Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
BUICK
RENDEZVOUS
(2004) - ENGINE
Jul 19, 2015
Incident date: Jun 24, 2015
I PURCHASED THIS CAR ON JUNE 23 AND THE NEXT DAY IT WOULDN'T START TOOK IT BACK TO THE DEALERSHIP AND THEY REPLACED THE BATTERY AND THE ALTERNATOR SAID IT WAS FIXED BUT SEVERAL HOURS LATER THE CAR WOULDNT START AGAIN TOOK IT BACK THE NEXT DAY AND THEY SAID IT WAS THE AIR CONDITIONER RUNNING WHILE THE CAR WAS OFF DRAINING THE BATTERY SO THEY TOOK THE FUSE OUT AND SAID THEY WOULD FIX IT THE NEXT DAY... Read more
BUICK
RENDEZVOUS
(2004) - UNKNOWN OR OTHER
Jul 19, 2015
Incident date: Jun 24, 2015
I PURCHASED THIS CAR ON JUNE 23 AND THE NEXT DAY IT WOULDN'T START TOOK IT BACK TO THE DEALERSHIP AND THEY REPLACED THE BATTERY AND THE ALTERNATOR SAID IT WAS FIXED BUT SEVERAL HOURS LATER THE CAR WOULDNT START AGAIN TOOK IT BACK THE NEXT DAY AND THEY SAID IT WAS THE AIR CONDITIONER RUNNING WHILE THE CAR WAS OFF DRAINING THE BATTERY SO THEY TOOK THE FUSE OUT AND SAID THEY WOULD FIX IT THE NEXT DAY... Read more
BUICK
RENDEZVOUS
(2003) - FUEL/PROPULSION SYSTEM
Jul 18, 2015
Incident date: Jun 15, 2015
THERE IS AN OPEN SAFETY RECALL ON THIS MAKE AND MODEL #06230A DUE TO CRACK/LEAK THAT DEVELOPS IN THE FUEL TANK. I PURCHASED THIS VEHICLE IN APRIL 2015 AND IN JUNE IT DEVELOPED A STRONG ODOR OF FUEL VAPORS. MY MECHANIC CONFIRMED THAT THERE IS A CRACK/LEAK IN THE FUEL TANK. I CALLED BUICK FOR ASSISTANCE TO REPLACE THE TANK AND THEY OPENED CASE #71-1490527942. THEY INSTRUCTED ME TO TAKE IT TO THE... Read more
Incident date: Jun 11, 2015
BOUGHT TRADE IN FROM CENTRAL CADILLAC IN CLEVELAND, OHIO. YES, TWO YEAR OLD CAR WITH 6500 MILES? CONTINENTAL TIRE BLEW OUT, REAR PASSENGER SIDE COST $220.00 FOR REPLACEMENT TIRE. HAD PLANNED TO TAKE CAR ON VACATION BUT AFTER ALL LISTED COMPLAINTS I AM EXTREMELY CONCERNED FOR PASSENGER SAFETY WITH THESE TIRES. I AM A RETIRED LAW ENFORCEMENT OFFICER SO PLEASE BEWARE!
Incident date: Jan 1, 2015
CAN'T GET KEY OUT OF IGNITION WHEN TRYING TO TURN OFF ENGINE. WHY WASN'T 2001 BUICK REGAL RECALLED FOR IGNITION PROBLEM. THE KEY GETS STUCK AND I CAN'T TURN OFF ENGINE. I HAVE TO TURN KEY BACK AND FORTH OR PUT CAR IN DRIVE AND INPARK TO GET KEY OUT. THIS HAPPENS 9 OUT OF 10 TIMES I DRIVE CAR. PLEASE DO SOMETHING ABOUT THIS PROBLEM.
