Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,115 complaints for BUICK
Incident date: Feb 18, 2015
ATTEMPTED TO OPEN PASSENGER SIDE REAR DOOR AND IT DID NOT OPEN. ATTEMPTS TO SHAKE THE HANDLE DID NOT WORK AND LOCKING/UNLOCKING DID NOT FREE UP DOOR. PASSENGER HAD TO EXIT THE CAR ON THE OTHER SIDE UNABLE TO EXIT ON PASSENGER SIDE. MULTIPLE COMPLAINTS OF THE SAME FOUND ONLINE WHERE PEOPLE CANNOT EXIT VEHICLE. DOOR LATCH ISSUE IN THIS MODEL ACCORDING TO REPAIR SHOP. *TR
Incident date: Feb 25, 2015
TL* THE CONTACT OWNS A 2012 BUICK VERANO. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT WAS INVOLVED IN A CRASH AND THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE STRUCK A POLE, SPUN AROUND, AND SUSTAINED DAMAGES ON BOTH SIDES. THE VEHICLE WAS DESTROYED. THE CONTACT WAS TAKEN TO THE HOSPITAL AND PLACED IN A COMA FOR THREE DAYS. THE PASSENGER RECEIVED STITCHES. A POLICE REPORT WAS FILED. THE FAILURE M... Read more
Crash
2 injured
Incident date: Sep 9, 2013
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING AT NIGHT, THE HEADLIGHTS TURNED OFF INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000. UPDATED 04/13/15*LJ THE CONSUMER STATED EACH TIME THE LIGHTS WENT OUT, IT WOULD BE FOR A FEW MINUTES BEFORE THEY CAME BACK ON. UPDATED 6/29/2015*JS
Incident date: Sep 16, 2013
I PUT MY CAR IN PARK, 5 MINUTES LATER I GO TO TAKE IT OUT OF PARK AND IT DOES NOT SHIFT. IT HAS HAPPENED 3 TIMES SINCE I GOT THE CAR IN 2013. THE GEAR SHIFT IS GIVING ME A BIG PROBLEM AND OF COURSE ONLY THE FIRST INCIDENT WAS COVERED UNDER MY WARRANTY. *TR
Incident date: Nov 1, 2013
MY LIGHTS GO OUT AND DON'T COME BACK ON. I HAVE TO DRIVE WITH MY HIGH BEAMS AT NIGHT. *TR
Incident date: Nov 1, 2013
MY LIGHTS GO OUT AND DON'T COME BACK ON. I HAVE TO DRIVE WITH MY HIGH BEAMS AT NIGHT. *TR
BUICK
RENDEZVOUS
(2003) — FUEL/PROPULSION SYSTEM
Mar 10, 2015
Incident date: Mar 9, 2015
MY GAS TANK IS LEAKING EXACTLY LIKE IN THE DESCRIPTION OF RECALL # 07V349000 BUT IM NOT SURE IF IT IS COVERED UNDER THE SAME RECALL. I CONTACTED THE DEALER AND THEY ARE BEING UNCOOPERATIVE IN TRYING TO RESOLVE THIS ISSUE IT LEAKS RIGHT WHERE THE FUEL GOES INTO THE GAS TANK FROM THE FILLER TUBE AROUND THE CHECK VALVE ASSEMBLY. *TR
Incident date: Mar 9, 2015
TL*THE CONTACT OWNS A 2005 BUICK LESABRE. THE CONTACT STATED WHILE ATTEMPTING TO START THE VEHICLE, THE BATTERY EXPLODED WITHOUT WARNING. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE OF FAILURE. THE FAILURE MILEAGE WAS 119,000.
