Consumer Safety Complaints
Search 2,192,899 safety complaints filed by vehicle owners with NHTSA — including 137,559 crashes, 55,854 fires, and 8,555 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,192,899 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 27,958 complaints for BUICK
Incident date: Feb 5, 2015
THIS IS A REOCCURRING ISSUE WITH THE CAR SHUTTING OFF COMPLETLY WHILE DRIVING OR LOSS OF ENGINE POWER. *TR
Incident date: Feb 5, 2015
THIS IS A REOCCURRING ISSUE WITH THE CAR SHUTTING OFF COMPLETLY WHILE DRIVING OR LOSS OF ENGINE POWER. *TR
Incident date: Jan 19, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING AT AN UNKNOWN SPEED, THE HEADLIGHTS CEASED TO ILLUMINATE. THE FAILURE RECURRED CONTINUOUSLY AND THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTICE OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE MANUFACTURER DID NOT PROVIDE A NOTIFICATION SCHEDULE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. T... Read more
Incident date: Feb 2, 2015
TL* THE CONTACT OWNS A 2000 BUICK LESABRE. AFTER ADJUSTING THE STEERING WHEEL IN AN UPWARD POSITION WHILE PARKING, THE STEERING WHEEL FAILED TO MOVE AND REMAINED LOCKED WHEN ATTEMPTING TO BE READJUSTED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE STRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE ... Read more
Incident date: Jan 19, 2015
LETTER FROM CONSTITUENT REGARDING A PROBLEM WITH HER 2011 BUICK ENCLAVE; SHE IS REQUESTING AN EXPEDITIOUS RECALL OR SPECIAL COVERAGE/FULL REIMBURSEMENT EXPENSE FOR THE POWER STEERING RACK REPLACEMENT REPAIR. *SMD THE CONSUMER STATED WHILE DRIVING, THE STEERING WHEEL FELT LOOSE AND THE VEHICLE FELT UNSTEADY. THE VEHICLE WAS TAKEN TO A REPAIR SHOP. A DIAGNOSIS REVEALED THE POWER STEERING RACK WAS ... Read more
Incident date: Jul 15, 2013
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE KEY FOB FAILED TO OPERATE THE DOOR LOCKS. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT ALL DOOR LOCKS AND THE KEYLESS ENTRY MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 117,000. THE VIN WAS NOT AVAILABLE.
Incident date: Jul 15, 2013
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE KEY FOB FAILED TO OPERATE THE DOOR LOCKS. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT ALL DOOR LOCKS AND THE KEYLESS ENTRY MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 117,000. THE VIN WAS NOT AVAILABLE.
Incident date: Dec 13, 2014
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING AT NIGHT, THE EXTERIOR LIGHTING BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACT... Read more
Incident date: Feb 4, 2015
I WAS DRIVING INTO DRIVE WAY AND HEARD A LOUD THUD THEN NOTICED MY STEERING WHEEL WAS OFF CENTER. I PUT THE CAR UP ON RAMPS AND ALL FOUR REAR SUB FRAME BUSHINGS WHERE MISSING. THIS COMPONENT HOLDS THE ENGINE, TRANSMISSION, AND STEERING TO THE CAR.!!!! BEING A TECHNICIAN ,I LOOKED ON LINE TO SEE IF THIS WAS A COMMON PROBLEM AND FOUND IT IS VERY COMMON . IF I HAD CONTINUED TO DRIVE I WOULD HAVE LOST... Read more