Incident date: Jun 9, 2011
I OWN A 2011 BUICK ENCLAVE. THE VEHICLE ROLLS BACKWARDS IN DRIVE ON AN INCLINE WHEN I TAKE MY FOOT OF THE ACCELERATOR AND ROLES FORWARD WHEN ON A DECLINE WHEN IN REVERSE. THE VEHICLE WILL CONTINUE TO ROLL UNTIL I APPLY THE BRAKES. I ACTUALLY HAVE TO WORK THE BRAKE AND ACCELERATOR JUST TO CONTROL THE VEHICLE. ESPECIALLY DIFFICULT TO HANDLE WHEN TRYING TO PARK IT IN HILLY SITUATIONS. THE HILL DOES ... Read more
Incident date: Nov 20, 2010
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING AT ANY SPEED, THE LOW BEAM HEADLIGHTS FAILED. THE CONTACT STATED THAT THE RELAY SWITCH WAS REPLACED ON SEVERAL OCCASIONS, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE RELAY SWITCH NEEDED TO BE REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERI... Read more
Incident date: Jul 6, 2015
TL* THE CONTACT OWNS A 2011 BUICK REGAL.WHILE DRIVING APPROXIMATELY 45 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHANGE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000.
Incident date: Mar 24, 2015
TL* THE CONTACT WAS A PASSENGER IN A 1998 BUICK SKYLARK. WHILE DRIVING APPROXIMATELY 50 MPH, ANOTHER VEHICLE RAN A RED LIGHT AND CRASHED INTO THE VEHICLE. THE AIR BAGS DEPLOYED AND A POLICE REPORT WAS FILED. DUE TO THE AIR BAG DEPLOYMENT, THE PASSENGER SUSTAINED INJURIES TO THE EYES AND THE DRIVER SUSTAINED INJURIES TO THE BACK THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED B... Read more
Crash
2 injured
Incident date: May 6, 2014
TL* THE CONTACT OWNS A 2010 BUICK REGAL. WHILE DRIVING BETWEEN 5 TO 50 MPH, THE VEHICLE VEERED LEFT AND THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A MECHANIC WHO STATED THAT THE PUMP AND RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER THE REPAIR WAS PERFORMED, THE CONTACT RECEIVED A LETTER FROM BUICK ABOUT THE POW... Read more
Incident date: May 13, 2015
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) EXCEEDED AN UNREASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Nov 25, 2014
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jul 13, 2015
DRIVING ON INTERSTATE 75 NORTH OF CINCINNATI OH IN BUMPER TO BUMPER TRAFFIC ON 7-13-15 IN LEFT LANE WHEN BUZZER SOUNDED ,TRACTION CONTROL LIGHT CAME ON AND ENGINE LOST POWER. TRYING TO GET TO SHOULDER WAS A BAD EXPERIENCE AS TRAFFIC WAS HAVING ONE HELL OF A TIME TRYING TO COPE WITH A CAR THAT SUDDENLY WASN'T MOVING. HOW A BAD ACCIDENT DIDN'T HAPPEN, I JUST SAY IT WAS GOOD LUCK! WE REALLY LIKE OU... Read more
Incident date: Jul 13, 2015
DRIVING ON INTERSTATE 75 NORTH OF CINCINNATI OH IN BUMPER TO BUMPER TRAFFIC ON 7-13-15 IN LEFT LANE WHEN BUZZER SOUNDED ,TRACTION CONTROL LIGHT CAME ON AND ENGINE LOST POWER. TRYING TO GET TO SHOULDER WAS A BAD EXPERIENCE AS TRAFFIC WAS HAVING ONE HELL OF A TIME TRYING TO COPE WITH A CAR THAT SUDDENLY WASN'T MOVING. HOW A BAD ACCIDENT DIDN'T HAPPEN, I JUST SAY IT WAS GOOD LUCK! WE REALLY LIKE OU... Read more
