Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Jul 1, 2011
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE PTS WARNING INDICATOR ILLUMINATED AND THE SEATS OVERHEATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS CONFIRMED THAT THE SEAT SENSOR AND THE PTS MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT MENTIONED THAT THE PTS MODULE WAS REPLACED ON TWO OTHER OCCASIONS. THE MANUFACTURER ... Read more
Incident date: Dec 1, 2014
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE FRONT HEADLIGHT BECAME INOPERABLE WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FRONT DRIVER SIDE HEAD LAMP ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVE... Read more
Incident date: Aug 10, 2015
I AM A USED CAR DEALER AND SELL A LOT OF BUICK LACROSSES AND HAVE SEEN AT LEAST 7 BAD PASS. SEAT SWITCHES IN THE SEAT VERY EXPENSIVE TO FIX AND SHOULD BE RECALLED BY GM,THIS WILL TURN THE AIR BAG LIGHT ON
Incident date: Jun 5, 2015
WENT TO OPEN THE TRUNK AND PLACE MY DAUGHTERS SOFTBALL EQUIPMENT IN THE BACK WHEN ALL OF A SUDDEN THE TRUCK CAME DOWN ALL BY ITSELF AND HIT ME IN THE HEAD. THE SUSPENSION RODS (I THINK THEY ARE CALLED ) JUST GAVE OUT.
Incident date: Jul 24, 2015
WAS TAKING MY FAMILY UP TO HOLLAND ,MICHIGAN FOR SOFTBALL TOURNAMENT. DRIVING ON N75 AT 65-70MPH WHEN ALL OF A SUDDEN THE RPM WENT OUT OF CONTROL ,ATTEMPTED TO PRESS ON THE GAS CAR WOULD NOT ACCELERATE, SOUNDED LIKE THE VEHICLE WOULD NOT SHIFT OUT OF PRESENT GEAR. PULLED OVER TO THE SIDE OF THE ROAD. TAKEN TO DEALER NEED WHOLE NEW TRANSMISSION.
Incident date: May 1, 2015
HEAD LIGHTS ON CAR WILL INTERMITTENTLY GO OUT WHILE DRIVING. MANY TIMES IT WILL JUST BE FOR A FEW SECONDS. HOWEVER CAN LAST FOR SEVERAL MINUTES. I NOW KNOW THAT THE BRIGHTS CONTINUE TO WORK. ALTHOUGH DID NOT KNOW THIS AT THE TIME I WAS LEFT STRANDED IN THE DESERT WITH CHILDREN AND NO CELL PHONE SERVICE. I ALSO DON'T FEEL COMFORTABLE DRIVING WITH BRIGHTS ON ALL THE TIME DUE TO THE BRIGHTS BEING SO ... Read more
Incident date: May 14, 2015
THE AIR BAG LIGHT IN THE CAR COMES ON WHEN I'M DRIVING. I CHECKED WITH THE DEALER AND THEY SAID IF I PAY $500 THEY CAN TAKE CARE OF THE PROBLEM. I THINK THIS IS A SAFETY PROBLEM BECAUSE THE AIR BAG WILL NOT DEPLOY IF I AM IN A ACCIDENT.
Incident date: Aug 10, 2015
TL* THE CONTACT OWNS A 2002 BUICK LESABRE. WHILE DRIVING APPROXIMATELY 40 MPH WITH THE HEATING SYSTEM ACTIVATED, COLD AIR EMITTED FROM THE VENTS OF THE VEHICLE. IN ADDITION, THERE WAS AN UNKNOWN SUBSTANCE LEAKING FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000.
