Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Jun 27, 2016
MY 2005 BUICK RAINER SPEED METER STOP WORKING ALSO MY FUEL GAGE, OIL GAGE, RPM GAGE AND TEMP GAGES ALL HAVE STOP WORKING CORRECTLY.
Incident date: Jun 27, 2016
MY 2005 BUICK RAINER SPEED METER STOP WORKING ALSO MY FUEL GAGE, OIL GAGE, RPM GAGE AND TEMP GAGES ALL HAVE STOP WORKING CORRECTLY.
Incident date: May 20, 2016
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 50 MPH, THE ACCELERATOR PEDAL DEPRESSED INDEPENDENTLY AND THE VEHICLE ACCELERATED WITHOUT WARNING. THE BRAKE PEDAL HAD TO BE DEPRESSED WITH EXTREME FORCE IN ORDER FOR THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY FAILED AND NEEDED TO BE REPLACED AND THE ECU NEEDED TO BE RE... Read more
Incident date: May 20, 2016
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 50 MPH, THE ACCELERATOR PEDAL DEPRESSED INDEPENDENTLY AND THE VEHICLE ACCELERATED WITHOUT WARNING. THE BRAKE PEDAL HAD TO BE DEPRESSED WITH EXTREME FORCE IN ORDER FOR THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY FAILED AND NEEDED TO BE REPLACED AND THE ECU NEEDED TO BE RE... Read more
Incident date: Jun 26, 2016
THE 2005 BUICK TERRAZA IS EQUIPPED WITH A GM STABILITRACK SYSTEM, WHICH COMBINES ANTI-LOCK BRAKE, TRACTION AND STABILITY CONTROL SYSTEMS. I WAS DRIVING THIS VEHICLE AT 60 MPH ON A STRAIGHT ROAD DURING A DRY, SUNNY DAY AND FULLY LOADED WITH CAMPING GEAR, CHILDREN, THEIR COMPUTER GAMES AND MY WIFE. THE VEHICLE WAS PULLING A SMALL TRAILER. IN AN INSTANT, THE VAN LURCHED AS THE BRAKES ENGAGED ON THEIR... Read more
Incident date: Jun 27, 2016
THE 2005 BUICK TERRAZA IS EQUIPPED WITH A GM STABILITRACK SYSTEM, WHICH COMBINES ANTI-LOCK BRAKE, TRACTION AND STABILITY CONTROL SYSTEMS. I WAS DRIVING THIS VEHICLE AT 60 MPH ON A STRAIGHT ROAD DURING A DRY, SUNNY DAY AND FULLY LOADED WITH CAMPING GEAR, CHILDREN, THEIR COMPUTER GAMES AND MY WIFE. THE VEHICLE WAS PULLING A SMALL TRAILER. IN AN INSTANT, THE VAN LURCHED AS THE BRAKES ENGAGED ON THEIR... Read more
Incident date: Jun 27, 2016
THE 2005 BUICK TERRAZA IS EQUIPPED WITH A GM STABILITRACK SYSTEM, WHICH COMBINES ANTI-LOCK BRAKE, TRACTION AND STABILITY CONTROL SYSTEMS. I WAS DRIVING THIS VEHICLE AT 60 MPH ON A STRAIGHT ROAD DURING A DRY, SUNNY DAY AND FULLY LOADED WITH CAMPING GEAR, CHILDREN, THEIR COMPUTER GAMES AND MY WIFE. THE VEHICLE WAS PULLING A SMALL TRAILER. IN AN INSTANT, THE VAN LURCHED AS THE BRAKES ENGAGED ON THEIR... Read more
Incident date: Jun 25, 2016
FUEL PUMP RELAY BEING BURNED OR MELTED BY SHORTAGE IN FUSE BOX.
