Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Oct 26, 2015
TL* THE CONTACT OWNS A 1999 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION... Read more
BUICK
RENDEZVOUS
(2004) - FUEL/PROPULSION SYSTEM
Apr 22, 2016
Incident date: Jan 1, 2016
FUEL TANK LEAK CAMPAIGN #07V349000 I WAS NOT NOTIFIED ABOUT RECALL TANK IS NOW LINKING FUMES AND DEALER AND GM SERVICE CLAIMS PAST THE 10 YEAR REPLACEMENT PERIOD. IS THE 10 YEAR PERIOD FROM TIME OF RECALL START DATE OR AGE OF CAR? MY CAR HAS LESS THAN 100,000 MILES ON IT.
Incident date: Apr 21, 2016
TL* THE CONTACT OWNS A 2000 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE FAILURE RECURRED FROM THE VALVE COVER GASKET ON THE REAR END OF THE VEHICLE. THE VEHICLE EMITTED BURNING OIL FROM THE REAR OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO STATED THAT THE VEHICLE NEEDED TO... Read more
Incident date: Mar 24, 2016
I OWN A 2008 BUICK ENCLAVE WHICH WAS PARKED STATIONARY IN MY DRIVEWAY ON MARCH 24TH 2016. AS I EXITED MY HOME AND ATTEMPTED TO UNLOCK MY VEHICLE I WAS SURPRISED BY A CLOUD OF SMOKE THAT WAS RELEASED BY THE FRONT PASSENGER AIRBAG. IT HAD DEPLOYED FOR NO APPARENT REASON. DAMAGING THE DASH, RADIO, AND DESTROYING THE WINDSHIELD GLASS. I IMMEDIATELY CONTACTED GM SERVICE DEPARTMENT IN WHICH THEY SENT OU... Read more
Incident date: Mar 24, 2016
I OWN A 2008 BUICK ENCLAVE WHICH WAS PARKED STATIONARY IN MY DRIVEWAY ON MARCH 24TH 2016. AS I EXITED MY HOME AND ATTEMPTED TO UNLOCK MY VEHICLE I WAS SURPRISED BY A CLOUD OF SMOKE THAT WAS RELEASED BY THE FRONT PASSENGER AIRBAG. IT HAD DEPLOYED FOR NO APPARENT REASON. DAMAGING THE DASH, RADIO, AND DESTROYING THE WINDSHIELD GLASS. I IMMEDIATELY CONTACTED GM SERVICE DEPARTMENT IN WHICH THEY SENT OU... Read more
Incident date: Mar 24, 2016
I OWN A 2008 BUICK ENCLAVE WHICH WAS PARKED STATIONARY IN MY DRIVEWAY ON MARCH 24TH 2016. AS I EXITED MY HOME AND ATTEMPTED TO UNLOCK MY VEHICLE I WAS SURPRISED BY A CLOUD OF SMOKE THAT WAS RELEASED BY THE FRONT PASSENGER AIRBAG. IT HAD DEPLOYED FOR NO APPARENT REASON. DAMAGING THE DASH, RADIO, AND DESTROYING THE WINDSHIELD GLASS. I IMMEDIATELY CONTACTED GM SERVICE DEPARTMENT IN WHICH THEY SENT OU... Read more
Incident date: Jun 1, 2010
TL* THE CONTACT OWNED A 2000 BUICK REGAL. AFTER THE VEHICLE WAS PARKED, SMOKE AND FLAMES APPEARED IN THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DEEMED DESTROYED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROX... Read more
Fire
Incident date: Oct 13, 2015
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT A STRONG FUEL ODOR WAS PRESENT WHEN THE FUEL TANK WAS HALF FULL. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL TANK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Incident date: Jan 5, 2015
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL C... Read more
Incident date: Jan 1, 2016
I KEEP GETTING MY AIR BAG WARNING LIGHT COMING ON, THE ABS, AND THE CHECK ENGINE SOON LIGHT, THEY WONT GO OFF. THE FUEL LINE THAT GOES INTO THE GAS TANK /NECK LEAKS WHEN GAS GETS PUMPED INTO IT. THE ODOMETER MILEAGE DISPLAY P.R.N.D.L. WONT WORK AND NEITHER WILL THE TEMPERATURE GAUGE INDICATOR FOR THE CLIMATE CONTROL GAUGE.
