Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Jan 1, 2015
TL* THE CONTACT OWNS A 2006 BUICK RAINIER. WHILE DRIVING AT 45 MPH, THE LOW BEAM HEAD LAMPS FAILED TO FUNCTION INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 14V75500 (EXTERIOR LIGHTING). THE FAILURE MILEAGE WAS 100,000.
BUICK
RENDEZVOUS
(2002) - ELECTRICAL SYSTEM
May 27, 2015
Incident date: Dec 20, 2012
VALET PERSON WAS PARKING MY RENDEZVOUS IN DEC 2012 AND SAID AS HE APPLIED THE BRAKES TO STOP HE NOTICED FLAMES COMING FROM HOOD. 2,000 IN DAMAGES. MY BIGGEST COMPLAINTIS THAT I HAVE HAD TO REPLACE THE HEAD GASKETS TWICE IN THE PAST SIX YEARS. I KEEP BEING TOLD THERE SHOULD HAVE BEEN A RECALL BECAUSE GM HAS BEEN AWARE OF THIS PROBLEM. I CANNOT AFFORD TO PURCHASE A NEW CAR NOW WITH ALL THE ... Read more
Fire
Incident date: May 26, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT FELT THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jun 10, 2009
DASH LIGHTS FADE IN AND OUT WHILE DRIVING. NOTHING SEEMS TO CAUSE IT THEY JUST GO OUT MAKING IT IMPOSSIBLE TO SEE THE SPEED, READ THE ONSTAR DIRECTIONS OR SEE THE MILEAGE. SOMETIMES MILEAGE ONLY WILL SHOW, SOMETIMES MILEAGE ONLY DOES NOT SHOW. BIGGEST PROBLEM IS THAT THE SPEEDOMETER DOES NOT SHOW. THIS IS AN ON GOING PROBLEM. IT IS NOT POSSIBLE TO SAFELY DRIVE THIS CAR AT NIGHT. ON OCCASION ... Read more
Incident date: May 21, 2015
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE AT THE DEALER, THE MECHANIC LOCATED A LEAK IN THE BOOT OF THE POWER STEERING CASE. THE FAILURE CAUSED A STEERING SPEED FAILURE. THE DEALER INDICATED THAT THE MANUFACTURER AUTHORIZED THEM TO REPAIR A CERTAIN AREA IN THE STEERING AT NO COST. THE CONTACT WANTED TO KNOW WHY THE MANUFACTURER WAS NOT MADE RES... Read more
Incident date: Apr 1, 2015
TOP OF DASH (PAD) IS RAISING UP OFF TOP OF DASH?
Incident date: Apr 1, 2015
TOP OF DASH (PAD) IS RAISING UP OFF TOP OF DASH?
Incident date: Apr 1, 2015
TOP OF DASH (PAD) IS RAISING UP OFF TOP OF DASH?
Incident date: Oct 8, 2014
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLAMPS AND DAYTIME RUNNING LIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEADLAMP DRIVER MODULE OVERHEATED AND NEEDED TO BE REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAI... Read more
Incident date: Mar 17, 2014
TL* THE CONTACT OWNS A 2002 BUICK LESABRE. WHILE CHECKING THE WINDOW MOTOR, IT WAS DISCOVERED THAT THE WIRING INSIDE THE DOOR WAS POORLY ASSEMBLED. EVERY TIME IT RAINED, THE WINDOW REGULATORS HAD TO BE REPLACED. THE FAILURE OCCURRED TWICE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. UPDATED 7/21/15*CN UPDATED 9/23/15 *JS
Incident date: Mar 17, 2014
TL* THE CONTACT OWNS A 2002 BUICK LESABRE. WHILE CHECKING THE WINDOW MOTOR, IT WAS DISCOVERED THAT THE WIRING INSIDE THE DOOR WAS POORLY ASSEMBLED. EVERY TIME IT RAINED, THE WINDOW REGULATORS HAD TO BE REPLACED. THE FAILURE OCCURRED TWICE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. UPDATED 7/21/15*CN UPDATED 9/23/15 *JS
