Consumer Safety Complaints
Search 2,192,899 safety complaints filed by vehicle owners with NHTSA — including 137,559 crashes, 55,854 fires, and 8,555 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,192,899 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 27,958 complaints for BUICK
Incident date: Mar 7, 2015
ON 3-7-15, UPON LEAVING MCDONALD'S ON 14 MILE RD., IN ROYAL OAK, MI. I APPROACHED THE END OF THE DRIVEWAY, STOPPED, WAITING FOR TRAFFIC TO CLEAR. STARTING TO TURN OUT OF THE DRIVEWAY, I WENT TO ACCELERATE, THE CAR DID START TO GO, BUT SUDDENLY, WITH NO WARNING, THE CAR WOULD NOT ACCELERATE. THIS OCCURRED WHILE I WAS NOW ON THE MAIN ROAD, WITH CARS APPROACHING, NO ACCELERATION. I GLIDED INTO TH... Read more
Incident date: Mar 7, 2015
ON 3-7-15, UPON LEAVING MCDONALD'S ON 14 MILE RD., IN ROYAL OAK, MI. I APPROACHED THE END OF THE DRIVEWAY, STOPPED, WAITING FOR TRAFFIC TO CLEAR. STARTING TO TURN OUT OF THE DRIVEWAY, I WENT TO ACCELERATE, THE CAR DID START TO GO, BUT SUDDENLY, WITH NO WARNING, THE CAR WOULD NOT ACCELERATE. THIS OCCURRED WHILE I WAS NOW ON THE MAIN ROAD, WITH CARS APPROACHING, NO ACCELERATION. I GLIDED INTO TH... Read more
Incident date: Jan 15, 2014
DIFFICULT TO SHIFT MANUAL TRANSMISSION IN COLD WEATHER, ALONG WITH GEAR NOISE. TOOK VEHICLE TO DEALER ON JAN 16, 2015 AND ALL THEY DID WAS GIVE US A COPY OF GM'S CORPORATE BULLETIN 03-07-29-004I: MANUAL TRANSMISSION OPERATING CHARACTERISTICS (DEC 19, 2014). THIS DOCUMENT TOLD US TO SHIFT SLOWLY IN COLD WEATHER, BUT THEN WE CANNOT SHIFT IT AT ALL. TOOK VEHICLE TO ANOTHER DEALER ON FEB 20, 2015. ... Read more
Incident date: Jul 4, 2014
BRAKE PADS RUSTED TO THE ROTORS, AFTER HAND-WASHING THE VEHICLE THE EVENING OF JULY 2ND. NEEDED TO REV THE ENGINE VERY HIGH, IN ORDER TO RELEASE THE BRAKE PADS. THIS HAS OCCURRED SEVERAL TIMES AFTER DRIVING THE VEHICLE IN THE RAIN, AND THEN LETTING IT SIT FOR A DAY OR TWO. ON JAN 16, 2015 WE TOOK THE VEHICLE IN FOR WARRANTY WORK, BUT THE DEALER DID NOT DO ANYTHING. ON FEB 20, 2015 WE TOOK ... Read more
Incident date: Jan 21, 2014
"SERVICE STABILITRAK" LIGHT AND MESSAGE CAME ON WHEN DRIVING VEHICLE IN COLD WEATHER. THIS OCCURRED 3 SEPARATE TIMES IN JAN-FEB 2014. TOOK VEHICLE IN FOR WARRANTY WORK ON JAN 16, 2015, BUT THE DEALER WAS UNABLE TO FIND ANY ISSUES WITH "STABILITRAK." ON FEB 11, 2015, THE "SERVICE STABILITRACK" LIGHT AND MESSAGE CAME ON AGAIN. IT STAYED ON FOR A COUPLE OF HOURS THIS TIME. TOOK VEHICLE TO DIFF... Read more
Incident date: Feb 11, 2014
TL* THE CONTACT OWNS A 2002 BUICK REGAL. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE VEHICLE WAS PERFORMING UP TO STANDARDS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
Incident date: Jan 12, 2015
FROM A STOP START TO ACCELERATE INTO RIGHT TURN RIGHT FRONT WHEEL STARTS TO WOBBLE AND TREMORS IS FELT IN STEERING WHEEL. WOBBLE NOT FELT IN QUICK ACCELERATION ONLY IN GRADUAL ACCELERATION. IT HAS BECOME PROGRESSIVELY WORSE OVER THE LAST 5000 MILES. TOOK IT TO GM DEALER. SAY THEY COULD NOT FEEL PROBLEM. TOOK TECHNICIAN FOR A RIDE AND DUPLICATED PROBLEM SEVERAL TIMES. TECHNICIAN S SAYS HE FEELS TR... Read more
