Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Jan 3, 2016
TL* THE CONTACT OWNS A 2002 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, SMOKE EMITTED FROM UNDERNEATH THE HOOD. THERE WAS NO FLAMES VISIBLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO INFORMED THAT ENGINE OIL LEAKED ONTO THE EXHAUST MANIFOLD AND OTHER AREAS IN THE ENGINE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) HOWEVER, THE ... Read more
Fire
Incident date: Jan 12, 2016
TL* THE CONTACT OWNS A 1999 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, BLACK FUMES OF SMOKE WERE NOTICED COMING FROM UNDERNEATH THE VEHICLE BEFORE BEING INFORM BY A FOLLOW DRIVER THAT THE VEHICLE WAS ON FIRE. THE CONTACT MERGED TO THE SIDE OF THE ROAD AND EXITED THE VEHICLE. NO POLICE/FIRE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CONTACT DID NOT SUSTAIN A... Read more
Fire
BUICK
RENDEZVOUS
(2005) - ELECTRICAL SYSTEM
Jan 12, 2016
Incident date: Jun 15, 2015
ONE DAY I WAS ON MY WAY TO DROP OF THE KIDS AT DAYCARE WHEN THE CARE SUDDENLY TURNS OFF, I WAS GOING AT LEAST 60 MPH;I WAS ON THE HIGHWAY. THANK GOD NOTHING HAPPENED , I WAS ABLE TO PULL OVER SAFELY I WAITED FOR A WHILE THEN MAYBE 15 MIN LATER IT TURNS BACK ON.I STARTED TO NOTICE THAT THE CAR STARTED SMELLING, LIKE GAS, I TOOK IT TO THE MECHANIC,SEVERAL TIMES BUT THEY NEVER COULD FIGURE OUT WHAT I... Read more
BUICK
RENDEZVOUS
(2005) - ENGINE
Jan 12, 2016
Incident date: Jun 15, 2015
ONE DAY I WAS ON MY WAY TO DROP OF THE KIDS AT DAYCARE WHEN THE CARE SUDDENLY TURNS OFF, I WAS GOING AT LEAST 60 MPH;I WAS ON THE HIGHWAY. THANK GOD NOTHING HAPPENED , I WAS ABLE TO PULL OVER SAFELY I WAITED FOR A WHILE THEN MAYBE 15 MIN LATER IT TURNS BACK ON.I STARTED TO NOTICE THAT THE CAR STARTED SMELLING, LIKE GAS, I TOOK IT TO THE MECHANIC,SEVERAL TIMES BUT THEY NEVER COULD FIGURE OUT WHAT I... Read more
BUICK
RENDEZVOUS
(2005) - FUEL/PROPULSION SYSTEM
Jan 12, 2016
Incident date: Jun 15, 2015
ONE DAY I WAS ON MY WAY TO DROP OF THE KIDS AT DAYCARE WHEN THE CARE SUDDENLY TURNS OFF, I WAS GOING AT LEAST 60 MPH;I WAS ON THE HIGHWAY. THANK GOD NOTHING HAPPENED , I WAS ABLE TO PULL OVER SAFELY I WAITED FOR A WHILE THEN MAYBE 15 MIN LATER IT TURNS BACK ON.I STARTED TO NOTICE THAT THE CAR STARTED SMELLING, LIKE GAS, I TOOK IT TO THE MECHANIC,SEVERAL TIMES BUT THEY NEVER COULD FIGURE OUT WHAT I... Read more
Incident date: Aug 29, 2015
TL* THE CONTACT OWNS A 2001 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE CONTACT NOTICED SMOKE COMING FROM THE HOOD OF THE VEHICLE. THE CONTACT DROVE HOME AND DISCOVERED THAT THE ENGINE COMPARTMENT WAS ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE I... Read more
Fire
Incident date: Feb 11, 2011
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE CONTACT STATED THAT THE ERROR CODES WERE REMOVED FROM THE VEHICLE; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER ... Read more
Incident date: Feb 11, 2011
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE CONTACT STATED THAT THE ERROR CODES WERE REMOVED FROM THE VEHICLE; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER ... Read more
BUICK
LACROSSE
(2011) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Jan 12, 2016
Incident date: Feb 11, 2011
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE CONTACT STATED THAT THE ERROR CODES WERE REMOVED FROM THE VEHICLE; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER ... Read more
Incident date: Jul 19, 2014
TL* THE CONTACT OWNS A 1997 BUICK REGAL. THE CONTACT STATED THAT THE ENGINE CAUGHT FIRE WHILE DRIVING. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND STATED THAT THE FIRE ORIGINATED IN THE ENGINE COMPARTMENT. THE CONTACT WAS NOT INJURED. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) AFTER THE FAILURE OCCURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE V... Read more
Fire
BUICK
RENDEZVOUS
(2006) - ENGINE
Jan 12, 2016
Incident date: Nov 12, 2015
TL* THE CONTACT OWNS A 2006 BUICK RENDEZVOUS. WHILE DRIVING 55 MPH, THE ENGINE STALLED AND WAS ABLE TO RESTART. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.