Incident date: Jul 13, 2015
DRIVING ON INTERSTATE 75 NORTH OF CINCINNATI OH IN BUMPER TO BUMPER TRAFFIC ON 7-13-15 IN LEFT LANE WHEN BUZZER SOUNDED ,TRACTION CONTROL LIGHT CAME ON AND ENGINE LOST POWER. TRYING TO GET TO SHOULDER WAS A BAD EXPERIENCE AS TRAFFIC WAS HAVING ONE HELL OF A TIME TRYING TO COPE WITH A CAR THAT SUDDENLY WASN'T MOVING. HOW A BAD ACCIDENT DIDN'T HAPPEN, I JUST SAY IT WAS GOOD LUCK! WE REALLY LIKE OU... Read more
Incident date: Apr 15, 2015
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT ALL FOUR OF THE DOORS BECAME INOPERABLE WHEN SHE ATTEMPTED TO USE THE KEY FOB. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. UPDATED 09/18/15*LJ UPDATED 11/22/2017*CN
Incident date: Apr 15, 2015
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT ALL FOUR OF THE DOORS BECAME INOPERABLE WHEN SHE ATTEMPTED TO USE THE KEY FOB. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. UPDATED 09/18/15*LJ UPDATED 11/22/2017*CN
Incident date: Jul 15, 2015
I WAS GETTING OFF OF WORK AND AS I TRIED TO OPEN MY CAR I NOTICED THE REMOTE WASN'T WORK. AS I APPROACHED MY VEHICLE I SMELLED SOMETHING BURNT. FIGURED IT WAS COMING FROM THE ALLEY. I NOTICED MY WINDSHIELD WIPERS WERE UP. I MANUALLY OPENED THE CAR AND IT SMELLED WORSE OF BURNT. NOTICED THAT NOTHING WAS WORKING INSIDE MY VEHICLE. I CALL SECURITY TO COME AND HELP ME AND AS WE OPEN THE HOOD IT SMELL... Read more
Fire
Incident date: Jul 15, 2015
I WAS GETTING OFF OF WORK AND AS I TRIED TO OPEN MY CAR I NOTICED THE REMOTE WASN'T WORK. AS I APPROACHED MY VEHICLE I SMELLED SOMETHING BURNT. FIGURED IT WAS COMING FROM THE ALLEY. I NOTICED MY WINDSHIELD WIPERS WERE UP. I MANUALLY OPENED THE CAR AND IT SMELLED WORSE OF BURNT. NOTICED THAT NOTHING WAS WORKING INSIDE MY VEHICLE. I CALL SECURITY TO COME AND HELP ME AND AS WE OPEN THE HOOD IT SMELL... Read more
Fire
Incident date: Jul 15, 2015
I WAS GETTING OFF OF WORK AND AS I TRIED TO OPEN MY CAR I NOTICED THE REMOTE WASN'T WORK. AS I APPROACHED MY VEHICLE I SMELLED SOMETHING BURNT. FIGURED IT WAS COMING FROM THE ALLEY. I NOTICED MY WINDSHIELD WIPERS WERE UP. I MANUALLY OPENED THE CAR AND IT SMELLED WORSE OF BURNT. NOTICED THAT NOTHING WAS WORKING INSIDE MY VEHICLE. I CALL SECURITY TO COME AND HELP ME AND AS WE OPEN THE HOOD IT SMELL... Read more
Fire
Incident date: Jul 13, 2015
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING 25 MPH, THE KEY FAILED TO REMAIN IN THE RUN POSITION. THE CONTACT MENTIONED THAT THE KEY HAD NO ADDITIONAL WEIGHT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL S... Read more
Incident date: Feb 6, 2015
I HAVE HAD PROBLEMS WITH THIS VEHICLE SINCE I PURCHASED IT IN JAN 2015, THIS IS ONE OF SEVERAL THINGS THAT HAVE GONE WRONG AND MAKE THIS VEHICLE EXTREMELY DANGEROUS TO DRIVE, WHEN STEERING THIS VEHICLE WHETHER SLOWLY INTO A PARKING SPOT OR ON A TURN, THE STEERING LOCKS UP ON YOU AND BECOMES EXTREMELY DIFFICULT TO TURN, ALSO I HAVE HAD PROBLEMS WITH THE TRANSMISSION, OFTEN WHEN TRYING TO SPEED UP T... Read more
