Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: May 25, 2016
TL* THE CONTACT OWNS A 1999 BUICK LESABRE. THE CONTACT STATED THAT THE AIR BAG DEPLOYED INDEPENDENTLY WHILE THE VEHICLE WAS PARKED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE AIR BAG AND AIR BAG SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE ON THE CONTACT'S BEHALF. THE APPROXIMATE FAILURE MILEAGE WAS 58,000. ....UPDA... Read more
Incident date: Apr 1, 2016
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING AT NIGHT, THE HEADLIGHTS SUDDENLY SHUT OFF. THE CONTACT INDICATED THAT THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS REPAIRED ON 06/27/16. THE HEADLIGHT DRIVER MODULE WAS REPLACED AT A COST OF $ 122. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 106,400. UPDAT... Read more
Incident date: Dec 8, 2014
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 5 MPH, THE HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Incident date: May 25, 2016
FRONT CALIPERS DO NOT FULLY ENGAGE AND THE "CHECK STABILITY CONTROL" WARNING OCCURS, MAKING TURNING/BRAKING RATHER CHALLENGING. IT SEEMS TO OCCUR RANDOM. IT DOES NEED THE STEERING WHEEL POSITION SENSOR AND NOT SURE IF THE SENSOR IS CAUSING THIS ISSUES AS WELL. THIS HAS OCCURRED SEVERAL TIMES, BUT NOT ENOUGH FOR A DEFINITIVE PATTERN.
Incident date: May 2, 2016
2000 BUICK REGAL. CONSUMER WRITES IN REGARDS TO DEALERSHIP REFUSAL TO REPAIR EXHAUST MANIFOLD RECALL NOTICE. *SMD
Incident date: May 22, 2016
PURCHASED THIS CAR FROM CHEVROLET DEALERSHIP. 5-21-2016. NOTICED A MESSAGE WHEN I STARTED CAR FOLLOWING DAY SAYING ' SERVICE AIRBAGS"
Incident date: Oct 21, 2015
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE RETRIEVING PACKAGES OUT OF THE TRUNK, THE LIFTGATE DROPPED DOWN AND PINNED THE CONTACT BETWEEN THE DOOR AND THE TRUNK. THE CONTACT'S HUSBAND MANAGED TO FREE HER AND THE AMBULANCE WAS CALLED. THE CONTACT SUSTAINED INJURIES TO THE SPINE, DISC AREA, AND RIGHT LEG. MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS TAKEN TO THE DEALER AND REPAIRED. THE APP... Read more
1 injured
Incident date: May 13, 2016
4TH ENGINE SERVICE RECALL 15757 WAS PERFORMED AT DEALERSHIP ON MARCH 25, 2016. ON MAY 13, 2016, ATTEMPTED TO STARTED CAR WHICH WAS PARKED ON SUBURBAN STREET AT 5 A.M. THE VEHICLE HAD NOT BEEN DRIVEN FOR SEVERAL DAYS. LOUD BANG SOUND. ENGINE IGNITED. FLAMES SHOT OUT ONTO STREET SURFACE. DRIVER WAS ABLE TO EVACUATE AND CONTAIN FLAMES UNTIL POLICE AND FIRE DEPARTMENT RESPONDED TO CALL. BATT... Read more
Fire
Incident date: Mar 1, 2016
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TO WAIT APPROXIMATELY 3 TO 7 MINUTES BEFORE THE VEHICLE COULD BE RESTARTED AND DRIVEN. THE VEHICLE WAS ONLY ABLE TO BE DRIVEN FOR SHORT AMOUNTS OF TIME BEFORE IT WOULD STALL AGAIN WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE... Read more
Incident date: Mar 1, 2016
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TO WAIT APPROXIMATELY 3 TO 7 MINUTES BEFORE THE VEHICLE COULD BE RESTARTED AND DRIVEN. THE VEHICLE WAS ONLY ABLE TO BE DRIVEN FOR SHORT AMOUNTS OF TIME BEFORE IT WOULD STALL AGAIN WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE... Read more
Incident date: May 23, 2016
TIRE FAILURE. FAILURE WAS SPONTANEOUS. NEW TIRES LESS THAN 2 MONTHS OLD AND ONLY 200 MILES DRIVEN. BULGING SIDEWALL. IS IN PROCESS OF BEING FIXED.