Incident date: Mar 3, 2015
NO SOUND, JUST QUIT WHEN I TRIED TO INCREASE SPEED. ONTO HIGHWAY I.HAD TO PULL OVER AND WENT SLOWLY INTO GARAGE. THE CAR HAS COMPLETE TRANSMISSION FAILURE, BAD BEARING ON TRANSFER CASE SHAFT, WHICH IS LEADING TO 7 THOUSAND DOLLARS IN REPAIRS. I TAKE GREAT CARE OF MY CARS AND AM VERY DISAPPOINTED IN THE PERFORMANCE OF THIS VEHICLE. I AM SURPRISED THERE ARE NO RECALLS. WHY WOULD A TRANSMISSION FAI... Read more
Incident date: Mar 3, 2015
NO SOUND, JUST QUIT WHEN I TRIED TO INCREASE SPEED. ONTO HIGHWAY I.HAD TO PULL OVER AND WENT SLOWLY INTO GARAGE. THE CAR HAS COMPLETE TRANSMISSION FAILURE, BAD BEARING ON TRANSFER CASE SHAFT, WHICH IS LEADING TO 7 THOUSAND DOLLARS IN REPAIRS. I TAKE GREAT CARE OF MY CARS AND AM VERY DISAPPOINTED IN THE PERFORMANCE OF THIS VEHICLE. I AM SURPRISED THERE ARE NO RECALLS. WHY WOULD A TRANSMISSION FAI... Read more
Incident date: Oct 1, 2014
2005 BUICK LACROSSE. CONSUMER WRITES ON BEHALF OF PARENTS VEHICLE IGNITION RECALL PROBLEMS. *SMD THE CONSUMER STATED HIS PARENTS NOTICED THE DOOR LOCKS WERE NOT LOCKING PROPERLY. PRIOR TO THE FIRST VISIT, WHEN THE VEHICLE WAS PUT IN PARK, ALL OF THE DOORS WOULD UNLOCK. AFTER THE FIRST VISIT, THEY WOULD HAVE TO SHUT THE VEHICLE OFF, REMOVE THE KEY AND AFTER REMOVING THE KEY ALL OF THE DOORS WOUL... Read more
Incident date: Sep 15, 2014
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V35500 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Sep 5, 2014
TL*THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE LOW BEAMS FAILED TO WORK WITH NO WARNING. THE CONTACT MENTIONED THAT AS THE FAILURE PROGRESSED, THE CONTACT HAD TO APPLY THE HIGH BEAMS AS AN INTERIM FIX DUE TO THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V755000 (EXTERIOR LIGHTING) AND STATED THAT THE PART WAS NOT AVAILABLE AND WAS STILL UNDER... Read more
Incident date: Mar 5, 2015
TL*THE CONTACT OWNS A 2002 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, A STRONG BURNING SMELL EMITTED IN AND AROUND THE VEHICLE. UPON INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT A FIRE HAD STARTED ON THE ENGINE COMPARTMENT WHICH SPREAD AND ENGULFED THE VEHICLE. THE CONTACT DID NOT SUSTAIN ANY INJURIES. A POLICE AND FIRE DEPARTMENT REPORTS WERE FILED. THE VEHICL... Read more
Fire
Incident date: Mar 5, 2015
I WAS MAKING A LEFT TURN AND THE CAR ACCELERATED TOWARDS THE RIGHT TOWARDS A CURB ON A RESIDENTIAL STREET AND STEERING WHEEL AND CAR WHEELS LOCKED UP. I COULD NOT TURN THE WHEELS AND THE STEERING LOST ITS POWER BRINGING THE CAR TO SLAM INTO THE CURB. I HAD NO CONTROL OF STEERING OR TURNING THE WHEEL OF THE CAR. *TR
Crash
Incident date: Mar 5, 2015
I WAS MAKING A LEFT TURN AND THE CAR ACCELERATED TOWARDS THE RIGHT TOWARDS A CURB ON A RESIDENTIAL STREET AND STEERING WHEEL AND CAR WHEELS LOCKED UP. I COULD NOT TURN THE WHEELS AND THE STEERING LOST ITS POWER BRINGING THE CAR TO SLAM INTO THE CURB. I HAD NO CONTROL OF STEERING OR TURNING THE WHEEL OF THE CAR. *TR
Crash
