNING. IN ADDITION, THE VEHICLE STALLED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED U... Read more
Incident date: Dec 24, 2014
I STARTED THE ENGINE AND THE "LOW ENGINE POWER LIGHT" CAME ON THE DASHBOARD. I PRESSED THE PEDAL DOWN AND HAD TO PRESS THE PEDAL ALL THE WAY TO THE FLOOR TO GET THE CAR TO GO 5 MPH. I HAD TO DRIVE ON THE SHOULDER OF THE ROAD AND KEEP PUMPING THE GAS PEDAL UP AND DOWN TO KEEP THE CAR GOING. AT TRAFFIC LIGHTS I HAD TO PUT THE CAR IN NEUTRAL AND FLOOR IT TO RACE THE ENGINE IN ORDER FOR THE CAR TO MOV... Read more
Incident date: Sep 22, 2014
THE ENGINE LIGHT CAME ON... (4) RECALLS FOR OTHER MALFUNCTIONS..., THE CURRENT RE-CALL - 10/2014 ON SIDE AIR BAGS, THAT WAS TAKEN CARE OF. THE ENGINE LIGHT CONTINUED TO STAY ON ...THE DEALERSHIP FOUND THE PROBLEM... THE GAS TANK...A BRAND NEW GAS TANK WAS NEEDED. HOW CAN THAT BE, THE CAR IS ( 6 ) YEARS - SIX . THE MILEAGE ( 64,000 ).. RECORD SHOWS CONSISTENT CAR SERVICES, GOOD CARE FROM THE INIT... Read more
Incident date: Sep 22, 2014
THE ENGINE LIGHT CAME ON... (4) RECALLS FOR OTHER MALFUNCTIONS..., THE CURRENT RE-CALL - 10/2014 ON SIDE AIR BAGS, THAT WAS TAKEN CARE OF. THE ENGINE LIGHT CONTINUED TO STAY ON ...THE DEALERSHIP FOUND THE PROBLEM... THE GAS TANK...A BRAND NEW GAS TANK WAS NEEDED. HOW CAN THAT BE, THE CAR IS ( 6 ) YEARS - SIX . THE MILEAGE ( 64,000 ).. RECORD SHOWS CONSISTENT CAR SERVICES, GOOD CARE FROM THE INIT... Read more
Incident date: Sep 22, 2014
THE ENGINE LIGHT CAME ON... (4) RECALLS FOR OTHER MALFUNCTIONS..., THE CURRENT RE-CALL - 10/2014 ON SIDE AIR BAGS, THAT WAS TAKEN CARE OF. THE ENGINE LIGHT CONTINUED TO STAY ON ...THE DEALERSHIP FOUND THE PROBLEM... THE GAS TANK...A BRAND NEW GAS TANK WAS NEEDED. HOW CAN THAT BE, THE CAR IS ( 6 ) YEARS - SIX . THE MILEAGE ( 64,000 ).. RECORD SHOWS CONSISTENT CAR SERVICES, GOOD CARE FROM THE INIT... Read more
Incident date: Dec 26, 2014
FRIDAY DEC 26TH AT 4:30 PM I WAS ACCELERATING TO MERGE INTO RUSH HOUR TRAFFIC ON I-35 WHEN I HAD A CATASTROPHIC TRANSMISSION FAILURE. THERE WERE NO ALARMS, LIGHTS, NOISES, SMELLS OR ANYTHING ELSE TO ALERT ME TO THE FACT THAT MY VEHICLE WAS ABOUT TO FAIL. AS I MERGED MY RPM'S SUDDENLY WENT PAST 5000 AND MY 2008 ENCLAVE BEGAN TO DECELERATE. BY THE GRACE OF GOD THERE WAS NO LOSS OF LIFE, MINE OR THE ... Read more
Incident date: Dec 26, 2014
FRIDAY DEC 26TH AT 4:30 PM I WAS ACCELERATING TO MERGE INTO RUSH HOUR TRAFFIC ON I-35 WHEN I HAD A CATASTROPHIC TRANSMISSION FAILURE. THERE WERE NO ALARMS, LIGHTS, NOISES, SMELLS OR ANYTHING ELSE TO ALERT ME TO THE FACT THAT MY VEHICLE WAS ABOUT TO FAIL. AS I MERGED MY RPM'S SUDDENLY WENT PAST 5000 AND MY 2008 ENCLAVE BEGAN TO DECELERATE. BY THE GRACE OF GOD THERE WAS NO LOSS OF LIFE, MINE OR THE ... Read more
Incident date: Dec 26, 2014
FRIDAY DEC 26TH AT 4:30 PM I WAS ACCELERATING TO MERGE INTO RUSH HOUR TRAFFIC ON I-35 WHEN I HAD A CATASTROPHIC TRANSMISSION FAILURE. THERE WERE NO ALARMS, LIGHTS, NOISES, SMELLS OR ANYTHING ELSE TO ALERT ME TO THE FACT THAT MY VEHICLE WAS ABOUT TO FAIL. AS I MERGED MY RPM'S SUDDENLY WENT PAST 5000 AND MY 2008 ENCLAVE BEGAN TO DECELERATE. BY THE GRACE OF GOD THERE WAS NO LOSS OF LIFE, MINE OR THE ... Read more
Incident date: Dec 1, 2014
