Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Jun 15, 2016
TOTAL BRAKE FAILURE, DUE TO BRAKE LINE CORROSION. FORTUNATELY HAPPENED FIRST THING IN THE MORNING WHILE ONLY ABOUT 1000 FEET FROM HOME AND WHILE DRIVING AT LOW SPEED WAS ABLE TO SAFELY STOP.
Incident date: Jun 14, 2016
TL* THE CONTACT OWNS A 2009 BUICK ENCLAVE. WHILE DRIVING AT LOW SPEEDS, THE POWER STEERING FAILED AND IT BECAME DIFFICULT TO TURN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED AND WAS INFORMED THAT THE POWER ASSIST MECHANISM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILUR... Read more
Incident date: Feb 24, 2016
RADIO WILL HAVE A LOUD AND SCARY POP WHEN PUT REVERSE. THE RADIO/NAVIGATION SCREEN WILL GO BLACK AND THEN RETURN. THIS HAS HAPPENED TWICE IN THE LAST FOUR MONTHS.
Incident date: May 28, 2016
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING THE VEHICLE, SMOKE APPEARED UNDERNEATH THE HOOD. THE CONTACT SMELLED A BURNING WIRE AND THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND HAD IT TOWED BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS NOT RELATED TO THE RECALL. THE DEALER DIAGNOSED AND REPLACED THE COIL ... Read more
BUICK
RENDEZVOUS
(2006) - STRUCTURE:BODY
Jun 14, 2016
Incident date: Jun 1, 2016
THE DASHBOARD IS CRACKED FOR NO APPARENT REASON
Incident date: Jun 6, 2016
TL* THE CONTACT OWNS A 2000 BUICK LESABRE. WHILE PULLING OUT THE DRIVEWAY, THE CONTACT OBSERVED SMOKE COMING FROM THE HOOD OF THE VEHICLE. THE CONTACT LIFTED THE HOOD AND OBSERVED OIL ON THE MANIFOLD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 166,000.
Fire
Incident date: Jun 13, 2016
WENT TO MY DEALER FOR NOISY STEERING AND WAS INFORMED THE STEERING RACK WAS LEAKING AFTER 34,000 MILES. WAS TOLD REPAIR WOULD BE 1700.00. AFTER READING FORUMS ONLINE FOUND OUT THIS COULD CAUSE ME TO LOOSE MY POWER STEERING. I BELIEVE THIS SHOULD BE A RECALL .
Incident date: Jun 6, 2016
CONTROL ARM BUSHING FAILED, CAUSING THE CONTROL ARM TO GRIND INTO THE SUB FRAME OF THE CAR. THE SUB FRAME IS ALUMINUM AND WAS DAMAGED VERY QUICKLY. THIS ISSUE GAVE NO INDICATION AND ONLY BECAME APPARENT UNDER VISUAL INSPECTION WHILE THE CAR WAS BEING SERVICED FOR ANOTHER COMPLAINT. THE SUB FRAME COULD FAIL COMPLETELY CAUSING STEERING SUSPENSION AND BRAKES TO FAIL.
Incident date: Jun 6, 2016
CONTROL ARM BUSHING FAILED, CAUSING THE CONTROL ARM TO GRIND INTO THE SUB FRAME OF THE CAR. THE SUB FRAME IS ALUMINUM AND WAS DAMAGED VERY QUICKLY. THIS ISSUE GAVE NO INDICATION AND ONLY BECAME APPARENT UNDER VISUAL INSPECTION WHILE THE CAR WAS BEING SERVICED FOR ANOTHER COMPLAINT. THE SUB FRAME COULD FAIL COMPLETELY CAUSING STEERING SUSPENSION AND BRAKES TO FAIL.
Incident date: Jun 6, 2016
CONTROL ARM BUSHING FAILED, CAUSING THE CONTROL ARM TO GRIND INTO THE SUB FRAME OF THE CAR. THE SUB FRAME IS ALUMINUM AND WAS DAMAGED VERY QUICKLY. THIS ISSUE GAVE NO INDICATION AND ONLY BECAME APPARENT UNDER VISUAL INSPECTION WHILE THE CAR WAS BEING SERVICED FOR ANOTHER COMPLAINT. THE SUB FRAME COULD FAIL COMPLETELY CAUSING STEERING SUSPENSION AND BRAKES TO FAIL.