Incident date: Dec 28, 2015
TL* THE CONTACT OWNS A 2004 BUICK REGAL. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO WORK. THE MULTIFUNCTION LEVER HEADLIGHT BUTTON HAD TO BE HELD IN ORDER FOR THE HIGH BEAM HEADLIGHTS TO WORK. IN ADDITION, THE LOW BEAM HEADLIGHTS WOULD NOT OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ... Read more
Incident date: May 20, 2016
POWERSTEERING GOES OUT OR LOCKS UP WHEN TURNING AT LOW SPEED IN EITHER DIRECTION.
Incident date: Mar 1, 2016
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. WHILE DRIVING 55 MPH, THE PASSENGER SIDE AIR BAG LIGHT ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS DIAGNOSED, BUT NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 38,975.....UPDATED 07/05/16 *BF IT WAS DETERMINED, THE PASSENGER AIR MODULE HAD AN INTERMITTENT INTERNAL FAILURE. UPDATED 07/14/16. *JB
Incident date: Feb 1, 2016
BACK-UP LIGHTS - VISIBILITY LIGHTED BY BACK-UP LIGHTS IS TERRIBLE. THE BACK-UP LIGHTS ARE VERY DIM AND DIRECTED UPWARDS INSTEAD OF BACK ONTO THE PAVEMENT AS THEY SHOULD BE. THE STOP LIGHTS ACTUALLY GIVE MORE LIGHT THAN THE BACK-UP LIGHTS. THE FIRST MONTH I HAD THE VEHICLE I HAD SEVERAL NEAR MISSES BECAUSE I COULD NOT SEE THE VEHICLES IN BACK OF ME. I CAN ACTUALLY SEE BETTER SHINING A FLASHLIGHT B... Read more
Incident date: Feb 1, 2016
BACK-UP LIGHTS - VISIBILITY LIGHTED BY BACK-UP LIGHTS IS TERRIBLE. THE BACK-UP LIGHTS ARE VERY DIM AND DIRECTED UPWARDS INSTEAD OF BACK ONTO THE PAVEMENT AS THEY SHOULD BE. THE STOP LIGHTS ACTUALLY GIVE MORE LIGHT THAN THE BACK-UP LIGHTS. THE FIRST MONTH I HAD THE VEHICLE I HAD SEVERAL NEAR MISSES BECAUSE I COULD NOT SEE THE VEHICLES IN BACK OF ME. I CAN ACTUALLY SEE BETTER SHINING A FLASHLIGHT B... Read more
Incident date: Feb 1, 2016
BACK-UP LIGHTS - VISIBILITY LIGHTED BY BACK-UP LIGHTS IS TERRIBLE. THE BACK-UP LIGHTS ARE VERY DIM AND DIRECTED UPWARDS INSTEAD OF BACK ONTO THE PAVEMENT AS THEY SHOULD BE. THE STOP LIGHTS ACTUALLY GIVE MORE LIGHT THAN THE BACK-UP LIGHTS. THE FIRST MONTH I HAD THE VEHICLE I HAD SEVERAL NEAR MISSES BECAUSE I COULD NOT SEE THE VEHICLES IN BACK OF ME. I CAN ACTUALLY SEE BETTER SHINING A FLASHLIGHT B... Read more
Incident date: May 19, 2016
WHEN IT RAINS, WATER LEAKS INSIDE OF MY VEHICLE. THE LEAK IS ON ALL PANELS, WETTING THE UPHOLSTERY ON THE DRIVER AND PASSENGER SIDE WINDOWS, AS WELL AS SURROUNDING THE SUNROOF. WATER LEAKS FROM THE SUNROOF AREA, REAR VIEW MIRROR, AND SIDE PANEL ONTO THE DRIVER WHILE DRIVING. I CONTACTED GM RECALLS, AND THEY ADVISED THERE IS NO RECALL RELATED TO THIS ISSUE ON MY VEHICLE. IT OCCURS DURING DRIVING ... Read more