Incident date: Mar 5, 2015
I WAS MAKING A LEFT TURN AND THE CAR ACCELERATED TOWARDS THE RIGHT TOWARDS A CURB ON A RESIDENTIAL STREET AND STEERING WHEEL AND CAR WHEELS LOCKED UP. I COULD NOT TURN THE WHEELS AND THE STEERING LOST ITS POWER BRINGING THE CAR TO SLAM INTO THE CURB. I HAD NO CONTROL OF STEERING OR TURNING THE WHEEL OF THE CAR. *TR
Crash
Incident date: Mar 9, 2015
TL*THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE'S EXTERIOR LIGHTS SEIZED AND ALL WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EX... Read more
Incident date: Mar 9, 2015
TL*THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE'S EXTERIOR LIGHTS SEIZED AND ALL WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EX... Read more
Incident date: Mar 7, 2015
MY 2004 BUICK LESABRE KEEPS LOSING POWER WHILE I AM DRIVING. THIS IS THE 4TH INCIDENT IN 2 MONTHS! THE VEHICLE DIES AND THE POWER STEERING LOCKS. THIS IS A DANGEROUS SITUATION AS I WAS ON HWY 190 AND THERE IS MAJOR WORK BEING DONE. I WAS DRIVING OVER A BRIDGE AND THEIR ARE BARRIERS ON BOTH SIDES OF THE HIGHWAY. EACH TIME THE INCIDENT OCCURS I GET A CRANK BUT NO START. MY VEHICLE IS THEN TOWED TO A... Read more
Incident date: Mar 7, 2015
MY 2004 BUICK LESABRE KEEPS LOSING POWER WHILE I AM DRIVING. THIS IS THE 4TH INCIDENT IN 2 MONTHS! THE VEHICLE DIES AND THE POWER STEERING LOCKS. THIS IS A DANGEROUS SITUATION AS I WAS ON HWY 190 AND THERE IS MAJOR WORK BEING DONE. I WAS DRIVING OVER A BRIDGE AND THEIR ARE BARRIERS ON BOTH SIDES OF THE HIGHWAY. EACH TIME THE INCIDENT OCCURS I GET A CRANK BUT NO START. MY VEHICLE IS THEN TOWED TO A... Read more
Incident date: Jan 19, 2015
MY CRUISE CONTROL AND BRAKE LIGHTS STOPPED WORKING AFTER HAVING A RECALL FIXED ON MY 2011 BUICK REGAL. THE RECALLS THAT WERE FIXED WERE AN OIL LIFE MONITOR CONTROL MODULE AND A TURN SIGNAL CONTROL MODULE. AFTER HAVING THIS FIXED, MY CRUISE CONTROL AND BRAKE LIGHTS NO LONGER ARE WORKING. I WAS PULLED OVER BY A POLICEMAN, OTHERWISE I DID NOT KNOW THEY WERE NOT WORKING WHILE I WAS DRIVING. THE BR... Read more
Incident date: Jan 19, 2015
MY CRUISE CONTROL AND BRAKE LIGHTS STOPPED WORKING AFTER HAVING A RECALL FIXED ON MY 2011 BUICK REGAL. THE RECALLS THAT WERE FIXED WERE AN OIL LIFE MONITOR CONTROL MODULE AND A TURN SIGNAL CONTROL MODULE. AFTER HAVING THIS FIXED, MY CRUISE CONTROL AND BRAKE LIGHTS NO LONGER ARE WORKING. I WAS PULLED OVER BY A POLICEMAN, OTHERWISE I DID NOT KNOW THEY WERE NOT WORKING WHILE I WAS DRIVING. THE BR... Read more
Incident date: Jan 19, 2015
MY CRUISE CONTROL AND BRAKE LIGHTS STOPPED WORKING AFTER HAVING A RECALL FIXED ON MY 2011 BUICK REGAL. THE RECALLS THAT WERE FIXED WERE AN OIL LIFE MONITOR CONTROL MODULE AND A TURN SIGNAL CONTROL MODULE. AFTER HAVING THIS FIXED, MY CRUISE CONTROL AND BRAKE LIGHTS NO LONGER ARE WORKING. I WAS PULLED OVER BY A POLICEMAN, OTHERWISE I DID NOT KNOW THEY WERE NOT WORKING WHILE I WAS DRIVING. THE BR... Read more
Incident date: Jun 1, 2006
