Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Dec 2, 2015
TL* THE CONTACT OWNS A 2001 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILALBE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL... Read more
Incident date: Aug 18, 2015
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS ... Read more
Incident date: Dec 18, 2015
TL* THE CONTACT OWNS A 2004 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Jan 1, 2000
NOTIFIED OF SAFETY RECALL ENGINE DESIGN FLAW BY GM. RECALL #15V701. NO PARTS AVAILABLE/UNKNOWN WHEN PARTS WILL BE AVAILABLE/KEEP ENGINE OUT OF GARAGE DUE TO FIRE POSSIBILITY. MY ENGINE SMOKES LIGHTLY BUT CONTINUALLY WHEN RUNNING AND CONTINUES FOR A SHORT TIME AFTER IGNITION TURNED OFF. VARIOUS MECHANICS COULD NOT DIAGNOSE CAUSE BUT SAID THERE WAS OIL EVERYWHERE ON THE ENGINE. DIDN'T TRUST THE VE... Read more
Incident date: Dec 28, 2016
I HAVE HAD ISSUES WITH MY VEHICLE'S OIL LEAKING THEN BURNING/SMOKING OFF MY CAR. THIS ISSUE IS ON MY ENGINE'S MANIFOLD & HASN'T BEEN RECALLED EVEN THOUGH THE SAME ENGINE IS RECALLED ON OTHER GM MODELS. THE ENGINE ON MY LESABRE IS THE SAME 3.8 LITER V6 3800 ENGINE THAT WAS RECALLED TWICE BY GM IN THE PAST 6 YEARS. MY ENGINE HAD MINIMAL FIRE IN THE INCIDENTS I EXPERIENCED BUT QUITE A BIT OF SMOKE FR... Read more
Fire
Incident date: Dec 28, 2016
I HAVE HAD ISSUES WITH MY VEHICLE'S OIL LEAKING THEN BURNING/SMOKING OFF MY CAR. THIS ISSUE IS ON MY ENGINE'S MANIFOLD & HASN'T BEEN RECALLED EVEN THOUGH THE SAME ENGINE IS RECALLED ON OTHER GM MODELS. THE ENGINE ON MY LESABRE IS THE SAME 3.8 LITER V6 3800 ENGINE THAT WAS RECALLED TWICE BY GM IN THE PAST 6 YEARS. MY ENGINE HAD MINIMAL FIRE IN THE INCIDENTS I EXPERIENCED BUT QUITE A BIT OF SMOKE FR... Read more
Fire
Incident date: Dec 28, 2016
I HAVE HAD ISSUES WITH MY VEHICLE'S OIL LEAKING THEN BURNING/SMOKING OFF MY CAR. THIS ISSUE IS ON MY ENGINE'S MANIFOLD & HASN'T BEEN RECALLED EVEN THOUGH THE SAME ENGINE IS RECALLED ON OTHER GM MODELS. THE ENGINE ON MY LESABRE IS THE SAME 3.8 LITER V6 3800 ENGINE THAT WAS RECALLED TWICE BY GM IN THE PAST 6 YEARS. MY ENGINE HAD MINIMAL FIRE IN THE INCIDENTS I EXPERIENCED BUT QUITE A BIT OF SMOKE FR... Read more
Fire
Incident date: Feb 1, 2016
THE VEH HAS A NIOSE IN THE REARAFTER START UP, SOMETIMES IT GO AWAY AFTER DRIVING FOR A WHILE BUT IT COME BACK OVER AND OVER AGAIN, I TOOK IT TO THE DEALERSHIP THEY SUGGESTED I REPLACE THE CONTROLLED ARM RIGHT AND LEFT AND REPLACE THE STEERING SENSOR ALONG WITH THE THERMOSTAT AND THIS WILL FIX THE PROBLEM THE COST WILL BE 1,500.00. IS THIS A RECALL PROBLEM.