Incident date: Aug 31, 2006
TL* THE CONTACT OWNS A 2004 BUICK RAINIER. THE CONTACT STATED THAT WHILE ATTEMPTING TO MAKE A TURN INTO A PARKING SPACE, THE VEHICLE JERKED. IN ADDITION, AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES WHO DIAGNOSED THAT THE ENCODER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFI... Read more
Incident date: Oct 28, 2014
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE REAR DRIVER AND PASSENGER SIDE DOORS FAILED TO UNLOCK OR OPEN. THE CONTACT STATED THAT THIS WAS A RECURRING FAILURE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE LOCKS NEEDED TO BE OILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS ... Read more
Incident date: Apr 10, 2015
THE GAS HAND SAID IT WAS FULL, WHEN I DROVE OFF THE PARKING LOT.. I DIDN'T GET OFF THE ROAD, WHEN THE CAR RAN OUT OF GAS. CARS BLOWING HORNS.
Incident date: Apr 10, 2015
THE GAS HAND SAID IT WAS FULL, WHEN I DROVE OFF THE PARKING LOT.. I DIDN'T GET OFF THE ROAD, WHEN THE CAR RAN OUT OF GAS. CARS BLOWING HORNS.
Incident date: Apr 10, 2015
THE GAS HAND SAID IT WAS FULL, WHEN I DROVE OFF THE PARKING LOT.. I DIDN'T GET OFF THE ROAD, WHEN THE CAR RAN OUT OF GAS. CARS BLOWING HORNS.
Incident date: Jul 24, 2015
I BOUGHT THIS LOVELY CAR AND THOUGHT I GOT A GREAT DEAL-NOW I WONDER WHAT I WAS THINKING!! THE CAR DROVE HOME FROM THE DEALERSHIP BEAUTIFULLY, BUT AFTER 5 DAYS OF OWNING IT I WAS DRIVING DOWN A MAJOR HIGHWAY AT 70MPH AND THE HEADLIGHTS SHUT OFF. I NOW HAVE THAT PROBLEM ANY TIME I DRIVE AT NIGHT. THE PASSENGER AIR BAG LIGHT GOES OFF AND ON WHILE THE SEAT IS OCCUPIED AND LAST NIGHT I LOOKED OUTSIDE,... Read more
Incident date: Jul 24, 2015
I BOUGHT THIS LOVELY CAR AND THOUGHT I GOT A GREAT DEAL-NOW I WONDER WHAT I WAS THINKING!! THE CAR DROVE HOME FROM THE DEALERSHIP BEAUTIFULLY, BUT AFTER 5 DAYS OF OWNING IT I WAS DRIVING DOWN A MAJOR HIGHWAY AT 70MPH AND THE HEADLIGHTS SHUT OFF. I NOW HAVE THAT PROBLEM ANY TIME I DRIVE AT NIGHT. THE PASSENGER AIR BAG LIGHT GOES OFF AND ON WHILE THE SEAT IS OCCUPIED AND LAST NIGHT I LOOKED OUTSIDE,... Read more
Incident date: Jul 24, 2015
I BOUGHT THIS LOVELY CAR AND THOUGHT I GOT A GREAT DEAL-NOW I WONDER WHAT I WAS THINKING!! THE CAR DROVE HOME FROM THE DEALERSHIP BEAUTIFULLY, BUT AFTER 5 DAYS OF OWNING IT I WAS DRIVING DOWN A MAJOR HIGHWAY AT 70MPH AND THE HEADLIGHTS SHUT OFF. I NOW HAVE THAT PROBLEM ANY TIME I DRIVE AT NIGHT. THE PASSENGER AIR BAG LIGHT GOES OFF AND ON WHILE THE SEAT IS OCCUPIED AND LAST NIGHT I LOOKED OUTSIDE,... Read more
Incident date: May 1, 2015
TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE EQUIPPED WITH GOODYEAR FORTERA HL TIRES, SIZE P255/65R18/109S. THE CONTACT STATED THAT THE FOUR TIRES DEVELOPED CRACKS IN THE CHANNEL AROUND THE CIRCUMFERENCE OF THE TIRES AND THE OUTER TREAD. THE CONTACT INDICATED THAT THE TIRES WERE NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15T002000 (TIRES); HOWEVER, THE TIRES EXPERIENCED THE SAME FAILURE LISTED IN THE REC... Read more
Incident date: Jul 12, 2011
