Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Mar 1, 2016
YOU ARE DRIVING DOWN THE ROAD AT NIGHT AND FOR NO REASON THE HEADLIGHTS GO OUT. YOU HIT THE HIGH BEAMS AND IN A FEW MINUTES THEY GO OUT. HAD THIS CAR TO THE DEALERS AT LEAST 4 TIMES AND THEY KEEP REPLACING THE RELAY AND A MONTH OR TWO LATER IT DOES THE SAME THING. WE HAVE A LOT OF DARK ROADS HERE IN OHIO AND YOU CAN BE COMING INTO A CURVE AND THE LIGHTS GO OUT. YOU CAN'T SEE A THING. GM CLAIMS THE... Read more
Incident date: Mar 1, 2016
THE DRIVER SIDE INSIDE DOOR HANDLE BROKE AWAY FROM THE MECHANISM. IN ORDER TO EXIT THE VEHICLE I HAD TO ROLL DOWN THE WINDOW AND USE THE EXTERIOR DOOR HANDLE. LOCKS, WINDOWS, AND EXTERIOR HANDLE WORK PROPERLY. I DROVE TO WORK AND IT WORKED FINE. WHEN I PARKED AND TRIED TO GET OUT IT WOULD NOT WORK. IT HAPPENED ORIGINALLY IN 10/2014. THE DEALERSHIP TOLD ME I HAD TO REPLACE THE ENTIRE DOOR, WH... Read more
Incident date: Sep 7, 2015
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THERE WAS AN INTERNAL FAILURE WITH THE FUSES AND THAT THE FUSE BOX BURNED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE CONTACT RESIDENCE DUE TO THE FAILURE. THE CONTACT REPLACED THE FUEL PUMP RELAY, FUSE BOX AND FUSES. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14... Read more
Fire
Incident date: Jan 6, 2015
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPING NUMBER: 14V755000 (EXTERIOR LIGHTING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOLS C... Read more
Incident date: Feb 25, 2016
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLIGHTS ON THE VEHICLE BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF ... Read more
Incident date: Feb 25, 2016
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLIGHTS ON THE VEHICLE BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF ... Read more
Incident date: Jan 20, 2015
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. WHILE DRIVING 35 MPH, THE AUTOMATIC LIGHT SETTING FAILS TO WORK IN THE DARK. THE DEALER DIAGNOSED THAT THE PASSENGER SIDE HEADLIGHT ASSEMBLY HAD TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (VISIBILITY, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR ... Read more
Incident date: Aug 15, 2015
TL* THE CONTACT OWNS A 2014 BUICK ENCLAVE. WHILE DRIVING UP AN INCLINE AT APPROXIMATELY 15 MPH, THE VEHICLE BEGAN TO JERK WHEN SHIFTING BETWEEN FIRST AND SECOND GEAR. THE FAILURE OCCURRED 12 TIMES IN COLD WEATHER TEMPERATURES OF 30 DEGREES OR LESS. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILE... Read more
BUICK
RENDEZVOUS
(2004) - SUSPENSION:REAR
Mar 3, 2016
Incident date: Feb 27, 2016
TL* THE CONTACT OWNED A 2004 BUICK RENDEZVOUS. WHILE DRIVING APPROXIMATELY 70 MPH, THE REAR DRIVER SIDE BALL JOINT SEPARATED FROM THE AXLE. THE CONTACT CRASHED INTO A SIGN. THE DRIVER SIDE AIR BAG DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED TWO BROKEN RIBS, A LACERATED SPINE, AND INJURIES TO THE LEFT THUMB. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECH... Read more
Crash
1 injured
Incident date: Feb 16, 2016
TL* THE CONTACT OWNS A 1998 BUICK REGAL. THE CONTACT STATED THAT ENGINE OIL WAS LEAKING PROFUSELY ON THE EXHAUST MANIFOLD AND THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT A QUART OF OIL WAS PROVIDED WEEKLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFI... Read more
Incident date: Feb 29, 2016
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SWITCH GEARS BEYOND THE SECOND GEAR AND WOULD NOT ACCELERATE BEYOND 30 MPH. IT WAS DIAGNOSED THAT THE WAVE PLATE INSIDE THE TRANSMISSION HAD MALFUNCTIONED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 105,000.
