Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Sep 1, 2025
Vehicle has active alerts for powertrain control module, and low boost pressure with the turbocharge along with emissions codes P0299, P0496 and P0456. The vehicle is constantly going into deep sleep mode. While driving the vehicle started to enter safe mode. And displayed an alert that said please turn ignition on. The dash and screen went black like vehicle was off but it was still running. This... Read more
Incident date: Mar 18, 2025
My car all of a sudden is having electrical issues. The radio is changing stations and volume all by itself. The steering wheel is getting hard to turn. The brake light fuse is burning out right away. I’ve replaced the fuse 3 times already in one week but it keeps burning out within 24hrs or less. My gages are going up and down fast motion. My battery all of a sudden is draining and it is brand ... Read more
Incident date: Mar 18, 2025
The contact owns a Graco Car Seat, Model Name: Triride, Model Number: 2140177, Manufactured Date: 04-02-2022. The contact stated that while removing the unoccupied child seat from the vehicle, the head rest foam fractured and detached from the child seat. The manufacturer was not made aware of the failure. The child seat was not repaired or replaced.
Incident date: Sep 3, 2025
The contact owns a 2020 Kia Soul. The contact stated that while her son was driving at approximately 35 MPH and going up a slight hill, the vehicle stalled. The contact's son said multiple unknown warnings illuminated. The son depressed the brake pedal and felt that it was very hard to depress. The son was able to restart the vehicle and continued on to his destination. The contact stated that the... Read more
Crash
Incident date: Aug 25, 2025
The Fuel Pump was issued a recall that i had replaced, but due to it not operating properly it caused my high pressure fuel pump in the engine to malfunction as well. This has been conveniently left out of the recall for fuel pump and the dealership wouldn't agree to look into it further.
Incident date: Aug 11, 2025
So far I went to Herb Gordon Auto World in Silver Spring At least three times for the eyesight system that keeps malfunctioning and they said each time there's no codes and no sensor or system error light codes on. I called and talked to Subaru customer service three times and on the fourth time I was told to go to another Subaru dealer and have it looked at as a second opinion on the 16th of aug ... Read more
Incident date: Aug 11, 2025
So far I went to Herb Gordon Auto World in Silver Spring At least three times for the eyesight system that keeps malfunctioning and they said each time there's no codes and no sensor or system error light codes on. I called and talked to Subaru customer service three times and on the fourth time I was told to go to another Subaru dealer and have it looked at as a second opinion on the 16th of aug ... Read more
Incident date: Aug 29, 2025
When you hit the brakes on hurry car don’t stop it rolls and take longer to engage. Was involved on a rear end accident because of saw the car in front stop press the brake and suv just slow down but keep rolling forward.
Crash
Incident date: Aug 24, 2025
The android Auto keep cutting in and out disconnecting from the wired connection. Every 10mins
Incident date: Mar 15, 2025
For a fourth time this year, the vehicle suddenly loses power while travelling on the freeway. It completely shuts off acceleration for 30-60 seconds and then picks back up by itself. The last two ocassions it happened was between 8:10 am and 8:12 am on August 18,2025. It happened on the freeway again on August 22 at about 8:13 am. I fear for my safety and life driving on the freeway
Incident date: Aug 29, 2025
On [XXX], I was parking my 2025 VW ID.4 car in a parking spot in B mode and applying the brake to come to a stop. The car suddenly accelerated forward (of its own will) at maximum speed such that the car ran over a bollard, a sidewalk and into a brick wall causing significant damage. In the space of perhaps 10 feet at most the car went from a stopping position to taking out a brick wall on a comm... Read more
Crash
1 injured
Incident date: Aug 29, 2025
The contact owns a 2019 Ford F-150. The contact stated that while depressing the accelerator pedal to merge onto the highway, the transmission failed to shift as intended. The contact stated that the transmission was unexpectedly upshifting from 2nd or 3rd gear to 6th or 10th gear. The contact also stated that while accelerating, the transmission felt as if it had shifted into neutral(N), with the... Read more
Incident date: Aug 29, 2025