Incident date: Feb 1, 2016
THE VEH HAS A NIOSE IN THE REARAFTER START UP, SOMETIMES IT GO AWAY AFTER DRIVING FOR A WHILE BUT IT COME BACK OVER AND OVER AGAIN, I TOOK IT TO THE DEALERSHIP THEY SUGGESTED I REPLACE THE CONTROLLED ARM RIGHT AND LEFT AND REPLACE THE STEERING SENSOR ALONG WITH THE THERMOSTAT AND THIS WILL FIX THE PROBLEM THE COST WILL BE 1,500.00. IS THIS A RECALL PROBLEM.
Incident date: Jan 20, 2016
I OWN A 2014 BUICK VERANO. I PURCHASED THIS CAR IN MAY 2015. I NOTICED AN ISSUE WITH IT'S BREAKING SYSTEM ON 1/20/2016. I WAS SITTING AT A STOP LIGHT, APPLYING THE BRAKES WITH MODERATE PRESSURE. BECAUSE IT HAD BEEN SNOWING EARLIER IN THE DAY, I SUPPOSE I WAS PRESSING DOWN HARDER THAN NORMAL. AS I WAS SITTING THERE, I NOTICED THE BRAKE PEDAL SLOWLY MOVING TO THE FLOOR. I PULLED OFF THE ROAD AND REP... Read more
Incident date: Jan 21, 2016
LOW BEAM HEADLIGHTS STOPPED WORKING WHILE DRIVING ON A CITY STREET. THIS VEHICLE IS NOT INCLUDED IN THE SAFETY RECALL FOR THIS YEAR MODEL. FUSES AND BULB WERE CHECKED AND CONFIRMED TO BE GOOD.. HDM MODULE WAS REPLACED BUT DID NOT RECTIFY PROBLEM. WHILE INVESTIGATING RECALLS I FOUND SEVERAL OTHER COMPLAINTS FROM OTHER OWNERS THAT WERE NOT INCLUDED IN THE RECALL BUT HAD A PROBLEM THAT FITS THE DESC... Read more
Incident date: Jan 24, 2016
TL* THE CONTACT OWNS A 2002 BUICK REGAL. THE CONTACT STATED THAT THE BATTERY FAILED AND HAD TO BE JUMPSTARTED. AFTER DRIVING THE VEHICLE, SMOKE APPEARED UNDER THE HOOD AND AN ABNORMAL GURGLING NOISE WAS HEARD. FLAMES APPEARED AND THE CONTACT, BYSTANDERS, AND FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE CONTACT WAS UNSURE IF A POLICE REPORT WAS FILED AND IF THE VEHICLE WAS TOW... Read more
Fire
Incident date: May 15, 2012
TL* THE CONTACT OWNS A 2003 BUICK REGAL. WHILE DRIVING 70 MPH, THE CONTACT NOTICED SMOKE UNDER THE HOOD. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER AND NOTICED THAT THE VEHICLE WAS ON FIRE. THE FIRE WAS EXTINGUISHED BY THE CONTACT, A CONSTRUCTION CREW, AND THE LOCAL FIRE DEPARTMENT. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECE... Read more
Fire
Incident date: Jan 15, 2016
TL* THE CONTACT OWNS A 2001 BUICK LESABRE. THE CONTACT STATED THAT THE DASHBOARD WAS LIFTING INDEPENDENTLY AND THE STEERING WHEEL SHOOK VIOLENTLY WHEN TURNED IN EITHER DIRECTION. IN ADDITION, THE HEADLINER WAS TEARING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAG... Read more
Incident date: Jan 15, 2016
TL* THE CONTACT OWNS A 2001 BUICK LESABRE. THE CONTACT STATED THAT THE DASHBOARD WAS LIFTING INDEPENDENTLY AND THE STEERING WHEEL SHOOK VIOLENTLY WHEN TURNED IN EITHER DIRECTION. IN ADDITION, THE HEADLINER WAS TEARING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAG... Read more
Incident date: Jan 11, 2016
