Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Sep 3, 2014
2006 BUICK LACROSSE. CONSUMER REQUESTS REIMBURSEMENT FOR VEHICLE HEADLIGHTS. *SMD THE LOW BEAM HEAD LIGHT, DIMMER SWITCH AND RELAY MODULE WERE REPLACED. UPDATED 06/25/15*JB
Incident date: Oct 14, 2014
MY CHECK INGINE LIGHT WONT GO OFF AND I WAS TOLD I HAVE MASS AIR FLOW AND NOW WHEN I START IT IT MISFIRES,MY AIR CONDITIONING DOESNT WORK AND THE SPEEDOMETER IS READING CRAZY
Incident date: Feb 15, 2015
TL* THE CONTACT OWNS A 1999 BUICK CENTURY EQUIPPED WITH GOODYEAR DOUGLAS (NA) TIRES, SIZE: 215/70R15/98T XTRAC2 (NA). AFTER INSPECTING THE TIRES, THE CONTACT DISCOVERED THAT THE REAR PASSENGER SIDE TIRE SIDEWALL WAS UNEVEN. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN STATED THAT THE TIRE NEEDED TO BE REPLACED. THE TIRE WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NO... Read more
Incident date: Jun 1, 2015
TL* THE CONTACT OWNS A 2003 BUICK LESABRE. WHILE OPERATING THE VEHICLE, THE AIR BAG SENSOR LIGHT ILLUMINATED INDICATING THAT THE AIR SYSTEM WAS FAULTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 200,000.
Incident date: Dec 4, 2014
IN EARLY DECEMBER 2014, THE LOW-BEAM HEADLIGHTS STOPPED WORKING PERMANENTLY. REPLACING THE HDM MODULE DOES NO RECTIFY THE SITUATION AND THE FUSES AND LAMPS ARE IN GOOD WORKING CONDITION. I HAVE BEEN DRIVING 7 MONTHS WITH HIGH-BEAMS ONLY, WHICH ENDANGERS OTHER DRIVERS AND PUTS ME AT RISK OF HEAD-ON COLLISION. OTHER PEOPLE HAVE INDICATED THEIR CARS HAVE BURNED BECAUSE OF THIS SITUATION. I FIRST NOTI... Read more
Incident date: Apr 1, 2015
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THERE WAS A NOISE COMING FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER TWICE AND THEY WERE UNABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000. UPDATED 8/21/15*CN UPDATED 10/26/2017*CN
Incident date: Jun 20, 2015
TL* THE CONTACT OWNS A 2009 BUICK ENCLAVE. WHILE DRIVING 40 MPH, THE VEHICLE FAILED TO SHIFT INTO FOURTH OR FIFTH GEAR. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,000. MA 10/19/2015 UPDATED 10/26/2017*CN
Incident date: Jun 22, 2015
FUEL PUMP STOPPED WORKING, REPLACED THEN FOUND OUT FUSE BOX UNDER BACK SEAT WAS MELTED AND HAD TO BE REPLACED. COULD HAVE STARTED A FIRE.
Incident date: Jan 15, 2015
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE LOW BEAM HEADLAMPS FAILED TO ILLUMINATE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INSTALLED THE REPLACEMENT PART UNTIL THE PART BECOMES AVAILABLE. THE MANU... Read more
Incident date: May 18, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. UPON STARTING THE VEHICLE, THE AIR BAG WARNING LIGHT WOULD ILLUMINATE INTERMITTENTLY. THE CONTACT ALSO STATED THAT THE HEADLIGHTS AND INSTRUMENT PANEL LIGHTS WOULD FAIL INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. MA 08/13/15
Incident date: May 18, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. UPON STARTING THE VEHICLE, THE AIR BAG WARNING LIGHT WOULD ILLUMINATE INTERMITTENTLY. THE CONTACT ALSO STATED THAT THE HEADLIGHTS AND INSTRUMENT PANEL LIGHTS WOULD FAIL INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. MA 08/13/15
Incident date: May 18, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. UPON STARTING THE VEHICLE, THE AIR BAG WARNING LIGHT WOULD ILLUMINATE INTERMITTENTLY. THE CONTACT ALSO STATED THAT THE HEADLIGHTS AND INSTRUMENT PANEL LIGHTS WOULD FAIL INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. MA 08/13/15
Incident date: Jan 7, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING 25 MPH, THE HEADLIGHTS TURNED OFF INTERMITTENTLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE ... Read more
Incident date: Jun 1, 2010
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. WHILE DRIVING 60 MPH, THE LOW BEAM HEAD LAMPS FAILED TO FUNCTION. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAG... Read more
Incident date: Jun 19, 2015
I PURCHASE A BUICK VERANO 2014 IN AUGUST 2014 AND SINCE DATE OF MY PURCHASED I HAVE HAD THE CONTINUE ONGOING ISSUE WITH THE AUTO AND NO SOLUTION DUE TO THE DEALER IS UNABLE TO PEN POINT THE ISSUES . EVERY 2-3 MONTHS THE BATTERY IS DEAD IN THE AUTO , IN 2014 I USED ALL OF MY TRIPLE A HAVING THE AUTO TOWED INTO THE SHOP AND NOW I AM USING TOWING SERVICE ATTACHED TO MY WARRANTY SERVICE .ON JUNE 19 ,... Read more
Incident date: Nov 24, 2014
THE "SWAYBAR" FOR STEERING BROKE. I BROUGHT IT TO MY MECHANIC AND HE SAYS HE HAS SEEN THIS ISSUE WITH BUICK CENTURYS BEFORE. IT COST APPROXIMATELY $825.00 TO FIX.
