Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Jan 7, 2016
I WAS LEAVING WORK ONE EVENING AND USED MY TURN SIGNALS TO PULL OUT OF THE PARKING LOT WHEN THE VEHICLE SHUT OFF. THE CAR STARTED BACK UP IMMEDIATELY, BUT ONCE I USED THE TURN SIGNAL AGAIN, THE CAR SHUT OFF COMPLETELY. EACH TIME I USED A TURN SIGNAL, THE CAR SHUT OFF, THOUGH IT WAS ABLE TO START BACK UP IMMEDIATELY. AFTER SEARCHING ONLINE, I FOUND THIS: HTTP://WWW.NPR.ORG/SECTIONS/THETWO-WAY/20... Read more
Incident date: Dec 15, 2015
MY MOTHER RECEIVED GM SAFETY RECALL 15757 IN DECEMBER 2015. SHE HAS GONE TO HER BUICK DEALER TWICE, BUT THE PART IS NOT YET AVAILABLE. THEY TOLD HER TO KEEP HER CAR OUT OF THE GARAGE. SHE IS 90 YEARS OLD, AND DRIVEWAY IS ON A SLANT. SHE LIVES IN THE CHICAGO AREA, SO THERE IS ICE AND SNOW, EXTREMELY DANGEROUS FOR HER TO GO OUTSIDE IN THE DRIVEWAY TO A SNOW AND ICE COVERED CAR AND DRIVEWAY. I CA... Read more
Incident date: Dec 30, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLIGHTS STOP WORKING WHILE DRIVING AT AN UNKNOWN SPEED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTI... Read more
Incident date: Dec 17, 2015
TL* THE CONTACT OWNS A 1995 BUICK LESABRE. THE CONTACT STATED THAT WHILE IN TRAFFIC, THE PASSENGER AIR BAG INADVERTENTLY DEPLOYED WITHOUT WARNING. AS A RESULT, THE PASSENGER SUSTAINED LEGS INJURIES THAT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. ... Read more
1 injured
Incident date: Dec 1, 2015
TL* THE CONTACT OWNS A 2003 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Sep 18, 2015
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS... Read more
BUICK
RENDEZVOUS
(2006) - UNKNOWN OR OTHER
Jan 21, 2016
Incident date: Jul 16, 2015
I PURCHASED THIS CAR AND EVERY SINCE I'VE REPLACED MANY TIRES, TIE RODS, ELECTRICAL ISSUES, SERVICE ENGINE LIGHTS, MAF SENSOR, DOWNSTREAM SENSOR, MY MECHANIC HOTWIRED MY FUEL PUMP LINES WITH A 50 AMP FUSE TO FUSE BOX, BATTERY DYING, ALIGNMENT ISSUES, CAR DYING ON HIWAY OR ANY STREET, GAS GAUGE ISSUES, YOU NAME IT... DROPPED A LOT OF MONEY FOR A CRUMMY CAR, THIS WAS MY WIFE'S BIRTHDAY PRESENT THAT... Read more
Incident date: Jan 1, 2016
2002 BUICK LESABRE. CONSUMER WRITES IN REGARDS TO VEHICLE SEVERE OIL LEAK ISSUES. *SMD THE CONSUMER STATED THE ROCKER ARM COVER GASKET HAD A LEAK. GM ISSUED A RECALL FOR THE EXACT PROBLEM. HOWEVER, IT WAS FOR A DIFFERENT MODEL. *JB
Incident date: Jan 1, 2016
2004 BUICK REGAL. CONSUMER WRITES IN REGARDS TO ENGINE OIL DEPOSIT LEAKING ONTO THE EXHAUST MANIFOLD DURING HARD BRAKING AND RECALL NOTICE REPAIRS. *SMD THE CONSUMER ATTACHED THE RECALL NOTICE. *JB
Incident date: Sep 18, 2015
TL* THE CONTACT OWNS A 1998 BUICK REGAL. WHILE DRIVING 15 MPH, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE. THE CONTACT SUSTAINED NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE FRONT PASSENGER ALSO SUSTAINED CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. PRIOR TO THE CRASH, THE CONTACT'S VEHICLE WAS LEAKI... Read more
