Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Jan 16, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE FRONT HEADLIGHTS WOULD INTERMITTENTLY FAIL. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE DEALER ADVISED THAT THE PART NEEDED TO COMPLETE THE REPAIR WAS NOT AVAILABLE. THE DEALER ALSO STATED THAT THEY COULD PERFORM A DIAGNOSTIC AND PROVIDE AN INTERIM TEMPORARY REP... Read more
Incident date: Nov 15, 2014
APPROXIMATELY TWO MONTHS AFTER PURCHASING A BUICK LACROSSE I STARTED TO EXPERIENCE THE VEHICLE SHUTTING DOWN WHEN THE CAR WAS PARKED OR IDLE. SHORTLY AFTER THE CHECK ENGINE LIGHT CAME ON. I THEN TOOK THE VEHICLE TO THE DEALER AND THEY CLAIM THEY COULD NOT FIND ANYTHING WRONG WITH IT. I DECIDED TO GET A SECOND OPINION SO I TOOK THE VEHICLE TO ANOTHER CERTIED REPAIR SHOP AND THEY SUGGESTED THAT I GE... Read more
Incident date: Nov 15, 2014
APPROXIMATELY TWO MONTHS AFTER PURCHASING A BUICK LACROSSE I STARTED TO EXPERIENCE THE VEHICLE SHUTTING DOWN WHEN THE CAR WAS PARKED OR IDLE. SHORTLY AFTER THE CHECK ENGINE LIGHT CAME ON. I THEN TOOK THE VEHICLE TO THE DEALER AND THEY CLAIM THEY COULD NOT FIND ANYTHING WRONG WITH IT. I DECIDED TO GET A SECOND OPINION SO I TOOK THE VEHICLE TO ANOTHER CERTIED REPAIR SHOP AND THEY SUGGESTED THAT I GE... Read more
Incident date: Nov 15, 2014
APPROXIMATELY TWO MONTHS AFTER PURCHASING A BUICK LACROSSE I STARTED TO EXPERIENCE THE VEHICLE SHUTTING DOWN WHEN THE CAR WAS PARKED OR IDLE. SHORTLY AFTER THE CHECK ENGINE LIGHT CAME ON. I THEN TOOK THE VEHICLE TO THE DEALER AND THEY CLAIM THEY COULD NOT FIND ANYTHING WRONG WITH IT. I DECIDED TO GET A SECOND OPINION SO I TOOK THE VEHICLE TO ANOTHER CERTIED REPAIR SHOP AND THEY SUGGESTED THAT I GE... Read more
Incident date: Sep 22, 2015
THE POWER STEERING FAILED WHILE MAKING A TURN. IT BECAME VERY DIFFICULT TO TURN THE WHEEL. THE PROBLEM HAS OCCURRED THREE TIMES SINCE, ALL WHEN TURNING AND AT LOW SPEED. THERE IS NO NOISE ASSOCIATED WITH THE ISSUE. I AM GREATLY CONCERNED THAT THE FAILURE WILL CAUSE AN ACCIDENT. GM NEEDS TO ISSUE A RECALL & REPAIR THESE ISSUE AT NO COST TO THE CUSTOMER.
Incident date: Sep 1, 2014
HEADLIGHTS TURNED OFF WHILE DRIVING. NO HEADLIGHTS OR BRIGHTS ONLY AVAILABLE.
Incident date: Aug 5, 2013
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE CRUISE CONTROL WOULD ACTIVATE AT RANDOM. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Incident date: Jul 13, 2015
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING LIGHT CONTINUOUSLY ILLUMINATED WHEN THE PASSENGER SEAT WAS OCCUPIED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Incident date: Sep 1, 2015
AFTER STARTING CAR, WHILE IT WAS STILL DARK, I PUT THE CAR IN REVERSE AND THE FRONT LIGHTS STOPPED WORKING. THEY WERE INITIALLY ON. I IMMEDIATELY CHANGED TO ANOTHER CAR FOR TRANSPORTATION. I LATER TESTED THE HEADLIGHTS TO FIND THAT THE HIGH BEAM HEADLIGHTS WORK, BUT THE NORMAL BEAM DOES NOT.