Incident date: Feb 1, 2015
IGNITION SWITCH SHUT OFF AND ENGINE SHUT OFF. LOST POWER STEERING, POWER BRAKES, ELECTRICAL POWER, ABS, AND AIRBAGS. ATTEMPTED RESTART AFTER PULLING OFF HIGHWAY, WHICH CAUSED FLASHING OF ALL DASH LIGHTS AND ENGINE TO RUN ERRATICALLY. CHANGED TO 2ND IGNITION KEY AND CAR STARTED, RAN ACCEPTABLY, AND DROVE HOME. *TR
Incident date: Jan 27, 2015
NO WARNING CAR WOULD NOT CRANK. TURN OVER BUT NOT CRANK. AFTER ABOUT A HOUR CAR CRANKED. 1 WEEK LATER CAR WOULD NOT CRANK. BUT STILL WOULD TURN OVER. FOUND A BURNED FUEL PUMP RELAY. CHANGED IT OUT. 30 MILES LATER. CAR KILLED LUCKILY COME TO A RED LIGHT. CHECK RELAY , IT WAS EXTREMELY HOT. LOCATED UNDER THE BACK SEAT WHERE MY KIDS RIDE. ONLY VEHICLE. IS THERE A RECALL. AS DANGEROUS AS IGNITION PR... Read more
Incident date: Feb 2, 2015
1996 BUICK REGAL. CONSUMER STATED THE POWER STEERING WAS NOT CRIMPED PROPERLY. THE BALL BEARING WENT THROUGH THE GEAR BOX WHICH CAUSED THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND CRASHED. THE CONSUMER DISCOVERED THERE WAS A RECALL, ON THE STEERING. HOWEVER, HE WAS INFORMED HIS VEHICLE WAS NOT INCLUDED IN THE RECALL. *JB
Crash
Incident date: Jan 31, 2015
TL*THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THERE WAS A BURNING SMELL OF WIRES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT REAR FUSE BOX HAD MELTED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,... Read more
Fire
Incident date: Feb 1, 2015
WHILE DRIVING IN PETOSKEY THE CAR STARTED TO MISS AN BACKFIRING THEN THE MOTOR STOP RUNNING. I COULDN'T STOP OR STEER THE CAR. AFTER I GOT THE CAR FINELY STOPPED THE CAR WOULDN'T START UP AN I COULD SMELL LIKE WIRE BURNING. I HAD THE CAR DELIVERED TO AN AUTO SHOP BROWN MOTORS IN HARBOR SPRINGS MI. AFTER THE DIAGNOSIS THEY FOUND THAT THE FUSE BLOCK UNDER THE REAR SEAT WAS BURNED UP AT THE FUEL P... Read more
Fire
Incident date: Feb 1, 2015
WHILE DRIVING IN PETOSKEY THE CAR STARTED TO MISS AN BACKFIRING THEN THE MOTOR STOP RUNNING. I COULDN'T STOP OR STEER THE CAR. AFTER I GOT THE CAR FINELY STOPPED THE CAR WOULDN'T START UP AN I COULD SMELL LIKE WIRE BURNING. I HAD THE CAR DELIVERED TO AN AUTO SHOP BROWN MOTORS IN HARBOR SPRINGS MI. AFTER THE DIAGNOSIS THEY FOUND THAT THE FUSE BLOCK UNDER THE REAR SEAT WAS BURNED UP AT THE FUEL P... Read more
Fire
Incident date: Feb 1, 2015
WHILE DRIVING IN PETOSKEY THE CAR STARTED TO MISS AN BACKFIRING THEN THE MOTOR STOP RUNNING. I COULDN'T STOP OR STEER THE CAR. AFTER I GOT THE CAR FINELY STOPPED THE CAR WOULDN'T START UP AN I COULD SMELL LIKE WIRE BURNING. I HAD THE CAR DELIVERED TO AN AUTO SHOP BROWN MOTORS IN HARBOR SPRINGS MI. AFTER THE DIAGNOSIS THEY FOUND THAT THE FUSE BLOCK UNDER THE REAR SEAT WAS BURNED UP AT THE FUEL P... Read more
Fire
Incident date: Feb 3, 2014