This is the 2nd time this has happened in 2 years. I have my truck turned off completely and locked and go to get back in it a few hours later and I open my door and the gas from the airbag has completely filled up the cab of my 2015 f150. I turn the truck on and it’s like it’s been in a wreck, all the lights on the dash are on, and it’s saying my airbags are deployed which the gas that fill... Read more
Incident date: Jan 12, 2025
The contact owns a 2019 Ram 1500. The contact stated that while driving approximately 70 MPH, there was an abnormal sound coming from under the hood, and a burning fuel odor was entering the cabin of the vehicle through the air vents, before the vehicle lost automotive power. The electronic throttle warning light was illuminated. The vehicle was towed to a local dealer, where it remained for furth... Read more
BUICK
ENVISION
(2022) - FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:THROTTLEBODY/MANIFOLD
Aug 29, 2025
Incident date: Jan 12, 2025
The contact owns a 2019 Ram 1500. The contact stated that while driving approximately 70 MPH, there was an abnormal sound coming from under the hood, and a burning fuel odor was entering the cabin of the vehicle through the air vents, before the vehicle lost automotive power. The electronic throttle warning light was illuminated. The vehicle was towed to a local dealer, where it remained for furth... Read more
Incident date: Jan 12, 2025
Coolant leak, no warning overheating car turned off,needs new engine,coolant leak into cylinder ,only 62000 miles on the car
Incident date: Aug 28, 2025
At 98,000 miles, the head gasket is blown. From a safety concern, the car goes into LIMP mode while driving and had to swerve out of traffic. A Honda Certified Dealer Service center confirmed the Blown head gasket It was only inspected by Honda Mechanics. The threw a service engine soon warning lamp which disabled the engine. This happened a few times while driving before getting it diagnosed... Read more
Incident date: Aug 27, 2025
Motor generator engine fail. No parts available.
Incident date: Apr 6, 2025
During normal driving, the driver’s seat shifts/moves during turns. This is distracting and raises concerns about the seat’s ability to hold position in the event of a collision. I brought the vehicle to Tesla Service to address this problem. However, the service center dismissed the concern without properly diagnosing it. Specifically, Tesla did not perform a test drive to replicate the issu... Read more
Incident date: Nov 17, 2022
Current recall reference# 22S56 front blower motor on some 2015–2017 Expedition SUVs and have issued a recall for affected vehicles. The front blower motor in certain vehicles may experience overheating and risk of interior fire. So my vehicle has gone thru 2 fixes for recall. But the issue caused by the blower motor was the actual risk of fire were the Wiring Harness. Which were burnt and or... Read more
Incident date: Nov 17, 2022
Very very bad dash glare will driving vehicle.
Incident date: Nov 17, 2022
The contact owns a 2013 Land Rover Range Rover Evoque. The contact stated that while driving at 45 MPH for two hours, the vehicle stalled. The vehicle was restarted, and the contact was able to pull over safely. The check engine warning light was illuminated. The vehicle was towed to a local dealer, where it was diagnosed, and determined that the front brake pads and timing chain needed to be repl... Read more
Incident date: Feb 14, 2025
The contact owns a 2018 Hyundai Santa Fe Sport. The contact stated that while driving at 65 MPH, the engine seized. No warning light was illuminated. The vehicle was coasted to the shoulder of the roadway; however, the vehicle was in an unsafe location. The contact and his wife exited the vehicle and stood further back off the roadway for their safety. The contact stated that because of the unsafe... Read more
Incident date: Feb 14, 2025
The contact owns a 2023 Honda Accord. The contact stated that the vehicle failed to lock while the key fob was not inside the vehicle. Additionally, the contact stated that messages pertaining to the braking system failure, the EPS failure, the Collision Mitigation Braking System failure, and other unknown messages were displayed, with several unknown warning lights illuminated. The vehicle was ta... Read more
Incident date: Feb 14, 2025
The contact owns a 2023 Honda Accord. The contact stated that the vehicle failed to lock while the key fob was not inside the vehicle. Additionally, the contact stated that messages pertaining to the braking system failure, the EPS failure, the Collision Mitigation Braking System failure, and other unknown messages were displayed, with several unknown warning lights illuminated. The vehicle was ta... Read more
Incident date: Aug 25, 2025
My car be braking and nothing be in front of me.It detects something in front of me when nothing be there.
