Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Dec 23, 2015
BOUGHT CAR NEW. ORIGINAL GOODYEAR EAGLE LS2 TIRES WITH 5 BELTED RADIAL INCLUDING 2 STEEL BELTS. 3000 MILES ON CAR. PROPER INFLATION. SPEED 40 MPH STATE ROAD DIVIDED HIGHWAY NIGHT, NOT TURNING. HEARD RUMBLING HIGH PITCH SOUNDS WHICH I FIRST THOUGHT WAS TRANSMISSION, BUT WAS ANTI SKID/ABS COMPUTER ASSISTED BRAKING. CAR PULLED SHARPLY RIGHT, INSTRUMENT PANEL SHOWED RIGHT TIRE -0- PSI. COMPLETE TIRE F... Read more
Incident date: Nov 26, 2015
TL* THE CONTACT OWNS A 2006 BUICK RAINIER. WHILE DRIVING 50 MPH, THE EXTERIOR LIGHTING DIMMED AS IF THEY WERE NOT ON AND STARTED FLICKERING. THE CONTACT ACTIVATED THE HIGH BEAM LIGHTS, WHICH ALSO DIMMED AND FLICKERED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFA... Read more
Incident date: Apr 15, 2015
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE HEADLIGHTS AND BRAKE LIGHTS FAILED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. ...UPDATED 03-10-16 *BF *CN
Incident date: Aug 20, 2015
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLIGHTS SEIZED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING, VISIBILITY); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE ... Read more
Incident date: Sep 3, 2015
TL* THE CONTACT OWNED A 1998 BUICK REGAL. WHILE THE CONTACT'S DAUGHTER WAS DRIVING APPROXIMATELY 45 MPH, SHE SMELLED A STRONG BURNING ODOR. THE VEHICLE WAS PULLED OVER AND CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAG... Read more
Fire
Incident date: Jun 1, 2015
TL* THE CONTACT OWNS A 2001 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE WAS PARKED IN THE GARAGE AND WAS LEAKING OIL FROM THE FRONT OF THE VEHICLE. THE CONTACT MENTIONED THAT SEVERAL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAV... Read more
Incident date: Dec 11, 2015
ENGINE EXPLOSION AND FIRE VEHICLE WAS IN MY DRIVEWAY ENGINE OFF. WHEN I ATTEMPTED TO START THE VEHICLE THERE WAS A LOUD EXPLOSION FOLLOWED BY ENGINE FIRE. FLAMES WERE 20 FT HIGH. FIRE DEPT WAS CALLED BUT I WAS ABLE TO EXTINGUISH THE FIRE WITH FIRE EXTINGUISHER AND WATER FROM MY GARDEN HOSE. WHEN THE FIRE DEPT ARRIVED THE FIRE WAS ALREADY OUT. MY EVALUATION IS THE FOLLOWING: THE FORCE OF THE EXP... Read more
Fire
Incident date: Dec 11, 2015
ENGINE EXPLOSION AND FIRE VEHICLE WAS IN MY DRIVEWAY ENGINE OFF. WHEN I ATTEMPTED TO START THE VEHICLE THERE WAS A LOUD EXPLOSION FOLLOWED BY ENGINE FIRE. FLAMES WERE 20 FT HIGH. FIRE DEPT WAS CALLED BUT I WAS ABLE TO EXTINGUISH THE FIRE WITH FIRE EXTINGUISHER AND WATER FROM MY GARDEN HOSE. WHEN THE FIRE DEPT ARRIVED THE FIRE WAS ALREADY OUT. MY EVALUATION IS THE FOLLOWING: THE FORCE OF THE EXP... Read more
Fire
Incident date: Dec 11, 2015
ENGINE EXPLOSION AND FIRE VEHICLE WAS IN MY DRIVEWAY ENGINE OFF. WHEN I ATTEMPTED TO START THE VEHICLE THERE WAS A LOUD EXPLOSION FOLLOWED BY ENGINE FIRE. FLAMES WERE 20 FT HIGH. FIRE DEPT WAS CALLED BUT I WAS ABLE TO EXTINGUISH THE FIRE WITH FIRE EXTINGUISHER AND WATER FROM MY GARDEN HOSE. WHEN THE FIRE DEPT ARRIVED THE FIRE WAS ALREADY OUT. MY EVALUATION IS THE FOLLOWING: THE FORCE OF THE EXP... Read more
Fire
Incident date: Dec 25, 2015
HEADLIGHTS GO OUT WITHOUT WARNING CAUSING HAZARDOUS NIGHT DRIVING. RECALL ISSUED BUT GM HAS NO FIX YET! HAS HAPPENED SEVERAL TIMES. I HAVE CHECKED WITH LOCAL DEALER AND STILL NO FIX AVAILABLE.
