Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Oct 20, 2015
LOW BEAM HEADLIGHTS CAN GO OUT AT ANY TIME WHILE DRIVING. STARTED HAPPENING ABOUT 7/2013. WOULD ONLY DRIVE DURING DAY/ HAD MODULE REPLACED A YEAR AGO WHEN RECALL NOTICE CAME OUT AND HAD LIGHTS FOR A ABOUT 6 MONTHS WITH NO PROBLEM. WAS DRIVING GOING AROUND A CORNER A COUPLE OF MONTHS AGO, LIGHTS WENT OUT AND I WENT INTO DITCH CAUSING A BAD FENDER DENT AND BREAKING MY WINDSHIELD. LIGHTS CAN COME AND... Read more
Crash
Incident date: Dec 11, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT THE STEERING WHEEL FAILED. THE CONTACT WAS UNABLE TO TURN THE STEERING WHEEL AND THE VEHICLE MADE A GRINDING NOISE WHILE ATTEMPTING TO TURN. THE CONTACT ALSO STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE WHILE DRIVING. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 09E005000 (STEERING) AND NHTSA CAMPAIGN N... Read more
Incident date: Dec 11, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT THE STEERING WHEEL FAILED. THE CONTACT WAS UNABLE TO TURN THE STEERING WHEEL AND THE VEHICLE MADE A GRINDING NOISE WHILE ATTEMPTING TO TURN. THE CONTACT ALSO STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE WHILE DRIVING. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 09E005000 (STEERING) AND NHTSA CAMPAIGN N... Read more
Incident date: Dec 13, 2015
TL* THE CONTACT OWNS A 1999 BUICK REGAL. THE CONTACT STATED THAT THE KEY WOULD NOT TURN OVER TO START THE VEHICLE. THE CONTACT HEARD AN ABNORMAL NOISE AND THE VEHICLE ERUPTED INTO FLAMES NEAR THE ENGINE COMPARTMENT. THE FIRE WAS EXTINGUISHED BY A NEIGHBOR UPON LIFTING THE HOOD. THE FIRE DEPARTMENT WAS NOT NOTIFIED AND THERE WAS NO POLICE REPORT OR FIRE INSPECTION REPORT. THE VEHICLE WAS TOWED TO A... Read more
Fire
Incident date: Dec 11, 2015
TL* THE CONTACT OWNS A 1999 BUICK REGAL. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED FIRE COMING FROM THE ENGINE COMPARTMENT. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE FAILURE M... Read more
Fire
Incident date: Apr 8, 2014
TL* THE CONTACT OWNS A 1998 BUICK REGAL. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE CAUGHT FIRE. THE CONTACT EXTINGUISHED THE FIRE. NO POLICE OR FIRE REPORTS WERE FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN... Read more
Fire
Incident date: Dec 16, 2015
TL* THE CONTACT OWNS A 2002 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Oct 26, 2015
TL* THE CONTACT OWNS A 2000 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAIL... Read more
Incident date: Dec 10, 2015
TL* THE CONTACT OWNS A 2003 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AFTER DRIVING LONG LENGTHS OF TIME, THE FRONT OF THE VEHICLE WOULD EMIT AN ABNORMAL ODOR AND THE OIL AND EN... Read more
Incident date: Dec 10, 2010
TL* THE CONTACT OWNED A 1998 BUICK REGAL. WHILE THE VEHICLE WAS PARKED OUTSIDE OF THE CONTACT'S RESIDENCE, IT CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) AFTER THE VEHICLE WAS DESTROYED DUE TO THE FIRE. THE MANUFACTURER WAS NOT MADE AWAR... Read more
Fire
Incident date: Dec 17, 2015
TL* THE CONTACT OWNS A 2001 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Oct 31, 2015