Crash
2 injured
Incident date: Sep 18, 2015
TL* THE CONTACT OWNS A 1998 BUICK REGAL. WHILE DRIVING 15 MPH, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE. THE CONTACT SUSTAINED NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE FRONT PASSENGER ALSO SUSTAINED CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. PRIOR TO THE CRASH, THE CONTACT'S VEHICLE WAS LEAKI... Read more
Crash
2 injured
Incident date: Jan 8, 2016
53000 MILES. WHEN CAR IS IN MOTION. CAR GOES TO LOW POWER MORE AND CHECK STABILI-TRACK MESSAGE COMES ON. CAR SHAKES BAD AT IDLE, IDLES TOO HIGH,(ALMOST TO A POINT WHERE BRAKES WON'T HOLD AT A STOP). SHUT DOWN AND RESTART CAR GOES BACK TO NORMAL CONDITIONS FOR SHORT PUERILE OF TIME. CHECK ENGINE LIGHT COMES ON AND CODE FOR THROTTLE BODY MALFUNCTION IS DETECTED. CALLED BUICK SERVICE NUMBER AND WAS T... Read more
Incident date: Jan 8, 2016
53000 MILES. WHEN CAR IS IN MOTION. CAR GOES TO LOW POWER MORE AND CHECK STABILI-TRACK MESSAGE COMES ON. CAR SHAKES BAD AT IDLE, IDLES TOO HIGH,(ALMOST TO A POINT WHERE BRAKES WON'T HOLD AT A STOP). SHUT DOWN AND RESTART CAR GOES BACK TO NORMAL CONDITIONS FOR SHORT PUERILE OF TIME. CHECK ENGINE LIGHT COMES ON AND CODE FOR THROTTLE BODY MALFUNCTION IS DETECTED. CALLED BUICK SERVICE NUMBER AND WAS T... Read more
Incident date: Jan 8, 2016
53000 MILES. WHEN CAR IS IN MOTION. CAR GOES TO LOW POWER MORE AND CHECK STABILI-TRACK MESSAGE COMES ON. CAR SHAKES BAD AT IDLE, IDLES TOO HIGH,(ALMOST TO A POINT WHERE BRAKES WON'T HOLD AT A STOP). SHUT DOWN AND RESTART CAR GOES BACK TO NORMAL CONDITIONS FOR SHORT PUERILE OF TIME. CHECK ENGINE LIGHT COMES ON AND CODE FOR THROTTLE BODY MALFUNCTION IS DETECTED. CALLED BUICK SERVICE NUMBER AND WAS T... Read more
Incident date: Jan 20, 2016
SPONTANEOUS SUNROOF BREAKAGE WHILE VEHICLE WAS IN MOTION ON A FAIRLY STRAIGHT AND SMOOTH CITY STREET
Incident date: Nov 27, 2015
SQUEAKING AND SCRAPING AND REDUCED PERFORMANCE OF REAR BRAKES. DEALER TRIED A FIX WITH IDENTICAL PARTS TO THE ORIGINAL ONES BUT THE PROBLEM CONTINUES. THEY TELL ME THAT GM HAS NOT FOUND A FIX BUT IS AWARE OF THE PROBLEM AND THAT THEY HAVE TRIED THE SAME FIX ON THREE OTHER VEHICLES THAT GM PREVIOUSLY ATTEMPTED AS A FIX. GEE, IT'S ONLY BRAKES. WHAT COULD GO WRONG? I BOUGHT THE VEHICLE ON OCTOBER 26,... Read more
Incident date: Jan 4, 2016
2010 BUICK ENCLAVE. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE SYSTEM, ELECTRICAL AND MECHANICAL ISSUES. *SMD THE CONSUMER STATED SHORTLY AFTER HE PURCHASED THE VEHICLE, HE DISCOVERED THE BRAKE LINING NEEDED TO BE REPLACED, THE REAR LIFT GATE OPENED ON ITS OWN. ALSO, THE INSTRUMENT PANEL WAS INOPERATIVE. *JB