TL*THE CONTACT OWNS A 2005 BUICK RAINIER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS WOULD INTERMITTENTLY OPERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Incident date: Dec 22, 2010
I SMELLED GAS. I OPENED THE HOOD, REMOVED THE ENGINE COVER & FUEL WAS SPRAYING FROM THE PLASTIC FUEL LINE, THE SIZE OF A PINHOLE. I CONTACTED THE DEALER TO ORDER A NEW FUEL LINE AND WAS TOLD THE FUEL LINE PART #25648136 IS DISCONTINUED, AS SOON AS I FIND ONE LEFT SOMEWHERE, I WILL BE TAKING TO AN INDEPENDENT REPAIR SHOP FOR REPAIR. THERE ARE NO RECALLS LISTED ON THIS? A DANGEROUS SITUATION. I WEN... Read more
Incident date: Dec 22, 2010
I SMELLED GAS. I OPENED THE HOOD, REMOVED THE ENGINE COVER & FUEL WAS SPRAYING FROM THE PLASTIC FUEL LINE, THE SIZE OF A PINHOLE. I CONTACTED THE DEALER TO ORDER A NEW FUEL LINE AND WAS TOLD THE FUEL LINE PART #25648136 IS DISCONTINUED, AS SOON AS I FIND ONE LEFT SOMEWHERE, I WILL BE TAKING TO AN INDEPENDENT REPAIR SHOP FOR REPAIR. THERE ARE NO RECALLS LISTED ON THIS? A DANGEROUS SITUATION. I WEN... Read more
Incident date: Jan 1, 2015
GM SENT OUT A RECALL FOR THE BUICK LACROSSE 2005. THE RECALL WAS TO FIX AN ISSUE THAT CAUSED THE CAR TO SWITCH OFF AT RANDOM WHILE RUNNING CAUSING FOR POTENTIAL CRASH AND LACK OF AIRBAGS TO WORK AND OTHER POSSIBLE HAZARDS. THEY RECOMMENDED THAT WE TAKE ANY THINGS OFF OF THE KEY RING OTHER THAN THE KEY WHEN IN DRIVE. I HAD NEVER EXPERIENCED THE ISSUE OF MY CAR TURNING OFF ON ITS OWN PREVIOUS TO REC... Read more
Incident date: Feb 1, 2015
WHEN I TRIED TO CRANK CAR ON COLD MORNING TO GO TO CHURCH, A LOUD BOOM OCCURRED UNDER HOOD FOLLOWED BY SMOKE BILLOWING OUT. I IMMEDIATELY RAISED THE HOOD AND SAW FLAMES ON TOP OF ENGINE. I RAN IN HOUSE AND GOT BAKING SODA AND THREW ON FIRE WHICH PUT IT OUT. *TR
Fire
BUICK
RENDEZVOUS
(2004) — SERVICE BRAKES
Feb 2, 2015
Incident date: Jan 31, 2015
DIY BRAKE CHANGE AND NOTICED BOTH FRONT BRAKE LINES HAD BULGING AREAS IN THE RUBBER HOSES RUNNING TO THE CALIPER. PUSHED ON ONE OF THE BULGES AND FLUID STARTED SEEPING UNDER PRESSURE. POSSIBLY RUPTURE COULD HAPPEN AND HAVE A LOSS OF PRIMARY BRAKING. *TR
Incident date: Jan 31, 2015
THE VEHICLE LOST MOST OF ITS POWER, THE ENGINE LIGHT CAME ON AND IT WOULD NOT EVEN ACCELERATE TO 40 MPH. THIS IS A VERY DANGEROUS SITUATION ON THE HIGHWAY WHERE THE MINIMUM SPEED IS 45 MPH. APPARENTLY, THIS IS NOT UNCOMMON WITH THAT ENGINE. I AM NOW PAYING $611 TO REPLACE THE THROTTLE BODY THAT APPARENTLY IS THE SOURCE OF THE PROBLEM ON THIS ESSENTIALLY NEW CAR. *TR
Incident date: Jan 31, 2015
THE VEHICLE LOST MOST OF ITS POWER, THE ENGINE LIGHT CAME ON AND IT WOULD NOT EVEN ACCELERATE TO 40 MPH. THIS IS A VERY DANGEROUS SITUATION ON THE HIGHWAY WHERE THE MINIMUM SPEED IS 45 MPH. APPARENTLY, THIS IS NOT UNCOMMON WITH THAT ENGINE. I AM NOW PAYING $611 TO REPLACE THE THROTTLE BODY THAT APPARENTLY IS THE SOURCE OF THE PROBLEM ON THIS ESSENTIALLY NEW CAR. *TR
Incident date: Jan 23, 2015