Incident date: May 25, 2016
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER THE IGNITION WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT FAILED TO REMEDY THE VEHICLE. THE CONTACT HAD TO REPLACE A RELAY SWITCH FOR THE FUEL PUMP AND TWO WEEKS LATER THE FAILURE REOCC... Read more
Incident date: May 25, 2016
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER THE IGNITION WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT FAILED TO REMEDY THE VEHICLE. THE CONTACT HAD TO REPLACE A RELAY SWITCH FOR THE FUEL PUMP AND TWO WEEKS LATER THE FAILURE REOCC... Read more
Incident date: Mar 29, 2016
THE RECALL AND FREE REPLACEMENT OF THE 2016 BUICK VERANO DUE TO ITS CAR STATUS AS A "FEDERATION VIOLATION AND RESTRICTED CODE" OF "CARS NOT TO BE SOLD NOR LEASE IN THE UNITED STATES OF AMERICA BEARING A VIN#PP". WHERETO THE CAR HAS ANTI-LOCK BREAK FOR HOT CLIMATE COUNTRY. NO AUTOMATIC BREAKING SYSTEM (ABS), NO TRACTION CONTROL SYSTEM (TSC), AND NO HEATING ELEMENTS FOR THE FLUID CASE HOLDERS. HENCE... Read more
Incident date: Mar 29, 2016
THE RECALL AND FREE REPLACEMENT OF THE 2016 BUICK VERANO DUE TO ITS CAR STATUS AS A "FEDERATION VIOLATION AND RESTRICTED CODE" OF "CARS NOT TO BE SOLD NOR LEASE IN THE UNITED STATES OF AMERICA BEARING A VIN#PP". WHERETO THE CAR HAS ANTI-LOCK BREAK FOR HOT CLIMATE COUNTRY. NO AUTOMATIC BREAKING SYSTEM (ABS), NO TRACTION CONTROL SYSTEM (TSC), AND NO HEATING ELEMENTS FOR THE FLUID CASE HOLDERS. HENCE... Read more
Incident date: Mar 29, 2016
THE RECALL AND FREE REPLACEMENT OF THE 2016 BUICK VERANO DUE TO ITS CAR STATUS AS A "FEDERATION VIOLATION AND RESTRICTED CODE" OF "CARS NOT TO BE SOLD NOR LEASE IN THE UNITED STATES OF AMERICA BEARING A VIN#PP". WHERETO THE CAR HAS ANTI-LOCK BREAK FOR HOT CLIMATE COUNTRY. NO AUTOMATIC BREAKING SYSTEM (ABS), NO TRACTION CONTROL SYSTEM (TSC), AND NO HEATING ELEMENTS FOR THE FLUID CASE HOLDERS. HENCE... Read more
Incident date: Jun 17, 2015
POWER STEERING PUMP WEAR CONDITION RECEIVED A RECALL NOTICE FROM BUICK SEPTEMBER 2014 IN REGARDS TO A POWER STEERING PUMP WEAR CONDITION, BUT THE LETTER ADVISED NOT TO TAKE TO THE DEALER FOR REPAIR UNTIL IT WAS AN ISSUE. THE LETTER DID NOT STATE SPECIFICS AS TO HOW AN INDIVIDUAL WOULD KNOW THAT THERE WAS AN ISSUE BUT WHILE TAKING THE VEHICLE TO HOLZHAUER MOTORS IN CHEROKEE, IA (AUTHORIZED DEALER)... Read more
Incident date: May 22, 2016
OIL LEAKS,05/22/2016. I HAVE DAD SEVERAL HARD BREAKING TIMES -HIGHWAY-AND I HAVE SENSE NOTICED OIL LEAKING AND SMELLED OIL SMOKE FROM ENGINE.I HAD RECALL #15757 BACK IN 02/2016.CALLED ABOUT PARTS TO FIF PROBLEM.THEY SAY THEY CANT GET PARTS,-ON BACK ORDER- BEEN ALMOST 6 MONTHS,STILL NO PARTS.LOUDACROUS.NO EXCUSE.
Incident date: Nov 18, 2015
REAR UPPER CONTROL ARMS LOOSE WHILE TAKING MY CARE FOR LUBE & OIL FILTER CHANGE AT HOLZHAUER MOTORS IN CHEROKEE, IA (AUTHORIZED DEALER) I MENTIONED TO THE SERVICE ADVISOR THAT MY VEHICLE ROAD LIKE AN "OLD DODGE PICKUP." AFTER DOING THE LUBE & OIL FILTER CHANGE I RECEIVED A CALL FROM THE SERVICE ADVISOR CONTACTED ME STATING THAT THE REAR UPPER CONTROL ARMS WERE LOOSE AND NEEDED REPLACING. AN ESTIM... Read more
Incident date: Jun 17, 2015
REFERENCE COMPLAINT NUMBER: 10876974 HEATER/AIR CONDITIONER MOTOR SHORTLY AFTER REPLACING THE POWER STEERING PUMP & RACK AND PINION ON JUNE 17, 2015, MY AIR CONDITIONER BEGAN TO DRAIN IN MY CAR. I STOPPED AT HOLZHAUER MOTORS IN CHEROKEE, IOWA (AUTHORIZED DEALER) WHERE I HAD THE POWER STEERING PUMP & RACK AND PINION REPLACED AND STATED THAT MY AIR CONDITIONER WAS DRAINING IN MY CAR. THE SERVICE A... Read more
Incident date: Oct 15, 2014
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, THE HEADLAMPS FAILED TO ILLUMINATE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE LOST POWER AND STALLED. THE VEHICLE WAS TOWED TO A DEALER WHERE THE BATTERY WAS REPLACED; HOWEVER, THE FAILURE RECURRED. IN ADDITION, THE BATTERY WIRE CONNECTOR CAUGHT ON FIRE AFTER THE BATTERY WAS REPLACED. THE VIN WAS INCLUDED IN... Read more
