Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Jul 24, 2015
A FOUR TO SIX INCH PIECE IF METAL BROKE OFF FROM THE LEFT FRONT WHEEL (RIM) OF THE CAR, WITHOUT ANY EXTERNAL IMPACT (POT HOLE OR CURB). THIS RESULTED IN THE RIM PIERCING THE TIRE AND BLOWING ITS SIDE WALLS. THIS COLLAPSE (DAMAGE) OCCURRED FROM THE INSIDE SECTION OF THE WHEEL (THE SIDE FACING THE ENGINE BAY) FURTHER INDICATING THAT IT COULD NOT HAVE BEEN CAUSED DUE TO THE CAR HITTING A CURB. FURTHE... Read more
Incident date: Sep 12, 2015
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE DRIVER SIDE TAIL LIGHT FAILED TO ILLUMINATE. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 12V484000 (EXTERIOR LIGHTING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE REAR DRIVER SIDE TURNING SIGNAL FAILED SOON AFTER THE RECALL REPAIR WAS PERFORMED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHA... Read more
Incident date: Jan 8, 2015
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART AND REMEDY TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED, THE FRONT DRIVER SIDE LOW BEAM HEADLIGHT FAILED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PART ... Read more
Incident date: Apr 19, 2015
2008 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO VEHICLE FAULTY DOOR LOCKS AND REMOTE KEY MALFUNCTION. *SMD THE CONSUMER STATED THREE OUT OF THE FOUR DOORS, DID NOT OPEN OR CLOSE WHEN USING THE REMOTE OR THE KEY. *JB UPDATED 02/01/16.8JB
Incident date: Apr 19, 2015
2008 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO VEHICLE FAULTY DOOR LOCKS AND REMOTE KEY MALFUNCTION. *SMD THE CONSUMER STATED THREE OUT OF THE FOUR DOORS, DID NOT OPEN OR CLOSE WHEN USING THE REMOTE OR THE KEY. *JB UPDATED 02/01/16.8JB
Incident date: Mar 14, 2015
TL* THE CONTACT OWNED A 2006 BUICK RAINIER. WHILE DRIVING APPROXIMATELY 55 MPH, THERE WERE SMOKE AND FLAMES UNDERNEATH THE DASHBOARD. THE DRIVER EXITED THE VEHICLE QUICKLY BEFORE IT WAS ENGULFED IN FLAMES. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE FAILURE MILEAGE WAS 96,482.
Fire
Incident date: Oct 22, 2014
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING 45 MPH AT NIGHT, THE HEADLIGHTS FAILED TO PROVIDE SUFFICIENT LIGHTING IN ORDER TO VIEW THE ROAD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Incident date: Sep 14, 2015
WAS DRIVING THE VEHICLE AT A FAIRLY LOWER SPEED. (35 MPH). WAS UTILIZING THE CRUISE CONTROL, MOVED MY RIGHT LEG, AND DUE TO THE POSITIONING OF THE IGNITION, MY LEG BUMPED THE KEYS SLIGHTLY, WHICH CAUSED THE KEY TO TURN INTO THE POSITION WHERE THE VEHICLE WAS NO LONGER RUNNING. UPON NOTICING THAT THE ENGINE HAD STOPPED RUNNING, WAS STILL SUCCESSFULLY ABLE TO PLACE THE CAR INTO NEUTRAL AND RESTART... Read more
Incident date: Sep 14, 2015
WAS DRIVING THE VEHICLE AT A FAIRLY LOWER SPEED. (35 MPH). WAS UTILIZING THE CRUISE CONTROL, MOVED MY RIGHT LEG, AND DUE TO THE POSITIONING OF THE IGNITION, MY LEG BUMPED THE KEYS SLIGHTLY, WHICH CAUSED THE KEY TO TURN INTO THE POSITION WHERE THE VEHICLE WAS NO LONGER RUNNING. UPON NOTICING THAT THE ENGINE HAD STOPPED RUNNING, WAS STILL SUCCESSFULLY ABLE TO PLACE THE CAR INTO NEUTRAL AND RESTART... Read more
Incident date: Sep 14, 2015
WAS DRIVING THE VEHICLE AT A FAIRLY LOWER SPEED. (35 MPH). WAS UTILIZING THE CRUISE CONTROL, MOVED MY RIGHT LEG, AND DUE TO THE POSITIONING OF THE IGNITION, MY LEG BUMPED THE KEYS SLIGHTLY, WHICH CAUSED THE KEY TO TURN INTO THE POSITION WHERE THE VEHICLE WAS NO LONGER RUNNING. UPON NOTICING THAT THE ENGINE HAD STOPPED RUNNING, WAS STILL SUCCESSFULLY ABLE TO PLACE THE CAR INTO NEUTRAL AND RESTART... Read more
Incident date: Sep 9, 2015
DRIVING ABOUT 45-50 MPH AND THE CAR SUDDENLY TURNED OFF. THE STEERING WHEEL BECAME STIFF AND ALL THE ELECTRICAL POWER TURNED OFF, AND THE DASH BOARD SCREEN WAS BLACK. I THEN TURN THE IGNITION KEY OFF AND RESTARTED THE CAR IN THE MIDDLE OF THE MAIN DRIVING ROAD.
