Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Oct 2, 2014
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 60 MPH, THE FRONT HEAD LAMPS FAILED WITHOUT WARNING. THE CONTACT ENGAGED THE HIGH BEAMS AND DROVE THE VEHICLE TO THE RESIDENCE. THE FAILURE RECURRED THE NEXT DAY AND THE CONTACT STATED THAT THE HIGH BEAMS WOULD ONLY REMAIN ILLUMINATED IF THE LEVER WERE BEING HELD IN THE LOCKED POSITION. THE VEHICLE WAS TAKEN TO A DEALER AND WA... Read more
Incident date: Oct 8, 2015
MY HUSBAND WAS DRIVING DOWN THE HIGHWAY AND THE VEHICLE JUST STOPPED, HE COASTED TO SIDE OF ROAD AND TRIED TO RESTART THE CAR AND IT WOULDN'T. WE HAD TO HAVE IT TOWED AND WAITING TO HERE.
Incident date: Jul 1, 2015
CAR WINDOWS AND GAS GAUGE HAVEN'T WORKED IN A LONG TIME HOWEVER NOW THE CAR WILL NOT START CONSISTENTLY EVEN WITH A BRAND NEW BATTERY. YOU HAVE TO CHARGE THE BATTERY EVERY TIME TO START IT. READY TO GET RID OF THIS WORRY.
Incident date: Oct 5, 2015
WE HAVE A 2012 BUICK LACROSSE WITH EASSIST. WHEN DRIVING AT AROUND 65 MPH ON THE HIGHWAY WITHOUT THE CRUISE CONTROL ENGAGED THE VEHICLE DOOR LOCKS SUDDENLY UNLOCK AND LOCK, THE CAR DOWNSHIFTS AND THE RPMS GO WAY UP AND A LIGHT COMES ON THAT SAYS "SERVICE POWER STEERING". WE HAVE TAKEN IT TO THE DEALERSHIP AT LEAST 3 TIMES FOR THIS ISSUE AND THEY SAY THAT BECAUSE THERE IS NO CODE DROPPED IN THE C... Read more
Incident date: Oct 5, 2015
WE HAVE A 2012 BUICK LACROSSE WITH EASSIST. WHEN DRIVING AT AROUND 65 MPH ON THE HIGHWAY WITHOUT THE CRUISE CONTROL ENGAGED THE VEHICLE DOOR LOCKS SUDDENLY UNLOCK AND LOCK, THE CAR DOWNSHIFTS AND THE RPMS GO WAY UP AND A LIGHT COMES ON THAT SAYS "SERVICE POWER STEERING". WE HAVE TAKEN IT TO THE DEALERSHIP AT LEAST 3 TIMES FOR THIS ISSUE AND THEY SAY THAT BECAUSE THERE IS NO CODE DROPPED IN THE C... Read more
Incident date: Oct 5, 2015
WE HAVE A 2012 BUICK LACROSSE WITH EASSIST. WHEN DRIVING AT AROUND 65 MPH ON THE HIGHWAY WITHOUT THE CRUISE CONTROL ENGAGED THE VEHICLE DOOR LOCKS SUDDENLY UNLOCK AND LOCK, THE CAR DOWNSHIFTS AND THE RPMS GO WAY UP AND A LIGHT COMES ON THAT SAYS "SERVICE POWER STEERING". WE HAVE TAKEN IT TO THE DEALERSHIP AT LEAST 3 TIMES FOR THIS ISSUE AND THEY SAY THAT BECAUSE THERE IS NO CODE DROPPED IN THE C... Read more
Incident date: May 13, 2015
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. UPON OPENING THE LIFTGATE, IT INTERMITTENTLY CLOSED AUTOMATICALLY. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 149,000.
