Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Sep 12, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH AT NIGHT, THE EXTERIOR LOW BEAM HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN REPLACED AN UNKNOWN MODULE RELATED TO THE HEAD LIGHTS. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V519000 (EXTE... Read more
Incident date: Mar 28, 2014
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE LOW BEAMS HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE HEADLIGHTS HAD BLOWN AND NEEDED TO BE REPLACED. THE VEHICLE HEADLIGHTS WERE REPLACED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE HAD RECURRED APPROXIMATELY EVERY 90 DAYS FOR TWO YEARS. THE CONTACT REC... Read more
Incident date: Mar 24, 2016
TAKATA RECALL. CAR'S AIR BAGS DEPLOYED WHEN CAR WAS STARTED. CAR WAS IN PARK. IT WAS NOT EVEN GOING TO BE DRIVEN ONLY STARTED TO PUT DOWN THE WINDOWS. AS SOON AS THE KEY WAS TURNED BOTH AIRBAGS DEPLOYED CAUSING THE DASH TO POP OUT OF PLACE AND CRACK THE WINDSHIELD.
1 injured
Incident date: Feb 10, 2016
TL* THE CONTACT OWNS A 1999 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE DEALER INDICATED THAT THEY DID NOT HAVE THE TOOLS AND PARTS TO REPAIR THE VEHICLE FOR AN EXTENDED PERIOD OF TIME. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS UNABLE TO DETERMINE WHEN THE PART WOULD BE SUPPLI... Read more
Incident date: Feb 10, 2016
TL* THE CONTACT OWNS A 1999 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE DEALER INDICATED THAT THEY DID NOT HAVE THE TOOLS AND PARTS TO REPAIR THE VEHICLE FOR AN EXTENDED PERIOD OF TIME. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS UNABLE TO DETERMINE WHEN THE PART WOULD BE SUPPLI... Read more
Incident date: Mar 16, 2016
MY 2009 BUICK ENCLAVE HAD TO HAVE THE TIMING CHAINS AND ALSO 1/4 ACTULATORS REPLACED AT JUST UNDER 78,000 MILES. I DID GO AHEAD AND HAVE THE OTHER 3 ACTULATORS REPLACED SINCE THEY ALREADY HAD TO DROP THE ENGINE OUT OF MY CAR TO REPLACE THE TIMING CHAINS. THIS WAS A HUGE EXPENSE AND AFTER DOING SOME RESEARCH ONLINE IT SEEMS THAT A LOT OF GM MOTORS FROM 08/09 HAVE HAD THE SAME PROBLEM.
Incident date: Feb 10, 2016
TL* THE CONTACT OWNS A 2013 BUICK ENCLAVE. WHILE DRIVING AT AN UNKNOWN SPEED DURING INCLEMENT WEATHER, THE WIPERS FAILED TO WORK WITHOUT WARNING. THE FAILURE RECURRED MORE THAN ONCE. THE DEALER WAS NOTIFIED, BUT COULD NOT DUPLICATE THE FAILURE. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. UPDATED 05/17/16*LJ THE CONSUMER STATED GAINSVILLE... Read more
Incident date: Nov 10, 2015
TL* THE CONTACT OWNS A 2004 BUICK RAINIER. AFTER THE VEHICLE WAS REPAIRED FOR A VOLUNTARY RECALL AND DRIVING AT A LOW SPEED, THE CONTACT HEARD AN ABNORMAL NOISE UNDERNEATH THE VEHICLE. IN ADDITION, THE CONTACT NOTICED FUEL FUMES EMITTING FROM THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INLET CHECK VALVE FRACTURED AND NEEDED TO BE GLUED TOGETHER AS A TEMPOR... Read more
Incident date: Mar 2, 2016
TL* THE CONTACT OWNS A 2001 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING OIL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPR... Read more
Incident date: Mar 21, 2016