Incident date: Jan 1, 2016
I KEEP GETTING MY AIR BAG WARNING LIGHT COMING ON, THE ABS, AND THE CHECK ENGINE SOON LIGHT, THEY WONT GO OFF. THE FUEL LINE THAT GOES INTO THE GAS TANK /NECK LEAKS WHEN GAS GETS PUMPED INTO IT. THE ODOMETER MILEAGE DISPLAY P.R.N.D.L. WONT WORK AND NEITHER WILL THE TEMPERATURE GAUGE INDICATOR FOR THE CLIMATE CONTROL GAUGE.
Incident date: Jan 1, 2016
I KEEP GETTING MY AIR BAG WARNING LIGHT COMING ON, THE ABS, AND THE CHECK ENGINE SOON LIGHT, THEY WONT GO OFF. THE FUEL LINE THAT GOES INTO THE GAS TANK /NECK LEAKS WHEN GAS GETS PUMPED INTO IT. THE ODOMETER MILEAGE DISPLAY P.R.N.D.L. WONT WORK AND NEITHER WILL THE TEMPERATURE GAUGE INDICATOR FOR THE CLIMATE CONTROL GAUGE.
Incident date: Apr 18, 2016
CAR LOST POWER STEERING AT LOW SPEED WHEN MAKING TURNS.
Incident date: Apr 18, 2016
CAR LOST POWER STEERING AT LOW SPEED WHEN MAKING TURNS.
Incident date: Apr 18, 2016
SUDDENLY AFTER LEAVING COSTCO GAS STATION AND DRIVING "NO" DISPLAY OF MILLAGE. SPEED GAUGES AND ALL CRITICAL INFORMATION WENT BLANK/BLACK ON DRIVERS DASH BOARD WITH CRITICAL LIGHTS DISPLAY SHOWING TROUBLE WITH VEHICLE BY DISPLAYING YELLOW; AND RED EXCLAMATIONS; SKID TIRE AND NO GAUGE READINGS FOR ENGINE TEMKP; OR NOTHING!. ON STAR GAVE NEGATIVE RESULTS FOR EMERGENCY HELP. DEALER STATED CAR WA... Read more
Incident date: Apr 18, 2016
SUDDENLY AFTER LEAVING COSTCO GAS STATION AND DRIVING "NO" DISPLAY OF MILLAGE. SPEED GAUGES AND ALL CRITICAL INFORMATION WENT BLANK/BLACK ON DRIVERS DASH BOARD WITH CRITICAL LIGHTS DISPLAY SHOWING TROUBLE WITH VEHICLE BY DISPLAYING YELLOW; AND RED EXCLAMATIONS; SKID TIRE AND NO GAUGE READINGS FOR ENGINE TEMKP; OR NOTHING!. ON STAR GAVE NEGATIVE RESULTS FOR EMERGENCY HELP. DEALER STATED CAR WA... Read more
Incident date: Apr 18, 2016
SUDDENLY AFTER LEAVING COSTCO GAS STATION AND DRIVING "NO" DISPLAY OF MILLAGE. SPEED GAUGES AND ALL CRITICAL INFORMATION WENT BLANK/BLACK ON DRIVERS DASH BOARD WITH CRITICAL LIGHTS DISPLAY SHOWING TROUBLE WITH VEHICLE BY DISPLAYING YELLOW; AND RED EXCLAMATIONS; SKID TIRE AND NO GAUGE READINGS FOR ENGINE TEMKP; OR NOTHING!. ON STAR GAVE NEGATIVE RESULTS FOR EMERGENCY HELP. DEALER STATED CAR WA... Read more
Incident date: Apr 19, 2016
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A... Read more
Incident date: Apr 16, 2016
WHILE HIGHWAY DRIVING AT ABOUT 65 MPH IN OUR NEW 2016 BUICK ENCLAVE WITH ABOUT 319 ODOMETER MILES THE LEFT FRONT TIRE SENSOR CAME ON INDICATING TO ADD AIR. WITHIN APPROXIMATELY 30 SECONDS THE TIRE BLEW OUT. AFTER I WAS ABLE TO CROSS LANES TO STOP ON THE RIGHT SHOULDER AAA WAS ABLE TO COME CHANGE THE TIRE WITH THE SMALL SPARE. WE THEN PROCEEDED TO THE BUICK DEALER AND HAD THE TIRE AND WHEEL INSP... Read more
Incident date: Apr 15, 2014