Incident date: Jan 4, 2016
2010 BUICK ENCLAVE. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE SYSTEM, ELECTRICAL AND MECHANICAL ISSUES. *SMD THE CONSUMER STATED SHORTLY AFTER HE PURCHASED THE VEHICLE, HE DISCOVERED THE BRAKE LINING NEEDED TO BE REPLACED, THE REAR LIFT GATE OPENED ON ITS OWN. ALSO, THE INSTRUMENT PANEL WAS INOPERATIVE. *JB
Incident date: Jan 4, 2016
2010 BUICK ENCLAVE. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE SYSTEM, ELECTRICAL AND MECHANICAL ISSUES. *SMD THE CONSUMER STATED SHORTLY AFTER HE PURCHASED THE VEHICLE, HE DISCOVERED THE BRAKE LINING NEEDED TO BE REPLACED, THE REAR LIFT GATE OPENED ON ITS OWN. ALSO, THE INSTRUMENT PANEL WAS INOPERATIVE. *JB
Incident date: Dec 13, 2015
TL* THE CONTACT OWNS A 2013 BUICK REGAL. WHILE DRIVING IN A PARKING AREA TO APPROACH AND ENTER A PARKING SPACE AT 5 MPH, THE CONTACT'S VEHICLE INDEPENDENTLY SURGED WITH A HIGH RATE OF SPEED ABOVE 60 MPH AND CRASHED INTO ANOTHER VEHICLE. THE CONTACT APPLIED EXTREME FORCE TO THE BRAKE PEDAL FOR AN EXTENDED PERIOD OF TIME TO TRY TO STOP THE VEHICLE. THE DRIVER AND FRONT PASSENGER SUSTAINED WHIPLASH A... Read more
Crash
2 injured
Incident date: Dec 13, 2015
TL* THE CONTACT OWNS A 2013 BUICK REGAL. WHILE DRIVING IN A PARKING AREA TO APPROACH AND ENTER A PARKING SPACE AT 5 MPH, THE CONTACT'S VEHICLE INDEPENDENTLY SURGED WITH A HIGH RATE OF SPEED ABOVE 60 MPH AND CRASHED INTO ANOTHER VEHICLE. THE CONTACT APPLIED EXTREME FORCE TO THE BRAKE PEDAL FOR AN EXTENDED PERIOD OF TIME TO TRY TO STOP THE VEHICLE. THE DRIVER AND FRONT PASSENGER SUSTAINED WHIPLASH A... Read more
Crash
2 injured
Incident date: Jan 15, 2014
TL* THE CONTACT OWNS A 2012 BUICK REGAL. CONTACT STATED THAT THE BRAKE LIGHTS AND HEADLIGHTS STOPPED WORKING. THE VEHICLE WAS TAKEN TO THE DEALER AND REPAIRED. NO FURTHER INFORMATION WAS AVAILABLE. THE CONTACT ALSO INDICATED THAT AFTER SHUTTING THE VEHICLE OFF, THE ENGINE WOULD NOT RESTART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS A VOLTAGE DRAINAGE ISSUE. THE ... Read more
Incident date: Jan 15, 2014
TL* THE CONTACT OWNS A 2012 BUICK REGAL. CONTACT STATED THAT THE BRAKE LIGHTS AND HEADLIGHTS STOPPED WORKING. THE VEHICLE WAS TAKEN TO THE DEALER AND REPAIRED. NO FURTHER INFORMATION WAS AVAILABLE. THE CONTACT ALSO INDICATED THAT AFTER SHUTTING THE VEHICLE OFF, THE ENGINE WOULD NOT RESTART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS A VOLTAGE DRAINAGE ISSUE. THE ... Read more
Incident date: Jan 12, 2016
TL* THE CONTACT OWNS A 1999 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Nov 4, 2015
TL* THE CONTACT OWNS A 2016 BUICK ENCLAVE. WHILE DRIVING 15 MPH, THE VEHICLE MADE AN ABNORMAL NOISE WHEN ACCELERATING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THEY COULD NOT DUPLICATE THE SOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000.
