Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Aug 17, 2015
THE POWER STEERING WAS VERY TIGHT AND REQUIRED A LOT OF EFFORT TO TURN THE WHEEL. THE MECHANIC SAID THE CAR NEEDS A NEW RACK AND PINION, HOSE AND ALIGNMENT. VERY COSTLY. ...UPDATED 11/04/15 *BF
Incident date: Jul 28, 2015
AS I WAS ENTERING AN ENTRANCE RAMP TO THE FREEWAY, BEGINNING TO ACCELERATE SPEED, FOR SOME REASON I PULLED BACK ON THE STEERING WHEEL AND DISCOVERED THE TILT WAS NOT WORKING AND THE ENTIRE STEERING WHEEL ALONG WITH THE COLUMN PULLED BACK NEARLY SIX INCHES, AS IF WOULD DETACH.
Incident date: Nov 26, 2014
S10- DIRECT REPLY- LETTER TO THE SECRETARY FROM CONSTITUENT REGARDING ASSISTANCE WITH A SAFETY RECALL OF A 2005 BUICK LACROSSE. *SMD THE CONSUMER STATED THE AIR BAG LIGHT WOULD COME ON AND THEN GO OFF. THE DEALER STATED IT WOULD COST $150 TO REPLACE THE AIR BAG MODULE FOR THE DRIVER AND PASSENGER SIDE. ALSO, THE VEHICLE STALLED SLIGHTLY WHEN DRIVING UP A SHORT HILL. THERE WAS A NOISE COMING FR... Read more
Incident date: Nov 26, 2014
S10- DIRECT REPLY- LETTER TO THE SECRETARY FROM CONSTITUENT REGARDING ASSISTANCE WITH A SAFETY RECALL OF A 2005 BUICK LACROSSE. *SMD THE CONSUMER STATED THE AIR BAG LIGHT WOULD COME ON AND THEN GO OFF. THE DEALER STATED IT WOULD COST $150 TO REPLACE THE AIR BAG MODULE FOR THE DRIVER AND PASSENGER SIDE. ALSO, THE VEHICLE STALLED SLIGHTLY WHEN DRIVING UP A SHORT HILL. THERE WAS A NOISE COMING FR... Read more
Incident date: Nov 26, 2014
S10- DIRECT REPLY- LETTER TO THE SECRETARY FROM CONSTITUENT REGARDING ASSISTANCE WITH A SAFETY RECALL OF A 2005 BUICK LACROSSE. *SMD THE CONSUMER STATED THE AIR BAG LIGHT WOULD COME ON AND THEN GO OFF. THE DEALER STATED IT WOULD COST $150 TO REPLACE THE AIR BAG MODULE FOR THE DRIVER AND PASSENGER SIDE. ALSO, THE VEHICLE STALLED SLIGHTLY WHEN DRIVING UP A SHORT HILL. THERE WAS A NOISE COMING FR... Read more
Incident date: Nov 26, 2014
S10- DIRECT REPLY- LETTER TO THE SECRETARY FROM CONSTITUENT REGARDING ASSISTANCE WITH A SAFETY RECALL OF A 2005 BUICK LACROSSE. *SMD THE CONSUMER STATED THE AIR BAG LIGHT WOULD COME ON AND THEN GO OFF. THE DEALER STATED IT WOULD COST $150 TO REPLACE THE AIR BAG MODULE FOR THE DRIVER AND PASSENGER SIDE. ALSO, THE VEHICLE STALLED SLIGHTLY WHEN DRIVING UP A SHORT HILL. THERE WAS A NOISE COMING FR... Read more
Incident date: Nov 26, 2014
S10- DIRECT REPLY- LETTER TO THE SECRETARY FROM CONSTITUENT REGARDING ASSISTANCE WITH A SAFETY RECALL OF A 2005 BUICK LACROSSE. *SMD THE CONSUMER STATED THE AIR BAG LIGHT WOULD COME ON AND THEN GO OFF. THE DEALER STATED IT WOULD COST $150 TO REPLACE THE AIR BAG MODULE FOR THE DRIVER AND PASSENGER SIDE. ALSO, THE VEHICLE STALLED SLIGHTLY WHEN DRIVING UP A SHORT HILL. THERE WAS A NOISE COMING FR... Read more
Incident date: Jan 1, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING 35 MPH, THE LOW BEAM HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) IN JANUARY 2015. THE DEALER WAS CONTACTED AND INFORMED THE CONTACT THAT THE RECALL REMEDY WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT FELT THAT THE MANUFACTURER HAD EXCEEDED A REASON... Read more
Incident date: Sep 4, 2015
FUSE BOX UNDER REAR SEAT BURNED LEAVING CAR UNABLE TO RUN, LEAVING US STRANDED IN HUMID 90 DEGREE TEMPERATURE. CAR TOWED, REPAIRED COSTING NEARLY $800.