Incident date: May 19, 2016
WHEN IT RAINS, WATER LEAKS INSIDE OF MY VEHICLE. THE LEAK IS ON ALL PANELS, WETTING THE UPHOLSTERY ON THE DRIVER AND PASSENGER SIDE WINDOWS, AS WELL AS SURROUNDING THE SUNROOF. WATER LEAKS FROM THE SUNROOF AREA, REAR VIEW MIRROR, AND SIDE PANEL ONTO THE DRIVER WHILE DRIVING. I CONTACTED GM RECALLS, AND THEY ADVISED THERE IS NO RECALL RELATED TO THIS ISSUE ON MY VEHICLE. IT OCCURS DURING DRIVING ... Read more
BUICK
RENDEZVOUS
(2003) - ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
May 19, 2016
Incident date: Apr 22, 2016
TL* THE CONTACT OWNS A 2003 BUICK RENDEZVOUS. WHILE DRIVING 65 MPH, THE VEHICLE SHOOK AND STALLED AND THE BATTERY LIGHT ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, RESTARTED THE VEHICLE, AND RESUMED DRIVING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT FIND A FAILURE. THE VEHICLE... Read more
BUICK
RENDEZVOUS
(2003) - ELECTRICAL SYSTEM
May 19, 2016
Incident date: Apr 22, 2016
TL* THE CONTACT OWNS A 2003 BUICK RENDEZVOUS. WHILE DRIVING 65 MPH, THE VEHICLE SHOOK AND STALLED AND THE BATTERY LIGHT ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, RESTARTED THE VEHICLE, AND RESUMED DRIVING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT FIND A FAILURE. THE VEHICLE... Read more
Incident date: Feb 18, 2015
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT BOTH THE REAR AND FRONT SUN ROOFS LEAKED CONSISTENTLY. THE CONTACT STATED THAT THE FAILURE WAS PERSISTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
BUICK
RENDEZVOUS
(2004) - FUEL/PROPULSION SYSTEM
May 18, 2016
Incident date: Nov 18, 2015
HELLO I NEED HELP IF POSSIBLE. IM [XXX], MY WIFE AND I ARE BOTH DISABLED & ON SSI DISABILITY, OUR PROBLEM IS SHE WAS GIVEN A CAR FROM A SON IN LAW THAT WAS UNDER A RECALL ( 2004 BUICK RENDEZVOUS ) THE GAS TANK WAS ON A SAFETY RECALL AND I TOOK IT TO WEISNER BUICK AND BECAUSE THE TANK WAS LEAKING AND SHE IS ON OXYGEN AND WAITING FOR A DOUBLE LUNG TRANSPLANT, [XXX] WOULD NOT HONOR THE R... Read more
Incident date: Apr 1, 2016
TL* THE CONTACT OWNS A 2003 BUICK REGAL. WHILE DRIVING APPROXIMATELY 40 MPH THROUGH A BUSY INTERSECTION, THE VEHICLE SUDDENLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 148,000.
Incident date: May 2, 2016
MY 2015 BUICK ENCORE CAUGHT FIRE IN MY DRIVEWAY WHEN MY WIFE RETURNED HOME FROM TOWN. IT WAS PARKED AND SHE HAD JUST EXITED THE VEHICLE AND WALKED TO THE BACK TO ATTEMPT TO GET GROCERIES OUT. SHE SMELLED SMOKE AND LOOKED THROUGH THE CAR TOWARD THE WINDSHIELD AND COULD SEE FLAMES AND SMOKE COMING FROM UNDER THE HOOD.