Incident date: Jun 7, 2016
HAD AN OIL CHANGE AT DEALER (TYPICAL 15,000 MILE CHECK). ON THE RETURN TRIP TO HOME, ENGINE STARTED TO MISS, SMOKE WAS COMING FROM BACK OF CAR LIKE OIL WAS BEING BURNED AND THE ENGINE "CHECK ENGINE LIGHT" CAME ON AND THE CAR WAS STOPPED. CALLED DEALER WHO HAD CAR TOWED TO THEIR LOCATION. WHILE WAITING FOR TOW, I CHECKED OIL LEVEL (IT WAS OVER FILLED BY AT LEAST A QUART (MAYBE MORE), DIP STICK WAS ... Read more
Incident date: Jul 14, 2014
TL* THE CONTACT OWNS A 2001 BUICK REGAL. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Jun 4, 2016
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE DRIVING 50 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. WHILE AT A STOP SIGN, THE FAILURE RECURRED. THE VEHICLE HAD TO BE SHIFTED INTO DIFFERENT GEARS FOR THE VEHICLE TO ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT... Read more
Incident date: Jun 9, 2016
FUEL RELAY BURNT SO REPLACED FUEL PUMP AND RELAY AND MY BRAND NEW RELAY JUST BURNT UP WHILE SITTING IN DRIVEWAY MY WIFE WAS DRIVING THE CAR WHEN CAR STOPPED AS SHE WAS LEAVING THE PARKING LOT OF A FRIENDS HOME WHERE I CHANGED THE FUEL PUMP AND FOUND OUT RELAY WAS BURNT AND NOW IT'S MELTING RELAYS
Incident date: Jun 9, 2016
FUEL RELAY BURNT SO REPLACED FUEL PUMP AND RELAY AND MY BRAND NEW RELAY JUST BURNT UP WHILE SITTING IN DRIVEWAY MY WIFE WAS DRIVING THE CAR WHEN CAR STOPPED AS SHE WAS LEAVING THE PARKING LOT OF A FRIENDS HOME WHERE I CHANGED THE FUEL PUMP AND FOUND OUT RELAY WAS BURNT AND NOW IT'S MELTING RELAYS
Incident date: May 30, 2016
MY ENCLAVE 2009 WAS CAUGHT FIRE WHEN IT WAS PARKED STATIONARY IN A GARAGE AT 9:40AM ON 5/30/2016. THE FIRE STARTED FROM THE RIGHT FRONT OF THE VEHICLE, WHICH RESULTS IN THE WHOLE CAR TOTALED. ME AND MY FAMILY HAVE BEEN SUFFERING MUCH FROM THIS EVENT. IT'S HARD TO BELIEVE IT HAPPENED TO OUR VEHICLE. THIS VEHICLE HAS LOW MILEAGE (ABOUT 30,000), WELL MAINTAINED BY US AND GM SHOP IN THE PAST (ALL TH... Read more
Fire
Incident date: May 30, 2016
MY ENCLAVE 2009 WAS CAUGHT FIRE WHEN IT WAS PARKED STATIONARY IN A GARAGE AT 9:40AM ON 5/30/2016. THE FIRE STARTED FROM THE RIGHT FRONT OF THE VEHICLE, WHICH RESULTS IN THE WHOLE CAR TOTALED. ME AND MY FAMILY HAVE BEEN SUFFERING MUCH FROM THIS EVENT. IT'S HARD TO BELIEVE IT HAPPENED TO OUR VEHICLE. THIS VEHICLE HAS LOW MILEAGE (ABOUT 30,000), WELL MAINTAINED BY US AND GM SHOP IN THE PAST (ALL TH... Read more
Fire
Incident date: Jun 7, 2016
DRIVERS SIDE AIR BAG LIGHT COMES ON AND REMAINS ON WHILE DRIVING OR STOPPED FOR VARYING TIMES. SEAT BELTS ARE ALWAYS USED AND IT DOES NOT MATTER IF A PASSENGER IS IN THE CAR OR NOT . LOCAL DEALER UNABLE TO DIAGNOSE. ON GOING SINCE 10/01/2015
Incident date: May 19, 2015
ABS AND STABILITY CONTROL LIGHT ALWAYS ON
Incident date: May 19, 2015
ABS AND STABILITY CONTROL LIGHT ALWAYS ON
Incident date: May 23, 2016
ON MAY 13, 2016 I WENT TO OPEN THE DRIVER'S SIDE FRONT DOOR. THE CAR WAS STATIONARY. TO MY UTTER SURPRISE, THE HANDLE CAME COMPLETELY OFF! ON MAY 25, I TOOK IT TO REICHARD, DEALERSHIP. SINCE THE CAR HAS ONLY 54, 589 MILES ON IT I ASKED THE DEALER FOR ASSISTANCE IN PAYING TO FIX IT. HE REFUSED, SAYING "WE GET A LOT OF THESE. THE MANUFACTURER USED PLASTIC INSTEAD OF METAL AND THE PLASTIC BREAK... Read more
