Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Apr 11, 2016
TL* THE CONTACT OWNS A 2001 BUICK REGAL. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V701000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Apr 8, 2016
WHEN BACKING OUT OF A DARK AREA (SUCH AS A GARAGE) INTO BRIGHT LIGHT, OR WHEN LEAVING A DARK TUNNEL INTO BRIGHT LIGHT, THE BACKUP DISPLAY OR FORWARD NAVIGATION DISPLAY BECOME UNUSABLE DUE TO CONTRAST ("WASHOUT") ISSUES. THE SYSTEM IN THE BUICK IS A SINGLE SENSOR SYSTEM (IT ALSO CONTROLS THE AUTOMATIC HEAD LIGHTS) THAT REQUIRES 20-30 SECONDS TO ADJUST CONTRAST AFTER A TRANSITION FROM DARK TO LIGHT.... Read more
BUICK
RENDEZVOUS
(2002) - FUEL/PROPULSION SYSTEM
Apr 11, 2016
Incident date: Jan 4, 2013
FUEL TANK RECALL # 07V349000 I TOOK MY CAR TO MY SERVICE CENTER TO CHECK OUT FUEL LEAK A FRACTURE IN TANK HOUSING WAS FOUND, I CALL BUICK TO REPORT FINDINGS OVER 9 MONTHS AND MANY PHONE CALLS NOTHING WAS DONE THEY FINELY SAID MY VIN WAS NOT ONE OF THE ONES WITH THAT PROBLEMS AND SAID I SHOULD HAVE TANK REPLACED AT MY EXPENSE IF IT IS THE SAME DEFECT THEY SHOULD PAY FOR IT I WOULD LIKE THE CAR FIXE... Read more
Incident date: Apr 9, 2016
JUST PURCHASED CAR 3 WEEKS AGO, IT CAUGHT ON FIRE AT 3 AM AFTER BEING PARKED FOR 6 HOURS.FIRE DEPARTMENT SAYS IT STARTED AT THE DRIVER SIDE HEADLIGHT WIRING OR SWITCH AREA. COMPLETELY DESTROYED MY ENGINE BEFORE FIRE DEPARTMENT ARRIVED.
Fire
Incident date: Apr 9, 2016
JUST PURCHASED CAR 3 WEEKS AGO, IT CAUGHT ON FIRE AT 3 AM AFTER BEING PARKED FOR 6 HOURS.FIRE DEPARTMENT SAYS IT STARTED AT THE DRIVER SIDE HEADLIGHT WIRING OR SWITCH AREA. COMPLETELY DESTROYED MY ENGINE BEFORE FIRE DEPARTMENT ARRIVED.
Fire
Incident date: Apr 9, 2016
JUST PURCHASED CAR 3 WEEKS AGO, IT CAUGHT ON FIRE AT 3 AM AFTER BEING PARKED FOR 6 HOURS.FIRE DEPARTMENT SAYS IT STARTED AT THE DRIVER SIDE HEADLIGHT WIRING OR SWITCH AREA. COMPLETELY DESTROYED MY ENGINE BEFORE FIRE DEPARTMENT ARRIVED.
Fire
BUICK
RENDEZVOUS
(2006) - AIR BAGS
Apr 8, 2016
Incident date: Mar 24, 2016
TL* THE CONTACT OWNED A 2006 BUICK RENDEZVOUS. WHILE DRIVING 65 MPH, A LOUD BANGING NOISE WAS HEARD BEFORE THE VEHICLE SUDDENLY VEERED TO THE RIGHT AND ROLLED OVER. THE CONTACT EXITED THE VEHICLE AND NOTICED THAT THE PASSENGER SIDE REAR WHEEL COLLAPSED. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR CUTS TO BOTH ARMS, WHICH REQUIRED MEDICAL ATTENTION. THE VEH... Read more
Crash
1 injured
BUICK
RENDEZVOUS
(2006) - WHEELS
Apr 8, 2016
Incident date: Mar 24, 2016
TL* THE CONTACT OWNED A 2006 BUICK RENDEZVOUS. WHILE DRIVING 65 MPH, A LOUD BANGING NOISE WAS HEARD BEFORE THE VEHICLE SUDDENLY VEERED TO THE RIGHT AND ROLLED OVER. THE CONTACT EXITED THE VEHICLE AND NOTICED THAT THE PASSENGER SIDE REAR WHEEL COLLAPSED. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR CUTS TO BOTH ARMS, WHICH REQUIRED MEDICAL ATTENTION. THE VEH... Read more
Crash
1 injured
Incident date: Feb 5, 2016
TL* THE CONTACT OWNS A 1998 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION... Read more
Incident date: Mar 30, 2016
TL* THE CONTACT OWNS A 2000 BUICK REGAL. THE CONTACT'S VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE DEALER AND MANUFACTURER REFUSED TO SUPPLY THE PLASTIC COVERING ONCE THE RECALL REPAIR WAS COMPLETED. THE CONTACT WAS CONCERNED THAT THE STRUCTURAL INTEGRITY OF THE OTHER PARTS MAY BE COMPROMISED AND THAT A FAILURE COULD OCCUR BECAUSE THE PART WA... Read more
Incident date: Apr 3, 2016
HEADLIGHTS ARE NOT COMING ON, I HAVE TO PUT THE HIGH BEAMS ON WHEN I DRIVE AT NIGHT.
