Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Nov 7, 2014
MY MOTHERS AUTOMATIC LOW BEAM HEADLIGHTS WILL INTERMITTENTLY FUNCTION. MY MOTHER IS 85 YEARS OLD AND THIS IS A POTENTIALLY DANGEROUS CONDITION FOR HER. SHE IS NOT AS ATTENTIVE AS SHE WAS WHEN SHE WAS YOUNGER AND SHE DOES NOT NOTICE THAT THE LIGHTS ARE NOT SHINING UNTIL SHE GETS IN A RURAL AREA AND REALIZES THAT SHE CANNOT SEE. THIS CAN CAUSE HER TO GET A LITTLE ANXIOUS AND CONFUSED UNTIL SHE STOPS... Read more
Incident date: Aug 22, 2015
REAR PASSENGER SIDE DOOR WAS OPENED AND CLOSED AFTER ENTERING, ONCE WE TRIED TO OPEN THAT DOOR IT NO LONGER OPENED FROM THE INSIDE OR THE OUTSIDE. THE SAME THING HAPPENED TO THE REAR DRIVER'S SIDE DOOR THE NEXT DAY, NOW NEITHER OF THE REAR DOORS OPEN FROM THE INSIDE OR THE OUTSIDE. THE CHILD SAFETY LOCKS WERE NOT ON PRIOR TO THIS HAPPENING SO IT COULDN'T HAVE HAD AN EFFECT ON WHY THIS HAPPENED AS ... Read more
Incident date: Aug 23, 2015
TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). IN ADDITION, THE CONTACT, WHO WAS A CERTIFIED AUTO ENGINEER, STATED THAT THE RELAY FOR THE FUEL PUMP HEATED UP AND MELTED, CAUSING THE FUEL PUMP TO STOP FUNCTIONING. THE CONTACT REPLACED THE RELAY, BUT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIE... Read more
Incident date: Nov 25, 2014
TL* THE CONTACT OWNS A 2007 BUICK RAINIER. THE CONTACT RECEIVED NOTIFICATION OF THE NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/16/15 *CN
Incident date: Oct 15, 2013
WHILE DRIVING AT NIGHT, THE HEADLIGHTS GO OUT. LEAVING ONLY THE BRIGHTS OR FOG LIGHTS OPERATABLE. THEY SOME TIMES WILL COME BACK ON, BUT OTHER TIMES NOT AT ALL. THIS IS SPORATIC, WITH NO RYTHME OR REASON. DRIVING AT NIGHT FOR OVER A HALF HOUR WITH ONLY YOUR BRIGHTS IS EXTREMELY DANGEROUS. OTHER MOTORISTS FLASH THEIR LIGHTS AT YOU IF YOU HAVE YOUR BRIGHTS ON, OR IF ONLY THE FOG LIGHTS ARE ON, OTH... Read more
Incident date: Aug 24, 2015
WHEN DRIVING HOME FROM A MEETING ABOUT 30 MILES FROM HOME MY HEADLIGHTS WENT OUT. I TRIED TO SWITCH TO MANUAL CONTROL OF THE HEADLIGHTS IT DIDN'T WORK. THE ONLY LIGHT THAT I COULD USE MY THE TEMPORARY BRIGHT LIGHTS WHEN THERE WERE NO OTHER CARS WERE COMING IN THE OPPOSITE DIRECTION. THE FOLLOWING DAY I WENT TO GUSWEILER GM CENTER TO FIND OUT WHAT HAPPENED. THEY SAID IT WAS THE HEADLAMP DRIVER MODU... Read more
Incident date: Jul 1, 2015
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING 25 MPH, THE VEHICLE HESITATED AS IF IT WERE ABOUT TO STALL AND THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT SMOKE STARTED TO EMIT FROM THE REAR PASSENGER SEAT WHERE A CHILD SAFETY SEAT WAS INSTALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THERE WAS AN ELECTRICAL FAILURE. THE VEHICLE... Read more
Fire
Incident date: Oct 1, 2014
SOMETIMES WHEN I AM DRIVING MY ICON FOR THE AIRBAGS IS ILLUMINATED ON MY DASH, WHICH I SUPPOSE MEANS THAT MY AIR BAGS ARE NOT ACTIVATED. WHEN I WENT TO ANDY MOHR BUICK IN FISHERS, IN. 46038, I QUESTIONED THEM ABOUT IT. AND THEY SAID THEY DID NOT KNOW WHAT WAS CAUSING IT, AND THEY WOULD HAVE TO PUT IT ON THE ANALYZER AND FIND OUT WHAT WAS WRONG AND THAT COULD COST SEVERAL HUNDREDS OF DOLLARS. SO I ... Read more
Incident date: Sep 16, 2014
STEERING LOCKS UP AT LOW SPEEDS. IT HAPPENS WHEN TURNING A CORNER AT LOW SPEEDS AND ITS VERY HARD TO TURN ALMOST CAUSE ME AN ACCIDENT ON 08/23/15 WITH ALL MY FAMILY ON BOARD.
