Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,115 complaints for BUICK
Incident date: Apr 2, 2015
I WAS DRIVING ON THE FREEWAY AND THE CAR BEGIN BEGAIN TO FLASH ACROSS THE DASH THAT IT WAS REDUCING ENGINE POWER. THIS NOW HAPPENS EVER SO OFTEN WHEN I'M DRIVING I WAS WONDERING IS THIS A RE-CALL MATTER? *TR
Incident date: Sep 28, 2014
WAS DRIVING AND THE VEHICLE JUST DROPPED SPEED,MOTOR REVVED. THE CAR CONTINUED TO LOSE SPEED, PULLED TO THE SIDE OF THE ROAD HAD TO HAVE IT TOWED IN TO A SHOP. MECHANIC INFORMED ME THE WAVE PLATE WAS BAD AND THAT IT WAS/IS A REALLY COMMON PROBLEM. DEALERSHIP INFORMED ME GM KNOWS ITS BAD BUT NO RECALL. GOT A LETTER IN THE MAIL ON 4/2/2015 SAYING THEY WOULD REIMBURSE ME IF MY MILEAGE WAS L20000 OR L... Read more
Incident date: Apr 1, 2015
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FO... Read more
Incident date: Oct 15, 2014
TL* THE CONTACT OWNS A 2002 BUICK CENTURY. THE CONTACT STATED THAT THE INTERIOR AND EXTERIOR LIGHTING INTERMITTENTLY FAILED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000.
Incident date: Oct 15, 2014
TL* THE CONTACT OWNS A 2002 BUICK CENTURY. THE CONTACT STATED THAT THE INTERIOR AND EXTERIOR LIGHTING INTERMITTENTLY FAILED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000.
BUICK
RENDEZVOUS
(2002) — ELECTRICAL SYSTEM
Apr 1, 2015
Incident date: Jan 15, 2015
TL* THE CONTACT OWNS A 2002 BUICK RENDEZVOUS. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WOULD NOT RESTART UNTIL AFTER APPROXIMATELY EIGHT HOURS. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS NOT DIAGNOSED. THE IGNITION SWITCH WAS REPLACED; HOWEVER, THE ACCESSORIES, WARNING LIGHT... Read more
Incident date: Mar 24, 2014
WHILE DRIVING, I NOTICED MY ENGINE STARTED SPUTTERING AND HAD PROBLEMS ACCELERATING. SOON AFTERWARDS, THE "MALFUNCTION INDICATOR LIGHT" (AKA CHECK ENGINE LIGHT) CAME ON AND STAYED ON. I CONTACTED THE DEALER AND TOOK IT IN FOR REPAIR. IT WAS DIAGNOSED AS "PISTONS MISFIRING". I HAD PISTONS/CYLINDERS REPLACED AT A COST OF SEVERAL HUNDRED DOLLARS. A COUPLE OF MONTHS LATER, THE SAME THING HAPPENED... Read more
Incident date: Mar 24, 2014
WHILE DRIVING, I NOTICED MY ENGINE STARTED SPUTTERING AND HAD PROBLEMS ACCELERATING. SOON AFTERWARDS, THE "MALFUNCTION INDICATOR LIGHT" (AKA CHECK ENGINE LIGHT) CAME ON AND STAYED ON. I CONTACTED THE DEALER AND TOOK IT IN FOR REPAIR. IT WAS DIAGNOSED AS "PISTONS MISFIRING". I HAD PISTONS/CYLINDERS REPLACED AT A COST OF SEVERAL HUNDRED DOLLARS. A COUPLE OF MONTHS LATER, THE SAME THING HAPPENED... Read more
Incident date: Feb 4, 2014
TL* THE CONTACT OWNS A 2014 BUICK REGAL. WHILE ATTEMPTING TO REVERSE, THE BACKUP CAMERA FAILED TO OPERATE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,469. UPDATED 7/7/15*CN THE CONSUMER REQUESTED TO WITHDRAW HIS COMPLAINT. UPDATED 07/14/15*JB