Incident date: Jul 13, 2015
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) BUT THE PART WAS NOT AVAILABLE FROM THE DEALER FOR SEVERAL MONTHS. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PART NOT BEING AVAILABLE AND WAS UNABLE TO PROVIDE A SPECIFIC TIME FRAME TO SUPPLY THE PAR... Read more
Incident date: Mar 18, 2015
TL* THE CONTACT OWNS A 2001 BUICK REGAL. WHILE INSPECTING THE VEHICLE, THE CONTACT NOTICED OIL DRIPPING FROM THE ENGINE VALVE COVER GASKET ONTO THE MANIFOLD. THE CONTACT RECENTLY RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER INFORMED THE CONTACT THAT THE PARTS NEEDED WERE NOT AVAILABLE. THE MANUFACTURER WAS... Read more
Incident date: Jan 5, 2016
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 60 MPH, THE MALFUNCTION AND THE ENGINE POWERING DOWN INDICATOR ILLUMINATED. THE VEHICLE STALLED. THE CONTACT HAD TO MANEUVER TO THE SIDE OF THE ROAD. AFTER APPROXIMATELY 15 MINUTES, THE VEHICLE STARTED BUT THE ENGINE MALFUNCTION INDICATOR WAS STILL ILLUMINATED. THE VEHICLE WAS DRIVEN HOME AND THE FAILURE RECURRED THREE OTHER T... Read more
Incident date: Sep 1, 2015
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jan 6, 2015
TL* THE CONTACT OWNS A 2007 BUICK RAINIER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOLS CONFIRMS... Read more
Incident date: Nov 25, 2015
I NOTICED A FEW WET SPOTS UNDER THE VEHICLE, BUT I COULDN'T ESTABLISH WHERE IT WAS COMING FROM. ON 25/NOV/2015 WHILE I WAS DRIVING, THE VEHICLE'S TEMPERATURE GAUGE SUDDENLY WENT UP, FOLLOWED BY "ENGINE OVERHEAT" MESSAGE AND ALARM. I WAS ON A LONG BRIDGE IN A CONSTRUCTION AREA, AND I WAS FORCED TO STOP ON THE SIDE IN A VERY DANGEROUS LOCATION. I HAD THE VEHICLE TOWED TO A REPAIR SHOP WHERE IT WAS D... Read more
Incident date: Jan 10, 2016
AFTER DRIVING ABOUT TEN MINUTES INTO MY TRIP LAST NIGHT AT ABOUT 60 MPH, MY BUICK REGAL 2000 ENDED UP LOSING THE ABILITY TO ACCELERATE. IT THEN LOST ALL POWER AND LEFT ME STRANDED ON THE INTERSTATE. I LOST THE POWER STEERING, THE INSTRUMENT PANEL STARTED FLICKERING. THIS OCCURRED IN A WORK ZONE AT ABOUT MIDNIGHT. WITHIN FIVE MINUTES THE FLASHERS AND LIGHTS ALSO WENT TOTALLY DEAD. EVEN THE TR... Read more
Incident date: Jan 10, 2016
AFTER DRIVING ABOUT TEN MINUTES INTO MY TRIP LAST NIGHT AT ABOUT 60 MPH, MY BUICK REGAL 2000 ENDED UP LOSING THE ABILITY TO ACCELERATE. IT THEN LOST ALL POWER AND LEFT ME STRANDED ON THE INTERSTATE. I LOST THE POWER STEERING, THE INSTRUMENT PANEL STARTED FLICKERING. THIS OCCURRED IN A WORK ZONE AT ABOUT MIDNIGHT. WITHIN FIVE MINUTES THE FLASHERS AND LIGHTS ALSO WENT TOTALLY DEAD. EVEN THE TR... Read more