Incident date: Apr 6, 2015
TL* THE CONTACT OWNS A 2004 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V201000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION... Read more
BUICK
RENDEZVOUS
(2007) - FUEL/PROPULSION SYSTEM
Jun 8, 2016
Incident date: May 20, 2016
FUEL LEAK AND FUEL FILLER NECK ON 2007 GAS WOULD NOT GO INTO GAS TANK AND GAS LEAKING OUT
BUICK
RENDEZVOUS
(2007) - FUEL SYSTEM, GASOLINE
Jun 8, 2016
Incident date: Apr 20, 2016
TL* THE CONTACT OWNS A 2007 BUICK RENDEZVOUS. THE CONTACT STATED THAT THE VEHICLE COULD NOT BE FILLED WITH FUEL AND FUEL WAS LEAKING FROM THE FUEL TANK. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL TANK AND FUEL FILLER NECK FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1... Read more
Incident date: Feb 3, 2016
CHECK ENGINE LIGHT CAME ON WHILE DRIVING ON THE INTERSTATE HIGHWAY, THE VEHICLE LOST POWER, REDUCING THE SPEED TO 35 MPH IN A 70 MPH INTERSTATE. THE VEHICLE CUT OFF AND WOULD NOT RESTART. IT WAS TOWED TO THE REPAIR SHOP WHICH IDENTIFIED IT AS TIMING CHAIN STRETCHED. ON-LINE RESEARCH SHOWS THAT THE TIMING CHAIN HAS BEEN AN ISSUE WITH BUICK, AND THEY EXTENDED THE POWER TRAIN WARRANTY TO COVER REP... Read more
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER BEING FILLED WITH FUEL AND THE INSTRUMENT CLUSTER FAILED TO ILLUMINATE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING WHERE IT WAS DIAGNOSED THAT THERE WAS A SHORT IN THE FUSE BLOCK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NO... Read more
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER BEING FILLED WITH FUEL AND THE INSTRUMENT CLUSTER FAILED TO ILLUMINATE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING WHERE IT WAS DIAGNOSED THAT THERE WAS A SHORT IN THE FUSE BLOCK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NO... Read more
Incident date: Jun 1, 2016
2007 BUICK LACROSSE. CONSUMER REQUESTS REIMBURSEMENT FOR RECALL NOTICE 15V519000. *SMD THE CONSUMER STATED THE HEADLIGHTS UNEXPECTEDLY STOPPED WORKING. AFTER THE CONSUMER TOOK THE VEHICLE TO THE DEALER, A FEW DAYS LATER, A RECALL LETTER REGARDING THE HEADLIGHTS ARRIVED IN THE MAIL. *JB
Incident date: Jun 5, 2016
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE PLACING SUITCASES IN THE REAR OF THE VEHICLE, THE LIFTGATE FELL AND STRUCK THE CONTACT'S BACK AND NECK. THE CONTACT WAS NOT INJURED. ON ANOTHER OCCASION, THE LIFTGATE FELL WHILE LOADING GROCERIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE MANUFACTURER WAS NOT NOTIFIED... Read more
Incident date: Oct 15, 2015
TL* THE CONTACT OWNS A 2003 BUICK REGAL. WHILE DRIVING 20 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY WHEN THE ACCELERATOR PEDAL WAS NOT DEPRESSED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER TRAIN CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAI... Read more
Incident date: Jun 4, 2016
DRIVERS SIDE DOOR ELECTRICAL FIRE - VERY SIMILAR TO RECALL 15700 -FLUID ENTERED INTO THE DRIVER'S DOOR MASTER POWER WINDOW SWITCH MODULE, CAUSING CORROSION THAT COULD RESULT IN A SHORT IN THE CIRCUIT BOARD, CAUSING WINDOW SWITCHES, LOCKS, ETC TO BECOME INOPERATIVE. ALSO RESULTED IN AN ELECTRICAL FIRE. VEHICLE WAS UNATTENDED IN A PARKING LOT AND WINDOW WAS OPEN JUST AN INCH. UPON RETURN TO CAR WIND... Read more