Incident date: Mar 17, 2014
TL* THE CONTACT OWNS A 2002 BUICK LESABRE. WHILE CHECKING THE WINDOW MOTOR, IT WAS DISCOVERED THAT THE WIRING INSIDE THE DOOR WAS POORLY ASSEMBLED. EVERY TIME IT RAINED, THE WINDOW REGULATORS HAD TO BE REPLACED. THE FAILURE OCCURRED TWICE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. UPDATED 7/21/15*CN UPDATED 9/23/15 *JS
Incident date: Mar 18, 2015
I HAD TO REPLACE THE HEAD GASKET TWICE. MECHANIC INDICATED THE FIRST TIME THAT THE COOLANT MIGHT BE THE CAUSE FOR THE GASKET DETERIORATION. WHEN REPLACED THE SECOND TIME, THE GASKET WAS (I BELIEVE) A METAL RATHER THAN PLASTIC OR RUBBER AND THE COOLANT WAS GREEN. SO FAR, SO GOOD. BOTH REPLACEMENTS COST $1000+. RECENTLY HAD BRAKES REPLACED AND WAS TOLD THE INTAKE MANIFOLD GASKET NEEDS TO BE RE... Read more
Incident date: Mar 18, 2015
I HAD TO REPLACE THE HEAD GASKET TWICE. MECHANIC INDICATED THE FIRST TIME THAT THE COOLANT MIGHT BE THE CAUSE FOR THE GASKET DETERIORATION. WHEN REPLACED THE SECOND TIME, THE GASKET WAS (I BELIEVE) A METAL RATHER THAN PLASTIC OR RUBBER AND THE COOLANT WAS GREEN. SO FAR, SO GOOD. BOTH REPLACEMENTS COST $1000+. RECENTLY HAD BRAKES REPLACED AND WAS TOLD THE INTAKE MANIFOLD GASKET NEEDS TO BE RE... Read more
Incident date: Apr 13, 2012
ENGINE WILL SHUT OFF UPON EXELLERATION AT HIGHWAY SPEEDS BETWEEN 45 - 55MPH. AND BECAME MORE FREQUENT OVER TIME AT LOWER SPEEDS. WAS ABLE TO RESTART VEHICLE AFTER SITTING A COUPLE OF MINUTES FROM THE START OF THE PROBLEM. BUT OVER TIME, IT BECAME MORE FREQUENT AND HARDER TO RESTART WITH EACH INCIDENT. I'VE TAKEN IT TO 1-DEALER AND 2-SHOPS FOR DIAGNOSTIC BUT, THEY COULD FIND NOTHING. I PARKED THE ... Read more
Incident date: May 1, 2015
THE ENTIRE TIME I HAVE OWNED THIS CAR, THERE HAVE BEEN ISSUES WITH THE ABS - ESPECIALLY WHEN THE ROAD IS WET AND DRIVING DOWN HILL. WHEN APPLYING THE BRAKES IN THESE CONDITIONS, THE CAR DOES NOT ALWAYS STOP EVEN WHEN PUSHING THE BRAKE PEDAL TO THE FLOOR. YOU WILL HERE A CLICKING OR GRINDING TYPE OF NOISE. IT'S NOT THE PADS OR ROTORS BECAUSE IT HAPPENS WHEN THEY HAVE BEEN REPLACED. IN THESE COND... Read more
Incident date: May 8, 2015
I WAS DRIVING BACK FROM GEORGIA AT 4:30 AM PITCH DARK AND MY HEADLAMPS CUT OFF. I WAS NEXT TO A SEMI AND ALMOST CRASHED INTO HIM. I HAD TO USE MY BRIGHTS BUT COULD NOT FIGURE OUT HOW TO KEEP THEM ON SO I HAD TO KEEP FLASHING THEM TO SEE. SINCE THEN I'VE HAD TO DRIVE AT NIGHT TONIGHT ON MAY 23, 2015 AT 9 PM AND MY LIGHTS DO NOT COME ON AT ALL NOW. THE ONLY WAY TO GET HOME ONCE AGAIN WAS TO DRIVE WI... Read more
Incident date: Aug 5, 2014
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. A REMEDY HAD YET TO BE DETERMINED FOR THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UP... Read more
BUICK
RENDEZVOUS
(2003) - FUEL/PROPULSION SYSTEM
May 22, 2015
Incident date: May 14, 2015
TL* THE CONTACT OWNS A 2003 BUICK RENDEZVOUS. AFTER THE VEHICLE WAS REFUELED, THE CONTACT DISCOVERED THAT FUEL WAS LEAKING UNDER THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIG... Read more
