Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Jun 21, 2015
CAR CRANKED BUT WOULD NOT START. DIOGNOSTIC INDICATED FUEL PUMP WAS UNABLE TO GET PRESSURE. RECOMMENDED BY TECHNICIAN TO REPLACE FUEL MODULE. CAR STARTED FOLLOWING INSTALLATION OF FUEL MODULE. FOLLOWING A COMPLIMENTARY WASH CAR WOULD NOT START. TECHNICIAN DETERMINED THAT FUEL PUMP RELAY AND BLOCK HAD BEEN BURNED. BECAUSE I WAS CONCERNED THAT I HAD PAID FOR PARTS AND LABOR THAT WERE NOT NECESSARY, ... Read more
Incident date: Jun 1, 2013
MY 2010 BUICK ENCLAVE HAVE WHAT IS BEING DESCRIBED BY MECHANICS AS A DESIGN DEFECT IN THE HIGH PRESSURE HOSE VALVE FOR THE AIR-CONDITIONER. I FIRST COMPLAINT ABOUT IT TO BUICK BACK IN AUGUST OF 2013 WHEN MY AIR CONDITIONER FAILED TO WORK AT THE TIME MY VEHICLE HAD 24,273 MILES. AFTER COMPLAINING TO THE DEAL HOW WANTED $260.00 OR SO TO CHECK THE PROBLEM I CALLED THE BUICK CUSTOMER SERVICE THEY WERE... Read more
Incident date: Jul 5, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) AND STATED THAT THE PARTS NEEDED WERE UNAVAILABLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR AN INTERIM REPAIR; HOWEVER, THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE CONTACT STATED THAT THE VEHICLE WAS UNA... Read more
Incident date: Jul 6, 2015
I STARTED MY CAR. I BUCKLED MY SEAT BELT THE SEAT BELT WARNING LIGHT LIGHT AND CHIMES STOPPED IN A FEW SECONDS. I THEN UNBUCKLED MY SEAT BELT TO PULL A PIECE OF PAPER FROM MY FRONT POCKET. WHEN I BUCKLED MY SEAT BELT AGAIN, THE SEAT BELT WARNING LIGHT AND CHIMES FAILED TO STOP BLINKING AND CHIMING. IT HAS BEEN A WEEK NOW AND THE PROBLEM STILL EXISTS. WHAT SHOULD I DO? PLEASE ADVISE.
Incident date: Jun 15, 2015
WHILE DRIVING THE BRAKE WILL SUDDENLY GRIP TIRE, AND THE TRACTION CONTROL LIGHT WILL COME ON. THIS HAPPENS ON DRY ROADS. THE CAR WAS TAKEN TO WINNER CHEVROLET WHO THOUGHT THEY FIXED IT, AS SOON AS I LEFT THE DEALER IT DID IT AGAIN. AFTER 7 DAYS OF TRYING TO FIGURE OUT THE PROBLEM I WAS TOLD TO TAKE IT TO A BUICK DEALER. RELIABLE BUICK OF ROSEVILLE HAD THE CAR FOR 9 DAYS, THEY WERE CONSULTING W... Read more
Incident date: Jul 4, 2015
DRIVING DOWN THE ROAD ON A 50MPH ZONE AND A VEHICLE PULLED OUT IN FRONT OF US. OUR CAR T-BONED THE CAR THAT PULLED IN FRONT OF US. EVERYONE HAD THERE SEATBELTS ON BUT THE FRONT AIRBAGS NEVER DEPLOYED. I DONT UNDERSTAND WHY THEY WOULDNT HAVE DEPLOYED WHEN WE HIT THE OTHER CAR AT AT LEAST 40MPH AFTER SLAMMING ON THE BREAKS.
Crash
Incident date: Nov 26, 2014
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/09/15*... Read more
BUICK
RENDEZVOUS
(2002) - FUEL/PROPULSION SYSTEM
Jul 8, 2015
Incident date: May 1, 2015
TL* THE CONTACT OWNS A 2002 BUICK RENDEZVOUS. AFTER REFUELING THE VEHICLE, FUEL FUMES EMITTED INTO THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 07V349000 (FUEL... Read more
BUICK
RENDEZVOUS
(2004) - FUEL/PROPULSION SYSTEM
Jul 8, 2015
Incident date: Jun 27, 2015
TL* THE CONTACT OWNS A 2004 BUICK RENDEZVOUS. AFTER FUELING THE VEHICLE, THE CONTACT SMELLED A STRONG ODOR OF FUEL WITHOUT WARNING. THE FAILURE RECURRED TWICE. A MECHANIC DIAGNOSED THAT THE FUEL LINE WAS RUSTED OUT AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.