Incident date: Feb 1, 2016
INDICATOR LIGHT SHOWS PASSENGER AIRBAG NEEDS TO BE REPLACED. DEALER SAID IT MAY NOT DEPLOY IN EVENT OF IMPACT. CAR HAS NOT BEEN IN ACCIDENT AND AIRBAG HAS NOT BEEN DEPLOYED PREVIOUSLY.
Incident date: Apr 7, 2015
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (VISIBILITY) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 05/11/16*LJ THE ... Read more
Incident date: Nov 10, 2015
TL* THE CONTACT OWNS A 2005 BUICK LESABRE. THE CONTACT STATED THAT THE ODOMETER AND SPEEDOMETER FAILED TO WORK. THE DEALER INDICATED THAT THE INSTRUMENT CLUSTER NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS FOR THIS FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Incident date: Dec 11, 2015
TL* THE CONTACT OWNS A 1998 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION... Read more
Incident date: Apr 5, 2016
TL* THE CONTACT OWNS A 2001 BUICK REGAL. WHILE DRIVING 35 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. ON SEVERAL OCCASIONS, WHEN THE VEHICLE WAS PLACED IN THE PARK POSITION, IT WAS DIFFICULT TO REMOVE THE KEY FROM THE IGNITION. THE VEHICLE WAS NO... Read more
Incident date: Apr 5, 2016
TL* THE CONTACT OWNS A 2001 BUICK REGAL. WHILE DRIVING 35 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. ON SEVERAL OCCASIONS, WHEN THE VEHICLE WAS PLACED IN THE PARK POSITION, IT WAS DIFFICULT TO REMOVE THE KEY FROM THE IGNITION. THE VEHICLE WAS NO... Read more
Incident date: Nov 24, 2014
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 06/29/16*LJ THE CONSUMER STATED THE HEADLAMP WAS REPLACED ON JUNE... Read more
Incident date: Apr 6, 2016
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHEN OPENING THE REAR HATCH, THE DOOR FAILED TO OPEN. THE CONTACT STATED THAT THE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL, WHICH INDICATED THAT THE REAR DOOR WAS OPEN. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE:BODY:HATCHBACK/LIFTGATE), BUT THE FAILURE RECURRED. THE CONTACT ATTEMPTED TO CLOSE THE DOOR MANUALLY, BU... Read more
Incident date: Apr 14, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 10 MPH AT NIGHT OVER RAILROAD TRACKS, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE. THE HIGH BEAM HEADLIGHTS WERE ILLUMINATED IN ORDER TO CONTINUE DRIVING. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED ... Read more
Incident date: Apr 1, 2016
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT THE LIFTGATE INDEPENDENTLY OPERATED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LIFTGATE SWITCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. PRIOR TO THE RECALL, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE VEHICLE WAS REPAIRED. THE MANUF... Read more
Incident date: Apr 1, 2016
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT THE LIFTGATE INDEPENDENTLY OPERATED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LIFTGATE SWITCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. PRIOR TO THE RECALL, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE VEHICLE WAS REPAIRED. THE MANUF... Read more