Incident date: Jun 23, 2015
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT THE LIFTGATE ON THE VEHICLE WAS CONSTANTLY COLLAPSING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. T... Read more
Incident date: Oct 3, 2015
THE THROTTLE BODY ON SEVERAL GM VEHICLES HAS FAILED. I WAS DRIVING MY CAR DOWN THE HIGHWAY WHEN THE TRACTION CONTROL LIGHT STARTED FLASHING, THEN THE ENGINE REDUCED POWER START LIGHT WENT ON, THEN THE CAR SPUTTERED, SLOWED DOWN AND WOULD NOT GO OVER 30 MPH. THIS COULD CAUSE AN ACCIDENT WHEN DRIVING AT A HIGH RATE OF SPEED, THE VEHICLE SLOWS DOWN QUICKLY AND YOU CANNOT GET POWER TO MOVE OVER 30. I ... Read more
Incident date: Jun 30, 2015
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Sep 24, 2015
TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. WHILE ATTEMPTING TO PARK, THE VEHICLE INDEPENDENTLY SURGED FORWARD, WENT OVER A RAILROAD CROSS TIE, AND CRASHED INTO A TREE. A POLICE REPORT WAS NOT FILED. THE AIR BAGS DID NOT DEPLOY. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. UPDATED 01/21/16*LJ *JS
Crash
Incident date: Sep 24, 2015
TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. WHILE ATTEMPTING TO PARK, THE VEHICLE INDEPENDENTLY SURGED FORWARD, WENT OVER A RAILROAD CROSS TIE, AND CRASHED INTO A TREE. A POLICE REPORT WAS NOT FILED. THE AIR BAGS DID NOT DEPLOY. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. UPDATED 01/21/16*LJ *JS
Crash
BUICK
RENDEZVOUS
(2006) - AIR BAGS
Oct 6, 2015
Incident date: Sep 22, 2015
TL* THE CONTACT OWNS A 2006 BUICK RENDEZVOUS. THE CONTACT STATED THAT THE AIR BAG LIGHT DID NOT ILLUMINATE WHEN SOMEONE WAS SEATED ON THE PASSENGER SIDE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 150,000.
Incident date: Oct 4, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING AT 25 MPH, THE HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.
Incident date: Oct 5, 2015
THIS CAR NEEDS TO BE RECALLED COMPLETELY SHUTTING DOWN WITH NO ENGINE LIGHT ON. THIS CAR DRIVING ON HWY SHUTS OFF NO WARNING
Incident date: Oct 5, 2015
THIS CAR NEEDS TO BE RECALLED COMPLETELY SHUTTING DOWN WITH NO ENGINE LIGHT ON. THIS CAR DRIVING ON HWY SHUTS OFF NO WARNING
Incident date: Oct 5, 2015
THIS CAR NEEDS TO BE RECALLED COMPLETELY SHUTTING DOWN WITH NO ENGINE LIGHT ON. THIS CAR DRIVING ON HWY SHUTS OFF NO WARNING
Incident date: Sep 18, 2015
CAR SHUTS DOWN WITH NO WARNING , HAD 1500 DOLLAR POWER TRAIN WORK . THE CAR ALMOST CAUSED ME TO BE KILLED DUE TO CAR RUNNING NO ENGINE LIGHT AND COMPLETELY SHUT DOWN AS IF YOU TURNED THE OFF. HWY 287 GOING 65
Incident date: Sep 18, 2015
CAR SHUTS DOWN WITH NO WARNING , HAD 1500 DOLLAR POWER TRAIN WORK . THE CAR ALMOST CAUSED ME TO BE KILLED DUE TO CAR RUNNING NO ENGINE LIGHT AND COMPLETELY SHUT DOWN AS IF YOU TURNED THE OFF. HWY 287 GOING 65
Incident date: Sep 18, 2015
CAR SHUTS DOWN WITH NO WARNING , HAD 1500 DOLLAR POWER TRAIN WORK . THE CAR ALMOST CAUSED ME TO BE KILLED DUE TO CAR RUNNING NO ENGINE LIGHT AND COMPLETELY SHUT DOWN AS IF YOU TURNED THE OFF. HWY 287 GOING 65
Incident date: Sep 1, 2015
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Sep 1, 2015
THE BUICK ENCORE HAS 15,000 MILES ON IT, THE LAST 2,000 MILES OR SO THE ENGINE HESITATES ANY SPEEDS. IT DOES NOT STALL BUT IT KEEPS HESITATING. THE CAR HAS BEEN TAKEN TO THE DEALERSHIP TWICE, THE PROBLEM HAS NOT BEEN FIXED
Incident date: Sep 23, 2015
HAVING A PROBLEM WITH THE CAR NOT STARTING. IT WAS STATIONARY IN THE GARAGE. HAD IT TOW TO GARAGE. THEY DIAGNOSED IT WAS A FUEL RELAY BURNING UP. A NEW RELAY DID START THE CAR.WE TOOK A SHORT TRIP OUT OF TOWN AND THE CAR STOPPED RUNNING...LEFT US STRANDED ON THE HIGHWAY. THE RELAY GAVE OUT AGAIN. A MECHANIC WILL NOW LOOK INTO THE FUEL PUMP REPLACEMENT. AND ELECTRICAL BOX UNDER THE SEAT.