Fire
Incident date: Jun 23, 2016
THE CAR CRANKS BUT DOES NOT START. I HAVE HAD THE CAR INTO THE DEALER 3 TIMES AND PURCHASED SPARE RELAYS AND SPARE FUSE BOX . CAR BECAME VERY UNRELIABLE...NEVER KNEW WHEN IT WAS GOING TO START. I REPLACED FUEL PUMP RELAYS 8 TIMES UNTIL MY THIRD (AND HOPE FINAL) VISIT TO DEALER . TOTAL BILL SO FAR ABOUT US$1700. 1ST VISIT (SEP 15 2015)- THEY REPLACED FUEL PUMP AND RELAY. CAR RAN UNTIL..... 2ND VISI... Read more
BUICK
RENDEZVOUS
(2007) - POWER TRAIN
Jun 25, 2016
Incident date: Jun 24, 2016
CAR WOULD NOT SHIFT FROM REVERSE TO THE PARK POSITION. THE CAR'S SHIFT CABLE HAD BROKEN LEAVING THE CAR IN AN UNSAFE REVERSE POSITION. TURNED OFF THE CAR, SET THE PARKING BRAKE AND CALLED TO HAVE THE CAR TOWED TO A REPAIR SHOP. THE REPAIR SHOP REPLACED THE SHIFTER CABLE AND STATED THIS IS A COMMON PROBLEM WITH THIS GM PLATFORM, TO THE POINT THE SHOP KEEPS THE REPLACEMENT CABLES IN STOCK. THIS ... Read more
Incident date: Feb 29, 2016
PURCHASED USED VEHICLE FROM DEALER FEB 2016. NOTICED VEHICLE LEAKS WHEN IT RAINS THROUGH THE SUNROOF, TOP OF THE WINDSHIELD AREA AND ALSO FROM THE DRIVERS SIDE FLOOR AREA, UNDER THE DASH TOWARD THE BRAKE PEDAL AREA. I'VE HAD MY DOME LIGHTS FILL WITH WATER, WATER LEAKING FROM THE DOME LIGHT AS WELL AS THE TOP WINDSHIELD AREA WHILE I DRIVE AND STATIONARY. THIS LEAKS ARE CONSISTENT WHENEVER IT RAIN... Read more
Incident date: Feb 29, 2016
PURCHASED USED VEHICLE FROM DEALER FEB 2016. NOTICED VEHICLE LEAKS WHEN IT RAINS THROUGH THE SUNROOF, TOP OF THE WINDSHIELD AREA AND ALSO FROM THE DRIVERS SIDE FLOOR AREA, UNDER THE DASH TOWARD THE BRAKE PEDAL AREA. I'VE HAD MY DOME LIGHTS FILL WITH WATER, WATER LEAKING FROM THE DOME LIGHT AS WELL AS THE TOP WINDSHIELD AREA WHILE I DRIVE AND STATIONARY. THIS LEAKS ARE CONSISTENT WHENEVER IT RAIN... Read more
Incident date: Feb 29, 2016
PURCHASED USED VEHICLE FROM DEALER FEB 2016. NOTICED VEHICLE LEAKS WHEN IT RAINS THROUGH THE SUNROOF, TOP OF THE WINDSHIELD AREA AND ALSO FROM THE DRIVERS SIDE FLOOR AREA, UNDER THE DASH TOWARD THE BRAKE PEDAL AREA. I'VE HAD MY DOME LIGHTS FILL WITH WATER, WATER LEAKING FROM THE DOME LIGHT AS WELL AS THE TOP WINDSHIELD AREA WHILE I DRIVE AND STATIONARY. THIS LEAKS ARE CONSISTENT WHENEVER IT RAIN... Read more
Incident date: Jun 25, 2015
2007 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR HEADLAMP DRIVER MODULE RECALL NOTICE. *SMD.....UPDATED 06/23/16 * BF....UPDATED 08/29/16 *BF THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 08/31/16.*JB *TR
BUICK
RENDEZVOUS
(2007) - ELECTRICAL SYSTEM
Jun 23, 2016
Incident date: Jun 10, 2016
TL* THE CONTACT OWNS A 2007 BUICK RENDEZVOUS. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT STATED THAT THE VEHICLE EMERGENCY SERVICES WAS NOTIFIED. THE CONTACT WAS NOTIFIED THAT THE GEAR SHIFTER CABLE ASSEMBLY FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
BUICK
RENDEZVOUS
(2007) - POWER TRAIN
Jun 23, 2016
Incident date: Jun 10, 2016
TL* THE CONTACT OWNS A 2007 BUICK RENDEZVOUS. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT STATED THAT THE VEHICLE EMERGENCY SERVICES WAS NOTIFIED. THE CONTACT WAS NOTIFIED THAT THE GEAR SHIFTER CABLE ASSEMBLY FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
Incident date: Jun 11, 2016
I WAS MAKING ON U-TURN ON A MAJOR HIGHWAY, I CAME TO A COMPLETE STOP. THEN I CONTINUED TO PROCEED, MY BACK TIRES WAS STUCK. THEY STARTED SLIDING ON THE ROAD, THEY WOULD NOT TURN. DRIVING STRAIGHT FORWARD IS FINE. ONLY MAKING TURN AND PARKING ISVERY DIFFICULT. I HAD IT CHECKED BY A MECHANIC, HE SAID THAT MY TRUCK IS STUCK IN 4WD. ALSO MY CV JOINT SEAL HAS A LEAK.
