Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
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Showing 28,307 complaints for BUICK
BUICK
RENDEZVOUS
(2002) - FUEL/PROPULSION SYSTEM
Oct 29, 2015
Incident date: Oct 21, 2015
TL* THE CONTACT OWNS A 2002 BUICK RENDEZVOUS. THE CONTACT STATED THAT AFTER EXITING THE VEHICLE, HE OBSERVED FUEL LEAKING FROM THE REAR DRIVER'S SIDE OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V349000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS APPROXIMATELY 113,... Read more
Incident date: Jan 12, 2014
HEATING AND AIR CONDITIONING SYSTEM. I WAS GETTING VERY LITTLE HEAT AND LOTS OF COLD AIR SO I TOOK IT TO THE DEALER TO HAVE IT FIXED. THEY SAID THERE WAS A BROKEN DOOR ACTUATOR AND THE COMPUTER MODULE NEEDED TO BE REPLACED. VERY EXPENSIVE. SO THEY FIXED THE DOOR SO IT WOULD STAY CLOSED AND BLOCK COLD AIR. I BELIEVE THEY DISCONNECTED THE MODULE AS WELL. SO, NOW I HAVE A LITTLE HEAT, BUT NO AI... Read more
Incident date: Sep 23, 2015
THE DRIVER SIDE LIGHT BULB & CONNECTOR MELTED. BULB CAN NOT BE REPLACED BECAUSE HOUSING IS DAMAGED. CONTACTED THE DEALER AND I WAS TOLD THIS IS NOT COVERED BY ANY RECALLS. I WOULD BE RESPONSIBLE FOR ANY PARTS. THIS IS DEFINITELY A FACTORY DEFECT AND CAR IS NOT SAFE TO DRIVE. THE ONLY WAY TO FIX THIS PER THE DEALER IS TO REPLACE COMPLETE HEADLAMP ASSEMBLY.
Fire
Incident date: Sep 23, 2015
THE DRIVER SIDE LIGHT BULB & CONNECTOR MELTED. BULB CAN NOT BE REPLACED BECAUSE HOUSING IS DAMAGED. CONTACTED THE DEALER AND I WAS TOLD THIS IS NOT COVERED BY ANY RECALLS. I WOULD BE RESPONSIBLE FOR ANY PARTS. THIS IS DEFINITELY A FACTORY DEFECT AND CAR IS NOT SAFE TO DRIVE. THE ONLY WAY TO FIX THIS PER THE DEALER IS TO REPLACE COMPLETE HEADLAMP ASSEMBLY.
Fire
Incident date: Oct 15, 2015
WHILE MERGING ONTO THE FREEWAY, I WAS TAKING MY CAR TO BE SMOGGED. AT SPEED, I NOTICED A LITTLE WHITE PUFF OF SMOKE EMIT FROM THE RIGHT SIDE OF THE ENGINE BAY. AS I PROCEEDED TO START MOVING TO THE SHOULDER, THIS PUFF HAD TURNED INTO A GRAY PLUME. AS I FINALLY REACHED THE SHOULDER, THE ENTIRE FRONT OF THE ENGINE BAY WAS BILLOWING BLACK SMOKE. AS I TRIED TO STOP, THE BRAKE PEDAL WENT TO THE FLOOR, ... Read more
Fire
Incident date: Oct 15, 2015
WHILE MERGING ONTO THE FREEWAY, I WAS TAKING MY CAR TO BE SMOGGED. AT SPEED, I NOTICED A LITTLE WHITE PUFF OF SMOKE EMIT FROM THE RIGHT SIDE OF THE ENGINE BAY. AS I PROCEEDED TO START MOVING TO THE SHOULDER, THIS PUFF HAD TURNED INTO A GRAY PLUME. AS I FINALLY REACHED THE SHOULDER, THE ENTIRE FRONT OF THE ENGINE BAY WAS BILLOWING BLACK SMOKE. AS I TRIED TO STOP, THE BRAKE PEDAL WENT TO THE FLOOR, ... Read more
Fire
Incident date: Oct 15, 2015
