Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Aug 24, 2014
TL* THE CONTACT OWNED A 2005 BUICK LACROSSE. ON AUGUST 24, 2014, WHILE DRIVING APPROXIMATELY 65 MPH, THE POWER STEERING AND BRAKES FAILED. AS A RESULT, THE VEHICLE CRASHED INTO A CONCRETE DIVIDER. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUFFERED BACK, KNEE, AND NECK PAIN THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A WRECKAGE YARD BY A P... Read more
Crash
1 injured
Incident date: May 14, 2015
FOR ABOUT 6 MONTHS MY RADIO HAS BEEN GOING IN AND OUT LIKE IT IS SHORTING OUT OR SOMETHING. AT THE SAME TIME MY PUT SEAT BELT, TURN SIGNAL, CAR OPEN ANYTHING WITH SOUND GOES IN AND OUT OF WORKING WITH THE SOUND. MY RADIO SOMETIMES WORKED SOMETIMES DOESN'T. TODAY WAS BLOW OUT SOUND AND I COULD NOT TURN THE SOUND DOWN OR OFF. IT WAS LIKE POLTERGIST. THANK GOD IT DID NOT HAPPEN WHEN I WAS DRIVING... Read more
BUICK
RENDEZVOUS
(2003) - FUEL/PROPULSION SYSTEM
May 13, 2015
Incident date: May 11, 2015
TL* THE CONTACT OWNS A 2003 BUICK RENDEZVOUS. THE CONTACT STATED THAT FUEL LEAKED FROM THE FUEL TANK AFTER GETTING THE FUEL PUMP REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THE INLET VALVE WAS LEAKING. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,052.
Incident date: May 1, 2006
I HAVE HAD TO REPLACE ALL FOUR POWER WINDOW MOTORS, THE DASH IS COMING APART AND IS RAISED BLOCKING SOME VISIBILITY AND POTENTIALLY AFFECTING THE AIR BAG DEPLOYMENT IN AN ACCIDENT. IN ADDITION, IT SEEMS TO ME THAT BRAKING VIBRATION / PULSATION HAS BEEN A PROBLEM ON ALL FIVE OF MY BUICK LESABRES
Incident date: May 1, 2006
I HAVE HAD TO REPLACE ALL FOUR POWER WINDOW MOTORS, THE DASH IS COMING APART AND IS RAISED BLOCKING SOME VISIBILITY AND POTENTIALLY AFFECTING THE AIR BAG DEPLOYMENT IN AN ACCIDENT. IN ADDITION, IT SEEMS TO ME THAT BRAKING VIBRATION / PULSATION HAS BEEN A PROBLEM ON ALL FIVE OF MY BUICK LESABRES
Incident date: May 1, 2006
I HAVE HAD TO REPLACE ALL FOUR POWER WINDOW MOTORS, THE DASH IS COMING APART AND IS RAISED BLOCKING SOME VISIBILITY AND POTENTIALLY AFFECTING THE AIR BAG DEPLOYMENT IN AN ACCIDENT. IN ADDITION, IT SEEMS TO ME THAT BRAKING VIBRATION / PULSATION HAS BEEN A PROBLEM ON ALL FIVE OF MY BUICK LESABRES
BUICK
RENDEZVOUS
(2003) - SERVICE BRAKES
May 12, 2015
Incident date: Mar 20, 2014
WHEN DRIIVING 2003 RENDEZVOUS WHEN TRYING TO STOP THERE IS A LOUD CRUNCHING SOUND AND THUMPING PULSATING FROM BRAKE AS IF IT IS FORCING IT BACK UP. I HAVE TO STUMP BRAKES ALL THE WAY TO FLOOR TO STOP. MECHANIC CAN NOT TELL WHATS WRONG WITH IT. ALMOST DROVE INTO 4 LANES OF CROSS TRAFFIC. CAR WOULD NOT STOP. HAD BRAKES CHANGED AND IT CONTINUES TO HAPPEN. THIS IS VERY SCARY AND HEART POUNDS. MY... Read more
Incident date: May 10, 2015
PASSENGER DOOR PANEL CAUGHT ON FIRE WHEN THE CARE WASN'T USED FOR OVER 15 HOURS. THE WINDOW AND DOOR LOCKS WEREN'T WORKING ON THAT SIDE AND THE WINDOW WAS UP PRIOR TO THE FIRE. THE FIRE CAUSED THE WINDOW TO DROP DOWN AND A PASSING TOW TRUCK THANKFULLY SAW THE FLAMES.