Incident date: Nov 30, 2015
ON 11/30, WE TURNED ON THE CAR, THE ENGINE LIGHT ON THE DASH CAME ON TO SERVICE ENGINE. WE TOOK THE CAR TO THE DEALERSHIP. WE WERE INFORMED THE PROBLEM IS IN THE TRANSMISSION. IT NEEDED A TORQUE CONVERTER, A PUMP AND NEW GASKETS. THEY'VE HAD THE CAR SINCE 12/2, AND INFORMED US THEY WERE WAITING FOR THE GASKETS WHICH WILL POSSIBLY BE TWO MORE WEEKS.
Incident date: Nov 30, 2015
ON 11/30, WE TURNED ON THE CAR, THE ENGINE LIGHT ON THE DASH CAME ON TO SERVICE ENGINE. WE TOOK THE CAR TO THE DEALERSHIP. WE WERE INFORMED THE PROBLEM IS IN THE TRANSMISSION. IT NEEDED A TORQUE CONVERTER, A PUMP AND NEW GASKETS. THEY'VE HAD THE CAR SINCE 12/2, AND INFORMED US THEY WERE WAITING FOR THE GASKETS WHICH WILL POSSIBLY BE TWO MORE WEEKS.
Incident date: Dec 17, 2015
ON THREE SEPARATE OCCASIONS IN THE PAST MONTH MY CAR LOST POWER WHILE I WAS DRIVING. FORTUNATELY, I WAS ON CITY STREETS WHEN THIS OCCURRED AND I WAS ABLE TO COAST TO THE SIDE OF THE ROAD AND RESTART THE ENGINE. I BROUGHT MY CAR IN TO MY BUICK DEALER AFTER THE 2ND OCCURRENCE AND THEY COULD FIND NOTHING WRONG WITH IT. WHEN IT HAPPENED AGAIN LAST WEEK I NOTICED THAT RIGHT BEFORE I LOST POWER THE SMAL... Read more
Incident date: Dec 17, 2015
ON THREE SEPARATE OCCASIONS IN THE PAST MONTH MY CAR LOST POWER WHILE I WAS DRIVING. FORTUNATELY, I WAS ON CITY STREETS WHEN THIS OCCURRED AND I WAS ABLE TO COAST TO THE SIDE OF THE ROAD AND RESTART THE ENGINE. I BROUGHT MY CAR IN TO MY BUICK DEALER AFTER THE 2ND OCCURRENCE AND THEY COULD FIND NOTHING WRONG WITH IT. WHEN IT HAPPENED AGAIN LAST WEEK I NOTICED THAT RIGHT BEFORE I LOST POWER THE SMAL... Read more
Incident date: Dec 17, 2015
ON THREE SEPARATE OCCASIONS IN THE PAST MONTH MY CAR LOST POWER WHILE I WAS DRIVING. FORTUNATELY, I WAS ON CITY STREETS WHEN THIS OCCURRED AND I WAS ABLE TO COAST TO THE SIDE OF THE ROAD AND RESTART THE ENGINE. I BROUGHT MY CAR IN TO MY BUICK DEALER AFTER THE 2ND OCCURRENCE AND THEY COULD FIND NOTHING WRONG WITH IT. WHEN IT HAPPENED AGAIN LAST WEEK I NOTICED THAT RIGHT BEFORE I LOST POWER THE SMAL... Read more
BUICK
RENDEZVOUS
(2006) - SUSPENSION
Dec 24, 2015
Incident date: Dec 24, 2015
I WAS DRIVING ON THE FREEWAY GOING AROUND A BEND AT ABOUT 65 MPH WHEN I HEARD A BANG AND THOUGHT IT WAS THE TIRE. IT TOOK ALL MY EFFORT TO GET IT OVER TO THE SIDE OF THE ROAD. I HAVE NEW TIRES ON THE VEHICLE. WHEN I GOT OUT TO LOOK, THE WHEEL WAS BENT OUT AND FIRST THING I THOUGHT WAS TIE ROD. TIRE IS FINE. WHEN MY HUSBAND AND UNCLE CAME OUT THEY NOTICED THE BALL JOINT HAD BROKE OFF. THANK GOOD... Read more
Incident date: Dec 22, 2015
TL* THE CONTACT OWNS A 1997 BUICK LESABRE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED AND THE KEY WAS TURNED IN THE IGNITION SWITCH, THE DRIVER SIDE AIR BAG DEPLOYED. THE CONTACT STATED THAT APPROXIMATELY 20 MINUTES LATER THE PASSENGER SIDE AIR BAG ALSO DEPLOYED. THE DRIVER SUSTAINED FACIAL CUTS, BRUISES, A FRACTURED CHEEKBONE AND WHIPLASH THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURE... Read more