Incident date: Feb 1, 2014
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. AFTER SHUTTING OFF AND EXITING THE VEHICLE, THE CONTACT NOTICED THAT SMOKE WAS EMITTING NEAR THE FRONT PASSENGER SIDE. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE HEAD LAMP DRIVER MODULE WAS SMOKING AND THE RUBBERS WERE MELTING. ON ANOTHER OCCASION, WHEN THE VEHICLE WAS SHUT OFF, THE HEAD LAMPS FAILED TO SHUT OFF WHICH DRAINED THE BATTERY.... Read more
Fire
Incident date: Aug 1, 2014
2007 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO HEADLIGHT MODULE RECALL NOTICE PROBLEMS. *SMD THE CONSUMER WAS INFORMED THERE WAS NO FIX FOR THE PROBLEM. *JB
Incident date: Mar 29, 2015
THE DRIVER'S SIDE REAR DOOR WILL NOT OPEN ALTHOUGH IT IS UNLOCKED. THE INSIDE DOOR HANDLE AND THE OUTSIDE DOOR HANDLE BOTH SEEM TO FUNCTION NORMALLY, BUT NEITHER WILL OPEN THE DOOR. THE DOOR ISN'T STUCK. THE CHILD LOCK IS NOT ENGAGED. I HAVE SEEN FROM ONLINE SOURCES THAT THIS HAS BEEN A PROBLEM FOR THIS VEHICLE FOR A LONG TIME. IT PRESENTS A SERIOUS SAFETY ISSUE. *TR
Incident date: Nov 4, 2014
WE HAVE HAD THE VEHICLE SINCE 10/16/2012 AND RECENTLY NOTICED THE REFLECTION IN A STORE FRONT GLASS THE LEFT HEADLIGHT WILL GO OUT. THIS IS THE ONLY WAY WE NOTICED THE LIGHTS GOING OUT.. WE HAD THE VEHICLE SERVICED LAST WEEK AND MENTIONED IT TO THE SERVICEMAN. HE SAID HE FOUND NOTHING WRONG. I HEARD APPROX 2 WEEKS AGO ON T>V. THAT THE ? - 2009 BUICK LACROSSE HEAD LIGHTS WOULD GO OUT. WOULD THIS I... Read more
Incident date: Feb 3, 2014
ORIGINAL OWNER OF A 2007 BUICK LACROSSE CXL. POWER STEERING PUMP FAILURE AT AROUND 85,000 MILES. POWER STEERING PUMP FAILED BECAUSE OF LEAKING HOSES. PRIMARY REASON FOR LEAK IS DUE TO LINES INCORRECTLY CRIMPED AROUND THE METAL LINE THAT ADHERES TO RUBBER HOSE. LINES CANNOT WITHSTAND PRESSURE AND START LEAKING INTERMITTENTLY UNTIL THEY COMPLETELY FAIL. I HAVE REPLACED POWER STEERING PUMP AND RACK A... Read more
Incident date: Mar 28, 2015
TRAVELING NORTH ON RT 1/GRANITE STREET IN WESTERLY RI AT 4:25PM SATURDAY MARCH 28TH. THE DRIVING LANE BETWEEN CUMBERLAND FARMS AND MCDONALD'S, GIANT POT HOLE POPPED MY TIRE. PULLED INTO THE NAPA PARKING LOT FOR TIRE CHANGE. CALLED WESTERLY POLICE AND THEY RECOMMENDED I CONTACT DOT FOR TIRE SERVICE. *TR
Incident date: Mar 28, 2015
TRAVELING NORTH ON RT 1/GRANITE STREET IN WESTERLY RI AT 4:25PM SATURDAY MARCH 28TH. THE DRIVING LANE BETWEEN CUMBERLAND FARMS AND MCDONALD'S, GIANT POT HOLE POPPED MY TIRE. PULLED INTO THE NAPA PARKING LOT FOR TIRE CHANGE. CALLED WESTERLY POLICE AND THEY RECOMMENDED I CONTACT DOT FOR TIRE SERVICE. *TR
Incident date: Mar 27, 2015
