Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Jan 6, 2016
CAR SPUDDERING ON ACCELERATION AND INCLINES. CHECK ENGINE LIGHT ON. NEEDS ALL SPARK PLUGS AND COILS REPLACED AGAIN. CODES P0300, P0302, P0303 STORED. MISS FIRE ON 2 AND 3 CYCLINDERS. ALSO, NEEDS REPLACE LINE AND RECHARGE SYSTEM AS AC DISCHARGE LINE IS LEAKING.
Incident date: Jan 6, 2016
CAR SPUDDERING ON ACCELERATION AND INCLINES. CHECK ENGINE LIGHT ON. NEEDS ALL SPARK PLUGS AND COILS REPLACED AGAIN. CODES P0300, P0302, P0303 STORED. MISS FIRE ON 2 AND 3 CYCLINDERS. ALSO, NEEDS REPLACE LINE AND RECHARGE SYSTEM AS AC DISCHARGE LINE IS LEAKING.
Incident date: Jan 6, 2016
CAR SPUDDERING ON ACCELERATION AND INCLINES. CHECK ENGINE LIGHT ON. NEEDS ALL SPARK PLUGS AND COILS REPLACED AGAIN. CODES P0300, P0302, P0303 STORED. MISS FIRE ON 2 AND 3 CYCLINDERS. ALSO, NEEDS REPLACE LINE AND RECHARGE SYSTEM AS AC DISCHARGE LINE IS LEAKING.
Incident date: Nov 13, 2015
TL* THE CONTACT OWNED A 2003 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE WAS PARKED, HE NOTICED GRAY SMOKE WAS COMING FROM THE SIDE OF THE HOOD. THE CONTACT STATED THAT THE FRONT OF THE VEHICLE THEN CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE AND FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT AND THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS DESTROYED. ... Read more
Fire
Incident date: Jan 3, 2016
TL* THE CONTACT OWNED A 1999 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. THE CONTACT PULLED OVER TO OBSERVED THE VEHICLE AND NOTICED SMOKE COMING FROM THE HOOD BEFORE THE VEHICLE ENGULFED INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE OR FIRE REPORT WAS NOT FILED. THE CON... Read more
Fire
Incident date: Jan 3, 2016
TL* THE CONTACT OWNED A 1999 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. THE CONTACT PULLED OVER TO OBSERVED THE VEHICLE AND NOTICED SMOKE COMING FROM THE HOOD BEFORE THE VEHICLE ENGULFED INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE OR FIRE REPORT WAS NOT FILED. THE CON... Read more
Fire
Incident date: Jan 5, 2016
TL* THE CONTACT OWNS A 2003 BUICK REGAL. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE, ENGINE COOLING) HOWEVER, THE PART TO DO RECALL WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Oct 30, 2015
TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. WHILE PREPARING TO MAKE A LEFT TURN AT APPROXIMATELY 3 MPH, THE CONTACT'S VEHICLE WAS STRUCK ON THE FRONT DRIVER SIDE BY ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE FRONT PASSENGER SUSTAINED RIB INJURIES AND REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 5,168.
Crash
1 injured
Incident date: Jan 2, 2016
TL* THE CONTACT OWNS A 2003 BUICK REGAL. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED AND AN UNKNOWN WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO FOUND NO FAILURES; HOWEVER, THE MECHANIC STATED THAT THE COMPUTER SYSTEM FAILED INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED. THE MAN... Read more
Incident date: Jan 5, 2016
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE INSTRUMENT PANEL LIGHTING MALFUNCTIONED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ... Read more
Incident date: Oct 30, 2015
TL* THE CONTACT OWNS A 2004 BUICK REGAL. THE CONTACT STATED THAT WHILE IN PARK, THE CONTACT NOTICED ENGINE OIL LEAKING FROM UNDERNEATH THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V201000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STAT... Read more
Incident date: Oct 20, 2015
INTERMITTENT ISSUES WITH THE ENGINE ACCELERATING WHEN THE BRAKES ARE APPLIED - I.E. WHEN APPLYING BRAKES AT A STOP SIGN THE ENGINE TACHOMETER INDICATES THAT THE ENGINE IS RUNNING UP TO 2000 RPM. THE ONLY WAY TO GET IT TO DECREASE IS TO LET FOOT OFF BRAKE PEDAL AND REENGAGE IT. THIS HAS BEEN NOTICED WHEN THE ENGINE IS COLD AND EVEN WARM. THE INSURANCE MONITOR REGISTERS IT AS A "HARD BRAKING" EVENT.... Read more
Incident date: Aug 3, 2015
