Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Jul 21, 2025
Rear’s brake line leaking brake fluid and car will not stop ;the rears brake line is all rusted the car only has 65 k miles and garage all it life It’s a very serious safety issue thanks for taking this e mailed [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jan 1, 2023
We took the vehicle on a road trip from South Carolina to Ohio on July 6th. On [XXX], we started experiencing the issue listed in TSB 20-2100, where coolant was entering the combustion chamber. After making the determination that we could not take it anywhere, least of all back to South Carolina, we took it to a local dealership to where we were, Brondes Ford in Maumee OH. We received a call ba... Read more
Incident date: May 27, 2025
See attached document for complaint.
Crash
Incident date: May 27, 2025
The engine suffered a failure of the connecting rod bearings and wrist pin or pins. It necessitated a short block replacement
Incident date: Oct 22, 2022
The car sometimes brakes on its own, and sometimes it brakes more or less than normal. Also, sometimes when I try to turn it on, it struggles to do so.
Incident date: Feb 5, 2025
My transmission failed on the highway. I was merging on the highway one day and all of a sudden I felt a sudden reduction in power which was dangerous for the people behind me, and heard an awful grinding/whining noise. I immediately limped it to the dealership and was told several days later the transmission (Ford 10R80) had a catastrophic failure and was lucky to get it to the dealership. This i... Read more
Incident date: Jul 5, 2025
While driving in Texas the transmission of my vehicle started to act up. While going up a hill the transmission came out of gear and would not go which almost caused an accident. The transmission is the Ford 10R80 which has had several safety issues. A recall needs to be issued by Ford to fix the issue at Ford's expense. This will cause a serious accident.
Incident date: Jul 5, 2025
Unexpected engine shut down electrical system, short circuit and the internal transmission failure loss of motor power while driving, losing control of all drive power breaking on its own increasing the risk of crash. Electrical system went haywire.
Incident date: Jul 19, 2025
Parking brake requires continual adjustment. Brake becomes non functional when brakes are hot and then park on a hill. Examples would include pulling our boat and going to the boat ramp off the highway. Parking brakes loses any ability to hold the vehicle.
Incident date: Jul 19, 2025
The tires seemed to be faulty from the date of purchase of the vehicle. Within 3 weeks of ownership I had to replace one tire, at 6 weeks-repair a flat on another tire, and within 3 months replaced another tire (possibly two, can’t quite recall with all the issues this vehicle has had) and fixed another flat on the existing tires again. To date there are only 27,000 miles on the vehicle and the ... Read more
Incident date: Jul 21, 2025
I purchased a brand new fuel pump on 2-28-24 after car died on freeway. Mission Hills Hyundai diagnosed as pump not turning on, so recommended replacing fuel pump assembly. On [XXX] car wouldn’t start, so took vehicle in and the next day it was determined as faulty starter. Car was picked up 7-3-25 after buying a new starter, but car would not start again the next day. The car was actually m... Read more
Incident date: Jun 27, 2025
My Ford Escape was driving as usual, but as I was traveling on a down ramp in a left turning lane, the engine overheated abruptly and serious audible and visual alerts appeared on the screen. I was in heavy traffic and was forced to pull over quickly into the right turning lane. This could have easily caused an accident because all of a sudden, the Escape started stalling and would hardly move. ... Read more
Incident date: Jul 11, 2025
On April 18th, 2025, I dropped off my 2022 Tesla Model Y at Tesla Collision Center (Paramus, NJ) after a minor accident. I later revoked consent for any repairs via email. Despite this, Tesla performed major body and paint work without my permission. No signed work order exists. The repairs were unauthorized and proceeded without my knowledge or approval until this day. These changes now risk alt... Read more
Incident date: Jul 19, 2025
Fuel level sensor failed. Truck will randomly display false fuel levels. This causes the fuel level to be unknown leading the potential of running out gas and being stranded. Dealer says fuel pump needs replaced and is in the process of doing so. Dealer also stated this is a common issue on the Ram trucks.
Incident date: May 18, 2023
Hello, my 2018 Ram Promaster is exhibiting the same symptoms as recall 44A: metal debris in the transmission, which could possibly impact the parking pawl I believe. I have experienced transmission issues for the past 12 months and the Ram dealer in Carson city has identified the same metal debris as seen in recall 44A for 2019-2021 vehicles. I respectfully request that the Office of Defects Inves... Read more
Incident date: Apr 8, 2025
Audi infotainment system (MMI) randomly reboots necessitating user input and causing distraction while driving.
Incident date: Jul 15, 2025
Vehicle keeps slipping in and out of lower gears.