Fire
Incident date: May 10, 2015
PASSENGER DOOR PANEL CAUGHT ON FIRE WHEN THE CARE WASN'T USED FOR OVER 15 HOURS. THE WINDOW AND DOOR LOCKS WEREN'T WORKING ON THAT SIDE AND THE WINDOW WAS UP PRIOR TO THE FIRE. THE FIRE CAUSED THE WINDOW TO DROP DOWN AND A PASSING TOW TRUCK THANKFULLY SAW THE FLAMES.
Fire
Incident date: May 12, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT HAD THE DEALER PERFORM THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND THE DEALER ONLY REPAIRED THE FILLER FOR THE KEY. THE CONTACT STATED THAT THE VEHICLE STALLED BEFORE AND AFTER THE RECALL REPAIR WAS PERFORMED. THE CONTACT SPOKE WITH THE DEALER WHO STATED THAT THE MANUFACTURER REPLACED THE IGNITION, BUT CHANGED IT T... Read more
Incident date: May 12, 2015
THE AIR BAG INDICATOR LIGHT ON THE DASH KEEPS GOING ON AND OFF, INDICATING THE AIR BAGS ARE OFF, THEN ON. IT DOESN'T MATTER IF SOMEONE IS IN THE PASSENGER SEAT OR NOT. WHEN SOMEONE IS IN THE PASSENGER SEAT, MORE TIMES THAN NOT IT INDICATES THE AIR BAG IS OFF
Incident date: May 12, 2015
THE AIR BAG INDICATOR LIGHT ON THE DASH KEEPS GOING ON AND OFF, INDICATING THE AIR BAGS ARE OFF, THEN ON. IT DOESN'T MATTER IF SOMEONE IS IN THE PASSENGER SEAT OR NOT. WHEN SOMEONE IS IN THE PASSENGER SEAT, MORE TIMES THAN NOT IT INDICATES THE AIR BAG IS OFF
Incident date: May 12, 2015
THE AIR BAG INDICATOR LIGHT ON THE DASH KEEPS GOING ON AND OFF, INDICATING THE AIR BAGS ARE OFF, THEN ON. IT DOESN'T MATTER IF SOMEONE IS IN THE PASSENGER SEAT OR NOT. WHEN SOMEONE IS IN THE PASSENGER SEAT, MORE TIMES THAN NOT IT INDICATES THE AIR BAG IS OFF
Incident date: May 11, 2015
AFTER HAVING A GM DEALER (ROBERTS-ROBINSON BUICK GMC - EXCELSIOR SPRINGS, MO.) REPAIR THE FACTORY RECALL KEY ISSUE. THE CAR STILL STALLS AT HIWAY SPEEDS. WAS TOLD IT WAS THE "POWERTRAIN CONTROL MODULE", FINALLY, AFTER 3 VISITS TO THE DEALER. I'VE READ HUNDREDS AND HUNDREDS OF COMPLAINTS ON-LINE WITH OWNERS OF BUICK PRODUCTS SIMILAR OR THE SAME HAVING THE SAME ISSUE. THIS WOULD SEEM TO BE A VERY SE... Read more
Incident date: Apr 10, 2015
I WAS IN THE PASSING LANE ON A FOUR LANE INTERSTATE HIGHWAY DRIVING OVER AN OVERPASS NEAR ROCKPORT, MO. MY SPEED/CRUISE CONTROL WAS SET ON 70 MPH.THERE WERE ONE OR MORE CARS AHEAD OF ME IN THE PASSING LANE AND I WAS PASSING A SEMI-TRUCK IN THE RIGHT LANE. MY VEHICLE STARTED TO SPEED UP, WITHOUT ANY INPUT FROM ME. I TRIED MULTIPLE TIMES UNSUCCESSFULLY TO BRAKE AND COULD NOT SLOW THE VEHICLE DOWN. I... Read more
Crash
2 injured
Incident date: Nov 7, 2014
2006 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO HEAD LAMP DRIVER MODULE RECALL NOTICE. *SMD THE CONSUMER STATED WHILE DRIVING, THE WINDSHIELD WIPERS STARTED OPERATING ON THEIR OWN. THE CONSUMER STOPPED AND INSPECTED THE VEHICLE AND DISCOVERED SMOKE COMING FROM THE FUSE BOX. HE DISCONNECTED THE BATTERY CABLE, BUT SMOKE WAS STILL COMING OUT. HE REMOVED THE COVER FROM THE FUSE BOX AND A PART OF... Read more
Incident date: Nov 7, 2014