Incident date: Nov 3, 2015
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL C... Read more
Incident date: Apr 1, 2016
TL* THE CONTACT OWNS A 2002 BUICK REGAL. WHILE DRIVING 30 MPH, THE VEHICLE DECELERATED INDEPENDENTLY WITHOUT WARNING. IN ADDITION, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE INTAKE GASKET WAS LEAKING OIL AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE OCCUR... Read more
Incident date: Mar 29, 2016
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE LOST POWER AND THE STEERING WHEEL LOCKED WITHOUT WARNING. THE CONTACT SLOWED DOWN, STOPPED, AND RESTARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO PERFORMED AN IGNITION SWITCH RECALL REPAIR ON THE VEHICLE. THE DEALER DID NOT DO ANYTHING AND STATED THAT THE RECALL WAS FOR THE KEY AND NOT THE ... Read more
Incident date: Nov 25, 2014
TL* THE CONTACT OWNS A 2007 BUICK RAINIER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). THE DEALER WAS NOT ABLE TO SUPPLY THE PART FOR THE REPAIR FOR LONGER THAN 18 MONTHS. THE MANUFACTURER WAS UNABLE TO PROVIDE A PERMANENT REMEDY FOR THE RECALL REPAIR BEYOND A REASONABLE TIME FRAME. THE CONTACT WAS UNCERTAIN OF WHEN THE VEHICLE WOULD BE REPAIRED. THE ... Read more
Incident date: Mar 29, 2016
THIS IS THE SECOND TIME IT HAS HAPPENED TO ME. MY HEADLIGHTS QUIT WORKING. THE FIRST TIME IT WAS NOT AS DARK AND I CAUGHT IT . MY HUSBAND TOOK IT TO SIMS BUICK ON ELM RD. WHERE WE PURCHASED IT. THEY SAID THERE WAS NO RECALL ON IT, BUT WE NEW THERE WAS. MY HUSBAND PAID FOR THE NEW MODULE AND PUT IT IN. THIS TIME IT TOOK PLACE ON TUES. MAR. 29 AND 8:30 PM IN THE DARK. I HAD 3 GIRLS I WAS TAKING HOM... Read more
Incident date: Nov 16, 2015
WHILE IN MOTION THE HIGH BEAM WILL GO OUT AND LOW BEAM WITH IT - NO LIGHTS AT ALL. YOU MUST PUSH OR PULL THE TURN SIGNAL LEVER TO TURN THE LIGHTS ON AGAIN.
Incident date: Apr 4, 2015
I PURCHASED THIS VEHICLE A YEAR AGO WITH 66,100 MILES. ONE PREVIOUS OWNER. THE PASSENGER SIDE REAR DOOR WOULD NOT OPEN. IT'S STILL INOPERABLE. I DO NOT KNOW WHEN THE DOOR STOPPED WORKING, JUST THAT IT WAS PRIOR TO 66,100 MILES. IT HAS MADE THE VEHICLE UN-SAFE TO EXIT FROM THE REAR SEAT WHEN PARKED STREET-SIDE.
Incident date: Mar 8, 2016
THE ABS TRACTION CONTROL IS NOW COMING ON ALL THE TIME. I UNDERSTAND THIS HAS BEEN A BIG PROBLEM FOR BUICK. THEY HAVE NOT FIXED ANY PROBLEMS ON THESE. WISH THEY WOULD RECALL THEM FOR THIS PROBLEM AS THIS IS NOT SAFE. IT COMES ON GOING DOWN THE ROAD AND MAKES A FUNNY NOISE. THIS VAN HAS HAD SO MANY PROBLEMS THAT IT SHOULD BE RECALLED.
Incident date: Mar 8, 2016
THE ABS TRACTION CONTROL IS NOW COMING ON ALL THE TIME. I UNDERSTAND THIS HAS BEEN A BIG PROBLEM FOR BUICK. THEY HAVE NOT FIXED ANY PROBLEMS ON THESE. WISH THEY WOULD RECALL THEM FOR THIS PROBLEM AS THIS IS NOT SAFE. IT COMES ON GOING DOWN THE ROAD AND MAKES A FUNNY NOISE. THIS VAN HAS HAD SO MANY PROBLEMS THAT IT SHOULD BE RECALLED.