Incident date: May 21, 2015
INQUIRY AS TO POSSIBLE RECALL FOR AIR BAGS
Incident date: Apr 23, 2012
I AM NOT SURE WHERE TRANSMISSION FALLS IN THE ABOVE LIST. EVER SINCE I PURCHASED THE VEHICLE IT ROLLS BACKWARDS WHEN STOPPED ON A HILL. I HAVE TO USE BOTH FEET TO KEEP IT FROM ROLLING BACK AND HITTING THE CAR BEHIND ME. I WAS TRYING TO BACK UP IN A PARKING SPACE THAT WAS UP HILL AND IT ROLLS FORWARD ALSO. I ASKED THE DEALERSHIP NOT LONG AFTER I DISCOVERED THIS ISSUE AND THEIR RESPONSE WAS... Read more
Incident date: Nov 25, 2014
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING AT A LOW SPEED, THE HEAD LAMPS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE LOW AND HIGH BEAM HEAD LAMP BULBS AND MULTIPLE PARTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO REPAIR THE ... Read more
Incident date: May 9, 2015
THE AIRBAG EXPLODED WHILE I WAS DRIVING THE CAR AND THEN CAUSED THE HORN TO CONTINUOUSLY GO OFF. NOT FIVE MINUTES INTO MY DRIVE IT WENT OFF WHILE I WAS ACCELERATING FROM BEING STOPPED AT A RED LIGHT. I WAS PULLED OVER ON A SIDE STREET WHEN THE HORN STARTED GOING OFF. THE AIR BAG BRUISED AND BURNED MY LEFT ARM, HOWEVER MEDICAL ATTENTION WAS NOT REQUIRED. I HAD A WATER LEAK SOMEWHERE THAT CAUSED WAT... Read more
1 injured
Incident date: May 21, 2015
WHILE DRIVING HOME MY FUEL GAUGE STOPPED WORKING. WHEN I GOT HOME I TURNED THE CAR OFF AND THEN BACK ON AND THE FUEL GAUGE WAS NOW IN THE 6 POSITION ON A CLOCK. NOW I HAVE NO IDEA IF THERE IS ANY FUEL IN THE CAR OR NOT. LUCKILY I RESET THE TRIP METER WITH EVERY FUEL UP SO I KNOW I CAN GO APPROXIMATELY 300 MILES. ALTHOUGH IN THE WINTER WHEN WE HAVE TO IDLE OUR CAR SO THE FUEL MILEAGE GOES DOWN ... Read more
Incident date: May 21, 2015
WHILE DRIVING HOME MY FUEL GAUGE STOPPED WORKING. WHEN I GOT HOME I TURNED THE CAR OFF AND THEN BACK ON AND THE FUEL GAUGE WAS NOW IN THE 6 POSITION ON A CLOCK. NOW I HAVE NO IDEA IF THERE IS ANY FUEL IN THE CAR OR NOT. LUCKILY I RESET THE TRIP METER WITH EVERY FUEL UP SO I KNOW I CAN GO APPROXIMATELY 300 MILES. ALTHOUGH IN THE WINTER WHEN WE HAVE TO IDLE OUR CAR SO THE FUEL MILEAGE GOES DOWN ... Read more
Incident date: May 21, 2015
WHILE DRIVING HOME MY FUEL GAUGE STOPPED WORKING. WHEN I GOT HOME I TURNED THE CAR OFF AND THEN BACK ON AND THE FUEL GAUGE WAS NOW IN THE 6 POSITION ON A CLOCK. NOW I HAVE NO IDEA IF THERE IS ANY FUEL IN THE CAR OR NOT. LUCKILY I RESET THE TRIP METER WITH EVERY FUEL UP SO I KNOW I CAN GO APPROXIMATELY 300 MILES. ALTHOUGH IN THE WINTER WHEN WE HAVE TO IDLE OUR CAR SO THE FUEL MILEAGE GOES DOWN ... Read more
Incident date: Nov 12, 2014
AIR BAG SERVICE LIGHT CAME ON AND WAS TAKEN TO DEALER FOR SERVICE AS I ALREADY HAD A LETTER STATING THIS COULD HAPPEN AND IF SO TAKE IT TO DEALER FOR REPAIR. AFTER BEING CHECK OUT BY DEALER I WAS TOLD THEY COULD FIND THE PROBLEM HOWEVER MY BATTERY CHECK OUT BAD AND THAT COULD BE THE PROBLEM, SO I PAID THEM TO REPLACE BATTERY. AFTER BATTERY WAS REPLACED THE SERVICE LIGHT WENT OUT, UNTIL 1/13/15 WH... Read more