Incident date: Nov 26, 2014
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING 40 MPH, THE HEADLIGHTS FAILED TO FUNCTION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAI... Read more
Incident date: Apr 24, 2014
I OWNED THE CAR LESS THAN ONE WEEK AND AS I WAS DRIVING ON THE I-10 THE SUNROOF EXPLODED ON ME, DEALERSHIP TRIED TO PIN IT ON ME, BUT THEY WOUND UP KEEPING THE CAR A MONTH AND FINALLY FIXED IT , I KINDA FIGURED IT WAS A MANU DEFECT, BUT THE DEALERSHIP WON'T FESS UP TO THAT
1 injured
Incident date: Aug 23, 2015
WHILE DRIVING ON THE INTERSTATE, WITHOUT ANY TYPE OF WARNING INDICATOR , MY STEERING WHEEL FELL OFF. I MANAGE TO REATTACH IT AND MANEUVER OUT OF TRAFFIC TO SAFETY. ONCE I MADE IT TO SAFETY THE STEERING WHEEL AGAIN FAIL COMPLETELY OFF. MY CAR HAD A RECALL ON IT, THAT WAS REPAIRED A FEW WEEKS AGO DEALING WITH THE AIRBAG. I'M NOT SURE IF THIS IS A MANUFACTOR PROBLEM OR NEGLIGENCE ON THE DEALERSHIP O... Read more
Incident date: Jul 28, 2015
WHEN BACKING OUT OF THE DRIVEWAY OR WHEN MAKING TURNS A WINDING NOISE WOULD OCCUR. CHECKED THE POWER STEERING FLUID AND NOTED IT WAS LOW. ADDED POWER STEERING FLUID AND THE WINDING NOISE WENT AWAY. A WEEK LATER THE WAS DIFFICULT TO STEER AND HARD TO MAKE TURNS. MORE POWER STEERING FLUID WAS ADDED AND UPON FURTHER INVESTIGATION IT WAS NOTED A POWER STEERING FLUID LEAK AT THE HOSE CONNECTOR NEAR THE... Read more
Incident date: Sep 19, 2014
2008 BUICK ENCLAVE. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FOR VEHICLE TRANSMISSION REPAIRS. *SMD THE CONSUMER STATED GM DENIED HER REQUEST FOR FINANCIAL SUPPORT. IN SPETEMBER 2014, THE TRANSMISSION WAS REPLACED DUE TO A WAVE PLATE DEFECT. THE CONSUMER RECEIVED A LETTER FROM GM STATING THEY WOULD OFFER FULL REIMBURSEMENT FOR VEHICLES THAT HAD THE REPAIR IF THEY WERE LESS THAN 10 YEARS OL... Read more
Incident date: Jun 10, 2015
BOUGHT THE VEHICLE ON 2/28/2015 FROM RICK HENDRICK BUICK GMC IN DULUTH GA. AROUND THE BEGINNING OF JUNE 2015 MY AIR VENT ON THE DRIVE SIDE WAS COMING OUT OF THE DASHBOARD. I TOOK MY VEHICLE TO THE DEALER ON 06/10/2015. THEY SAID THEY HAD TO ORDER A NEW ONE. I TOOK THE CAR BACK TO THE DEALER ON 6/13/2015 TO GET THE VENT REPLACED. SINCE THEN THERE HAS BEEN A VERY STRONG ORDOR(SMELL) COMING FROM ... Read more
Incident date: Jun 10, 2015