MY VEHICLE WAS PURCHASE IN AUGUST OF 2014 AND I RECEIVED A LETTER A MONTH AGO SAYING TO BRING MY VEHICLE IN FOR SERVICE OF THE POWER LIFT GATE BECAUSE OF A RECALL. WELL ABOUT TWO TO THREE DAYS LATER I STARTED TO EXPERIENCE PROBLEMS WITH MY VEHICLE SUCH AS A POPPING SOUND WHEN YOU UNLOCK THE DOORS, OPEN THE DOORS, TURN ON SIGNAL LIGHT OR RADIO...I DON'T KNOW WHAT IT COULD BE BUT GM WANTS TO CHARGE ... Read more
Incident date: Jan 20, 2016
I WAS DRIVING AT 75 MPH AND MY ENGINE SHUT OFF; CAR BEGAN TO SLOW, FUEL DROPPED, POWER STEERING WENT OUT, BRAKES DIDN'T WORK. I WAS ABLE TO, THANKFULLY, GET TO THE SIDE OF THE ROAD SAFELY AND USE THE RUMBLE STRIPS TO SLOW ME DOWN. I TURNED THE CAR OFF AND 5 MIN. LATER TURNED IT ON AND WAS ABLE TO DRIVE TO A SAFE LOCATION. THIS IS A COMMON ISSUE AND ALL OF THESE CONDITIONS ARE RELATED TO THE "LIMIT... Read more
Incident date: Jan 20, 2016
I WAS DRIVING AT 75 MPH AND MY ENGINE SHUT OFF; CAR BEGAN TO SLOW, FUEL DROPPED, POWER STEERING WENT OUT, BRAKES DIDN'T WORK. I WAS ABLE TO, THANKFULLY, GET TO THE SIDE OF THE ROAD SAFELY AND USE THE RUMBLE STRIPS TO SLOW ME DOWN. I TURNED THE CAR OFF AND 5 MIN. LATER TURNED IT ON AND WAS ABLE TO DRIVE TO A SAFE LOCATION. THIS IS A COMMON ISSUE AND ALL OF THESE CONDITIONS ARE RELATED TO THE "LIMIT... Read more
Incident date: Jan 20, 2016
I WAS DRIVING AT 75 MPH AND MY ENGINE SHUT OFF; CAR BEGAN TO SLOW, FUEL DROPPED, POWER STEERING WENT OUT, BRAKES DIDN'T WORK. I WAS ABLE TO, THANKFULLY, GET TO THE SIDE OF THE ROAD SAFELY AND USE THE RUMBLE STRIPS TO SLOW ME DOWN. I TURNED THE CAR OFF AND 5 MIN. LATER TURNED IT ON AND WAS ABLE TO DRIVE TO A SAFE LOCATION. THIS IS A COMMON ISSUE AND ALL OF THESE CONDITIONS ARE RELATED TO THE "LIMIT... Read more
Incident date: Jan 25, 2016
TL* THE CONTACT OWNS A 1999 BUICK REGAL. THE CONTACT STATED THAT THE ENGINE CAUGHT FIRE. THERE WAS NO FIRE REPORT FILED. THE FIRE WAS EXTINGUISHED BY THE CONTACT. THERE WERE NO INJURIES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE ... Read more
Fire
Incident date: Dec 4, 2015
TL* THE CONTACT OWNS A 2002 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Sep 10, 2015
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04... Read more
Incident date: Jan 13, 2016
TL* THE CONTACT OWNS A 2004 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT WAS INFORMED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,329.
Incident date: Feb 20, 2014
I KEEP PUTTING NEW LIGHT BULB ON DRIVER SIDE BREAK LIGHTS NOT WORKING BLINKERS NOT WORKING. I PUT NEW FUSE IN NOT WORKING. THEN SOME DAYS IT WORKS BUT MOST DAYS DONT WORK.
Incident date: Feb 20, 2014
ALL MY TIRES KEEP GETTING LOW AND CHECK LIGHT ENGINE KEEPS SHOWING LOW TIRE PRESSURE. I TOOK IT IN TO THREE DIFFERENT TIRE PLACES THEY DONT KNOW WHAT THE PROBLEM IS. IM CONSTANTLY AIRING MY TIRES EVERYDAY FROM SUMMER THROUGHOUT WINTER AND ITS EXHAUSTING.