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE HEADLIGHTS SHUT OFF. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE HEADLIGHT SENSOR MODULE WAS REPLACED. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V755000 (EXTERIOR LIGHTING) HOWEVER, THE REMEDY WAS UNAVAILABLE TO PE... Read more
Incident date: Aug 1, 2013
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE SUDDENLY STALLED. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED AS NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THE KEY CAUSED THE FAILURE. THE KEY WAS REPLACED. IN ADDITION, THE ABS/TRACTION CONTROL WARNING LIGHT ILLUMINATED, THE HIGH BEAM AND LOW BEAM HEAD LIGHTS WOULD NOT OPERATE. T... Read more
Incident date: Aug 1, 2013
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE SUDDENLY STALLED. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED AS NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THE KEY CAUSED THE FAILURE. THE KEY WAS REPLACED. IN ADDITION, THE ABS/TRACTION CONTROL WARNING LIGHT ILLUMINATED, THE HIGH BEAM AND LOW BEAM HEAD LIGHTS WOULD NOT OPERATE. T... Read more
Incident date: Aug 1, 2013
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE SUDDENLY STALLED. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED AS NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THE KEY CAUSED THE FAILURE. THE KEY WAS REPLACED. IN ADDITION, THE ABS/TRACTION CONTROL WARNING LIGHT ILLUMINATED, THE HIGH BEAM AND LOW BEAM HEAD LIGHTS WOULD NOT OPERATE. T... Read more
Incident date: Apr 30, 2015
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE CONTACT NOTICED A BURNING ODOR COMING FROM THE AIR VENTS IN THE VEHICLE. THE CONTACT PULLED OVER AND UPON FURTHER INSPECTION, NOTICED THAT THE FRONT OF THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS... Read more
Fire
BUICK
PARK AVENUE
(1998) - STEERING
Aug 13, 2015
Incident date: Jul 9, 2015
DRIVING DOWN THE HIWAY, HAD JUST PASSED A SEMI; THANK GOODNESS IT WAS AFTER THAT THAT MY DRIVER'S SIDE TIRE BLEW MAKING THE CAR QUITE DIFFICULT TO STEER. TOOK IT TO FIRESTONE; HAD TO HAVE BOTH FRONT TIRES REPLACED AND INSTRUCTED TO BRING IT BACK THE WEEK AFTER FOR AN ALIGNMENT. AT THAT TIME I DISCOVERED THAT BOTH NEW FRONT TIRES WERE ALREADY RUINED DUE TO THE CRADLE/FRAME ASSEMBLY WHICH WAS RUST... Read more
BUICK
PARK AVENUE
(1998) - SUSPENSION
Aug 13, 2015
Incident date: Jul 9, 2015
DRIVING DOWN THE HIWAY, HAD JUST PASSED A SEMI; THANK GOODNESS IT WAS AFTER THAT THAT MY DRIVER'S SIDE TIRE BLEW MAKING THE CAR QUITE DIFFICULT TO STEER. TOOK IT TO FIRESTONE; HAD TO HAVE BOTH FRONT TIRES REPLACED AND INSTRUCTED TO BRING IT BACK THE WEEK AFTER FOR AN ALIGNMENT. AT THAT TIME I DISCOVERED THAT BOTH NEW FRONT TIRES WERE ALREADY RUINED DUE TO THE CRADLE/FRAME ASSEMBLY WHICH WAS RUST... Read more
BUICK
PARK AVENUE
(1998) - WHEELS
Aug 13, 2015
Incident date: Jul 9, 2015
DRIVING DOWN THE HIWAY, HAD JUST PASSED A SEMI; THANK GOODNESS IT WAS AFTER THAT THAT MY DRIVER'S SIDE TIRE BLEW MAKING THE CAR QUITE DIFFICULT TO STEER. TOOK IT TO FIRESTONE; HAD TO HAVE BOTH FRONT TIRES REPLACED AND INSTRUCTED TO BRING IT BACK THE WEEK AFTER FOR AN ALIGNMENT. AT THAT TIME I DISCOVERED THAT BOTH NEW FRONT TIRES WERE ALREADY RUINED DUE TO THE CRADLE/FRAME ASSEMBLY WHICH WAS RUST... Read more