Fire
BUICK
RENDEZVOUS
(2003) - FUEL/PROPULSION SYSTEM
May 16, 2016
Incident date: May 2, 2016
THE SUV WAS PARKED. THE FUEL TANK INLET CHECK VALVE: THE AREA WHERE THE FUEL TANK AND FUEL TANK INLET CHECK VALVE CONNECT IS SEEPING FUEL. AT FIRST I COULD SMELL THE GASOLINE FUMES AND IT CONTINUED THAT I HAD TO LOOK UNDER THE SUV. I SAW INDICATIONS OF GASOLINE DRIPPING FROM THE FUEL TANK. I LOOKED FOR INTERNET INFORMATION. I FOUND OTHER OWNERS WERE HAVING THE SAME PROBLEM. I SEARCHED FOR ... Read more
Incident date: May 14, 2013
AUTOMATIC DOOR LOCKS SOMETIMES LOCK SOMETIMES THEY DO NOT LOCK WHEN I PUT CAR INTO DRIVE THE DOORS DO NOT LOCK HAVE TO MANUALLY LOCK THEM THE FOB WILL NOT LOCK THEM EITHER THEN DAYS WEEKS LATER THEY WORK! THIS STARTED WITH 40K MILES I NOW HAVE 56K MILES ON THE CAR! CAR IS PUT INTO STORAGE EACH WINTER NEVER DRIVEN IN WINTER MONTHS I HAVE READ MANY COMPLAINTS OF THIS PROBLEM ON YOUR SIGHT THIS IS VE... Read more
Incident date: Oct 25, 2015
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEAD LIGHTS FAILED AS THE HEAD LIGHTS RECOMMENDED LIGHT APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLAMP RELAY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED USING A TEMPORARY HEAD LIGHT RELAY HOWEVER, THE FAILURE RECURRED.... Read more
Incident date: Mar 13, 2016
TL* THE CONTACT OWNS A 2001 BUICK REGAL. THE CONTACT STATED THAT WHILE ADDING ENGINE OIL, THE VEHICLE CAUGHT ON FIRE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO REMEDY THE RECALL WAS UNAVAILABLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ... Read more
Fire
Incident date: May 6, 2016
TL* THE CONTACT OWNS A 2009 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS STOPPED IN TRAFFIC , THE ACCELERATOR PEDAL WAS DEPRESSED AND FAILED TO OPERATE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Incident date: Feb 8, 2016
THE AIR CONDITIONER DOES NOT WORK MOST OF THE TIME. ONCE IN A WHILE COLD AIR WILL COME OUT BUT THE MAJORITY OF THE TIME IT DOES NOT WORK AT ALL. IT SEEMS TO HAVE STARTED WHEN MY CAR BATTERY DIED AND I HAD IT JUMPED TO START IT.
Incident date: Feb 8, 2016
THE AIR CONDITIONER DOES NOT WORK MOST OF THE TIME. ONCE IN A WHILE COLD AIR WILL COME OUT BUT THE MAJORITY OF THE TIME IT DOES NOT WORK AT ALL. IT SEEMS TO HAVE STARTED WHEN MY CAR BATTERY DIED AND I HAD IT JUMPED TO START IT.
Incident date: May 11, 2016
WHILE DRIVING ON INTERSTATE WITH CRUISE CONTROL ON AT 70 MPH, VEHICLE RPMS JUMPED UPWARD THEN ENGINE SHUTDOWN, HAVING TO DRIFT OUT OF 70 MPH TRAFFIC ONTO SHOULDER OF HIGHWAY. REQUESTED ASSISTANCE FROM TOWING COMPANY, COULD NOT JUMP VEHICLE TO START. DEALER STATED THAT TIMING CHAINS HAD JUMP OR HAS SLACK AND SET OFF SEVERAL DTC'S PREVENTING A NO START!