WHILE DRIVING WITH THE SPEED CONTROL TURNED ON BUT NOT ENGAGED THE SPEED CONTROL WILL ENGAGE AND THE ENGINE WILL RACE UNTIL BRAKE IS TAPPED OR SPEED CONTROL SWITCH TURNED OFF. THIS CAN HAPPENED RANDOMLY , WHEN RESUME IS ENGAGED , OR WHEN LANE CHANGE SIGNALING. *TR
Incident date: Mar 6, 2015
TL* THE CONTACT OWNED A 2001 BUICK LESABRE. WHILE THE VEHICLE WAS PARKED AND THE IGNITION WAS TURNED ON, A LOUD NOISE WAS COMING FROM THE ENGINE AND SMOKE STARTED TO EMERGE FROM THE ENGINE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Fire
Incident date: Mar 6, 2015
I TRY TO START THE CAR AND THE CAR WOULDN'T START AND THEN I TRIED TO START THE CAR AGAIN THEN I HEARD A BIG LOUD SOUND FROM THE ENGINE A BOOB SOUND. I NOTICE SMOKE WAS COMING FROM THE HOOD. MY BROTHER WAS OUTSIDE WHEN THE LOUD SOUND WENT OFF. MY BROTHER AND I MOVE THE OTHER VEHICLES OUT OF THE WAY SO IT WOULDN'T CATCH ON FIRE. WENT BACK OVER TO THE CAR MY BROTHER TRIED TO PURSUE WITH THE MATTER A... Read more
Fire
Incident date: Mar 6, 2015
I TRY TO START THE CAR AND THE CAR WOULDN'T START AND THEN I TRIED TO START THE CAR AGAIN THEN I HEARD A BIG LOUD SOUND FROM THE ENGINE A BOOB SOUND. I NOTICE SMOKE WAS COMING FROM THE HOOD. MY BROTHER WAS OUTSIDE WHEN THE LOUD SOUND WENT OFF. MY BROTHER AND I MOVE THE OTHER VEHICLES OUT OF THE WAY SO IT WOULDN'T CATCH ON FIRE. WENT BACK OVER TO THE CAR MY BROTHER TRIED TO PURSUE WITH THE MATTER A... Read more
Fire
BUICK
RENDEZVOUS
(2004) — SERVICE BRAKES
Mar 5, 2015
Incident date: Jun 9, 2014
MULTIPLE TIMES THE VEHICLE HAS STALLED RANDOMLY WHILE BEING DRIVEN. THIS HAS HAPPENED SO MANY TIMES I'VE LOST COUNT (AT LEAST 20). THIS HAPPENS AT VARIOUS SPEEDS (FROM 0 MPH TO 70 MPH). THE ENTIRE ELECTRICAL SYSTEM SHUTS DOWN WHEN THE VEHICLE STALLS CAUSING THE STEERING AND BRAKES TO BE LESS EFFECTIVE. THIS COULD EASILY RESULT IN AN ACCIDENT. THE VEHICLE HAS BEEN TAKEN TO 2 DIFFERENT BUICK DE... Read more
BUICK
RENDEZVOUS
(2004) — ELECTRICAL SYSTEM
Mar 5, 2015
Incident date: Jun 9, 2014
MULTIPLE TIMES THE VEHICLE HAS STALLED RANDOMLY WHILE BEING DRIVEN. THIS HAS HAPPENED SO MANY TIMES I'VE LOST COUNT (AT LEAST 20). THIS HAPPENS AT VARIOUS SPEEDS (FROM 0 MPH TO 70 MPH). THE ENTIRE ELECTRICAL SYSTEM SHUTS DOWN WHEN THE VEHICLE STALLS CAUSING THE STEERING AND BRAKES TO BE LESS EFFECTIVE. THIS COULD EASILY RESULT IN AN ACCIDENT. THE VEHICLE HAS BEEN TAKEN TO 2 DIFFERENT BUICK DE... Read more
BUICK
RENDEZVOUS
(2004) — STEERING
Mar 5, 2015
Incident date: Jun 9, 2014
MULTIPLE TIMES THE VEHICLE HAS STALLED RANDOMLY WHILE BEING DRIVEN. THIS HAS HAPPENED SO MANY TIMES I'VE LOST COUNT (AT LEAST 20). THIS HAPPENS AT VARIOUS SPEEDS (FROM 0 MPH TO 70 MPH). THE ENTIRE ELECTRICAL SYSTEM SHUTS DOWN WHEN THE VEHICLE STALLS CAUSING THE STEERING AND BRAKES TO BE LESS EFFECTIVE. THIS COULD EASILY RESULT IN AN ACCIDENT. THE VEHICLE HAS BEEN TAKEN TO 2 DIFFERENT BUICK DE... Read more
BUICK
PARK AVENUE
(1999) — ENGINE
Mar 5, 2015
Incident date: Nov 9, 2014