WHILE MERGING ONTO THE FREEWAY, I WAS TAKING MY CAR TO BE SMOGGED. AT SPEED, I NOTICED A LITTLE WHITE PUFF OF SMOKE EMIT FROM THE RIGHT SIDE OF THE ENGINE BAY. AS I PROCEEDED TO START MOVING TO THE SHOULDER, THIS PUFF HAD TURNED INTO A GRAY PLUME. AS I FINALLY REACHED THE SHOULDER, THE ENTIRE FRONT OF THE ENGINE BAY WAS BILLOWING BLACK SMOKE. AS I TRIED TO STOP, THE BRAKE PEDAL WENT TO THE FLOOR, ... Read more
Fire
Incident date: Oct 28, 2015
THE FUEL PUMP RELAY OVERHEATED AND MELTED IN THE FUSE BOX. I SMELLED THE BURNING IN THE CAR. I HAD TO HAVE THE FUEL PUMP, RELAY AND FUSE BOX REPLACED. THE MECHANIC TOLD ME THAT THE FUSE BOX COULD HAVE STARTED A FIRE AND HE HAS NEVER SEEN THIS HAPPEN, LET ALONE IN A VEHICLE WITH SUCH LOW MILEAGE. HE TOLD ME TO GOOGLE THE PROBLEM WITH MY CAR BECAUSE HUNDREDS OF OTHER CAR OWNERS HAVE HAD THE SAME PR... Read more
Incident date: Aug 15, 2015
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT THE LIFTGATE HAD DIFFICULTY OPENING AND OPENED INDEPENDENTLY ON SEVERAL OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURE... Read more
BUICK
PARK AVENUE
(2003) - ELECTRICAL SYSTEM
Oct 28, 2015
Incident date: Apr 16, 2013
IN SAN DIEGO UNION PAPER DATED 10/28/2015, THERE IS A RECALL ON GM CARS HAVING THE 3.8 LITER ENGINE. IT INVOLVES VEHICLES HAVING THIS ENGINE. THE PROBLEM IS INTAKE MANIFOLD LEAKING OIL. THIS WAS FOUND BY THE SMOG STATION. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
BUICK
PARK AVENUE
(2003) - ENGINE
Oct 28, 2015
Incident date: Apr 16, 2013
IN SAN DIEGO UNION PAPER DATED 10/28/2015, THERE IS A RECALL ON GM CARS HAVING THE 3.8 LITER ENGINE. IT INVOLVES VEHICLES HAVING THIS ENGINE. THE PROBLEM IS INTAKE MANIFOLD LEAKING OIL. THIS WAS FOUND BY THE SMOG STATION. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Incident date: Oct 16, 2015
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. WHILE DRIVING AT APPROXIMATELY 55 MPH AND ACTIVATING THE SEAT HEATER, THE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000. UPDATED 1/21/16 *SS *JS
Incident date: Oct 16, 2015
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. WHILE DRIVING AT APPROXIMATELY 55 MPH AND ACTIVATING THE SEAT HEATER, THE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000. UPDATED 1/21/16 *SS *JS
Incident date: Oct 21, 2013
TL* THE CONTACT OWNS A 1998 BUICK RIVIERA. WHILE THE VEHICLE WAS PARKED, THERE WAS A PUDDLE OF OIL DRIPPING NEAR THE ENGINE AREA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 300,000.
Incident date: Jan 10, 2014
TL* THE CONTACT OWNS A 2013 BUICK ENCLAVE EQUIPPED WITH MICHELIN LATITUDE TOUR TIRES, SIZE: P255/60R19 108S. THE CONTACT NOTICED THAT ALL FOUR TIRES HAD CRACKS AROUND THE PERIMETER. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 19,000. THE DOT NUMBER AND VIN WERE NOT AVAILABLE.