Incident date: Aug 25, 2025
rough idling and performance issues.
Incident date: Aug 6, 2025
•Side curtain airbag malfunction front driver's side. The truck has a warning light for the airbag and the computer diagnostics says it is a side airbag malfunction. The vehicle is well kept and has not been damaged. Mopar does not lost this malfunction and recall as included in my VIN •Cruise control malfunction The cruise control sporadically does not turn on when the button is pressed. Th... Read more
Incident date: Aug 6, 2025
•Side curtain airbag malfunction front driver's side. The truck has a warning light for the airbag and the computer diagnostics says it is a side airbag malfunction. The vehicle is well kept and has not been damaged. Mopar does not lost this malfunction and recall as included in my VIN •Cruise control malfunction The cruise control sporadically does not turn on when the button is pressed. Th... Read more
Incident date: Aug 15, 2025
The contact owns a 2022 Ford F-150. The contact received notifications of NHTSA Campaign Number: 25V315000 (Back Over Prevention) and 25V455000 (Fuel System, Gasoline); however, the parts to do the recall repairs were not yet available. The contact called 3 additional dealers and each confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable am... Read more
Incident date: Aug 15, 2025
Child Safety Lock Failure: This message displays on instrument panel upon immediate startup of vehicle and randomly after the child safety lock clicks on and off continuously. Child safety lock is stalled in a continuous lock and unlock clicking mode. This has happened while drving and after the car is in park and I am taking a child out of the car. After depressing child safety lock button on dri... Read more
Incident date: Aug 15, 2025
All lights on dash coming on. Codes p0172 and p0303 pop up on obd scanner. Mafs , spark plugs, ignition coils and air filters all replaced. Car goes into limp mode. 124,800 miles. Dealer says fuel injectors failed and needs replacing, research shows this is a common issue for the. 2017 crv Honda edition. Mpg never dropped , remained. 33.1. When codes cleared, car functions like normal.
Incident date: Aug 1, 2025
My car is always having some electrical issue but when I type in my VIN number, no recalls are listed under my VIN number and then for the last couple of days I've been experiencing acceleration problems when I look up a 2018 Honda Accord it is saying that fuel pumps have been an issue, but my VIN number pulls up no information as far as me falling under that recall what are the proper steps to ge... Read more
Incident date: Jul 4, 2025
I have a blue/white 2018 C-HR made in Japan. I do regular maintenance on my car monthly with oil changes every 3k miles. I had this car for 3 years only. I bought it from a toyota dealership with only 25k miles with one owner. At 35k miles it was whining and shaking and I took it to toyota to be serviced they kept it for a day and they found nothing wrong. I thought nothing of it but since then my... Read more
Incident date: May 6, 2025
We have a 2017 Honda Pilot Touring with the 3.5L V6, and it developed a tick when running, and it turned into a rod knock. Found out about the crank and rod recall, but realized our 2017 is not included. Tore the engine down to find the #6 rod bearing destroyed. I still have the bearing if it is requested. The vehicle left us stranded in the middle of the highway with kids on board. The rod bearin... Read more
Incident date: Jan 16, 2025
Safety issue with regarding the TCU (Telematics Control Unit). Active recall does not include my VIN# /Make & Model. NHTSA campaign number 22V365. My car has Constant SOS Inoperative Message after battery failure in 2021-2022.