Incident date: Jan 12, 2015
FROM A STOP START TO ACCELERATE INTO RIGHT TURN RIGHT FRONT WHEEL STARTS TO WOBBLE AND TREMORS IS FELT IN STEERING WHEEL. WOBBLE NOT FELT IN QUICK ACCELERATION ONLY IN GRADUAL ACCELERATION. IT HAS BECOME PROGRESSIVELY WORSE OVER THE LAST 5000 MILES. TOOK IT TO GM DEALER. SAY THEY COULD NOT FEEL PROBLEM. TOOK TECHNICIAN FOR A RIDE AND DUPLICATED PROBLEM SEVERAL TIMES. TECHNICIAN S SAYS HE FEELS TR... Read more
Incident date: Jan 12, 2015
FROM A STOP START TO ACCELERATE INTO RIGHT TURN RIGHT FRONT WHEEL STARTS TO WOBBLE AND TREMORS IS FELT IN STEERING WHEEL. WOBBLE NOT FELT IN QUICK ACCELERATION ONLY IN GRADUAL ACCELERATION. IT HAS BECOME PROGRESSIVELY WORSE OVER THE LAST 5000 MILES. TOOK IT TO GM DEALER. SAY THEY COULD NOT FEEL PROBLEM. TOOK TECHNICIAN FOR A RIDE AND DUPLICATED PROBLEM SEVERAL TIMES. TECHNICIAN S SAYS HE FEELS TR... Read more
Incident date: Mar 16, 2015
AT LOW SPEEDS, MY BUICK ENCLAVE MAKES NOISE WHEN TURNING AND HAS FAILED ON TWO OCCASIONS. THERE ARE MANY COMPLAINTS BUT NO RECALL. PEOPLE WILL GET HURT OR KILLED DUE TO STEERING FAILURE. MY CAR IS OUTSIDE OF THE WARRANTY AND I CAN'T AFFORD TO FIX IT. *TR
Incident date: Mar 16, 2015
MY DEALERSHIP IDENTIFIED A SIGNIFICANT PROBLEM WITH THE POWER STEERING GEAR ON MY VEHICLE THAT CONSTITUTED A SIGNIFICANT SAFETY ISSUE. HAD IT NOT BEEN CAUGHT, MY POWER STEERING INEVITABLE WOULD HAVE FAILED WHILE DRIVING AND RESULTED IN A CRASH. I WAS ALSO ADVISED BY THE DEALER AND HAVE LEARNED THROUGH RESEARCH THAT THIS IS A VERY COMMON PROBLEM AFFECTING BUICK ENCLAVES AND OTHER SIMILAR GM SUVS ... Read more
Incident date: Mar 16, 2015
MY DEALERSHIP IDENTIFIED A SIGNIFICANT PROBLEM WITH THE POWER STEERING GEAR ON MY VEHICLE THAT CONSTITUTED A SIGNIFICANT SAFETY ISSUE. HAD IT NOT BEEN CAUGHT, MY POWER STEERING INEVITABLE WOULD HAVE FAILED WHILE DRIVING AND RESULTED IN A CRASH. I WAS ALSO ADVISED BY THE DEALER AND HAVE LEARNED THROUGH RESEARCH THAT THIS IS A VERY COMMON PROBLEM AFFECTING BUICK ENCLAVES AND OTHER SIMILAR GM SUVS ... Read more
Incident date: Feb 14, 2015
HTTP://BUICKFORUMS.COM/FORUMS/THREADS/25659-2006-LUCERNE-REAR-DOOR-LOCK MY BUICK HAS EXPERIENCED THE SAME PROBLEM EXPERIENCED BY OTHERS. THE REAR PASSENGER DOOR STOPS WORKING. APPARENTLY A MECHANISM PROBLEM THAT HAS BEEN AROUND FOR AWHILE. THIS WOULD BE A SAFETY ISSUE FOR PASSENGER'S IN THE REAR SEAT WHO CAN NOT EXIT THE CAR INVOLVED IN AN ACCIDENT. WITH THE VOLUME OF PEOPLE EXPERIENCING THIS... Read more
Incident date: Mar 9, 2015
THE RELAYS IN MY FUSE BOX HAD EXPLODED AND BURNED THE WIRE BUNDLE FROM THE FUSE BOX TO THE ENGINE.. ALL OF THE ELECTRICAL COMPONENTS IN MY VEHICLE STOP WORKING AND THERE WAS EVIDENCE OF A FIRE IN THE FUSE BOX . THE FUSE BOX AND THE WIRE BUNDLE FROM THE FUSE BOX TO THE ENGINE HAD TO BE REPLACED AN\T A COST OF $1700.00, *TR
Fire
Incident date: Nov 20, 2014