2014 BUICK ENCLAVE. CONSUMER STATES THEY TRIED TO GET THE REPAIRED, BUT THE PARTS WERE NOT AVAILABLE. *TA
Incident date: Oct 26, 2014
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED WHEN DRIVING. THE VEHICLE WAS TAKEN TO A DEALER, WHO REPLACED THE HEAD LAMP CONTROL MODULE. THE CONTACT STATED THAT THE HIGH BEAMS WERE REQUIRED IN ORDER TO VIEW THE ROAD WHEN THE FAILURE OCCURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 28,000. UPDATED 3/... Read more
Incident date: May 1, 2014
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. IN ADDITION, THE INSTRUMENT PANEL FAILED TO ILLUMINATE. THE FAILURES RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Incident date: May 1, 2014
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. IN ADDITION, THE INSTRUMENT PANEL FAILED TO ILLUMINATE. THE FAILURES RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Incident date: Aug 19, 2014
2008 CHEVROLET IMPALA. VEHICLE OWNER HAD TO PAY FOR SERVICE THEFT DETERRENT FOR CAR. REQUESTING REIMBURSEMENT. *TA
Incident date: Sep 15, 2014
2013 BUICK ENCORE CONSUMER WANTS TO KNOW IF RECALLS ARE REAL OR JUST SOME OF THEM *CN
Incident date: Dec 30, 2014
I WAS TRAVELING ON THE EXPRESSWAY AT 70 MPH AND I SET THE CRUISE CONTROL THE VEHICLE WAS ACCELERATING UP A HILL AND THEN CONTINUED TO ACCELERATE TO ABOUT 90 MPH BEFORE I NOTICED WHAT WAS REALLY HAPPENING. IT TOOK A LOT OF EFFORT TO GET THE VEHICLE STOPPED AND WHEN I PUT THE VEHICLE IN NEUTRAL IT KEPT THE THROTTLE OPEN AND WAS REVVING THE ENGINE. WHEN I GOT THE VEHICLE IN PARK AND POPPED THE HOOD T... Read more
Incident date: Nov 15, 2014
TL* THE CONTACT OWNS A 2014 BUICK ENCLAVE. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE JERKED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE FAILED TO ACCELERATE AFTER MULTIPLE ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A MISFIRE CODE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V614000 (ELE... Read more
Incident date: Dec 28, 2014
I WAS DRIVING THROUGH A CONSTRUCTION ZONE WHEN MY STEERING WHEEL LOCKED UP. IT SURPRISED ME AND CAUSED ME PANIC SOMEWHAT. THE LANE WAS VERY NARROW AND STARTED TO TURN, BUT MY STEERING WHEEL DID NOT RESPOND THE WAY IT SHOULD. IT TOOK A LOT OF EFFORT TO TURN THE WHEELS. THE CAR GOT TOO CLOSE TO THE CEMENT GUARDRAILS AND COLLIDED WITH THEM ON THE PASSENGER SIDE UP BY THE FRONT WHEEL. THE CAR HAS DAMA... Read more
Crash
Incident date: Feb 1, 2009
CONSUMER FRONT SEAT PASSENGER AIRBAG INDICATOR DOES NOT DISPLAY WHEN PASSENGER IS SITTING THE IN SEAT.*TA THE AIR BAG SENSOR WAS REPLACED. HOWEVER, THE PROBLEM CONTINUED. THE CONSUMER WAS INFORMED BY A LOCAL GARAGE MECHANIC, THE PASSENGER PRESENCE SYSTEM WOULD NEED TO BE REPLACED, AT A COST OF $500. *JB
Incident date: Jan 10, 2014
TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER AND THE MOTOR MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MIL... Read more
BUICK
LUCERNE
(2010) — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Dec 29, 2014
Incident date: Jan 10, 2014
TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER AND THE MOTOR MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MIL... Read more
BUICK
RENDEZVOUS
(2004) — POWER TRAIN
Dec 29, 2014
Incident date: Dec 16, 2013