Incident date: Jul 13, 2015
THE CAR WAS AT A LOCAL (SUMMIT,NJ) HARQUILL BROS. FOR A STANDARD OIL CHANGE. WHEN THEY BACKED UP THE CAR TO BRING IT INTO A BAY THE FRONT DRIVE SHAFT FELL OUT OF ITS YOKE TO THE GROUND. THE DAY BEFORE I FOUND A BRACKET AND BOLT IN MY DRIVEWAY AT HOME AND THOUGHT IT WAS FROM THE LANDSCAPERS MOWER. I PLAN TO GIVE THAT PART TO THE DEALER TODAY WHEN I GET THE REPAIRED CAR. I DO HAVE PICTURES OF THE... Read more
Incident date: Jul 13, 2015
THE CAR WAS AT A LOCAL (SUMMIT,NJ) HARQUILL BROS. FOR A STANDARD OIL CHANGE. WHEN THEY BACKED UP THE CAR TO BRING IT INTO A BAY THE FRONT DRIVE SHAFT FELL OUT OF ITS YOKE TO THE GROUND. THE DAY BEFORE I FOUND A BRACKET AND BOLT IN MY DRIVEWAY AT HOME AND THOUGHT IT WAS FROM THE LANDSCAPERS MOWER. I PLAN TO GIVE THAT PART TO THE DEALER TODAY WHEN I GET THE REPAIRED CAR. I DO HAVE PICTURES OF THE... Read more
Incident date: Jul 13, 2015
THE CAR WAS AT A LOCAL (SUMMIT,NJ) HARQUILL BROS. FOR A STANDARD OIL CHANGE. WHEN THEY BACKED UP THE CAR TO BRING IT INTO A BAY THE FRONT DRIVE SHAFT FELL OUT OF ITS YOKE TO THE GROUND. THE DAY BEFORE I FOUND A BRACKET AND BOLT IN MY DRIVEWAY AT HOME AND THOUGHT IT WAS FROM THE LANDSCAPERS MOWER. I PLAN TO GIVE THAT PART TO THE DEALER TODAY WHEN I GET THE REPAIRED CAR. I DO HAVE PICTURES OF THE... Read more
Incident date: Jul 13, 2015
THE CAR WAS AT A LOCAL (SUMMIT,NJ) HARQUILL BROS. FOR A STANDARD OIL CHANGE. WHEN THEY BACKED UP THE CAR TO BRING IT INTO A BAY THE FRONT DRIVE SHAFT FELL OUT OF ITS YOKE TO THE GROUND. THE DAY BEFORE I FOUND A BRACKET AND BOLT IN MY DRIVEWAY AT HOME AND THOUGHT IT WAS FROM THE LANDSCAPERS MOWER. I PLAN TO GIVE THAT PART TO THE DEALER TODAY WHEN I GET THE REPAIRED CAR. I DO HAVE PICTURES OF THE... Read more
Incident date: Jul 13, 2015
THE CAR WAS AT A LOCAL (SUMMIT,NJ) HARQUILL BROS. FOR A STANDARD OIL CHANGE. WHEN THEY BACKED UP THE CAR TO BRING IT INTO A BAY THE FRONT DRIVE SHAFT FELL OUT OF ITS YOKE TO THE GROUND. THE DAY BEFORE I FOUND A BRACKET AND BOLT IN MY DRIVEWAY AT HOME AND THOUGHT IT WAS FROM THE LANDSCAPERS MOWER. I PLAN TO GIVE THAT PART TO THE DEALER TODAY WHEN I GET THE REPAIRED CAR. I DO HAVE PICTURES OF THE... Read more
Incident date: Jul 13, 2015
THE CAR WAS AT A LOCAL (SUMMIT,NJ) HARQUILL BROS. FOR A STANDARD OIL CHANGE. WHEN THEY BACKED UP THE CAR TO BRING IT INTO A BAY THE FRONT DRIVE SHAFT FELL OUT OF ITS YOKE TO THE GROUND. THE DAY BEFORE I FOUND A BRACKET AND BOLT IN MY DRIVEWAY AT HOME AND THOUGHT IT WAS FROM THE LANDSCAPERS MOWER. I PLAN TO GIVE THAT PART TO THE DEALER TODAY WHEN I GET THE REPAIRED CAR. I DO HAVE PICTURES OF THE... Read more
Incident date: Jun 24, 2015
TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE THE VEHICLE WAS BEING INSPECTED BY AN INDEPENDENT MECHANIC, IT WAS DISCOVERED THAT THE CAM SHAFT POSITION ACTUATOR SOLENOID VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN A MANUFACTURER'S RECALL RELATED TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 22,775... Read more
Incident date: Jul 15, 2015
TL* THE CONTACT OWNS A 2005 BUICK RAINIER. WHILE AT A TRAFFIC LIGHT, THE DOOR LOCKS STARTED TO LOCK AND UNLOCK RAPIDLY WITHOUT WARNING. AFTER THE LIGHT CHANGED, THE VEHICLE FAILED TO ACCELERATE AND THEN STALLED. THE VEHICLE RESTARTED AND RESUMED NORMAL OPERATION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 103,000. TH... Read more
Incident date: Jul 15, 2015
TL* THE CONTACT OWNS A 2005 BUICK RAINIER. WHILE AT A TRAFFIC LIGHT, THE DOOR LOCKS STARTED TO LOCK AND UNLOCK RAPIDLY WITHOUT WARNING. AFTER THE LIGHT CHANGED, THE VEHICLE FAILED TO ACCELERATE AND THEN STALLED. THE VEHICLE RESTARTED AND RESUMED NORMAL OPERATION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 103,000. TH... Read more
Incident date: Jul 15, 2015
TL* THE CONTACT OWNS A 2005 BUICK RAINIER. WHILE AT A TRAFFIC LIGHT, THE DOOR LOCKS STARTED TO LOCK AND UNLOCK RAPIDLY WITHOUT WARNING. AFTER THE LIGHT CHANGED, THE VEHICLE FAILED TO ACCELERATE AND THEN STALLED. THE VEHICLE RESTARTED AND RESUMED NORMAL OPERATION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 103,000. TH... Read more
BUICK
PARK AVENUE
(2003) - ELECTRONIC STABILITY CONTROL (ESC)
Jul 15, 2015
Incident date: Jan 26, 2015
I WAS DRIVING HOME FROM WORK. SUDDENLY LIGHTS STARTED GOING OFF ON MY DASHBOARD INDICATING THAT MY ABS, TRACTION CONTROL, AND SATIABILITY CONTROL WERE OUT. NOT BEING ABLE TO STOP ON THE HIGHWAY OR CONTACT SOMEONE TO GIVE ME A LIFT HOME I PROCEEDED TO THE NEAREST BUICK DEALERSHIP TO SEE WHAT THE ISSUE WAS. DURING THE JOURNEY THE LIGHTS TURNED OFF, BUT THINKING IT WAS AN ELECTRICAL PROBLEM I STILL H... Read more
Crash
BUICK
PARK AVENUE
(2003) - SERVICE BRAKES
Jul 15, 2015
Incident date: Jan 26, 2015
I WAS DRIVING HOME FROM WORK. SUDDENLY LIGHTS STARTED GOING OFF ON MY DASHBOARD INDICATING THAT MY ABS, TRACTION CONTROL, AND SATIABILITY CONTROL WERE OUT. NOT BEING ABLE TO STOP ON THE HIGHWAY OR CONTACT SOMEONE TO GIVE ME A LIFT HOME I PROCEEDED TO THE NEAREST BUICK DEALERSHIP TO SEE WHAT THE ISSUE WAS. DURING THE JOURNEY THE LIGHTS TURNED OFF, BUT THINKING IT WAS AN ELECTRICAL PROBLEM I STILL H... Read more
Crash
Incident date: Jul 9, 2015
CAR WAS PARKED IN OUR GARAGE AT 2:30 PM. I WENT INTO THE GARAGE AT 7:45 PM AND FOUND IT EXTREMELY HOT (115F), OPENED THE GARAGE DOORS AND TRIED TO START THE CAR TO GET IT OUT OF THE GARAGE. WOULD NOT START AND CALLED AAA FOR A TOW. AAA SUGGESTED CALLING POLICE & FIRE. POLICE CAME AND THEY CALLED FIRE DEPT. TEMP UNDER HOOD REGISTERED 150F AND CO ALARM IN BASEMENT STARTED TO GO OFF. FIREFIGHTERS PUT... Read more
BUICK
RENDEZVOUS
(2005) - ELECTRICAL SYSTEM
Jul 14, 2015
Incident date: Jul 9, 2015