Incident date: Sep 6, 2012
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THE FRONT DRIVER SIDE LOCK FAILED TO LOCK AND UNLOCK INTERMITTENTLY. THE CONTACT ALSO MENTIONED WHEN ACTIVATING THE KEY FOB TO CHECK IF THE DOOR WAS LOCKED, THE REAR DOOR ALARM SOUNDED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER DOOR LOCK ACTUATOR AND THE DOOR HANDLE NEEDED TO BE REPAIRED. THE VEHICLE WA... Read more
Incident date: Aug 10, 2015
TL* THE CONTACT OWNS A 2014 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH AND CROSSING TRAIN TRACKS, THE TRAIN CRASHED INTO THE CONTACT'S VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD INJURY AND THE FRONT PASSENGER SUSTAINED A KNEE INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE MANUFACTU... Read more
Crash
2 injured
Incident date: Nov 25, 2014
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) AND STATED THAT THE PART AND THE PERMANENT REMEDY WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAI... Read more
Incident date: May 1, 2014
ON JULY 20 I FILED A REPORT WITH THE IOWA ATTORNEY GENERAL. I NEXT RECEIVED A LETTER DATED JULY 27 FROM THE IOWA ATTORNEY GENERAL THAT ALL MY INFORMATION HAD BEEN SENT TO THE NHTSA. TODAY I CHECKED WITH THE NHTSA TO GET AN UPDATE ON WHAT IS HAPPENING. THEY SAID THAT THEY DO NOT HAVE ANY RECORD ON MY PROBLEM. I CONTACTED THE IOWA ATTORNEY GENERAL OFFICE AND THEY ASSURED ME THAT EVERYTHING WAS FORWA... Read more
Incident date: Aug 8, 2015
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THERE WAS A LOUD BANG AS THE SIDE AIR BAGS DEPLOYED WITHOUT WARNING. THE REAR PASSENGER SUSTAINED A LACERATION ON THE NECK THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT M... Read more
1 injured
Incident date: Aug 6, 2015
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED SEVERAL TIMES INTERMITTENTLY. THE CONTACT TURNED THE KEY AND THE VEHICLE WOULD NOT START ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE BATTERY CONSTANTLY HAD A SUDDEN LOSS OF POWER AND NEEDED TO BE RECHARGED FREQUENTLY. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 13V1730... Read more
Incident date: Aug 4, 2014
WHILE DRIVING MY SPEEDOMETER WILL READ 120MPH WHEN IN FACT I'M ONLY DOING 65MPH. IT'LL STAY STUCK AT 60 AND 120MPH WHEN THE TRUCK IS TURNED OFF. I HAVE TO TURN THE ENGINE OFF AND ON TO RESET IT BACK TO 0. ONE DAY IT WORKS FINE, NEXT DAY IT'S READING INCORRECTLY. MY OIL GAUGE JUST STOPPED WORKING ALL TOGETHER. MY HEADLIGHTS ALSO FLICKER WHILE I'M DRIVING.
Incident date: Aug 4, 2014
WHILE DRIVING MY SPEEDOMETER WILL READ 120MPH WHEN IN FACT I'M ONLY DOING 65MPH. IT'LL STAY STUCK AT 60 AND 120MPH WHEN THE TRUCK IS TURNED OFF. I HAVE TO TURN THE ENGINE OFF AND ON TO RESET IT BACK TO 0. ONE DAY IT WORKS FINE, NEXT DAY IT'S READING INCORRECTLY. MY OIL GAUGE JUST STOPPED WORKING ALL TOGETHER. MY HEADLIGHTS ALSO FLICKER WHILE I'M DRIVING.