Fire
Incident date: Sep 3, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 60 MPH, THE HEAD LAMPS FAILED. THE FAILURE OCCURRED ONCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE EXTERIOR LIGHTING; HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACT... Read more
Incident date: Sep 5, 2015
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 30 MPH AT NIGHT, THE LOW BEAM HEADLIGHTS SEIZED. THE VEHICLE WAS DRIVEN HOME UTILIZING THE HIGH BEAMS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS POSSIBLE MODULE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE APPROXIMATE FAILU... Read more
BUICK
RENDEZVOUS
(2006) - ELECTRICAL SYSTEM
Sep 8, 2015
Incident date: Feb 10, 2015
TL* THE CONTACT OWNS A 2006 BUICK RENDEZVOUS. THE CONTACT STATED THAT THE SERVICE ENGINE WARNING LIGHT FLASHED RANDOMLY AND THE VEHICLE WOULD NOT START FREQUENTLY UPON TURNING THE KEY IN THE IGNITION. THE CONTACT ALSO INDICATED THAT THE VEHICLE STALLED NUMEROUS TIMES WITHOUT WARNING. THE CONTACT CONSTANTLY HAD TO MANEUVER THE FUSE BOX WIRING UNDER THE HOOD TO GET THE VEHICLE TO START. THE VEHICLE ... Read more
BUICK
RENDEZVOUS
(2006) - ENGINE
Sep 8, 2015
Incident date: Feb 10, 2015
TL* THE CONTACT OWNS A 2006 BUICK RENDEZVOUS. THE CONTACT STATED THAT THE SERVICE ENGINE WARNING LIGHT FLASHED RANDOMLY AND THE VEHICLE WOULD NOT START FREQUENTLY UPON TURNING THE KEY IN THE IGNITION. THE CONTACT ALSO INDICATED THAT THE VEHICLE STALLED NUMEROUS TIMES WITHOUT WARNING. THE CONTACT CONSTANTLY HAD TO MANEUVER THE FUSE BOX WIRING UNDER THE HOOD TO GET THE VEHICLE TO START. THE VEHICLE ... Read more
Incident date: Sep 16, 2008
SEAT BELT LIGHT STAYS ON AND COULD NEED TO BE CORRECTED BY PUTTING IN THE NEW SEAT BELT.
Incident date: Jun 1, 2015
FOR MONTHS PRIOR AT NIGHT MY LOW BEAMS WOULD DIM AND GET BRIGHTER PERIODICALLY. THEN AS I WAS DRIVING ONE MORNING I BEGAN TO SMELL AN ELECTRICAL BURNING SMELL. LUCKILY I WAS ON MY WAY HOME WHICH WAS LESS THAN A HALF MILE AWAY. WHEN I GOT HOME I OPENED THE HOOD AND SAW SMOKE COMING FROM THE FUSE BOX. I IMMEDIATELY DISCONNECTED THE NEGATIVE BATTERY CABLE AND PROCEEDED TO INVESTIGATE WHAT HAPPENED. U... Read more
Incident date: Jun 1, 2015
FOR MONTHS PRIOR AT NIGHT MY LOW BEAMS WOULD DIM AND GET BRIGHTER PERIODICALLY. THEN AS I WAS DRIVING ONE MORNING I BEGAN TO SMELL AN ELECTRICAL BURNING SMELL. LUCKILY I WAS ON MY WAY HOME WHICH WAS LESS THAN A HALF MILE AWAY. WHEN I GOT HOME I OPENED THE HOOD AND SAW SMOKE COMING FROM THE FUSE BOX. I IMMEDIATELY DISCONNECTED THE NEGATIVE BATTERY CABLE AND PROCEEDED TO INVESTIGATE WHAT HAPPENED. U... Read more
BUICK
RENDEZVOUS
(2002) - SERVICE BRAKES
Sep 7, 2015
Incident date: Sep 7, 2015
MY ALL WHEEL DRIVE & ANTI- LOCK BRAKES HAVE GONE OUT. THIS COULD PROVE VERY DANGEROUS BECAUSE WE LIVE IN AN AREA OF VERY HARSH WINTERS
BUICK
RENDEZVOUS
(2002) - WHEELS
Sep 7, 2015
Incident date: Sep 7, 2015