1 injured
Incident date: Dec 18, 2015
TL* THE CONTACT OWNS A 2001 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIR... Read more
Incident date: Nov 5, 2015
TL* THE CONTACT OWNS A 1998 BUICK REGAL. THE CONTACT NOTICED OIL WAS LEAKING FROM THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE IGNITION KEY FAILED TO GO INTO THE IGNITION AND FAILED TO TURN BACK. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Incident date: Oct 1, 2004
MY INSTRUMENT PANEL HAS BEEN REPLACED TWICE(UNDER EXTENDED WARRANTY AND ONCE OUT OF POCKET TO THE TUNE OF $1800). ALL THE GAUGES, MILEAGE, GAS, WATER AND OIL GAUGE, BATTERY, GEAR SHIFT AND OTHERS ARE NOT ILLUMINATED. THIS POSES A SAFETY HAZARD BECAUSE THE DRIVER IS UNAWARE OF THE WARNINGS AND SETTINGS. WHEN GAS GAUGE IS INOPERABLE, A SHUTDOWN ON THE EXPRESSWAY OR ROADWAY IS DANGEROUS AND POSSIBLY ... Read more
Incident date: Dec 14, 2014
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT EXPERIENCED AN INTERMITTENT FAILURE WITH THE LOW BEAM HEADLIGHTS FOR THE PAST YEAR. THE CONTACT HAD TO DRIVE WITH THE HIGH BEAM HEADLIGHTS AT NIGHT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND TOOK THE VEHICLE TO A LOCAL DEALER. THE DEALER DIAGNOSED THAT THERE WAS A DEFECTIVE HEADLIGHT MODULE ... Read more
Incident date: Apr 6, 2015
TL* THE CONTACT OWNS A 2002 BUICK REGAL. THE CONTACT STATED THAT THERE WAS A PROGRESSING LEAK OF OIL AND FUMES ASSOCIATED WITH THE ENGINE. THE CONTACT NOTIFIED THE DEALER MORE THAN ONCE AND THEY WERE NOT ABLE TO PROVIDE A REMEDY TO PREVENT THE CONDITION. THE CONTACT NOTICED STRONG OIL AND FUEL FUMES ON THE EXTERIOR AND INTERIOR OF THE VEHICLE. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPA... Read more
Incident date: Oct 17, 2014
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED AND THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THE KEY WAS STUCK IN THE IGNITION SWITCH. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPAIRED AND THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND SERVICE... Read more
Incident date: Oct 17, 2014
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED AND THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THE KEY WAS STUCK IN THE IGNITION SWITCH. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPAIRED AND THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND SERVICE... Read more
Incident date: Oct 17, 2014
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED AND THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THE KEY WAS STUCK IN THE IGNITION SWITCH. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPAIRED AND THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND SERVICE... Read more
Incident date: Nov 2, 2015
REGARDING EXTERIOR LIGHTING- WHILE DRIVING AT NIGHT -THE HEADLIGHTS WILL SUDDENLY GO OFF & STAY OFF FOR A PERIOD OF TIME.SOMETIMES THEY WILL COME BACK ON & STAY & OTHER TIMES JUST STAY OFF. IT WAS NOT HAPPENING EVERY TIME,BUT NOW SEEMS TO DO IT MORE FREQUENTLY. I'M AFRAID TO DRIVE IT AT NIGHT.