MY 1999 BUICK PARK AVENUE WAS PARKED UNDER OUR POLE BARN IN FRONT OF OUR HOME. MY NEIGHBOR CAME OVER TO BORROW MY CAR WITH MY PERMISSION. IT WAS COLD THAT DAY. SHE TURNED THE KEY. THE CAR BACKFIRE & THE HOOD JUMPED. THE CAR MADE A LOUD NOISE & SMOKE STARTED ROLLING OUT FROM UNDER THE HOOD OF MY CAR. SHE POPPED THE HOOD & GOT OUT OF THE CAR. BY THE TIME SHE GOT IN FRONT OF THE CAR FLAMES WERE SHOOT... Read more
Fire
BUICK
PARK AVENUE
(1999) — STRUCTURE:BODY
Mar 5, 2015
Incident date: Nov 9, 2014
MY 1999 BUICK PARK AVENUE WAS PARKED UNDER OUR POLE BARN IN FRONT OF OUR HOME. MY NEIGHBOR CAME OVER TO BORROW MY CAR WITH MY PERMISSION. IT WAS COLD THAT DAY. SHE TURNED THE KEY. THE CAR BACKFIRE & THE HOOD JUMPED. THE CAR MADE A LOUD NOISE & SMOKE STARTED ROLLING OUT FROM UNDER THE HOOD OF MY CAR. SHE POPPED THE HOOD & GOT OUT OF THE CAR. BY THE TIME SHE GOT IN FRONT OF THE CAR FLAMES WERE SHOOT... Read more
Fire
BUICK
PARK AVENUE
(1999) — FUEL/PROPULSION SYSTEM
Mar 5, 2015
Incident date: Nov 9, 2014
MY 1999 BUICK PARK AVENUE WAS PARKED UNDER OUR POLE BARN IN FRONT OF OUR HOME. MY NEIGHBOR CAME OVER TO BORROW MY CAR WITH MY PERMISSION. IT WAS COLD THAT DAY. SHE TURNED THE KEY. THE CAR BACKFIRE & THE HOOD JUMPED. THE CAR MADE A LOUD NOISE & SMOKE STARTED ROLLING OUT FROM UNDER THE HOOD OF MY CAR. SHE POPPED THE HOOD & GOT OUT OF THE CAR. BY THE TIME SHE GOT IN FRONT OF THE CAR FLAMES WERE SHOOT... Read more
Fire
BUICK
RENDEZVOUS
(2003) — ENGINE
Mar 5, 2015
Incident date: Feb 19, 2015
THE CAR HAS A NOISE AND IT LAGS AT 4K RPM. WE HAD IT DIAGNOSED AND THERE WHERE NO CODES. THE NOISE HAS GOTTEN WORSE. WE WERE DRIVING DOWN THE ROAD AND IT STALED OUT ON US AND THEN AGAIN WHEN WE WERE PULLING IN OUR DRIVEWAY. I NEED IT FIXED AND I REFUSES TO PAY FOR SOMETHING THAT WONT EVEN SHOW UP ON A SHOPS COMPUTER. *TR
Incident date: Jan 29, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT THE LOW BEAMS HAD POOR VISIBILITY INTERMITTENTLY. AS A RESULT, THE CONTACT HAD TO USE THE HIGH BEAM HEADLIGHTS. THE CONTACT STATED THAT THE PART FOR NHTSA CAMPAIGN ID NUMBER: 14V755000 (EXTERIOR LIGHTING) WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Incident date: Apr 30, 2014
WHINE OR WHISTLE NOISE. DEALER STATED IT WAS LOW POWER STEERING FLUID; RACK AND PINION LEAKING. SYSTEM REPLACED BUT NOISE CONTINUED. RETURNED FOR MORE WORK IN 5/5 AND 5/27/2014. DEALER FINALLY SAID NOTHING CAN BE DONE ABOUT THE NOISE, BUT EVERYTHING IS WORKING ACCORDING TO SPECS. NOISE CONTINUES. BUICK CUSTOMER COMPLAINT REP. SAID NOTHING IS WRONG, THAT EVERYTHING IS ACCORDING TO SPECS, EVEN THOUG... Read more
Incident date: Feb 13, 2015
TL*THE CONTACT OWNS A 2013 BUICK ENCORE. THE CONTACT STATED THAT THE GAUGES IN THE INSTRUMENT PANEL WERE VERY HARD TO BE SEEN WHILE THE SUN WAS OUT. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS DIAGNOSED BUT NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 14,000. UPDATED 3/31/15*CN
Incident date: Mar 3, 2008
TL*THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,600.