TL* THE CONTACT OWNS A 2003 BUICK REGAL. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT NOTICED SMOKE COMING FROM THE HOOD OF THE VEHICLE. THE CONTACT LIFTED THE HOOD AND NOTICED THE ENGINE HAD CAUGHT FIRE, WHICH DESTROYED THE ENGINE AND CAUSED A FAILURE WITH THE COOLING FANS. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. TH... Read more
Fire
Incident date: Sep 14, 2015
TL* THE CONTACT OWNS A 2001 BUICK REGAL. THE CONTACT STATED THAT THERE WAS A PROGRESSING ODOR WHICH MAY HAVE BEEN ASSOCIATED WITH THE MOTOR OR ENGINE THAT CONTINUED TO WORSEN. AS THE FAILURE CONTINUED, THE SERVICE ENGINE WARNING LIGHT REMAINED ILLUMINATED FOR AN EXTENDED PERIOD OF TIME. THE VEHICLE WAS TAKEN TO MORE THAN TWO DEALERS AND THEY WERE NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE... Read more
Incident date: Apr 16, 2014
TL* THE CONTACT OWNS A 2000 BUICK REGAL. THE CONTACT OBSERVED A SMALL AMOUNT OF OIL LEAKING UNDERNEATH THE VEHICLE. THE CONTACT ALSO STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED EACH TIME HE MOVED THE DRIVER SEAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED O... Read more
Incident date: Apr 16, 2014
TL* THE CONTACT OWNS A 2000 BUICK REGAL. THE CONTACT OBSERVED A SMALL AMOUNT OF OIL LEAKING UNDERNEATH THE VEHICLE. THE CONTACT ALSO STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED EACH TIME HE MOVED THE DRIVER SEAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED O... Read more
Incident date: Nov 25, 2014
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, BOTH HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT HAD TO ENGAGE THE HIGH BEAM HEADLIGHTS IN ORDER TO VIEW THE ROAD. THE CONTACT STATED THAT THE HIGH BEAM HEADLIGHTS HAD TO BE ENGAGED EACH TIME THE VEHICLE WAS DRIVEN AT NIGHT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V75... Read more
Incident date: Dec 16, 2015
TL* THE CONTACT OWNS A 1998 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILA... Read more
Incident date: Jun 20, 2015
TL* THE CONTACT OWNS A 2001 BUICK REGAL. THE CONTACT STATED THAT THERE WAS A BURNING ODOR COMING FROM THE ENGINE COMPARTMENT OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR INSPECTED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT... Read more
Fire
Incident date: Jun 1, 2015
THE POWER STEERING FLUID IS LEAKING AFTER HEARING LOUD GRINDING NOISE AND DIFFICULT TO STEER WHILE DRIVING. GM SAID THEY DIDN'T SEE A PROBLEM AND NOT PART OF THE "SPECIAL COVERAGE" THAT INVOLVES A STEERING PUMP. APPARENTLY, YOU NEED TO ALMOST CRASH YOUR CAR BEFORE THAT IS REPLACED. I RECEIVED A QUOTE TO REPAIR AND IT'S AT LEAST $800. THE CAR HAS 67K MILES AND IS 5 YEARS OLD - ONLY OWNER.
Incident date: Dec 13, 2015
VEHICLE INTERIOR LIGHTING DOES NOT WORK IN PARK, DRIVE OR WHEN LIGHTS TURNED ON, CLUSTER, GEAR INDICATOR, CLIMATE DISPLAY, RADIO LIGHTING DOES NOT WORK AT ALL, WHEN DRIVING AT NIGHT & WINDOWS FOG UP I HAVE A HARD TIME FINDING THE TEMP. BUTTONS WHILE SEEING SAFELY OUT WINDSHIELD. MY SON PULLED OUT CLUSTER, NOTICED MISSING RESISTORS ARE THE CAUSE. DRIVER SIDE LEATHER HEATED SEAT GETS TOO HOT W... Read more
Incident date: Dec 13, 2015
VEHICLE INTERIOR LIGHTING DOES NOT WORK IN PARK, DRIVE OR WHEN LIGHTS TURNED ON, CLUSTER, GEAR INDICATOR, CLIMATE DISPLAY, RADIO LIGHTING DOES NOT WORK AT ALL, WHEN DRIVING AT NIGHT & WINDOWS FOG UP I HAVE A HARD TIME FINDING THE TEMP. BUTTONS WHILE SEEING SAFELY OUT WINDSHIELD. MY SON PULLED OUT CLUSTER, NOTICED MISSING RESISTORS ARE THE CAUSE. DRIVER SIDE LEATHER HEATED SEAT GETS TOO HOT W... Read more