Incident date: Feb 20, 2014
ALL MY TIRES KEEP GETTING LOW AND CHECK LIGHT ENGINE KEEPS SHOWING LOW TIRE PRESSURE. I TOOK IT IN TO THREE DIFFERENT TIRE PLACES THEY DONT KNOW WHAT THE PROBLEM IS. IM CONSTANTLY AIRING MY TIRES EVERYDAY FROM SUMMER THROUGHOUT WINTER AND ITS EXHAUSTING.
Incident date: Feb 20, 2014
ALL MY TIRES KEEP GETTING LOW AND CHECK LIGHT ENGINE KEEPS SHOWING LOW TIRE PRESSURE. I TOOK IT IN TO THREE DIFFERENT TIRE PLACES THEY DONT KNOW WHAT THE PROBLEM IS. IM CONSTANTLY AIRING MY TIRES EVERYDAY FROM SUMMER THROUGHOUT WINTER AND ITS EXHAUSTING.
Incident date: Feb 20, 2014
THERE IS A BIG LEAK COMING FROM THE ROOF OR SIDE OF DOOR WAY..EVERYTIME I WASH CAR OR ITS RAINING I NOTICED LEAKING FROM SIDE FROM FRONT DRIVER SEAT ALL THE WAY BACK TO PASSENGER SIDE.
Incident date: Feb 20, 2014
THERE IS A BIG LEAK COMING FROM THE ROOF OR SIDE OF DOOR WAY..EVERYTIME I WASH CAR OR ITS RAINING I NOTICED LEAKING FROM SIDE FROM FRONT DRIVER SEAT ALL THE WAY BACK TO PASSENGER SIDE.
Incident date: Feb 20, 2014
THERE IS A BIG LEAK COMING FROM THE ROOF OR SIDE OF DOOR WAY..EVERYTIME I WASH CAR OR ITS RAINING I NOTICED LEAKING FROM SIDE FROM FRONT DRIVER SEAT ALL THE WAY BACK TO PASSENGER SIDE.
Incident date: Jan 27, 2016
RACK AND PINION NEEDS REPLACING AFTER 76K MILES. REAR HATCH OPENS THEN SLAMS SHUT ON ITS OWN WITHOUT STAYING UP
Incident date: Jan 27, 2016
RACK AND PINION NEEDS REPLACING AFTER 76K MILES. REAR HATCH OPENS THEN SLAMS SHUT ON ITS OWN WITHOUT STAYING UP
Incident date: Jan 18, 2016
TRUNK POPS OPEN WHILE DRIVING OR PARKED INTERMITTENTLY.
Incident date: Dec 1, 2015
WHEELS LEAKING AIR WHILE PARKED AND WHILE DRIVING . PARKED IN MY DRIVEWAY AND DRIVING ON LOCAL ROADS
BUICK
RENDEZVOUS
(2002) - FUEL SYSTEM, GASOLINE
Jan 26, 2016
Incident date: Jan 10, 2016
TL* THE CONTACT OWNS A 2002 BUICK RENDEZVOUS. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING FUEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PIKE THAT ENTERED INTO THE TANK WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V349000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT N... Read more
Incident date: Oct 20, 2015
PURCHASED A 2007 BUICK LACROSSE LESS THAN 2 MONTHS AGO. WITHIN THE FIRST MONTH THE LOW BEAM HEAD LIGHTS WENT OUT. TOOK BACK TO THE DEALER AND THEY REPLACED THE HEAD LIGHT MODULE. NO THE LOW BEAMS ARE NOT WORKING AGAIN. NOW THE DEALER IS TELLING ME I HAVE A FAULTY FUSE BLOCK UNDER THE HOOD.
Incident date: Oct 20, 2015
PURCHASED A 2007 BUICK LACROSSE LESS THAN 2 MONTHS AGO. WITHIN THE FIRST MONTH THE LOW BEAM HEAD LIGHTS WENT OUT. TOOK BACK TO THE DEALER AND THEY REPLACED THE HEAD LIGHT MODULE. NO THE LOW BEAMS ARE NOT WORKING AGAIN. NOW THE DEALER IS TELLING ME I HAVE A FAULTY FUSE BLOCK UNDER THE HOOD.