Incident date: Sep 9, 2015
DRIVING ABOUT 45-50 MPH AND THE CAR SUDDENLY TURNED OFF. THE STEERING WHEEL BECAME STIFF AND ALL THE ELECTRICAL POWER TURNED OFF, AND THE DASH BOARD SCREEN WAS BLACK. I THEN TURN THE IGNITION KEY OFF AND RESTARTED THE CAR IN THE MIDDLE OF THE MAIN DRIVING ROAD.
Incident date: Sep 7, 2015
SUDDENLY THE DRIVERS SIDE FRONT DOOR STOPPED UNLOCKING. THE DOOR WILL NOT OPEN BECAUSE THE LOCKING MECHANISM CONTINUES TO LOCK AND UNLOCKING QUICKLY PREVENTING YOU FROM OPENING THE DOOR. THE DOOR WILL NOT UNLOCK MANUALLY, USING INSIDE LOCK BUTTON OR BY REMOTE. THIS HAPPENS AT ANYTIME SO YOU NEVER KNOW IF YOU WILL BE ABLE TO GET OUT OF THE CAR. THIS IS CAUSING DRIVERS TO CLIMB TO THE PASSENGER SIDE... Read more
BUICK
PARK AVENUE
(2002) - AIR BAGS
Sep 17, 2015
Incident date: Jul 16, 2015
TL* THE CONTACT OWNS A 2002 BUICK PARK AVENUE. WHILE DRIVING 45 MPH, THE STEERING WHEEL BEGAN TO MOVE INDEPENDENTLY FROM LEFT TO RIGHT WITHOUT WARNING, CAUSING THE CONTACT TO CRASH INTO A DITCH. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED WHIPLASH AND BRUISES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DEEM... Read more
Crash
1 injured
BUICK
PARK AVENUE
(2002) - STEERING
Sep 17, 2015
Incident date: Jul 16, 2015
TL* THE CONTACT OWNS A 2002 BUICK PARK AVENUE. WHILE DRIVING 45 MPH, THE STEERING WHEEL BEGAN TO MOVE INDEPENDENTLY FROM LEFT TO RIGHT WITHOUT WARNING, CAUSING THE CONTACT TO CRASH INTO A DITCH. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED WHIPLASH AND BRUISES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DEEM... Read more
Crash
1 injured
Incident date: Sep 10, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 70 MPH, THE LOW BEAM HEADLIGHTS BURNED OUT AND THE INSTRUMENT CLUSTER BECAME VERY DIM WITHOUT WARNING. THE FAILURE RECURRED ON FIVE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIADGNOSED THAT THE ELECTRICAL SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FA... Read more
Incident date: Feb 16, 2015
DRIVING HOME FROM WORK DURING MY 20 MINUTE COMMUTE DURING THE WINTER, I HAD THE SEAT HEATER ON IN THE DRIVERS SEAT. IT FELT UNUSUALLY WARM BUT I WAS EXTREMELY COLD AND LEFT IT ON. AS I WAS GETTING OUT OF THE CAR MY HUSBAND ASKED "WHAT'S THAT SMELL"? HE LOOKED AT THE SEAT AND THERE WAS A QUARTER SIZE SINGE HOLE WHERE THE HEATER COIL BURNED THROUGH THE LEATHER, HE THEN TURNED ME AROUND AND LOO... Read more
Incident date: Feb 16, 2015
DRIVING HOME FROM WORK DURING MY 20 MINUTE COMMUTE DURING THE WINTER, I HAD THE SEAT HEATER ON IN THE DRIVERS SEAT. IT FELT UNUSUALLY WARM BUT I WAS EXTREMELY COLD AND LEFT IT ON. AS I WAS GETTING OUT OF THE CAR MY HUSBAND ASKED "WHAT'S THAT SMELL"? HE LOOKED AT THE SEAT AND THERE WAS A QUARTER SIZE SINGE HOLE WHERE THE HEATER COIL BURNED THROUGH THE LEATHER, HE THEN TURNED ME AROUND AND LOO... Read more
Incident date: Sep 1, 2015
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING 35 MPH, THE GEAR WOULD NOT SHIFT AND PREVENTED THE VEHICLE FROM ACCELERATING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.
