Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: May 13, 2015
CURRENTLY, MY CAR HAS 62K MILES ON IT. 2011 BUICK LACROSS CXL AWD 3.6 ENGINE. THE CAR IS JERKING FORWARD DURING THE LOW SPEEDS BETWEEN 2000-2500 RPM , WHEN I MOVE MY FOOT OFF THE ACCELERATOR, TRANNY SHIFTS FROM 1ST GEAR TO 2ND OR 3RD TO 4TH AND THIS MAKES A VERY NOTICEABLE FORWARD JERK. I HAVE NOTICED THIS 6 MONTHS AGO WHEN IT WAS NOT VERY NOTICEABLE BUT NOW IT IS GETTING WORSE. SPECIALLY IN THE C... Read more
Incident date: Jul 29, 2015
A/C WOULD NOT ENGAGE, BLEW ONLY HOT AIR (HOTTER THAN OUTSIDE AIR), FOR ABOUT 15 MINUTES. WHILE PARKED I SWITCHED SYSTEM ON/OFF SEVERAL TIME, ADJUSTED TEMPRATURE CONTROL UP/DOWN, AND RESTARTED THE VEHICLE SEVERAL TIME TO NO AVAIL. A/C ENGAGED AFTER DRIVING A COUPLE MILES (~FIVE MINUTES). THE OUTSIDE TEMPRATURE WAS 95DEG AND THE CAR HAD BEEN PARKED FOR SEVERAL DAYS.
Incident date: Jul 29, 2015
REVERSE LOOKING CAMERA WENT BLACK WHILE BACKING UP. THE OUTSIDE TEMPRATURE WAS 95DEG AND THE CAR HAD BEEN PARKED FOR SEVERAL DAYS.
Incident date: Jul 1, 2015
DRIVERS SIDE WINDSHIELD DOES NOT CLEAR DURING PERIODS OF HEAVY RAIN. WHEN THE WINDSHIELD WIPER GOES TO THE LEFT, IT IS OKAY, BUT WHEN IT RETURNS TO THE RIGHT IT DRAGS THE WATER BACK ACROSS IN FRONT OF THE DRIVERS VIEW CAUSING A TEMPORALLY BLOCKING OF VIEW. USING THE WIPERS AT HIGH SPEED MAKES IT ALMOST IMPOSSIBLE TO SEE OUT THE WINDSHIELD. THIS IS A VERY DANGEROUS SITUATION. WE HAVE BEEN DEALING W... Read more
Incident date: Jun 25, 2015
THE DRIVER'S SIDE, INTERIOR DOOR HANDLE IS BROKEN. THE ENTIRE INSIDE DOOR PANEL MUST BE REPLACED. THERE ARE NO REPLACEMENT PARTS AVAILABLE. THE DEALER HAS TRIED TO ORDER A REPLACEMENT PART BUT HAS BEEN UNABLE TO GET ONE. I HAVE CHECKED WITH THE LOCAL SALVAGE YARDS AND HAVE BEEN UNABLE TO FIND ONE THERE EITHER. I AM 79 YEARS OLD WITH ARTHRITIS. I HAVE HAD SEVERAL JOINT REPLACEMENTS AS WELL. IT ... Read more
Incident date: Apr 7, 2008
ALL FOUR WINDOWS, TWICE, HAVE HAD REPAIR DONE. CLIPS IN DOOR WORN AND BREAKS, WIND OWN FALLS DOWN AND WON'T STAY UP, POWER. 300. TO 500. EA TO REPAIR. WROTE ABOUT THIS COMPLAINT MANY TIMES WHY NOT A RECALL
Incident date: Jul 30, 2015
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING AT 25 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 135,000. THE VIN WAS NOT AVAILABLE.
Incident date: Jul 9, 2009
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLAMPS FAILED TO ILLUMINATE, WHICH REDUCED THE DRIVER'S ABILITY TO VIEW THE ROADWAY. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 86,347.