TL* THE CONTACT OWNS A 2006 BUICK RAINIER. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE LOW BEAM HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE HIGH BEAM LIGHTS WERE ACTIVATED IN ORDER TO VIEW THE ROAD. THE CONTACT ALSO STATED THAT THE CONTACT POINTS FOR THE HEADLIGHT MODULE MELTED INTO THE FUSE BOX AND ALSO DAMAGED SOME OF THE FUSES. THE CONTACT RECEIVED NOTIFICATION OF NH... Read more
Incident date: Mar 11, 2016
THERE HAS BEEN AN UNUSUAL TINGLING NOISE (EXAMPLE: TAPPING SOUND OF AN ALUMINUM TIN PAN) COMING FROM THE REAR DRIVER LEFT AND PASSENGER RIGHT SIDES OF THE BODY PILLAR PANELS. THE SOUND IS NOTICED WHILE DRIVING ON RUGGED PAVEMENT AND ALSO WITH INCREASED SPEED ON THE PAVEMENT. SERVICE RECORDS CAN BE FURNISHED OF MULTIPLE VISITS TO THE DEALER ADDRESSING MY CONCERN/COMPLAINT, BUT THERE HAS BEEN NO S... Read more
Incident date: Mar 11, 2016
THERE HAS BEEN AN UNUSUAL TINGLING NOISE (EXAMPLE: TAPPING SOUND OF AN ALUMINUM TIN PAN) COMING FROM THE REAR DRIVER LEFT AND PASSENGER RIGHT SIDES OF THE BODY PILLAR PANELS. THE SOUND IS NOTICED WHILE DRIVING ON RUGGED PAVEMENT AND ALSO WITH INCREASED SPEED ON THE PAVEMENT. SERVICE RECORDS CAN BE FURNISHED OF MULTIPLE VISITS TO THE DEALER ADDRESSING MY CONCERN/COMPLAINT, BUT THERE HAS BEEN NO S... Read more
Incident date: Mar 9, 2016
MY GIRLFRIENDS 2014 BUICK ENCORE WITH ABOUT 15,000 SUDDENLY HAD THE BRAKE PEDAL GO "SPONGY". TWICE AT INTERSECTIONS WHILE HOLDING THE BRAKE PEDAL DOWN IT WOULD SUDDENLY DROP ABOUT 1/2" LOWER. ALSO WHILE SITTING AT A STOP WITH THE ENGINE RUNNING IT BECAME POSSIBLE TO CONTINUALLY PUSH ON THE BRAKE PEDAL UNTIL IT REACHED THE FLOOR. HER 2014 ENCORE HAS ONLY ABOUT 5000 MILES OF IN TOWN DRIVING W... Read more
Incident date: Dec 12, 2015
TL* THE CONTACT OWNS A 2012 BUICK VERANO. AFTER THE VEHICLE WAS SERVICED, THE BRAKES MADE AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. IN ADDITION, WHILE DRIVING AT AN UNKNOWN SPEED, THE WINDSHIELD WIPERS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAIL... Read more
Incident date: Dec 12, 2015
TL* THE CONTACT OWNS A 2012 BUICK VERANO. AFTER THE VEHICLE WAS SERVICED, THE BRAKES MADE AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. IN ADDITION, WHILE DRIVING AT AN UNKNOWN SPEED, THE WINDSHIELD WIPERS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAIL... Read more
Incident date: Mar 24, 2016
RENTED AUTO FROM ENTERPRISE LEASING COMPANY OF ST. LOUIS, DROVE 412 MILES WITH THE SEAT HEATERS ON. WHEN I GOT OUT OF THE CAR I FELT AN INTENSE BURNING SENSATION ON MY LOWER BACK. BEFORE BED MY HUSBAND LOOKED AT IT AND SAID IT WAS VERY VERY RED. I AM A BACK SLEEPER SO I HAD A VERY RESTLESS NIGHT. BY THE NEXT MORNING THE RED SPOTS HAD BLISTERED AND ARE PAINFUL. I CALLED GM CUSTOMER SERVICE TO ... Read more
1 injured
Incident date: Mar 25, 2016
CENTRAL LOCKING HAS FAILED RESULTING IN PERSONS BEING LOCKED IN THE CAR. ALL BUTTONS AND FOBS STILL SEEM TO ILLICIT LIGHTS AND BEEPING ETC. BUT THE DOORS WILL NOT LOCK OR MORE IMPORTANTLY UNLOCK. THE PLUNGER ON THE DRIVER DOOR COULD NOT EVEN BE PULLED UP MANUALLY. THIS IS ABOUT A DANGEROUS AS A FAILURE CAN GET. I'M PRETTY CLEVER BUT THIS IS NOT SOMETHING I'M GOING TO ABLE TO FIX.