Incident date: Mar 12, 2025
Subject: Formal Complaint – 2018 Ram 1500 EcoDiesel Engine Failure at 11,900 Miles To Whom It May Concern at National Highway Traffic Safety Administration (NHTSA), I am filing a formal complaint regarding a major mechanical failure in my 2018 Ram 1500 EcoDiesel. Despite all scheduled maintenance being performed and documented, the engine failed at just 11,900 miles — a clear indication of a s... Read more
Incident date: Mar 12, 2025
After a dealer-installed software update on my 2024 Hyundai Sonata sel awd, the car began jerking during acceleration and shifting. This happens at low and moderate speeds and creates an unsafe hesitation, especially in traffic. This issue did not exist before the update. I believe the software update affected the transmission or engine control calibration. The dealership has not resolved the iss... Read more
Incident date: Jul 13, 2025
I purchased a 2022 Forest River Clipper Model #272RLS on 10-28-2023. We put it in storage for the winter and took it out for the first time on May 19-2024. Driving down the freeway at 70 miles an hour the water tank fell out and was dragging on the road. We took it to the dealer the next day. We received a Recall NHTSA RECALL: 24V339 FOREST RIVER ID: 121-1777. The fix was to add another stra... Read more
Incident date: Jul 14, 2025
Parksense Unavailable. While reversing we backed into another vehicle. Normally, the parking brakes if we get to close or at least a warning that we are approaching a potential hazard.
Crash
Incident date: May 10, 2023
Around 37,000 miles, I intermittently started getting a Shift to Park error while the car was already in park. Whenever it happened, I had to turn the car off an on many times and jiggle the shifter until it went away. I brought it to Bomnin Chevrolet in Manassas, but it wasn't happening that day. I was then forced to come back, around 40,000 miles, when the error/beeping became persistent. I c... Read more
Incident date: Jan 1, 2025
I was pulling up to a red stoplight to stop and the vehicle sputtered to a stop & the engine stalled and I tried to restart the vehicle & it immediately died 2 times. On the 2rd time starting the vehicle it stayed one, I had put on my hazard lights by this time as the light had already turned green and the 2 cars behind me had pulled around me to go through the intersection. Once my car started ag... Read more
Incident date: Jun 1, 2025
The rear-view camera continues to be an issue and is worse with each software update that is installed, in an attempt to fix the camera. When entering the car and shifting into reverse, the rear camera does not show and states 'unavailable'. This issue has persisted for over a year. Given the small rear window and potential blind spots, the rear camera is an important safety tool. In addition,... Read more
Incident date: Jun 1, 2025
Knocking, rattling noise so we brought to the mechanic. Cam phasers and timing chain need to be replaced.
Incident date: Jul 11, 2025
On June 13, 2025 my 2022 Ford Bronco and was involved in a serious collision in which the airbags did not deploy, the emergency braking and forward collision warning did not activate either. The second vehicle was t-boned at an estimated speed at the point of impact was 45mph. Both vehicles were a total loss. The Bronco suffered a bent frame and the passenger door would not open. The repair es... Read more
Crash
Incident date: Jul 10, 2025
The contact owns a 2004 Ford Freestar. The contact stated while driving at approximately 40 MPH, the vehicle stalled. There was no warning light illuminated. The vehicle was towed to the residence. An independent mechanic diagnosed that the torque converter and the transmission needed to be replaced. The contact related the failure to an unknown NHTSA Campaign Number; however, the VIN was not inc... Read more
Incident date: Jul 10, 2025
The contact owns a 2017 Honda Civic Hatchback. The contact stated that while operating the vehicle, the steering wheel suddenly became very difficult to turn in either direction, with the power steering failure message displayed. The contact stated that after restarting the vehicle, the failure was self-corrected. The contact stated that the failure was intermittent. The cause of the failure was n... Read more
Incident date: Jul 10, 2025
On 6/28/2025 My 2020 Acura RDX rear glass shattered!!!! totally shattered!!! for no reason! no chip! no damage! it just shattered!! the WHOLE rear glass was shattered!!!!
Incident date: Jul 10, 2025
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to restart. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the cylinder, causing the engine block to fail. The contact was informed that the engine needed to be replaced... Read more
BUICK
REGAL TOURX
(2020) - ELECTRICAL SYSTEM
Jul 10, 2025
Incident date: Jul 9, 2025
The MMI (system that displays the rear safety camera, navigation, radio, etc.) reboots frequently during operation. When it reboots while in reverse, the rear camera display disappears.
Incident date: Jun 26, 2025
In November 2024, my 2019 Infiniti QX50 experienced a sudden and severe mechanical failure while driving. The vehicle unexpectedly lurched forward and then came to a complete stop in traffic. At that point, I was unable to shift the car into neutral or any other gear, which resulted in obstructing traffic. The vehicle was towed to a local mechanic, who diagnosed a total engine failure and quoted ... Read more
Incident date: Apr 30, 2025
ON [XXX] my car while driving suddenly reported ABS brake system failure, together with that other warnings flashed Adaptive cruise, PS System (EPS) failure etc. With difficulty I was able to stop the car and pull over. Same day I called Honda service HQ and lodged a complaint Case number [XXX]. The car has 57,478 miles and is properly maintained. Honda suggested that I drive the car over to a d... Read more
Incident date: May 30, 2025
The contact owns a 2017 GMC Acadia. The contact stated that while driving approximately 10-15 MPH, the vehicle made an abnormally loud blower motor sound while accelerating, before the vehicle lost motive power. The transmission was shifted to neutral(N) and pushed to the side of the roadway. The TPMS warning light was illuminated. The vehicle was towed to an independent mechanic who determined th... Read more
Incident date: Jun 27, 2025
The number 2 cylinder is cracked allowing coolant to leak into the combustion side of the engine. my dealer is asking for $15,000 to replace the engine.