Incident date: Mar 31, 2016
PURCHASED CAR A LITTLE OVER TWO YEARS AGO AND IN THAT TIME IT HAS BEEN IN THE SHOP FOR REPAIRS NUMEROUS TIMES. THE PROBLEMS THAT CONTINUES TO OCCUR IS THE CHECK ENGINE LIGHT COMES ON AND THE CAR CANNOT STAY RUNNING. IT LOSES POWER AT STOP LIGHTS, BEEN PUSHED AT GAS STATIONS AND HAS EVEN STOPPED RUNNING PULLING ONTO THE INTERSTATE. TAKEN IT TO THE BUICK DEALERSHIP AND EACH TIME THEY CLAIM TO HA... Read more
Incident date: Mar 31, 2016
PURCHASED CAR A LITTLE OVER TWO YEARS AGO AND IN THAT TIME IT HAS BEEN IN THE SHOP FOR REPAIRS NUMEROUS TIMES. THE PROBLEMS THAT CONTINUES TO OCCUR IS THE CHECK ENGINE LIGHT COMES ON AND THE CAR CANNOT STAY RUNNING. IT LOSES POWER AT STOP LIGHTS, BEEN PUSHED AT GAS STATIONS AND HAS EVEN STOPPED RUNNING PULLING ONTO THE INTERSTATE. TAKEN IT TO THE BUICK DEALERSHIP AND EACH TIME THEY CLAIM TO HA... Read more
Incident date: Mar 31, 2016
PURCHASED CAR A LITTLE OVER TWO YEARS AGO AND IN THAT TIME IT HAS BEEN IN THE SHOP FOR REPAIRS NUMEROUS TIMES. THE PROBLEMS THAT CONTINUES TO OCCUR IS THE CHECK ENGINE LIGHT COMES ON AND THE CAR CANNOT STAY RUNNING. IT LOSES POWER AT STOP LIGHTS, BEEN PUSHED AT GAS STATIONS AND HAS EVEN STOPPED RUNNING PULLING ONTO THE INTERSTATE. TAKEN IT TO THE BUICK DEALERSHIP AND EACH TIME THEY CLAIM TO HA... Read more
Incident date: Apr 1, 2016
I TALKED TO TWO DIFFERENT LADIES AT RED LION CHEVY ABOUT A RECALL ON MY CAR. I ASKED FOR A RENTAL TO BE PROVIDED AND BOTH LADIES SAID THEY WOULD GIVE ME A RENTAL AT NO COST SINCE I WOULD BE DROPPING THE CAR OFF, THEY DIDNT KNOW IF THEY WOULD GET TO IT RIGHT AWAY AND THAT IT COULD TAKE UP TO 3 HRS. REASON I TALKED TO 2 LADIES, FIRST APPOINTMENT GOT CANCEL, 2ND I FORGOT ABOUT AND 3RD WAS TODAY WHICH... Read more
Incident date: Apr 1, 2016
DRIVER SIDE SEAT BELT BUCKLE WOULD NOT LOCK, WHICH RENDERS AIRBAGS INOPERABLE. INVOLVED MY SAFETY; I CONSIDERED EQUIPMENT DEFECT. DEALER SAID SEAT BELT KIT WAS NECESSARY TO REPAIR AND CHARGED ME $235.60.
Incident date: Apr 1, 2016
DRIVER SIDE SEAT BELT BUCKLE WOULD NOT LOCK, WHICH RENDERS AIRBAGS INOPERABLE. INVOLVED MY SAFETY; I CONSIDERED EQUIPMENT DEFECT. DEALER SAID SEAT BELT KIT WAS NECESSARY TO REPAIR AND CHARGED ME $235.60.