Incident date: May 6, 2015
TL* THE CONTACT OWNS A 2012 BUICK VERANO. WHILE DRIVING 65 MPH, THE STEERING COLUMN FAILED AND JERKED WHILE THE VEHICLE MOVED ACROSS DIFFERENT LANES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.
Incident date: Sep 24, 2015
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING AT 25 MPH, THE LOW BEAM HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). THE VEHICLE ... Read more
Incident date: Sep 24, 2015
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING AT 25 MPH, THE LOW BEAM HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). THE VEHICLE ... Read more
Incident date: Aug 5, 2015
BOUGHT THE VEHICLE 1 YEAR AGO ONE DAY I WAS DRIVING AND THE CAR NEVER STARTED AGAIN MY DASH BOARD CLICK AND FLICK LIGHTS ALL THE LIGHT ON DASHBOARD THE VEHICLE WILL NOT START AND THE BATTERY DRAINS OUT. I GO ON GM WEBSITE PUT IN MY VIN AND THERE ARE NOT OPEN RECALLS ON THE VEHICLE I CANT GET THE HISTORY OF WHEN IT WAS PUT IN OR WERE OR BY WHO I CAN CALL THE AUTOMATED SYSTEM AND IT WILL TELL ME THA... Read more
Incident date: Jul 15, 2015
AIR BAG INDICATOR LIGHT ON PASSENGER SIDE IS OFF 50% OF TIME WHEN CARRYING A PASSENGER ELECTRIC AUTOMATIC DOOR LOCKS FAIL TO OPERATE ON DRIVER'S SIDE AND ON OCCASIONS WHEN THEY WORK YOU HAVE TO MANUALLY UNLOCK THE DOORS
Incident date: Jul 15, 2015
AIR BAG INDICATOR LIGHT ON PASSENGER SIDE IS OFF 50% OF TIME WHEN CARRYING A PASSENGER ELECTRIC AUTOMATIC DOOR LOCKS FAIL TO OPERATE ON DRIVER'S SIDE AND ON OCCASIONS WHEN THEY WORK YOU HAVE TO MANUALLY UNLOCK THE DOORS
Incident date: Sep 18, 2015
CAR CRANKED BUT WOULD NOT START, CHECKED EVERY THING OUT FOUND FUEL PUMP FUSE BURNT REMOVED FUSE FOUND FUSE BLOCK BURNT, FUSE LOOKED LIKE IT HAD BEEN ON FIRE AT ONE TIME. I LIVE IN THE COUNTRY WITH NOTHING BUT CURVEY ROADS IF THAT FUSE WOULD HAVE GONE OUT WHEN I WAS DRIVING I WOULD HAD RUN OFF ROAD AND HIT A TREE KILLING ME OR MY PASSENGERS. [XXX] [XXX] RICHLAND, MISSOURI 65556 VIN UNAVAILABLE ... Read more
Incident date: Sep 10, 2015
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE SPEEDOMETER FAILED TO WORK WITHOUT WARNING AND WAS DISPLAYING AN INCORRECT READING WHILE THE VEHICLE WAS IN OPERATION. THE CONTACT ALSO NOTICED THAT THERE WAS AN ELECTRICAL SHORT ON THE INSTRUMENT PANEL, WHICH IMPACTED THE LIGHTING AND VARIOUS GAUGES AS WELL AS THE LIGHT ON THE RADIO. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED.... Read more
Incident date: Sep 21, 2015
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE OPENING THE LIFTGATE, IT INADVERTENTLY CAME DOWN ON TOP OF THE CONTACT. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Incident date: Aug 27, 2015
THREE LANE INTERSTATE HIGHWAY WITH TRAFFIC MOVING AT 65 MPH AND ENGINE STALLS OUT WITH NO POWER. MAKE IT TO SHOULDER OF ROAD AND AFTER ABOUT A HALF HOUR, CAR STARTS WITH ENGINE CHECK LIGHT ON AND I CONTINUE TO DESTINATION. I HAVE SERVICE REPAIR SPECIALIST CHECK SOURCE OF PROBLEM AND IT IS FAILURE OF "CAM SHAFT SENSOR". UPON RETURNING HOME 285 MILES AWAY, AGAIN HAD PROBLEM DIAGNOSED WITH SAME RESUL... Read more
Incident date: Aug 27, 2015