BUICK
RENDEZVOUS
(2006) - ELECTRONIC STABILITY CONTROL (ESC)
Oct 27, 2015
Incident date: May 24, 2015
I'VE HAD SO MANY PROBLEMS WITH THIS VEHICLE. SPENT OVER $4000 IN REPAIRS IN THE LAST 6 MONTHS. THE FIRST PROBLEM I HAD WAS WHILE DRIVING ON THE HIGHWAY THE REDUCED ENGINE POWER LIGHT AND TRACTION SYSTEM LIGHT WOULD COME ON AND THE VEHICLE WOULD JUST DECELERATE AND WOULDN'T GO OVER 15MPH. I HAD IT REPAIRED ONCE AND WAS TOLD IT WAS THE WIRING HARNESS AND THEN 2 MONTHS LATER THE SAME THING HAPPENED A... Read more
BUICK
RENDEZVOUS
(2006) - ELECTRICAL SYSTEM
Oct 27, 2015
Incident date: May 24, 2015
I'VE HAD SO MANY PROBLEMS WITH THIS VEHICLE. SPENT OVER $4000 IN REPAIRS IN THE LAST 6 MONTHS. THE FIRST PROBLEM I HAD WAS WHILE DRIVING ON THE HIGHWAY THE REDUCED ENGINE POWER LIGHT AND TRACTION SYSTEM LIGHT WOULD COME ON AND THE VEHICLE WOULD JUST DECELERATE AND WOULDN'T GO OVER 15MPH. I HAD IT REPAIRED ONCE AND WAS TOLD IT WAS THE WIRING HARNESS AND THEN 2 MONTHS LATER THE SAME THING HAPPENED A... Read more
BUICK
RENDEZVOUS
(2006) - UNKNOWN OR OTHER
Oct 27, 2015
Incident date: May 24, 2015
I'VE HAD SO MANY PROBLEMS WITH THIS VEHICLE. SPENT OVER $4000 IN REPAIRS IN THE LAST 6 MONTHS. THE FIRST PROBLEM I HAD WAS WHILE DRIVING ON THE HIGHWAY THE REDUCED ENGINE POWER LIGHT AND TRACTION SYSTEM LIGHT WOULD COME ON AND THE VEHICLE WOULD JUST DECELERATE AND WOULDN'T GO OVER 15MPH. I HAD IT REPAIRED ONCE AND WAS TOLD IT WAS THE WIRING HARNESS AND THEN 2 MONTHS LATER THE SAME THING HAPPENED A... Read more
Incident date: Oct 27, 2015
MY LIGHTS ARE ON THE DASHBOARD AND IT'S SAYING ANIT-LOCK BRAKES AND TRAC-OFF. THERE'S A NOISE IN THE STEERING COLUMN.
Incident date: Oct 27, 2015
MY LIGHTS ARE ON THE DASHBOARD AND IT'S SAYING ANIT-LOCK BRAKES AND TRAC-OFF. THERE'S A NOISE IN THE STEERING COLUMN.
Incident date: Oct 27, 2015
MY LIGHTS ARE ON THE DASHBOARD AND IT'S SAYING ANIT-LOCK BRAKES AND TRAC-OFF. THERE'S A NOISE IN THE STEERING COLUMN.
Incident date: Oct 8, 2015
BLOW OUT OF TIRE ON INTERSTATE 90 IN MADISON AT 70 MPH. SIDEWALL OF TIRE DISINTEGRATED. NEARLY LOST CONTROL. TIRE WAS A GENERAL ALTIMAX HP, SIZE 255/60-17 ON A 2004 BUICK RENIER.. TIRE HAD APPROXIMATELY 30000 MILES. AND HAD BEEN ROTATED AND BALANCED.
Incident date: Oct 25, 2015
CAME OUT FROM WORK AND CAR WOULD NOT START BUT WOULD TRY TO TURN OVER. GOT CAR TOWED TO MECHANIC SHOP TO GET FIXED. THEY FOUND THAT THE FUSE BOX UNDER THE BACK SEAT WAS MELTED. THEY STATED THAT THIS HAS BEEN COMMON IN BUICK LUCERNE MODELS BUT THAT THERE HASN'T BEEN A RECALL. I DON'T UNDERSTAND WHY NO RECALL WHEN MANY PEOPLE HAVE EXPERIENCED SAME EXACT PROBLEM.