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT THE INNER CONNECTORS HAD BEEN PREMATURELY BURNING AND CREATED A SHORT WITH THE LIGHTING FIXTURE. AS A RESULT, THE DRIVER SIDE HEAD LAMP ASSEMBLY FAILED TO WORK. THE DEALER REPAIRED THE CONNECTOR IN AUGUST OF 2014, BUT THE FAILURE RECURRED. THE DEALER STATED THAT THE CONTACT WOULD NEED TO SCHEDULE A REPAIR AND THAT THERE WAS NO MAN... Read more
Fire
Incident date: Apr 15, 2014
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT THE INNER CONNECTORS HAD BEEN PREMATURELY BURNING AND CREATED A SHORT WITH THE LIGHTING FIXTURE. AS A RESULT, THE DRIVER SIDE HEAD LAMP ASSEMBLY FAILED TO WORK. THE DEALER REPAIRED THE CONNECTOR IN AUGUST OF 2014, BUT THE FAILURE RECURRED. THE DEALER STATED THAT THE CONTACT WOULD NEED TO SCHEDULE A REPAIR AND THAT THERE WAS NO MAN... Read more
Fire
Incident date: Apr 28, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT THERE WAS A FAILURE THAT PROGRESSED IN WHICH THE LOW BEAM HEAD LAMPS RANDOMLY SHORTED. THE CONTACT HAD TO APPLY THE HIGH BEAMS EACH TIME THE FAILURE HAPPENED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) AND THE DEALER WAS UNABLE TO PROVIDE A PERMANENT REMEDY FOR THE CONDITION FOR OVER ... Read more
Incident date: Apr 28, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT THERE WAS A FAILURE THAT PROGRESSED IN WHICH THE LOW BEAM HEAD LAMPS RANDOMLY SHORTED. THE CONTACT HAD TO APPLY THE HIGH BEAMS EACH TIME THE FAILURE HAPPENED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) AND THE DEALER WAS UNABLE TO PROVIDE A PERMANENT REMEDY FOR THE CONDITION FOR OVER ... Read more
Incident date: Apr 11, 2016
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING 65 MPH, THE FRONT PASSENGER SIDE AIR BAG LIGHT REMAINED ILLUMINATED WHETHER THE SEAT IS OCCUPIED OR NOT. THE FAILURE OCCURRED NUMEROUS TIMES. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 69,016.
Incident date: Apr 17, 2016
AS DRIVING AT 50 MILES/HR ON SUBURBAN MAIN STREET, ENGINE LOST COMPLETE POWER. ALL WARNING LIGHTS CAME ON AT SAME TIME ALONG WITH CHECK ENGINE ICON. MY BUICK LACROSSE HAD NO ACCELERATION, NO POWER STEERING, AND NO POWER BRAKES. THE CAR HAD NO PREVIOUS WARNING. NO PREVIOUS REDUCED PERFORMANCE WITH ENGINE. NO PROBLEMS WITH GAS ECONOMY. ABSOLUTELY NO WARNING THIS WOULD HAPPEN. CAR STILL HAD ELECTRICI... Read more
Incident date: Jan 25, 2016
THE SUB FRAME BUSHING IS COMPLETELY ROTTED. DAY IT WAS SOLD TO ME PASSED INSPECTION BUT ON CAR FAX IT FAILED SAFETY INSPECTION? IT CRACKS AND CREAKS WHEN TURNING LEFT.
Incident date: Jan 25, 2016
THE SUB FRAME BUSHING IS COMPLETELY ROTTED. DAY IT WAS SOLD TO ME PASSED INSPECTION BUT ON CAR FAX IT FAILED SAFETY INSPECTION? IT CRACKS AND CREAKS WHEN TURNING LEFT.