THREE LANE INTERSTATE HIGHWAY WITH TRAFFIC MOVING AT 65 MPH AND ENGINE STALLS OUT WITH NO POWER. MAKE IT TO SHOULDER OF ROAD AND AFTER ABOUT A HALF HOUR, CAR STARTS WITH ENGINE CHECK LIGHT ON AND I CONTINUE TO DESTINATION. I HAVE SERVICE REPAIR SPECIALIST CHECK SOURCE OF PROBLEM AND IT IS FAILURE OF "CAM SHAFT SENSOR". UPON RETURNING HOME 285 MILES AWAY, AGAIN HAD PROBLEM DIAGNOSED WITH SAME RESUL... Read more
Incident date: Aug 27, 2015
THREE LANE INTERSTATE HIGHWAY WITH TRAFFIC MOVING AT 65 MPH AND ENGINE STALLS OUT WITH NO POWER. MAKE IT TO SHOULDER OF ROAD AND AFTER ABOUT A HALF HOUR, CAR STARTS WITH ENGINE CHECK LIGHT ON AND I CONTINUE TO DESTINATION. I HAVE SERVICE REPAIR SPECIALIST CHECK SOURCE OF PROBLEM AND IT IS FAILURE OF "CAM SHAFT SENSOR". UPON RETURNING HOME 285 MILES AWAY, AGAIN HAD PROBLEM DIAGNOSED WITH SAME RESUL... Read more
Incident date: Sep 18, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE TRAVELING VARIOUS SPEEDS, THE LIGHTS AND SPEEDOMETER ON THE INSTRUMENT PANEL FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
Incident date: Sep 18, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE TRAVELING VARIOUS SPEEDS, THE LIGHTS AND SPEEDOMETER ON THE INSTRUMENT PANEL FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE WAS RECURRING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
Incident date: Sep 8, 2015
I RECENTLY BOUGHT THIS 2005 BUICK TERRAZA CX. AS PER CARFAX THE VEHICLE HAS BEEN BEAUTIFULLY MAINTAINED. AFTER A WEEK OF HAVING MY VEHICLE I WILL BE DRIVING AROUND AND THE SERVICE TRACTION CONTROL LIGHT COMES ON AND THE VEHICLE WILL SCREECH ON ITS BREAKS AND PULL TO THE RIGHT. I HAVE TAKEN IT INTO THE DEALERSHIP WHERE THEY REPLACED THE SENSOR AND A WEEK LATER IT CONTINUES TO RANDOMLY BRAKE WHEN EX... Read more
Incident date: Sep 14, 2015
ON SEPTEMBER 14TH 2015 I WAS DRIVING MY BUICK LUCERNE ON A VERY BUSY STREET HERE IN THE BOSTON AREA @ APPROX. 11:18AM WHEN THE STEERING ON MY BUICK FAILED. I WAS FORTUNATE ENOUGH TO BE ABLE TO DIRECT THE CAR ONTO A CURB. FOR A MOMENT I FEARED A TOTAL LOSS OF CONTROL OF THE VEHICLE. FORTUNATELY A POLICE OFFICER ARRIVED AND ASSISTED ME. THE CAR WAS TOWED TO MCLAUGHLIN CHEVROLET IN WHITMAN, MA. ACCO... Read more
BUICK
RENDEZVOUS
(2006) - ELECTRICAL SYSTEM
Sep 21, 2015
Incident date: Sep 10, 2015
TL* THE CONTACT OWNS A 2006 BUICK RENDEZVOUS. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT STATED THAT THERE WAS A STRONG FUEL ODOR UNDER THE HOOD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE CONTACT REPLACED THE BATTERY AND THE ALTERNATOR INDEPENDENTLY. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED.... Read more
Incident date: Aug 14, 2015
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT'S VIN WAS ASSOCIATED WITH THE RECALL AS OF NOVEMBER 25, 2014. THE CONTACT STATED THAT THE RECALL REMEDY WAS NOT AVAILABLE. IN ADDITION, THE CONTACT REPORTED THAT THE FRONT PASSENGER SEAT SENSOR WOULD NOT DETECT AN ... Read more
Incident date: Sep 21, 2015
I HAVE HAD ABOUT 3 INCIDENCES OF POWER BRAKE AND POWER STEERING FAILURE AT LOW SPEEDS (10 MPH OR LESS) DURING RAINY WEATHER. WHEN MAKING A TURN, EITHER RIGHT OR LEFT, THE POWER STEERING AND POWER BRAKES FAIL. THIS DOES NOT OCCUR AT EVERY TURN ATTEMPT BUT DOES HAPPEN OCCASIONALLY. IT IS QUITE DISCONCERTING. I WILL NOT LET MY WIFE DRIVE DURING WET WEATHER AND I AM VERY CAUTIOUS.