TL* THE CONTACT OWNED A 1999 BUICK CENTURY. WHILE DRIVING AT 35 MPH, THE VEHICLE SLID ON ICE AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A HEAD INJURY THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash
1 injured
Incident date: Jan 15, 2015
CHECK ENGINE LIGHT CAME ON. REPAIR SHOP IDENTIFIED IT AS TIMING CHAIN STRETCHED. ON-LINE RESEARCH SHOWS THAT THE TIMING CHAIN HAS BEEN AN ISSUE WITH BUICK, AND THEY EXTENDED THE POWER TRAIN WARRANTY TO COVER REPAIRS FOR THE 2008-2009 MODEL. IT APPEARS THAT THE SAME OR SIMILAR PROBLEM IS OCCURRING WITH THE 2010 MODEL. THE PROBLEM DID NOT MANIFEST ITSELF UNTIL AFTER THE 5 YEAR/100,000 M WARRANTY E... Read more
Incident date: Jan 15, 2015
CHECK ENGINE LIGHT CAME ON. REPAIR SHOP IDENTIFIED IT AS TIMING CHAIN STRETCHED. ON-LINE RESEARCH SHOWS THAT THE TIMING CHAIN HAS BEEN AN ISSUE WITH BUICK, AND THEY EXTENDED THE POWER TRAIN WARRANTY TO COVER REPAIRS FOR THE 2008-2009 MODEL. IT APPEARS THAT THE SAME OR SIMILAR PROBLEM IS OCCURRING WITH THE 2010 MODEL. THE PROBLEM DID NOT MANIFEST ITSELF UNTIL AFTER THE 5 YEAR/100,000 M WARRANTY E... Read more
Incident date: Jan 13, 2015
TL*THE CONTACT OWNS A 2003 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER SEVERAL ATTEMPTS. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURE... Read more
Incident date: Nov 14, 2011
PURCHASED CAR IN SUMMER OF 2011. DURING THE FIRST COLD WEATHER CAR WOULD GIVE A WARNING TO SERVICE STABILITI TRAC AND THAT THE ENGINE POWER HAD BEEN REDUCED. I DECIDED TO PULL OVER AND RESTART THE VEHICLE AND IT WOULD RESET THE COMPUTER AND THE WARNING LIGHTS WOULD TURN OFF. I TOOK THIS TO THE DEALER AND THEY COULD NOT REPLICATE THE ISSUE. I STARTED TO LET THE CAR WARM UP IN THE WINTER AND THIS SE... Read more
Incident date: Nov 14, 2011
PURCHASED CAR IN SUMMER OF 2011. DURING THE FIRST COLD WEATHER CAR WOULD GIVE A WARNING TO SERVICE STABILITI TRAC AND THAT THE ENGINE POWER HAD BEEN REDUCED. I DECIDED TO PULL OVER AND RESTART THE VEHICLE AND IT WOULD RESET THE COMPUTER AND THE WARNING LIGHTS WOULD TURN OFF. I TOOK THIS TO THE DEALER AND THEY COULD NOT REPLICATE THE ISSUE. I STARTED TO LET THE CAR WARM UP IN THE WINTER AND THIS SE... Read more
Incident date: Nov 14, 2011
PURCHASED CAR IN SUMMER OF 2011. DURING THE FIRST COLD WEATHER CAR WOULD GIVE A WARNING TO SERVICE STABILITI TRAC AND THAT THE ENGINE POWER HAD BEEN REDUCED. I DECIDED TO PULL OVER AND RESTART THE VEHICLE AND IT WOULD RESET THE COMPUTER AND THE WARNING LIGHTS WOULD TURN OFF. I TOOK THIS TO THE DEALER AND THEY COULD NOT REPLICATE THE ISSUE. I STARTED TO LET THE CAR WARM UP IN THE WINTER AND THIS SE... Read more
BUICK
RENDEZVOUS
(2007) — ELECTRICAL SYSTEM
Jan 30, 2015
Incident date: Jan 29, 2015
AT 65 MILES PER HOUR ON A HIGHWAY IN RICH HOUR TRAFFIC MY VEHICLE STALLS OUT AND DISPLAYS 2 LIGHTS 1."REDUCED ENGINE POWER" "SERVICE TRACTION CONTROL SYSTEM" OR SOMETHING TO THAT EFFECT. THE CAR WILL NOT START FOR 3-5 MINUTES. THEN RESTARTS AND CONTINUES TO DO THE SAME THING ANOTHER 5-7 TIMES BEFORE I WAS ABLE TO GET TO A SAFE LOCATION. WHEN HOOKED UP TO A CODE READER THE CODE THAT DISPLAYED WAS ... Read more