Incident date: May 1, 2012
TL* THE CONTACT OWNED A 2000 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE RECEIVED A RECALL REPAIR FOR NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE VEHICLE EXPERIENCED A FAILURE THAT DIRECTLY RELATED TO THE RECALL AFTER THE REPAIR WAS PERFORMED. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT NOTICED SMOKE UNDER THE HOOD. THE CONTACT PARKED AND TURNED OFF THE VEHICLE. WHEN ... Read more
Fire
Incident date: Sep 30, 2015
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V291000 (SERVICE BRAKES, HYDRAULIC). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOLS CONFIRM... Read more
Incident date: Feb 27, 2016
MY SERVICE AIR BAG LIGHT CAME ON FOR NO APPARENT REASON, AFTER MY FRIEND AND I RE-ENTERED THE VEHICLE WHILE ON A DAY OUTING. I BELIEVE IT TO BE FOR THE PASSENGER SEAT, BECAUSE THE PASSENGER AIR BAG DASH LIGHT WILL NOT ILLUMINATE TO ON WHEN A PASSENGER IS SEATED IN IT. WORRIED THAT IT MAY BE FOR THE WHOLE AIR BAG SYSTEM. WHEN I CALLED MY DEALERSHIP AFTER READING ABOUT THE RECALL, THERE RESPONSE WAS... Read more
Incident date: Jan 1, 2016
TL* THE CONTACT OWNED A 2001 BUICK REGAL. WHEN THE VEHICLE WAS STARTED, IT BURST INTO FLAMES. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THE VEHICLE WAS DEEMED DESTROYED. THERE WERE NO INJURIES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) AFTER THE FAILURE OCCURRED. THE MANUFACTURER WAS NOT NOTIFI... Read more
Fire
Incident date: Feb 10, 2015
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE CHROME WHEELS ASSOCIATED WITH THE FRAMING WAS WEARING PREMATURELY ON THE OUTSIDE OF THE TWO FRONT TIRES. THE DEALER WAS NOTIFIED WHERE IT WAS DIAGNOSED THAT THE 17-INCH CHROME A STAR WHEELS/FRAMING NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE WHEELS CONSTANTLY LOST AIR PRESSURE AND 10 TO 15 POUNDS OF AIR HAD TO BE PLACED... Read more
Incident date: Feb 29, 2016
I HAVE OWNED MY REGAL SINCE 2011. AS I ACCELERATE THE CAR WOULD SHUDDER AND SHAKE, THEN I WOULD GET A SERVICE STABILLI TRAC MESSAGE FOLLOWED BY A MESSAGE STATING THAT THE ENGINE POWER HAS BEEN REDUCED. AFTER I HAVE THE ISSUE IT WILL RESET ITSELF AFTER RESTARTING AND THEN WILL RUN FINE FOR A WHILE. I CALLED ON STAR ON SEVERAL OCCASIONS AND THEY TOLD ME THAT IT HAS AN ENGINE MISFIRE OR THE STABILITY... Read more
Incident date: Feb 29, 2016
I HAVE OWNED MY REGAL SINCE 2011. AS I ACCELERATE THE CAR WOULD SHUDDER AND SHAKE, THEN I WOULD GET A SERVICE STABILLI TRAC MESSAGE FOLLOWED BY A MESSAGE STATING THAT THE ENGINE POWER HAS BEEN REDUCED. AFTER I HAVE THE ISSUE IT WILL RESET ITSELF AFTER RESTARTING AND THEN WILL RUN FINE FOR A WHILE. I CALLED ON STAR ON SEVERAL OCCASIONS AND THEY TOLD ME THAT IT HAS AN ENGINE MISFIRE OR THE STABILITY... Read more
Incident date: Feb 29, 2016
I HAVE OWNED MY REGAL SINCE 2011. AS I ACCELERATE THE CAR WOULD SHUDDER AND SHAKE, THEN I WOULD GET A SERVICE STABILLI TRAC MESSAGE FOLLOWED BY A MESSAGE STATING THAT THE ENGINE POWER HAS BEEN REDUCED. AFTER I HAVE THE ISSUE IT WILL RESET ITSELF AFTER RESTARTING AND THEN WILL RUN FINE FOR A WHILE. I CALLED ON STAR ON SEVERAL OCCASIONS AND THEY TOLD ME THAT IT HAS AN ENGINE MISFIRE OR THE STABILITY... Read more