Incident date: Nov 24, 2014
THE "SWAYBAR" FOR STEERING BROKE. I BROUGHT IT TO MY MECHANIC AND HE SAYS HE HAS SEEN THIS ISSUE WITH BUICK CENTURYS BEFORE. IT COST APPROXIMATELY $825.00 TO FIX.
Incident date: Jun 19, 2015
WHEN TURNING THROUGH WATER PUDDLES ON RIGHT SIDE POWER STEERING QUITS WORKING FOR 3-4 SECONDS.
Incident date: Oct 15, 2014
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE THE VEHICLE WAS PARKED, THE HEAD LAMPS FAILED TO ILLUMINATE. THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE REMEDY FOR THE RECALL WAS STILL UNDER DEVELOPMENT. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 65,000.
Incident date: Jun 18, 2015
MY PARKING HEADLIGHTS WILL NOT TURN OFF AND THE TRACTION CONTROL IS GOING HAYWIRE WHENEVER I REVERSE OR TURN TO THE RIGHT
Incident date: Jun 18, 2015
MY PARKING HEADLIGHTS WILL NOT TURN OFF AND THE TRACTION CONTROL IS GOING HAYWIRE WHENEVER I REVERSE OR TURN TO THE RIGHT
Incident date: Mar 11, 2015
SEVERAL TIMES BEGINNING IN APPROXIMATELY MARCH 2015, MY CAR BEGAN TO STALL WHILE AT SIGNAL. ONE TIME THE CAR QUIT WHILE DRIVING. THE IGNITION DOES NOT WORK PROPERLY, SOMETIMES IT WILL TURN THE CAR OVER TO START, OTHER TIMES IT WILL NOT. I DID NOT KNOW ABOUT THE RECALL. I PURCHASED MY BUICK AT A LIEN SALE. I AM WORRIED THE CAR MAY HAVE THE PROBLEM INDICATED IN THE RECALL. I HAD TWO MECHANICS ... Read more
Incident date: Jun 12, 2015
TL* THE CONTACT OWNS A 2002 BUICK REGAL. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE IGNITION SWITCH WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 166,000. UPDATED 09/08/15*LJ UPDATED 10/25/2017*CN
Incident date: Jan 5, 2015
DRIVER POWER SEAT ADJUSTMENT FAILED. APPEARED TO BE A FAILING SWITCH PROBLEM AS WIGGLY THE ADJUSTER THE SEAT WOULD BEGIN TO MOVE BUT SHORTLY THERE AFTER ALL EFFORTS TO ADJUST FORWARD AND BACKWARD FAIL. SEAT STILL ADJUSTS IN ALL OTHER DIRECTIONS.