THE SPEEDOMETER STOPS WORKING CORRECTLY. WHILE TRAVELING AT HIGHWAY SPEEDS THE SPEEDOMETER WILL READ ANYWHERE BETWEEN BELOW 0 MPH AND 30 MPH. IT HAPPENS REGARDLESS OF THE WEATHER. THERE HAVE BEEN MULTIPLE OCCURRENCES THAT THE SPEEDOMETER IS WORKING CORRECTLY, (CONFIRMED BY CALCULATIONS USING TIME, MILE MARKERS & ODOMETER READINGS,) AND AT ANY POINT DURING TRAVEL IT WILL STOP AND THE NEEDLE IS O... Read more
BUICK
RENDEZVOUS
(2004) — ELECTRICAL SYSTEM
Dec 29, 2014
Incident date: Dec 16, 2013
THE SPEEDOMETER STOPS WORKING CORRECTLY. WHILE TRAVELING AT HIGHWAY SPEEDS THE SPEEDOMETER WILL READ ANYWHERE BETWEEN BELOW 0 MPH AND 30 MPH. IT HAPPENS REGARDLESS OF THE WEATHER. THERE HAVE BEEN MULTIPLE OCCURRENCES THAT THE SPEEDOMETER IS WORKING CORRECTLY, (CONFIRMED BY CALCULATIONS USING TIME, MILE MARKERS & ODOMETER READINGS,) AND AT ANY POINT DURING TRAVEL IT WILL STOP AND THE NEEDLE IS O... Read more
Incident date: Dec 27, 2014
I WALKED OUT AND TRIED TO OPEN MY CAR WITH THE REMOTE AND IT DID NOT WORK. SO I USED THE KEY TO GET IN IT AND TRIED TO START IT AND NOTHING. THEN I COULD NOT GET THE KEY OUT OF IT EITHER. I WAS PANICKED I NEEDED TO GET TO WORK. MY HUSBAND LATER JUMPED IT AND TOOK THE BATTERY TO GET LOOKED AT. NOTHING WAS WRONG WITH THE BATTERY. I DROVE IT A DAY LATER AND MY AIR CONDITIONING WAS BLOWING HEAT ON T... Read more
Incident date: Nov 6, 2014
2006 BUICK LACROSSE SAFETY RECALL FOR KEY RING. *MW THE CONSUMER STATED AFTER SHE RETURNED HOME FROM HAVING THE RECALL PERFORMED, SHE DISCOVERED ONE OF THE KEYS DID NOT WORK. *JB THE CONSUMER STATED THE HEADLIGHTS WENT OUT TWICE, WHILE DRIVING. SHE RECEIVED A RECALL NOTICE REGARDING THE HEADLIGHTS. HOWEVER, SHE WAS INFORMED THE PARTS WERE NOT AVAILABLE. ALSO, THE DASH LIGHTS WERE INOPERATIVE. U... Read more
Incident date: Nov 6, 2014
2006 BUICK LACROSSE SAFETY RECALL FOR KEY RING. *MW THE CONSUMER STATED AFTER SHE RETURNED HOME FROM HAVING THE RECALL PERFORMED, SHE DISCOVERED ONE OF THE KEYS DID NOT WORK. *JB THE CONSUMER STATED THE HEADLIGHTS WENT OUT TWICE, WHILE DRIVING. SHE RECEIVED A RECALL NOTICE REGARDING THE HEADLIGHTS. HOWEVER, SHE WAS INFORMED THE PARTS WERE NOT AVAILABLE. ALSO, THE DASH LIGHTS WERE INOPERATIVE. U... Read more
Incident date: Dec 6, 2014
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT AFTER THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM), A SMELL OF BURNT RUBBER WAS PRESENT INSIDE THE CABIN AND THE VEHICLE BECAME INOPERABLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED WITH A SHORT CIRCUIT ON THE ELECTRICAL SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ... Read more
Incident date: Dec 26, 2014
DRIVING ON THE HIGHWAY RPM'S WERE GOING UP BUT CAR WAS HARDLY MOVING. WE COULD HAVE BEEN HIT! AFTER CHECKING ON-LINE THIS SEEMS TO BE A PROBLEM FOR THE 2008 ENCLAVE. WHY HAS THERE NOT BEEN A RECALL? I BELIEVE NO-ONE WANTS TO TAKE RESPONSIBILITY FOR SUCH A COSTLY PROBLEM BUT SOMEONE IS GOING TO GET HURT.....WE WERE ON THE HIGHWAY. I WILL NOT STOP HERE....I AM HOPING SOMEONE WILL ACTUALLY READ AND R... Read more
Incident date: Dec 26, 2014
DRIVING ON THE HIGHWAY RPM'S WERE GOING UP BUT CAR WAS HARDLY MOVING. WE COULD HAVE BEEN HIT! AFTER CHECKING ON-LINE THIS SEEMS TO BE A PROBLEM FOR THE 2008 ENCLAVE. WHY HAS THERE NOT BEEN A RECALL? I BELIEVE NO-ONE WANTS TO TAKE RESPONSIBILITY FOR SUCH A COSTLY PROBLEM BUT SOMEONE IS GOING TO GET HURT.....WE WERE ON THE HIGHWAY. I WILL NOT STOP HERE....I AM HOPING SOMEONE WILL ACTUALLY READ AND R... Read more
