Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Dec 5, 2015
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT THE DEFROSTER FAILED TO FUNCTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000. UPDATED 02/10/16*LJ *TR
Incident date: Dec 7, 2015
PURCHASED CAR 11/2015 WITH 60K MILES. A MONTH LATER, I TURNED ON THE REAR DEFROST WHILE DRIVING. WHEN I CAME HOME, I PARKED AND EXITED THE CAR. THE REAR WINDSHIELD SHATTERED.
Incident date: Nov 10, 2013
TL* THE CONTACT OWNS A 2003 BUICK LESABRE. THE CONTACT STATED THAT THE PASSENGER SIDE DASHBOARD DETACHED, INCLUDING THE AIR BAG HOUSING AREA. THE LOOSENED DASHABOARD DISTORTED THE CONTACT'S VISION WHEN DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Incident date: Sep 1, 2013
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE SEAT BELT BUCKLE DID NOT LOCK INTO PLACE AND THE PASSENGER SIDE SEAT BELT BUCKLE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE... Read more
BUICK
RENDEZVOUS
(2002) - ELECTRICAL SYSTEM
Dec 7, 2015
Incident date: Nov 30, 2015
DRIVING DOWN THE ROAD OVER HEAT LIGHT COMES ON TRIED EVERYTHING TOOK TO SERVICE AND HEAD CASKETS NEED REPLACED! 28 DAYS AFTER PURCHASING A USED AS IS VEHICLE!EVERYTHING I HAD TO PURCHASE A JUNK.LOOKS GOOD ON THE OUTSIDE AND RUN GOOD FOR FIRST FEW WEEKS EVEN TOOK TO MIDAS BEFORE PURCHASING ALL THE FIXES ALL VERY WELL HIDDEN.
BUICK
RENDEZVOUS
(2002) - ENGINE
Dec 7, 2015
Incident date: Nov 30, 2015
DRIVING DOWN THE ROAD OVER HEAT LIGHT COMES ON TRIED EVERYTHING TOOK TO SERVICE AND HEAD CASKETS NEED REPLACED! 28 DAYS AFTER PURCHASING A USED AS IS VEHICLE!EVERYTHING I HAD TO PURCHASE A JUNK.LOOKS GOOD ON THE OUTSIDE AND RUN GOOD FOR FIRST FEW WEEKS EVEN TOOK TO MIDAS BEFORE PURCHASING ALL THE FIXES ALL VERY WELL HIDDEN.
BUICK
RENDEZVOUS
(2002) - UNKNOWN OR OTHER
Dec 7, 2015
Incident date: Nov 30, 2015
DRIVING DOWN THE ROAD OVER HEAT LIGHT COMES ON TRIED EVERYTHING TOOK TO SERVICE AND HEAD CASKETS NEED REPLACED! 28 DAYS AFTER PURCHASING A USED AS IS VEHICLE!EVERYTHING I HAD TO PURCHASE A JUNK.LOOKS GOOD ON THE OUTSIDE AND RUN GOOD FOR FIRST FEW WEEKS EVEN TOOK TO MIDAS BEFORE PURCHASING ALL THE FIXES ALL VERY WELL HIDDEN.