2006 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO HEAD LAMP DRIVER MODULE RECALL NOTICE. *SMD THE CONSUMER STATED WHILE DRIVING, THE WINDSHIELD WIPERS STARTED OPERATING ON THEIR OWN. THE CONSUMER STOPPED AND INSPECTED THE VEHICLE AND DISCOVERED SMOKE COMING FROM THE FUSE BOX. HE DISCONNECTED THE BATTERY CABLE, BUT SMOKE WAS STILL COMING OUT. HE REMOVED THE COVER FROM THE FUSE BOX AND A PART OF... Read more
Incident date: Dec 5, 2014
1999 BUICK LESABRE. CONSUMER WRITES IN REGARDS TO DEFECTIVE IGNITION SWITCH- ANTI THEFT WIRING ISSUES. *SMD THE CONSUMER STATED THE IGNITION SWITCH HAD TO BE REPLACED. AN EXAMINATION REVEALED THAT ONE OF THE ANTI-THEFT WIRES WAS BROKEN AND THE SECOND WIRE HAD THE PROTECTIVE INSULATION COATING CRACKED THROUGH TO THE COPPER WIRE. IT APPEARED THAT ROTATION OF THE CYLINDER HAD CHAFED OVER TIME AND ... Read more
Incident date: Mar 19, 2015
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT PASSENGER SIDE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. UPDATED 7/16/15*CN
Incident date: May 6, 2015
I'VE OWNED 5 BUICK LESABRES, AND CONTINUE TO RUN TWO OF THEM (2002 LESABRE WITH ABOUT 180,000 MILES, AND 2004 LESABRE WITH OVER 80,000 MILES VIN: [XXX] FOR THE 2004, AND [XXX] FOR THE 2002). BOTH CURRENTLY OWNED LESABRES HAVE FUEL GAUGE PROBLEMS. MY 2002 SHOWED ERRATIC INACCURATE READINGS, BUT NOW IS FLATLINED AT EMPTY, EVEN IF THE TANK HAS JUST BEEN FILLED. MY 2004 IS SHOWING THE OPPOSITE RE... Read more
Incident date: Apr 1, 2015
WHILE DRIVING UP IN A PARKING LOT ON AN INCLINE STRUCTURE THE VEHICLE WAS IN DRIVE BEGAN ROLLING BACKWARDS AND ALMOST HIT THE CAR BEHIND OUR VEHICLE. WE'VE TRIED IT ON SEVERAL INCLINES AND IT ALWAYS ROLLS BACKWARDS IN DRIVE. WE HAVE CONTACTED SEVERAL BUICK DEALERSHIPS AND WAS TOLD THAT IT WAS JUST A CHARACTERISTIC OF THE VEHICLE.WENT TO ANOTHER DEALERSHIP TO HAVE THEM LOOK AT CAR AND WAS TOLD TH... Read more
Incident date: May 11, 2014
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHILE STOPPED AT A TRAFFIC LIGHT AND ACCELERATING, THERE WAS A THUMPING NOISE THAT CAME FROM THE FRONT OF THE VEHICLE. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE MOTOR MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.
Incident date: Mar 3, 2014
IN 2014 OUR ENCLAVE BEGAN HAVING A POPPING NOISE IN THE AUDIO SYSTEM. ALL SOUNDS, RADIO, DVD, TURN SIGNALS, WARNING CHIMES, STOPPED WORKING. AFTER THE VEHICLE SAT FOR A TIME THE AUDIO WOULD WORK AGAIN. IT HAPPENED SEVERAL TIMES WITH THE LAST TIME OCCURRING MAY 5, 2015. ON MAY 5, 2015 THE AUDIO STARTED MAKING A LOUD, EAR PIERCING POPPING NOISE WHICH ALMOST CAUSED THE DRIVER TO LOSE CONTROL OF THE V... Read more
Incident date: Mar 3, 2014
IN 2014 OUR ENCLAVE BEGAN HAVING A POPPING NOISE IN THE AUDIO SYSTEM. ALL SOUNDS, RADIO, DVD, TURN SIGNALS, WARNING CHIMES, STOPPED WORKING. AFTER THE VEHICLE SAT FOR A TIME THE AUDIO WOULD WORK AGAIN. IT HAPPENED SEVERAL TIMES WITH THE LAST TIME OCCURRING MAY 5, 2015. ON MAY 5, 2015 THE AUDIO STARTED MAKING A LOUD, EAR PIERCING POPPING NOISE WHICH ALMOST CAUSED THE DRIVER TO LOSE CONTROL OF THE V... Read more
BUICK
PARK AVENUE
(1996) - AIR BAGS
May 10, 2015
Incident date: May 10, 2015
SLOWED TO TURN CORNER, PASSENGER AIR BAG DEPLOYED. AIRBAG LIGHT ON. NO CONTACT WITH ANYTHING OUTSIDE THE CAR.