CHECK ENGINE LIGHT CAME ON AND VEHICLE SUDDENLY REDUCED SPEED WHILE DRIVING ON RESIDENTIAL STREET. MESSAGE DISPLAYED ON PANEL, "ENGINE SPEED IS REDUCED." IN A SEPARATE ISSUE, WE WERE ADVISED BY THE DEALERSHIP TO KEEP DRIVING THE VEHICLE EVEN IF THE CHECK ENGINE LIGHT APPEARS TO EMPTY OUT THE FUEL. THE DEALERSHIP BELIEVES THE FUEL IS BAD. THIS MAY BE RELATED TO THE FIRST ISSUE, BUT I AM UNSURE. *T... Read more
Incident date: Mar 27, 2015
CHECK ENGINE LIGHT CAME ON AND VEHICLE SUDDENLY REDUCED SPEED WHILE DRIVING ON RESIDENTIAL STREET. MESSAGE DISPLAYED ON PANEL, "ENGINE SPEED IS REDUCED." IN A SEPARATE ISSUE, WE WERE ADVISED BY THE DEALERSHIP TO KEEP DRIVING THE VEHICLE EVEN IF THE CHECK ENGINE LIGHT APPEARS TO EMPTY OUT THE FUEL. THE DEALERSHIP BELIEVES THE FUEL IS BAD. THIS MAY BE RELATED TO THE FIRST ISSUE, BUT I AM UNSURE. *T... Read more
Incident date: Mar 26, 2015
I WAS DRIVING THE CAR SLOWING DOWN FOR AN INTERSECTION AND THE DRIVER SIDE AIRBAG DEPLOYED WITHOUT WARNING. THE HORN BEGAN TO BLOW AND WHILE LOOKING FOR A SPOT TO SAFELY PULL OVER, THE PASSENGER SIDE AIRBAG DEPLOYED. *TR
Incident date: Mar 21, 2015
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACTS VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE FAILURE RECURRED TWO HOURS AFTER THE RECALL REPAIR. THE FRONT HEAD LAMPS WOULD NO LONGER ILLUMINATE. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,054.
Incident date: Feb 25, 2015
TL* THE CONTACT OWNS A 2005 BUICK RAINER. THE CONTACT STATED THAT THE DRIVER SIDE WINDOW PANEL FAILED TO OPERATE. ALSO, THE CONTACT STATED THAT THERE WAS A BURNING ODOR INSIDE THE VEHICLE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000.
Incident date: Mar 18, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING AT APPROXIMATELY 15 MPH, THE VEHICLE HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME... Read more
Incident date: Sep 14, 2014
YOU COULD SMELL GAS INSIDE AND OUTSIDE THE CAR. I TOOK IT TO MY GARAGE AND THEY WENT ALL OVER IT AND COULD NOT FIND ANY REASON FOR THE SMELL. IT DIDN'T MATTER IF THE GAS TANK WAS FULL OR HALF FULL. WHEN THE WEATHER WAS WARM IT WAS MUCH WORSE. I AM WONDERING IF THERE HAVE BEEN ANY OTHER COMPLAINTS ABOUT THIS PROBLEM. I AM AFRAID THE CAR WILL CATCH ON FILE. *TR
Incident date: Apr 8, 2014
MULTIPLE INSTANCES OF THE TRANSMISSION SLIPPING INTO A "NEUTRAL-TYPE-STATE" WHILE ATTEMPTING TO MERGE ONTO/INTO HIGHWAY SPEEDS. THIS HAS OCCURRED OVER 20 TIMES IN THE LAST 1.5 YEARS. DEALERSHIP TOOK CAR ON MULTIPLE OCCASIONS AND WAS ABLE TO REPLICATE IT 1X. THEIR CORRECTIVE MEASURE WAS TO RE-DOWNLOAD TRANSMISSION SOFTWARE. THIS DID NOT FIX THE ISSUE. THIS IS AN INTERMITTENT PROBLEM THAT POSES A SI... Read more
Incident date: Apr 8, 2014
MULTIPLE INSTANCES OF THE TRANSMISSION SLIPPING INTO A "NEUTRAL-TYPE-STATE" WHILE ATTEMPTING TO MERGE ONTO/INTO HIGHWAY SPEEDS. THIS HAS OCCURRED OVER 20 TIMES IN THE LAST 1.5 YEARS. DEALERSHIP TOOK CAR ON MULTIPLE OCCASIONS AND WAS ABLE TO REPLICATE IT 1X. THEIR CORRECTIVE MEASURE WAS TO RE-DOWNLOAD TRANSMISSION SOFTWARE. THIS DID NOT FIX THE ISSUE. THIS IS AN INTERMITTENT PROBLEM THAT POSES A SI... Read more