Incident date: Aug 10, 2015
MY SPEEDOMETER IS NOT SHOWING THE ACCURATE SPEED. THE NEEDLE SHOOTS TO 100-120MPH, WHEN I AM ONLY DOING 65 MPH. WHEN I TURN THE TRUCK OFF IT WILL SIT AT 60MPH OR STAY ON 120MPH. I HAVE TO TURN THE TRUCK OFF AND ON TO RESET THE SPEEDOMETER. THE OIL GAUGE JUST STOPPED WORKING. ALSO MY HEADLIGHTS FLICKER WHILE I AM DRIVING. THE PROBLEM WITH THE SPEEDOMETER HAS BEEN AN ONGOING ISSUE.
Incident date: Aug 1, 2015
LOSS OF LOW BEAM HEADLIGHTS
Incident date: Jul 17, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING AT 55 MPH, THE HEADLIGHTS AND TAIL LIGHTS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A TEMPORARY REMEDY WAS PERFORMED; HOWEVER, THE FAILURE RECURRED WITHIN 24 HOURS. THE REPAIRS WERE UNKNOWN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE REPAIR WA... Read more
BUICK
RENDEZVOUS
(2003) - FUEL/PROPULSION SYSTEM
Aug 7, 2015
Incident date: Jul 1, 2015
TL* THE CONTACT OWNS A 2003 BUICK RENDEZVOUS. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE FUEL TANK LEAKED AND THERE WAS AN ABNORMAL ODOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL LEAK WAS NEAR THE FILLER SPOUT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 07V349000 (FUEL SYSTEM, GASOLINE) WAS RELATED TO THE... Read more
BUICK
RENDEZVOUS
(2003) - ENGINE
Aug 7, 2015
Incident date: Jul 1, 2015
TL* THE CONTACT OWNS A 2003 BUICK RENDEZVOUS. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE FUEL TANK LEAKED AND THERE WAS AN ABNORMAL ODOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL LEAK WAS NEAR THE FILLER SPOUT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 07V349000 (FUEL SYSTEM, GASOLINE) WAS RELATED TO THE... Read more
Incident date: Jul 18, 2015
ON THE WAY HOME FROM A CELEBRATION IN OUR TOWN, I HIT A DEER. I IMMEDIATELY HEARD A LOUD COUPLE OF BANGS, NOT JUST FROM THE IMPACT AND SMOKE WAS COMING OUT FROM THE STEERING COLUMN AND GLOVEBOX. ONSTAR CALLED IMMEDIATELY AND SAID THAT MY AIRBAGS HAD DEPLOYED AND THEY ASKED IF I NEEDED HELP. THE CONCERN IS THAT THE AIRBAGS FIRED BUT DID NOT DEPLOY.
Crash
Incident date: Jul 18, 2015
ON THE WAY HOME FROM A CELEBRATION IN OUR TOWN, I HIT A DEER. I IMMEDIATELY HEARD A LOUD COUPLE OF BANGS, NOT JUST FROM THE IMPACT AND SMOKE WAS COMING OUT FROM THE STEERING COLUMN AND GLOVEBOX. ONSTAR CALLED IMMEDIATELY AND SAID THAT MY AIRBAGS HAD DEPLOYED AND THEY ASKED IF I NEEDED HELP. THE CONCERN IS THAT THE AIRBAGS FIRED BUT DID NOT DEPLOY.
Crash
Incident date: Jul 18, 2015
ON THE WAY HOME FROM A CELEBRATION IN OUR TOWN, I HIT A DEER. I IMMEDIATELY HEARD A LOUD COUPLE OF BANGS, NOT JUST FROM THE IMPACT AND SMOKE WAS COMING OUT FROM THE STEERING COLUMN AND GLOVEBOX. ONSTAR CALLED IMMEDIATELY AND SAID THAT MY AIRBAGS HAD DEPLOYED AND THEY ASKED IF I NEEDED HELP. THE CONCERN IS THAT THE AIRBAGS FIRED BUT DID NOT DEPLOY.