MY ALL WHEEL DRIVE & ANTI- LOCK BRAKES HAVE GONE OUT. THIS COULD PROVE VERY DANGEROUS BECAUSE WE LIVE IN AN AREA OF VERY HARSH WINTERS
Incident date: Jan 6, 2015
MY RECALL WAS JAN 2015 THAT LOW BEAM HEAD LIGHTS GOES OFF . MINE ARE OFF ALL THE TIME. NO PARTS AVAILABLE SO THEY WANT ME TO PAY FOR REPAIRS. IF REPAIRS ARE AVAILABLE THEN WHY DO THEY PAY TO FIX. BILL APP.300.00 CAN NOT DRIVE NIGHT ONLY HAVE HIGH AND FOG LIGHTS. HAVE TALKED TO ROYAL BUICK HOOVER AL. AND HEAD MAN STEVEN SENIOR ADVISIOR AT BUICK. HE SAID HE WOULD HELP. ALL HE DID WAS CALL ROYAL A... Read more
Incident date: Jan 6, 2015
MY RECALL WAS JAN 2015 THAT LOW BEAM HEAD LIGHTS GOES OFF . MINE ARE OFF ALL THE TIME. NO PARTS AVAILABLE SO THEY WANT ME TO PAY FOR REPAIRS. IF REPAIRS ARE AVAILABLE THEN WHY DO THEY PAY TO FIX. BILL APP.300.00 CAN NOT DRIVE NIGHT ONLY HAVE HIGH AND FOG LIGHTS. HAVE TALKED TO ROYAL BUICK HOOVER AL. AND HEAD MAN STEVEN SENIOR ADVISIOR AT BUICK. HE SAID HE WOULD HELP. ALL HE DID WAS CALL ROYAL A... Read more
Incident date: Jun 4, 2013
THREE OF THE FOUR DOORS ARE REFUSING TO LOCK OR UNLOCK WITH EITHER THE KEY FOB OR THE SWITCH ON THE TWO FRONT DOORS CREATING A SAFETY ISSUE IN THE EVENT OF A WRECK OR FIRE. THERE ARE NUMEROUS COMPLAINTS ON A WEBSITE THAT ADDRESSES THIS ISSUE. THE REPAIR COSTS ARE OBSCENE. PLEASE GIVE THIS YOUR IMMEDIATE CONSIDERATION. ....UPDATED 12/10/15 *BF
Incident date: Aug 3, 2015
THE PASSENGER SIDE REAR DOOR DOES NOT UNLOCK FROM THE INSIDE OR THE OUTSIDE. MY DAUGHTER WAS IN THE BACK SEAT AND TOLD ME SHE COULD NOT GET OUT. I GOT OUT OF THE CAR AND ATTEMPTED TO OPEN THE DOOR FROM THE OUTSIDE WITH NO SUCCESS. I TRIED THE ELECTRIC LOCK BUTTON ON THE DRIVER SIDE AND PASSENGER SIDE WITHOUT SUCCESS. THIS IS A VERY DANGEROUS SITUATION AND HAVE READ NUMEROUS COMPLAINTS FROM MANY I... Read more
Incident date: May 6, 2014
MICHELIN TIRES F61010 HAVE SLOW LEAK
Incident date: Aug 25, 2015
WE WERE HAVING PROBLEMS WITH THE POWER STEERING WHINING AND A BACK TIRE LOCKING UP WHEN WE TURNED RIGHT. WE HAD THE WHEEL BEARINGS, POWER STEERING PUMP, STRUTS AND ROTORS REPLACED. THE MECHANIC CALLED AFTER ALL OF THIS WORK AND SAID IT WAS NOT SAFE TO DRIVE BECAUSE THE BACK TIRE KEPT LOCKING UP AND PUTTING HIM INTO A SKID WHILE HE WAS DRIVING DOWN THE ROAD AT DIFFERENT SPEEDS. WE THEN HAD TO HAVE ... Read more
Incident date: Jan 10, 2014
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT THE DRIVER SIDE SEAT BELT FAILED TO RETRACT PROPERLY AND THAT THE SEAT BELT WAS NOT PROPERLY SECURING THE DRIVER. THE VEHICLE WAS TAKEN TO MORE THAN ONE DEALER SEVERAL TIMES AND THEY WERE UNABLE TO REPAIR THE SEAT BELT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE. *... Read more
Incident date: Aug 28, 2015
WHILE BRAKING TO STOP FOR A TRAFFIC LIGHT ON A BUSY 45 MPH SPEED LIMIT ROAD, THE ENGINE STOPPED RUNNING. I SHIFTED INTO PARK TO RESTART IT. ENTIRE ELECTRICAL SYSTEM WAS DEAD EXCEPT POWER SEATS AND DOOR LOCKS. ENGINE WOULD NOT START AND NO OTHER ELECTRICAL RELATED EQUIPMENT WORKED INCLUDING ENGINE, GEAR SHIFT, INSTRUMENT PANEL, RADIO, LIGHTS,TURN SIGNALS, AND EMERGENCY LIGHTS. TWO SAFETY ISSU... Read more