Incident date: Dec 13, 2015
VEHICLE INTERIOR LIGHTING DOES NOT WORK IN PARK, DRIVE OR WHEN LIGHTS TURNED ON, CLUSTER, GEAR INDICATOR, CLIMATE DISPLAY, RADIO LIGHTING DOES NOT WORK AT ALL, WHEN DRIVING AT NIGHT & WINDOWS FOG UP I HAVE A HARD TIME FINDING THE TEMP. BUTTONS WHILE SEEING SAFELY OUT WINDSHIELD. MY SON PULLED OUT CLUSTER, NOTICED MISSING RESISTORS ARE THE CAUSE. DRIVER SIDE LEATHER HEATED SEAT GETS TOO HOT W... Read more
Incident date: Sep 11, 2015
AFTER FILLING UP THE VEHICLE WITH FUEL, THE GAS GAGE GOES TO ZERO AND THE TANK EMPTY WARNING LIGHT COMES ON, AFTER DRIVING ABOUT 2 TO 3 MILES, THE CHECK ENGINE LIGHT COMES ON. AFTER DRIVING ANOTHER 10-15 MILES THE GAS GAGE RETURNS TO SHOWING ACTUAL LEVEL AND THE CHECK ENGINE LIGHT GOES OUT. HOWEVER, AT ABOUT A TANK LEVEL OF ABOUT 1/4 THE TANK IS NEAR EMPTY. THIS ERRATIC MALFUNCTION OF THE GAS GAGE... Read more
Incident date: Aug 24, 2015
TL* THE CONTACT OWNS A 1999 BUICK REGAL. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE OVERHEATED AND BEGAN TO PRODUCE SMOKE WHILE THE CHECK ENGINE LIGHT WAS CONSTANTLY ILLUMINATED. THE FAILURE WAS PERSISTENT. A FIRE REPORT WAS NOT FILED AND THE CONTACT DID NOT SEE ANY FLAMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE MOTOR FAILED AND NEEDED TO BE REPLACED. TH... Read more
Fire
Incident date: Aug 3, 2015
TL* THE CONTACT OWNS A 2003 BUICK REGAL. WHILE DRIVING 40 MPH, THE CONTACT NOTICED AN ABNORMAL ODOR IN THE FRONT OF THE VEHICLE. WHILE PARKED, THE VEHICLE MADE A LOUD NOSE AND THE VEHICLE CAUGHT FIRE UNDER THE HOOD. THERE WERE NO INJURIES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS NOT TOWED OR SALVAGED. THERE WAS NO POLICE REPORT FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE... Read more
Fire
BUICK
RENDEZVOUS
(2004) - UNKNOWN OR OTHER
Dec 15, 2015
Incident date: Dec 13, 2015
I HAD ABOUT $1700 WORTH OF WORK DONE TO THE UNDERNEATH OF MY VEHICLE... THE LIGHTS SUCH AS SERVICE ENGINE SOON AND ABS KEEP COMING ON... I HAD TO PUT MY BRAKES ON AND THE ANTI LOCK BRAKES CAME ON AND I TRIED TO PRESS ON THE GAS TO GO AND IT CUT THE POWER DRASTICALLY ON ME LITTLE TO NONE BUT IF I LIFT MY FOOT BACK UP AND I TRY TO START AGIAN IT ALLOWS ME TO DRIVE BUT THEN IF I NEED TO GO UP A HILL ... Read more
Incident date: Sep 20, 2015
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION ... Read more
Incident date: Dec 13, 2014
TL* THE CONTACT OWNED A 1998 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE CAUGHT FIRE WHILE PARKED WITH THE ENGINE OFF. THE CONTACT HAD DRIVEN THE VEHICLE FOR APPROXIMATELY ONE HOUR PRIOR TO THE FAILURE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE AND A FIRE REPORT WAS FILED. NO INJURIES WERE REPORTED. THE VEHICLE WAS DESTROYED. THE CONTACT MENTIONED THAT THE VEHICLE WAS INCLUDED IN NH... Read more
Fire
Incident date: Dec 3, 2015
CHECK ENGINE LIGHT WENT ON. CAR WAS SEEMINGLY WORKING ALRIGHT, HOWEVER, AFTER FUELING UP, IT WAS DIFFICULT TO RESTART THE CAR. IN FACT, AT THE LAST FILL UP I WAS UNABLE TO START THE CAR FOR OVER 20 MINUTES WHILE AT THE GAS PUMP. THIS CAUSED A GREAT DEAL OF ANGER, FRUSTRATION, AND RAGE IN THE OTHER DRIVERS WHO WERE WAITING TO FUEL THEIR CARS AT VERY BUSY GAS STATION NEAR LAX. THE DEALERSHIP STA... Read more