Incident date: Mar 26, 2016
SMOKE CAME OUT INSIDE ON THE FRONT PASSENGER VENT, FIRE MELTED THE VENT COVER. TOOK THE GMC / BUICK DEALERSHIP, THEY SAID THEY CANNOT FIND THE SOURCE OF FIRE, SUGGESTING FIRE CAUSE IS EXTERNAL SUCH AS REFLECTION FROM THE SUN. DRIVER DOES'T SMOKE AND THERE'S NOTHING I CAN FIND IN THE VEHICLE THAT MIGHT HAVE CAUSE THE REFLECTION SUCH AS A MIRROR OR ANY SHINY OBJECT. THIS HAPPENED WHILE THE VEHICLE I... Read more
Fire
Incident date: Mar 26, 2016
SMOKE CAME OUT INSIDE ON THE FRONT PASSENGER VENT, FIRE MELTED THE VENT COVER. TOOK THE GMC / BUICK DEALERSHIP, THEY SAID THEY CANNOT FIND THE SOURCE OF FIRE, SUGGESTING FIRE CAUSE IS EXTERNAL SUCH AS REFLECTION FROM THE SUN. DRIVER DOES'T SMOKE AND THERE'S NOTHING I CAN FIND IN THE VEHICLE THAT MIGHT HAVE CAUSE THE REFLECTION SUCH AS A MIRROR OR ANY SHINY OBJECT. THIS HAPPENED WHILE THE VEHICLE I... Read more
Fire
Incident date: Dec 1, 2014
TL* THE CONTACT OWNS A 2000 BUICK REGAL. WHILE PARKED, ENGINE OIL WAS NOTICED BENEATH THE VEHICLE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILUR... Read more
Incident date: Sep 14, 2015
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING) AND STATED THAT THE PART NEEDED TO PERFORM THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 05/31/2016*LJ UPDATED 06/09/16.*JB
Incident date: Jul 1, 2015
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V415000(STRUCTURE) WAS RECEIVED IN JULY OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTA... Read more
Incident date: Aug 13, 2014
TL* THE CONTACT OWNS A 2004 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTER RESTARTING, THE VEHICLE RESUMED AS NORMAL. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE... Read more
Incident date: May 25, 2015
PIRELLI TIRES FROM GM FACTORY ARE SEPARATING WHICH I HAVE TRIED FOR OVER 6 MONTHS TO HAVE THEM REPLACED SEE ATTACHED DOCUMENT STABILITRAK AND TRACTION CONTROL WERE DISSABLED DUE TO TIRE DEFECT IN ADDITION THERE IS A TRANSMISSION LEAK AND LIGHT
Incident date: May 25, 2015
PIRELLI TIRES FROM GM FACTORY ARE SEPARATING WHICH I HAVE TRIED FOR OVER 6 MONTHS TO HAVE THEM REPLACED SEE ATTACHED DOCUMENT STABILITRAK AND TRACTION CONTROL WERE DISSABLED DUE TO TIRE DEFECT IN ADDITION THERE IS A TRANSMISSION LEAK AND LIGHT
Incident date: May 25, 2015
PIRELLI TIRES FROM GM FACTORY ARE SEPARATING WHICH I HAVE TRIED FOR OVER 6 MONTHS TO HAVE THEM REPLACED SEE ATTACHED DOCUMENT STABILITRAK AND TRACTION CONTROL WERE DISSABLED DUE TO TIRE DEFECT IN ADDITION THERE IS A TRANSMISSION LEAK AND LIGHT
Incident date: Feb 28, 2016
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED TO ILLUMINATE. THE FAILURE RECURRED TWICE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Incident date: Mar 25, 2016
STEERING FEELS LIKE IT WANTS TO LOCK UP ON LONG TRIPS. I TRADED IN A 2012 VERANO FOR THE SAME PROBLEM. DEALERSHIP TOOK OVER A MONTH TO GET PARTS, SO I TRADED IT IN. WHILE DRIVING ON THE FREEWAY, IT FEELS LIKE WHEN YOU TRY TO STAY IN YOUR LANE, YOU BARELY MOVE THE STEERING WHEEL, AND IT FEELS AS THOUGH IT WANTS TO LOCK UP. NOT A COMFORTABLE FEELING, CAUSE IT CAN TURN TOO MUCH AND CAUSE AN ACCIDENT... Read more
Incident date: Feb 25, 2016
TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. WHILE MAKING A LEFT TURN INTO A PARKING SPACE, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE JUMPED THE PARKING BLOCK, JUMPED THE CURB, TRAVELED THROUGH A FLOWER BED AND CRASHED INTO THE PORCH OF A BUSINESS. THE CONTACT SUSTAINED CHIN, NECK, AND KNEE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS... Read more
Crash
1 injured
Incident date: Jan 1, 2015
SEAT BELT MODULE FAILURE, INTERMITTENT. OCCURS EITHER WHILE DRIVING OR UPON START-UP. AIR BAGS ARE INOPERABLE WHEN INDICATOR LIGHT IS ON. NOT RELATED TO ANY KNOWN INCIDENT. THIS VEHICLE HAS ONLY 60,00 MILES ON IT. PROBLEM APPEARED AT ABOUT 50,000 MILES.