ON, THURSDAY, JULY 9TH 2005, I TRIED TO START MY VEHICLE, IT STARTED BUT THE IGNITION SEEMED TO KEEP TRYING TO START. NONE OF THE START UP LIGHTS WORKED (OIL, BRAKE, SERVICE ENGINE, SEAT BELT), SO I KNEW SOMETHING WAS WRONG. I TURNED THE ENGINE OFF AND TRIED RESTARTING IT AND IT WOULDN'T START. I KEPT TRYING TO START IT FOR ABOUT 10 MINUTES. I FINALLY GAVE UP AND WENT INSIDE. I CAME BACK OUT A... Read more
BUICK
RENDEZVOUS
(2005) - ELECTRONIC STABILITY CONTROL (ESC)
Jul 14, 2015
Incident date: Jul 9, 2015
ON, THURSDAY, JULY 9TH 2005, I TRIED TO START MY VEHICLE, IT STARTED BUT THE IGNITION SEEMED TO KEEP TRYING TO START. NONE OF THE START UP LIGHTS WORKED (OIL, BRAKE, SERVICE ENGINE, SEAT BELT), SO I KNEW SOMETHING WAS WRONG. I TURNED THE ENGINE OFF AND TRIED RESTARTING IT AND IT WOULDN'T START. I KEPT TRYING TO START IT FOR ABOUT 10 MINUTES. I FINALLY GAVE UP AND WENT INSIDE. I CAME BACK OUT A... Read more
BUICK
RENDEZVOUS
(2005) - ENGINE
Jul 14, 2015
Incident date: Jul 9, 2015
ON, THURSDAY, JULY 9TH 2005, I TRIED TO START MY VEHICLE, IT STARTED BUT THE IGNITION SEEMED TO KEEP TRYING TO START. NONE OF THE START UP LIGHTS WORKED (OIL, BRAKE, SERVICE ENGINE, SEAT BELT), SO I KNEW SOMETHING WAS WRONG. I TURNED THE ENGINE OFF AND TRIED RESTARTING IT AND IT WOULDN'T START. I KEPT TRYING TO START IT FOR ABOUT 10 MINUTES. I FINALLY GAVE UP AND WENT INSIDE. I CAME BACK OUT A... Read more
Incident date: Jul 12, 2015
MY CAR OVERHEATED AND THE COOLANT SYSTEM LIGHT CAME ON PLUS THE SERVICE OIL LIGHT CAME ON CHECK ENGINE LIGHT CAME ON. I PUT COOLANT IN THE CAR BUT AFTER 30 MILE DRIVING IT DONE IT AGAIN AND NOW I HEAR NOISE UNDER MY CAR WHILE DRIVING AFTER I LET THE CAR SIT FO 30 MINS TO COOL OFF JUST SO I CAN MAKE OT HOME.
Incident date: Mar 1, 2010
I WISH TO FORMALLY COMPLAINT THAT BUICK HAS BEEN REMISS IN ITS SERVICE TO ITS CUSTOMERS. AFTER A SIMPLE GOOGLE SEARCH I FOUND THAT THE PROBLEM OF MALFUNCTIONING PASSENGER SIDE AIRBAG MODULE (PASSENGER PRESENCE IS NOT DETECTED WHEN THE PASSENGER IS IN THE SEAT AND SHOWS MALFUNCTION ON THE DASHBOARD) IS PRETTY COMMON WITH THIS VEHICLE. I AM VERY SURPRISED BUICK IS NOT AWARE OF THIS SERIOUS FLAW AND ... Read more
Incident date: Dec 23, 2014
THIS VEHICLE HAS DEFECTIVE CHROME PEELING WHEELS AND HAS A TRACK RECORD OF THIS REPORTED ALL OVER THE INTERNET. NOT ONLY IS IT A DEFECT BUT A SAFETY ISSUE AS THE CHROME FLAKING OFF CUTS LIKE A RAZOR AS I FOUND OUT MY SELF CLEANING THE VEHICLE
Incident date: Jun 1, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHEN THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR MAINTENANCE, IT WAS DIAGNOSED THAT THE FRONT END SWAY BAR WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000. UPDATED 11/19/15*LJ THE CONSUMER STATED SIX (6) PHONE CALLS WERE MADE TO... Read more
Incident date: Jun 1, 2015
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHEN THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR MAINTENANCE, IT WAS DIAGNOSED THAT THE FRONT END SWAY BAR WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000. UPDATED 11/19/15*LJ UPDATED 11/14/2017*CN