Incident date: Dec 3, 2015
CHECK ENGINE LIGHT WENT ON. CAR WAS SEEMINGLY WORKING ALRIGHT, HOWEVER, AFTER FUELING UP, IT WAS DIFFICULT TO RESTART THE CAR. IN FACT, AT THE LAST FILL UP I WAS UNABLE TO START THE CAR FOR OVER 20 MINUTES WHILE AT THE GAS PUMP. THIS CAUSED A GREAT DEAL OF ANGER, FRUSTRATION, AND RAGE IN THE OTHER DRIVERS WHO WERE WAITING TO FUEL THEIR CARS AT VERY BUSY GAS STATION NEAR LAX. THE DEALERSHIP STA... Read more
Incident date: Dec 3, 2015
CHECK ENGINE LIGHT WENT ON. CAR WAS SEEMINGLY WORKING ALRIGHT, HOWEVER, AFTER FUELING UP, IT WAS DIFFICULT TO RESTART THE CAR. IN FACT, AT THE LAST FILL UP I WAS UNABLE TO START THE CAR FOR OVER 20 MINUTES WHILE AT THE GAS PUMP. THIS CAUSED A GREAT DEAL OF ANGER, FRUSTRATION, AND RAGE IN THE OTHER DRIVERS WHO WERE WAITING TO FUEL THEIR CARS AT VERY BUSY GAS STATION NEAR LAX. THE DEALERSHIP STA... Read more
Incident date: Oct 21, 2015
TL* THE CONTACT OWNS A 1998 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE DEALER WAS NOT YET NOTIFIED OF THE RECALL. THE CONTACT CALLED THE MANUFACTURER AND THEY WERE UNABLE TO DETERMINE WHEN THE PARTS AND THE PERMANENT REMEDY FOR THIS CONDITION WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE RECALL REPAIR W... Read more
Incident date: Dec 13, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE EXTERIOR HEAD LIGHTS FAILED TO ILLUMINATE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 127,000.
BUICK
RENDEZVOUS
(2004) - ELECTRICAL SYSTEM
Dec 14, 2015
Incident date: Dec 14, 2015
TL* THE CONTACT OWNS A 2004 BUICK RENDEZVOUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE VEHICLE STALLED AS THE BATTERY WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 180,000.
Incident date: Jun 15, 2015
TL* THE CONTACT OWNED A 1998 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING INTO THE DRIVEWAY AT ABOUT 5 MPH, THERE WAS SMOKE EMITTING FROM UNDERNEATH THE HOOD, WITHOUT ANY WARNING. THE CONTACT LIFTED THE HOOD AND THE ENGINE IMMEDIATELY BURST INTO FLAMES. THE FIRE DEPARTMENT ATTEMPTED TO EXTINGUISH THE FIRE HOWEVER, THE FLAMES WERE EXCESSIVE AND THE VEHICLE BURNED COMPLETELY. A POLICE REPORT W... Read more
Fire
Incident date: Jun 15, 2015
TL* THE CONTACT OWNED A 1998 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING INTO THE DRIVEWAY AT ABOUT 5 MPH, THERE WAS SMOKE EMITTING FROM UNDERNEATH THE HOOD, WITHOUT ANY WARNING. THE CONTACT LIFTED THE HOOD AND THE ENGINE IMMEDIATELY BURST INTO FLAMES. THE FIRE DEPARTMENT ATTEMPTED TO EXTINGUISH THE FIRE HOWEVER, THE FLAMES WERE EXCESSIVE AND THE VEHICLE BURNED COMPLETELY. A POLICE REPORT W... Read more
Fire
Incident date: Oct 21, 2015
TL* THE CONTACT OWNS A 2002 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Apr 2, 2012
TL* THE CONTACT OWNS A 1999 BUICK REGAL. THE CONTACT NOTICED OIL LEAKING FROM THE FRONT AND REAR OF THE VEHICLE, WHILE PARKED. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE OIL PAN, AND VALVE COVER GASKET WERE REPLACED. IN ADDITION, THE OIL CHANGE WAS PERFORMED BUT THE FAILURE REOCCURRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED A NOTIFICATIO... Read more
Incident date: Oct 26, 2015
THE ELECTRONIC STABILITY CONTROL IS MALFUNCTIONING. EVERY TIME I TURN, THE STABILITY CONTROL DISPLAYS DIFFERENT MESSAGES THAT BRAKES ARE NO FUNCTIONING, STABILITY CONTROL, CHECK ENGINE, ETC.