2008 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO CUSTOMER REIMBURSEMENT REQUEST FORM FOR IGNITION RECALL. *SMD THE CONSUMER STATED THE HEADLIGHTS WOULD GO OUT WHILE DRIVING. *JB
Incident date: Nov 20, 2014
2008 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO CUSTOMER REIMBURSEMENT REQUEST FORM FOR IGNITION RECALL. *SMD THE CONSUMER STATED THE HEADLIGHTS WOULD GO OUT WHILE DRIVING. *JB
Incident date: Jan 1, 2014
OUR HEADLIGHTS/DAYTIME RUNNING LIGHTS JUST QUIT WORKING AS WE WERE DRIVING. WE WERE ABLE TO SAFELY PULL OVER AND USE THE HIGH BEAMS. THIS HAS BEEN AN ISSUE FOR OVER A YEAR NOW. SOMETIMES THE REGULAR HEADLIGHTS WORK AND SOMETIMES THEY DON'T. ALL OTHER LIGHTS WORK FINE SO WE HAVE BEEN INTERMITTENTLY DRIVING WITH JUST HIGH BEAMS ONLY. WE WERE EXCITED TO FIND OUT THAT THIS ISSUE HAS BEEN RECALLED O... Read more
Incident date: Mar 24, 2013
IT WAS A RAINY DAY AND MY PASSENGER SIDE FLOOR WAS SOAKING WET AND THERE WAS WATER MARKS ON THE ABOVE UPHOLSTERY. IT TOOK DAYS TO GET IT OUT AND THE DEALERSHIP SAYS IT WAS BOUGHT AS IS. I HAVE BEEN RESEARCHING ONLINE AND THERE SHOULD BE A RECALL FOR THIS BECAUSE SEVERAL PEOPLE HAVE COMPLAINTS ON THIS SAME ISSUE. *TR
Incident date: Mar 14, 2015
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE THEFT LOCKS ACTIVATED ON THE VEHICLE, WHICH PREVENTED THE REAR DOORS FROM UNLOCKING WHILE THE VEHICLE WAS IN PARK. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 61,000. ....UPDATED 04/23/15 *BF TH... Read more
Incident date: Mar 14, 2015
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE THEFT LOCKS ACTIVATED ON THE VEHICLE, WHICH PREVENTED THE REAR DOORS FROM UNLOCKING WHILE THE VEHICLE WAS IN PARK. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 61,000. ....UPDATED 04/23/15 *BF TH... Read more
Incident date: Mar 11, 2015
TL* THE CONTACT OWNS A 2013 BUICK ENCORE. THE CONTACT STATED WHILE ACCELERATING FROM A COMPLETE STOP, THERE WAS AN EXCESSIVE REDUCTION IN THE ENGINE POWER AND A WARNING LIGHT ILLUMINATED. THE VEHICLE WAS MANEUVERED CAUTIOUSLY TO THE SIDE OF THE ROAD, WHERE THE ENGINE WAS TURNED OFF. AFTER RESTARTING, THE VEHICLE RESUMED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO DISCOVERED A FAILURE CODE RE... Read more
Incident date: Dec 22, 2014
TL* THE CONTACT OWNS A 2014 BUICK VERANO. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS, THE FORWARD COLLISION SENSOR FAILED TO WORK SPORADICALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER STATED THAT THE VEHICLE WAS WORKING UP TO SPECIFICATIONS. THE FAILURE MILEAGE WAS 3,800. UPDATED 4/15/15*CN
Incident date: Dec 22, 2014
TL* THE CONTACT OWNS A 2014 BUICK VERANO. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS, THE FORWARD COLLISION SENSOR FAILED TO WORK SPORADICALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER STATED THAT THE VEHICLE WAS WORKING UP TO SPECIFICATIONS. THE FAILURE MILEAGE WAS 3,800. UPDATED 4/15/15*CN