Incident date: Jan 13, 2015
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 45 MPH, THE HEAD LAMP DIMMED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSU... Read more
Incident date: Jan 3, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE FRONT LOW BEAMS FAILED. THE CONTACT WAS ABLE TO ENGAGE THE HIGH BEAMS. THE VEHICLE WAS NOT DIAGNOSED REPAIRED. THE CONTACT PREVIOUSLY RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART FOR RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEED... Read more
Incident date: Jul 9, 2015
I WAS DRIVING MY 2000 BUICK REGAL COMING BACK FROM WORK, AS I WAS DRIVING AND ABOUT READY TO GO INTO A STEEP TURN, MY STEREO SYSTEM FIRST COMPLETELY SHUT OFF, THEN EVERYTHING ELSE IN MY CAR FAILED AS WELL, ENGINE, POWER STEERING, ETC. I WAS BARELY ABLE TO GET IT TO THE SIDE OF THE ROAD AND WHEN I TRIED TO RESTART IT, IT BARELY TURNED OVER. CLEARLY THERE IS AN ELECTRICAL PROBLEM IN THESE VEHICLES A... Read more
Incident date: Jul 9, 2015
I WAS DRIVING MY 2000 BUICK REGAL COMING BACK FROM WORK, AS I WAS DRIVING AND ABOUT READY TO GO INTO A STEEP TURN, MY STEREO SYSTEM FIRST COMPLETELY SHUT OFF, THEN EVERYTHING ELSE IN MY CAR FAILED AS WELL, ENGINE, POWER STEERING, ETC. I WAS BARELY ABLE TO GET IT TO THE SIDE OF THE ROAD AND WHEN I TRIED TO RESTART IT, IT BARELY TURNED OVER. CLEARLY THERE IS AN ELECTRICAL PROBLEM IN THESE VEHICLES A... Read more
Incident date: Jul 9, 2015
I WAS DRIVING MY 2000 BUICK REGAL COMING BACK FROM WORK, AS I WAS DRIVING AND ABOUT READY TO GO INTO A STEEP TURN, MY STEREO SYSTEM FIRST COMPLETELY SHUT OFF, THEN EVERYTHING ELSE IN MY CAR FAILED AS WELL, ENGINE, POWER STEERING, ETC. I WAS BARELY ABLE TO GET IT TO THE SIDE OF THE ROAD AND WHEN I TRIED TO RESTART IT, IT BARELY TURNED OVER. CLEARLY THERE IS AN ELECTRICAL PROBLEM IN THESE VEHICLES A... Read more
BUICK
RENDEZVOUS
(2003) - ENGINE
Jul 12, 2015
Incident date: Jul 24, 2012
THE CAR WOULD BUCK WHILE I WAS ON THE ROAD. DURING THESE TIMES THE WIPERS MIGHT COME ON AND BE INTERMITTENT. I TOOK THE CAT IN TO A GM DEALER. THE PROBLEM WAS DIAGNOSED AS A FAULTY IGNITION SWITCH, AND SO STATED ON MY INVOICE. I CALLED GM ON THIS FOR A REFUND AND WAS TOLD THAT THERE WERE NOT ENOUGH COMPLAINTS ON THIS MODEL. ITS INTERESTING THAT THE 2003 SATURN, WHICH WAS A RECALL, HAD THE SAME IGN... Read more
BUICK
RENDEZVOUS
(2003) - ELECTRICAL SYSTEM
Jul 12, 2015
Incident date: Jul 24, 2012
THE CAR WOULD BUCK WHILE I WAS ON THE ROAD. DURING THESE TIMES THE WIPERS MIGHT COME ON AND BE INTERMITTENT. I TOOK THE CAT IN TO A GM DEALER. THE PROBLEM WAS DIAGNOSED AS A FAULTY IGNITION SWITCH, AND SO STATED ON MY INVOICE. I CALLED GM ON THIS FOR A REFUND AND WAS TOLD THAT THERE WERE NOT ENOUGH COMPLAINTS ON THIS MODEL. ITS INTERESTING THAT THE 2003 SATURN, WHICH WAS A RECALL, HAD THE SAME IGN... Read more