Fire
Incident date: May 25, 2016
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 70 MPH, A STRONG BURNING ODOR WAS PRESENT. THE CONTACT DROVE HOME AND SHUT OFF THE VEHICLE. TWO HOURS LATER, THE VEHICLE WOULD NOT START AND WAS TOWED TO AN INDEPENDENT MECHANIC. IT WAS DIAGNOSED THAT THE REAR FUSE BOX TERMINAL BURNED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE... Read more
Fire
Incident date: Apr 13, 2016
WHEN DRIVING AT NIGHT HEAD LIGHTS JUST SHUT OFF BRIEFLY. IT SEEMS TO DO THIS ON DIMS OR BRIGHTS. I SEE A LOT OF SIMILAR COMPLAINTS AND I DON'T SEE ANY RECALLS. THEY COME BACK ON, BUT I CAN'T SEEM TO DETERMINE IF THEY COME BACK ON FROM MESSING WITH THE SWITCH OR IF THEY JUST COME BACK ON BY THEMSELVES. I'M NOT SURE IF THE TAILLIGHTS GO OUT AS WELL BUT IF THEY DO THAT'S A HAZARD FOR THOSE COMING UP... Read more
Incident date: Jun 1, 2016
1999 BUICK REGAL. CONSUMER WRITES IN REGARDS TO ENGINE OIL DEPOSITED ON EXHAUST MANIFOLD CAN CAUSE ENGINE COMPARTMENT FIRE RECALL NOTICE. CONSUMER SEEKS COMPENSATION FOR NEW VEHICLE AFTER RECALLED VEHICLE CAUGHT FIRE. *SMD
Fire
Incident date: Apr 11, 2016
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE DOORS LOCKED UNEXPECTEDLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Incident date: Apr 11, 2016
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE DOORS LOCKED UNEXPECTEDLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Incident date: Apr 6, 2016
1997 BUICK REGAL. CONSUMER WRITES IN REGARDS TO DEALERSHIP DENIED REIMBURSEMENT REQUESTS FOR ENGINE OIL DEPOSITED ON THE EXHAUST MANIFOLD RECALL NOTICE. *SMD THE CONSUMER WAS DENIED REIMBURSEMENT, BECAUSE THE REPAIR WAS DONE AFTER THE RECALL WAS MAILED. *JB
Incident date: Jun 1, 2016
DRIVING APPROXIMATELY 40 MPH WHEN THE VEHICLE BECAME RESISTANT TO ACCELERATION ATTEMPTS. THE VEHICLE STARTED TO DOWNSHIFT INDEPENDENTLY DESPITE THE BRAKE PEDAL NOT BEING DEPRESSED. THEN I LOST THE POWER STEERING, THE INSTRUMENT PANEL STARTED FLICKERING. IT THEN LOST ALL POWER AND LEFT ME STRANDED ON THE INTERSTATE, NARROWLY MISSING OTHER CARS. WITHIN FIVE MINUTES, THE FLASHERS AND LIGHTS ALSO WENT... Read more
Incident date: Jun 1, 2016
DRIVING APPROXIMATELY 40 MPH WHEN THE VEHICLE BECAME RESISTANT TO ACCELERATION ATTEMPTS. THE VEHICLE STARTED TO DOWNSHIFT INDEPENDENTLY DESPITE THE BRAKE PEDAL NOT BEING DEPRESSED. THEN I LOST THE POWER STEERING, THE INSTRUMENT PANEL STARTED FLICKERING. IT THEN LOST ALL POWER AND LEFT ME STRANDED ON THE INTERSTATE, NARROWLY MISSING OTHER CARS. WITHIN FIVE MINUTES, THE FLASHERS AND LIGHTS ALSO WENT... Read more
Incident date: Jun 1, 2016
DRIVING APPROXIMATELY 40 MPH WHEN THE VEHICLE BECAME RESISTANT TO ACCELERATION ATTEMPTS. THE VEHICLE STARTED TO DOWNSHIFT INDEPENDENTLY DESPITE THE BRAKE PEDAL NOT BEING DEPRESSED. THEN I LOST THE POWER STEERING, THE INSTRUMENT PANEL STARTED FLICKERING. IT THEN LOST ALL POWER AND LEFT ME STRANDED ON THE INTERSTATE, NARROWLY MISSING OTHER CARS. WITHIN FIVE MINUTES, THE FLASHERS AND LIGHTS ALSO WENT... Read more
Incident date: May 8, 2016
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING 45 MPH, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE WITHOUT WARNING. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 176,000.