Incident date: Dec 26, 2014
DRIVING DOWN HIGHWAY AND VEHICLE STALLED FOR NO REASON. ENGINE LIGHT DID NOT COME ON. ATTEMPTED TO START, BUT NOTHING HAPPENED...NO CLICK, NO CRANK, NOTHING. HAD TO WAIT 10 MIN. UNTIL KEY START ATTEMPT DID ANYTHING AND THEN RAN FINE. HAVE BEEN DRIVING IN TOWN ~35MPH AS WELL AS SLOWER SPEEDS AND VEHICLE WILL DO THE SAME THING...STALL. ATTEMPTED TO START, BUT NOTHING HAPPENED...NO CLICK, NO CRA... Read more
BUICK
PARK AVENUE
(1999) — ENGINE
Dec 27, 2014
Incident date: Dec 26, 2014
SUDDEN ENGINE FAILURE. I OWN A 99 BUICK PARK AVENUE ULTRA THAT HAS ABOUT 65,000 MILES ON IT AND IS WELL MAINTAINED. THE CAR IS ONLY UTILIZED ABOUT 6 MONTHS OUT OF THE YEAR SINCE WE ARE SNOW BIRDS HAVING RETURNED FROM THE EAST 2 MONTHS AGO. LAST EVENING AS I DROVE NORTH AND UP ONE OF THE LONG HILLS ON THE TOLL RD 73 IN ORANGE COUNTY, CA I EXPERIENCED THE SUDDEN AND TOTAL LOSS OF ENGINE POWER... Read more
BUICK
PARK AVENUE
(1999) — ELECTRICAL SYSTEM
Dec 27, 2014
Incident date: Dec 26, 2014
SUDDEN ENGINE FAILURE. I OWN A 99 BUICK PARK AVENUE ULTRA THAT HAS ABOUT 65,000 MILES ON IT AND IS WELL MAINTAINED. THE CAR IS ONLY UTILIZED ABOUT 6 MONTHS OUT OF THE YEAR SINCE WE ARE SNOW BIRDS HAVING RETURNED FROM THE EAST 2 MONTHS AGO. LAST EVENING AS I DROVE NORTH AND UP ONE OF THE LONG HILLS ON THE TOLL RD 73 IN ORANGE COUNTY, CA I EXPERIENCED THE SUDDEN AND TOTAL LOSS OF ENGINE POWER... Read more
BUICK
PARK AVENUE
(1999) — POWER TRAIN
Dec 27, 2014
Incident date: Dec 26, 2014
SUDDEN ENGINE FAILURE. I OWN A 99 BUICK PARK AVENUE ULTRA THAT HAS ABOUT 65,000 MILES ON IT AND IS WELL MAINTAINED. THE CAR IS ONLY UTILIZED ABOUT 6 MONTHS OUT OF THE YEAR SINCE WE ARE SNOW BIRDS HAVING RETURNED FROM THE EAST 2 MONTHS AGO. LAST EVENING AS I DROVE NORTH AND UP ONE OF THE LONG HILLS ON THE TOLL RD 73 IN ORANGE COUNTY, CA I EXPERIENCED THE SUDDEN AND TOTAL LOSS OF ENGINE POWER... Read more
Incident date: Dec 1, 2014
2010 BUICK LUCERNE REAR FUSE BLOCK MALFUNCTIONED AND CAUGHT FIRE *CN
Fire
Incident date: Dec 12, 2014
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE VEHICLE MADE A LOUD ABNORMAL NOISE AND STALLED. THE VEHICLE WAS ABLE TO RESTART BUT THE CONTACT WAS UNABLE TO DRIVE. THE VEHICLE WAS TOWED TO THE DEALER BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Incident date: Dec 10, 2014
TL* THE CONTACT OWNS A 2005 BUICK TERRAZA. THE CONTACT STATED THAT WHILE DRIVING 25 MPH ON AN ICY ROAD, THE VEHICLE STALLED WITHOUT WARNING CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS ... Read more
Crash
Incident date: Dec 10, 2014
TL* THE CONTACT OWNS A 2005 BUICK TERRAZA. THE CONTACT STATED THAT WHILE DRIVING 25 MPH ON AN ICY ROAD, THE VEHICLE STALLED WITHOUT WARNING CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS ... Read more
Crash
Incident date: Dec 23, 2014
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V355000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Dec 15, 2014
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE PASSENGER SIDE PRESENCE SYSTEM MODULE FAILED CAUSING THE AIR BAG WARNING LIGHT TO ILLUMINATE. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MI... Read more