Incident date: Jan 10, 2016
AFTER DRIVING ABOUT TEN MINUTES INTO MY TRIP LAST NIGHT AT ABOUT 60 MPH, MY BUICK REGAL 2000 ENDED UP LOSING THE ABILITY TO ACCELERATE. IT THEN LOST ALL POWER AND LEFT ME STRANDED ON THE INTERSTATE. I LOST THE POWER STEERING, THE INSTRUMENT PANEL STARTED FLICKERING. THIS OCCURRED IN A WORK ZONE AT ABOUT MIDNIGHT. WITHIN FIVE MINUTES THE FLASHERS AND LIGHTS ALSO WENT TOTALLY DEAD. EVEN THE TR... Read more
Incident date: Jan 8, 2016
WE GOT SEVERAL WARNING MESSAGES CONCERNING TRACTION CONTROL, STABILITRAC, AND BRAKE SYSTEM. THE AUTHORIZED DEALER FOUND THAT BRAKE FLUID WAS LEAKING FROM THE MASTER CYLINDER INTO THE BRAKE BOOSTER, REQUIRING REPLACEMENT OF BOTH COMPONENTS. ONLINE SEARCHES REVEALS THIS IS COMMON PROBLEM WITHIN THE BUICK LINE AND OTHER GM PRODUCTS. OUR EXPERIENCE WITH THIS FAILURE WAS UNEVENTFUL BUT COULD HAVE A TRA... Read more
Incident date: Dec 26, 2015
BOTH LOW BEAM HEADLIGHTS FAIL TO OPERATE AT ANY TIME. FUSES AND BULBS ARE GOOD. THE HDM MODULE IS SUSPECTED TO BE DEFECTIVE. GM RECALL #14291 AND NHTSA CAMPAIGN 15V519000 MAY BE APPLICABLE.
Incident date: Dec 3, 2015
WAS DRIVING MY 1997 BUICK REGAL GS 3.8 WHEN I HAD MY SON IN THE CAR WENT TO TURN LEFT AND WHEN IN THE TURN ALL THE LIGHTS START TO FLASH AND THE CAR SHUT DOWN .. HAD TO HAVE IT TOWED LATER TO FIND OUT IT IS THE IGNITION SWITCH NOW CAR IS SITTING WILL NOT START ALL LIGHTS FLASH WILL NOT CRANK OR TURN OVER ... BEFORE ALL THAT HAPPENED WHEN I WOULD MAKE A LEFT TURN YOU COULD HEAR A CLICKING COMING FR... Read more
Incident date: Dec 3, 2015
WAS DRIVING MY 1997 BUICK REGAL GS 3.8 WHEN I HAD MY SON IN THE CAR WENT TO TURN LEFT AND WHEN IN THE TURN ALL THE LIGHTS START TO FLASH AND THE CAR SHUT DOWN .. HAD TO HAVE IT TOWED LATER TO FIND OUT IT IS THE IGNITION SWITCH NOW CAR IS SITTING WILL NOT START ALL LIGHTS FLASH WILL NOT CRANK OR TURN OVER ... BEFORE ALL THAT HAPPENED WHEN I WOULD MAKE A LEFT TURN YOU COULD HEAR A CLICKING COMING FR... Read more
Incident date: Dec 3, 2015
WAS DRIVING MY 1997 BUICK REGAL GS 3.8 WHEN I HAD MY SON IN THE CAR WENT TO TURN LEFT AND WHEN IN THE TURN ALL THE LIGHTS START TO FLASH AND THE CAR SHUT DOWN .. HAD TO HAVE IT TOWED LATER TO FIND OUT IT IS THE IGNITION SWITCH NOW CAR IS SITTING WILL NOT START ALL LIGHTS FLASH WILL NOT CRANK OR TURN OVER ... BEFORE ALL THAT HAPPENED WHEN I WOULD MAKE A LEFT TURN YOU COULD HEAR A CLICKING COMING FR... Read more
Incident date: Jan 7, 2016