Incident date: May 8, 2014
IN WARM WEATHER EVENINGS CONDENSATION FORMS ON OUTSIDE OF FRONT WINDOW. BUICK SERVICE STATES MANUFACTURING/DESIGN DEFECT AND ONLY SOLUTION IS TO KEEP WINDSHIELD WIPERS RUNNING AS CANNOT SEE THROUGH FRONT WINDOW. REALLY LAME CORRECTION AS MY OTHER VEHICLES DID NOT HAVE THIS PROBLEM
Incident date: Jun 1, 2015
WE HAD OUR 2014 BUICK ENCORE 8 MONTHS AND IT RAN GREAT UNTIL IT SAT IDLE FOR 10 DAYS. THEN, IT FAILED TO START. THE BATTERY WAS DEAD . WE CHARGED THE BATTERY AND TOOK THE VEHICLE TO THE DEALERSHIP WHO REPORTED NOTHING WRONG. THEY ADVISED IF IT HAPPENED AGAIN TO HAVE THE VEHICLE TOWED IN. AFTER SITTING IDLE FOR ABOUT 12 DAYS THE END OF JUNE, SAME PROBLEM. VEHICLE FAILED TO START AND WAS TOWED ... Read more
Incident date: Jun 16, 2014
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V118000 (AIR BAGS), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKN... Read more
Incident date: Jun 2, 2014
ALMOST EVERY DAY THE 1 ST & 2 ND TIME THE BRAKES ARE APPLIED THERE IS A GRINDING NOISE & IT FEELS LIKE THE BRAKES ARE GRABBING. ON MY CAR IT SEEMS TO BE COMING FROM THE DRIVERS SIDE.MY CAR PARKS IN THE GARAGE. 1 ST TIME DEALER SAID THERE WAS A BIT OF RUST ON THE CALIPERS THEY CLEANED THEM UP..NEXT MORNING SAME THING..2 ND TIME BACK TO DEALER THEY SAID IT'S PROBABLY CONDENSATION & IT'S ALWAYS GOING... Read more
BUICK
RENDEZVOUS
(2002) - FUEL/PROPULSION SYSTEM
Jul 29, 2015
Incident date: Jul 27, 2015
TL* THE CONTACT OWNS A 2002 BUICK RENDEZVOUS. THE CONTACT STATED THAT THE ODOR OF FUEL WAS PRESENT WHILE OPERATING THE VEHICLE. UPON INSPECTION, THE CONTACT DISCOVERED FUEL LEAKING FROM THE FUEL TANK INLET VALVE. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V349000 (F... Read more
Incident date: May 30, 2015
TL* THE CONTACT OWNS A 2009 BUICK ENCLAVE. WHILE DRIVING APPROXIMATELY 20 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS ... Read more
Incident date: Dec 26, 2014
WHILE MAKING A LEFT TURN ONTO ANOTHER STREET AT APPROXIMATELY 12 MPH, THE LEFT REAR BALL JOINT PULLED COMPLETELY UNSEATED. THIS CAUSED THE WHEEL TO NO LONGER SPIN AND PUSHED THE TOP AGAINST THE FRAME CAUSING DAMAGE TO THE FOLLOWING: UPPER CONTROL ARM, UPPER PIVOT BUSHING, AND KNUCKLE ON THE LEFT REAR WHEEL. I DID HAVE THE BALL JOINT REPLACED AND CURRENTLY AM IN NEED OF REPLACING THE BUSHING AND KN... Read more
Incident date: Dec 26, 2014
WHILE MAKING A LEFT TURN ONTO ANOTHER STREET AT APPROXIMATELY 12 MPH, THE LEFT REAR BALL JOINT PULLED COMPLETELY UNSEATED. THIS CAUSED THE WHEEL TO NO LONGER SPIN AND PUSHED THE TOP AGAINST THE FRAME CAUSING DAMAGE TO THE FOLLOWING: UPPER CONTROL ARM, UPPER PIVOT BUSHING, AND KNUCKLE ON THE LEFT REAR WHEEL. I DID HAVE THE BALL JOINT REPLACED AND CURRENTLY AM IN NEED OF REPLACING THE BUSHING AND KN... Read more
Incident date: Sep 15, 2014
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACT STATED THAT THE DRIVER SIDE DOOR FAILED TO OPEN FROM THE INSIDE. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER DISTRIBUTION CENTER THE (PDC) NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER A SECOND T... Read more
Incident date: Jul 16, 2015
MY VEHICLE STARTED FLASHING, CHIMING, GIVING SERVICE ABS, SERVICE TC, SERVICE BRAKES MESSAGES, AIR BAG INDICATOR LIT UP,AND TURN SIGNALS STARTED HAVING LONGER AND LONGER PAUSES BETWEEN CLICKS AT RANDOM TIMES DURING A TWO WEEK PERIOD. I TOOK THE VEHICLE FOR A COMPUTER DIAGNOSTIC. I WAS NOTIFIED EVERYTHING INDICATED THE INSTRUMENT PANEL IS THE PROBLEM: THE COMPUTER IS NOT CONNECTING TO THE VARIOUS P... Read more