Incident date: Jun 7, 2011
TL* THE CONTACT OWNED A 1997 BUICK REGAL. WHILE PARKED, THE VEHICLE BURST INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE FAILURE RECURRED TWO WEEKS AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED... Read more
Fire
Incident date: Feb 11, 2016
TL* THE CONTACT OWNS A 2002 BUICK REGAL. AFTER PARKING THE VEHICLE, SMOKE AND FLAMES WERE PRESENT UNDER THE HOOD. THE CONTACT EXTINGUISHED THE FLAMES USING A CLOTH. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 170,000.
Fire
Incident date: Jul 15, 2014
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE. THE HIGH BEAM HEADLIGHTS WERE ACTIVATED IN ORDER TO CONTINUE IN OPERATION. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A RE... Read more
Incident date: Feb 5, 2016
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE HAD AN ABNORMAL BURNING SMELL AND WOULD NOT OPERATE. IN ADDITION, THE CRUISE CONTROL DID NOT OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUSE BOX OVERHEATED AND MELTED, WHICH CAUSED THE FUEL PUMP AND VARIOUS OTHER ELECTRICAL COMPONENTS TO MALFUNCTION. THE TECHNICIAN DIAGNOSED THAT THE FU... Read more
Incident date: Feb 5, 2016
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE HAD AN ABNORMAL BURNING SMELL AND WOULD NOT OPERATE. IN ADDITION, THE CRUISE CONTROL DID NOT OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUSE BOX OVERHEATED AND MELTED, WHICH CAUSED THE FUEL PUMP AND VARIOUS OTHER ELECTRICAL COMPONENTS TO MALFUNCTION. THE TECHNICIAN DIAGNOSED THAT THE FU... Read more
Incident date: Feb 25, 2016
WHILE DRIVING DOWN THE ROAD YESTERDAY, AT AROUND 50 MILES PER HOUR, OUR 2011 BUICK REGAL, WITH ONLY 56,000 MILES ON IT, LOST POWER OUT OF THE BLUE AND WOULD NOT DRIVE OVER 30 MILES PER HOUR. IT APPARENTLY WAS IN REDUCED POWER MODE DUE TO A FAULTY THROTTLE BODY. THANKFULLY WE WERE NOT ON THE EXPRESSWAY, AS THIS WOULD HAVE BEEN A VERY DANGEROUS SITUATION GIVEN THE ROADS WERE VERY ICY YESTERDAY. APPA... Read more
Incident date: Feb 12, 2016
TL* THE CONTACT OWNS A 1997 BUICK REGAL. WHILE ATTEMPTING TO START THE VEHICLE, IT CAUGHT FIRE. THE CONTACT STATED THAT THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE REPORT WAS FILED. THERE WERE NO INJURIES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) AFTER THE FAILURE OCCURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILUR... Read more
Fire
Incident date: Feb 17, 2016
MY VEHICLE'S DRIVE BELT WAS REPLACED AT 4244 MILES AND AT 58,863 MILES ON 02/16/16/16. I WAS ABLE TO DRIVE 102 MILES BEFORE THAT DRIVE BELT BROKE AGAIN CAUSING ME TO ABRUPTLY STOP. LUCKILY THOSE AROUND ME WERE ABLE TO AVOID HITTING ME. THIS IS THE 4TH DRIVE BELT THAT MY VEHICLE HAS NEEDED IN LESS THAN 59,000 MILES. I WAS TOLD THAT THE DRIVE BELTS ARE DEFECTIVE. I WAS ALSO TOLD THAT HYBRID EN... Read more
Incident date: Jun 10, 2013