TL* THE CONTACT OWNS A 1999 BUICK REGAL. THE CONTACT STATED THAT ENGINE OIL LEAKED ONTO THE MANIFOLD CAUSING SMOKE AND STRONG BURNING ODORS IN THE VEHICLE AS THE INSTRUMENT PANEL ILLUMINATED. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 09V116000 (ENGINE AND ENGINE COOLING) BUT THE F... Read more
Fire
Incident date: Aug 3, 2015
TL* THE CONTACT OWNS A 1999 BUICK REGAL. THE CONTACT STATED THAT ENGINE OIL LEAKED ONTO THE MANIFOLD CAUSING SMOKE AND STRONG BURNING ODORS IN THE VEHICLE AS THE INSTRUMENT PANEL ILLUMINATED. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 09V116000 (ENGINE AND ENGINE COOLING) BUT THE F... Read more
Fire
Incident date: Mar 1, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT AN UNKNOWN ELECTRICAL PART NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING) HOWEVER, THE PART... Read more
Incident date: Mar 1, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT AN UNKNOWN ELECTRICAL PART NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING) HOWEVER, THE PART... Read more
Incident date: Sep 1, 2015
TL* THE CONTACT OWNS A 2002 BUICK REGAL. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED, SMOKE EMITTED FROM THE ENGINE COMPARTMENT WITHOUT WARNING. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE ENGINE WAS ENGULFED IN FLAMES. THE CONTACT EXTINGUISHED THE FIRE. NO INJURIES WERE REPORTED. THE VEHICLE WAS INSPECTED AND REPAIRED BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE A... Read more
Fire
Incident date: Sep 1, 2015
TL* THE CONTACT OWNS A 2002 BUICK REGAL. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED, SMOKE EMITTED FROM THE ENGINE COMPARTMENT WITHOUT WARNING. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE ENGINE WAS ENGULFED IN FLAMES. THE CONTACT EXTINGUISHED THE FIRE. NO INJURIES WERE REPORTED. THE VEHICLE WAS INSPECTED AND REPAIRED BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE A... Read more
Fire
BUICK
PARK AVENUE
(1995) - AIR BAGS
Jan 4, 2016
Incident date: Jan 1, 2016
TL* THE CONTACT OWNS A 1995 BUICK PARK AVENUE. THE CONTACT STATED THAT WHILE IN PARK, THE PASSENGER SIDE FRONTAL AIR BAG INADVERTENTLY DEPLOYED. THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000. THE VIN WAS UNAVAILABLE.
Incident date: Oct 22, 2015
THE CHECK ENGINE AND STABILITY TRACK WARNING INDICATORS ILLUMINATED THE VEHICLE LOST ACCELERATION FROM 50 MPH TO 10 MPH. THE VEHICLE WAS DRIVEN HOME. THE VEHICLE WAS TAKEN TO THE DEALER AND THE DIAGNOSIS WAS THE THROTTLE BODY WAS DAMAGED AND NEEDED REPLACEMENT, THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 194,545. BP
BUICK
RENDEZVOUS
(2006) - POWER TRAIN
Jan 4, 2016
Incident date: Sep 22, 2015
I HAVE A 2006 BUICK RENDEZVOUS THAT I PAID $11,000. FOR HAVING IT FOR 2 YEARS NOW I HAVE TRANS PROBLEMS AT 93,000 MILES WITH THE TRANSMISSION. STARTED NOT SHIFTING INTO 4TH GEAR, HAD THE 3/4 SHIFT SENSOR REPLACED SAME THING, THEN HAD THE PRESSURE CONTROL SENSOR REPLACED SAME THING. LOOKED UP CONSUMER COMPLAINTS AND SEE PAGE AFTER PAGE OF PEOPLE HAVING THE SAME ISSUES RIGHT AT 92,000. APPARENTLY TH... Read more
Incident date: Dec 15, 2015
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT AN ABNORMAL NOISE EMITTED FROM THE VEHICLE WHEN THE LIFT GATE WAS OPERATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. UPDATED 03/11/16*LJ THE CONSUMER ... Read more
Incident date: Dec 15, 2015
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT AN ABNORMAL NOISE EMITTED FROM THE VEHICLE WHEN THE LIFT GATE WAS OPERATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. UPDATED 03/11/16*LJ THE CONSUMER ... Read more
Incident date: Jan 6, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CON... Read more
Incident date: Dec 30, 2015
REAR PASSENGER DOOR WILL NOT OPEN FROM INSIDE OR OUTSIDE WHEN HANDLES ARE ACTIVATED. IT WILL UNLOCK WITH FOB AND STEM AT DOOR BUT IS STUCK SHUT. APPEARS TO BE LOCKED ALL THE TIME. WOULD BE UNSAFE IF ONE WAS IN A EMERGENCY SITUATION. IT HAPPEN WHEN I STOPPED AND WAS TRYING TO EXIT. IT HAPPEN ON A HIGHWAY DURING A STOP ON SHOULDER.