Incident date: Jun 30, 2015
TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Oct 23, 2015
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE REVERSING OUT OF THE DRIVEWAY AND PLACING THE VEHICLE IN DRIVE, THE VEHICLE HESITATED BEFORE MOVING FORWARD WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE CONTACT ALSO STATED THAT ON ONE OCCASION WHEN THE VEHICLE WAS STARTED, THE ENGINE WARNING INDICATOR WAS CONSISTENTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS ... Read more
Incident date: Oct 23, 2015
MY 2009 BUICK LUCERNE THAT I USE IN MY DAILY COMMUTE TO WORK DID NOT GIVE ME ANY ISSUES UNTIL THAT FRIDAY,10/23/2015. I TRIED TO START MY VEHICLE THAT MORNING AND IT SEEM AS IF IT WAS NOT GETTING ANY FUEL. HAD THE VEHICLE TOLLED AFTER CONTACTING MY EXTENDED WARRANTY COMPANY. MONDAY I RECEIVED A CALL FROM THE DEALERSHIP THAT THE PROBLEM WAS DIAGNOSIS AS THE FUEL PUMP RELAY HAS NOT ONLY OVERHEATED B... Read more
Incident date: Oct 23, 2015
MY 2009 BUICK LUCERNE THAT I USE IN MY DAILY COMMUTE TO WORK DID NOT GIVE ME ANY ISSUES UNTIL THAT FRIDAY,10/23/2015. I TRIED TO START MY VEHICLE THAT MORNING AND IT SEEM AS IF IT WAS NOT GETTING ANY FUEL. HAD THE VEHICLE TOLLED AFTER CONTACTING MY EXTENDED WARRANTY COMPANY. MONDAY I RECEIVED A CALL FROM THE DEALERSHIP THAT THE PROBLEM WAS DIAGNOSIS AS THE FUEL PUMP RELAY HAS NOT ONLY OVERHEATED B... Read more
BUICK
RENDEZVOUS
(2004) - UNKNOWN OR OTHER
Oct 26, 2015
Incident date: Oct 22, 2015
REAR HATCH ASSIST STRAP HAS BEEN REPLACED FOR THE 3RD TIME. EACH TIME TIME STRAP HAS BROKEN UNEXPECTEDLY CAUSING THE PERSON TO LOSE HIS BALANCE AND FALL.
Incident date: Sep 18, 2011
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING 35 MPH, THE TRUNK OPENED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BODY CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE CONTINUOUSLY RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 9,400. UPDATED 08/17/16*LJ THE CONSUMER STATED TH... Read more
Incident date: Sep 18, 2011
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING 35 MPH, THE TRUNK OPENED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BODY CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE CONTINUOUSLY RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 9,400. UPDATED 08/17/16*LJ THE CONSUMER STATED TH... Read more
Incident date: Aug 30, 2015
ON AUGUST 30,2015 I WAS DRIVING ON THE INTERSTATE WHEN THE TREADING ON MY TIRE CAME COMPLETELY OFF WHILE I WAS GOING 70 MILES PER HOUR IN THE MIDDLE OF HIGHWAY TRAFFIC SOMEHOW I MANAGED TO KEEP CALM AND NOT PANIC AND I MANAGED TO PULL THE CAR OVER TO THE EMERGENCY PULL OFF WITHOUT SPINNING OUT OR CRASHING OR MAKING CONTACT WITH THE ONCOMING TRAFFIC I HAD JUST PURCHASED MY VEHICLE ON 8/28/2015 AND ... Read more
Incident date: Oct 15, 2015
CALIPER SLIDERS LOCKED CAUSING BRAKES TO OVER HEAT/ LOCK,AND MAY CAUSE FIRE.
Incident date: Oct 17, 2015
DESIGN FLAW RESULTED IN A SERIES OF CODES INDICATING PREMATURE TIMING CHAIN WEAR. SEE TSB - 12-06-01-009-D . GM HAS OPTED NOT TO ASSIST IN REPAIR OF VEHICLE. VEHICLE WAS PARKED, NOW WILL NOT START.
Incident date: Jun 19, 2015
I NOTICED ONE DAY WHEN I WAS DRIVING MY LIGHTS WOULD NOT COME ON JUST THE HIGH BEAM WORKS BUT NOT THE LOW BEAM SO I HAVE TO BE HOME BEFORE DARK BECAUSE I CAN NOT USE MY LIGHTS I KNOW IT SHOULD BE RECALLED AND I SHOULD NOT HAVE TO PAY FOR IT.
Incident date: Jun 19, 2015
I NOTICED ONE DAY WHEN I WAS DRIVING MY LIGHTS WOULD NOT COME ON JUST THE HIGH BEAM WORKS BUT NOT THE LOW BEAM SO I HAVE TO BE HOME BEFORE DARK BECAUSE I CAN NOT USE MY LIGHTS I KNOW IT SHOULD BE RECALLED AND I SHOULD NOT HAVE TO PAY FOR IT.