BOUGHT THE VEHICLE ON 2/28/2015 FROM RICK HENDRICK BUICK GMC IN DULUTH GA. AROUND THE BEGINNING OF JUNE 2015 MY AIR VENT ON THE DRIVE SIDE WAS COMING OUT OF THE DASHBOARD. I TOOK MY VEHICLE TO THE DEALER ON 06/10/2015. THEY SAID THEY HAD TO ORDER A NEW ONE. I TOOK THE CAR BACK TO THE DEALER ON 6/13/2015 TO GET THE VENT REPLACED. SINCE THEN THERE HAS BEEN A VERY STRONG ORDOR(SMELL) COMING FROM ... Read more
Incident date: Apr 24, 2014
DRIVING DOWN THE ROAD AND THE VEHICLE STARTS REVVING. TRANSMISSIONS SLIPS AND THEN HOES OUT. VEHICLE WOULD NOT MOVE
Incident date: May 2, 2015
WAS GOING DOWN HIGHWAY AT NIGHT AND MY HEADLIGHTS SUDDENLY WENT OFF ,I HAD TO DRIVE ABOUT 4 MILES WITH NO HEADLIGHTS AND BLINKERS FLASHING. AS I PULLED INTO MY STOP AND PUT CAR IN PARK ,LIGHTS CAME BACK ON. I DROVE BACK HOME NO PROBLEM . CALLED DEALER ON MONDAY THEY MADE AN APPT. FOR ME ON WEDNESDAY MAY 6,2015 AND THEY REPLACED HEADLIGHT INTERNAL SWITCH AND CHARGED ME 121.69+ TAX ALSO SAID BATT... Read more
Incident date: Aug 23, 2015
WHILE TRAVELING WITH CRUISE CONTROL SET TO 79 MPH, I ACCELERATED TO PASS A SEMI THAT WAS DRIVING ERRATICALLY. AFTER PASSING, I LET OFF THE GAS BUT THE GAS PEDAL STUCK. NONE OF THE CRUISE CONTROL BUTTONS WOULD WORK TO SLOW US, THE BRAKES WOULD NOT SLOW US, EVENTUALLY PLACING THE CAR IN NEUTRAL ALLOWED US TO SAFELY STOP ALONG THE ROAD. BUICK CUSTOMER SUPPORT BASICALLY SAID THERE'S NOTHING WRONG A... Read more
Incident date: Aug 23, 2015
WHILE TRAVELING WITH CRUISE CONTROL SET TO 79 MPH, I ACCELERATED TO PASS A SEMI THAT WAS DRIVING ERRATICALLY. AFTER PASSING, I LET OFF THE GAS BUT THE GAS PEDAL STUCK. NONE OF THE CRUISE CONTROL BUTTONS WOULD WORK TO SLOW US, THE BRAKES WOULD NOT SLOW US, EVENTUALLY PLACING THE CAR IN NEUTRAL ALLOWED US TO SAFELY STOP ALONG THE ROAD. BUICK CUSTOMER SUPPORT BASICALLY SAID THERE'S NOTHING WRONG A... Read more
Incident date: Aug 23, 2015
WHILE TRAVELING WITH CRUISE CONTROL SET TO 79 MPH, I ACCELERATED TO PASS A SEMI THAT WAS DRIVING ERRATICALLY. AFTER PASSING, I LET OFF THE GAS BUT THE GAS PEDAL STUCK. NONE OF THE CRUISE CONTROL BUTTONS WOULD WORK TO SLOW US, THE BRAKES WOULD NOT SLOW US, EVENTUALLY PLACING THE CAR IN NEUTRAL ALLOWED US TO SAFELY STOP ALONG THE ROAD. BUICK CUSTOMER SUPPORT BASICALLY SAID THERE'S NOTHING WRONG A... Read more
Incident date: Aug 21, 2015
WELL IT HAPPENED ON DATE SPECIFIED SLIDE DOORS WILL NOT OPEN NOR WILL THEY OPEN MANUALLY !! THIS IS LIFE OR DEATH ORDEAL SINCE I CAN'T SEEM GET THEM OPEN !!!