Incident date: Jan 2, 2016
I WAS DRIVING ON THE HIGHWAY ON JANUARY 2 AT 218 AFTERNOON GOIN 70-74 MILES AN HOUR. AND THE CAR TURN OFF I PUT MY FOOT TO THE FLOOR NOT SURE IF THE CRUISE TURNED OFF CAR WAS OFF I LUCKY WAS ABLE TOO PULL OVER SAFELY I TURNED THE CAR BACK ON I CALL THE ONSTAR OPERATED AND THE RAN DU AGONISTS AND FOUND NOTHING. WHICH I FIND UNBELIEVABLE I AM GOING TO SUBORDINATE BUICK ON MONDAY 1-4-2026 IN TAYLOR... Read more
Incident date: Jan 2, 2016
I WAS DRIVING ON THE HIGHWAY ON JANUARY 2 AT 218 AFTERNOON GOIN 70-74 MILES AN HOUR. AND THE CAR TURN OFF I PUT MY FOOT TO THE FLOOR NOT SURE IF THE CRUISE TURNED OFF CAR WAS OFF I LUCKY WAS ABLE TOO PULL OVER SAFELY I TURNED THE CAR BACK ON I CALL THE ONSTAR OPERATED AND THE RAN DU AGONISTS AND FOUND NOTHING. WHICH I FIND UNBELIEVABLE I AM GOING TO SUBORDINATE BUICK ON MONDAY 1-4-2026 IN TAYLOR... Read more
Incident date: Jan 2, 2016
I WAS DRIVING ON THE HIGHWAY ON JANUARY 2 AT 218 AFTERNOON GOIN 70-74 MILES AN HOUR. AND THE CAR TURN OFF I PUT MY FOOT TO THE FLOOR NOT SURE IF THE CRUISE TURNED OFF CAR WAS OFF I LUCKY WAS ABLE TOO PULL OVER SAFELY I TURNED THE CAR BACK ON I CALL THE ONSTAR OPERATED AND THE RAN DU AGONISTS AND FOUND NOTHING. WHICH I FIND UNBELIEVABLE I AM GOING TO SUBORDINATE BUICK ON MONDAY 1-4-2026 IN TAYLOR... Read more
Incident date: Jan 18, 2015
MY 2004 BUICK REGAL ALWAYS HAD OIL DRIPPING FROM THE ENGINE SINCE I BOUGHT IT. THE CAR RAN BEAUTIFULLY FOR THE 1ST YEAR WITH REGULAR MAINTENCE. DURING A SNOW STORM I NOTICED OIL WAS LEAKING WORSE AND STARTING TO SMELL AND SMOKE. IMMEDIATELY I TOOK IT TO GET REPAIRED. AT THIS SERVICE THE OIL SENDING UNIT WAS REPLACED ALONG WITH SOMEOTHER MAINTENCE ON THE FUEL INJECTORS I WAS ALSO INFORMED THAT OIL ... Read more
Incident date: Oct 6, 2015
TRIP CHECK SHOWED: FUEL LEAK UNDER ENGINE COVER, FRONT WHEEL DRIVE SHAFT OIL LEAKING FLUID, POWER STEERING LEAKING FLUID. AIR BAG LIGHT CAME ON AFTER THE HORN WAS HIT HARD, AFTER ABOUT 20 MINUTES IT WENT OF, TECHNICIAN COULDN'T FIND ANYTHING WRONG WITH IT.
Incident date: Oct 6, 2015
TRIP CHECK SHOWED: FUEL LEAK UNDER ENGINE COVER, FRONT WHEEL DRIVE SHAFT OIL LEAKING FLUID, POWER STEERING LEAKING FLUID. AIR BAG LIGHT CAME ON AFTER THE HORN WAS HIT HARD, AFTER ABOUT 20 MINUTES IT WENT OF, TECHNICIAN COULDN'T FIND ANYTHING WRONG WITH IT.