Incident date: Jun 7, 2015
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE SERVICE AIR BAG LIGHT REMAINED ILLUMINATED CONSTANTLY. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Incident date: Jun 7, 2015
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE SERVICE AIR BAG LIGHT REMAINED ILLUMINATED CONSTANTLY. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Incident date: Sep 1, 2015
WHEN WE PURCHASED THIS AUTO WE WERE TOLD THE BRAKES WOULD MAKE A NOISE BUT THAT IT WAS NOT A PROBLEM. WE WERE NOT TOLD THAT THEY WOULD GRAB STRONGLY ENOUGH TO THROW THE DRIVER FORWARD AT THE SLIGHTEST TOUCH. THE PROBLEM INITIALLY OCCURRED EACH TIME THE VEHICLE WAS FIRST STARTED BUT NOW HAPPENS MORE FREQUENTLY AND IS MUCH MORE SEVERE. IS VERY DANGEROUS WHEN THERE IS MOISTURE IN THE AIR OR WHEN T... Read more
Incident date: Dec 5, 2015
THE HEADLIGHT CONTROL MODULE PART OF THE BODY CONTROL FAILED CAUSING LOW BEAM HEADLIGHTS TO BE INOPERABLE. I WAS ADVISED GM ISSUED A TECHNICAL SERVICES BULLETIN ABOUT THIS ISSUE. A RECALL NOTICE MAY BE ISSUED . MY WIFE WAS GOING TO WORK AT 4 AM ON SATURDAY MORNING AND WAS FORCED TO USE HIGH BEAMS TO ILLUMINATE THE HIGHWAY AND LOCAL STREETS.THE DEFECTIVE MODULE WAS REPLACED THIS AFTERNOON .HDM MODU... Read more
BUICK
RENDEZVOUS
(2003) - SEAT BELTS
Dec 4, 2015
Incident date: Nov 16, 2015
TL* THE CONTACT OWNS A 2003 BUICK RENDEZVOUS. THE CONTACT STATED THAT WHEN THE PASSENGER AND THE DRIVER SIDE SEAT BELTS WERE LATCHED, IT WAS DISCOVERED THAT THERE WAS A FRACTURE IN THE WEBBING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Incident date: Oct 30, 2015
THE C0LLISION WARNING SYSTEM NOT WORK PROPERLY. THE OUTSIDE DETECTION SYSTEM SHUTS ITSELF OFF NOW AND THEN SOMETIMES GIVING A MESSAGE "OUTSIDE DETECTION SYSTEM NOT AVAILABLE." ALL THIS OCCURS WHEN THE VEHICLE IS IN MOTION WHICH FOR ME IS A SAFETY C0NCERN. IT HAS HAPPENED OFF AND ON SINCE PURCHASING THE VEHICLE.
Incident date: Aug 3, 2011
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING AT VARIOUS SPEEDS AT NIGHT, THE FRONT LOW BEAM HEADLIGHTS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLAMPS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING). THE FAI... Read more
Incident date: Sep 12, 2015
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART... Read more
Incident date: Feb 13, 2015
THE 2002 BUICK LESABRE HAS THE SAME ENGINE AS THE 2000 PONTIAC GRAND PRIX, WHICH IS COVERED IN THE RECENT RECALL 15V701. THIS RECALL COVERS OIL LEAKING FROM THE MANIFOLD ONTO THE REST OF THE ENGINE, LEADING TO A RISK OF FIRE. THE 2002 BUICK LESABRE IS, HOWEVER, NOT OFFICIALLY COVERED IN RECALL 15V701, EVEN THOUGH MINE DEFINITELY SHOWS ALL THE SYMPTOMS OF THE RECALL. I HAVE ALREADY TAKEN IT TO T... Read more
Incident date: Oct 6, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THEY EXPERIENCED THE SAME FAILURES LISTED IN NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING), BUT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT STATED THAT THE HIGH BEAM LIGHTS FAILED COMPLETELY. IN ADDITION, THE INTERIOR LIGHTS ALSO FAILED TO ILLUMINATE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND STATED THAT THE... Read more