Incident date: Jan 15, 2013
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. WHILE DRIVING 31 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE VIOLENTLY JERKED FORWARD WITHOUT WARNING. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE... Read more
Incident date: Dec 18, 2014
DEC. 2014....WIPERS WOULD STOP WITH NO WARNING...WHICH WOULD CAUSE ME NOT TO SEE WERE I WAS DRIVING RAIN OR SNOW, AT THE TIME, NO DEALER WAS ABLE TO HELP DUE TO WORK LOADS.....SO I HAD IT FIX FROM A TECH OTHER THAN A GM TECH..(WHICH SOME GM TECH SHOULD NOT BE) ANYWAY.....IT WAS THE WIPER TRANS WAS CORRODED THAT'S WAS CAUSING THE PROBLEM...THIS IS A VERY UNSAFE PROBLEM TO HAVE,....DUE TO NOT HAVING... Read more
Incident date: Jun 12, 2015
VEHICLE SHUTS DOWN SUDDENLY WHILE IN TRAFFIC. TRACTION LIGHTS APPEAR.
Incident date: Dec 16, 2013
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). WHILE DRIVING 50 MPH, THE EXTERIOR LIGHTING FAILED. THE CONTACT PROCEEDED TO DRIVE HOME USING THE FOG LIGHTS AND HIGH BEAMS. THE FIRST TIME THE CONTACT EXPERIENCED THE FAILURE WAS IN DECEMBER OF 2013. THE VEHICLE WAS REPAIRED BY THE DEALER ON MARCH 18, 2014. THE MANUF... Read more
Incident date: Aug 6, 2014
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jul 3, 2015
AIRBAG SERVICE LIGHT CAME ON....NOW WHEN A PASSENGER SITS IN THE SEAT THE LIGHT SAYS OFF. SO THAT NOW THE PASSENGER WILL NOT HAVE THE AIRBAG INFLIAT IF THERE IS A ACCIDENT...NOT GOOD. THIS SHOULD BE A RECALL.
Incident date: Sep 24, 2014
HEADLIGHTS GO OUT COMPLETELY FOR A FEW SECONDS UNTIL THE BRIGHT/DIM IS SWITCHED AND THEN COME ON. THIS HAS HAPPENED INFREQUENTLY SINCE FALL OF 2014. DOESN'T HAPPEN WHEN AT DEALER SERVICE OR WHEN WE TEST LIGHTS AFTER RETURNING HOME. DEALER SAYS CAN'T BE REPAIRED UNTIL THEY CAN GET THE INCIDENT TO REPEAT. LIGHTS ARE FINE FOR A WHILE & WITHOUT WARNING THE SITUATION OCCURS AGAIN. VERY ALARMING! ... Read more
Incident date: Apr 9, 2015
WHILE RUNNING VEHICLE IGNITION SWITCH WENT OFF AND CAR WAS LEFT WITHOUT POWER STEERING AND NO MOTOR POWER. I HAVE TO MAKE A COMPLETE STOP IN ORDER TO START THE CAR AGAIN. IT ALL HAPPENS AFTER GETTING MY CAR TO GMC CAMPAIGN 14299.
Incident date: Apr 9, 2015
WHILE RUNNING VEHICLE IGNITION SWITCH WENT OFF AND CAR WAS LEFT WITHOUT POWER STEERING AND NO MOTOR POWER. I HAVE TO MAKE A COMPLETE STOP IN ORDER TO START THE CAR AGAIN. IT ALL HAPPENS AFTER GETTING MY CAR TO GMC CAMPAIGN 14299.