Incident date: Mar 24, 2016
RE: NHTSA CAMPAIGN 15V519000 (GM SAFETY RECALL 14291). THIS PROBLEM RESULTS IN FAILURE OF HEADLIGHTS. I RECEIVED LETTER FROM GM IN SEPTEMBER 2015. IT INDICATED THAT A PERMANENT SOLUTION WAS NOT YET AVAILABLE. TODAY I CHECKED WITH GM AND THEY INDICATED THE PERMANENT SOLUTION IS NOT YET AVAILABLE AND FURTHERMORE THEY HAVE NO SCHEDULE FOR COMPLETION. OBVIOUSLY, HEADLIGHT FAILURE IS A SIGNIFICANT ... Read more
Incident date: Mar 21, 2016
FUEL PUMP SHORTS OUT AND MELTS THE FUSE BOX THIS WAS WITH THE CAR PARKED IN THE DRIVEWAY COULD BE A FIRE HAZARD IF THIS HAPPENS YOU LOSE ALL CONTROL OF THE CAR AND MAKES IT A DEATH TRAP
Incident date: Mar 21, 2016
FUEL PUMP SHORTS OUT AND MELTS THE FUSE BOX THIS WAS WITH THE CAR PARKED IN THE DRIVEWAY COULD BE A FIRE HAZARD IF THIS HAPPENS YOU LOSE ALL CONTROL OF THE CAR AND MAKES IT A DEATH TRAP
Incident date: Jan 6, 2016
DRIVER DOOR HANDLE BREAKS JUST LIKE THE DOOR HANDLE ON THE CADILLAC. WHY WAS CADILLAC RECALLED BUT NOT BUICK? LET'S BE FAIR BOTH ARE GM CARS. CLEARLY A DEFECT ACCORDING TO SERVICE DEPT. THERE ARE SO MANY.
Incident date: Jul 4, 2015
6/30-GM SAM SWOPE TIM CALLS AND SAID CAR MAKING LOUD NOISE AND THEY DON'T KNOW WHY? 7/2 THURSDAY NIGHT PICKUP CAR AFTER THEY REPLACED TIMING CHAIN AND WATER PUMP. 7/4-SATURDAY ARRIVE IN FLORIDA, CAR WON'T START. 7/6-MONDAY CAR TOWED TO SAM TAYLOR DEALERSHIP IN FT. WALTON. THEY FOUND STARTER ENGAGING WHILE CAR WAS RUNNING MAKING LOUD NOISE. 7/10-FRIDAY NIGHT AND CAR STILL NOT READY AFTER A WEE... Read more
Incident date: Mar 2, 2016
TL* THE CONTACT OWNS A 1999 BUICK REGAL. WHEN THE ENGINE WAS IN OPERATION, SMOKE APPEARED THROUGH THE AIR VENTS. THE SMOKE CAUSED THE CONTACT TO BECOME DIZZY. IN ADDITION, THE VEHICLE WAS LOSING OIL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACT... Read more
Incident date: Feb 26, 2016
TL* THE CONTACT OWNS A 2002 BUICK REGAL. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE PART NEEDED WAS NOT AVAILABLE. THE DEALER CANCELLED AN APPOINTMENT TWICE, STATING THAT THE PARTS WERE STILL NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Jan 1, 2016
WHILE DRIVING I NOTICED THE PASSENGER AIRBAG LIGHT WOULD COME ON AND OFF. NOW IT STAYS ON ALL THE TIME. I TOOK IT IN AND FOUND OUT THAT THE PASSENGER PRESENCE MODULE NEEDS TO BE REPLACE AT A COST TO ME OF $900.00. I SEE THAT THIS IS AN ONGOING PROBLEM MANY PEOPLE HAVE WITH THIS CAR. HOW IS THIS NOT A RECALL?
Incident date: Dec 23, 2015
LEAKING OIL FROM ENGINE WHEN STATIONARY.