Incident date: Jul 16, 2015
MY VEHICLE STARTED FLASHING, CHIMING, GIVING SERVICE ABS, SERVICE TC, SERVICE BRAKES MESSAGES, AIR BAG INDICATOR LIT UP,AND TURN SIGNALS STARTED HAVING LONGER AND LONGER PAUSES BETWEEN CLICKS AT RANDOM TIMES DURING A TWO WEEK PERIOD. I TOOK THE VEHICLE FOR A COMPUTER DIAGNOSTIC. I WAS NOTIFIED EVERYTHING INDICATED THE INSTRUMENT PANEL IS THE PROBLEM: THE COMPUTER IS NOT CONNECTING TO THE VARIOUS P... Read more
Incident date: Jul 16, 2015
MY VEHICLE STARTED FLASHING, CHIMING, GIVING SERVICE ABS, SERVICE TC, SERVICE BRAKES MESSAGES, AIR BAG INDICATOR LIT UP,AND TURN SIGNALS STARTED HAVING LONGER AND LONGER PAUSES BETWEEN CLICKS AT RANDOM TIMES DURING A TWO WEEK PERIOD. I TOOK THE VEHICLE FOR A COMPUTER DIAGNOSTIC. I WAS NOTIFIED EVERYTHING INDICATED THE INSTRUMENT PANEL IS THE PROBLEM: THE COMPUTER IS NOT CONNECTING TO THE VARIOUS P... Read more
BUICK
RENDEZVOUS
(2001) - ELECTRICAL SYSTEM
Jul 28, 2015
Incident date: Jul 13, 2015
I WAS DRIVING WHEN THE LIGHTS ON PANEL WENT CRAZY, DOORS LOCKING BY THEMSELVES, AC LOCKED, RADIO LOCKED, AND THE SECURITY LIGHT WAS DISPLAYED. THE ENGINE STOPPED AND I DIN'T HAVE ANY CONTROL OVERTHE CAR, IT WAS A SCARY EXPERIENCE. I PULLED THE CAR OVER AND TRIED TO START IT UP AGAIN, BUT THE SECURITY LIGHT WAS FLASHING. I TRIED FOR ALMOST TEN MINUTES, BUT IT SEEMED LIKE IT WAS NO USE. I CALLED MY ... Read more
Incident date: Sep 11, 2014
POWER STEERING LOCKS UP AT SPEEDS UNDER 20 MPH. STARTED AROUND 54000 MILES AND HAVE GOTTEN INCREASING WORSE JUST. EXTREMELY HAZARDOUS TO US AND EVERYONE ON THE ROAD . !
Incident date: Jul 26, 2015
VEHICLE HAD 16000 MI., BLEW A HOLE 1"X2" OUT OF THE INSIDE OF THE RIGHT FRONT TIRE GOING ABOUT 45 MPH, SLIGHTLY RAN OFF OF PAVING ON TO GRAVEL, BLEW WHEN GOT BACK ON ROAD. WHEN I TOOK IT TO TIRE STORE THEY NOTICED A BUBBLE ON THE DRIVER OUTSIDE OF THE TIRE APPROXIMATELY SAME SIZE. I HAVE TO REPLACE THAT TIRE AS WELL. THESE TIRES APPEAR EXCESSIVELY PRONE TO " ROAD ISSUES". FORTUNATELY I WAS DRIV... Read more
Incident date: Jul 26, 2015
I HAD A BLOW OUT ON INSIDE OF PASSENGER SIDE FRONT TIRE, WHEN I TOOK IT TO GET REPLACED THEY NOTICED I ALSO HAD A LARGE BUBBLE ON THE OUTSIDE OF THE DRIVER FRONT TIRE.
Incident date: Oct 21, 2014
THE VEHICLE WAS BEING DRIVEN AT NIGHT WHEN SUDDENLY THE HEADLIGHTS WENT OUT CAUSING THE DRIVER TO LEAVE THE ROAD AS HE WAS GOING THRU A TURN AT THE TIME. LUCKILY NO ONE WAS INJURED AND THE CAR ONLY SUFFERED MINOR DAMAGE. IT HAD TO BE PULLED OUT OF THE DITCH. AFTER THE CAR WAS DRIVEN HOME LESS THAN A MILE AWAY, I OPENED THE HOOD AND SAW THAT THE FUSE BOX HAD CAUGHT ON FIRE AND A PORTION MELTED. TH... Read more
Crash
Fire
Incident date: Oct 21, 2014
THE VEHICLE WAS BEING DRIVEN AT NIGHT WHEN SUDDENLY THE HEADLIGHTS WENT OUT CAUSING THE DRIVER TO LEAVE THE ROAD AS HE WAS GOING THRU A TURN AT THE TIME. LUCKILY NO ONE WAS INJURED AND THE CAR ONLY SUFFERED MINOR DAMAGE. IT HAD TO BE PULLED OUT OF THE DITCH. AFTER THE CAR WAS DRIVEN HOME LESS THAN A MILE AWAY, I OPENED THE HOOD AND SAW THAT THE FUSE BOX HAD CAUGHT ON FIRE AND A PORTION MELTED. TH... Read more
Crash
Fire
Incident date: Jul 22, 2015
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE.