Incident date: Nov 25, 2014
GM RECALL # 140291 ISSUED NOV 25 2014 THERE IS APPARENTLY NO INTENT TO EVER FIX THIS PROBLEM. IT'S NOW A YEAR AND A HALF LATER AND STILL AN OPEN ISSUE. WE ARE AFRAID TO DRIVE OUR CAR AFTER DARK IN FEAR THAT THE HEADLIGHTS WILL FAIL. IS THERE ANY NHTSA FOLLOW UP ON THESE RECALLS? WHAT DOES IT TAKE TO GET THIS FIXED?
Incident date: Jan 1, 2016
REPLACED FUEL PUMP AND SENDER BECAUSE OF ERRATIC LEVELS 6 MONTHS LATER SAME PROBLEM ARROSE
Incident date: Apr 1, 2016
DASH PEELING UP AT WINDSHIELD ON DRIVERS SIDE ABOUT HALF WAY TO PASSENGERS SIDE
Incident date: Dec 1, 2014
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
BUICK
RENDEZVOUS
(2003) - AIR BAGS:FRONTAL
Apr 15, 2016
Incident date: Jun 17, 2005
MODEL BUICK, YEAR 2003 TYPE RENDEZVOUS AND UNABLE TYPE ABOVE. NO REPAIRS PRIOR EXCEPT REPAIR ON ACCIDENT IN ARLINGTON TX EARLY 2005 NO RECEIPTS FIX G M C AUTO REPAIR OFF COOPER RD.
Crash
BUICK
RENDEZVOUS
(2003) - AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Apr 15, 2016
Incident date: Jun 17, 2005
MODEL BUICK, YEAR 2003 TYPE RENDEZVOUS AND UNABLE TYPE ABOVE. NO REPAIRS PRIOR EXCEPT REPAIR ON ACCIDENT IN ARLINGTON TX EARLY 2005 NO RECEIPTS FIX G M C AUTO REPAIR OFF COOPER RD.
Crash
Incident date: Nov 30, 2015
TL* THE CONTACT OWNS A 2001 BUICK REGAL. WHILE THE VEHICLE WAS UNDERGOING ROUTINE SERVICE, THE TECHNICIAN NOTICED THAT THE REAR GASKET WAS LEAKING OIL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR TH... Read more
Incident date: Apr 5, 2016
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, THE MECHANIC NOTICED THAT THE UPPER PASSENGER SIDE DOG BONE ENGINE MOUNT WAS FRACTURED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. UPDATED 05/18/16*LJ
Incident date: Dec 1, 2015
TL* THE CONTACT OWNS A 2001 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Mar 21, 2016
GENERAL MOTORS SENT LETTER SAYING PARTS WERE AVAILABLE TO REPAIR ENGINES FOR RECALL # 15757, BUT MY DEALER HAS BEEN UNABLE TO OBTAIN PART NUMBERS 12590366 (COVER) AND 25532619 (GASKET) SINCE EARLY MARCH. DESPITE LETTER FROM GENERAL MOTORS, PARTS NEEDED FOR THIS RECALL REMAIN ON BACK ORDER. IN REPEATED CALLS TO GENERAL MOTORS CUSTOMER SERVICE LINE, I'VE BEEN TOLD THEY COULD NOT PROVIDE ANY INFORM... Read more
Incident date: Apr 14, 2016
DURING DRIVING THE VEHICLE AT @65 MILES PER HOUR IN TRAFFIC THE VEHICLE WILL DROP BATTERY POWER AND DASH BOARD GOES BLANK AND CAR SHUTS OFF AND IN LESS THAN 1 MINUTE ALL ELECTRICAL TO DASH AND ENGINE WILL COME BACK ON. I HAVE TAKEN IT TO THE DEALER 3 TIMES IN LAST 90 DAYS AND THEY CANT FIND THE PROBLEM.
Incident date: Dec 1, 2015
TL* THE CONTACT OWNS A 1998 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT STATED THAT THERE WAS EVIDENCE OF AN O... Read more
Incident date: Feb 19, 2016
TL* THE CONTACT OWNS A 1999 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS ... Read more
Incident date: Apr 1, 2016
THE PASSENGER AIR BAG WILL DISPLAY AN OFF INDICATION MANY TIMES WHEN THE SEAT IS OCCUPIED. I WOULD GUESS ABOUT 50 PERCENT OF THE TIME. THIS CONDITION HAPPENS OFF AND ON, DOESN'T MATTER IF THE CAR IS MOVING OR STOPPED OR TYPE OF ROAD. BELOW ASK WHEN THIS CONDITION HAPPENED. IT HAPPENS ANYTIME WE DRIVE THE CAR, NOT A SPECIFIC DATE.