Incident date: Jan 2, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 65 MPH, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER AND REPAIRED. THE CONTACT WAS UNCERTAIN OF THE REPAIR PERFORMED ON THE VEHICLE, BUT THE FAILURE RECURRED THREE TIMES. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO PERFORM THE RE... Read more
Incident date: Jan 6, 2015
TL* THE CONTACT OWNS A 2004 BUICK LESABRE. THE CONTACT STATED THAT THE KEY COULD BE REMOVED FROM THE IGNITION AT ALL POSITIONS. WHEN THE KEY WAS REMOVED FROM THE IGNITION, THE ENGINE CONTINUED TO OPERATE. WHEN THE KEY WAS REMOVED FROM THE ACCESSORY POSITION, IT CAUSED THE BATTERY TO FAIL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE... Read more
Incident date: Jan 15, 2015
THE CAR'S AIR BAG LIGHT BY THE SPEEDOMETER HAS BEEN ILLUMINATING INTERMITTENTLY AT VARIOUS SPEEDS WHETHER THERE IS A PASSENGER IN THE PASSENGER SEAT OR NOT. THE PASSENGER SEAT AIR BAG ON/OFF LIGHT NEAR GLOVE COMPARTMENT TURNS TO OFF WHEN THE SPEEDOMETER AIR BAG LIGHT ILLUMINATES. IN JUNE, I TOOK THE CAR INTO AN INDEPENDENT MECHANIC TO GET THE PROBLEM FIXED. UNFORTUNATELY, THE COMPUTER DOESN'T STOR... Read more
Incident date: Jan 15, 2015
THE CAR'S AIR BAG LIGHT BY THE SPEEDOMETER HAS BEEN ILLUMINATING INTERMITTENTLY AT VARIOUS SPEEDS WHETHER THERE IS A PASSENGER IN THE PASSENGER SEAT OR NOT. THE PASSENGER SEAT AIR BAG ON/OFF LIGHT NEAR GLOVE COMPARTMENT TURNS TO OFF WHEN THE SPEEDOMETER AIR BAG LIGHT ILLUMINATES. IN JUNE, I TOOK THE CAR INTO AN INDEPENDENT MECHANIC TO GET THE PROBLEM FIXED. UNFORTUNATELY, THE COMPUTER DOESN'T STOR... Read more
Incident date: Jan 15, 2015
THE CAR'S AIR BAG LIGHT BY THE SPEEDOMETER HAS BEEN ILLUMINATING INTERMITTENTLY AT VARIOUS SPEEDS WHETHER THERE IS A PASSENGER IN THE PASSENGER SEAT OR NOT. THE PASSENGER SEAT AIR BAG ON/OFF LIGHT NEAR GLOVE COMPARTMENT TURNS TO OFF WHEN THE SPEEDOMETER AIR BAG LIGHT ILLUMINATES. IN JUNE, I TOOK THE CAR INTO AN INDEPENDENT MECHANIC TO GET THE PROBLEM FIXED. UNFORTUNATELY, THE COMPUTER DOESN'T STOR... Read more
Incident date: Jun 27, 2015
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE DRIVING AT 65 MPH, THE VEHICLE DECELERATED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
BUICK
PARK AVENUE
(1999) - ENGINE AND ENGINE COOLING
Jul 1, 2015
Incident date: Jul 28, 2003
1999 BUICK PARK AVENUE. CONSUMER WRITES IN REGARDS TO DEFECTIVE PLASTIC MANIFOLDS AND REQUESTS REIMBURSEMENT FOR TWO ENGINE REPAIRS. *SMD THE CONSUMER STATED ON JULY 28, 2003, THE VEHICLE STOPPED RUNNING AND AGAIN ON NOVEMBER 13, 2014. THE CONSUMER STATED BOTH TIMES, THE MANIFOLD HAD TO BE REPLACED. *JB UPDATED 09/09/15*LJ UPDATED 03/7/16.*JB UPDATED 11/01/2017*CN
Incident date: Jun 19, 2015
TRANSMISSION WOULD NOT SHIFT ABOVE GEAR 2. DEALER AGREES THIS IS A WAVE PLATE ISSUE. BOTH OF US INITIALLY THOUGHT THIS WOULD BE COVERED UNDER: #14404: SPECIAL COVERAGE ADJUSTMENT - TRANSMISSION CLUTCH WAVE PLATE - (MAR 3, 2015) BUT MY VIN ISN'T COVERED. NOT SURE WHY, AND I WOULD LIKE TO KNOW WHY. THERE ARE MANY OTHER 2008 ENCLAVE OWNERS COMPLAINING THAT THEIR VINS ARE NOT COVERED EITHER F... Read more
BUICK
RENDEZVOUS
(2003) - FUEL/PROPULSION SYSTEM
Jun 30, 2015
Incident date: Jun 29, 2015
TL* THE CONTACT OWNS A 2003 BUICK RENDEZVOUS. WHILE APPROACHING THE VEHICLE, THE CONTACT SMELLED A STRONG ODOR OF FUEL. THE CONTACT OBSERVED A LARGE PUDDLE OF FUEL UNDER THE REAR DRIVER SIDE OF THE VEHICLE. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.