Incident date: Oct 6, 2015
TRIP CHECK SHOWED: FUEL LEAK UNDER ENGINE COVER, FRONT WHEEL DRIVE SHAFT OIL LEAKING FLUID, POWER STEERING LEAKING FLUID. AIR BAG LIGHT CAME ON AFTER THE HORN WAS HIT HARD, AFTER ABOUT 20 MINUTES IT WENT OF, TECHNICIAN COULDN'T FIND ANYTHING WRONG WITH IT.
Incident date: Dec 29, 2015
VEHICLE WAS STATIONARY IN DRIVEWAY. VEHICLE WOULD NOT START. IT HAD WORKED FINE THE DAY PRIOR. THE VEHICLE WAS CRANKING AND CLEARLY HAD POWER BUT WOULD NOT TURN OVER. I NOTICED THAT I COULD NOT HEAR THE FUEL PUMP PRIME WHEN THE KEY WAS TURNED. LIKE MANY OTHERS, I FOUND THE FUEL PUMP RELAY TO BE CHARRED LIKE IT HAD BEEN BURNING. THE FUSE BLOCK WAS ALSO MELTED AT PIN 30. THIS IS SUCH A FIRE HAZARD B... Read more
Incident date: Dec 29, 2015
VEHICLE WAS STATIONARY IN DRIVEWAY. VEHICLE WOULD NOT START. IT HAD WORKED FINE THE DAY PRIOR. THE VEHICLE WAS CRANKING AND CLEARLY HAD POWER BUT WOULD NOT TURN OVER. I NOTICED THAT I COULD NOT HEAR THE FUEL PUMP PRIME WHEN THE KEY WAS TURNED. LIKE MANY OTHERS, I FOUND THE FUEL PUMP RELAY TO BE CHARRED LIKE IT HAD BEEN BURNING. THE FUSE BLOCK WAS ALSO MELTED AT PIN 30. THIS IS SUCH A FIRE HAZARD B... Read more
Incident date: Dec 27, 2015
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING AT AN UNKNOWN SPEED, BOTH LOW BEAM HEADLAMPS FAILED TO ILLUMINATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,374. VIN TOOL CONFIRMS PART... Read more
Incident date: Dec 20, 2015
TL* THE CONTACT OWNS A 2002 BUICK REGAL. WHILE DRIVING VARIOUS SPEEDS, SMOKE EMITTED FROM UNDER THE HOOD OF THE VEHICLE. WHILE THE VEHICLE WAS PARKED, THE CONTACT WITNESSED ENGINE OIL DRIPPING ONTO THE EXHAUST MANIFOLD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE M... Read more
Fire
Incident date: May 30, 2015
TL* THE CONTACT OWNS A 1999 BUICK REGAL. WHILE DRIVING 70 MPH, THE CONTACT SMELLED SMOKE COMING FROM THE ENGINE. THE CONTACT HEARD A LOUD POP AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD FOR FURTHER EXAMINATION AND DETERMINED THAT THE ENGINE WAS ON FIRE. THE FIRE WAS EXTINGUISHED BY AN INNOCENT BYSTANDER. THE VEHICLE WAS TOWED TO TH... Read more
Fire
Incident date: Dec 29, 2015
ABOUT ONE YEAR AGO, I RECEIVED A RECALL NOTICE REGARDING THE EXTERIOR LIGHT RELAY. ACTUALLY, THIS WAS AN INTENT TO RECALL SINCE I'M STILL WAITING FOR THE ACTUAL RECALL. HAD THE RELAY REPLACED TWO WEEK BEFORE THE INITIAL NOTICE. WENT TO DEALER, THEY SAID THEY COULDN'T DO ANYTHING UNTIL I RECEIVED AN OFFICIAL NOTICE TO BRING THE CAR IN. "STILL WAITING. REPLACED THE UNIT A SECOND TIME. IT FAILE... Read more
Incident date: Dec 30, 2014
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (VISIBILITY); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NO... Read more
Incident date: Dec 25, 2015
TL* THE CONTACT OWNS A 2013 BUICK ENCLAVE. THE CONTACT STATED THAT THE DRIVER SIDE HEADLAMP BULB EXPLODED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE HEADLAMP BULB NEEDED TO BE REPLACED THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 17,780....UPDATED 01/25/16 *BF *TR THE CONSUMER STATED THE BULB WAS REPLACED WITH DEALER UNDER ... Read more