Incident date: Dec 31, 2014
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING AT 30 MPH, THE LOW BEAM HEAD LAMPS FAILED TO FUNCTION AND THE SERVICE VEHICLE SOON WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTIN... Read more
Incident date: Jul 20, 2014
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT AFTER THE IGNITION KEY WAS TURNED TO THE ON POSITION, THE VEHICLE FAILED TO START AS THE SECURITY WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. IN ADDITION, THE C... Read more
Incident date: Jul 20, 2014
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT AFTER THE IGNITION KEY WAS TURNED TO THE ON POSITION, THE VEHICLE FAILED TO START AS THE SECURITY WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. IN ADDITION, THE C... Read more
BUICK
RENDEZVOUS
(2002) - FUEL/PROPULSION SYSTEM
Jul 23, 2015
Incident date: Jul 18, 2015
TL* THE CONTACT OWNS A 2002 BUICK RENDEZVOUS. THE CONTACT STATED THAT THAT FUEL FUMES WERE EMITTING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V349000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE ... Read more
BUICK
RENDEZVOUS
(2002) - ELECTRICAL SYSTEM
Jul 23, 2015
Incident date: Apr 15, 2015
TL* THE CONTACT OWNS A 2002 BUICK RENDEZVOUS. THE CONTACT STATED THAT THE AIR BAG LIGHTS AND BRAKE LIGHTS CONSISTENTLY ILLUMINATED ON THE INSTRUMENT PANEL AS A BEEPING NOISE WENT OFF IN THE VEHICLE. IN ADDITION, THE CONTACT MENTIONED THAT THE RADIO LOCKED UP AND BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 189,0... Read more
Incident date: Jul 1, 2015
LETTER FROM CONGRESSMAN GRIFFITH ON BEHALF OF CONSTITUENT RE 2007 BUICK LUCERNE INTERIOR CARBON MONOXIDE (ATTN: CHRISTEN HARSHA). *SMD THE CONSUMER STATED HER VEHICLE HAD MORE THAN DOUBLE THE AMOUNT OF CARBON MONOXIDE ALLOWED BY TAIL PIPE EMISSION. THE DEALER BOUGHT THE VEHICLE BACK FROM THE CONSUMER. *JB
Incident date: Jun 10, 2015
TL* THE CONTACT OWNS A 1999 BUICK LESABRE. THE CONTACT NOTICED A FUEL ODOR AND OBSERVED FUEL LEAKAGE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 169,000.
Incident date: Jul 6, 2015
VEHICLE CONTINUALLY STALLED AND DIED AT RED LIGHTS, STOP SIGNS, OR WHEN SLOWING FOR TURNING VEHICLES. TOOK VEHICLE TO DEALERSHIP AND WAS TOLD THAT IT WAS NOT SERIOUS AND WAS SCHEDULED FOR REPAIR 2 DAYS LATER. DIAGNOSED AS CAMSHAFT INDICATOR. CURRENT RECALL OUTSTANDING ON SOME 2011 BUICK REGALS BUT NOT ALL. HOWEVER, BASED ON RESEARCH ON BUICK SERVICE WEBSITE, IT APPEARS TO BE WIDESPREAD PROBLEM... Read more
Incident date: Jul 11, 2015
ON 7/11/2015 WHEN I OPENED THE LIFT GATE OF MY VEHICLE, THE GATE WOULD NOT STAY OPEN. IT SLOWLY STARTED TO CLOSE. THIS PROBLEM PERSISTED FOR ABOUT 4-5 DAYS. ABOUT 6 DAYS LATER, THE GATE WAS WORKING FINE. ON 7/19/15 I OPENED THE LIFT GATE AND WAS STANDING UNDERNEATH IT GETTING MY CHILD'S STROLLER OUT OF THE BACK OF MY SUV. I HEARD A LOUD POP AND THE LIFT GATE CAME CRASHING DOWN ON THE TOP OF M... Read more
1 injured
Incident date: Aug 11, 2014
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE. AS A RESULT, THE HIGH BEAMS HAD TO BE ENGAGED. THE VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC; HOWEVER, THE FAILURE RECURRED.... Read more
Incident date: Jan 14, 2013
1/14/13 STEERING WAS SQUEALING AND POPPING WHEN TURNING STEERING WHEEL. DEALERSHIP REPLACED STEERING GEAR RESET TOE. CAR WAS UNDER WARRANTY. 8/28/13 STEERING WAS SQUEALING AND POPPING WHEN TURNING STEERING WHEEL. DEALERSHIP REPLACED INTERMEDIATE SHAFT. CAR WAS UNDER WARRANTY. 7/22/15 STEERING SQUEALING WHEN TURNING. A DIFFERENT GARAGE FROM ABOVE WILL REPLACE STEERING RACK ON 7/25/15... Read more