Incident date: Jun 28, 2015
I HAD TAKEN THE CAR TO BUICK DEALER FOR AN OIL CHANGE. I ASKED THEM TO CHECK IF THEY SAW A POSSIBLE OIL LEAK BECAUSE I SAW A FEW SPOTS IN THE GARAGE. THEY SAID THERE WAS A LEAK FROM A RUBBER BEARING AND THE COST TO FIX THAT WAS 2700. TOOL THE CAR SEARS TO HAVE THEM DOUBLE CHECK. SEARS SAID THERE WAS NOT LEAK. THERE WAS RESIDUAL OIL FROM OIL CHANGE. THIS WAS ON 06/20. CHECKED EVERY DAY AFTER THAT T... Read more
Incident date: Jun 28, 2015
I HAD TAKEN THE CAR TO BUICK DEALER FOR AN OIL CHANGE. I ASKED THEM TO CHECK IF THEY SAW A POSSIBLE OIL LEAK BECAUSE I SAW A FEW SPOTS IN THE GARAGE. THEY SAID THERE WAS A LEAK FROM A RUBBER BEARING AND THE COST TO FIX THAT WAS 2700. TOOL THE CAR SEARS TO HAVE THEM DOUBLE CHECK. SEARS SAID THERE WAS NOT LEAK. THERE WAS RESIDUAL OIL FROM OIL CHANGE. THIS WAS ON 06/20. CHECKED EVERY DAY AFTER THAT T... Read more
Incident date: Apr 6, 2015
I WAS GETTING ON THE ON RAMP FOR THE INTERSTATE AND GRADUALLY ATTEMPTING TO GAINING SPEED TO BUT MY VEHICLE WOULD NOT PICK UP SPEED.I PRESSED THE GAS PEDAL TO THE FLOOR WITH NO PICK UP. THEN ALL OF A SUDDEN MY VEHICLE BEGAN TO PICK UP SPEED. WHEN THE VEHICLE GOT UP TO APPROXIMATELY 60 MPH IT BEGAN TO DO THE SAME THING AGAIN I HAD THE ACCELERATER PEDAL TO THE FLOOR. I COULD HERE THE VEHICLE IDLING ... Read more
Incident date: Apr 6, 2015
I WAS GETTING ON THE ON RAMP FOR THE INTERSTATE AND GRADUALLY ATTEMPTING TO GAINING SPEED TO BUT MY VEHICLE WOULD NOT PICK UP SPEED.I PRESSED THE GAS PEDAL TO THE FLOOR WITH NO PICK UP. THEN ALL OF A SUDDEN MY VEHICLE BEGAN TO PICK UP SPEED. WHEN THE VEHICLE GOT UP TO APPROXIMATELY 60 MPH IT BEGAN TO DO THE SAME THING AGAIN I HAD THE ACCELERATER PEDAL TO THE FLOOR. I COULD HERE THE VEHICLE IDLING ... Read more
Incident date: Apr 6, 2015
I WAS GETTING ON THE ON RAMP FOR THE INTERSTATE AND GRADUALLY ATTEMPTING TO GAINING SPEED TO BUT MY VEHICLE WOULD NOT PICK UP SPEED.I PRESSED THE GAS PEDAL TO THE FLOOR WITH NO PICK UP. THEN ALL OF A SUDDEN MY VEHICLE BEGAN TO PICK UP SPEED. WHEN THE VEHICLE GOT UP TO APPROXIMATELY 60 MPH IT BEGAN TO DO THE SAME THING AGAIN I HAD THE ACCELERATER PEDAL TO THE FLOOR. I COULD HERE THE VEHICLE IDLING ... Read more
Incident date: Nov 6, 2013
I,THE DRIVER, WIFE, MOTHER-IN-LAW WERE STOPPED FOR TRAFFIC WHEN WE WERE REAR-ENDED. MY VEHICLE THEN STRUCK THE VEHICLE AHEAD OF ME, THAT VEHICLE THEN STRUCK THE VEHICLE AHEAD OF IT. THE VEHICLE THAT STRUCK ME WAS THEN REAR- ENDED. MY CAR WAS TOTALED. THE OCCUPANTS IN MY CAR WERE TRANSPORTED TO EMERGENCY ROOM.. I HAD A BROKEN BACK, BROKE RIBS, DAMAGED RIGHT LUNG.