Incident date: Sep 21, 2015
I HAVE HAD ABOUT 3 INCIDENCES OF POWER BRAKE AND POWER STEERING FAILURE AT LOW SPEEDS (10 MPH OR LESS) DURING RAINY WEATHER. WHEN MAKING A TURN, EITHER RIGHT OR LEFT, THE POWER STEERING AND POWER BRAKES FAIL. THIS DOES NOT OCCUR AT EVERY TURN ATTEMPT BUT DOES HAPPEN OCCASIONALLY. IT IS QUITE DISCONCERTING. I WILL NOT LET MY WIFE DRIVE DURING WET WEATHER AND I AM VERY CAUTIOUS.
Incident date: Jan 15, 2015
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT RECEIVED A MANUFACTURER'S RECALL NOTIFICATION FOR THE EXTERIOR LIGHTING; HOWEVER, THE PART TO THE DO REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Sep 5, 2015
ON THE EVENING OF 9/5/2015 I WAS DRIVING MY 2005 BUICK RAINIER WHEN THE LOW BEAM HEADLIGHTS WENT OUT. I WAS ABLE TO DRIVE TO A SAFE LOCATION USING MY HIGH BEAM HEADLIGHTS. WHEN INSPECTED BY MY LOCAL BUICK DEALER (FERMAN BUICK) IT WAS FOUND THAT RELAY 46 (HEADLAMP DRIVER MODULE) HAD BURNED UP AND DAMAGED ADDITIONAL FUSES AND RELAYS. THE ENTIRE FUSE BOX HAD TO BE REPLACED DUE TO THE DAMAGE. THIS... Read more
Incident date: Sep 5, 2015
ON THE EVENING OF 9/5/2015 I WAS DRIVING MY 2005 BUICK RAINIER WHEN THE LOW BEAM HEADLIGHTS WENT OUT. I WAS ABLE TO DRIVE TO A SAFE LOCATION USING MY HIGH BEAM HEADLIGHTS. WHEN INSPECTED BY MY LOCAL BUICK DEALER (FERMAN BUICK) IT WAS FOUND THAT RELAY 46 (HEADLAMP DRIVER MODULE) HAD BURNED UP AND DAMAGED ADDITIONAL FUSES AND RELAYS. THE ENTIRE FUSE BOX HAD TO BE REPLACED DUE TO THE DAMAGE. THIS... Read more
BUICK
RENDEZVOUS
(2003) - ELECTRICAL SYSTEM
Sep 21, 2015
Incident date: Jul 1, 2015
WHEN DRIVING ON THE HIGHWAY, WHITE/TERRIBLE SMELLING SMOKE CAME ROLLING OUT OF THE VENTS INSIDE MY VEHICLE. IT WAS SO BAD THAT I HAD TO PULL OVER, AS IT WAS BURNING MY THROAT/NOSE/EYES AND MADE ME DIZZY- THIS WAS IN A MATTER OF JUST A FEW SHORT MINUTES. NO DASHBOARD LIGHTS OR OTHER SIGNS OF VEHICLE MALFUNCTION OCCURRED AT THAT TIME; HOWEVER, THIS WAS A VERY ALARMING SAFETY SITUATION FOR MY CHIL... Read more
BUICK
RENDEZVOUS
(2003) - VISIBILITY/WIPER
Sep 21, 2015
Incident date: Jul 1, 2015
WHEN DRIVING ON THE HIGHWAY, WHITE/TERRIBLE SMELLING SMOKE CAME ROLLING OUT OF THE VENTS INSIDE MY VEHICLE. IT WAS SO BAD THAT I HAD TO PULL OVER, AS IT WAS BURNING MY THROAT/NOSE/EYES AND MADE ME DIZZY- THIS WAS IN A MATTER OF JUST A FEW SHORT MINUTES. NO DASHBOARD LIGHTS OR OTHER SIGNS OF VEHICLE MALFUNCTION OCCURRED AT THAT TIME; HOWEVER, THIS WAS A VERY ALARMING SAFETY SITUATION FOR MY CHIL... Read more
BUICK
RENDEZVOUS
(2003) - UNKNOWN OR OTHER
Sep 21, 2015
Incident date: Jul 1, 2015