Incident date: Jun 25, 2015
WHILE I WAS DRIVING VEHICLE IT FAILED TO ACCELERATE AS NECESSARY BETWEEN THE SPEEDS OF 35-50 MPH. IT HAS CONTINUED TO DO THIS .I'M SURE IT IS BECAUSE OF THE TRANSMISSION. THE TRANSMISSION HAS A HUMMING NOISE FOR THE 1ST, 2ND,3RD GEARS. IT (TRANSMISSION) ALSO GIVES A SLIGHT JERK WHEN PUTTING IN REVERSE GEARS. I HAVE CANVASED A COUPLE OF TRANSMISSION SHOPS FOR INFORMATION ABOUT PROBLEM AND HAVE BEEN... Read more
Incident date: Jul 17, 2015
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. WHEN THE VEHICLE WAS PARKED, THE REAR DOORS FAILED TO OPEN. THE CONTACT STATED THAT IT TOOK FOUR PEOPLE TO OPEN THE REAR DOORS. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000. MA 10/5 UPDATED 12/04/2017*CN
Incident date: May 24, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHEN THE VEHICLE WAS STARTED, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS STARTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING).;HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF T... Read more
Incident date: Mar 31, 2015
TL* THE CONTACT OWNS A 2014 BUICK VERANO. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUT OFF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
Incident date: Jul 14, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH WITH THE HIGH BEAM HEADLIGHTS ACTIVATED, THE LOW BEAM HEADLIGHTS FAILED TO WORK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 51,000. MA 10/5 THE DEALER REPLACED THE RELAY. UPDATED 04/07/16.
Incident date: Jul 14, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH WITH THE HIGH BEAM HEADLIGHTS ACTIVATED, THE LOW BEAM HEADLIGHTS FAILED TO WORK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 51,000. MA 10/5 THE DEALER REPLACED THE RELAY. UPDATED 04/07/16.
Incident date: Jul 19, 2015
TL* THE CONTACT OWNS A 2004 BUICK LESABRE. THE CONTACT STATED THAT THE DASHBOARD STARTED TO LIFT FROM THE DRIVER SIDE WINDOW TO THE END OF THE STEERING WHEEL. THE UNDERLINING PADDING WAS VIABLE AT THE TIME. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 119,000.
BUICK
RENDEZVOUS
(2007) - STEERING
Jul 21, 2015
Incident date: Jul 18, 2015
TL* THE CONTACT OWNS A 2007 BUICK RENDEZVOUS. WHILE DRIVING APPROXIMATELY 60 MPH, THE POWER STEERING ASSIST LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD WHERE IT WAS RESTARTED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000.
BUICK
RENDEZVOUS
(2007) - ENGINE
Jul 21, 2015
Incident date: Jul 18, 2015
TL* THE CONTACT OWNS A 2007 BUICK RENDEZVOUS. WHILE DRIVING APPROXIMATELY 60 MPH, THE POWER STEERING ASSIST LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD WHERE IT WAS RESTARTED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000.
Incident date: Dec 3, 2014
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) WAS RECEIVED IN JANUARY OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIV... Read more
Incident date: Jul 20, 2015
LOW BEAMS SUDDENLY BOTH WENT OUT ALONG WITH LEFT SIDE TOURING AND FOG LIGHTS
BUICK
RENDEZVOUS
(2004) - SERVICE BRAKES
Jul 19, 2015
Incident date: Jun 24, 2015
I PURCHASED THIS CAR ON JUNE 23 AND THE NEXT DAY IT WOULDN'T START TOOK IT BACK TO THE DEALERSHIP AND THEY REPLACED THE BATTERY AND THE ALTERNATOR SAID IT WAS FIXED BUT SEVERAL HOURS LATER THE CAR WOULDNT START AGAIN TOOK IT BACK THE NEXT DAY AND THEY SAID IT WAS THE AIR CONDITIONER RUNNING WHILE THE CAR WAS OFF DRAINING THE BATTERY SO THEY TOOK THE FUSE OUT AND SAID THEY WOULD FIX IT THE NEXT DAY... Read more