BUICK
PARK AVENUE
(1997) - EXTERIOR LIGHTING
Jun 18, 2015
Incident date: May 12, 2015
MY PROBLEM IS, THE LEFT BLINKER OF THE FRONT, BACK AND HEADBOARD IS NOT WORKING. BUT IF I PUT ON MY FLASHERS, ALL MY LIGHTS ARE WORKING, INCLUDING THE LEFT BLINKER. I TOOK IT IN AND THEY TOLD ME THAT ITS NOT THE LIGHT BULB, AND ITS NOT THE FUSES FROM BOTH THE FRONT AND THE HEADBOARD FUSES BOXES, AND I'VE BEEN TOLD BY RESEARCH AND THE MECHANIC THAT THIS IS NOT A NEW PROBLEM AND ITS BEEN AN OCCURR... Read more
BUICK
PARK AVENUE
(1997) - ELECTRICAL SYSTEM
Jun 18, 2015
Incident date: May 12, 2015
MY PROBLEM IS, THE LEFT BLINKER OF THE FRONT, BACK AND HEADBOARD IS NOT WORKING. BUT IF I PUT ON MY FLASHERS, ALL MY LIGHTS ARE WORKING, INCLUDING THE LEFT BLINKER. I TOOK IT IN AND THEY TOLD ME THAT ITS NOT THE LIGHT BULB, AND ITS NOT THE FUSES FROM BOTH THE FRONT AND THE HEADBOARD FUSES BOXES, AND I'VE BEEN TOLD BY RESEARCH AND THE MECHANIC THAT THIS IS NOT A NEW PROBLEM AND ITS BEEN AN OCCURR... Read more
Incident date: Jun 1, 2015
6/2/15 VEHICLE WOULD NOT START, FULL POWER AND CRANK BUT WOULD NOT ENGAGE. CAR TOWED TO BUICK DEALER WHERE I PURCHASED CAR. CK ECM CODES - NONE CK IGN AND FUEL SYSTEM - NO FUEL PRESSURE - CK FUEL DELIVER SYSTEM FOUND FUEL PUMP FAILURE. REPLACED FUEL MODULE ASSEMBLY. $624.00. 6/08/15 VEHICLE WOULDN'T START. PULLED RELAY FOR FUEL PUMP AND PUT IT BACK IN AND IT STARTED. I DROVE IT BACK TO THE DEAL... Read more
Incident date: Jun 1, 2015
6/2/15 VEHICLE WOULD NOT START, FULL POWER AND CRANK BUT WOULD NOT ENGAGE. CAR TOWED TO BUICK DEALER WHERE I PURCHASED CAR. CK ECM CODES - NONE CK IGN AND FUEL SYSTEM - NO FUEL PRESSURE - CK FUEL DELIVER SYSTEM FOUND FUEL PUMP FAILURE. REPLACED FUEL MODULE ASSEMBLY. $624.00. 6/08/15 VEHICLE WOULDN'T START. PULLED RELAY FOR FUEL PUMP AND PUT IT BACK IN AND IT STARTED. I DROVE IT BACK TO THE DEAL... Read more
Incident date: Mar 16, 2015
2013 BUICK VERANO, VIN [XXX]. ORIGINALLY PURCHASED IN MINNESOTA. HAVE HAD MULTIPLE PROBLEMS. FIRST, CAR WAS "HARD-SHIFTING" LIKE IT WAS HAVING A REALLY HARD TIME LOCATING THE NEXT GEAR TO SHIFT INTO. THE HARD SHIFT OCCURS BETWEEN 15-25 MPH, AND AGAIN BETWEEN 50-60 MPH. IT IS CAUSING THE CAR TO ACCELERATE AND ACT VERY SLUGGISHLY. HAVE NOT HAD A SINGLE PROBLEM WITH THIS CAR UNTIL A LONG ROAD T... Read more
Incident date: Mar 16, 2015
2013 BUICK VERANO, VIN [XXX]. ORIGINALLY PURCHASED IN MINNESOTA. HAVE HAD MULTIPLE PROBLEMS. FIRST, CAR WAS "HARD-SHIFTING" LIKE IT WAS HAVING A REALLY HARD TIME LOCATING THE NEXT GEAR TO SHIFT INTO. THE HARD SHIFT OCCURS BETWEEN 15-25 MPH, AND AGAIN BETWEEN 50-60 MPH. IT IS CAUSING THE CAR TO ACCELERATE AND ACT VERY SLUGGISHLY. HAVE NOT HAD A SINGLE PROBLEM WITH THIS CAR UNTIL A LONG ROAD T... Read more
Incident date: Jun 10, 2015
I WAS DRIVING DOWN THE HIGHWAY, 78 MPH IN RUSH HOUR AND MY ENGINE DIED/NO POWER, NO BRAKES, NO STEERING. HEAVY TRAFFIC, NO CONTROL. I MADE IT TO SHOULDER, VERY DIFFICULT TO EASE THE VEHICLE OVER. NO WARNING LIGHTS. ENGINE JUST DIED. NO CONTROL. ONCE THE CAR STOPPED AFTER ROLLING AT A HIGH SPEED, I TRIED TO START MY ENGINE. ENGINE STARTED,AND ABLE TO PROCEED. NEXT DAY, SIMILAR INCIDENT HAPP... Read more