Incident date: Dec 2, 2015
AIR BAG LIGHT IS ILLUMINATED IN THE DASH BOARD INSTRUMENT CLUSTER. WOULD LIKE TO KNOW IF THIS IS MAKING THE SRS SYSTEM INOPERABLE AND MOST OF ALL A SAFETY ISSUE. PLEASE ADVISE ASAP THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 1/28/16 *JS
Incident date: Dec 1, 2015
1999 BUICK REGAL. CONSUMER WRITES IN REGARDS TO VEHICLE DEFECT AND REPAIR ISSUES. *SMD THE CONSUMER DID NOT STATE WHAT THE ISSUE WAS. *JB THE CONSUMER HAS SINCE SENT IN A RECALL NOTICE, REGARDING THE ENGINE. UPDATED 04/12/16.*JB
Incident date: Dec 23, 2015
POWER STREERING PUMP WENT BAD HAD TO REPLACE AT 79,000 MILES ALSO UNDERSEAT FUSE BLOCK BURNED OUT FUEL PUMP RELAY STOPPED WORKING THIS HAPPENED IN MY DRIVEWAY. *JS
Incident date: Dec 23, 2015
POWER STREERING PUMP WENT BAD HAD TO REPLACE AT 79,000 MILES ALSO UNDERSEAT FUSE BLOCK BURNED OUT FUEL PUMP RELAY STOPPED WORKING THIS HAPPENED IN MY DRIVEWAY. *JS
Incident date: Oct 27, 2015
TL* THE CONTACT OWNS A 2015 BUICK ENCLAVE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL ODOR OF FUMES EMITTING INTO THE INTERIOR OF THE VEHICLE WHEN THE VENT CONTROLS HAD BEEN USED FROM A/C TO HEAT. THE CONTACT NOTICED THAT UPON THE WEATHER CHANGE WHEN THE HEAT WAS ACTIVATED, THE ODOR WAS GETTING PROGRESSIVELY WORSE. THE VEHICLE WAS TAKEN TO TWO DEALERS, WHO WERE NOT ABLE TO REPLICATE THE FAILURE... Read more
Incident date: Dec 9, 2015
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL BURNING ODOR EMITTING FROM THE VENTS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT A WIRE WAS BURNING AND WAS RELATED TO NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). THE REMEDY WAS UNAVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF ... Read more
Fire
Incident date: Sep 1, 2015
HEADLAMPS DON'T WORK AT ALL
Incident date: Dec 24, 2015
TL* THE CONTACT OWNED A 2004 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE CAUGHT ON FIRE. THE CONTACT STATED THAT PRIOR TO THE FIRE, THE TEMPERATURE GAUGE SHOWED THAT THE ENGINE WAS OVERHEATED. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. IT WAS UNKNOWN IF A POLICE REPORT WAS FILED OR IF ANY INJURIES WERE REPORTED. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS INC... Read more
Fire
Incident date: Dec 23, 2015
BOUGHT CAR NEW. ORIGINAL GOODYEAR EAGLE LS2 TIRES WITH 5 BELTED RADIAL INCLUDING 2 STEEL BELTS. 3000 MILES ON CAR. PROPER INFLATION. SPEED 40 MPH STATE ROAD DIVIDED HIGHWAY NIGHT, NOT TURNING. HEARD RUMBLING HIGH PITCH SOUNDS WHICH I FIRST THOUGHT WAS TRANSMISSION, BUT WAS ANTI SKID/ABS COMPUTER ASSISTED BRAKING. CAR PULLED SHARPLY RIGHT, INSTRUMENT PANEL SHOWED RIGHT TIRE -0- PSI. COMPLETE TIRE F... Read more
Incident date: Dec 23, 2015
BOUGHT CAR NEW. ORIGINAL GOODYEAR EAGLE LS2 TIRES WITH 5 BELTED RADIAL INCLUDING 2 STEEL BELTS. 3000 MILES ON CAR. PROPER INFLATION. SPEED 40 MPH STATE ROAD DIVIDED HIGHWAY NIGHT, NOT TURNING. HEARD RUMBLING HIGH PITCH SOUNDS WHICH I FIRST THOUGHT WAS TRANSMISSION, BUT WAS ANTI SKID/ABS COMPUTER ASSISTED BRAKING. CAR PULLED SHARPLY RIGHT, INSTRUMENT PANEL SHOWED RIGHT TIRE -0- PSI. COMPLETE TIRE F... Read more