Incident date: Nov 15, 2012
2001 BUICK REGAL. CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE FIRE AND RECALL NOTICE THAT STATES DROPS OF ENGINE OIL DEPOSIT ON EXHAUST MANIFOLD COULD CAUSE ENGINE COMPARTMENT FIRE. CONSUMER SEEKS REIMBURSEMENT FOR FAIR MARKET VALUE OF VEHICLE. *SMD
Fire
Incident date: May 11, 2016
2008 BUICK LACROSSE - AIRBAG LIGHT WILL COME ON NEAR THE SPEEDOMETER WHILE DRIVING DOWN THE ROAD. IT WILL STAY ON FOR A COUPLE MINUTES THEN SHUT OFF. THERE ARE 74,000 MILES ON THE VEHICLE AND I JUST BOUGHT IT USED FROM A BUICK DEALERSHIP. I'M ASSUMING THE PROBLEM WAS THERE WITH PREVIOUS OWNERS AS WELL SINCE IT HAPPENED FOR THE FIRST TIME AS I WAS DRIVING THE CAR HOME AFTER PURCHASING. THIS HAPPENS... Read more
Incident date: May 11, 2016
2008 BUICK LACROSSE - AIRBAG LIGHT WILL COME ON NEAR THE SPEEDOMETER WHILE DRIVING DOWN THE ROAD. IT WILL STAY ON FOR A COUPLE MINUTES THEN SHUT OFF. THERE ARE 74,000 MILES ON THE VEHICLE AND I JUST BOUGHT IT USED FROM A BUICK DEALERSHIP. I'M ASSUMING THE PROBLEM WAS THERE WITH PREVIOUS OWNERS AS WELL SINCE IT HAPPENED FOR THE FIRST TIME AS I WAS DRIVING THE CAR HOME AFTER PURCHASING. THIS HAPPENS... Read more
Incident date: Feb 1, 2016
TL* THE CONTACT OWNS A 2000 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVA... Read more
Incident date: May 12, 2016
TL* THE CONTACT OWNS A 2004 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V201000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE ENGINE WARNING LIGHT ILLUMINATED. THE SENSOR WAS REPLACED HOWEVER, THE VEHICLE W... Read more
Incident date: Nov 16, 2012
2001 BUICK REGAL. CONSUMER WRITES IN REGARDS TO INFORMATION SENT TO CUSTOMER SERVICE ABOUT VEHICLE FIRE AND ENGINE OIL DEPOSIT ON EXHAUST MANIFOLD RECALL NOTICE. *SMD THE CONSUMER STATED BY THE TIME HE RECEIVED THE RECALL NOTICE, THE VEHICLE HAD ALREADY CAUGHT ON FIRE. *JB
Fire
Incident date: May 3, 2013
TL* THE CONTACT OWNS A 1993 BUICK REGAL. THE CONTACT STATED THAT THE DOOR LOCKS FAILED AND REMAINED LOCKED WHEN ATTEMPTING TO OPERATE THEM. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000. UPDATED 06/29/16*LJ UPDATED 08/03/16.*JB UPDATED 11/23/16.*JB
Incident date: Apr 26, 2016
TL* THE CONTACT OWNED A 1997 BUICK REGAL. WHILE PARKED, THE VEHICLE CAUGHT FIRE UNDER THE HOOD. THE FIRE WAS EXTINGUISHED BY THE CONTACT. THE VEHICLE WAS DESTROYED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,000.
Fire
Incident date: Jan 15, 2016
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE STEERING LOST POWER AND RETURNED AFTER A FEW MINUTES. THE FAILURE RECURRED A COUPLE OF TIMES. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR INLET HOSE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE F... Read more
Incident date: Apr 30, 2016
SEVERAL TIMES WHILE DRIVING IN HUMID WEATHER, THE INSIDE OF THE WINDSHIELD HAS QUICKLY FOGGED UP TO THE POINT OF BLINDING ME. THE DEFROSTERS ARE SHOOTING A FOG OF MOISTURE ONTO THE GLASS. I TOOK THE CAR BACK TO THE DEALER TO HAVE THE HVAC CHECKED AND THEY TOLD ME THAT THIS CONDITION WAS NORMAL. SEEMS DANGEROUS TO ME?