TL* THE CONTACT OWNS A 2004 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING DOWN A HILL AT 35 MPH, THE VEHICLE BEGAN TO LOOSE POWER AND THE ENGINE STALLED WHILE ALL THE WARNING LIGHTS ILLUMINATED. THE FAILURE OCCURRED ONCE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIF... Read more
Incident date: Feb 20, 2016
TL* THE CONTACT OWNED A 2000 BUICK LESABRE. WHEN THE IGNITION KEY WAS TURNED TO THE ON POSITION, THERE WAS AN ABNORMAL EXPLOSION FROM THE FRONT OF THE VEHICLE. THE CONTACT STATED THAT SMOKE AND FLAMES APPEARED UNDER THE HOOD OF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V090000 (FUEL ... Read more
Fire
Incident date: Sep 1, 2015
TL* THE CONTACT OWNS A 1999 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE CAUGHT FIRE WITHOUT WARNING. THE CONTACT OBSERVED AND SMELLED SMOKE UNDER THE HOOD OF THE VEHICLE AND EXTINGUISHED THE FIRE. THERE WERE NO INJURIES AND A REPORT WAS NOT FILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 153,000.
Fire
Incident date: Oct 23, 2015
2000 BUICK REGAL. CONSUMER WRITES IN REGARDS TO ENGINE OIL LEAK DEPOSIT ON EXHAUST MANIFOLD CAUSED FIRE DAMAGE UNDER HOOD. *SMD THE CONSUMER STATED SHE NOTICED SMOKE COMING FROM UNDER THE HOOD. WHEN SHE RAISED THE HOOD, FLAMES WERE FLARING UP FROM THE OIL CAP. THE CONSUMER RECEIVED A RECALL NOTICE, TWO MONTHS AFTER THE FIRE. *JB
Fire
Incident date: Feb 24, 2014
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS SEIZED WITHOUT WARNING. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Incident date: Sep 30, 2015
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLAMPS FAILED TO FUNCTION INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE CONTACT RECEIVE A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME ... Read more
Incident date: Feb 1, 2016
2002 BUICK REGAL. CONSUMER WRITES IN REGARDS TO NO PARTS AVAILABLE TO REPAIR ENGINE OIL DEPOSIT ON EXHAUST MANIFOLD RECALL NOTICE. *SMD
Incident date: Feb 16, 2014
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING 20 MPH, THE VEHICLE ACCELERATED TO APPROXIMATELY 45 MPH. THE CONTACT HAD NO CONTROL OF THE VEHICLE AND IT CRASHED INTO A SNOW BANK. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED IN THE CRASH. THE VEHICLE WAS ABLE TO BE DRIVEN AND TAKEN TO A LOCAL AUTOMOBILE REPAIR SHOP TO BE DIAGNOSED. THE VEHICLE ... Read more
Crash
Incident date: Feb 16, 2014
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING 20 MPH, THE VEHICLE ACCELERATED TO APPROXIMATELY 45 MPH. THE CONTACT HAD NO CONTROL OF THE VEHICLE AND IT CRASHED INTO A SNOW BANK. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED IN THE CRASH. THE VEHICLE WAS ABLE TO BE DRIVEN AND TAKEN TO A LOCAL AUTOMOBILE REPAIR SHOP TO BE DIAGNOSED. THE VEHICLE ... Read more
Crash
Incident date: Feb 24, 2016
RECALL 15757 , ONLY REQUIRES GM TO REPAIR FRONT VALVE COVER & GASKET.THIS WAS DONE AT PALM CHEVY OCALA FL. REMEDY APPLIED UNDER EARLIER RECALLS DID NOT ADEQUATELY REMOVE SAFETY RISK! GM & DEALER REFUSE TO REPAIR REAR VALVE COVER & GASKET LEAKING OIL ON ENGINE BLOCK! REQUEST IMPROVED REMEDY RECALL BEFORE ENGINE FIRE IGNITES. BOTH STATED I CAN PAY FOR REPAIRS? HALF A RECALL REMEDY IS NOT ACCEPTABL... Read more