Incident date: Jun 2, 2015
THE CHECK/SERVICE ENGINE LIGHT COMES ON. AFTER A FEW DAYS IT GOES AWAY. I HAVE HAD THE CODES READ AND THE ISSUE CANNOT BE DETERMINED. SOMETIMES THE ACCELERATION FROM STOP DOES NOT RESPOND TIMELY. IT MAKES IT DIFFICULT WHEN MERGING ON FREEWAYS. I WAS ALMOST INVOLVED IN A CAR ACCIDENT WHEN THE FIRST INCIDENT OCCURRED DUE TO SLOW RESPONSE OF ACCELERATION. MAF HAS BEEN CLEAN. THE A NEW MAF WAS INSTALL... Read more
Incident date: Jun 2, 2015
THE CHECK/SERVICE ENGINE LIGHT COMES ON. AFTER A FEW DAYS IT GOES AWAY. I HAVE HAD THE CODES READ AND THE ISSUE CANNOT BE DETERMINED. SOMETIMES THE ACCELERATION FROM STOP DOES NOT RESPOND TIMELY. IT MAKES IT DIFFICULT WHEN MERGING ON FREEWAYS. I WAS ALMOST INVOLVED IN A CAR ACCIDENT WHEN THE FIRST INCIDENT OCCURRED DUE TO SLOW RESPONSE OF ACCELERATION. MAF HAS BEEN CLEAN. THE A NEW MAF WAS INSTALL... Read more
Incident date: Jun 2, 2015
THE CHECK/SERVICE ENGINE LIGHT COMES ON. AFTER A FEW DAYS IT GOES AWAY. I HAVE HAD THE CODES READ AND THE ISSUE CANNOT BE DETERMINED. SOMETIMES THE ACCELERATION FROM STOP DOES NOT RESPOND TIMELY. IT MAKES IT DIFFICULT WHEN MERGING ON FREEWAYS. I WAS ALMOST INVOLVED IN A CAR ACCIDENT WHEN THE FIRST INCIDENT OCCURRED DUE TO SLOW RESPONSE OF ACCELERATION. MAF HAS BEEN CLEAN. THE A NEW MAF WAS INSTALL... Read more
Incident date: May 13, 2015
TRANSMISSION SHIFT SOL AND PRESSURE SENSORS ARE MELTING ON VALVE BODY TRANNY HEAT IS FRING THE CONNECTORS AND DAMAGING THE TRANNY . U CAN SMELL THE PLASTIC BURNIGBURNING
Incident date: May 13, 2015
TRANSMISSION SHIFT SOL AND PRESSURE SENSORS ARE MELTING ON VALVE BODY TRANNY HEAT IS FRING THE CONNECTORS AND DAMAGING THE TRANNY . U CAN SMELL THE PLASTIC BURNIGBURNING
Incident date: May 13, 2015
TRANSMISSION SHIFT SOL AND PRESSURE SENSORS ARE MELTING ON VALVE BODY TRANNY HEAT IS FRING THE CONNECTORS AND DAMAGING THE TRANNY . U CAN SMELL THE PLASTIC BURNIGBURNING
Incident date: Dec 28, 2011
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 35 MPH, THE EXTERIOR LIGHTING DIMMED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO COMPLETE THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE HAD N... Read more
Incident date: Jul 22, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND ALL OF THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. AFTER TAKING IT BACK TO THE DEALER, THE COMPUTER AND TRACTION CONTROL WERE REPLACED, BUT THE FAILURE P... Read more
Incident date: Jul 22, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND ALL OF THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. AFTER TAKING IT BACK TO THE DEALER, THE COMPUTER AND TRACTION CONTROL WERE REPLACED, BUT THE FAILURE P... Read more
Incident date: Jul 22, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND ALL OF THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. AFTER TAKING IT BACK TO THE DEALER, THE COMPUTER AND TRACTION CONTROL WERE REPLACED, BUT THE FAILURE P... Read more
Incident date: Jun 1, 2015
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. WHILE DRIVING 55 MPH, THE HEADLIGHTS STALLED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE ... Read more