Incident date: Jun 10, 2015
I WAS DRIVING DOWN THE HIGHWAY, 78 MPH IN RUSH HOUR AND MY ENGINE DIED/NO POWER, NO BRAKES, NO STEERING. HEAVY TRAFFIC, NO CONTROL. I MADE IT TO SHOULDER, VERY DIFFICULT TO EASE THE VEHICLE OVER. NO WARNING LIGHTS. ENGINE JUST DIED. NO CONTROL. ONCE THE CAR STOPPED AFTER ROLLING AT A HIGH SPEED, I TRIED TO START MY ENGINE. ENGINE STARTED,AND ABLE TO PROCEED. NEXT DAY, SIMILAR INCIDENT HAPP... Read more
Incident date: Jun 10, 2015
I WAS DRIVING DOWN THE HIGHWAY, 78 MPH IN RUSH HOUR AND MY ENGINE DIED/NO POWER, NO BRAKES, NO STEERING. HEAVY TRAFFIC, NO CONTROL. I MADE IT TO SHOULDER, VERY DIFFICULT TO EASE THE VEHICLE OVER. NO WARNING LIGHTS. ENGINE JUST DIED. NO CONTROL. ONCE THE CAR STOPPED AFTER ROLLING AT A HIGH SPEED, I TRIED TO START MY ENGINE. ENGINE STARTED,AND ABLE TO PROCEED. NEXT DAY, SIMILAR INCIDENT HAPP... Read more
Incident date: Jun 2, 2015
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 5 MPH, THE LOW BEAM HEADLIGHTS SUDDENLY SHUT OFF CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND CRASH INTO A DITCH. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14... Read more
Crash
Incident date: Dec 24, 2014
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING AT A LOW SPEED, THE LOW BEAM HEAD LAMPS FAILED TO ILLUMINATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL RE... Read more
Incident date: Jun 15, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 55 MPH, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Incident date: Jun 10, 2015
TL* THE CONTACT OWNS A 2004 BUICK LESABRE. WHILE DRIVING AT 25 MPH, THE ENGINE OVERHEATED. THE CONTACT ALSO STATED THAT THE VEHICLE FUEL GAUGE FLUCTUATED FROM EMPTY TO FULL, BUT NEVER FULLY DISPLAYED THE CORRECT AMOUNT OF FUEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE INTAKE GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACT... Read more
Incident date: Jun 10, 2015
TL* THE CONTACT OWNS A 2004 BUICK LESABRE. WHILE DRIVING AT 25 MPH, THE ENGINE OVERHEATED. THE CONTACT ALSO STATED THAT THE VEHICLE FUEL GAUGE FLUCTUATED FROM EMPTY TO FULL, BUT NEVER FULLY DISPLAYED THE CORRECT AMOUNT OF FUEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE INTAKE GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACT... Read more
Incident date: Jun 10, 2015
TL* THE CONTACT OWNS A 2004 BUICK LESABRE. WHILE DRIVING AT 25 MPH, THE ENGINE OVERHEATED. THE CONTACT ALSO STATED THAT THE VEHICLE FUEL GAUGE FLUCTUATED FROM EMPTY TO FULL, BUT NEVER FULLY DISPLAYED THE CORRECT AMOUNT OF FUEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE INTAKE GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACT... Read more
Incident date: May 28, 2015
SQUEAKING NOISE FROM STEERING WHEN TURNING. DEALER PURCHASED CAR NEW FROM DIAGNOSED AS NEEDING STEERING RACK AND LOOSE MOTOR MOUNT REPLACED FOR APPROX. $1325.00. CAR HAS LOW MILES AND NEVER BEEN IN AN ACCIDENT.