Incident date: Sep 23, 2015
HAVING A PROBLEM WITH THE CAR NOT STARTING. IT WAS STATIONARY IN THE GARAGE. HAD IT TOW TO GARAGE. THEY DIAGNOSED IT WAS A FUEL RELAY BURNING UP. A NEW RELAY DID START THE CAR.WE TOOK A SHORT TRIP OUT OF TOWN AND THE CAR STOPPED RUNNING...LEFT US STRANDED ON THE HIGHWAY. THE RELAY GAVE OUT AGAIN. A MECHANIC WILL NOW LOOK INTO THE FUEL PUMP REPLACEMENT. AND ELECTRICAL BOX UNDER THE SEAT.
Incident date: Sep 25, 2015
SUNROOF EXPLODED I WAS DRIVING DOWN THE ROAD I HEARD A VERY LARGE POP I LOOKED UNDER THE COVER OF THE SUNROOF AND THERE WAS A LARGE HOLE RIGHT IN THE MIDDLE. GLASS FELL THROUGH WHEN I OPENED UP THE COVER. NOTHING HIT IT THERE WERE NO CRACKS IN IT EXPLODED FOR NO REASON.
Incident date: Jan 1, 2015
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. WHILE DRIVING AT APPROXIMATELY 70 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE AND THE INSTRUMENT PANEL BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILA... Read more
Incident date: Aug 19, 1998
TL* THE CONTACT OWNED A 1997 BUICK LESABRE. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE AND THE REAR DRIVER SIDE SEAT BELT WEBBING TIGHTENED INDEPENDENTLY AROUND THE CHILD'S BODY. THE OCCUPANT SUSTAINED A FRACTURED BACK AND TORN SPINE. IN ADDITION, THERE WAS INJURY TO THE ABDOMEN. THE INJURIES REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS D... Read more
Crash
1 injured
Incident date: Oct 1, 2014
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT PARTS WERE NOT AVAILABLE BECAUSE THE MANUFACTURER HAD NOT DETERMINED A SOLUTION TO DETER THE FAILURE. THE CONTACT SPOKE WITH THE MANUFACTURER DIRECTLY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPER... Read more
Incident date: Jun 1, 2015
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. ON SEVERAL OCCASIONS, THE LIFTGATE FELL ON THE CONTACT'S HEAD. THERE WERE NO INJURIES. THE FAILURE MILEAGE WAS 60,000.
Incident date: Aug 11, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT THE EXTERIOR LIGHTS CAUSED THE VEHICLE TO EMIT AN ABNORMAL NOISE. IN ADDITION, THE STEERING WAS ABNORMAL ON THE PASSENGER SIDE OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING OR PRIOR TO THE FAILURES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED.... Read more
Incident date: Aug 11, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT THE EXTERIOR LIGHTS CAUSED THE VEHICLE TO EMIT AN ABNORMAL NOISE. IN ADDITION, THE STEERING WAS ABNORMAL ON THE PASSENGER SIDE OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING OR PRIOR TO THE FAILURES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED.... Read more
BUICK
RENDEZVOUS
(2004) - ELECTRICAL SYSTEM
Oct 1, 2015
Incident date: Mar 12, 2014
TL* THE CONTACT OWNS A 2004 BUICK RENDEZVOUS. WHEN ATTEMPTING TO OPERATE THE VEHICLE, IT FAILED TO START. THE CONTACT WAS ABLE TO START THE VEHICLE AFTER NUMEROUS ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 05V157000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 126,000.