Incident date: Dec 15, 2015
TL* THE CONTACT OWNS A 2004 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V201000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Dec 23, 2015
TL* THE CONTACT OWNS A 1998 BUICK REGAL. WHILE DRIVING 35 MPH, A STRONG ODOR OF FUEL WAS NOTICED WITHIN THE VEHICLE. THE CONTACT MENTIONED THAT THE ODOR OF FUEL WAS ONLY PRESENT WHEN THE HEATER WAS ACTIVATED. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,839.
Incident date: Aug 26, 2014
TL* THE CONTACT LEASED A 2014 BUICK VERANO. THE CONTACT STATED THAT THE HOOD LID AND THE FRONT PASSENGER SIDE FENDER WERE NOT PROPERLY ATTACHED TO THE BODY OF THE VEHICLE, WHICH CAUSED AN OPENING WHERE THE SIZE OF A FINGER COULD ENTER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS IMPROPERLY DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE F... Read more
Incident date: Jan 1, 2016
BATTERY GOES GOES DEAD IF CAR IS NOT DRIVEN EVERY DAY
Incident date: Oct 28, 2015
WHILE TRAVELING ON A FLORIDA INTERSTATE AT EXPRESS WAY SPEEDS, THE TRANSMISSION JUST QUIT FUNCTIONING. I HAD JUST GONE OVER THE TOP OF A BRIDGE, LET UP ON THE THROTTLE, THAN PRESSED DOWN AGAIN TO MAINTAIN SPEED. THE ENGINE INCREASED RPM'S BUT I CONTINUED TO SLOW DOWN. THIS WAS WITH HEAVY TRAFFIC ON MY SIDE AND BEHIND ME. WHEN I FOUND ROOM ENOUGH TO PULL OVER, I HAD SLOWED CONSIDERABLY CAUSING ... Read more
Incident date: Jan 11, 2016
ON JAN 11@ 8 AM. I GOT STUCK (STATIONARY) IN THE SNOW AND THE 2015 BUICK VERONA CAUGHT ON FIRE. THE ENTIRE CAR WAS COMPLETELY BURNT. THIS EVENT HAPPEN 500 FT OFF THE US 550 MILE MARKER 135.
Fire
Incident date: Jan 12, 2016
DEFROSTER,HEAT,A/C,FAN SPEED,RECIRC, HEAT/COOL SEATS FUNCTIONS FAILED (STOPPED WORKING COMPLETLY) WHILE DRIVING IN A SNOW STORM ON JANUARY 12, 2016 ON HIGHWAY US 131 TO TRAVERSE CITY, MI. FOUND RECALL INFORMATION NHTSA # 11V149000. BROUGHT TO DEALER. DEALER SAID NOT COVERRED UNDER RECAL DUE TO VIN #, AND OWNER COST OF $400 + TO REPAIR. CONTACTED BUICK CUSTOMER CARE. SPOKE WITH ASIA AND LESLIE ON 1... Read more
Incident date: Jan 12, 2016
DEFROSTER,HEAT,A/C,FAN SPEED,RECIRC, HEAT/COOL SEATS FUNCTIONS FAILED (STOPPED WORKING COMPLETLY) WHILE DRIVING IN A SNOW STORM ON JANUARY 12, 2016 ON HIGHWAY US 131 TO TRAVERSE CITY, MI. FOUND RECALL INFORMATION NHTSA # 11V149000. BROUGHT TO DEALER. DEALER SAID NOT COVERRED UNDER RECAL DUE TO VIN #, AND OWNER COST OF $400 + TO REPAIR. CONTACTED BUICK CUSTOMER CARE. SPOKE WITH ASIA AND LESLIE ON 1... Read more
Incident date: Jan 12, 2016
DEFROSTER,HEAT,A/C,FAN SPEED,RECIRC, HEAT/COOL SEATS FUNCTIONS FAILED (STOPPED WORKING COMPLETLY) WHILE DRIVING IN A SNOW STORM ON JANUARY 12, 2016 ON HIGHWAY US 131 TO TRAVERSE CITY, MI. FOUND RECALL INFORMATION NHTSA # 11V149000. BROUGHT TO DEALER. DEALER SAID NOT COVERRED UNDER RECAL DUE TO VIN #, AND OWNER COST OF $400 + TO REPAIR. CONTACTED BUICK CUSTOMER CARE. SPOKE WITH ASIA AND LESLIE ON 1... Read more