Crash
3 injured
Incident date: Jul 9, 2014
CAR STOPPED FOR NO APPARENT REASON WHILE DRIVING DOWN THE HIGHWAY BUT STARTED UP IMMEDIATELY AND CONTINUED DRIVING HOME. NEXT WEEK STOPPED AGAIN WHILE DRIVING AS I PULLED INTO THE GAS STATION BUT STARTED UP AGAIN AND CONTINUED HOME. NEXT TIME DRIVING NO PROBLEMS THEN STOPPED AGAIN WHILE TURNING INTO THE GROCERY STORE AND AGAIN ON WAY HOME WHILE SLOWING DOWN FOR A CURVE. CAN'T BE TRUSTED. STOPS... Read more
Incident date: Dec 12, 2014
2009 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO VEHICLE HEADLIGHTS MALFUNCTION AND IGNITION RECALL ISSUES. *SMD THE CONSUMER STATED WHILE DRIVING HOME ONE NIGHT, THE HEADLIGHTS WENT OUT. THE CONSUMER WENT TO THE DEALER, WHERE THEY CLAIMED THEY FIXED THE PROBLEM. IN JANUARY 2015, THE CONSUMER RECEIVED A RECALL FOR THE VERY PROBLEM SHE EXPERIENCED. THE LETTER WENT ON TO SAY, IF THE PROBLEM WA... Read more
Incident date: Dec 12, 2014
2009 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO VEHICLE HEADLIGHTS MALFUNCTION AND IGNITION RECALL ISSUES. *SMD THE CONSUMER STATED WHILE DRIVING HOME ONE NIGHT, THE HEADLIGHTS WENT OUT. THE CONSUMER WENT TO THE DEALER, WHERE THEY CLAIMED THEY FIXED THE PROBLEM. IN JANUARY 2015, THE CONSUMER RECEIVED A RECALL FOR THE VERY PROBLEM SHE EXPERIENCED. THE LETTER WENT ON TO SAY, IF THE PROBLEM WA... Read more
BUICK
RENDEZVOUS
(2005) - FUEL/PROPULSION SYSTEM
Jun 29, 2015
Incident date: Jun 28, 2015
TL* THE CONTACT OWNED A 2005 BUICK RENDEZVOUS. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE CAUGHT FIRE NEAR THE REAR PASSENGER SIDE. THE DRIVER WAS ALERTED BY ANOTHER MOTORIST THAT THE VEHICLE WAS ON FIRE. IT WAS DETERMINED THAT THE FIRE WAS DUE TO A FUEL LEAK FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. ... Read more
Fire
Incident date: Jun 27, 2015
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. AFTER THE VEHICLE WAS DRIVEN FOR APPROXIMATELY 100 MILES, THE CONTACT PARKED THE VEHICLE. WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE ENGINE DID NOT START. THE CONTACT NOTICED A BURNING ODOR COMING FROM THE REAR OF THE VEHICLE. THE CONTACT REPLACED THE RELAYS AND THE ENGINE RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WA... Read more
Fire
Incident date: Jun 28, 2015
I TURNED MY CAR ON, AND GOT A LIST OF "SERVICE NOW" INDICATORS,INCLUDING SERVICE AIRBAG. I HAD NO GAUGES, SPEEDOMETER, RADIO. I BROUGHT MY CAR TO THE DEALER 6/29/2015, A REAR SIDE SENSOR HAD GOTTEN WET AND SHORTED OUT A FUSE. THIS IS A KNOWN MANUFACTURING SAFETY DEFECT, BUT SINCE I'M 3000 MILES PAST WARRANTY THEY ARE GOING TO CHARGE ME $1300.00 TO REPAIR.
Incident date: Jun 28, 2015
I TURNED MY CAR ON, AND GOT A LIST OF "SERVICE NOW" INDICATORS,INCLUDING SERVICE AIRBAG. I HAD NO GAUGES, SPEEDOMETER, RADIO. I BROUGHT MY CAR TO THE DEALER 6/29/2015, A REAR SIDE SENSOR HAD GOTTEN WET AND SHORTED OUT A FUSE. THIS IS A KNOWN MANUFACTURING SAFETY DEFECT, BUT SINCE I'M 3000 MILES PAST WARRANTY THEY ARE GOING TO CHARGE ME $1300.00 TO REPAIR.