Incident date: May 5, 2015
TL* THE CONTACT OWNED A 2006 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT WAS INJURED AND REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED TO A JUNK YARD. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 06/29/16*LJ UPDATED 007/07/16.*JB
Crash
1 injured
Incident date: Mar 19, 2015
THE CAR HAD NO ELECTRICAL POWER. ANYTHING ELECTRICAL WOULDN'T WORK. WE COULDN'T REMOVE THE IGNITION KEY, PUT WINDOWS OR ANYTHING. THE SECOND TIME I TRIED TO USE THE VEHICLES SELF JUMP START BUT NOTHING WOULD WORK. THERE WAS ABSOLUTELY NO POWER IN THIS CAR AT THIS TIME. MY WIFE SAID AT ON DIFFERENT OCCASIONS SHE DID SMELL A BURNING ODOR. WE ALSO HAD THE DIGITAL SPEEDOMETER STOP WORKING. IT STARTED ... Read more
Incident date: Mar 19, 2015
THE CAR HAD NO ELECTRICAL POWER. ANYTHING ELECTRICAL WOULDN'T WORK. WE COULDN'T REMOVE THE IGNITION KEY, PUT WINDOWS OR ANYTHING. THE SECOND TIME I TRIED TO USE THE VEHICLES SELF JUMP START BUT NOTHING WOULD WORK. THERE WAS ABSOLUTELY NO POWER IN THIS CAR AT THIS TIME. MY WIFE SAID AT ON DIFFERENT OCCASIONS SHE DID SMELL A BURNING ODOR. WE ALSO HAD THE DIGITAL SPEEDOMETER STOP WORKING. IT STARTED ... Read more
Incident date: Mar 19, 2015
THE CAR HAD NO ELECTRICAL POWER. ANYTHING ELECTRICAL WOULDN'T WORK. WE COULDN'T REMOVE THE IGNITION KEY, PUT WINDOWS OR ANYTHING. THE SECOND TIME I TRIED TO USE THE VEHICLES SELF JUMP START BUT NOTHING WOULD WORK. THERE WAS ABSOLUTELY NO POWER IN THIS CAR AT THIS TIME. MY WIFE SAID AT ON DIFFERENT OCCASIONS SHE DID SMELL A BURNING ODOR. WE ALSO HAD THE DIGITAL SPEEDOMETER STOP WORKING. IT STARTED ... Read more
Incident date: Mar 10, 2015
AUTOMATIC TRANSMISSION HAS VERY HARSH SHIFT BETWEEN 1ST AND 2ND GEARS AND ALSO BETWEEN 2ND AND 3RD. SEEMS TO HAPPEN AFTER WARMED UP AND ON HIGHWAY FOR AWHILE.
Incident date: Jun 8, 2015
MY WIFE AND I WERE TRAVELLING SOUTH ON I-95 IN PHILADELPHIA IN OUR 2014 VERANO T W/KEYLESS IGNITION. I WAS DRIVING, AND REACHED UP WITH MY RIGHT HAND TO ADJUST THE CENTER LEFT VENT. AFTER ADJUSTING THE VENT, I NOTICED THAT THE A/C HAD TURNED OFF, AND THAT THE TACHOMETER HAD FALLEN TO ZERO. I THEN REALIZED THAT I MUST HAVE BRUSHED AGAINST THE START/OFF BUTTON (LOCATED NEXT TO THE VENT) AND INADVERT... Read more
Incident date: Jun 8, 2015
MY WIFE AND I WERE TRAVELLING SOUTH ON I-95 IN PHILADELPHIA IN OUR 2014 VERANO T W/KEYLESS IGNITION. I WAS DRIVING, AND REACHED UP WITH MY RIGHT HAND TO ADJUST THE CENTER LEFT VENT. AFTER ADJUSTING THE VENT, I NOTICED THAT THE A/C HAD TURNED OFF, AND THAT THE TACHOMETER HAD FALLEN TO ZERO. I THEN REALIZED THAT I MUST HAVE BRUSHED AGAINST THE START/OFF BUTTON (LOCATED NEXT TO THE VENT) AND INADVERT... Read more
Incident date: Jun 8, 2015
MY WIFE AND I WERE TRAVELLING SOUTH ON I-95 IN PHILADELPHIA IN OUR 2014 VERANO T W/KEYLESS IGNITION. I WAS DRIVING, AND REACHED UP WITH MY RIGHT HAND TO ADJUST THE CENTER LEFT VENT. AFTER ADJUSTING THE VENT, I NOTICED THAT THE A/C HAD TURNED OFF, AND THAT THE TACHOMETER HAD FALLEN TO ZERO. I THEN REALIZED THAT I MUST HAVE BRUSHED AGAINST THE START/OFF BUTTON (LOCATED NEXT TO THE VENT) AND INADVERT... Read more
BUICK
RENDEZVOUS
(2004) - UNKNOWN OR OTHER
Jun 11, 2015
Incident date: Jun 1, 2015
I PARKED MY CAR IN A LOT. 2 HOURS LATER, I WENT TO START IT AND IT WOULDN'T EVEN TURN OVER . SOMEONE GAVE ME A JUMP START AND IT STARTED IMMEDIATELY. A FEW HOURS LATER, SAME THING. NIX MORNING HOWEVER, IT STARTED FINE. BATTERY WAS TESTED AND WORKS NORMAL. REPLACED STARTER AND CYLANOID. SAME PROBLEM AND NOTHING CHANGED. I DECIDED TO CHECK THE FUSES. ALL OF THEM OK. I FOUND THAT IF I REM... Read more
Incident date: Jan 20, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING AT APPROXIMATELY 25 MPH, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE. THE FAILURE RECURRED WHILE DRIVING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V755000 (EXTERIOR LIGHTING) AND 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REA... Read more