WHEN DRIVING ON THE HIGHWAY, WHITE/TERRIBLE SMELLING SMOKE CAME ROLLING OUT OF THE VENTS INSIDE MY VEHICLE. IT WAS SO BAD THAT I HAD TO PULL OVER, AS IT WAS BURNING MY THROAT/NOSE/EYES AND MADE ME DIZZY- THIS WAS IN A MATTER OF JUST A FEW SHORT MINUTES. NO DASHBOARD LIGHTS OR OTHER SIGNS OF VEHICLE MALFUNCTION OCCURRED AT THAT TIME; HOWEVER, THIS WAS A VERY ALARMING SAFETY SITUATION FOR MY CHIL... Read more
Incident date: May 1, 2015
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING 20 MPH, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE VEHICLE WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.
Incident date: Nov 26, 2014
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHEN THE HEADLIGHTS WERE ACTIVATED, THE FRONT DRIVER SIDE HEADLIGHT FAILED TO ILLUMINATE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS M... Read more
Incident date: Jun 27, 2015
TLA* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING AT VARIOUS SPEEDS, THE LOW BEAM HEADLAMPS FAILED AND THE HIGH BEAM HEADLAMPS WERE ENGAGED IN ORDER TO VIEW THE ROAD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HEADLAMP DRIVER MODULE WAS MELTED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTIN... Read more
Fire
Incident date: Sep 1, 2015
THERE ARE NO INCIDENTS AT THIS TIME OF FOR THIS COMPLAINT, GENERAL MOTORS SHOULD ALSO BE HELD FINANCIALLY RESPONSIBLE FOR THE REPLACEMENT OF HIGH-BEAM BULBS AS THEY WILL BURN OUT AS A RESULT TO NOT HAVING A REMEDY AS OF YET TO REPAIR/REPLACE THE HDM FOR MY VEHICLE AS WELL AS THE OTHER GM OWNERS. I WORK AT NIGHT AND NEED MY HEADLIGHTS TO BE IN PROPER OPERATING ORDER. PLEASE MAKE GM ALSO RESPONSIBLE... Read more
Incident date: Sep 1, 2015
THERE ARE NO INCIDENTS AT THIS TIME OF FOR THIS COMPLAINT, GENERAL MOTORS SHOULD ALSO BE HELD FINANCIALLY RESPONSIBLE FOR THE REPLACEMENT OF HIGH-BEAM BULBS AS THEY WILL BURN OUT AS A RESULT TO NOT HAVING A REMEDY AS OF YET TO REPAIR/REPLACE THE HDM FOR MY VEHICLE AS WELL AS THE OTHER GM OWNERS. I WORK AT NIGHT AND NEED MY HEADLIGHTS TO BE IN PROPER OPERATING ORDER. PLEASE MAKE GM ALSO RESPONSIBLE... Read more
Incident date: May 26, 2015
CAR WOULD NOT START. BATTERY TOTALLY DEAD. COULD NOT EVEN GET THE KEY OUT OF THE IGNITION. AAA CAME AND JUMPED BATTERY, FOUND NO CAUSE OR REASON FOR THE PROBLEM. CAR IS USED EVERY DAY; THIS PROBLEM WAS FOUND IN THE MORNING AFTER SITTING IN THE GARAGE ALL NIGHT. NO SIGN OF ANYTHING LEFT ON OR ANYTHING CAUSING THE DEAD BATTERY. BATTERY TOOK CHARGE AND CAR PERFORM WELL UNTIL 09/19/2015 WHEN THE S... Read more
Incident date: May 26, 2015