BUICK
RENDEZVOUS
(2007) — SERVICE BRAKES
Jan 30, 2015
Incident date: Jan 29, 2015
AT 65 MILES PER HOUR ON A HIGHWAY IN RICH HOUR TRAFFIC MY VEHICLE STALLS OUT AND DISPLAYS 2 LIGHTS 1."REDUCED ENGINE POWER" "SERVICE TRACTION CONTROL SYSTEM" OR SOMETHING TO THAT EFFECT. THE CAR WILL NOT START FOR 3-5 MINUTES. THEN RESTARTS AND CONTINUES TO DO THE SAME THING ANOTHER 5-7 TIMES BEFORE I WAS ABLE TO GET TO A SAFE LOCATION. WHEN HOOKED UP TO A CODE READER THE CODE THAT DISPLAYED WAS ... Read more
BUICK
RENDEZVOUS
(2007) — VEHICLE SPEED CONTROL
Jan 30, 2015
Incident date: Jan 29, 2015
AT 65 MILES PER HOUR ON A HIGHWAY IN RICH HOUR TRAFFIC MY VEHICLE STALLS OUT AND DISPLAYS 2 LIGHTS 1."REDUCED ENGINE POWER" "SERVICE TRACTION CONTROL SYSTEM" OR SOMETHING TO THAT EFFECT. THE CAR WILL NOT START FOR 3-5 MINUTES. THEN RESTARTS AND CONTINUES TO DO THE SAME THING ANOTHER 5-7 TIMES BEFORE I WAS ABLE TO GET TO A SAFE LOCATION. WHEN HOOKED UP TO A CODE READER THE CODE THAT DISPLAYED WAS ... Read more
Incident date: Jan 7, 2015
WE BOUGHT THE CAR DECEMBER 29,2015, THE CAR HAD 102,0215, AND DROVE IT TO THE DOCTOR ON OUR WAY BACK, THE WOULD MAKE A "CLUNKING" SOUND FROM TRANS-AXLES, AND WE NOTICE THAT THE DASH BOARD CAME UP AND IT HAS HARDWARE SCREWS ACROSS THE DASH AS IF TO HOLD IT DOWN. *TR
Incident date: Jan 7, 2015
WE BOUGHT THE CAR DECEMBER 29,2015, THE CAR HAD 102,0215, AND DROVE IT TO THE DOCTOR ON OUR WAY BACK, THE WOULD MAKE A "CLUNKING" SOUND FROM TRANS-AXLES, AND WE NOTICE THAT THE DASH BOARD CAME UP AND IT HAS HARDWARE SCREWS ACROSS THE DASH AS IF TO HOLD IT DOWN. *TR
Incident date: Jan 7, 2015
WE BOUGHT THE CAR DECEMBER 29,2015, THE CAR HAD 102,0215, AND DROVE IT TO THE DOCTOR ON OUR WAY BACK, THE WOULD MAKE A "CLUNKING" SOUND FROM TRANS-AXLES, AND WE NOTICE THAT THE DASH BOARD CAME UP AND IT HAS HARDWARE SCREWS ACROSS THE DASH AS IF TO HOLD IT DOWN. *TR
Incident date: Jan 28, 2015
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT THE DEALER FOR A NON-RELATED ISSUE, THE TECHNICIAN STATED THAT UNKNOWN WIRES WERE BURNED UNDER THE HOOD. IT WAS VISIBLE THAT A FIRE OCCURRED UNDER THE HOOD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Fire
Incident date: Jan 28, 2015
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT THE DEALER FOR A NON-RELATED ISSUE, THE TECHNICIAN STATED THAT UNKNOWN WIRES WERE BURNED UNDER THE HOOD. IT WAS VISIBLE THAT A FIRE OCCURRED UNDER THE HOOD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Fire
Incident date: Jan 14, 2015
TL*THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THE LOW BEAMS HEADLIGHTS FAILED TO FUNCTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 ( EXTERIOR LIGHTING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 116,000.