Incident date: May 18, 2015
THE FUEL PUMP RELAY OVERHEATED AND MELTED IN THE FUSE BOX. I HAD TO HAVE THE RELAY AND FUSE BOX REPLACED. THE MECHANIC TOLD ME THAT THE FUSE BOX COULD HAVE STARTED A FIRE. HE TOLD ME TO GOOGLE THE PROBLEM WITH MY CAR BECAUSE HUNDREDS OF OTHER CAR OWNERS HAVE HAD THE SAME PROBLEM. SURE ENOUGH I DID JUST THAT AND I SAW HUNDREDS OF PEOPLE WITH THE SAME COMPLAINT ABOUT THIS MODEL CAR. GM NEEDS TO BE ... Read more
Incident date: May 18, 2015
THE FUEL PUMP RELAY OVERHEATED AND MELTED IN THE FUSE BOX. I HAD TO HAVE THE RELAY AND FUSE BOX REPLACED. THE MECHANIC TOLD ME THAT THE FUSE BOX COULD HAVE STARTED A FIRE. HE TOLD ME TO GOOGLE THE PROBLEM WITH MY CAR BECAUSE HUNDREDS OF OTHER CAR OWNERS HAVE HAD THE SAME PROBLEM. SURE ENOUGH I DID JUST THAT AND I SAW HUNDREDS OF PEOPLE WITH THE SAME COMPLAINT ABOUT THIS MODEL CAR. GM NEEDS TO BE ... Read more
Incident date: Feb 4, 2015
THE DASH BOARD IS MELTING AWAY AN IT HAS LIFTED UP THE PASSENGER SIDE AIR BAD AN I THINK THATS A SAFEY HAZARD CAUSE IF I WAS TO GET INTO A FINDER BENDER OR A BAD CAR WRECK THE PASSENGER AIR WILL NOT COME OUT. AN I HAVE SEEN THIS PROBLEM ON OTHER MAKE AN MODELS JUST LIKE MINES
Incident date: May 4, 2015
PASSENGER SIDE FRONT WINDOW DEVELOPED A STRESS CRACK. THE CRACK BEGINS UNDERS THE COVER FOR THE REARVIEW MIRROR AND EXTENDS UPWARDS ABOUT 1/3 OF THE WAY DOWN WINDOW AND TERMINATES AT THE TOP EDGE OF THE GLASS. THE CRACK HAPPENED WHILE DRIVING AND THERE WERE NO STRIKES TO THE SIDE WINDOW. APPEARS TO BE A FAULTY PIECE OF GLASS. I HAVE SINCE OBSERVED ANOTHER BUICK ENCLAVE WITH THE PASSENGER SIDE FRON... Read more
Incident date: May 4, 2015
PASSENGER SIDE FRONT WINDOW DEVELOPED A STRESS CRACK. THE CRACK BEGINS UNDERS THE COVER FOR THE REARVIEW MIRROR AND EXTENDS UPWARDS ABOUT 1/3 OF THE WAY DOWN WINDOW AND TERMINATES AT THE TOP EDGE OF THE GLASS. THE CRACK HAPPENED WHILE DRIVING AND THERE WERE NO STRIKES TO THE SIDE WINDOW. APPEARS TO BE A FAULTY PIECE OF GLASS. I HAVE SINCE OBSERVED ANOTHER BUICK ENCLAVE WITH THE PASSENGER SIDE FRON... Read more
Incident date: Nov 3, 2014
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEADLAMPS ACTIVATED, THE LAMPS WOULD SUDDENLY MALFUNCTION AND SHUT OFF. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. IN JANUARY OF 2015, THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) WAS RECEIVED. AFTER CONTACTING BOTH THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, T... Read more
BUICK
RENDEZVOUS
(2002) - FUEL/PROPULSION SYSTEM
May 19, 2015
Incident date: Apr 2, 2015
TL* THE CONTACT OWNS A 2002 BUICK RENDEZVOUS. THE CONTACT NOTICED A STRONG FUEL ODOR COMING FROM THE VEHICLE. ALSO, FUEL WOULD LEAK FROM THE VEHICLE WHILE PARKED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THERE WAS A CRACK OR HOLE IN THE FUEL TANK. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 87,800.