Incident date: Jan 20, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE LOW BEAM AND DAYTIME RUNNING LIGHTS FAILED. THE CONTACT MENTIONED THAT NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER WAS CONTACTED AND STATED THAT A REMEDY HAS YET TO BE DETERMINED TO PREVENT THE DEFECT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. AS A ... Read more
BUICK
RENDEZVOUS
(2003) — SERVICE BRAKES
Mar 17, 2015
Incident date: Mar 15, 2015
ON 3/13/2015 MY CAR HAD GONE TO A FIRESTONE LOCATION IN INDIANA DUE TO A CHECK GAUGES LIGHT ON.THEY REPLACED MY ALTERNATOR AND BATTERY. MY VEHICLE WAS ONLY KICKING OUT 300 CCA. I TOOK MY CAR HOME AND PARKED IT. THE FOLLOWING DAY I PUT APPROXIMATELY 350 MILES OF INTERSTATE DRIVING ON MY TRUCK. WHEN ARRIVING HOME, I PARKED MY TRUCK. ON 3/15/15 I TOOK A SHORT 2 MILE DRIVE AND LOST MY BRAKES.I HAVE A ... Read more
Incident date: Mar 2, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE AT NIGHT, THE LOW BEAM HEADLIGHTS WOULD TURN OFF INTERMITTENTLY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) IN JANUARY OF 2015; HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS CONTACTED ON MULTIP... Read more
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT THE PASSENGER SIDE LOW BEAM HEADLIGHT FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RELAYS IN THE FUSE BOX WERE BURNED OUT AND NEEDED TO BE REPLACED. ALSO, THE CONTACT STATED THAT THE BATTERY DRAINED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ON TWO OTHER OCCASIONS. THE C... Read more
Incident date: Jul 28, 2014
I PURCHASED THIS CAR FROM ANOTHER CAR DEALER IN EARLY JULY 2014 WITH 19,000 MILES. I NOTICED THAT THE VEHICLE SEEMED TO BE SLUGGISH ON ACCELERATION. I FIRST THOUGHT IT WAS THE ELECTRONIC PARKING BRAKE NOT RELEASING. AFTER DOING SOME RESEARCH I FOUND ANOTHER CASE WHERE SOME ELSE HAD THEIR CAR IN FOR THE SAME ISSUE. THEY SAID IT WAS THE BRAKE PEDAL BUSHING NOT ALLOWING THE PEDAL TO DISENGAGE THE BRA... Read more
Fire
BUICK
RENDEZVOUS
(2004) — FUEL/PROPULSION SYSTEM
Mar 16, 2015
Incident date: Oct 4, 2014
WHEN LETTING THE CAR WARM UP IN THE MORNING, THE CAR IS OVERCOME WITH A STRONG FUEL SMELL, SO MUCH SO THAT WE HAD TO ROLL DOWN THE WINDOWS WHEN WE ENTERED THE VEHICLE AND WHILE DRIVING TO AIR IT OUT. THIS HAS CONTINUED FAIRLY REGULARLY, AND IS STILL AS STRONG AS BEFORE WHEN IT HAPPENS. I AM EVEN AFRAID OF ANY SPARK BECAUSE THE SMELL IS SO STRONG. *TR
Incident date: Aug 7, 2013
MOTOR WOULD SHUT OFF WHILE GOING DOWN THE ROAD TOOK THE CAR TO CLASSIC DEALER IN MADISON OHIO AND THEY SAID THERE WAS NO RECALL I HAD TO PAY OVER $400 TO GET IT FIXED WAS THERE A RECALL ON THIS PART THEY SAID THEY HAD TO PULL THE STEERING COLUMN. *TR
Incident date: Mar 15, 2015
THE ENGINE KEEPS STALLING AND SHUTTING OFF IN TRAFFIC AFTER LURCHING FORWARD. DEFECTIVE ENGINE BURNED PART OF ENGINE HOOD, AND SEVERED ABS BRAKE LINES BURNED OFF BY HEAT, GM MANUFACTURER DEFECTS. *TR
Incident date: Mar 15, 2015
THE ENGINE KEEPS STALLING AND SHUTTING OFF IN TRAFFIC AFTER LURCHING FORWARD. DEFECTIVE ENGINE BURNED PART OF ENGINE HOOD, AND SEVERED ABS BRAKE LINES BURNED OFF BY HEAT, GM MANUFACTURER DEFECTS. *TR
Incident date: Mar 15, 2015