Incident date: Oct 15, 2014
I BOUGHT THIS 2011 BUICK REGAL WITH ABOUT 53000 MILES ON IT FROM A PRIVATE SELLER. FROM THE DAY I GOT IT THE STEREO, CLOCK, NAVIGATION HAVE BEEN A PROBLEM. THE CLOCK DOESN'T HOLD THE TIME, STEREO TURNS OFF MY ITSELF OR SOMETIMES MAKES A LOUD POP NOISE AND DOESN'T WORK. THE NAVIGATION IS IN THE STATE OF WASHINGTON, I LIVE IN N.Y. THE DRIVERS HEATED SEAT DOESN'T WORK. THE BUMPER TO BUMPER WARRANTY W... Read more
Incident date: Oct 15, 2014
I BOUGHT THIS 2011 BUICK REGAL WITH ABOUT 53000 MILES ON IT FROM A PRIVATE SELLER. FROM THE DAY I GOT IT THE STEREO, CLOCK, NAVIGATION HAVE BEEN A PROBLEM. THE CLOCK DOESN'T HOLD THE TIME, STEREO TURNS OFF MY ITSELF OR SOMETIMES MAKES A LOUD POP NOISE AND DOESN'T WORK. THE NAVIGATION IS IN THE STATE OF WASHINGTON, I LIVE IN N.Y. THE DRIVERS HEATED SEAT DOESN'T WORK. THE BUMPER TO BUMPER WARRANTY W... Read more
Incident date: Aug 22, 2014
LETTER FROM CONGRESSMAN KIRK ON BEHALF OF CONSTITUENT RE 2012 BUICK LACROSSE CAR REPAIRS. *SMD REPAIR BILL IS ILLEGIBLE. *JB
Incident date: Oct 12, 2014
2006 BUICK LUCERNE. CONSUMER WRITES IN REGARDS TO KEY IGNITION SWITCH ISSUES. *SMD THE CONSUMER STATED WHILE DRIVING, THE IGNITION SWITCH WENT FROM THE RUN POSITION TO THE OFF POSITION, WHICH CAUSED HIM TO CRASH INTO A GUARD RAIL. THE CONSUMER EXPERIENCED THE FAILURE SEVERAL TIMES. *JB
Crash
BUICK
RENDEZVOUS
(2002) — SERVICE BRAKES
Mar 25, 2015
Incident date: Mar 20, 2015
MY 2002 RENDEZVOUS ALMOST HAD A CRASH BECAUSE OF INSTANT BRAKE FAILURE DUE TO A RAPTURE OF THE ORIGINAL BRAKE-LINE. I HAD THE BRAKE LINE REPAIRED IMMEDIATELY AND WAS TOLD ALL MY ORIGINAL BRAKE LINES ARE CORRODED AND NEED TO BE REPLACED. I CONTACTED GM WITH THIS ISSUE , GOT A CASE NUMBER [XXX], AND WAS TOLD BY [XXX]( THE HIGHEST RANKED RESOLUTION OFFICER ) GM DOES NOT CONSIDER THIS A LATENT DEFE... Read more
Incident date: Jan 6, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE HEADLIGHT ON THE PASSENGER SIDE WAS NOT ILLUMINATING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE C... Read more
Incident date: Mar 25, 2015
I WAS DRIVING ON THE FREEWAY THIS MORNING DOING ABOUT 60MPH IN TRAFFIC AND ALL OF A SUDDEN MY CAR LOST POWER. THE DASH OR THE DIC WENT COMPLETELY BLANK, BUT NOT BEFORE ALL OF THE CHIMES, AND THE CAUTION ALERTS APPEARING AND THEN I STARTED TO LOOSE SPEED. FORTUNATELY I WAS ABLE TO PULL OFF TO THE SIDE OF THE FREEWAY. AT THAT POINT I PUT THE CAR IN PARK AFTER A MINUTE I RESTARTED IT AND CONTINUED T... Read more
Incident date: Mar 25, 2015