Incident date: Aug 1, 2014
THE LIFT GATE WOULD NOT STAY OPEN. IT WOULD OPEN BUT THEN SUDDENLY JUST SLAM DOWN. THE LIFT GATE STRUTS WERE NOT WORKING PROPERLY. ON MANY OCCASIONS WHILE WE WERE UNLOADING GROCERIES, THE LIFT GATE CAME CRASHING DOWN ON MY FAMILIES HEADS. IT BEGAN THE SUMMER OF 2014. I ENDED UP TAKEN IT TO THE DEALER AND THEY REPLACED IT, HOWEVER, I HAD TO PAY FOR IT. I JUST NOW RECEIVED A RECALL NOTICE ON T... Read more
3 injured
Incident date: Jul 17, 2013
WHILE DRIVING, THE ENGINE LIGHT CAME ON, FOLLOWED SHORTLY THEREAFTER BY THE TRACTION CONTROL LIGHT.THEN THE ENGINE BEGAN TO LOSE POWER AND THE ACCELERATOR PEDAL DID NOT WORK. A NOTICE APPEARED ON THE DASH CONTROL: "ENGINE POWER REDUCED" AND "SERVICE TRACTION CONTROL". IF I HELD THE ACCELERATOR PEDAL DOWN ALL THE WAY TO THE FLOOR, AFTER ABOUT 5 SECONDS THE CAR BEGAN TO ACCELERATE QUICKLY. I COULD ... Read more
Incident date: Jul 17, 2013
WHILE DRIVING, THE ENGINE LIGHT CAME ON, FOLLOWED SHORTLY THEREAFTER BY THE TRACTION CONTROL LIGHT.THEN THE ENGINE BEGAN TO LOSE POWER AND THE ACCELERATOR PEDAL DID NOT WORK. A NOTICE APPEARED ON THE DASH CONTROL: "ENGINE POWER REDUCED" AND "SERVICE TRACTION CONTROL". IF I HELD THE ACCELERATOR PEDAL DOWN ALL THE WAY TO THE FLOOR, AFTER ABOUT 5 SECONDS THE CAR BEGAN TO ACCELERATE QUICKLY. I COULD ... Read more
Incident date: Sep 12, 2015
THE SCARIEST THING AND I HAVE NEVER EXPERIENCED A SEAT BELT LOCKING TO THE POINT OF A CHILD NEARLY FAINTING BECAUSE IT WAS CHOCKING HIM AROUND THE BELLY AREA. THE MORE I TRIED TO GIVE IT LEVERAGE TO RELEASE THE LOCK THE MORE IT ROLLED IN AND WOULDN'T UNLOCK. THERE ARE NO EMERGENCY RELEASE BUTTONS. GOD FORBID THERE WAS AN ACCIDENT THERE WOULD BE NO WAY TO GET SOMEONE OUT. SCARIEST MOMENT OF MY LIF... Read more
1 injured
Incident date: Feb 1, 2015
TL* THE CONTACT OWNS A 2003 BUICK LESABRE. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED; HOWEVER, THE FAILURE RECURRED ON SEVERAL OCCASIONS WHILE DRIVING AT LOW SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DETERMINED; HOWEVER, THE GASKET KIT, A CONNECTOR, AND THE MAF SENSOR WERE REPLACED. THE FAILURE PERSISTED AND THE... Read more
Incident date: Apr 1, 2014
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING 40 MPH, THE LOW BEAM HEAD LAMPS FAILED TO ILLUMINATE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATE... Read more
Incident date: Sep 22, 2014
TL* THE CONTACT OWNS A 2006 BUICK LA CROSSE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Sep 13, 2015
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 50 MPH, THE FRONT HEAD LAMPS AND DAYTIME RUNNING LIGHTS FAILED WITHOUT WARNING. THE CONTACT HAD TO ACTIVATE THE HIGH BEAMS TO INCREASE HIS VISIBILITY. THE FRONT HEAD LAMPS AND DAY TIME RUNNING LIGHTS WOULD NO LONGER ILLUMINATE; THEREFORE, THE CONTACT HAD TO ACTIVATE THE HIGH BEAMS WHILE DRIVING AT NIGHT. THE VEHICLE WAS NOT TA... Read more
Incident date: Jan 19, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE CONTACT ALSO STATED THAT THE LOW BEAMS FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Incident date: Sep 2, 2015