Incident date: Oct 6, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THEY EXPERIENCED THE SAME FAILURES LISTED IN NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING), BUT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT STATED THAT THE HIGH BEAM LIGHTS FAILED COMPLETELY. IN ADDITION, THE INTERIOR LIGHTS ALSO FAILED TO ILLUMINATE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND STATED THAT THE... Read more
Incident date: Nov 30, 2014
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Aug 14, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 65 MPH, THE LOW BEAM HEAD LAMPS FAILED WITHOUT WARNING. THE CONTACT ACTIVATED THE HIGH BEAM HEAD LAMPS TO ILLUMINATE THE ROAD. EACH TIME THE VEHICLE WAS DRIVEN AT NIGHT, THE CONTACT HAD TO ENGAGE THE HIGH BEAM HEAD LAMPS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING), HOWEVER, THE PA... Read more
Incident date: Jun 20, 2015
STEERING WHEEL SQUEAKING AND RUBBING ON SOMETHING WHEN TURNING? WHEN I TURN FROM SIDE TO SIDE I CAN FEEL A SLIGHT DRAG AND RUBBING/SQUEAKING NOISE. I WAS TOLD IT IS THE STEERING RACK. I HAVE BEEN DOING RESEARCH AND SEE COMPLAINTS OF THIS DATING BACK TO 2009. IF THEY KNOW THERE IS A PROBLEM WITH THIS WHY HAVE THEY NOT DONE A RECALL. THE REPAIR COST THAT WAS QUOTED IS HIGH OVER ONE THOUSAND DOLLARS.... Read more
Incident date: Jun 20, 2015
STEERING WHEEL SQUEAKING AND RUBBING ON SOMETHING WHEN TURNING? WHEN I TURN FROM SIDE TO SIDE I CAN FEEL A SLIGHT DRAG AND RUBBING/SQUEAKING NOISE. I WAS TOLD IT IS THE STEERING RACK. I HAVE BEEN DOING RESEARCH AND SEE COMPLAINTS OF THIS DATING BACK TO 2009. IF THEY KNOW THERE IS A PROBLEM WITH THIS WHY HAVE THEY NOT DONE A RECALL. THE REPAIR COST THAT WAS QUOTED IS HIGH OVER ONE THOUSAND DOLLARS.... Read more
Incident date: Nov 2, 2014
CORROSION AND FAULTY CONNECTION TO POSITIVE CABLE I HAVE HAD TO REPLACE BATTERY 2 TIMES IN THE PAST YEAR. THE BATTERY BRACKET IS CORRODING AND THE COMPUTER. POSITIVE CABLE TERMINAL
Fire
Incident date: Nov 2, 2014
CORROSION AND FAULTY CONNECTION TO POSITIVE CABLE I HAVE HAD TO REPLACE BATTERY 2 TIMES IN THE PAST YEAR. THE BATTERY BRACKET IS CORRODING AND THE COMPUTER. POSITIVE CABLE TERMINAL
Fire
Incident date: Nov 20, 2015
LEASED BUICK LUCERNE 2007, NOTHING WAS WRONG WHEN I GOT IT AND THEY TOLD ME THERE WAS A RECALL ON THE CAR BUT IT WAS FIXED, BUT THEN 5 WEEKS LATER MY CAR WON'T START...THEY PUT A FAKE RECALL INSPECTION STICKER ON THE CAR, THEY TOLD ME "DON'T PUT ANYTHING ON THE KEY...NOW THEY WANT ME TO PAY FOR THE PAYMENTS,DEDUCTIBLE,AND DIAGNOSTIC FEE...
Incident date: Nov 20, 2015
LEASED BUICK LUCERNE 2007, NOTHING WAS WRONG WHEN I GOT IT AND THEY TOLD ME THERE WAS A RECALL ON THE CAR BUT IT WAS FIXED, BUT THEN 5 WEEKS LATER MY CAR WON'T START...THEY PUT A FAKE RECALL INSPECTION STICKER ON THE CAR, THEY TOLD ME "DON'T PUT ANYTHING ON THE KEY...NOW THEY WANT ME TO PAY FOR THE PAYMENTS,DEDUCTIBLE,AND DIAGNOSTIC FEE...
Incident date: Nov 20, 2015
THE SHIFT LINKAGE TUBE CROSSES OVER THE FUEL LINE AT THE TOP OF THE ENGINE. WHEN SHIFTING OUT OF PARK, THE TUBE MOVES. THE MOVEMENT OF THIS TUBE IS ABRADING THE THE INSULATION ON THIS FUEL LINE.