I WAS DRIVING ON THE FREEWAY THIS MORNING DOING ABOUT 60MPH IN TRAFFIC AND ALL OF A SUDDEN MY CAR LOST POWER. THE DASH OR THE DIC WENT COMPLETELY BLANK, BUT NOT BEFORE ALL OF THE CHIMES, AND THE CAUTION ALERTS APPEARING AND THEN I STARTED TO LOOSE SPEED. FORTUNATELY I WAS ABLE TO PULL OFF TO THE SIDE OF THE FREEWAY. AT THAT POINT I PUT THE CAR IN PARK AFTER A MINUTE I RESTARTED IT AND CONTINUED T... Read more
Incident date: Mar 25, 2015
I WAS DRIVING ON THE FREEWAY THIS MORNING DOING ABOUT 60MPH IN TRAFFIC AND ALL OF A SUDDEN MY CAR LOST POWER. THE DASH OR THE DIC WENT COMPLETELY BLANK, BUT NOT BEFORE ALL OF THE CHIMES, AND THE CAUTION ALERTS APPEARING AND THEN I STARTED TO LOOSE SPEED. FORTUNATELY I WAS ABLE TO PULL OFF TO THE SIDE OF THE FREEWAY. AT THAT POINT I PUT THE CAR IN PARK AFTER A MINUTE I RESTARTED IT AND CONTINUED T... Read more
Incident date: Mar 31, 2009
ALL 4 WINDOWS HAVE FAILED. ONE OF THEM TWICE! MY DASHBOARD IS SEPARATING EXACTLY THE SAME WAY MANY OTHERS HAVE DESCRIBED THEIRS. I INITIALLY HAD MAJOR BATTERY ISSUES (BATTERY IS LOCATED UNDER BACK SEAT ON DRIVER'S SIDE - HOW WEIRD IS THAT?). I WOULD DRIVE MY CAR TO THE STORE, COME OUT, AND IT WOULD NOT START. ONE TIME, I OPENED THE TRUNK TO GET MY JUMPER CABLES AND WHEN I SLAMMED THE TRUNK LID, TH... Read more
Incident date: Mar 31, 2009
ALL 4 WINDOWS HAVE FAILED. ONE OF THEM TWICE! MY DASHBOARD IS SEPARATING EXACTLY THE SAME WAY MANY OTHERS HAVE DESCRIBED THEIRS. I INITIALLY HAD MAJOR BATTERY ISSUES (BATTERY IS LOCATED UNDER BACK SEAT ON DRIVER'S SIDE - HOW WEIRD IS THAT?). I WOULD DRIVE MY CAR TO THE STORE, COME OUT, AND IT WOULD NOT START. ONE TIME, I OPENED THE TRUNK TO GET MY JUMPER CABLES AND WHEN I SLAMMED THE TRUNK LID, TH... Read more
Incident date: Mar 31, 2009
ALL 4 WINDOWS HAVE FAILED. ONE OF THEM TWICE! MY DASHBOARD IS SEPARATING EXACTLY THE SAME WAY MANY OTHERS HAVE DESCRIBED THEIRS. I INITIALLY HAD MAJOR BATTERY ISSUES (BATTERY IS LOCATED UNDER BACK SEAT ON DRIVER'S SIDE - HOW WEIRD IS THAT?). I WOULD DRIVE MY CAR TO THE STORE, COME OUT, AND IT WOULD NOT START. ONE TIME, I OPENED THE TRUNK TO GET MY JUMPER CABLES AND WHEN I SLAMMED THE TRUNK LID, TH... Read more
Incident date: Mar 20, 2015
PREMATURE CORROSION CAUSED REAR STRUT TO FALL OFF AND CUT DRIVER'S SIDE REAR TIRE. REPLACED 1 TIRE, REAR STRUTS, REAR SPRINGS AND REAR SWAY BAR LINKS. MECHANIC SAID THIS FAILURE WAS "UNUSUAL." I WAS VERY LUCKY THAT THIS DID NOT CAUSE AN ACCIDENT. THE REPAIRS COST $917.46. THIS EXPENSE WAS COMPLETELY UNEXPECTED. I WASH WINTER SALT OFF OF THE CAR REGULARLY. PARTS, DESIGN, OR BOTH ARE FLAWED. *TR
Incident date: Jan 13, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT EXPERIENCED THE FAILURE LISTED IN THE NOTIFICA... Read more
Incident date: Jan 13, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT EXPERIENCED THE FAILURE LISTED IN THE NOTIFICA... Read more
Incident date: Aug 19, 2014