Incident date: Oct 15, 2014
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE REAR PASSENGER DOOR WOULD NOT OPEN FROM THE INTERIOR OR EXTERIOR OF THE VEHICLE. THE VEHICLE WAS DIAGNOSED, BUT NOT REPAIRED. THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. UPDATED 02/26/16*LJ THE CONSUMER REPLACED THE LATCHES AT HIS E... Read more
Incident date: Jan 26, 2015
TL* THE CONTACT OWNS A 2005 BUICK CENTURY. WHILE DRIVING APPROXIMATELY 60 MPH, THE LOW BEAMS STOPPED WORKING AND HINDERED THE CONTACT'S VISIBILITY WHILE THE VEHICLE WAS IN MOTION. THE CONTACT HAD TO HOLD THE SWITCH TO GET THE HIGH BEAMS TO REMAIN ILLUMINATED DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE MULTI-FUNCTION SWITCH ON THE COLUMN FOR THE LIGHTS NEED... Read more
Incident date: Jan 26, 2015
TL* THE CONTACT OWNS A 2005 BUICK CENTURY. WHILE DRIVING APPROXIMATELY 60 MPH, THE LOW BEAMS STOPPED WORKING AND HINDERED THE CONTACT'S VISIBILITY WHILE THE VEHICLE WAS IN MOTION. THE CONTACT HAD TO HOLD THE SWITCH TO GET THE HIGH BEAMS TO REMAIN ILLUMINATED DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE MULTI-FUNCTION SWITCH ON THE COLUMN FOR THE LIGHTS NEED... Read more
Incident date: Sep 7, 2015
BOUGHT VEHICLE SEPTEMBER 7, 2015. VEHICLE FROM VERY START HAD VIBRATION, WIND TUNNEL SOUND, AND SHIMMY IN STEERING AT HIGHWAY SPEEDS. DRIVE VEHICLE FOR LONG PERIOD OF TIME YOU GET A HEADACHE. AFTER MANY ATTEMPTS DEALER COULD NOT FIX THIS. DEALERS ATTEMPTS TO REPAIR DROVE THREE OTHER ENCLAVES WHICH HAD SAME PROBLEM AND GMC ACADIA WITH SAME PROBLEM. TOLD THIS IS NORMAL FOR VEHICLE. I TRIED TO RETUR... Read more
Incident date: Sep 7, 2015
BOUGHT VEHICLE SEPTEMBER 7, 2015. VEHICLE FROM VERY START HAD VIBRATION, WIND TUNNEL SOUND, AND SHIMMY IN STEERING AT HIGHWAY SPEEDS. DRIVE VEHICLE FOR LONG PERIOD OF TIME YOU GET A HEADACHE. AFTER MANY ATTEMPTS DEALER COULD NOT FIX THIS. DEALERS ATTEMPTS TO REPAIR DROVE THREE OTHER ENCLAVES WHICH HAD SAME PROBLEM AND GMC ACADIA WITH SAME PROBLEM. TOLD THIS IS NORMAL FOR VEHICLE. I TRIED TO RETUR... Read more
Incident date: Sep 7, 2015
BOUGHT VEHICLE SEPTEMBER 7, 2015. VEHICLE FROM VERY START HAD VIBRATION, WIND TUNNEL SOUND, AND SHIMMY IN STEERING AT HIGHWAY SPEEDS. DRIVE VEHICLE FOR LONG PERIOD OF TIME YOU GET A HEADACHE. AFTER MANY ATTEMPTS DEALER COULD NOT FIX THIS. DEALERS ATTEMPTS TO REPAIR DROVE THREE OTHER ENCLAVES WHICH HAD SAME PROBLEM AND GMC ACADIA WITH SAME PROBLEM. TOLD THIS IS NORMAL FOR VEHICLE. I TRIED TO RETUR... Read more
Incident date: Nov 1, 2015
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE DRIVING APPROXIMATELY 75 MPH, THE IDLE TRANSMISSION WARNING LIGHT BEGAN TO ILLUMINATE AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT A FUEL ODOR EMITTED FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WAVE PLATE ON THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REP... Read more