Incident date: Mar 2, 2015
AFTER OWNING MY 2014 BUICK ENCORE FOR ONLY 64 DAYS I WENT TO START THE VEHICLE AND THE CAR WOULD NOT START. I HAD THE CAR JUMPED AND DROVE IT TO THE DEALER WHO TESTED THE BATTERY AND THE BATTERY FAILED, SO THE DEALER INSTALLED A NEW BATTERY. TODAY, WHICH IS MOTHER'S DAY I WENT TO START THE VEHICLE AND THE BATTERY IS COMPLETELY DEAD AND NO LIGHTS OR ANYTHING WOULD LIGHT UP. SO AFTER HAVING A NEW BA... Read more
Incident date: Mar 7, 2014
STEERING)- THE STEERING WHEEL SEEMS TO "STICK" AT SPEEDS FROM 40 MPH AND UPWARDS TO 80 MPH. STEERING SEEMS TO HAVE FLUID, NON-CATCHING MOTION WHILE DRIVING SHORT DISTANCES, HOWEVER, AFTER DRIVING LONG DISTANCES, OR MORE OFTEN THAN USUAL THROUGHOUT THE DAY, THE WHEEL SEEMS TO STICK, AND TAKES MORE EFFORT THAN USUAL TO STEER IN THE INTENDED DIRECTION. VEHICLE STAYS STRAIGHT FOR AWHILE, BUT VEERS O... Read more
Incident date: Mar 7, 2014
STEERING)- THE STEERING WHEEL SEEMS TO "STICK" AT SPEEDS FROM 40 MPH AND UPWARDS TO 80 MPH. STEERING SEEMS TO HAVE FLUID, NON-CATCHING MOTION WHILE DRIVING SHORT DISTANCES, HOWEVER, AFTER DRIVING LONG DISTANCES, OR MORE OFTEN THAN USUAL THROUGHOUT THE DAY, THE WHEEL SEEMS TO STICK, AND TAKES MORE EFFORT THAN USUAL TO STEER IN THE INTENDED DIRECTION. VEHICLE STAYS STRAIGHT FOR AWHILE, BUT VEERS O... Read more
Incident date: Mar 7, 2014
STEERING)- THE STEERING WHEEL SEEMS TO "STICK" AT SPEEDS FROM 40 MPH AND UPWARDS TO 80 MPH. STEERING SEEMS TO HAVE FLUID, NON-CATCHING MOTION WHILE DRIVING SHORT DISTANCES, HOWEVER, AFTER DRIVING LONG DISTANCES, OR MORE OFTEN THAN USUAL THROUGHOUT THE DAY, THE WHEEL SEEMS TO STICK, AND TAKES MORE EFFORT THAN USUAL TO STEER IN THE INTENDED DIRECTION. VEHICLE STAYS STRAIGHT FOR AWHILE, BUT VEERS O... Read more
Incident date: May 1, 2015
PRESSED BUTTON ON REAR HATCH TO OPEN. THE HATCH ENGAGED AND WENT UP ONLY TO CATCH AND THEN FREEFALL BACK DOWN ON TOP OF MY HEAD LEAVING ME DAZED, DISORIENTED AND IN PAIN. I HESITATE TO THINK WHAT WOULD HAVE HAPPENED IF I HADNT INSTINCTIVELY PUT MY HAND UP TO CATCH IT OR IF HAD BEEN A CHILD THERE INSTEAD OF ME. THE HATCH IS TOTALLY UNUSABLE BECAUSE IT WILL NOT STAY OPEN LONG ENOUGH TO PUT ANYTHI... Read more
Incident date: Nov 25, 2014
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED TAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: May 15, 2012
TL* THE CONTACT OWNS A 2003 BUICK LESABRE. THE CONTACT STATED THAT THE DASH PANEL SEPARATED FROM THE GLOVE COMPARTMENT WHERE THE AIR BAG WAS HOUSED. THE VEHICLE WAS NOT TAKEN TO THE DEALER NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Incident date: May 5, 2015
WAS PASSING OTHER VEHICLES AND THE ENGINE JUST SHUT OFF AND WOULD NOT RESTART LOST STEERING AND DECELERATING AT A HIGH RATE, TRUCKS ALLOWED ME TO GET OFF TO THE SHOULDER AND CAR REMAINED NON STARTING. THIS WAS A RENTAL FROM ENTERPRISE.