Incident date: Jun 28, 2015
BOTH (DRIVER AND PASSENGER) FRONTAL AIRBAGS ON MY 1995 BUICK LESABRE DEPLOYED WITHOUT REASON ON JUNE 27TH AND 28TH 2015. ON THE 27TH, THE PASSENGER AIRBAG DEPLOYED WHILE I WAS COMING TO A STOP AT A RED LIGHT. NO ONE WAS IN THE PASSENGER SEAT THOUGH IT SPILLED SODA OVER THE BACK SEAT. ON THE 28TH THE DRIVER AIRBAG DEPLOYED WHILE I WAS DRIVING ON I76, GOING ABOUT 70 MPH. MY RIGHT WRIST WAS IN... Read more
1 injured
BUICK
RENDEZVOUS
(2004) - FUEL/PROPULSION SYSTEM
Jun 29, 2015
Incident date: Jun 12, 2015
FUEL LINES WERE RUSTED, NOTICED AND SMELLED GASOLINE. WAS AFRAID THAT THE CAR COULD CATCH ON FIRE DUE THE FACT THAT THE GAS WAS LEAKING STEADILY. HAD TO CHANGE ALL 3 FUEL LINES FROM THE FUEL FILTER TO THE FIREWALL, WHICH MY BROTHER-IN-LAW WORKED ON IT. HE THEN NOTICED THAT THE BRAKE LINES WERE RUSTY AND REQUESTED THAT I HAVE THEM CHECKED OUT.
Incident date: Jun 3, 2015
ONCE IN A WHILE WHEN DRIVING THIS CAR, THE AIR BAG LIGHT COMES ON . IT STAYS ON FOR A WHILE THAN IT WILL TURN OFF. IT HAS BEEN ALSO COMING ON WHEN YOU START THE CAR AND STAYING ON FOR A WHILE THAN TURNING OFF ALSO . I WAS TOLD WHEN THE LIGHT COMES ON, THE AIR BAGS DON'T WORK .COULD YOU LOOK INTO THIS AND LET ME KNOW ABOUT THIS SITUATION. ......UPDATED 10/05/15*BF ... Read more
Incident date: Feb 18, 2015
TL* THE CONTACT OWNS A 1996 BUICK LESABRE. WHILE DRIVING AT 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED THREE TIMES. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATELY FAILURE MILEAGE WAS 116,000.
Incident date: Jun 1, 2011
I OWN A 1997 BUICK LE SABRE CUSTOM (3.8) THE CAR WILL SHUTDOWN WHEN I AM DRIVING IT.ALSO IT DRAINS THE BATTERY.THE DATE IS THE YEAR THAT I PURCHASED THE CAR.
Incident date: Jun 1, 2011
I OWN A 1997 BUICK LE SABRE CUSTOM (3.8) THE CAR WILL SHUTDOWN WHEN I AM DRIVING IT.ALSO IT DRAINS THE BATTERY.THE DATE IS THE YEAR THAT I PURCHASED THE CAR.
Incident date: Apr 22, 2015
TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE AIR BAG SENSORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE PASSENGER SIDE AIR BAG WOULD NEED TO BE REPLACED. THE V... Read more
Incident date: Jan 1, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING AT 55 MPH, THE LOW BEAM HEADLAMPS SHUT OFF WITHOUT WARNING. WHILE DRIVING AT NIGHT, THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACT... Read more
Incident date: Jun 22, 2015
WITHIN 43 DAYS OF PURCHASING COOPER GRAND TOURING CS5 TIRES FOR MY 1997 BUICK CENTURY, ONE DEVELOPED A LARGE SIDEWALL BULGE. THE RETAILER FORCED ME TO BUY ANOTHER NEW TIRE FOR $72. AND COOPER REFUSED TO PAY FOR IT! I HAVE BEEN DRIVING CARS FOR 40 YEARS AN NEVER HAD A NEW TIRE OR ANY TIRE DEVELOP A SIDEWALL BULGE. I HAD A SPIRITED CONVERSATION WITH A COOPER REP AND SHE GOT VERY RUDE WITH ME. THEY H... Read more
Incident date: Jun 24, 2015
THERE WAS A CLICKING SOUND ON THE RIGHT PASSENGER SIDE FOR ABOUT 30 SECONDS COMING DOWN MY DRIVEWAY AND THEN IT STOPPED. I THOUGHT MAYBE A SMALL TREE BRANCH GOT STUCK IN MY WHEEL WELL, SO I CONTINUED ONTO THE HIGHWAY AND DROVE ABOUT 6 MILES AND STOPPED AT AN ANIMAL SHELTER. WHITE SMOKE STARTED TO COME FROM UNDER THE CAR SO I POPPED THE HOOD AND GOT OUT JUST AS BLACK SMOKE STARTED AND AS WAS GOING ... Read more
Fire