Incident date: Nov 20, 2015
THE SHIFT LINKAGE TUBE CROSSES OVER THE FUEL LINE AT THE TOP OF THE ENGINE. WHEN SHIFTING OUT OF PARK, THE TUBE MOVES. THE MOVEMENT OF THIS TUBE IS ABRADING THE THE INSULATION ON THIS FUEL LINE.
Incident date: Jul 10, 2015
TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.... Read more
Incident date: Jun 1, 2014
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, THE HEADLIGHTS SHUT OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEADLIGHT MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Incident date: Nov 6, 2015
I WAS DRIVING STRAIGHT ON THE HIGHWAY WHEN THE ENGINE LIGHT CAME ON, THE ENGINE STARTED TO RUN VERY ROUGH, AND VERY SHORTLY THEREAFTER (ABOUT ONE MILE) THE ENGINE DIED. THE CAR HAD TO BE TOWED TO A MECHANIC WHERE THEY FOUND A BROKEN TIMING CHAIN THAT CAUSED SEVERE DAMAGE TO THE CYLINDER HEAD, VALVES, AND CAMSHAFT CAPS AND SENSORS. WHILE IT WAS IN FOR SERVICE THEY DID CORRECT RECALL 14187 FRONT S... Read more
Incident date: Oct 26, 2015
TL* THE CONTACT OWNS A 1999 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE HAD AN ABNORMAL ODOR DUE TO OIL THAT LEAKED ON THE EXHAUST MANIFOLD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING ) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TH... Read more
Incident date: Oct 26, 2015
10/26/15 - CAR WOULDN'T START; RECV'D JUMP, REPLACED BATTERY ($169.40). 11/6/15 - CAME OUT OF RESTAURANT, CAR WOULDN'T START. GOT JUMP TOOK TO DEALER. DEALER REPLACED STARTER AND ISSUE RESOLVED. 11/12-11/21: CAR STALLED 8-10 MORE DOCUMENTED TIMES BOTH WHEN BACKING OUT OF PARKING SPOT IN REVERSE AND AT VEHICLE SPEEDS VARYING FROM 35MPH TO 67MPH ON 5 LANE INTERSTATE DURING RUSH HOUR. TOOK TO D... Read more
Incident date: Oct 26, 2015
10/26/15 - CAR WOULDN'T START; RECV'D JUMP, REPLACED BATTERY ($169.40). 11/6/15 - CAME OUT OF RESTAURANT, CAR WOULDN'T START. GOT JUMP TOOK TO DEALER. DEALER REPLACED STARTER AND ISSUE RESOLVED. 11/12-11/21: CAR STALLED 8-10 MORE DOCUMENTED TIMES BOTH WHEN BACKING OUT OF PARKING SPOT IN REVERSE AND AT VEHICLE SPEEDS VARYING FROM 35MPH TO 67MPH ON 5 LANE INTERSTATE DURING RUSH HOUR. TOOK TO D... Read more
BUICK
RENDEZVOUS
(2005) - ELECTRICAL SYSTEM
Nov 24, 2015
Incident date: Jun 3, 2013
WE FOUND OUT THAT WE HAD A PROBLEM WITH MY WIFE'S VEHICLE. INITIALLY, THE VEHICLE WAS STATIONARY. I TOOK IT TO GET AN OIL CHANGE AND WAS ASKED TO COME INTO THE SHOP TO BE SHOWN THAT THE ANTIFREEZE WAS LIKE YOGURT IN THE RESERVOIR. WE WERE TOLD THAT WE NEEDED A COOLANT FLUSH. THIS LED TO BEING TOLD THAT WE NEEDED A NEW RADIATOR; BYPASS HOSE; AND LAST BUT NOT LEAST, HEAD GASKET JOB AMOUNTING TO AP... Read more
BUICK
RENDEZVOUS
(2005) - ENGINE
Nov 24, 2015
Incident date: Jun 3, 2013