Incident date: May 6, 2014
TL*THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE OVER 10 MPH. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAIL... Read more
Incident date: May 6, 2014
TL*THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE OVER 10 MPH. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAIL... Read more
Incident date: Jan 28, 2015
TL* THE CONTACT OWNS A 2009 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING AND THE STEERING GEAR HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 39,448.
Incident date: Dec 13, 2014
TL*THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT IMMEDIATELY AFTER BEING REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM), THE ENGINE LOST POWER. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 11... Read more
BUICK
PARK AVENUE
(2002) — ENGINE
Jan 28, 2015
Incident date: Jan 28, 2015
I HAVE BEEN SMELLING OIL BURNING SMELL WHEN I DRIVE MY CAR FOR A WHILE. TODAY I TOOK THE CAR TO MY MECHANIC AND HE TOLD ME IT'S "UPPER INTAKE MANIFOLD/COOLANT LEAK. HE FOUND RECALLS ON PREVIOUS YEARS. HE ADVISED ME TO TALK TO GM. GM DIDN'T FIND ANY RECALL ON MY VIN AND TOLD ME I CAN'T BE COVERED. HOWEVER I FOUND MANY COMPLAINS BY OWNERS OF OTHER MODELS AND YEARS. IT IS POSSIBLE THAT 2002 MODELS W... Read more
Incident date: Jan 28, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/24/15*LJ ... Read more
Incident date: Jan 28, 2015
WHILE STOPPED AT A TRAFFIC LIGHT, THE AFFECTED VEHICLE'S THROTTLE BODY FAILED, CAUSING SEVER SHAKING, REVVING OF THE ENGINE TO APPROXIMATELY 1500 RPM, AND EVENTUALLY CAUSING THE VEHICLE TO DRIVE ITSELF FORWARD WHILE MY FOOT WAS FIRMLY DEPRESSING THE BRAKE. IT PROPELLED, OUT OF MY CONTROL, APPROXIMATELY 3 FEET FORWARD. HAD I NOT PUT THE VEHICLE IMMEDIATELY INTO NEUTRAL WHILE THIS WAS OCCURRING, T... Read more
Incident date: Jan 28, 2015
WHILE STOPPED AT A TRAFFIC LIGHT, THE AFFECTED VEHICLE'S THROTTLE BODY FAILED, CAUSING SEVER SHAKING, REVVING OF THE ENGINE TO APPROXIMATELY 1500 RPM, AND EVENTUALLY CAUSING THE VEHICLE TO DRIVE ITSELF FORWARD WHILE MY FOOT WAS FIRMLY DEPRESSING THE BRAKE. IT PROPELLED, OUT OF MY CONTROL, APPROXIMATELY 3 FEET FORWARD. HAD I NOT PUT THE VEHICLE IMMEDIATELY INTO NEUTRAL WHILE THIS WAS OCCURRING, T... Read more
Incident date: Oct 21, 2013
WE HAVE EXPERIENCED MULTIPLE ELECTRICAL PROBLEMS WITH OUR 2009 BUICK LACROSSE. IT FIRST APPEARED AS A BAD BATTERY WHICH WAS REPLACED. USING THE IN-CAR DIGITAL READOUT, WE BEGAN TO SEE STRANGE VOLTAGE READINGS IN THE CAR. THE VOLTAGE WOULD SOME TIMES READ AS LOW AS 12.6 VOLTS AND THEN WOULD START A STEADY CLIMB UP TO 14.4 VOLTS. IT MIGHT STAY THAT WAY FOR HOURS OR MIGHT SLOWLY DROP TO THE LOW LEV... Read more
Incident date: Oct 21, 2013
WE HAVE EXPERIENCED MULTIPLE ELECTRICAL PROBLEMS WITH OUR 2009 BUICK LACROSSE. IT FIRST APPEARED AS A BAD BATTERY WHICH WAS REPLACED. USING THE IN-CAR DIGITAL READOUT, WE BEGAN TO SEE STRANGE VOLTAGE READINGS IN THE CAR. THE VOLTAGE WOULD SOME TIMES READ AS LOW AS 12.6 VOLTS AND THEN WOULD START A STEADY CLIMB UP TO 14.4 VOLTS. IT MIGHT STAY THAT WAY FOR HOURS OR MIGHT SLOWLY DROP TO THE LOW LEV... Read more