Incident date: Apr 23, 2015
WE HAVE HAD 4 TIRE FAILURES WITH OUR CONTINENTAL TIRES. THERE HAVE BEEN 3 BLOWOUTS AND A BULGE IN A SIDEWALL. TWO OF THE BLOWOUTS OCCURRED AT SPEEDS LESS THAN 25MPH OVER SMALL POTHOLES. TIRES HAD 6000 MILES AND 100 MILES ON THEM FOR THE LOW SPEED BLOWOUTS. NO BENT RIMS. ALL DEEMED AS ROAD HAZARD. BULGED TIRE COVERED BY BUICK DEALER. I PAID HALF FOR FIRST BLOWOUT, ALL OF THE FIRST LOW SPEED BLOWOUT... Read more
Incident date: Apr 20, 2015
WHILE DRIVING, USING THE NAVIGATION SYSTEM FOR DIRECTIONS, THE DISPLAY CHANGED FROM DAY MODE TO NIGHT MODE RENDERING IT UNREADABLE. THE TIME OF DAY WAS AT LEAST TWO HOURS AFTER DAWN AND WAS WAS OVERCAST. THE DISPLAY REMAINED DARK FOR NEARLY AN HOUR. THIS ALSO AFFECTED THE BACKUP DISPLAY AS WELL, RENDERING IT USELESS. THE RADIO WAS ALSO USELESS AS STATIONS COULD NOT BE SELECTED.
Incident date: Jan 10, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD REC... Read more
Incident date: Mar 3, 2015
I WAS DRIVING ON THE HIGHWAY AT NIGHT AND THE LOW BEAM LIGHTS WENT OUT. THIS WAS A TERRIFYING EXPERIENCE AS I WAS ON A MAJOR CITY EXPRESSWAY. SHORTLY AFTER THIS INCIDENT THE LOWER BEAM LIGHTS WERE OPERABLE. I AM CONCERNED THAT THIS WILL HAPPEN AGAIN. *TR
Incident date: Feb 21, 2015
I HAD TO REPLACE TWO TIRES BECAUSE OF BUBBLE ON THE OUTSIDE OF THE PERIMETER. *TR
Incident date: Feb 21, 2015
I HAD TO REPLACE TWO TIRES BECAUSE OF BUBBLE ON THE OUTSIDE OF THE PERIMETER. *TR
Incident date: Apr 4, 2015
2013 BUICK VERANO. CONSUMER WRITES IN REGARDS TO AIRBAG AND SEAT BELT MALFUNCTION DURING A REAR END COLLISION. CONSUMER HAS PREVIOUS CORRESPONDENCE WITH ANOTHER VEHICLE IN ARTEMIS. *SMD THE CONSUMER STATED THE SEAT BELT DID NOT LOCK INTO PLACE AND THE AIR BAGS DID NOT DEPLOY. *JB
Crash
2 injured
Incident date: Apr 4, 2015
2013 BUICK VERANO. CONSUMER WRITES IN REGARDS TO AIRBAG AND SEAT BELT MALFUNCTION DURING A REAR END COLLISION. CONSUMER HAS PREVIOUS CORRESPONDENCE WITH ANOTHER VEHICLE IN ARTEMIS. *SMD THE CONSUMER STATED THE SEAT BELT DID NOT LOCK INTO PLACE AND THE AIR BAGS DID NOT DEPLOY. *JB
Crash
2 injured
Incident date: Apr 9, 2015
I WAS GOING EAST ON A ONELANE STREET,WHEN THE OTHER CAR MADE A LEFT HAND TURN IN FRONT OF ME CAUSING THE ACCIDENT,MY AIRBAG DID NOT DEPLOY CAUSING MY SEATBELT TO TIGHTEN AROUND MY LOWER BACK AND CREATING PAIN AND SPRAIN.IF AIRBAG DID DEPLOY I WOULD HAVE SUFFER ALOT LESS. *TR
Crash
2 injured
Incident date: Apr 20, 2015
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE DRIVING AT APPROXIMATELY 35 MPH, THERE WAS A BURNING ODOR AND THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 167,000. UPDATED 7/28/15*CN THE CONSUMER CONTINUED TO GET AN ERROR MESSAGE FROM THE BATTERY CHARGIN... Read more
Fire
Incident date: Apr 29, 2015