WE FOUND OUT THAT WE HAD A PROBLEM WITH MY WIFE'S VEHICLE. INITIALLY, THE VEHICLE WAS STATIONARY. I TOOK IT TO GET AN OIL CHANGE AND WAS ASKED TO COME INTO THE SHOP TO BE SHOWN THAT THE ANTIFREEZE WAS LIKE YOGURT IN THE RESERVOIR. WE WERE TOLD THAT WE NEEDED A COOLANT FLUSH. THIS LED TO BEING TOLD THAT WE NEEDED A NEW RADIATOR; BYPASS HOSE; AND LAST BUT NOT LEAST, HEAD GASKET JOB AMOUNTING TO AP... Read more
BUICK
RENDEZVOUS
(2005) - UNKNOWN OR OTHER
Nov 24, 2015
Incident date: Jun 3, 2013
WE FOUND OUT THAT WE HAD A PROBLEM WITH MY WIFE'S VEHICLE. INITIALLY, THE VEHICLE WAS STATIONARY. I TOOK IT TO GET AN OIL CHANGE AND WAS ASKED TO COME INTO THE SHOP TO BE SHOWN THAT THE ANTIFREEZE WAS LIKE YOGURT IN THE RESERVOIR. WE WERE TOLD THAT WE NEEDED A COOLANT FLUSH. THIS LED TO BEING TOLD THAT WE NEEDED A NEW RADIATOR; BYPASS HOSE; AND LAST BUT NOT LEAST, HEAD GASKET JOB AMOUNTING TO AP... Read more
Incident date: Feb 13, 2015
THE PPS MODULE KEEPS BREAKING EVERY 1.5 YEARS. THIS IS THE PASSENGER PRESENCE MODULE IN THE PASSENGER SEAT THAT GIVES INDICATION TO THE VEHICLE AS TO WHETHER THERE IS A PASSENGER OVER 100 POUNDS, AND TELLS THE VEHICLE WHETHER TO DEPLOY AIRBAGS. SINCE THE ORIGINAL PURCHASE, IT HAS BROKEN 3 MORE TIMES. IT WAS REPLACE TWICE UNDER WARRANTY, AND NOW IT HAS BROKEN AGAIN OUT OF WARRANTY AND RITCHEY CADI... Read more
Incident date: Feb 13, 2015
THE PPS MODULE KEEPS BREAKING EVERY 1.5 YEARS. THIS IS THE PASSENGER PRESENCE MODULE IN THE PASSENGER SEAT THAT GIVES INDICATION TO THE VEHICLE AS TO WHETHER THERE IS A PASSENGER OVER 100 POUNDS, AND TELLS THE VEHICLE WHETHER TO DEPLOY AIRBAGS. SINCE THE ORIGINAL PURCHASE, IT HAS BROKEN 3 MORE TIMES. IT WAS REPLACE TWICE UNDER WARRANTY, AND NOW IT HAS BROKEN AGAIN OUT OF WARRANTY AND RITCHEY CADI... Read more
Incident date: Jan 2, 2015
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING AT VARIOUS SPEEDS, THE HEADSLIGHTS WOULD SUDDENLY SHUT OFF. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING) WAS RECEIVED IN JANUARY OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, ... Read more
BUICK
RENDEZVOUS
(2003) - FUEL/PROPULSION SYSTEM
Nov 23, 2015
Incident date: Nov 8, 2015
TL* THE CONTACT OWNS A 2003 BUICK RENDEZVOUS. THE CONTACT STATED THAT THERE WAS A STRONG ODOR OF FUEL COMING FROM THE FUEL TANK. IN ADDITION, THERE WAS FUEL LEAKING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE VALVE WAS CRACKED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V349000 (FUEL SYSTEM, ... Read more
Incident date: Nov 5, 2015
MY CAR WOULD NOT START ON IT OWN. I GOT A BOOST AND IT STARTED UP. WENT TO AUTO STORE AND TURNED THE CAR OFF AND REMOVED THE KEY BUT IT KEPT RUNNING FOR A FEW MINUTES. THE SALES ASSOCIATED TESTED THE BATTERY AND SAID IT WASN'T GETTING THE PROPER CRACK AMPS. THEY DID NOT HAVE THE BATTERY THAT I NEEDED IN STOCK, I WAS ABLE TO MAKE IT HOME AND TURN OFF AND RESTART THE CAR UNTIL THE NEXT MORNING AN... Read more