TL* THE CONTACT OWNS A 2003 BUICK REGAL. AFTER DRIVING THE VEHICLE AND PARKING, THE DRIVER NOTICED A BURNING ODOR. THE DRIVER LIFTED THE HOOD AND DISCOVERED FLAMES COMING FROM THE ENGINE COMPARTMENT. THE DRIVER USED A FIRE EXTINGUISHER TO EXTINGUISH THE FLAMES. THE FIRE DEPARTMENT WAS CALLED TO THE HOME. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAI... Read more
Fire
Incident date: Dec 8, 2015
TL* THE CONTACT OWNS A 1999 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Aug 28, 2015
TL* THE CONTACT OWNS A 2001 BUICK REGAL. AFTER HAVING A FUEL PUMP PLACED ON THE VEHICLE BY AN INDEPENDENT MECHANIC, THE VEHICLE CAUGHT FIRE IN THE CONTACT'S DRIVEWAY. THE CONTACT EXTINGUISHED THE FIRE. A FIRE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) AFTER THE FIRE OCCURRED. THE MANUFACTURER WA... Read more
Fire
Incident date: Jan 6, 2016
MY CAR HAS LESS THAN 75K MILES ON IT AND BEEN MAITAINED VERY WELL! THE TRANSMISSION HAS GONE OUT AND I AM BEING TOLD THAT IT WILL COST 5K DOLLARS TO REPLACE DUE TO A WAVE PLATE ISSUE. WHAY HAS THIS NOT BEEN ADDRESSED WITH RECALL? IN ADDITION TO THAT THE STERRING HAS A TERRIBLE SOUND COMING FROM IT AND THIS IS NOT BEING DIAGNOSED RIGHT. ALL THE BUICK DEALERS WANT TO DO IS CHARGE FOR A REPAIR INSTE... Read more
Incident date: Jan 6, 2016
MY CAR HAS LESS THAN 75K MILES ON IT AND BEEN MAITAINED VERY WELL! THE TRANSMISSION HAS GONE OUT AND I AM BEING TOLD THAT IT WILL COST 5K DOLLARS TO REPLACE DUE TO A WAVE PLATE ISSUE. WHAY HAS THIS NOT BEEN ADDRESSED WITH RECALL? IN ADDITION TO THAT THE STERRING HAS A TERRIBLE SOUND COMING FROM IT AND THIS IS NOT BEING DIAGNOSED RIGHT. ALL THE BUICK DEALERS WANT TO DO IS CHARGE FOR A REPAIR INSTE... Read more
Incident date: Jan 6, 2016
THE VEHICLE'S POWER STEERING WILL, WITH INCREASING FREQUENCY, STOP WORKING FOR UP TO 10 SECONDS OR SO, LEAVING THE DRIVER WITH A CAR THAT IS EXTREMELY HARD TO TURN, AND HAVING TO BRAKE TO A EXCESSIVELY SLOW SPEED IN ORDER TO COMPLETE THE TURN IN THE SPACE AVAILABLE. THIS SEEMS TO OCCUR AT SLOWER SPEEDS, SUCH AS WHEN TURNING ACROSS AN INTERSECTION OR MANEUVERING IN A PARKING LOT. IT OCCURS ON BOTH ... Read more
Incident date: Jan 4, 2015
WHILE SITTING AT RED LIGHT WOULD NOT MOVE ON GREEN, HAD CHECKED COULD NOT FIND PROBLEM. THEN DURING MERGING ONTO HIGHWAY LOST ALL POWER, ALMOST GOT HIT. THEN STARTING SURGING. TO DEALER AGAIN, COULD FIND NO PROBLEM. KEPT ACTING UP, IT WAS THE TRANSMISSION AGAIN. THIS IS THE 2ND REBUILD ON THIS VERY MUCH USED TRANSMISSION MODEL IN GM VEHICLES.