Incident date: Apr 15, 2015
TL* THE CONTACT OWNS A 1999 BUICK REGAL. WHILE PUMPING FUEL IN THE VEHICLE, FLAMES APPEARED UNDER THE HOOD. A STATION ATTENDANT OPENED THE HOOD AND EXTINGUISHED THE FIRE. THE CONTACT CALLED HER BROTHER-IN-LAW, AN INDEPENDENT MECHANIC, WHO TOWED THE VEHICLE TO HIS RESIDENCE. THE MECHANIC ASSESSED THE DAMAGE AND DIAGNOSED THAT THE ABS WIRES UNDERNEATH THE VEHICLE BURNED. THE WIRES WERE REPLACED. THE... Read more
Fire
Incident date: Apr 15, 2015
TL* THE CONTACT OWNS A 1999 BUICK REGAL. WHILE PUMPING FUEL IN THE VEHICLE, FLAMES APPEARED UNDER THE HOOD. A STATION ATTENDANT OPENED THE HOOD AND EXTINGUISHED THE FIRE. THE CONTACT CALLED HER BROTHER-IN-LAW, AN INDEPENDENT MECHANIC, WHO TOWED THE VEHICLE TO HIS RESIDENCE. THE MECHANIC ASSESSED THE DAMAGE AND DIAGNOSED THAT THE ABS WIRES UNDERNEATH THE VEHICLE BURNED. THE WIRES WERE REPLACED. THE... Read more
Fire
Incident date: Jun 29, 2007
TL* THE CONTACT OWNS A 2003 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO BE STARTED WITHOUT THE KEY IN THE IGNITION. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE CONTACT ALSO STATED THAT IT WAS DIFFICULT TO UNLOCK THE STEERING WHEEL ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE IGNITION SWITCH WAS FAULTY AND NEEDED TO BE REPLACED. T... Read more
Incident date: Jan 22, 2016
CHECK ENGINE LIGHT CAME ON. REPAIR SHOP IDENTIFIED IT AS TIMING CHAIN STRETCHED. ON-LINE RESEARCH SHOWS THAT THE TIMING CHAIN HAS BEEN AN ISSUE WITH BUICK, AND THEY EXTENDED THE POWER TRAIN WARRANTY TO COVER REPAIRS FOR THE 2008-2009 MODEL. IT APPEARS THAT THE SAME OR SIMILAR PROBLEM IS OCCURRING WITH THE 2010 MODEL. THE PROBLEM DID NOT MANIFEST ITSELF UNTIL AFTER THE 5 YEAR/100,000 M WARRANTY EXP... Read more
Incident date: Jan 22, 2016
CHECK ENGINE LIGHT CAME ON. REPAIR SHOP IDENTIFIED IT AS TIMING CHAIN STRETCHED. ON-LINE RESEARCH SHOWS THAT THE TIMING CHAIN HAS BEEN AN ISSUE WITH BUICK, AND THEY EXTENDED THE POWER TRAIN WARRANTY TO COVER REPAIRS FOR THE 2008-2009 MODEL. IT APPEARS THAT THE SAME OR SIMILAR PROBLEM IS OCCURRING WITH THE 2010 MODEL. THE PROBLEM DID NOT MANIFEST ITSELF UNTIL AFTER THE 5 YEAR/100,000 M WARRANTY EXP... Read more
Incident date: Jan 25, 2016
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AFTER HAVING THE EXTERIOR LIGHTING FOR THE FRONT AND REAR ENDS ILLUMINATED FOR APPROXIMATELY AN HOUR, ALL THE EX... Read more
Incident date: Nov 27, 2015
WHILE DRIVING, WHEN HIGH-BEAMS WERE TURNED ON THE ENTIRE HEADLIGHT SYSTEM WOULD SHUT DOWN LEAVING DRIVER WITH ABSOLUTELY NO VISIBILITY. FORTUNATELY THE HEADLIGHTS DID COME BACK ON AS THE DIMMER SWITCH WAS ACTIVATED AND THE LOW-BEAMS DID COME BACK ON. I CAN ONLY USE MY LOW-BEAM HEADLIGHTS AS THIS ISSUE HAPPENS MOST TIMES THE SWITCH IS ACTIVATED.