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE ENTIRE WARNING PANEL ILLUMINATED AND THE ELECTRICAL SYSTEM FAILED. THE VEHICLE WAS THEN PULLED TO THE SIDE OF THE ROAD AND RESTARTED BUT NO LIGHTS ILLUMINATED IN OR OUTSIDE THE VEHICLE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE ... Read more
Incident date: Aug 19, 2014
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE ENTIRE WARNING PANEL ILLUMINATED AND THE ELECTRICAL SYSTEM FAILED. THE VEHICLE WAS THEN PULLED TO THE SIDE OF THE ROAD AND RESTARTED BUT NO LIGHTS ILLUMINATED IN OR OUTSIDE THE VEHICLE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE ... Read more
Incident date: Mar 24, 2015
TL*THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Mar 10, 2010
SQUEAKING BRAKES AND STEERING NOISE. RESUBMITTED FOR REPAIR COULD NOT DUPLICATE AT DEALERSHIP. RESUBMITTED IN 2011 AND 2013, WATER PUMP REPLACED, STEERING GEAR BOX REPLACED, STEERING PUMP REPLACED, THROTTLE BODY CLEANED. ENGINE TIMING OFF AT IDLE, HARSH/RUFF TRANSITION BETWEEN GEAR SHIFTS. REAR HATCH FAILED TO OPERATE. SENSOR REPLACED, THEN ACTUATOR REPLACED, THEN CONTROL BUTTONS REPLACED THE... Read more
Incident date: Mar 10, 2010
SQUEAKING BRAKES AND STEERING NOISE. RESUBMITTED FOR REPAIR COULD NOT DUPLICATE AT DEALERSHIP. RESUBMITTED IN 2011 AND 2013, WATER PUMP REPLACED, STEERING GEAR BOX REPLACED, STEERING PUMP REPLACED, THROTTLE BODY CLEANED. ENGINE TIMING OFF AT IDLE, HARSH/RUFF TRANSITION BETWEEN GEAR SHIFTS. REAR HATCH FAILED TO OPERATE. SENSOR REPLACED, THEN ACTUATOR REPLACED, THEN CONTROL BUTTONS REPLACED THE... Read more
Incident date: Mar 10, 2010
SQUEAKING BRAKES AND STEERING NOISE. RESUBMITTED FOR REPAIR COULD NOT DUPLICATE AT DEALERSHIP. RESUBMITTED IN 2011 AND 2013, WATER PUMP REPLACED, STEERING GEAR BOX REPLACED, STEERING PUMP REPLACED, THROTTLE BODY CLEANED. ENGINE TIMING OFF AT IDLE, HARSH/RUFF TRANSITION BETWEEN GEAR SHIFTS. REAR HATCH FAILED TO OPERATE. SENSOR REPLACED, THEN ACTUATOR REPLACED, THEN CONTROL BUTTONS REPLACED THE... Read more
Incident date: Mar 23, 2015
HEADLIGHTS GO OUT. *TR
Incident date: May 15, 2014
TL*THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT ALSO STATED THAT WHEN VEHICLE WAS IN A PARK POSITION ON AN INCLINE, IT FAILED TO SHIFT GEARS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,8... Read more
Incident date: May 15, 2014
TL*THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT ALSO STATED THAT WHEN VEHICLE WAS IN A PARK POSITION ON AN INCLINE, IT FAILED TO SHIFT GEARS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,8... Read more
Incident date: May 15, 2014
TL*THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED WHENEVER THE ACCELERATOR PEDAL WAS DEPRESSED. ALSO, THE CONTACT STATED THAT WHILE THE VEHICLE IN PARK ON AN INCLINE, THE VEHICLE FAILED TO SHIFT GEARS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS... Read more