Incident date: Jun 14, 2015
TL* THE CONTACT OWNS A 2005 BUICK TERRAZA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED STALLING WHILE DRIVING IN INCLEMENT WEATHER. THE ESC WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER; HOWEVER, THE VEHICLE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THERE WAS A F... Read more
Incident date: Jun 14, 2015
TL* THE CONTACT OWNS A 2005 BUICK TERRAZA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED STALLING WHILE DRIVING IN INCLEMENT WEATHER. THE ESC WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER; HOWEVER, THE VEHICLE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THERE WAS A F... Read more
Incident date: Dec 22, 2015
NHTSA RECALL #14V755, ONE YEAR AND NOTHING DONE. LOSS MY DRIVER SIDE LOW BEAM AND REPLACED BULB, NOT SURE IF THIS WAS REALLY PROBLEM OR NOT.
Incident date: Jan 6, 2016
TL* THE CONTACT OWNED A 1999 BUICK REGAL. THE CONTACT NOTICED SMOKE COMING FROM THE HOOD OF THE VEHICLE FOLLOWED BY FLAMES. THE FIRE DEPARTMENT EXTINGUSHED THE FIRE. A POLICE AND A FIRE REPORT WERE FILED. THE VEHICLE WAS DESTROYED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE... Read more
Fire
Incident date: Dec 23, 2015
P0011 P0016 P0017 ARE SHOWING AS FAULTS , ALL CRANKSHAFT AND CAM SHAFT SENSORS REPLACED, DEALERSHIP SAYS NEEDS $5000 REPAIR FOR STRETCHED TIMING CHAIN. CAR RUNS FINE, NO SLACK IN TIMING CHAIN WE CANNOT GET A PASSED INSPECTION DUE TO FAULTY CODES. 78,000 MILES ON VEHICLE. THIS IS COMMON PROBLEM AND GM NEEDS TO ADDRESS.
Incident date: Nov 25, 2014
GM RECALL # N140291 WAS ISSUED 11/25/2014. AS OF 1/6/2016 A REMEDY IS NOT YET AVAILABLE PER THE GM WEB SITE. REALLY? WHEN IS THE NHTSA GOING TO START PROMPTING SOME ACTION FROM GM?
Incident date: Nov 25, 2014
GM RECALL # N140291 WAS ISSUED 11/25/2014. AS OF 1/6/2016 A REMEDY IS NOT YET AVAILABLE PER THE GM WEB SITE. REALLY? WHEN IS THE NHTSA GOING TO START PROMPTING SOME ACTION FROM GM?