Incident date: Jan 23, 2016
MY DAUGHTER, SON-IN-LAW, AND GRANDSON STOPPED AT MY MOTHER'S HOUSE FOR JUST A FEW MIN. THEN THEY WERE GOING TO DRIVE ON TO MY HOUSE. WE ALL LIVE WITHIN 5 MILES OF EACH OTHER. THEY WERE ALL INSIDE MY MOM'S HOUSE WHEN THEY HEARD AND EXPLOSION. AFTER LOOKING OUTSIDE, THEY SEEN THE CAR ON FIRE. THEY ARE LUCKY TO BE HERE. ITS A MIRACLE. YOUR COMPANY SHOULD HAVE TO COMPENSATE THEM FOR MALFUNCTIONIN... Read more
Fire
Incident date: Oct 1, 2012
THE PASSENGER AIRBAG SENSOR DOES NOT DETECT A PERSON SITTING DOWN. MOST OF THE TIME IT DOES NOT TURN ON EVEN WHEN AN ADULT IS SITTING ON THE SEAT.
Incident date: Jan 19, 2016
I HAD DRIVEN MY 2003 BUICK CENTURY AT LEAST HALFWAY INTO A PARKING SPACE IN A PARKING LOT WHEN IT SUDDENLY LURCHED FORWARD LIKE A BAT OUT OF HELL, LEAPING UP OVER A CURB ON AN UPWARD SLOPE, SWIPING A CEMENT LIGHTPOST ON THE LEFT, CRASHING INTO ANOTHER CAR ACROSS ITS LEFT FRONT, BUMPING DOWN OVER A CURB, THEN CRASHING UP AND OVER TWO MORE CURBS. WITH DIVINE HELP I WAS ABLE TO AVOID OTHER CARS AND S... Read more
Crash
Incident date: Jan 19, 2016
I HAD DRIVEN MY 2003 BUICK CENTURY AT LEAST HALFWAY INTO A PARKING SPACE IN A PARKING LOT WHEN IT SUDDENLY LURCHED FORWARD LIKE A BAT OUT OF HELL, LEAPING UP OVER A CURB ON AN UPWARD SLOPE, SWIPING A CEMENT LIGHTPOST ON THE LEFT, CRASHING INTO ANOTHER CAR ACROSS ITS LEFT FRONT, BUMPING DOWN OVER A CURB, THEN CRASHING UP AND OVER TWO MORE CURBS. WITH DIVINE HELP I WAS ABLE TO AVOID OTHER CARS AND S... Read more
Crash
Incident date: Jan 19, 2016
I HAD DRIVEN MY 2003 BUICK CENTURY AT LEAST HALFWAY INTO A PARKING SPACE IN A PARKING LOT WHEN IT SUDDENLY LURCHED FORWARD LIKE A BAT OUT OF HELL, LEAPING UP OVER A CURB ON AN UPWARD SLOPE, SWIPING A CEMENT LIGHTPOST ON THE LEFT, CRASHING INTO ANOTHER CAR ACROSS ITS LEFT FRONT, BUMPING DOWN OVER A CURB, THEN CRASHING UP AND OVER TWO MORE CURBS. WITH DIVINE HELP I WAS ABLE TO AVOID OTHER CARS AND S... Read more
Crash
Incident date: Jan 7, 2016
I WAS LEAVING WORK ONE EVENING AND USED MY TURN SIGNALS TO PULL OUT OF THE PARKING LOT WHEN THE VEHICLE SHUT OFF. THE CAR STARTED BACK UP IMMEDIATELY, BUT ONCE I USED THE TURN SIGNAL AGAIN, THE CAR SHUT OFF COMPLETELY. EACH TIME I USED A TURN SIGNAL, THE CAR SHUT OFF, THOUGH IT WAS ABLE TO START BACK UP IMMEDIATELY. AFTER SEARCHING ONLINE, I FOUND THIS: HTTP://WWW.NPR.ORG/SECTIONS/THETWO-WAY/20... Read more