TL* THE CONTACT OWNS A 2013 BUICK VERANO. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 35 MPH AND ATTEMPTING TO ADJUST THE AIR CONDITIONER, THE PUSH BUTTON START SWITCH WAS DEPRESSED UNINTENTIONALLY. THE CONTACT STATED THAT THE TWO FUNCTION BUTTONS WERE TOO CLOSE TO EACH OTHER AND COULD RESULT IN A CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE.... Read more
Incident date: Apr 14, 2014
FROM THE PURCHASE OF OUR 2013 BUICK REGAL IN THE SPRING OF 2014 (VEHICLE WAS A NEW LEFTOVER), WE EXPERIENCED CONDENSATION BUILDING ON THE OUTSIDE (BOTTOM PORTION) OF THE WINDSHIELD. WE WOULD USE THE DEFROSTER BUT THAT DID NOT CLEAR THE BUILD UP. WE TURNED OFF THE RECIRCULATION AND TRIED ALL SETTINGS TO NO SATISFACTION. NORMALLY ON CLEAR AND LESS HUMID DAYS THERE WAS NO CONDENSATION BUILD UP. H... Read more
Incident date: Sep 13, 2015
WHEN TO START VEHICLE ON THE ABOVE DATE AND IT WOULD NOT TURN OVER, THE DAY BEFORE WHILE I WAS DRIVING I SMELL SOMETHING BURNING AND TODAY IT DOES NOT START. READING ABOUT PROBLEM AND COMPLAINT ON THE INTERNET I REALIZE THAT THIS IS A COMMON PROBLEM WITH THE VEHICLE YEARS 2006 UNTIL 2011. IT SEEMS THERE NEEDS TO BE A RECALL ON THESE VEHICLE, BECAUSE A FIRE HAZARD COULD HAPPEN AND THE VEHICLE CAN... Read more
BUICK
RENDEZVOUS
(2003) - FUEL/PROPULSION SYSTEM
Sep 11, 2015
Incident date: Jul 27, 2015
FUEL VAPORS INSIDE CAR AND FUEL LEAKAGE ON THE GROUND.
BUICK
PARK AVENUE
(1998) - SEAT BELTS
Sep 11, 2015
Incident date: Aug 4, 2014
TL* THE CONTACT OWNS A 1998 BUICK PARK AVENUE. THE CONTACT STATED THAT THE DRIVER AND FRONT PASSENGER SIDE SEAT BELTS WERE NOT PROPERLY RETRACTING AND DETRACTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 00V117000 (SEAT BELTS). THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Incident date: Oct 27, 2013
TL* THE CONTACT OWNS A 2003 BUICK CENTURY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE HEADLIGHTS SUDDENLY FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Incident date: Sep 6, 2012
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE COIL AND MOTHER BOARD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS REPAIRED, BUT THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAIL... Read more
Incident date: Sep 6, 2012
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE COIL AND MOTHER BOARD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS REPAIRED, BUT THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAIL... Read more
Incident date: Sep 6, 2012
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE COIL AND MOTHER BOARD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS REPAIRED, BUT THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAIL... Read more
Incident date: Jul 31, 2015
THE SEAT BELT LIGHT FOR THE PASSENGER SEAT COME ON INTERMITTENTLY WITH OR WITHOUT ANYBODY SITTING IN THE SEAT. WHEN THIS HAPPENS WHEN SOMEONE IS SITTING IN THE SEAT THE AIR BAG LIGHT SWITCHES FROM ON TO OFF.
Incident date: Jun 25, 2015
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL CLUNKING SOUND EMITTED FROM THE REAR PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 97,000.