CAR WOULD NOT START. BATTERY TOTALLY DEAD. COULD NOT EVEN GET THE KEY OUT OF THE IGNITION. AAA CAME AND JUMPED BATTERY, FOUND NO CAUSE OR REASON FOR THE PROBLEM. CAR IS USED EVERY DAY; THIS PROBLEM WAS FOUND IN THE MORNING AFTER SITTING IN THE GARAGE ALL NIGHT. NO SIGN OF ANYTHING LEFT ON OR ANYTHING CAUSING THE DEAD BATTERY. BATTERY TOOK CHARGE AND CAR PERFORM WELL UNTIL 09/19/2015 WHEN THE S... Read more
Incident date: Sep 19, 2015
CAR WILL NOT START. BATTERY TOTALLY DEAD. COULD NOT EVEN GET THE KEY OUT OF THE IGNITION. AAA CAME AND JUMPED BATTERY, FOUND NO CAUSE OR REASON FOR THE PROBLEM. CAR IS USED EVERY DAY; THIS PROBLEM WAS FOUND IN THE MORNING AFTER SITTING IN THE GARAGE ALL NIGHT. NO SIGN OF ANYTHING LEFT ON OR ANYTHING CAUSING THE DEAD BATTERY. BATTERY TOOK CHARGE AND CAR PERFORM WELL DURING THE DAY (TODAY).. THIS HA... Read more
Incident date: Jun 1, 2015
ON MULTIPLE OCCURRENCES, THE FUEL GAUGE DOES NOT ACCURATELY REFLECT THE AMOUNT OF FUEL IN THE TANK. IT SHOWS FAR LESS. SOMETIMES BY TURNING ON AND OFF THE CAR, IT WILL RESET. OTHER TIMES IT WILL TAKE A DAY TO REFLECT THE RIGHT AMOUNT. SINCE THERE IS A RECALL FOR THIS IN VEHICLES MANUFACTURED FROM 2013-2014, IT SEEMS LIKELY THAT THIS, TOO, IS A DEFECT.
Incident date: Aug 22, 2012
TL* THE CONTACT OWNS A 2000 BUICK REGAL. WHILE DRIVING 50 MPH, THE ENGINE STALLED WITHOUT WARNING. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 142,000. THE VIN WA... Read more
Incident date: Aug 22, 2012
TL* THE CONTACT OWNS A 2000 BUICK REGAL. WHILE DRIVING 50 MPH, THE ENGINE STALLED WITHOUT WARNING. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 142,000. THE VIN WA... Read more
Incident date: Aug 1, 2015
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 20 MPH, THE HEADLIGHTS FAILED. THE FAILURE WAS RECURRING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000. THE VIN WAS NOT AVAILABLE.
Incident date: Jan 5, 2015
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 42,000.
Incident date: Sep 18, 2015
TURNED ON SPEED CONTROL WHILE DRIVING ON INTERSTATE, PRESSED SET BUTTON TO SET THE SPEED. THE CRUISE INDICATOR LIGHT CAME ON. THE CAR ACCELERATED ON ITS OWN. MY SPEED WENT FROM 65 MPH TO 80 MPH IN A FEW SECONDS. I DEPRESSED THE SET BUTTON AGAIN TO DECELERATE, BUT WHEN I RELEASED THE SET BUTTON, THE CAR IMMEDIATELY ACCELERATED AGAIN. I DEPRESSED THE BRAKE TO STOP THE ACCELERATION & TURNED THE SPEED... Read more
Incident date: Sep 9, 2015
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. WHILE DRIVING AT APPROXIMATELY 20 MPH, AN ABNORMAL GRINDING SOUND WAS HEARD. THE CONTACT DISCOVERED THAT THE POWER STEERING FLUID WAS EMPTY. THE CONTACT REFILLED THE FLUID FOR THE POWER STEERING BUT THE FAILURE RECURRED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING HOS... Read more