THE ENGINE KEEPS STALLING AND SHUTTING OFF IN TRAFFIC AFTER LURCHING FORWARD. DEFECTIVE ENGINE BURNED PART OF ENGINE HOOD, AND SEVERED ABS BRAKE LINES BURNED OFF BY HEAT, GM MANUFACTURER DEFECTS. *TR
Incident date: Feb 15, 2015
WHILE DRIVING ON A MAJOR ROAD IN FLORIDA, THE AIRBAG LIGHT CAME ON, THE INSTRUMENT PANEL OF MY 2008 BUICK LACROSSE. THERE WAS A PASSENGER IN THE SEAT AT THE TIME & HAD THEIR SEAT BELT FASTENED. THIS OCCURS EVEN IF NO ONE IS SITTING IN THE PASSENGER SEAT. THE AIRBAG LIGHT WILL GO ON AND OFF INTERMITTENTLY AT ANY SPEED, EVEN WHEN SITTING STILL AT A LIGHT, WHETHER THERE IS A PASSENGER IN THE SEAT OR... Read more
Incident date: Oct 15, 2014
TL* THE CONTACT OWNS A 2003 BUICK LESABRE. THE CONTACT STATED THAT THE DASHBOARD WAS PEELING WHERE THE PASSENGER SIDE AIR BAG WAS LOCATED. THE VEHICLE WAS TAKEN TO A MECHANIC WHERE IT WAS DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 96,000.
Incident date: Nov 6, 2014
LATCHES LOCKS LINKAGES -- STARTING AT 52000 MILES, MY BUICK LUCERNE 2006'S REAR PASSENGER DOOR WOULD NOT OPEN UNDER ANY CIRCUMSTANCES. THE DOOR WILL NOT OPEN FROM THE INSIDE, FROM THE OUTSIDE, AND ALTHOUGH THE KEY FOB VISIBLY ACTUATES THE LATCH, IT DOES NOT ASSIST IN OPENING THE DOOR. NOW AT 53000, THE DRIVER'S SIDE REAR DOOR WILL NOT OPEN. I NOW HAVE NO ACCESS TO HALF OF THE INSIDE OF THE AUTO... Read more
Incident date: Jan 30, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. AFTER THE VEHICLE WAS STARTED, THE HEADLIGHTS FAILED TO OPERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE ... Read more
Incident date: Mar 2, 2015
2006 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO INSTRUMENT PANEL WARNING AIRBAG LIGHT MALFUNCTION. *SMD THE CONSUMER ALSO STATED THE HEADLAMP DRIVER MODULE WAS NOT OPERATING PROPERLY AND NEEDED TO BE REPLACED. THE CONSUMER RECEIVED A RECALL NOTICE AFTER SHE PAID FOR THE REPAIRS. UPDATED 09/23/15. *JB
Incident date: Mar 2, 2015
2006 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO INSTRUMENT PANEL WARNING AIRBAG LIGHT MALFUNCTION. *SMD THE CONSUMER ALSO STATED THE HEADLAMP DRIVER MODULE WAS NOT OPERATING PROPERLY AND NEEDED TO BE REPLACED. THE CONSUMER RECEIVED A RECALL NOTICE AFTER SHE PAID FOR THE REPAIRS. UPDATED 09/23/15. *JB
Incident date: Dec 11, 2014
TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT STATED THAT WHEN IT RAINS, WATER LEAKED INTO THE TRUNK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Incident date: Mar 4, 2015
TL*THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT WHILE MAKING A SHARP LEFT TURN AT 5 MPH, THE CONTACT HEARD A GROANING NOISE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING HOSES NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 06V105000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECA... Read more
Incident date: Mar 5, 2015
TL*THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC, WHO DISCOVERED THAT THE FRONT STABILIZER BAR HAD CRACKED ON EACH END WHERE THE BOLTS WERE LOCATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,890.