Incident date: Apr 15, 2015
WE HAVE HAD OUR 2005 BUICK LACROSSE FOR ABOUT SIX MONTHS NOW AND WANT TO REPORT THIS LIGHTING SAFETY CONCERN. THIS HEADLIGHT INCIDENT WITH OUR BUICK HAS ACTUALLY HAPPENED TO US, THREE TIMES SINCE MID APRIL. THE FIRST TIME IT HAPPENED, WE WERE DRIVING ONE EVENING, SUDDENLY OUR LOW BEAM HEADLIGHTS WENT OFF. THIS WAS VERY FRIGHTENING AS IT WAS A DARK STRETCH OF ROAD, WITH TRAFFIC. I SLOWED AND FOU... Read more
Incident date: Apr 15, 2015
WE HAVE HAD OUR 2005 BUICK LACROSSE FOR ABOUT SIX MONTHS NOW AND WANT TO REPORT THIS LIGHTING SAFETY CONCERN. THIS HEADLIGHT INCIDENT WITH OUR BUICK HAS ACTUALLY HAPPENED TO US, THREE TIMES SINCE MID APRIL. THE FIRST TIME IT HAPPENED, WE WERE DRIVING ONE EVENING, SUDDENLY OUR LOW BEAM HEADLIGHTS WENT OFF. THIS WAS VERY FRIGHTENING AS IT WAS A DARK STRETCH OF ROAD, WITH TRAFFIC. I SLOWED AND FOU... Read more
Incident date: May 16, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED TO OPERATE WHEN ACTIVATED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. ... Read more
Incident date: Mar 24, 2015
WE PURCHASED THIS CAR (AS IS) FOR OUR GRANDSON. ON OUR WAY HOME FROM THE DEALER, AS SOON AS THE TRANSMISSION WARMED UP (4-5 MILES), THE SHIFTING WAS HARD AND JERKING WITH A WHINE COMING FROM THE TRANSMISSION. TOOK THE CAR TO A GARAGE WHICH FOUND THE COMPUTER CODE OF P1811 AND WERE TOLD A COMPLETE REBUILD WOULD BE NECESSARY. WENT ONLINE AND DISCOVERED MANY OTHERS HAD COMPLAINTS OF THE SAME NATUR... Read more
Incident date: Aug 30, 2014
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING AT 55 MPH, THE LOW BEAM HEADLIGHTS AND THE LIGHTS ON THE INSTRUMENT PANEL FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HDM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING... Read more
BUICK
RENDEZVOUS
(2003) - FUEL/PROPULSION SYSTEM
May 17, 2015
Incident date: May 7, 2015
THE FUEL INLET PIPE CONTAINING THE INLET CHECK VALVE IS FRACTURED AND FUEL VAPORS AND FUEL IS LEAKING OUT. GM DATA PREVIOUSLY REVEALED THAT ELEVATED AMBIENT TEMPERATURES, HIGHER CARBON CONTENT IN THE ICV AND VARIATION IN THE MANUFACTURING PROCESS WERE CONTRIBUTING FACTORS FOR CRACKS IN THE ICV. THE CAR WAS LOCATED IN SOUTHERN FLORIDA FOR AN EXTENDED PERIOD OF TIME WHICH HAS CAUSED THE FRACTURE IN ... Read more
Incident date: May 16, 2015
WHILE DRIVING ON THE INTERSTATE AT 9:33PM I NOTICED MY AUTOMATIC HEADLIGHTS HAD SWITCHED OFF, AFTER NOTICING OTHER DRIVERS FLASHING THEIR HEADLIGHTS TO WARN ME, I HAD TO USE MY HIGH BEAMS TO DRIVE.
Incident date: Mar 12, 2015
WE HAVE HAD WITH THE DRAINS FROM THE SUN ROOFS AND NOW WE HAVE WATER UNDER THE FLOOR BOARD AND I AM AFRAID THER MIGHT BE MOLD GROWING WE PULLED UP THE FLOOR BOARD AND FOUND THE WATER WE HAVE HAD THE DRAINS BLEW OUT EVERY MONTHS BUT STILL THERE IS WATER WE HAVE HAD THE RUBBER AROUND THE SUN ROOF LOOKED AT AND THERE IS NOTHING WRONG WITH IT.