Incident date: Dec 24, 2015
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE ACTIVATED WHILE DRIVING VARIOUS SPEEDS AND UNEXPECTEDLY FAILED TO ILLUMINATE. THE HIGH BEAMS WERE ACTIVATED IN ORDER TO CONTINUE DRIVING. THE VIN WAS INCLUDED IN A RECALL FOR THE EXTERIOR LIGHTING; HOWEVER, A TEMPORARY REMEDY WAS PERFORMED. THE FAILURE RECURRED THREE DAYS AFTER THE RECALL REPAIR. THE V... Read more
BUICK
RENDEZVOUS
(2002) - ENGINE
Jan 6, 2016
Incident date: Feb 1, 2015
GM HAS RECALLED (FIRE HAZARD) 6 MODELS FOR A SMALL OIL LEAK ONTO THE EXHAUST MANIFOLD BUT DID NOT INCLUDE THE BUICK RENDEZVOUS. MY RENDEZVOUS DOESN'T DRIP A 'FEW' DROPS ONTO THE EXHAUST MANIFOLD IT 'COATS' THE WHOLE UNDERSIDE OF THE VEHICLE ALL THE WAY TO THE REAR WHEELS. I HAVE TO CARRY A 5 QUART JUG OF OIL WITH ME TO RE-FILL. GOING TO THE DEALER INQUIRING ABOUT A FIX THEY ASKED ME IF I LIVED ON ... Read more
Incident date: May 10, 2013
ENGINE FAN RUNNING ALL THE TIME. HEATING/COOLING DIAG WAS UNABLE TO DUPLICATE CONCERN FOUND
Incident date: Oct 7, 2014
AC BLOWS HOT ON THE DRIVE SIDE. FOUND TO BE DRIVER SIDE AIR ACTUATOR. REPLACED LEFT SIDE ACTUATOR.
Incident date: Oct 30, 2013
PASSENGER SIDE AIR VENTS ONLY BLOW COLD AIR WHEN HEAT IS SELECTED. ALL OTHER VENTS BLOW HOT AIR. CHECKED AND CODE B0423 STORED. REPLACED RIGHT TEMP ACTUATOR AND REPROGRAMMED HVAC MODULE.
Incident date: Jan 21, 2015
STABILITRAC LIGHT ON. FOUND THE MASTER CYLINDER LEAKING INTO BRAKE BOOSTER AND REPLACED. THE FRONT MOTOR MOUNT WAS ALSO BROKEN.
Incident date: Jan 21, 2015
STABILITRAC LIGHT ON. FOUND THE MASTER CYLINDER LEAKING INTO BRAKE BOOSTER AND REPLACED. THE FRONT MOTOR MOUNT WAS ALSO BROKEN.
Incident date: Jan 21, 2015
STABILITRAC LIGHT ON. FOUND THE MASTER CYLINDER LEAKING INTO BRAKE BOOSTER AND REPLACED. THE FRONT MOTOR MOUNT WAS ALSO BROKEN.
Incident date: Dec 16, 2015
CHECK ENGINE LIGHT ON WITH REDUCED ENGINE POWER MESSAGE. ALSO DISPLAY AC OFF MESSAGE AND OVERHEAT MESSAGE. VEHICLE TOWED. PRESSURE TESTED SYSTEM FOUND WATER PUMP LEAKING. REMOVED AND REPLACED WATER PUMP. FRONT TIMING COVER LEAKING. REMOVED FRONT ENGINE COVER AND RESEALED. FOUND BOTH FRONT STRUTS LEAKING. REMOVED AND REPLACED FRONT STRUTS.
Incident date: Dec 16, 2015
CHECK ENGINE LIGHT ON WITH REDUCED ENGINE POWER MESSAGE. ALSO DISPLAY AC OFF MESSAGE AND OVERHEAT MESSAGE. VEHICLE TOWED. PRESSURE TESTED SYSTEM FOUND WATER PUMP LEAKING. REMOVED AND REPLACED WATER PUMP. FRONT TIMING COVER LEAKING. REMOVED FRONT ENGINE COVER AND RESEALED. FOUND BOTH FRONT STRUTS LEAKING. REMOVED AND REPLACED FRONT STRUTS.
Incident date: Dec 16, 2015
CHECK ENGINE LIGHT ON WITH REDUCED ENGINE POWER MESSAGE. ALSO DISPLAY AC OFF MESSAGE AND OVERHEAT MESSAGE. VEHICLE TOWED. PRESSURE TESTED SYSTEM FOUND WATER PUMP LEAKING. REMOVED AND REPLACED WATER PUMP. FRONT TIMING COVER LEAKING. REMOVED FRONT ENGINE COVER AND RESEALED. FOUND BOTH FRONT STRUTS LEAKING. REMOVED AND REPLACED FRONT STRUTS.