Incident date: May 1, 2014
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING THE VEHICLE AT NIGHT, THE LOW BEAM HEADLIGHTS WOULD NOT OPERATE. THE CONTACT INDICATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO THE DEALER AND A RELAY WAS REPLACED, BUT THE FAILURE CONTINUED. NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 95,000. UPDATED 10/9/15 *LN *CN
Incident date: Dec 10, 2010
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE HEAD RESTRAINT MOVED FORWARD. AS A RESULT, THE CONTACT SUSTAINED NECK AND SHOULDER INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
1 injured
BUICK
RENDEZVOUS
(2007) - FUEL SYSTEM, GASOLINE
Sep 3, 2015
Incident date: Jun 18, 2015
TL* THE CONTACT OWNS A 2007 BUICK RENDEZVOUS. THE CONTACT STATED THAT THE VEHICLE EMITTED A STRONG FUEL ODOR THAT PERMEATED AROUND AND INSIDE THE VEHICLE. UPON VISUAL INSPECTION OF THE VEHICLE, THE CONTACT NOTICED THAT THE FUEL LINES DIRECTLY UNDER THE DRIVER SEAT HAD EXCESSIVELY CORRODED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER STATED THAT THE ENTIRE FUEL LINE WOULD... Read more
Incident date: Sep 14, 2014
VECHICLE SHUTS OFF WHEN AT A STOP LIGHT/SIGN AFTER TAKING IT 3 TIMES TO MULTIPLE MECHANICS INCLUDING THE DEALER- KING PONTIAC, MD, NO ONE IS ABLE TO IDENTIFY AND FIX THE PROBLEM, I AM TOLD THAT THEY CAN'T IDENTIFY DUPLICATE THE PROBLEM AND IDENTIFY THE CODE TO FIX THE CAR
Incident date: Aug 18, 2015
WHEN I CUT MY CAR OFF THE LIGHTS WILL TURN OFF BUT THEN COME BACK ON, HAVE TO UNPLUG THE BATTERY SO IT DOES NOT RUN DOWN.
Incident date: Sep 25, 2014
APROX. 1130 PM ON AUGUST 27TH, 2015, I WAS DRIVING (60 MPH) HOME FROM WORK AND LOST ALL POWER STEARING, I ALMOST HAD A ACCIDENT AND CASHED MY 2012 BUICK LACROSSE DUE TO THE LOSS OF POWER STEERING. I MADE IT ABOUT A HALF OF A MILE DOWN THE STREET AND CALLED 911 FOR ASSISTANCE SINCE IT WAS DARK. I HAD TO CALL A TOW TRCUK TO COME GET MY CAR AND TAKE IT TO THE LOCAL REPAIR SHOP. ON FRIDAY AUGUST 28TH... Read more
Incident date: Aug 1, 2014
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE ATTEMPTING TO ACCELERATE, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE ENGINE COMPARTMENT. THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE WOULD NOT ACCELERATE PAST 10 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FAILURE WAS DUE TO A FRACTURED WAVE PLATE IN THE TRANSMISSION. THE TRANSMISSION WAS REPAIRED AND... Read more
Incident date: Nov 24, 2014
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER HAD NOT DETERMINED A SOLUTION TO DETER THE FAILURE. WHEN THE VEHICLE WAS STARTED, THE LOW BEAM HEADLIGHT EXPLODED ON THE FRONT PASSENGER SIDE. THE VEHICLE WAS T... Read more
Incident date: Jun 5, 2015