Incident date: Feb 20, 2016
TL* THE CONTACT OWNS A 2000 BUICK LESABRE. WHILE PARKED, SMOKE APPEARED FROM THE REAR PASSENGER SIDE WHERE THE BATTERY WAS LOCATED. THE CONTACT EXITED THE VEHICLE AND HAD THE BATTERY REMOVED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE BATTERY WAS TESTED, BUT THE CAUSE OF THE FAILURE COULD NOT BE FOUND. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF... Read more
Incident date: Sep 7, 2015
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000(EXTERIOR LIGHTING); HOWEVER, THE REMEDY OR PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Nov 20, 2015
TL* THE CONTACT OWNED A 2001 BUICK REGAL. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE ENGINE COMPARTMENT WAS ON FIRE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED AND WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). TH... Read more
Fire
Incident date: Apr 16, 2015
TL* THE CONTACT OWNS A 1998 BUICK SKYLARK. WHILE PARKED, THE VEHICLE WAS NOT ABLE TO START AND THE ANTI-THEFT WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT IT TOOK MULTIPLE ATTEMPTS TO START THE VEHICLE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STARTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAI... Read more
Incident date: Apr 16, 2015
TL* THE CONTACT OWNS A 1998 BUICK SKYLARK. WHILE PARKED, THE VEHICLE WAS NOT ABLE TO START AND THE ANTI-THEFT WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT IT TOOK MULTIPLE ATTEMPTS TO START THE VEHICLE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STARTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAI... Read more
Incident date: Nov 12, 2014
SPEEDOMETER NOT WORKING CORRECTLY. MOVING.
Incident date: Nov 12, 2014
SPEEDOMETER NOT WORKING CORRECTLY. MOVING.
Incident date: Nov 12, 2014
SPEEDOMETER NOT WORKING CORRECTLY. MOVING.
Incident date: Dec 8, 2015
TL* THE CONTACT OWNS A 1999 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS ... Read more
Incident date: Feb 20, 2016
FIRE STARTED IN THE ENGINE, RESULTING IN THE CAR EXPLODING IN ABOUT 10 MINUTES TOTAL. TOTAL LOSS. CAUGHT FIRE TO MY FRIENDS GARAGE. THE CAR WAS PARKED AND RUNNING WHILE WE RAN INSIDE TO PAY FOR SOME STUFF. HEARD AN EXPLOSION AND WENT TO INVESTIGATE, AND SAW THE HOOD AND DASH AND THE ENGINE ON FIRE. MY FRIEND JUMPED ON HIS TRACTOR AND PUSHED IT AWAY FROM THE GARAGE, AND STARTED DUMPING SNOW ON... Read more
Fire
Incident date: Oct 28, 2015
TL* THE CONTACT OWNS A 2000 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION... Read more
Incident date: Dec 22, 2015
TL* THE CONTACT OWNS A 2004 BUICK REGAL. THE CONTACT STATED THAT WHILE ATTEMPTING TO SHUT OFF THE VEHICLE, THE IGNITION KEY WOULD GET JAMMED. THE CONTACT STATED AFTER SHIFTING MULTIPLE TIMES, THE KEY WAS ABLE TO BE REMOVED. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE FAILURE MILEAGE WAS 93,000.
Incident date: Feb 20, 2016
TL* THE CONTACT OWNS A 2002 BUICK CENTURY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.