Incident date: Aug 22, 2015
JUST FIXING EVENING PHONE # ON COMPLAINT # 10758654 ALL WINDOW REGULATERS GOING BAD IF NOT MAKE A RECALL FOR USING CHEAP PLASTIC PARTS WILL BE FILING A CLASS ACTION LAW SUIT AT $ 500.00 A WINDOW THAT MORE MONEY THAN MY LOAN AND CAR INSURANCE COMBINED TAKE A LOOK AT CARCOMPLAINTS.COM AND YOU WILL SEE ITS THE # 1 PROBLEM WITH THE CAR WE BOUGHT A NEW BUICK VERANO PREMIUM TURBO TWO WILL TAKE CA... Read more
Incident date: Aug 22, 2015
ALL WINDOW REGULATERS GOING BAD AFTER JUST BUYING CAR WITH ONLY 38,100 MILES ON IT IT IS COSTING ME MORE MONEY TO REPAIR THIS THAN MY LOAN AND CAR INSURANCE LOOK AT ALL THE COMPLAINTS TAKE A LOOK AT CARCOMPLAINTS.COM AND YOU WILL FIND THIS IS THE BIGGEST PROBLEM WITH CAR. USING PLASTIC PARTS FOR WINDOW REGULATERS WAS BIG MISTAKE SHOULD BE A RECALL OR I AM TRYING TO GET EVERYBODY TOGETHER TO FILE... Read more
Incident date: Jan 15, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Aug 1, 2012
THE DASH PAD IS PEELING AND WARPING AND I FOUND A SITE THAT TOLD ME TO REPORT IT HERE AS A LOT OF PEOPLE ARE HAVING THE SAME ISSUE WITH SEVERAL YEARS OF THE LESABRE.
Incident date: Jan 15, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Aug 21, 2015
THE AIR BAG LIGHT COMES ON INTERMITTENTLY. I TOOK IT IN FOR SERVICE, AND WAS TOLD IT WOULD BE $1300 TO REPLACE THE PASSENGER PRESENCE MODULE. I'VE SEEN OTHER COMPLAINTS ONLINE REGARDING THIS SAME ITEM. I'VE ALSO HAD ISSUES WITH THE AUTOMATIC LOCKS. IT INITIALLY STARTED WITH THE PASSENGER FRONT DOOR, AND HAS NOW PROGRESSED TO ALL THE DOORS. THE PRICE I WAS GIVEN TO REPAIR THIS WAS $1600... Read more
Incident date: Aug 21, 2015
THE AIR BAG LIGHT COMES ON INTERMITTENTLY. I TOOK IT IN FOR SERVICE, AND WAS TOLD IT WOULD BE $1300 TO REPLACE THE PASSENGER PRESENCE MODULE. I'VE SEEN OTHER COMPLAINTS ONLINE REGARDING THIS SAME ITEM. I'VE ALSO HAD ISSUES WITH THE AUTOMATIC LOCKS. IT INITIALLY STARTED WITH THE PASSENGER FRONT DOOR, AND HAS NOW PROGRESSED TO ALL THE DOORS. THE PRICE I WAS GIVEN TO REPAIR THIS WAS $1600... Read more
Incident date: Aug 20, 2015
MY CAR IS NOTHING BUT A PROBLEM AND VERY SERIOUS PROBLEM. I LOST CONTROL OF MY CAR AND ALMOST GET INTO ACCIDENT. THE ABS BREAKS IS NOT STABLE,SO MANY ELECTRICAL PROBLEMS. POWER WINDOWS IS DEFECT.
Incident date: Aug 20, 2015
MY CAR IS NOTHING BUT A PROBLEM AND VERY SERIOUS PROBLEM. I LOST CONTROL OF MY CAR AND ALMOST GET INTO ACCIDENT. THE ABS BREAKS IS NOT STABLE,SO MANY ELECTRICAL PROBLEMS. POWER WINDOWS IS DEFECT.
Incident date: Aug 20, 2015
MY CAR IS NOTHING BUT A PROBLEM AND VERY SERIOUS PROBLEM. I LOST CONTROL OF MY CAR AND ALMOST GET INTO ACCIDENT. THE ABS BREAKS IS NOT STABLE,SO MANY ELECTRICAL PROBLEMS. POWER WINDOWS IS DEFECT.
Incident date: May 13, 2015
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jun 1, 2010
BOUGHT CAR NEW IN 2010 (MAY) AND IN JUNE OF SAME YEAR THE ISSUE STARTED AND AFTER SUBSEQUENT VISITS TO DEALER ISSUE CONTINUED TO DATE ( AUG. 2015 ) . IT WAS NOT TIL RECENTLY THAT A SAFETY ISSUE IS APPARENT. VEHICLE STOPS ALMOST COMPLETELY AND IF IN TRAFFIC MUST TURN OFF CAR IN ORDER TO RESET. EVEN WHEN ELECTRONIC TRACTION CONTROL IS "DISABLED" THE ISSUE WILL STILL HAPPEN. ( NUMEROUS TRIPS TO DEALE... Read more
Incident date: Aug 19, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING AT 30 MPH, THE LOW BEAM HEADLIGHTS FAILED WITHOUT WARNING. THE HIGH BEAMS HAD TO BE ACTIVATED IN ORDER TO CONTINUE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,850.