TL* THE CONTACT OWNS A 2004 BUICK REGAL. WHILE DRIVING AT 5 MPH, THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE AND ALL THE LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE IGNITION SWITCH AND THE ELECTRICAL HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. TH... Read more
Incident date: May 5, 2015
I HAVE AN 08' ENCLAVE AND I LIVE IN WISCONSIN, TODAY I STARTED MY VEHICLE AND PROCEEDED TO DRIVE AND ABOUT 2-3 MINUTES INTO THE RIDE, THE VEHICLE RAPIDLY BEGAN TO SLOW DOWN AND THE VEHICLE BEGAN TO JERK. THE CHECK ENGINE LIGHT AND THE STABILITY-TRACK LIGHT BOTH CAME ON DURING THE JERKING AND SLOWING DOWN OF MY VEHICLE. THE DIC STROLLS THE FOLLOWING MESSAGE "REDUCE ENGINE POWER AND SERVICE ENGINE."... Read more
Incident date: May 15, 2013
DRIVING ALONG WHEN ALL OF A SUDDEN WARNING CAME ON, AND CAR SLOWED ALMOST TO A STOP, GOT MESSAGE ON DASH THAT TRACTION STABILITY WAS A PROBLEM. PROBLEM WENT AWAY AND SEVERAL MONTHS LATER, CAR SLOWED DOWN ON THE GARDEN STATE PARKWAY, HAD TO LEAVE THE ROAD , THE PROBLEM BECAME MORE OF A PROBLEM AS THE MONTHS WENT BY, TOOK TO THE DEALER HAD TO REPLACE THE SENSOR, IT MAY HAVE BEEN RELATED TO THE... Read more
Incident date: May 15, 2013
DRIVING ALONG WHEN ALL OF A SUDDEN WARNING CAME ON, AND CAR SLOWED ALMOST TO A STOP, GOT MESSAGE ON DASH THAT TRACTION STABILITY WAS A PROBLEM. PROBLEM WENT AWAY AND SEVERAL MONTHS LATER, CAR SLOWED DOWN ON THE GARDEN STATE PARKWAY, HAD TO LEAVE THE ROAD , THE PROBLEM BECAME MORE OF A PROBLEM AS THE MONTHS WENT BY, TOOK TO THE DEALER HAD TO REPLACE THE SENSOR, IT MAY HAVE BEEN RELATED TO THE... Read more
Incident date: May 1, 2015
MULTIPLE INDICATOR LIGHTS ARE COMING ON WHEN NOTHING IS WRONG WITH THE VEHICLE, GRADUAL LOSS OF BATTERY CHARGE. THEN MY VEHICLE WILL NOT START AT ALL. NOTHING WRONG WITH THE STARTER, BATTERY IS STILL GOOD, THE ALTERNATOR IS FINE. MY INDICATOR CONSOLE WILL NOT COME BACK ON WHEN I TRY TO TURN THE CAR BACK ON, CAR WILL NOT START WITHOUT A JUMP, BUT ALL THE LIGHTS INSIDE AND OUTSIDE OF THE VEHICLE ARE... Read more
Incident date: Apr 30, 2015
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT STATED THAT FLUID WAS LEAKING FROM UNDER THE HOOD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE HYDRAULIC FLUID WAS LEAKING FROM THE FRONT MOTOR MOUNT. NO FURTHER INFORMATION WAS AVAILABLE. THE MOTOR MOUNT WAS REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILU... Read more
Incident date: Dec 18, 2014
THE 2008 BUICK ENCLAVE HAVE A MODULE AIR BAG SENSOR IN THE PASSENGER SEAT THAT WHEN A PASSENGER SETS IN THE SEAT THE AIR BAG INTERCATOR LIGHT IN CENTER CONSUL LIGHTS UP LETTING YOU KNOW THAT THE AIR BAG IS ON AND WORKING. MY AIR BAG MODULE SENSOR NEEDS REPLACING. I WAS TOLD FROM DEALERSHIP THAT THE SEAT WOULD HAVE TO BE TAKEN OUT TO REPLACE THIS PART WHICH WILL COST 850.00. PEOPLE JUST DON'T HAVE... Read more