Incident date: Sep 7, 2015
TL* THE CONTACT OWNS A 2015 BUICK ENCORE. THE CONTACT STATED THAT THERE WAS AN INTENSE GLARE THAT IMPACTED VISIBILITY IN WHICH THE CONTACT WAS UNABLE TO SEE THE INSTRUMENT PANEL WARNING INDICATORS ON THE INSTRUMENT PANEL. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE AND WERE UNABLE TO PROVIDE A PERMANENT REMEDY FOR THE CONDITION. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE CONTINU... Read more
Incident date: Aug 3, 2015
TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Dec 2, 2015
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE DOORS LOCKED INDEPENDENTLY, AND THE INTERIOR AND EXTERIOR LIGHTING AND WINDSHIELD WIPERS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BODY CONTROL MODULE FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,362.
Incident date: Nov 21, 2014
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BULB FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE... Read more
Incident date: Dec 10, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE FRONT PASSENGER AND DRIVERS SIDE LOW HEAD BEAMS FAILED WITHOUT WARNING. THE CONTACT ENGAGED THE HIGH BEAMS TO ILLUMINATE THE ROAD. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS DRIVEN AT NIGHT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE HEADLAMP DRIVER MO... Read more
Incident date: Dec 2, 2015
WHEN DRIVING AT NIGHT IN THE MIDDLE OF A DRIVE THE HEADLIGHTS AND DRL FAILED. THE NEXT DAY THEY WORKED. THIS IS SIMILAR TO NHTSA ID# 10724629. CALLED BUICK AT (800) 521-7300 AND SHE SAID MY COMPLAINT WAS RECORDED AS SERVICE REQUEST 8-1699743903. SHE ALSO INFORMED ME THAT EVEN THOUGH SOME 2006 BUICK RAINERS WERE RECALLED THAT MY VIN WAS NOT INCLUDED IN THE RECALL. I AM EXPERIENCING THE EXACT PROB... Read more
Incident date: Nov 9, 2014
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE BECAME INCREASINGLY DIFFICULT TO SHIFT OUT OF PARK. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE FAILURE COULD NOT BE DIAGNOSED. PRIOR TO THE FAILURE, THE VEHICLE WAS PREVIOUSLY REMEDIED UNDER NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE FAILURE OCCURRED APPROXIMATELY S... Read more
Incident date: Dec 8, 2015
MY EXTERIOR LIGHTS WENT OUT TWICE LAST NIGHT, WHILE DRIVING DOWN THE INTERSTATE (APPROXIMATELY 70 MPH). I WAS ABLE TO PUT MY FLASHERS ON AND GET OFF EACH TIME. AFTER ABOUT 5 MINUTES THEY WOULD COME BACK ON. I AM NOT SURE WHAT CAUSED THE ISSUE, BUT IT IS VERY CONCERNING. I DID A GOOGLE SEARCH AND APPARENTLY THIS IS A COMMON PROBLEM WITH THE BUICK LACROSSE. BUT I CAN'T SEEM TO FIND ANY KIND OF ... Read more
Incident date: Nov 23, 2015
AT 60,000 MILES NOTICED A SLIGHT "SQUEAK" IN MY STEERING WHEN TURNING. DEALERSHIP CHECKED IT AND STATED I NEEDED A NEW STEERING RACK "...FOUND NOICE COMING FROM STTERING GEAR INPUT SHAFT SEAL, BUT ASLO FOUND STEERING GEAR LEAKING FLUID OUT BOTH END OF GEAR". QUOTED ME A $1589.00 REPAIR. I WAS INFORMED THIS HAS BEEN AN ISSUE ON ENCLAVES & TRAVERSES, BUT NOT A RECALL.
Incident date: Dec 8, 2015
TL* THE CONTACT OWNS A 1999 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Feb 11, 2015
TL* THE CONTACT OWNS A 2005 BUICK RAINIER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE SPEEDOMETER FAILED AND DISPLAYED 120 MPH WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 146,000. THE VIN WAS NOT AVAILABLE.