Incident date: Aug 19, 2015
THE CAR STALLED TODAY AFTER REVERSING OUT OF MY PARKING SPOT AND SHIFTING INTO DRIVE. THIS IS THE 3RD TIME IN MY 14 MONTHS OF OWNING THE CAR THAT THIS HAS HAPPENED. IT ONLY HAPPENS RIGHT AFTER TURNING THE CAR ON. THE STEERING GOES OUT AND THE ENGINE STALLS, BUT THE ELECTRONICS REMAIN ON, IT'S A LOT LIKE WHAT HAPPENS WHEN YOU RUN OUT OF FUEL BUT MY TANK IS FULL. THE DEALER CANNOT REPLICATE THE ISSU... Read more
Incident date: Aug 19, 2015
THE CAR STALLED TODAY AFTER REVERSING OUT OF MY PARKING SPOT AND SHIFTING INTO DRIVE. THIS IS THE 3RD TIME IN MY 14 MONTHS OF OWNING THE CAR THAT THIS HAS HAPPENED. IT ONLY HAPPENS RIGHT AFTER TURNING THE CAR ON. THE STEERING GOES OUT AND THE ENGINE STALLS, BUT THE ELECTRONICS REMAIN ON, IT'S A LOT LIKE WHAT HAPPENS WHEN YOU RUN OUT OF FUEL BUT MY TANK IS FULL. THE DEALER CANNOT REPLICATE THE ISSU... Read more
Incident date: Aug 19, 2015
THE CAR STALLED TODAY AFTER REVERSING OUT OF MY PARKING SPOT AND SHIFTING INTO DRIVE. THIS IS THE 3RD TIME IN MY 14 MONTHS OF OWNING THE CAR THAT THIS HAS HAPPENED. IT ONLY HAPPENS RIGHT AFTER TURNING THE CAR ON. THE STEERING GOES OUT AND THE ENGINE STALLS, BUT THE ELECTRONICS REMAIN ON, IT'S A LOT LIKE WHAT HAPPENS WHEN YOU RUN OUT OF FUEL BUT MY TANK IS FULL. THE DEALER CANNOT REPLICATE THE ISSU... Read more
Incident date: Jan 1, 2015
IN JANUARY OF 2015 THE ELECTRONIC DOOR LOCK SYSTEM BEGAN TO MALFUNCTION. THE REMOTE FIRST FAILED TO CONTROL THE RIGHT REAR DOOR. THEN THE MALFUNCTION SPREAD TO THE LEFT FRONT DOOR LOCK. THE SITUATION BECAME WORSE UNTIL THE ENTIRE LOCKING SYSTEM COULD ONLY BE CONTROLLED MANUALLY. EVEN THEN THE PHYSICAL KEY CONTROL FREQUENTLY MALFUNCTIONED. SAFETY HAZARDS WERE CREATED INCLUDING LOCKING THE KEYS INSI... Read more
Incident date: Jul 28, 2014
TL* THE CONTACT OWNS A 2004 BUICK RAINIER. WHILE DRIVING AT 50 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.
Incident date: Aug 10, 2015
THE TRANSMISSION SUDDENLY FAILED. UPON TAKING THIS TO BOTH A GM DEALERSHIP AS WELL AS A TRANSMISSION SPECIALIST IT WAS IDENTIFIED THAT AN INTERNAL CLIP FAILED RESULTING IN COMPLETE TRANSMISSION DAMAGE. IT IS MY OPINION, AS WELL AS THE OPINION OF BOTH MECHANICS, THAT THIS TRANSMISSION SHOULD NOT HAVE FAILED AT SUCH LOW MILES. THERE ARE MANY COMPLAINTS ON THE INTERNET REGARDING THIS SAME PREMATUR... Read more
Incident date: Aug 4, 2015
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. AFTER PARKING AND ATTEMPTING TO EXIT THE VEHICLE, THE VEHICLE INDEPENDENTLY ROLLED BACK AND CRASHED INTO THE VEHICLE IN ITS REAR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 25,000.