Incident date: Jun 30, 2025
The contact owns a 2021 Honda CR-V. The contact stated while driving at an undisclosed speed, the vehicle became difficult to maneuver. The failure had occurred on several occasions. No warning lights were illuminated. The vehicle was taken to an independent mechanic to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The vehicle was taken to a ... Read more
Incident date: May 6, 2025
Front passager side door will not open when unlocked. This door handle was a replacement for the original handle that had the same defect. The second handle was installed in March 2025 This then would be the second handle that failed
BUICK
RENDEZVOUS
(2004) - UNKNOWN OR OTHER
Jun 30, 2025
Incident date: Jun 14, 2025
I had a sudden catastrophic engine failure 3/13/25. I previously filled out an NHTSA report, but I would like to add to my case. My engine was towed to the dealership and replaced. 4/25/25 the check engine light started coming on intermittently again. The service suspension notification, replace the battery in your key fob notification (which was replaced in February), and the check engine light h... Read more
Incident date: Jun 4, 2025
several times we will be driving down the road and it feels like the vehicle is trying to shift into park and the tires lock up. Then it goes into a mode where acceleration is limited.
Incident date: Oct 1, 2024
My husband and I have a 2022 Acura TLX (purchased new) that was issued a safety recall. We brought the car into the dealership in April to fix the problem. Two weeks later, the car completely malfunctioned- every warning light went off at the same time, and the car completely lost control. Steering, brakes, power/gas, everything went out. During this second visit, the dealership replaced the PCM... Read more
Incident date: Jun 24, 2025
Vehicle had AEB System malfunctioning. The brakes did NOT work. The emergency brake barely worked. We were driving on Fathers Day to a family gathering and the system and brakes malfunctioned, yes we collided with the Curb and debris on the side of the road cause curb rash to the rims. No major damage. This would be the 3rd this has happened to my vehicle in particular. Dealers say the manufacture... Read more
Crash
Incident date: Jun 11, 2025
The blind spot warning went off and locked all the brakes up. We were not able to move the vehicle and could not even pull off the road out of traffic. There is no way to disable the brakes when the computer or sensors are malfunctioning. We had to get the vehicle towed.
Incident date: Jun 13, 2025
The cam phasers in the engine have a failure/malfunction and risk of engine damage and performance. No warning lamps are on for the this failure yet, only a very noticeable noise on startups. It has been to a dealership to be confirmed. This is the same known issue as the other 3.5 ecoboost F-150 engines in the 2017 -2018 years, I am not sure what made my VIN not fit the requirements. Bulletins ... Read more
Incident date: Jun 23, 2025
The contact owns a 2025 Acura RDX. The contact stated that while driving approximately 30-35 MPH and exiting the interstate, the power steering became inoperable. The steering wheel was difficult to turn. The power steering, low brake speed, and Lane Keep Assist warning lights were illuminated. The message “Do Not Drive Vehicle – See Dealer” was displayed. The driver pulled over safely. The ... Read more
Incident date: Jun 1, 2025
The part was purchased via Rock auto and installed at home DIY. The vehicle failed to return form "maintenance" mode for the rear parking brake. Took it to a Mazda dealer and they determined the Calipers were both manufactured incorrectly or the "spline gear" in the rear of the caliper that meshes to the Electronic Parking Brake actuator. This caused the parking brake to stay in maintenance mode,... Read more
Incident date: Jun 1, 2025
The contact owns a 2022 Ford Maverick. The contact stated that after driving the vehicle and parking, the vehicle failed to restart. The vehicle was jump-started. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the battery needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred the ... Read more
Incident date: Jun 21, 2025
I have installed the latest software update version 3.6.4 which was supposed to resolve the fault backup camera problem that has been persistent since the day I bought the car in 2021. The backup camera continues to fail to engage a majority of the times that I enter the car. Neither of the previous two recalls have been effective and the camera continues to consistently malfunction.
Incident date: May 28, 2025
The SOS Emergency Call system error warning appears every time I start the car. This system no longer functions in the car. An independent mechanic ran the diagnostic and said it could not be cleared. If I were to be in an accident, I would not be able to use this essential safety feature. Additionally, the MMI system that is used for making hands-free calls, mapping directions, and reading texts... Read more
Incident date: May 28, 2025
Submission to NHTSA Regarding Transmission Issues in 2014 Jeep Cherokee Latitude Summary of Concerns I purchased a 2014 Jeep Cherokee Latitude in November 2024, and the transmission issues began approximately six months later. The vehicle exhibits the following problems: •Harsh and delayed shifting •Sudden jerks and gear hunting during low-speed driving •Severe hesitation from a stop, especi... Read more
Incident date: Jun 21, 2025
Transmission, gets stuck in high gears when only doing 20 mph. Had transmission rebuilt and a new torque converter by a ford dealer.. still has issues and they have no clue !!!!!!! It puts strain in The eingine...... and makes the transmission shutter! This has been since 60,000 miles, truck now has 70,100 miles