Incident date: Aug 11, 2015
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 55 MPH AT NIGHT, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE WITHOUT WARNING. THE HIGH BEAM HEADLIGHTS WERE ACTIVATED. THE FAILURE RECURRED INTERMITTENTLY. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE M... Read more
Incident date: Dec 10, 2015
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. IN RAINY CONDITIONS, WATER DRAINED INSIDE THE VEHICLE ONTO THE FRONT DRIVER AND PASSENGER SIDE FLOORBOARDS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DRAIN PIPES THAT RAN ALONG THE SIDE OF THE VEHICLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000... Read more
Incident date: Oct 31, 2006
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING AT ANY SPEED. THE AIR BAG LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. IN ADDITION, WHILE DRIVING AT ANY SPEED AND MAKING A RIGHT OR LEFT TURN, THE STEERING WHEEL MADE A LOUD KNOCKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE POWER STEERING PUMP HAD A LEAK AND WAS REPLACED. THE FAILURE RECURRED. THE VIN... Read more
Incident date: Oct 31, 2006
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING AT ANY SPEED. THE AIR BAG LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. IN ADDITION, WHILE DRIVING AT ANY SPEED AND MAKING A RIGHT OR LEFT TURN, THE STEERING WHEEL MADE A LOUD KNOCKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE POWER STEERING PUMP HAD A LEAK AND WAS REPLACED. THE FAILURE RECURRED. THE VIN... Read more
Incident date: Apr 11, 2016
65 YEAR OLD WIFE DRIVING 70MPH ON I75 IN MICHIGAN WHEN THE POWER STEERING STOPPED WORKING. SERVICE POWER STEERING MESSAGE CAME ON . I HAD TO HELP HER STEER CAR TO A STOP. I DID NOT KNOW IT HAD ELECTRIC POWER STEERING. IT WAS 9PM AT NIGHT. LOOKED FOR LOW FLUID LEVEL. DECIDED TO DRIVE HOME. WHEN CAR WAS RE STARTED THE POWER STEERING WORKED. WIFE DOES NOT TRUST CAR NOW.
Incident date: Apr 2, 2016
TL* THE CONTACT OWNED A 2007 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT'S VEHICLE CRASHED INTO THE FRONT END OF ANOTHER VEHICLE. THE CONTACT SUSTAINED A CONCUSSION AND INJURIES TO THE RIGHT KNEE AND NECK. MEDICAL ATTENTION WAS REQUIRED. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE FACILITY. THE MANUFACTURER WAS NOT N... Read more
Crash
1 injured
Incident date: Apr 12, 2016
THE MILES AND GEAR SHIFT HAVE STOPPED SHOWING ON THE DASH BOARD. WHEN IN REVERSE WHEN I PUT THE CAR BACK INTO DRIVE THE HEADLIGHTS GO DIM UNTIL THE CAR PICKS UP SPEED. ALSO I HAVE BEEN HAVING A RECALL ON MY CAR SINCE OCTOBER AND HAVE YET TO RECEIVE A CALL, LETTER, EMAIL ETC.
Incident date: Sep 20, 2010
2000 BUICK CENTURY. CONSUMER WRITES IN REGARDS TO VEHICLE WINDOW MOTOR/ REGULATOR REPAIRS. *SMD THE CONSUMER STATED THE WINDOW REGULATOR WAS REPLACED THREE TIMES. *JB
Incident date: Feb 11, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE DRIVER SIDE HEADLAMP DID NOT FUNCTION PROPERLY. THE CONTACT NOTICED THAT THE HEADLAMP BULB SOCKET WAS MELTED. IN ADDITION, THE DRIVER SIDE LOW BEAM HEADLAMP DID NOT FUNCTION AT ALL. THE DEALER DIAGNOSED THAT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. T... Read more