Incident date: Jun 4, 2025
While it may sound bizarre, I can definitively demonstrate that whenever I am present inside a car, the car become very unstable and bouncy and unsafe to operate. Not only does it not steer straight the car also becomes incapable of coasting smoothly and is constantly racing or aggressively slowing down. I can’t be the only anomaly and whatever is causing this could be widespread and is certainl... Read more
Incident date: Aug 21, 2025
I am experiencing a recurring issue with my vehicle where the Park Assist system keeps activating unexpectedly, and the Check Engine Light (CEL) also comes on. I have taken the vehicle to O’Reilly Auto Parts for a diagnostic scan, and they reported no repairable codes present. Additionally, I visited Tires Plus, and their assessment was that if the light goes off on its own, then no issue is pre... Read more
Incident date: Aug 21, 2025
EGR cooler has failed and leaked on manifold after 2 EGR bypass cooler replacements. Went online to see when original EGR recall was completed and online data base reported complete Dec 29, 2019. That particular part for the VB1 was not even ready until March-May 2020. There are also no service records or work order for that recall being completed whatsoever. The EGR cooler cracked on the manifo... Read more
Fire
Incident date: Oct 1, 2024
The contact owns a 2024 Chevrolet Silverado 3500. The contact stated that while driving at various speeds, the vehicle hesitated, and the transmission failed to properly shift. The vehicle was taken to the local dealer, who discovered metal shavings inside the fuel filter and diagnosed that the High-Pressure Fuel Pump was faulty and needed to be replaced. The high-pressure fuel pump was replaced, ... Read more
Incident date: Jun 1, 2025
The contact owns a 2025 Toyota Corolla Hatchback. The contact stated that upon starting the vehicle, the information screen froze. The contact stated that, occasionally, a black screen was displayed. In addition, the navigation system and other touch icons on the screen failed to function as designed. No warning lights were illuminated. The vehicle was taken to the dealer, where it was determined ... Read more
Incident date: Aug 19, 2025
The contact owns a 2017 Ram 1500. The contact stated that while driving on the highway at 65 MPH, there was an abnormal rattling sound coming from inside the cabin of the vehicle. There was no warning light illuminated. The contact pulled over to inspect the vehicle and became aware that the fuel tank strap had detached from the corroded fuel tank strap bracket. The local dealer was contacted; how... Read more
Incident date: Feb 10, 2025
The contact owns a 2023 Tesla Model S. The contact stated that while attempting to reverse the vehicle, the Collision Avoidance Assist system failed to operate as designed while reversing from the garage. A dealer was contacted. The vehicle was not diagnosed or repaired by a dealer or independent mechanic. The manufacturer was notified of the failure and stated that a representative would be sent ... Read more
Incident date: Aug 16, 2025
ABS failed and mechanic tells me my actuator needs replacement which is a known issue with my generation of Prius.
Incident date: Aug 16, 2025
Purchased car 4 months ago. 80k miles on it. About 88k miles, engine fault code kicked in along with check engine light. Code was for a misfire on cylinder 4. Started loosing coolant, roughly putting in a gallon every week and a half. Thought it was a faulty cap, so replaced the cap. Vehicle began registering that the key was not in the car, so I replaced the battery the same day. Rough idle was s... Read more
Incident date: Aug 16, 2025
Losing oil somewhere in the engine and the oil smells like fuel.
Incident date: Aug 7, 2025
Dear NHTSA Vehicle Safety Team, I am submitting a safety complaint regarding my 2010 Lexus ES350 (VIN: [XXX] ) concerning a dashboard melting issue. Several years ago, Lexus issued a recall for melting dashboards, including my vehicle. At that time, I did not request a replacement. However, after the recall period ended, my dashboard began to melt. The material becomes sticky, shiny, and unsafe ... Read more
Incident date: Aug 7, 2025
Inability to use an advertised feature. They advertised 50Kwh CHAdeMO charging to me when I bought the car and now, they're asking me to not use it, I wouldn't accept this with anything else. Smaller dealers won't buy a car under active recall because many times they cannot sell a car under an active recall, which means I'm forced to go to a larger (probably Nissan) dealer only? Additionally, if ... Read more
Incident date: Aug 15, 2025
I am submitting this complaint regarding recurring safety-related defects on my 2023 Dodge Durango RT. 1.Uconnect Failure: The Uconnect infotainment/communication box has repeatedly failed, causing loss of access to critical vehicle functions. These failures affect visibility of system warnings, navigation, and driver settings, creating distraction and limiting awareness. 2.Driver-Side Daytime Run... Read more
Incident date: Jul 31, 2025
Make: Hyundai • Model: Santa Cruz • Year: 2025 • Trim: Limited • Mileage: 2600 miles • Date of Purchase: July 2025 Description of the Problem: I am reporting a safety issue with the Forward Attention Warning (FAW) system on my 2025 Hyundai Santa Cruz Limited, which unexpectedly disables Smart Cruise Control (SCC) during highway driving. The FAW system, which uses an in-cabin camera ... Read more