Incident date: Apr 17, 2016
GM 3.6 L VVT TIMING CHAIN ISSUE I WAS DRIVING OUR '10 BUICK LACROSSE (WITH 65,340 MI) ONE EVENING AND THE CAR'S FRONT END BEGAN TO SHAKE AND THE ENGINE STARTED TO POWER DOWN, AND DID SO FOR ABOUT 5-10 SECONDS. IT THEN RAN NORMAL FOR ABOUT 75 YARDS AND THE DISPLAY SHOWED LOW ENGINE POWER MESSAGE WITH THE EXCLAMATION POINT. I PULLED OFF ON A SIDE STREET AND SHUT THE VEHICLE OFF. I TRIED TO RESTART... Read more
Incident date: May 5, 2016
AIRBAG DEPLOYMENT, ON MAY 5 2016, 10 PM, WENT OUT TO PUT WINDOWS UP IN CAR, VEHICLE WAS STATIONARY,OPENED DOOR, LEANED IN TO TURN ON KEY, WHEN I TURNED ON KEY, HEARD LOUD EXPLOSION, TWO THOUGHTS BEFORE I BLACKED OUT, THOUGHT I HAD BEEN SHOT & WHAT THE HELL WAS PULLING ME BACKWARDS SO FAST, CAME TO IN A FEW SECONDS LAYING ON THE GROUND, NOTICED THAT AIRBAG HAD DEPLOYED, COULD NOT GET UP & CRAWLED T... Read more
1 injured
Incident date: May 13, 2016
REAR OF CAR DROPS TO JUST ABOVE TIRES WHEN CAR SITS FOR A FEW HOURS. AIR SUSPENSION PUMPS IT BACK UP AFTER CAR IS STARTED. AIR SUSPENSION IS LEAKING....UNSAFE TO DRIVE.CAR HAS 94000 MILES
Incident date: Feb 28, 2016
AS SOON AS I BOUGHT THIS NEW CAR I WAS DRIVING IT AT NIGHT WITH MY DIM HEAD LIGHTS ON AND I COULD NOT SEE VERY FAR AHEAD OF ME UNLESS I PUT MY BRIGHT LIGHTS ON, SO THIS NEEDS TO BE FIXED OR AN ACCIDENT CAN OCCUR VERY EASILY !!!!
Incident date: May 10, 2016
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. WHILE THE VEHICLE WAS STATIONARY, THE REAR DOOR LOCK ACTUATOR AND MOTOR FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 60,000. UPDATED 07/13/16*LJ THE CONSUMER STATED THE LETTERING/DECALS HAD WORN OFF THE CONTROL PANEL. THE DEALER REPLACED THE CONTROL HEAD. THE CONSUMER STATED IT HAS SINCE HA... Read more
Incident date: May 10, 2016
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. WHILE THE VEHICLE WAS STATIONARY, THE REAR DOOR LOCK ACTUATOR AND MOTOR FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 60,000. UPDATED 07/13/16*LJ THE CONSUMER STATED THE LETTERING/DECALS HAD WORN OFF THE CONTROL PANEL. THE DEALER REPLACED THE CONTROL HEAD. THE CONSUMER STATED IT HAS SINCE HA... Read more
Incident date: Oct 28, 2015
TL* THE CONTACT OWNS A 1999 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION... Read more
Incident date: May 12, 2016
TL* THE CONTACT OWNS A 2012 BUICK VERANO. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE ENGINE STALLED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 112,000.
Incident date: Feb 2, 2016
TL* THE CONTACT OWNED A 1999 BUICK REGAL. WHILE DRIVING 45 MPH, THE VEHICLE CAUGHT FIRE AND SMOKE APPEARED THROUGH THE VENTS AND UNDER THE HOOD. THE DRIVER PULLED TO THE SIDE OF THE ROAD AND EXITED THE VEHICLE BEFORE IT BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. THE CONTACT ... Read more
Fire