Incident date: Jan 18, 2016
2001 BUICK REGAL. CONSUMER WRITES IN REGARDS TO PARTS NOT AVAILABLE TO REPAIR EXHAUST MANIFOLD ENGINE COMPARTMENT FIRE RECALL NOTICE. *SMD THE CONSUMER STATED ON JANUARY 18, 2016 THE VEHICLE CAUGHT ON FIRE. *JB
Fire
Incident date: Mar 18, 2016
THREE DAYS AGO, WHILE ON A TRIP FROM THE WEST COAST OF FLORIDA TO THE EAST COAST OF FLORIDA; AND WHILE DRIVING ON THE HIGHWAY AT 65 MPH, THE WARNING BELLS STARTED DINGING AND THE MESSAGES: SERVICE STABILITRAK, ABS, AND PARK ASSIST OFF KEPT FLASHING OFF AND ON; THE CAR BEGAN JERKING AND LOSING ENGINE POWER; THE TACHOMETER, SPEEDOMETER, AND TEMPERATURE GAUGES WERE JUMPING AROUND ALL OVER THE PLACE; ... Read more
Incident date: Mar 18, 2016
THREE DAYS AGO, WHILE ON A TRIP FROM THE WEST COAST OF FLORIDA TO THE EAST COAST OF FLORIDA; AND WHILE DRIVING ON THE HIGHWAY AT 65 MPH, THE WARNING BELLS STARTED DINGING AND THE MESSAGES: SERVICE STABILITRAK, ABS, AND PARK ASSIST OFF KEPT FLASHING OFF AND ON; THE CAR BEGAN JERKING AND LOSING ENGINE POWER; THE TACHOMETER, SPEEDOMETER, AND TEMPERATURE GAUGES WERE JUMPING AROUND ALL OVER THE PLACE; ... Read more
Incident date: Mar 18, 2016
THREE DAYS AGO, WHILE ON A TRIP FROM THE WEST COAST OF FLORIDA TO THE EAST COAST OF FLORIDA; AND WHILE DRIVING ON THE HIGHWAY AT 65 MPH, THE WARNING BELLS STARTED DINGING AND THE MESSAGES: SERVICE STABILITRAK, ABS, AND PARK ASSIST OFF KEPT FLASHING OFF AND ON; THE CAR BEGAN JERKING AND LOSING ENGINE POWER; THE TACHOMETER, SPEEDOMETER, AND TEMPERATURE GAUGES WERE JUMPING AROUND ALL OVER THE PLACE; ... Read more
Incident date: Jan 1, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLAMPS FLICKERED OCCASIONALLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. ... Read more
Incident date: Mar 17, 2016
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING 15 MPH, THE VEHICLE STALLED. THE FAILURE OCCURRED ONLY WHEN DRIVING OVER A BUMP IN THE ROAD. IN ADDITION, THE IGNITION SWITCH FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE IGNITION KEY WAS REPLACED, BUT THE IGNITION SWITCH WAS NOT REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEA... Read more
Incident date: Mar 19, 2016
BEGINNING TO DRIVE HOME AT NIGHT AND DISCOVERED THAT HEADLAMPS WERE NOT ILLUMINATED. STOPPED CAR TO VERIFY THAT HEADLAMPS WERE NOT WORKING. FOUND THAT HIGH BEAMS WOULD WORK BUT NOT LOW BEAMS. TRIED RESETTING AUTO HEADLAMPS WITHOUT SUCCESS. WAS ABLE TO DRIVE HOME WITH HIGH BEAMS. ONCE HOME TRIED RESETTING AUTO HEADLAMPS AGAIN - NO SUCCESS. NOT LIKELY THAT BOTH HEADLAMPS WENT OUT AT SAME TIME B... Read more
Incident date: Mar 5, 2014
FRONT PASSENGER SEAT WHEN OCCUPIED - THE AIR BAG AND SEAT BELT NOT ON INDICATOR LIGHT WILL GO ON AND OFF INTERMITTENTLY UNDER ALL DRIVING CONDITIONS, INCLUDING STATIONARY.
Incident date: Sep 1, 2015
I HAVE A 2007 BUICK LACROSSE THAT I UNDERSTAND HAS BEEN UNDER RECALL SINCE SEP 2015 FOR BAD HEADLIGHTS WHICH MAY CAUSE THE HEADLIGHTS TO STOP OPERATION AT ANY TIME. HAS THE NHTSA BEEN MONITORING THE PROBLEM AND WHY HAS IT TAKEN SO LONG FOR GENERAL MOTORS TO CORRECT THE PROBLEM? THANKS AND HAVE A NICE DAY.
Incident date: Feb 15, 2016
TL* THE CONTACT OWNS A 2001 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS... Read more
Incident date: Mar 15, 2016
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED TO TURN ON. THE CONTACT MENTIONED THAT THE VEHICLE WAS EXPERIENCING THE SAME FAILURE LISTED UNDER NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING) HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE F... Read more
Incident date: Mar 3, 2016
TL* THE CONTACT OWNS A 2003 BUICK CENTURY. WHILE DRIVING 55 MPH, THE LOW BEAM HEAD LAMPS WERE ACTIVATED, BUT FAILED TO ILLUMINATE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 94,000.