Incident date: Nov 14, 2014
THE HEADLAMP DRIVER MODULE BURNED A HOLE IN THE ENGINE FUSE BOX. THE HDM IS NOW FUSED INTO THE FUSE BOX AND CAN'T BE PULLED OUT TO REPLACE IT. RECALL 14V-755 WILL REPLACE THE HDM. BUT THE GM SAID I HAVE TO PAY FOR THE REPLACEMENT OF THE FUSE BOX. THE HDM FAILED AS THE RECALL SAID. *TR
Fire
Incident date: Nov 14, 2014
THE HEADLAMP DRIVER MODULE BURNED A HOLE IN THE ENGINE FUSE BOX. THE HDM IS NOW FUSED INTO THE FUSE BOX AND CAN'T BE PULLED OUT TO REPLACE IT. RECALL 14V-755 WILL REPLACE THE HDM. BUT THE GM SAID I HAVE TO PAY FOR THE REPLACEMENT OF THE FUSE BOX. THE HDM FAILED AS THE RECALL SAID. *TR
Fire
Incident date: Oct 1, 2014
TL*THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE LOW-BEAM LIGHTS FAILED TO OPERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V755000 (EXTERIOR LIGHTING). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEA... Read more
Incident date: Jan 14, 2015
POWER STEERING FAILURE WHEN DRIVING THROUGH WATER. WAS TURNING OFF MAIN HIGHWAY INTO SHOPPING AREA AND THE POWER STEERING FAILED TO WORK FOR A FEW MINUTES. VERY SCARY FEELING. HAD TO STOP CAR AND BACK-UP TO MAKE MY TURN. *TR
Incident date: Mar 1, 2015
WHILE DRIVING ON THE I495 BELTWAY IN MD A WARNING CHIME SOUNDED AND THE DRIVER'S DISPLAY STATED THE " SERVICE TRACTION CONTROL, SERVICE STABILITRAK", THEN DISPLAYED "ENGINE POWER REDUCED" . THIS OCCURRED WHILE DRIVING AT 60MPH IN HEAVY TRAFFIC. LOSS OF POWER MADE IT VERY DIFFICULT TO MANEUVER THE VEHICLE FROM THE CENTER HIGHWAY LANES TO THE SHOULDER. LOSS OF POWER NEARLY CAUSED AN ACCIDENT DUE ... Read more
Incident date: Feb 26, 2015
TRANSMISSION SLIPPAGE. EXPECT WAVE PLATE OR SIMILAR ISSUE. FORTUNATELY WILL BE ABLE TO DRIVE IN FOR SERVICE. CONTACTED BUICK TO SEE IF THEY WILL ASSIST WITH REPAIRS AS THIS SEEMS TO BE A COMMON ISSUE. *TR
BUICK
RENDEZVOUS
(2005) — ENGINE
Feb 27, 2015
Incident date: Feb 20, 2015
TL* THE CONTACT OWNS A 2005 BUICK RENDEZVOUS. THE CONTACT STATED THAT THE HEAT FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE THERMOSTAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HEAD GASKET NEEDED TO BE REPLACED. THE... Read more
BUICK
RENDEZVOUS
(2003) — FUEL/PROPULSION SYSTEM
Feb 27, 2015
Incident date: Sep 30, 2014
FUEL INCLET IS OFF I NEVER KNOW WHEN THERE IS FUEL IN THE VEHICLE ALSO SMELL FUEL. THIS ISSUE HAS CAUSED ME TO RUN OUT OF FUEL ON THE EXPRESSWAY! COULD CAUSE A FUTURE FIRE! PLEASE ASSIST ME IN THIS MATTER I CAN'T AFFORD THE REPAIR OR A NEW CAR! *TR
Incident date: Feb 23, 2015
MY FUSED BOX MELTED AND STOPPED THE FUEL THE FROM GOING TO MY ENGINE. THE FUSED BOX WAS HEATED TO THE POINT OF BURNING AND MELTING. *TR
Incident date: Feb 23, 2015
MY FUSED BOX MELTED AND STOPPED THE FUEL THE FROM GOING TO MY ENGINE. THE FUSED BOX WAS HEATED TO THE POINT OF BURNING AND MELTING. *TR
Incident date: Nov 18, 2014
2001 BUICK LASABRE. CONSUMER WRITES IN REGARDS TO VEHICLE DASH BOARD SEPARATION PROBLEM. *SMD THE CONSUMER STATED THE DASHBOARD CAME APART ON THE FRONT DRIVER'S SIDE AND CURLED UP ABOUT FOUR INCHES. THE DASHBOARD SEPARATION HAS SINCE MOVED TO THE PASSENGER SIDE BY THE FRONT AIR BAG. *JB