Incident date: Jun 1, 2016
2009 BUICK LUCERNE. CONSUMER WRITES IN REGARDS TO OPEN RECALL #15272 CARBON MONOXIDE EMISSIONS. *SMD
Incident date: Feb 29, 2016
TL* THE CONTACT OWNS A 2003 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DIS... Read more
Incident date: Jun 22, 2016
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE OCCUPANT SENSING SYSTEM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000. UPDATED 09/08/16*LJ CONSUM... Read more
Incident date: Jun 8, 2016
MY BRAKE PEDAL IS STICKING CAUSING MY CAR TO STALL AND MY CRUISE CONTROL NOT TO WORK, I HAVE TO MANUALLY PULL MY BREAK PEDAL BACK UP AFTER I USE MY BRAKES WHILE DRIVING. MY CAR IS ALSO JUST DYING WITH NO WARNING, WHILE DRIVING DOWN THE INTERSTATE. MY LIGHTS, AND RADIO WILL STAY ON WHEN THIS HAPPENS, BUT MY AIR CONDITIONER AND ENGINE WILL CUT OFF. IT HAS HAPPENED OVER A HANDFUL OF TIMES IN THE... Read more
Incident date: Jun 8, 2016
MY BRAKE PEDAL IS STICKING CAUSING MY CAR TO STALL AND MY CRUISE CONTROL NOT TO WORK, I HAVE TO MANUALLY PULL MY BREAK PEDAL BACK UP AFTER I USE MY BRAKES WHILE DRIVING. MY CAR IS ALSO JUST DYING WITH NO WARNING, WHILE DRIVING DOWN THE INTERSTATE. MY LIGHTS, AND RADIO WILL STAY ON WHEN THIS HAPPENS, BUT MY AIR CONDITIONER AND ENGINE WILL CUT OFF. IT HAS HAPPENED OVER A HANDFUL OF TIMES IN THE... Read more
Incident date: Apr 25, 2016
THE SIDE OBJECT DETECTION IN THE SIDEVIEW MIRRORS CAN BECOME DISABLED, AND THE WARNING MESSAGE "SIDE OBJECT DETECTION SYSTEM DISABLED" ONLY APPEARS FOR A SHORT PERIOD IN THE DIC. HOWEVER, THE SIDE OBJECT DETECTION REMAINS DISABLED (WITHOUT THE MESSAGE) UNTIL THE NEXT KEY CYCLE. FOR SAFETY, I BELIEVE THAT THE MESSAGE SHOULD STAY ON THE ENTIRE TIME THAT THE SIDE OBJECT DETECTION IS DISABLED. WHE... Read more
Incident date: Mar 1, 2016
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE ROOF SEALANT WAS FRACTURED AND CAUSED WATER TO LEAK INTO THE VEHICLE. AS A RESULT, THE INSTRUMENT PANEL AND THE GEAR SHIFTER WERE DAMAGED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
Incident date: Jun 3, 2016
"TAKATA RECALL" WE BOUGHT A USED 2005 BUICK LACROSSE FOR OUR SON IN APRIL 2016; AT FIRST IT RAN PERFECT AND THEN WE NOTICED A THUMP WHEN CHANGING GEARS (AUTOMATIC TRANSMISSION). TWO WEEKS AGO MY SON WAS GOING TO THE STORE AND "DRIVE" STOPPED WORKING. NOW IT IS SITTING IN THE YARD AND WILL ONLY GO INTO 1ST AND 2ND GEAR AND REVERSE. IT WILL NOT GO INTO DRIVE.