Crash
Incident date: Apr 1, 2015
MESSAGE KEEPS APPEARING "SERVICE AIR BAGS'. DEALER TOLD US THAT CORD UNDER SEAT CONNECTING TO AIR BAGS IS NOT LONG ENOUGH. EVERY TIME SEAT IS MOVED AND SOMETIMES WHEN IT IS NOT MOVED THE MESSAGE APPEARS. CAN WE GET AN APPROVAL FROM COMPANY TO TAKE IT TO DEALER TO GET IT FIXED. WE GOT A RECALL ON THE TAILGATE SO WE COULD GET AIR BAG FIXED AT THE SAME TIME.
BUICK
RENDEZVOUS
(2006) - ENGINE
Aug 5, 2015
Incident date: Jul 25, 2015
TL* THE CONTACT OWNS A 2006 BUICK RENDEZVOUS. WHILE DRIVING AT NUMEROUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED, BUT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000. UPDATED 11/19/15*LJ
Incident date: Jul 2, 2015
I WAS DRIVING ON PARKWAY IN NASSAU COUNTY AT 11:30 AM ON 7/2/15 ON A SUNNY DAY AND THE WINDSHIELD WIPERS STARTED GOING UP AND DOWN SLOWLY, I HAD NOT PUT THEM ON. WHILE DRIVING I TRIED TO STOP THE WIPERS TO NO AVAIL. THE COMPUTER ON DASHBOARD STATED 'OPEN HOOD' BUT AS I WAS DRIVING THE HOOD WAS DEFINITELY NOT OPEN. I LATER REALIZED THE COMPUTER WAS SAYING... OPEN THE HOOD. A FEW MOMENTS LATER I... Read more
Fire
Incident date: Aug 13, 2014
THIS HAS HAPPENED TWICE. TWICE I WAS GOING ABOUT 55 OR 60 MILES PER HOUR AND SUDDENLY I HAD REDUCED POWER. THIS HAPPENED IN JULY AND THEN SEVERAL MONTHS AGO. MY ENGINE LIGHT HAS COME ON AND CODES SHOW THAT P1125, ACCELERATOR PEDAL POSITION SENSOR FAULT, AND P2138 ACCELERATOR PEDAL POSITION PERFORMANCE. I RECALL I GOT A LETTER FROM GM ABOUT THIS MATTER, BUT I CAN NOT LOCATE AT THIS TIME..
Incident date: Jan 7, 2015
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jan 7, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jul 6, 2015
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT THE POWER STEERING PUMP AND THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000.
BUICK
RENDEZVOUS
(2005) - SERVICE BRAKES
Aug 4, 2015
Incident date: Jan 1, 2014
TL* THE CONTACT OWNS A 2005 BUICK RENDEZVOUS. THE CONTACT STATED THAT THE BRAKE SYSTEM FAILED WHEN THE BRAKE PEDAL WAS ENGAGED. THE CONTACT MENTIONED THAT THE BRAKE PEDAL FELT SOFT, HESITATED, AND VIBRATED AS IT EMITTED A LOUD GRINDING NOISE. THE ALL WHEEL DRIVE AND THE ANTI LOCK LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. THE DEALER REPLACED THE BRAKE PAD... Read more
Incident date: Aug 5, 2013
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. UPON TRAVELING OVER A PUDDLE OF WATER, THERE WAS A SUDDEN LOSS OF POWER STEERING. THE CONTACT EXPERIENCED THE STEERING WHEEL BECOMING EXTREMELY TIGHT UPON TRYING TO TURN LEFT AND RIGHT WHEN THERE WAS EXCESSIVE RAIN. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN TWICE. THE TECHNICIAN WAS UNABLE TO REPLICATE OR DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT... Read more