Incident date: Feb 18, 2015
ATTEMPTED TO OPEN PASSENGER SIDE REAR DOOR AND IT DID NOT OPEN. ATTEMPTS TO SHAKE THE HANDLE DID NOT WORK AND LOCKING/UNLOCKING DID NOT FREE UP DOOR. PASSENGER HAD TO EXIT THE CAR ON THE OTHER SIDE UNABLE TO EXIT ON PASSENGER SIDE. MULTIPLE COMPLAINTS OF THE SAME FOUND ONLINE WHERE PEOPLE CANNOT EXIT VEHICLE. DOOR LATCH ISSUE IN THIS MODEL ACCORDING TO REPAIR SHOP. *TR
Incident date: Feb 25, 2015
TL* THE CONTACT OWNS A 2012 BUICK VERANO. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT WAS INVOLVED IN A CRASH AND THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE STRUCK A POLE, SPUN AROUND, AND SUSTAINED DAMAGES ON BOTH SIDES. THE VEHICLE WAS DESTROYED. THE CONTACT WAS TAKEN TO THE HOSPITAL AND PLACED IN A COMA FOR THREE DAYS. THE PASSENGER RECEIVED STITCHES. A POLICE REPORT WAS FILED. THE FAILURE M... Read more
Crash
2 injured
Incident date: Sep 9, 2013
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING AT NIGHT, THE HEADLIGHTS TURNED OFF INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000. UPDATED 04/13/15*LJ THE CONSUMER STATED EACH TIME THE LIGHTS WENT OUT, IT WOULD BE FOR A FEW MINUTES BEFORE THEY CAME BACK ON. UPDATED 6/29/2015*JS
Incident date: Sep 16, 2013
I PUT MY CAR IN PARK, 5 MINUTES LATER I GO TO TAKE IT OUT OF PARK AND IT DOES NOT SHIFT. IT HAS HAPPENED 3 TIMES SINCE I GOT THE CAR IN 2013. THE GEAR SHIFT IS GIVING ME A BIG PROBLEM AND OF COURSE ONLY THE FIRST INCIDENT WAS COVERED UNDER MY WARRANTY. *TR
Incident date: Nov 1, 2013
MY LIGHTS GO OUT AND DON'T COME BACK ON. I HAVE TO DRIVE WITH MY HIGH BEAMS AT NIGHT. *TR
Incident date: Nov 1, 2013
MY LIGHTS GO OUT AND DON'T COME BACK ON. I HAVE TO DRIVE WITH MY HIGH BEAMS AT NIGHT. *TR
BUICK
RENDEZVOUS
(2003) — FUEL/PROPULSION SYSTEM
Mar 10, 2015
Incident date: Mar 9, 2015
MY GAS TANK IS LEAKING EXACTLY LIKE IN THE DESCRIPTION OF RECALL # 07V349000 BUT IM NOT SURE IF IT IS COVERED UNDER THE SAME RECALL. I CONTACTED THE DEALER AND THEY ARE BEING UNCOOPERATIVE IN TRYING TO RESOLVE THIS ISSUE IT LEAKS RIGHT WHERE THE FUEL GOES INTO THE GAS TANK FROM THE FILLER TUBE AROUND THE CHECK VALVE ASSEMBLY. *TR