Incident date: Jan 12, 2016
TL* THE CONTACT OWNED A 2012 BUICK ENCLAVE. WHILE DRIVING 50 MPH, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE. THE SEAT BELT FAILED TO RESTRAIN THE DRIVER WHO, AS A RESULT, SUSTAINED BROKEN RIBS THAT REQUIRED MEDICAL ATTENTION. THE FRONT PASSENGER RECLINED ALL THE WAY BACK, PINNING THE REAR PASSENGER. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF... Read more
Crash
1 injured
Incident date: Dec 29, 2015
THERE WAS A RECALL OF THE KEY AND "FOB" FOR 2010-2014 CHEVY CAMAROS BECAUSE THE KEY COULD BE BUMPED BY SOMEONE'S KNEE OR SOME SIMILAR ISSUE. THE KEY OF MY 2011 BUICK REGAL BROKE, AND I BELIEVE IT HAS THE SAME CONSTRUCTION AS THE CAMARO. BY BROKE I MEAN THAT THE METAL PART THE FLIPS THE KEY IN AND OUT THE FOB (WHEN YOU PRESS A BUTTON) ACTUALLY BROKE, LUCKILY WHILE MY WIFE WAS TURNING OFF THE IGNI... Read more
Incident date: Dec 1, 2015
TL* THE CONTACT OWNS A 1999 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jul 1, 2015
QUESTION WHY IT'S TAKING BUICK SO LONG TO SUPPLY PARTS FOR THE LIGHTING MALFUNCTION ASSOCIATED WITH NHTSA RECALL # 15V51900 OR BUICK'S RECALL #14291. THE PART IS A SIMPLE RELAY. IT'S BEEN 18 MONTHS SINCE THE RECALL WAS ANNOUNCED. STILL NO NOTICE FROM BUICK TO SCHEDULE A REPAIR. HOW ABOUT NHTSA LOOK INTO WHY.
Incident date: Jan 14, 2016
MY CAT KEPT GOING EVEN AFTER I STOOD ON THE BRAKES WITH MY WHOLE WEIGHT SEVERAL TIMES. I THEN PUT IT IN NEUTRAL. THE MOTOR RACED BUT EVENTUALLY SLOWED. THIS HAPPENED SEVERAL YEARS AGO AND THE DEALER BLAMED IT ON "FLOOR MATS". I BURNED UP MY BRAKES & TIRED TODAY. IT WAS NOT "MATS". MY PHONE IS 858.945.2713 BUT I CANNOT GET THAT PHONE ACCEPTED.
Incident date: Jan 2, 2016
WE HAVE THE 3.6L V6 ENGINE, AND THE TIMING CHAIN AND GEARS NEED TO BE REPLACED AT 89,000 MILES - RENDERING THE CAR UNSAFE TO DRIVE (THIS HAS BEEN A KNOWN ISSUE ACROSS MULTIPLE GM CARS USING THIS ENGINE). IN ADDITION, THE STEERING GEAR/RACK AND PINION ASSEMBLY ARE FAULTY ALONG WITH THE POWER STEERING PUMP (ALSO A KNOWN ISSUE).
Incident date: Jan 2, 2016
WE HAVE THE 3.6L V6 ENGINE, AND THE TIMING CHAIN AND GEARS NEED TO BE REPLACED AT 89,000 MILES - RENDERING THE CAR UNSAFE TO DRIVE (THIS HAS BEEN A KNOWN ISSUE ACROSS MULTIPLE GM CARS USING THIS ENGINE). IN ADDITION, THE STEERING GEAR/RACK AND PINION ASSEMBLY ARE FAULTY ALONG WITH THE POWER STEERING PUMP (ALSO A KNOWN ISSUE).
Incident date: Jan 9, 2016
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL SOUND EMITTED FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 62,129.
Incident date: Aug 22, 2015
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE LOW-BEAM HEADLAMPS BECAME INOPERABLE WITHOUT WARNING. THE CONTACT STATED THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTS) HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONT... Read more