BUICK
RENDEZVOUS
(2007) - UNKNOWN OR OTHER
May 17, 2015
Incident date: May 17, 2015
FOR THE THIRD TIME IN ABOUT TWO WEEKS, MY CAR HAD THE "REDUCED ENGINE POWER" LIGHT POP UP AND IT JUST SLOWLY CAME TO A STOP WHILE DRIVING ON THE HIGHWAY. THE SECOND TIME IT HAPPENED I ALSO LOST POWER STEERING. EACH TIME I MANAGED TO PULL OVER TO THE SIDE OF THE ROAD AND I JUMP STARTED THE CAR. ANOTHER REPORTED INCIDENT ON HERE SAID THAT THEY JUST WAITED A FEW MINUTES TO RESTART IT, BUT I HAVE A PO... Read more
Incident date: Apr 28, 2015
ENGINE FAILS TO START. AFTER RESEARCH ONLINE, CHECKED FUEL PUMP RELAY FUSE AND SURE ENOUGH RELAY BLOWN AND HAD MELTED TO FUSE BLOCK AT ONE PIN ON RELAY. REPLACED FUSE AND CAR STARTED AND RAN LIKE NOTHING WAS EVER WRONG. WITHIN A WEEK THE SAME THING HAPPENED ONLY THIS TIME THE CAR WOULD NOT START AFTER REPLACING THE FUEL PUMP RELAY. HAD CAR TOWED TO BUICK DEALER. THEY REPLACED THE COMPLETE FUSE BLO... Read more
Incident date: Apr 1, 2015
VEHICLE ROLLED BACK WHILE ON AN INCLINE (PARKING STRUCTURE). IT WAS IN DRIVE ALMOST HIT THE CAR BEHIND IT. IT HAS DONE THIS ON SEVERAL OCCASIONS SINCE THEN. CALLED BUICK DEALERSHIPS IN AREA WAS TOLD THAT THIS WAS A COMMON CHARACTERISTIC OF THIS VEHICLE. TOOK IT IN TO SERVICE DEPT. AND WAS TOLD THE SAME THING ALSO, TOLD THAT WE SHOULD USE BOTH FEET LIKE A MANUAL TRANSMISSION.
Incident date: May 15, 2015
THE DRIVERS DOOR FAILS TO UNLOCK WITH CAR IN PARK AND IGNITION OFF. AN INTERNET SEARCH INDICATES THIS IS A COMMON ISSUE WITH THIS VEHICLE. THIS ISSUE IS NOT ADDRESSED BY GM.
Incident date: Apr 16, 2015
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE FRONT DRIVER SIDE TURN SIGNAL, BRAKE, AND HAZARD LIGHTING FAILED TO ILLUMINATE SPORADICALLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN WAS UNABLE TO FIND A FAILURE. THE LIGHT BULBS WERE CHANGED, BUT THE FAILURES PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 95,115.
Incident date: Apr 16, 2015
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE FRONT DRIVER SIDE TURN SIGNAL, BRAKE, AND HAZARD LIGHTING FAILED TO ILLUMINATE SPORADICALLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN WAS UNABLE TO FIND A FAILURE. THE LIGHT BULBS WERE CHANGED, BUT THE FAILURES PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 95,115.
Incident date: Aug 24, 2014
TL* THE CONTACT OWNED A 2005 BUICK LACROSSE. ON AUGUST 24, 2014, WHILE DRIVING APPROXIMATELY 65 MPH, THE POWER STEERING AND BRAKES FAILED. AS A RESULT, THE VEHICLE CRASHED INTO A CONCRETE DIVIDER. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUFFERED BACK, KNEE, AND NECK PAIN THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A WRECKAGE YARD BY A P... Read more
Crash
1 injured
Incident date: Aug 24, 2014
TL* THE CONTACT OWNED A 2005 BUICK LACROSSE. ON AUGUST 24, 2014, WHILE DRIVING APPROXIMATELY 65 MPH, THE POWER STEERING AND BRAKES FAILED. AS A RESULT, THE VEHICLE CRASHED INTO A CONCRETE DIVIDER. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUFFERED BACK, KNEE, AND NECK PAIN THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A WRECKAGE YARD BY A P... Read more
Crash
1 injured