Incident date: Dec 18, 2015
TL* THE CONTACT OWNS A 2004 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THERE WAS A PROGRESSIVE OIL LEAK BUT THE RECALL REPAIR PARTS WERE NOT AVAILABLE IN ORDER TO REPAIR THE VEHICLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE TO RECEIVE THE RECALL REPAIR APPOINTMENT. THE MANU... Read more
Incident date: Jan 23, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Mar 16, 2016
CAR MAKES LOUD NOISE WHEN TURNING RIGHT AND STEERING BECOMES DIFFICULT. IT IS LEAKING FLUID. THE BUICK MECHANICS TELLS ME THE GEAR NOISE BOOTS ARE LEAKING AND THE NOISE HEARD IS AIR IN THE SYSTEM. THEY SAY THE ENTIRE STEERING SYSTEM HAS TO BE REPLACED. THE CAR ONLY HAS 50,000 MILES. THIS IS A GM DEFECT. THE 2010 ENCLAVES HAD THE EXACT SAME POWER STEERING PROBLEM AND WERE RECALLED. $1600 MINIMUM TO... Read more
Incident date: Apr 10, 2010
TL* THE CONTACT OWNS A 2002 BUICK REGAL. THE CONTACT STATED THAT THE REAR VALVE COVER GASKET HAD A SEVERE OIL LEAK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) HOWEVER, THE CONTACT WAS CONCERNED THAT THE MANUFACTURER WAS NOT REPLACING THE REAR VALVE COVER GASKET AND THE RECALL REPAIR WOULD NOT BE SUFF... Read more
Incident date: Mar 16, 2016
VEHICLE WAS LEFT UNATTENDED SECURELY IN OUR HOME GARAGE. UPON SEEING VEHICLE IN THE MORNING WE NOTICED THE SUNROOF WAS SHATTERED. THERE WAS NO FALLING DEBRIS TO HAVE CAUSED THIS, NO ABNORMAL WEATHER CONDITIONS, AND NO ONE AROUND THE VEHICLE THE ENTIRE TIME. VEHICLE WAS TAKEN TO DEALER WHO REFUSED WARRANTY REPAIR. UPON FURTHER INVESTIGATION THE 2015 MODEL YEAR BUICK REGALS HAVE A RECALL FOR THIS EX... Read more
Incident date: Mar 15, 2016
OVER TIME OUR 2011 BUICK ENCLAVE EXPERIENCED A WHINING NOISE AT IDLE AND LOWER SPEEDS, PARTICULARLY WHEN TURNING. DEALERSHIP INDICATED THAT THIS WAS DUE TO A LEAKING/DEFECTIVE POWER STEERING PUMP AND POTENTIALLY THE ENTIRE STEERING COLUMN MAY NEED TO BE REPLACED. THIS VEHICLE IS APPROXIMATELY 3 YEARS OLD AND APPROXIMATELY 50K MILES - DISAPPOINTED TO DISCOVER THAT THIS ISSUE IS NOT CURRENTLY COVE... Read more
Incident date: Nov 1, 2014
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE HEADLAMPS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS A RECALL ON THE VEHICLE. THE VEHICLE WAS REPAIRED BY THE DEALER PRIOR TO RECEIVING THE RECALL NOTIFICATION. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 1... Read more
Incident date: Mar 15, 2016
ANOTHER GM IGNITION SWITCH ISSUE. WITH KEY IN IGNITION AND VEHICLE NOT RUNNING, NO CHIME WHEN DOORS ARE OPENED. IF KEY IS REMOVED FROM IGNITION AND THE DRIVER DOOR IS OPENED, THE RADIO WILL NOT TURN OFF. OBVIOUSLY, THE CAR WAS PARKED AND IN PARK WHEN THIS HAPPENED.
Incident date: Jan 12, 2016
TL* THE CONTACT OWNS A 1997 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE ENGINE OVERHEATED AS AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC ON TWO SEPARATE OCCASIONS WHERE THE ENGINE MASS AIR FLOW SENSOR WAS REPLACED EACH TIME BUT THE FAILURE RECURRED FOR THE THIRD TIME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER W... Read more
Incident date: Feb 10, 2016
TL* THE CONTACT OWNS A 1998 BUICK RIVIERA. WHILE ENTERING THE VEHICLE, THE CONTACT NOTICED ENGINE OIL ON THE GROUND UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VALVE COVER GASKET FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AW... Read more
Incident date: Feb 10, 2016
TL* THE CONTACT OWNS A 1998 BUICK RIVIERA. WHILE ENTERING THE VEHICLE, THE CONTACT NOTICED ENGINE OIL ON THE GROUND UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VALVE COVER GASKET FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AW... Read more
Incident date: Mar 16, 2016
VEHICLE WAS LEFT UNATTENDED SECURELY IN OUR HOME GARAGE. UPON SEEING VEHICLE IN THE MORNING WE NOTICE THE SUNROOF WAS SHATTERED. THERE WAS NO FALLING DEBRIS TO HAVE CAUSED THIS. UPON FURTHER INSPECTION THE 2015 MODEL YEAR BUICK REGALS HAVE A RECALL FOR THIS EXACT ISSUE BUT NOT THE 2014S.