Incident date: Oct 21, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED WITHOUT WARNING. AS A RESULT, THE CONTACT HAD TO ACTIVATE THE HIGH BEAMS IN ORDER TO DRIVE AT NIGHT. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). THE VEH... Read more
Incident date: Jul 24, 2015
A 5 INCH PIECE OF METAL BROKE OFF THE WHEEL RESULTING IN DAMAGING THE TIRE AND CAUSING SERIOUS SAFETY CONCERN. THIS PIECE OF METAL BROKE OFF FROM THE INSIDE SECTION OF THE WHEEL, WHICH FACES THE ENGINE BAY, RULING OUT THE FACT THAT IT WAS CAUSED BY DEBRIS OR IMPACT FROM A CURB OR ROAD. THERE WAS NO OTHER DAMAGE TO THE WHEEL, SUCH AS WARPED TIRES OR DENTS OR DINGS ON THE WHEEL, WHICH SHOULD HAVE BE... Read more
Crash
Incident date: Nov 30, 2011
2005 BUICK LACROSSE. CONSUMER REQUESTS REIMBURSEMENT FOR HEADLIGHT RECALL NOTICE. *SMD
BUICK
RENDEZVOUS
(2006) - FUEL/PROPULSION SYSTEM
Oct 22, 2015
Incident date: Oct 12, 2015
TL* THE CONTACT OWNS A 2006 BUICK RENDEZVOUS. WHILE THE VEHICLE WAS PARKED, THERE WAS A FUEL ODOR IN THE CABIN. THE CONTACT DISCOVERED THAT FUEL WAS LEAKING FROM THE VEHICLE AND OBSERVED A SECTION OF THE FUEL LINE THAT HAD EXCESSIVE RUST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,0... Read more
Incident date: Oct 21, 2015
TL* THE CONTACT OWNED A 2008 BUICK LUCERNE. WHILE DRIVING AT 45 MPH, THE VEHICLE LOST POWER AND BEGAN TO EMIT SMOKE. THE CONTACT OPENED THE HOOD AND THE VEHICLE BURST INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED AND DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,... Read more
Fire
Incident date: Oct 21, 2015
TL* THE CONTACT OWNED A 2008 BUICK LUCERNE. WHILE DRIVING AT 45 MPH, THE VEHICLE LOST POWER AND BEGAN TO EMIT SMOKE. THE CONTACT OPENED THE HOOD AND THE VEHICLE BURST INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED AND DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,... Read more
Fire
Incident date: Aug 17, 2015
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE ... Read more
Incident date: Oct 21, 2015
TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING 30 MPH, THE CONTACT HEARD A LOUD NOISE IN THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR DRIVER SIDE BRAKE PAD WAS COMPLETELY ERODED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 33,300.
Incident date: Jun 30, 2015
TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Oct 7, 2015
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 45 MPH, THE DRIVER AND PASSENGER SIDE AIR BAG LIGHTS ILLUMINATED CONTINUOUSLY. THE CONTACT STATED THAT THE AIR BAG LIGHT INDICATED THE AIR BAGS WERE OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTI... Read more
Incident date: Oct 19, 2015
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE THE VEHICLE WAS PARKED, THE TAILGATE WAS PREVIOUSLY ACTIVATED BUT INDEPENDENTLY CLOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE FAILURE MILEAGE WAS 93,160. UPDATED 1/19/16 LN UPDATED 4/23/18*JB *CN
Incident date: Oct 7, 2014
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE REVERSING AT A LOW SPEED, THE DRIVER SIDE LOW BEAM HEAD LAMP FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE BULB NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT... Read more
Incident date: Oct 2, 2015
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE DECELERATED INDEPENDENTLY AND THE CHECK ENGINE LIGHT ILLUMINATED. IN ADDITION, THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO SWITCH GEARS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WAVE PLATE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS N... Read more
Incident date: Sep 1, 2015
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Aug 15, 2015
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT THE TAILGATE OF THE VEHICLE CLOSED INDEPENDENTLY. THE CONTACT SUSTAINED A HEAD INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:15V415000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE M... Read more
1 injured