Incident date: Nov 25, 2015
TL* THE CONTACT OWNED A 2002 BUICK REGAL. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE VEHICLE CAUGHT ON FIRE NEAR THE ENGINE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. NO POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE APPROXIMATE FAILURE M... Read more
Fire
Incident date: Jan 1, 2014
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF A RECALL FOR THE EXTERIOR LIGHTING; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ... Read more
Incident date: Sep 2, 2015
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS... Read more
Incident date: Sep 15, 2015
TL* THE CONTACT OWNS A 1998 BUICK REGAL. WHILE DRIVING AT AN UNKNOWN SPEED, THE INSTRUMENT PANEL LIGHTS AND TAIL LIGHTS BLEW OUT. IN ADDITION, THE IGNITION KEY WAS RUNNING HOT. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 212,500.
Incident date: Sep 15, 2015
TL* THE CONTACT OWNS A 1998 BUICK REGAL. WHILE DRIVING AT AN UNKNOWN SPEED, THE INSTRUMENT PANEL LIGHTS AND TAIL LIGHTS BLEW OUT. IN ADDITION, THE IGNITION KEY WAS RUNNING HOT. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 212,500.
Incident date: Nov 4, 2015
WHILE DRIVING CAR CAUGHT FIRE
Fire
Incident date: Jun 30, 2015
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO RESPOND INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL RE... Read more
Incident date: Jun 20, 2015
TL* THE CONTACT OWNED A 2000 BUICK REGAL. WHILE PARKED, THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000. *TR
Fire
Incident date: Jun 20, 2015
TL* THE CONTACT OWNED A 2000 BUICK REGAL. WHILE PARKED, THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000. *TR
Fire
Incident date: Jan 2, 2015
TL* THE CONTACT OWNS A 2004 BUICK REGAL. THE CONTACT STATED THAT WHEN THE VEHICLE WAS AT A STOP, IT OVERHEATED AND THE MANIFOLD NEEDLE FLUCTUATED. WHEN PARKED, THE MANIFOLD NEEDLE SEIZED AT THE "F" POSITION. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT A THERMOSTAT AND MANIFOLD NEEDLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CHECK ENGINE WARNING LIGHT AND TH... Read more
Incident date: Jan 2, 2015
TL* THE CONTACT OWNS A 2004 BUICK REGAL. THE CONTACT STATED THAT WHEN THE VEHICLE WAS AT A STOP, IT OVERHEATED AND THE MANIFOLD NEEDLE FLUCTUATED. WHEN PARKED, THE MANIFOLD NEEDLE SEIZED AT THE "F" POSITION. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT A THERMOSTAT AND MANIFOLD NEEDLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CHECK ENGINE WARNING LIGHT AND TH... Read more
Incident date: Sep 17, 2015
TL* THE CONTACT OWNS A 2004 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THERE WAS A WHITE SMOKE COMING FROM THE ENGINE AND THE VEHICLE STARTED TO OVERHEAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED BUT THE DETAILS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION... Read more
Incident date: Dec 21, 2015
I RECEIVED A RECALL NOTICE IN JANUARY 2015 THAT WAS DISCOVERED NOVEMBER 2014 ACCORDING TO GM RECALL INFO. IT IS GM SAFETY RECALL 14291. I CHECKED TODAY, DEC 21' 2015, AND GM INDICATED THERE IS NO REMEDY YET. THIS SEEMS LIKE AN EXCESSIVE PERIOD OF TIME. MAYBE NHTSA SHOULD INVESTIGATE
Incident date: Dec 18, 2015
ON DEC. 18TH MY WIFE AND I WERE DRIVING AT NIGHT GOING TO A CHRISTMAS PARTY WHEN THE LOW BEAM HEADLIGHTS WENT OUT WITHOUT WARNING.I SWITCHED TO THE HIGH BEAMS AS THEY WERE STILL FUNCTIONING. WE WENT THE LAST MILE TO OUR DESTINATION ON THE HIGH BEAMS. I TURNED OFF THE CAR TO SEE IF THAT WOULD RE;SET THE LIGHTS, IT DID NOT. WE WENT TO THE PARTY AND CAME BACK TO THE CAR APX. 3 HOURS LATER. I STARTED... Read more
Incident date: Dec 18, 2015
ON DEC. 18TH MY WIFE AND I WERE DRIVING AT NIGHT GOING TO A CHRISTMAS PARTY WHEN THE LOW BEAM HEADLIGHTS WENT OUT WITHOUT WARNING.I SWITCHED TO THE HIGH BEAMS AS THEY WERE STILL FUNCTIONING. WE WENT THE LAST MILE TO OUR DESTINATION ON THE HIGH BEAMS. I TURNED OFF THE CAR TO SEE IF THAT WOULD RE;SET THE LIGHTS, IT DID NOT. WE WENT TO THE PARTY AND CAME BACK TO THE CAR APX. 3 HOURS LATER. I STARTED... Read more
BUICK
PARK AVENUE
(2001) - ELECTRICAL SYSTEM
Dec 19, 2015
Incident date: Feb 11, 2011
ANY TIME THE THE BATTERY IS DISCONNECTED THE GAS NEEDLE GOES ON THE WRONG SIDE AND WILL NOT COME BACK IN PLACE UNTIL THE DASH IS REMOVED AND THIS PROBLEM IS FIXED AT A DEALERSHIP AND THIS COST.