(1) DRIVER DOOR BOUNCES BACK AND CLOSES AFTER OPEN IT AND WHEN YOU THINK IT IS SECURE AND ABLE TO EXIT VEHICLE (EVEN IF DONE CAREFULLY, SLOWLY AND DELIBERATELY)--FINGER CAUGHT IN DOOR AND NOW PERMANENTLY BENT AND DAMAGED; (2) BACK HATCH SLAMS DOWN WITH NO WARNING--CLOSED ON ME AND MY 4-YEAR OLD SON WHILE WE WERE STANDING UNDER IT CHANGING HIS CLOTHES; AND (3) FUEL TANK WILL NOT ALLOW GAS TO PUMP (... Read more
2 injured
BUICK
RENDEZVOUS
(2003) - FUEL/PROPULSION SYSTEM
Sep 1, 2015
Incident date: Aug 3, 2015
TL* THE CONTACT OWNS A 2003 BUICK RENDEZVOUS. THE CONTACT STATED THAT THERE WERE STRONG FUMES OF FUEL EMITTING FROM THE VEHICLE FOR SEVERAL MONTHS. THE DEALER DIAGNOSED THAT THE TUBE CONNECTED TO THE FILLER FRACTURED AND HAD A PROGRESSING LEAK ASSOCIATED WITH THE FUEL TANK ASSEMBLY. THE DEALER STATED THAT THE FILLER TUBE AND THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTS... Read more
BUICK
RENDEZVOUS
(2005) - ELECTRICAL SYSTEM
Sep 1, 2015
Incident date: Aug 3, 2012
TL* THE CONTACT OWNS A 2005 BUICK RENDEZVOUS. THE CONTACT STATED THAT THE TPMS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES AND THEY INDICATED THAT AIR NEEDED TO BE PLACED IN THE TIRES, ROTATED THE TIRES MORE THAN ONCE AND LATER INDICATED THAT TWO OF THE FOUR TIRES WERE FAILED. ADDITIONALLY, THE INSTRUMENT PANEL FAILED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO... Read more
BUICK
RENDEZVOUS
(2005) - WHEELS
Sep 1, 2015
Incident date: Aug 3, 2012
TL* THE CONTACT OWNS A 2005 BUICK RENDEZVOUS. THE CONTACT STATED THAT THE TPMS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES AND THEY INDICATED THAT AIR NEEDED TO BE PLACED IN THE TIRES, ROTATED THE TIRES MORE THAN ONCE AND LATER INDICATED THAT TWO OF THE FOUR TIRES WERE FAILED. ADDITIONALLY, THE INSTRUMENT PANEL FAILED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO... Read more
BUICK
RENDEZVOUS
(2002) - FUEL/PROPULSION SYSTEM
Sep 1, 2015
Incident date: Aug 31, 2015
THE FUEL LEVEL INDICATOR STARTED TO OPERATE IMPROPERLY, INCORRECTLY CHECKING THE FUEL LEVEL.
Incident date: Jul 23, 2015
DRIVING AT INTERSTATE SPEEDS WITH CRUISE CONTROL ON, SET TO 80MPH. AFTER HITTING A RIDGE AT EDGE AT EDGE OF BRIDGE, THE VEHICLE SUDDENLY SHUTTERED CAUSING VEHICLE TO AUTOMATICALLY SHUT OFF CRUISE CONTROL AND DECELERATE QUICKLY. I WENT FROM GOING 80MPH TO 55MPH IN A SHORT AMOUNT OF TIME. AFTER TOUCHING THE GAS TO TRY TO MAINTAIN SPEEDS, CAR SUDDENLY SHIFTS INTO A NEUTRAL POSITION PUSHING ENGINE TO ... Read more
Incident date: Jul 23, 2015
DRIVING AT INTERSTATE SPEEDS WITH CRUISE CONTROL ON, SET TO 80MPH. AFTER HITTING A RIDGE AT EDGE AT EDGE OF BRIDGE, THE VEHICLE SUDDENLY SHUTTERED CAUSING VEHICLE TO AUTOMATICALLY SHUT OFF CRUISE CONTROL AND DECELERATE QUICKLY. I WENT FROM GOING 80MPH TO 55MPH IN A SHORT AMOUNT OF TIME. AFTER TOUCHING THE GAS TO TRY TO MAINTAIN SPEEDS, CAR SUDDENLY SHIFTS INTO A NEUTRAL POSITION PUSHING ENGINE TO ... Read more
Incident date: Jul 27, 2015
TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING AT VARIOUS SPEEDS, THE LOW BEAM HEAD LAMPS FUNCTIONED INTERMITTENTLY. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BULBS, CONNECTORS, AND WIRES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Incident date: Aug 29, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.....UPDATED 10-27-15 *BF *CN
Incident date: Aug 30, 2015
I HAVE BEEN ALMOST SQUISHED SEVERAL TIMES BY MY DYSFUNCTIONAL LIFT GATE. IT DOES NOT STAY OPEN ON IT'S OWN ANYMORE. IT WILL COME SLAMMING DOWN WHETHER THERE IS SOMETHING IN IT'S WAY OR NOT. I FIND THIS VERY DANGEROUS AND WOULD LIKE IT FIXED ASAP. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Aug 3, 2015
MY IGNITION KEY WOULDN'T COME TO OFF POSITION WHEN I TURN OFF THE ENGINE. KEY WOULDN'T COME OUT FROM THE IGNITION CYLINDER AND I HAD TO LEAVE THE KEY IN THE CAR AND MANUALLY LOCK THE CAR. AS A RESULT IT WOULD DRAIN THE BATTERY AND THE CAR IS UNDER A HIGH RISK OF CAR BEING STOLEN AND AT THE TIMES THE STEERING WOULD GET LOCKED. THANK YOU *TR
Incident date: Aug 3, 2015
MY IGNITION KEY WOULDN'T COME TO OFF POSITION WHEN I TURN OFF THE ENGINE. KEY WOULDN'T COME OUT FROM THE IGNITION CYLINDER AND I HAD TO LEAVE THE KEY IN THE CAR AND MANUALLY LOCK THE CAR. AS A RESULT IT WOULD DRAIN THE BATTERY AND THE CAR IS UNDER A HIGH RISK OF CAR BEING STOLEN AND AT THE TIMES THE STEERING WOULD GET LOCKED. THANK YOU *TR
Incident date: Apr 23, 2015
THE HEAT/AIR SYSTEM IS NOT WORKING CORRECTLY. I BELIEVE THIS IS A SAFETY HAZARD BECAUSE IN THE WINTER MONTHS, IF I WERE TO GET CAUGHT IN MY CAR FOR SOME REASON, I WOULD HAVE NO HEAT TO KEEP ME WARM AND IT CAN GET VERY COLD HERE IN NYS. I WILL HAVE IT FIXED MYSELF, BUT IT SHOULDN'T BE SOMETHING I SHOULD HAVE TO DEAL WITH. IF I GOT CAUGHT IN A TRAFFIC JAM ON ONE OF THE HOT DAYS, I WOULDN'T BE AB... Read more
BUICK
RENDEZVOUS
(2003) - FUEL/PROPULSION SYSTEM
Aug 29, 2015
Incident date: Jul 1, 2014
GAS STARTED LEAKING AND HAS NOT STOPPED... BUICK SAYS THAT THERE ARE NO RECALLS ON MY VIN ALTHOUGH THE EXACT YEAR MAKE AND MODEL HAS A RECALL AND IT IS FOR THIS SAME PROBLEM
BUICK
RENDEZVOUS
(2002) - UNKNOWN OR OTHER
Aug 29, 2015
Incident date: Aug 28, 2015
IT STARTED OVERHEATING , A VERY REPUTABLE MECHANIC CHECKED IT , SAID IT WAS POSSIBLE RADIATOR , THEN SAID SAID MAY BE GASKETS . I SAW WHERE OTHERS HAD OVERHEATING PROBLEMS ON THE INTERNET . WILL THE COMPANY PAY FOR THIS TO BE FIXED AND ARE THEIR OTHER SAFETY ISSUES WITH THIS CAR I HAVE A DISABLED SON AND DO NOT WANT TO BE OUT IN IT AND HAVE IT CATCH FIRE OR WORSE .A OLDER LADY OWNED IT AND HER SIS... Read more
Incident date: Jul 15, 2015
TL* THE CONTACT RENTED A 2015 BUICK VERANO. THE CONTACT STATED THAT THE KEYLESS IGNITION FAILED TO TURN OFF UNTIL SEVERAL ATTEMPTS. ON A SEPARATE OCCASION, THE ENGINE STARTED INDEPENDENTLY HOWEVER, THE CONTACT WAS ABLE TO ENTER THE VEHICLE AND TURNED THE ENGINE OFF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,00... Read more