Incident date: May 5, 2016
DRIVER SEAT MOVES OUT OF POSITION BY ITSELF,I JUST HAD THE STABILI TRAK LIGHT COME ON WHICH IN TURN SHUT OFF MY ABS I HAD REPLACED THE BAD BEARING TODAY BUT WAS TOLD THE OTHER 3 WILL NEED IT ALSO AS THIS BEARING IS A DEFECTIVE PRODUCE AND SHOULD HAVE BEEN RECALLED AS THEY FALL APART SHUTTING OFF YOU ABS SYSTEM.THIS IS NOT A CHEAP VEHICLE TO PURCHASE I ALSO HAD TO REPLACE MY ALL WHEEL DRIVE PUMP WH... Read more
Incident date: May 5, 2016
DRIVER SEAT MOVES OUT OF POSITION BY ITSELF,I JUST HAD THE STABILI TRAK LIGHT COME ON WHICH IN TURN SHUT OFF MY ABS I HAD REPLACED THE BAD BEARING TODAY BUT WAS TOLD THE OTHER 3 WILL NEED IT ALSO AS THIS BEARING IS A DEFECTIVE PRODUCE AND SHOULD HAVE BEEN RECALLED AS THEY FALL APART SHUTTING OFF YOU ABS SYSTEM.THIS IS NOT A CHEAP VEHICLE TO PURCHASE I ALSO HAD TO REPLACE MY ALL WHEEL DRIVE PUMP WH... Read more
Incident date: Feb 2, 2016
TL* THE CONTACT OWNS A 2001 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS... Read more
Incident date: Apr 6, 2016
WE TOOK OUR CAR IN FOR RECALL REPAIR ON WEDNESDAY APRIL 6, 2016. WHEN THE DEALER RETURNED OUR CAR IT CUT OFF CONTINUOUSLY. AS A MATTER IF FACT IT CUT OFF WHILE WE WERE DRIVING ON A MAJOR BUSY STREET. WE RETURNED THE CAR TO THE DEALER EXPLAINING THAT THIS WAS NOT A PROBLEM WHEN WE BROUGHT THE CAR IN FOR THE RECALL REPAIRS. THE DEALER HAS HAD OUR CAR FOR A MONTHS AND STATED THAT IT WAS SOMETHING EL... Read more
Incident date: Dec 2, 2015
TL* THE CONTACT OWNS A 2002 BUICK REGAL. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTR... Read more
Incident date: Apr 15, 2016
THE GAS COMPARTMENT DOOR IS NOT LOCKING. WHEN I PURCHASED THE CAR IN 2014, THE DOOR IN QUESTION WAS LOCKING WHEN THE CAR DOORS ARE LOCKED, AND CANNOT BE OPENED UNTIL CAR IS UNLOCKED. TOOK CAR TO GM SERVICE CENTER, ALSO CONTACTED GM. CUSTOMER SUPPORT CENTER. WAS INFORMED GAS DOOR IS OPERATING AS DESIGNED. I CONSIDER THIS A SAFETY AND SECURITY HAZARD.
Incident date: Apr 21, 2016
TAKATA RECALL: THE STABILLITRAK LIGHT ON CONTINUOUSLY. DIAGNOSTIC BY ONSTAR, SUGGEST I TAKE CAR IN TO GM SERVICE CENTER TO CHECK AIR BAGS VISITED GM SERVICE CENTER ON04/22/16. FINDINGS: MULTI CODES. CORRECTED. NOTE: THE STABILLITRAK LIGHT CAME ON AFTER I STARTED ENGINE, AND STAYED ON WHILE I WAS DRIVING FOR APPROXIMATELY 1/2 MILE.(CITY STREET) SHUT OFF ENGINE, AND RESTARTED LIGHTS WENT OF. PROBLE... Read more