Incident date: May 5, 2014
TL* THE CONTACT OWNS A 2000 BUICK REGAL. THE CONTACT STATED THAT THE IGNITION KEY WAS DIFFICULT TO REMOVE AND REMAINED STUCK NUMEROUS TIMES. THE CONTACT HAD TO USE THE MANUAL RELEASE BUTTON EACH TIME THE FAILURE RECURRED. THE DEALER INFORMED THE CONTACT THAT THE IGNITION SWITCH AND KEY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT LATER RECEIVED NOTIFICATION OF NH... Read more
Incident date: Jan 11, 2014
10-15 MINUTES AFTER BUICK WAS PARKED IT CAUGHT FIRE. JAN. 2014. I KNOW FIND THERE IS A RECALL FOR OIL ON EXHAUST MANIFOLD . I CONTACTED BUICK AND GOT THE RUN AROUND AND DO FEEL I AM DUE SOME COMPENSATION HOWEVER DO NOT KNOW HOW TO GO FORWARD.
Fire
Incident date: Nov 10, 2015
TL* THE CONTACT OWNS A 2004 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING 68 MPH, THE VEHICLE STALLED WITHOUT WARNING DUE TO A SHORT IN THE IGNITION. IN ADDITION, THE CONTACT MENTIONED THAT AFTER THE FAILURE OCCURRED, THE VEHICLE FAILED TO SWITCH GEARS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000. UPDATED 03/... Read more
Incident date: Nov 10, 2015
TL* THE CONTACT OWNS A 2004 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING 68 MPH, THE VEHICLE STALLED WITHOUT WARNING DUE TO A SHORT IN THE IGNITION. IN ADDITION, THE CONTACT MENTIONED THAT AFTER THE FAILURE OCCURRED, THE VEHICLE FAILED TO SWITCH GEARS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000. UPDATED 03/... Read more
Incident date: Nov 1, 2013
TL* THE CONTACT OWNED A 1997 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE CAUGHT ON FIRE. THE VEHICLE WAS DESTROYED. NO FURTHER DETAILS WERE AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.
Fire
Incident date: Sep 15, 2014
TL* THE CONTACT OWNED A 2003 BUICK REGAL. THE CONTACT STATED THAT WHILE PARKED, THE CONTACT WAS NOTIFIED THAT THE VEHICLE WAS ON FIRE. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED. THE VEHICLE WAS DESTROYED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE MANUF... Read more
Fire
Incident date: Nov 7, 2010
TL* THE CONTACT OWNED A 2001 BUICK REGAL. THE CONTACT STATED THAT THE FRONT OF THE VEHICLE CAUGHT ON FIRE, WHILE PARKED. THE FIRE DEPARTMENT WAS NOTIFIED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. THE VIN WAS NOT AVAILABLE.
Fire
Incident date: Dec 1, 2015
2006 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO DEFECTIVE HEAD LAMP DRIVER MODULE RECALL PART ISSUES. *SMD THE CONSUMER STATED HE RECEIVED A RECALL LETTER REGARDING THE HEADLAMP. THE LETTER STATED A PERMANENT FIX WAS CURRENTLY UNDER DEVELOPMENT AND HE WOULD BE NOTIFIED WHEN THE PARTS WERE AVAILABLE. THE CONSUMER STATED THE DRIVER HEADLAMP MODULE FAILED. THE MODULE WAS REPLACED THE NEXT DAY W... Read more