Incident date: Apr 15, 2011
UNINTENDED IGNITION KEY ROTATION IT WAS FIXED THEN THE CAR WAS WRECKED AND WAS TOTEL SO I NO LONGER HAVE THIS CAR SO PLEASE QUIT TELLING ME THE IGNITION NEEDS FIXING I NO LONGER HAVE THE 2007 BUICK.04
Incident date: Nov 14, 2015
RECENTLY HAD TO REPLACE MY POWER STEERING GEAR DUE TO LEAKING SEALS THAT CAUSED FAILURE. ALSO POWER STEERING PUMP HAD TO BE REPLACED. POWER STEERING PUMP IS COVERED UNDER SPECIAL GM WARRANTY (14329 'LOSS OF POWER STEERING ASSIST'), BUT NOT POWER STEERING GEAR. IN DOING RESEARCH, IT SEEMS MANY CONSUMERS HAVE EXPERIENCED A SIMILAR ISSUE, BUT GM HAS NOT ISSUED A RECALL FOR THE POWER STEERING GEAR.
Incident date: Jan 1, 2013
TAKAYUKI INFLATOR SO. AIRBAG WARNING LIGHT COMES ON MOST OF THE TIME WHILE DRIVING. TOOK TO DEALER TWICE AND TOLD NOTHING WRONG OR AIRBAG COULD FAIL. NOTHING WAS FIXED.
Incident date: Nov 20, 2015
THE DASHBOARD PANEL IS SEPARATING AT THE FRONT WHERE IT MEETS THE DEFROSTER COWLING. THE SEPARATION IS INCREASING ALONG THE FRONT OF THE DASH FROM DRIVER TO PASSENGER SIDE, AND IS STARTING TO CURL UP CONSIDERABLY ON THE DRIVER SIDE. IT IS UNKNOWN HOW MUCH FURTHER THE SEPARATION/CURLING WILL CONTINUE, AND IS BEGINNING TO AFFECT THE VISION OF THE DRIVER JUST ABOVE THE HOOD. I ADDITION, OTHER COMPONE... Read more
Incident date: Jul 20, 2015
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 55 MPH, THE HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLIGHTS SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STA... Read more
Incident date: Nov 13, 2015
TL* THE CONTACT OWNS A 2009 BUICK ENCLAVE. WHEN THE STEERING WHEEL WAS TURNED TO THE LEFT OR RIGHT, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING COLUMN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000. THE VIN WAS U... Read more
Incident date: Oct 1, 2015
IN JANUARY OF 2015 WE RECEIVED A RECALL NOTICE FROM GM CONCERNING THE HEADLIGHT DRIVER MODULE (GM SAFETY RECALL 14291). WE CALLED THE DEALER SEVERAL TIMES TO BE TOLD THEY WERE WAITING FOR PARTS. WE BEGAN EXPERIENCING A "HEADLIGHTS RECOMMENDED" SIGNAL SEVERAL TIMES IN BROAD DAYLIGHT, BUT LIVED WITH IT. WHEN I WAS IN THE HOSPITAL IN OCTOBER RECOVERING FROM CANCER SURGERY MY WIFE EXPERIENCED A HEA... Read more
Incident date: Nov 16, 2015
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT THE WARNING LIGHT ILLUMINATED, WHICH INDICATED THAT THE AIR BAG NEEDED SERVICING. WHEN THE VEHICLE WAS DIAGNOSED, THE MECHANIC STATED THAT THE AIR BAG COIL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 99,000. UPDATED 02/12/16*LJ THE VEHICLE WAS REPAIRED AT... Read more