BUICK
RENDEZVOUS
(2004) - ELECTRICAL SYSTEM
Aug 18, 2015
Incident date: Jul 4, 2012
ENGINE STOPS WORKING WITH LOSS OF ALL CONTROL, BATTERY TURNS OVER BUT VEHICLE WILL NOT START. AFTER APPROXIMATELY 1/2 HOUR ENGINE STARTS. DROVE TO MECHANIC AND NO INFORMATION AVAILOABLE IN COMPUTER. ALL DATA REMOVED.. PROBLEM REPEATED AT 70,00 MILES 90,000 MILES AND AT 150,000 MILES. NO MECHANIC COULD FIND ANY PRONLEM. FIRST OCCURRED WHEN PARKING AFTER A 50 MILE DRIVE. NEXT APPEARED AT A ST... Read more
BUICK
RENDEZVOUS
(2004) - ENGINE
Aug 18, 2015
Incident date: Jul 4, 2012
ENGINE STOPS WORKING WITH LOSS OF ALL CONTROL, BATTERY TURNS OVER BUT VEHICLE WILL NOT START. AFTER APPROXIMATELY 1/2 HOUR ENGINE STARTS. DROVE TO MECHANIC AND NO INFORMATION AVAILOABLE IN COMPUTER. ALL DATA REMOVED.. PROBLEM REPEATED AT 70,00 MILES 90,000 MILES AND AT 150,000 MILES. NO MECHANIC COULD FIND ANY PRONLEM. FIRST OCCURRED WHEN PARKING AFTER A 50 MILE DRIVE. NEXT APPEARED AT A ST... Read more
BUICK
RENDEZVOUS
(2004) - FUEL/PROPULSION SYSTEM
Aug 18, 2015
Incident date: Jul 4, 2012
ENGINE STOPS WORKING WITH LOSS OF ALL CONTROL, BATTERY TURNS OVER BUT VEHICLE WILL NOT START. AFTER APPROXIMATELY 1/2 HOUR ENGINE STARTS. DROVE TO MECHANIC AND NO INFORMATION AVAILOABLE IN COMPUTER. ALL DATA REMOVED.. PROBLEM REPEATED AT 70,00 MILES 90,000 MILES AND AT 150,000 MILES. NO MECHANIC COULD FIND ANY PRONLEM. FIRST OCCURRED WHEN PARKING AFTER A 50 MILE DRIVE. NEXT APPEARED AT A ST... Read more
Incident date: Aug 17, 2015
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE MAKING A RIGHT TURN AT APPROXIMATELY 40 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES AFTER ATTEMPTING TO MAKE A RIGHT TURN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000. MA 10/22/2015
Incident date: Mar 2, 2015
AT TIMES THE STEERING LOCKS UP AT LOW SPEEDS. IT HAPPENS NORMALLY WHEN TURNING A CORNER AT LOW SPEEDS. IT LOCKS UP AND VERY, VERY HARD TO TURN. I AM SURE AT SOME POINT IN A CONGESTED AREA IT IS GOING TO CAUSE ME TO CAUSE AN ACCIDENT AND POSSIBLY HURTING OR KILLING SOMEONE OR MYSELF. THIS IS WITHOUT A QUESTION A SAFETY ISSUE THAT BUICK NEEDS TO OWN. I HAVE READ IN MANY FORUMS THAT ALLOT OF BUICK OW... Read more
Incident date: Oct 6, 2014
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT THE STABILITY TRACTION CONTROL WARNING LIGHT CONTINUOUSLY ILLUMINATED. THE CONTACT MENTIONED THAT EVERY TIME THE FAILURE RECURRED, THE VEHICLE WOULD DRASTICALLY DECELERATE MAKING IT EXTREMELY DIFFICULT TO OPERATE. THE CONTACT HAD TO TURN THE VEHICLE OFF AND ON IN ORDER TO RESET THE COMPUTER. THE VEHICLE WAS ABLE TO RESTART EACH TIM... Read more
Incident date: Oct 6, 2014
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT THE STABILITY TRACTION CONTROL WARNING LIGHT CONTINUOUSLY ILLUMINATED. THE CONTACT MENTIONED THAT EVERY TIME THE FAILURE RECURRED, THE VEHICLE WOULD DRASTICALLY DECELERATE MAKING IT EXTREMELY DIFFICULT TO OPERATE. THE CONTACT HAD TO TURN THE VEHICLE OFF AND ON IN ORDER TO RESET THE COMPUTER. THE VEHICLE WAS ABLE TO RESTART EACH TIM... Read more
Incident date: Jul 1, 2011
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE PTS WARNING INDICATOR ILLUMINATED AND THE SEATS OVERHEATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS CONFIRMED THAT THE SEAT SENSOR AND THE PTS MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT MENTIONED THAT THE PTS MODULE WAS REPLACED ON TWO OTHER OCCASIONS. THE MANUFACTURER ... Read more