Incident date: Aug 24, 2015
TL* THE CONTACT OWNED A 2007 BUICK LUCERNE. WHILE DRIVING VARIOUS SPEEDS AND MAKING A TURN, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY WITH THE MASSIVE IMPACT. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE M... Read more
Crash
Incident date: Oct 1, 2015
VEHICLE HAS BEEN OPERATING NORMALLY. IT JUST CAME OFF WARRANTY A FEW WEEKS BACK. WIFE CAME HOME AND PARKED THE VEHICLE IN THE DRIVEWAY. WENT OUT SEVERAL HOURS LATER TO GO SOMEWHERE AND IT WOULD NOT START. THERE WERE NO WARNINGS OF A PROBLEM. WHEN WE TURNED THE IGNITION KEY WE HEARD A FEW CLICKS AND THEN NOTHING. LIGHTS WE NOTICEABLY DIM. WE WERE ABLE TO GET IT STARTED WITH A JUMPER AND LET IT RUN ... Read more
Incident date: Sep 29, 2015
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE FAILED TO CHANGE GEARS. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT CLUTCH WAVE PLATE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE A... Read more
Incident date: Sep 23, 2015
WHILE DRIVING ON A SIDE STREET @ 25MPH NEAR THE PARKWAY ENTRANCE MY ENGINE CUT OUT WITHOUT WARNING. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE ENGINE CRANKED BUT WOULD NOT RESTART. THERE WAS NO CHECK ENGINE LITE ON OR INDICATION OF A PROBLEM AT ANYTIME BEFOREHAND. THE VEHICLE WAS TOWED TO AN INDEPENDENT SERVICE STATION WHERE IT WAS DIAGNOSED AND FOUND THAT ONE OF THE IGNITION COILS (CYL... Read more
Incident date: Jan 1, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE LOW BEAM HEADLAMP FAILED TO ILLUMINATE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF ... Read more
Incident date: Sep 30, 2015
TODAY I HAD TO REPLACE THE RACK AND PINION ON MY CAR. THIS MORNING I WENT TO MAKE A LEFT HAND TURN FROM A COMPLETE STOP INTO GAS STATION AND THE STEERING LOCKED UP. I LOST ALL CONTROL OF THE CAR FOR A FEW SECONDS AS ONCOMING TRAFFIC WAS APPROACHING. A SIMILAR INCIDENT HAPPENED A FEW WEEKS AGO WHILE I HAD MY 1 AND 5 YEAR OLD IN THE CAR. I WAS CIRCLING AROUND A BUILDING TO THE LEFT. THE STEERING SEE... Read more
Incident date: Sep 24, 2015
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHILE HAVING ROUTINE MAINTENANCE PERFORMED ON THE VEHICLE, AN INDEPENDENT MECHANIC DISCOVERED THAT THE MOTOR MOUNT HAD BECOME INOPERABLE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 93,000.
Incident date: Jan 1, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Sep 27, 2015
DRIVING ALONG AT APPROX. 55 MPH ON A MAIN HIWAY SLOWED TO APPROX. 40 MPH TO MAKE A TURN, WHEN SUDDENLY THE ENGINE STOPPED OPERATING. EVERYTHING SHUT DOWN, NO STEERING, NO BRAKES. ON STAR DID NOT RESPOND, CAR WAS DISABLED ABOUT 5-7 MINUTES, TRIED TO START SEVERAL TIME WITH THE KEY. SERIOUS ISSUE, HAD CAR TOWED TO DEALER, FOUND NOTHING WRONG AND NO CODES WERE OBTAINED FROM THE COMPUTER SYSTEM!
Incident date: Sep 27, 2015
DRIVING ALONG AT APPROX. 55 MPH ON A MAIN HIWAY SLOWED TO APPROX. 40 MPH TO MAKE A TURN, WHEN SUDDENLY THE ENGINE STOPPED OPERATING. EVERYTHING SHUT DOWN, NO STEERING, NO BRAKES. ON STAR DID NOT RESPOND, CAR WAS DISABLED ABOUT 5-7 MINUTES, TRIED TO START SEVERAL TIME WITH THE KEY. SERIOUS ISSUE, HAD CAR TOWED TO DEALER, FOUND NOTHING WRONG AND NO CODES WERE OBTAINED FROM THE COMPUTER SYSTEM!
Incident date: Sep 27, 2015
DRIVING ALONG AT APPROX. 55 MPH ON A MAIN HIWAY SLOWED TO APPROX. 40 MPH TO MAKE A TURN, WHEN SUDDENLY THE ENGINE STOPPED OPERATING. EVERYTHING SHUT DOWN, NO STEERING, NO BRAKES. ON STAR DID NOT RESPOND, CAR WAS DISABLED ABOUT 5-7 MINUTES, TRIED TO START SEVERAL TIME WITH THE KEY. SERIOUS ISSUE, HAD CAR TOWED TO DEALER, FOUND NOTHING WRONG AND NO CODES WERE OBTAINED FROM THE COMPUTER SYSTEM!
Incident date: Sep 17, 2015
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. THE CONTACT OPENED THE REAR LIFTGATE TO PLACE SOMETHING IN THE VEHICLE. THE LIFTGATE DROPPED DOWN ONTO THE CONTACT'S HEAD. THE CONTACT DID NOT REQUIRE MEDICAL ATTENTION. PRIOR TO THE FAILURE, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN MADE THE CONTACT AWARE THAT TH... Read more
1 injured
Incident date: Sep 28, 2015
ON 9/28/2015 ON THE WAY TO WORK, WHENEVER YOU TURN ON TO THE ROAD OR JUST MAKING A GENERAL TURN THERE IS A LOSS OF POWER STEERING. THERE IS POWER STEERING DURING STRAIGHT DRIVING AND SLIGHT CORRECTIONS; BUT , WHEN YOU TURN INTO AN INTERSECTION OR TRY TO PARK, YOU HAVE NO POWER STEERING. I CAN HANDLE THE LOSS OF POWER STEERING BUT IF SOMEONE WERE ELDERLY OR NOT VERY STRONG, THEY WOULD NOT BE ABLE T... Read more
Incident date: Sep 27, 2015
I WAS DRIVING ON THE INTERSTATE GOING ABOUT 70MPH. ALL OF A SUDDEN THE LIGHT ON MY CONSOLE SAID TRACTION CONTROL OFF, SERVICE STABILITRACK. MY GAS WOULD NOT WORK, THE POWER STEERING OFF AND ALL THE POWER WAS GOING. I BARELY MADE IT TO THE SHOULDER. IT WAS VERY SCARY ALSO HAVE MY TWO CHILDREN IN THE CAR. I LOOKED UP THE PROBLEM IN MY BOOK AND IT SAID TO TURN OFF AND WAIT 15 SECONDS THEN TURN ON. ... Read more
Incident date: Sep 27, 2015
I WAS DRIVING ON THE INTERSTATE GOING ABOUT 70MPH. ALL OF A SUDDEN THE LIGHT ON MY CONSOLE SAID TRACTION CONTROL OFF, SERVICE STABILITRACK. MY GAS WOULD NOT WORK, THE POWER STEERING OFF AND ALL THE POWER WAS GOING. I BARELY MADE IT TO THE SHOULDER. IT WAS VERY SCARY ALSO HAVE MY TWO CHILDREN IN THE CAR. I LOOKED UP THE PROBLEM IN MY BOOK AND IT SAID TO TURN OFF AND WAIT 15 SECONDS THEN TURN ON. ... Read more
Incident date: Sep 27, 2015
I WAS DRIVING ON THE INTERSTATE GOING ABOUT 70MPH. ALL OF A SUDDEN THE LIGHT ON MY CONSOLE SAID TRACTION CONTROL OFF, SERVICE STABILITRACK. MY GAS WOULD NOT WORK, THE POWER STEERING OFF AND ALL THE POWER WAS GOING. I BARELY MADE IT TO THE SHOULDER. IT WAS VERY SCARY ALSO HAVE MY TWO CHILDREN IN THE CAR. I LOOKED UP THE PROBLEM IN MY BOOK AND IT SAID TO TURN OFF AND WAIT 15 SECONDS THEN TURN ON. ... Read more
BUICK
RENDEZVOUS
(2002) - FUEL/PROPULSION SYSTEM
Sep 26, 2015
Incident date: Sep 26, 2015
AUTO STOPPED RUNNING SUDDENLY DETERMINED TO BE MECHANISM IN FUEL TANK
Incident date: Jan 16, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.