Incident date: Apr 4, 2016
PLEASE REFER TO THE LETTER ATTACHED BELOW. IT IS A COPY OF THE LETTER THAT WAS ORIGINALLY SENT TO THE GEORGIA ATTORNEY GENERAL CONSUMER PROTECTION DIVISION ON JUNE 2, 2016. THANK YOU *TR
Fire
Incident date: Mar 23, 2005
PURCHASED ON 2004, USED, THE 2003 VEHICLE HAS CONSISTENTLY HAD THE HEAD LAMPS GO OUT WHEN IN HIGHBEAMS ARE ACTIVATED. THE DEALER SAID THIS IS A SHORT AND SAID IT WOULD COST ME TO FIX THEM AND THIS HAPPENS TO MANY OF THESE VEHICLES. MAJOR SAFETY ISSUE WHEN YOU ARE DRIVING AT NIGHT AND THE LIGHTS GO OUT. CLICKING THE LOW BEAMS ON TURN THE LIGHTS BACK ON. SINCE THIS SEEMS TO BE A KNOWN ISSUE, WHY IS ... Read more
Incident date: Jun 21, 2016
ALL FOUR DOOR LOCK LATCHES FAILED AT AROUND 70,000 MILES. THE LOCAL BUICK DEALERSHIP STATED THAT ALL 4 SENSORS WERE BAD AND REPAIR THEM FOR $1,600. BUICK HAS A PARTS QUALITY ISSUE OR A DESIGN PROBLEM. POSES A SAFETY ISSUE IF IN AN ACCIDENT.
Incident date: Jun 1, 2016
MY ORIGINAL MICHELIN LATITUDE TOUR 255/60R 19 WAS RECALLED. HOWEVER MY DOT IS OFF BY MAYBE 8 MONTHS. ISSUE WAS DEFECT INSIDEWALL. PERFORATION ETC. I HAVE THE WEXACT SAME ISSUE YET MY PRODUCTION DATES ARE NOT INCLUDED. PLEASE HELP ME. THESE ARE ORIGINAL INSALLED TIRES AND MY CAR HAS 19,1000 MILES AND ALL 4 TIRES HAVE THIS SAME SEVERE CRACKING ON ALL SIDEWALLS. MICHELIN WONT CONSIDER TO INCLUDE MINE... Read more
Incident date: May 21, 2016
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE LOW BEAM HEADLAMPS FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V755000 (EXTERIOR LIGHTING) AND 15V319000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A R... Read more
Incident date: Jun 7, 2016
CAR SPUTTERED WHILE DRIVING AT SLOW SPEED OR PULLING OFF FROM STANDING STILL AND LOST POWER AND THEN STOPPED COMPLETELY. COULD NOT TURN WHEEL. TRACTION OFF - STABILITRAK LIGHT CAME ON. TOWED TO DEALER - DEALER THOUGHT THEY REPAIRED. NEXT DAY SAME THING HAPPENED BUT NO DASH LIGHTS CAME ON. TOWED AGAIN TO DEALER - NOW IT NEEDS ENGINE HARNESS AND GM PART IS ON BACK ORDER WITH NO DATE FOR RELEASE... Read more
Incident date: Jun 17, 2016
HUSBAND WAS DRIVING CAR HOME ON A 6 HOUR ROAD TRIP. THE CHECK ENGINE LIGHT CAME ON. EVERYTIME HE WOULD SLOW DOWN TO A STOP OR NEAR STOP THE CAR WOULD SHUT OFF. ENGINE SOUNDS LIKE IT IS MISSING. I HAD ONSTAR RUN THEIR DIAGNOSTIC AND THEY SAID ISSUE WITH TIMING SYSTEM, ERROR CODE P0010. WHAT IF HE WOULD HAVE BEEN KILLED ON HIGHWAY BECAUSE OF THIS. READING OTHER COMPLAINTS IT LOOKS LIKE WE ARE ... Read more
Incident date: Jun 19, 2016
TL* THE CONTACT OWNS A 2016 BUICK ENCLAVE. WHILE GETTING CARGO OUT OF THE VEHICLE, THE TAILGATE CLOSED AND LOCKED AND FAILED TO RETRACT AND REOPEN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT SUSTAINED MINOR HAND INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000.
1 injured
Incident date: Jun 9, 2016
THE 1ST TIME I DROVE THIS CAR AT THE VISIBILITY RANGE OF LOW BEAM HEADLIGHTS WAS HORRIBLE. WHAT A DIFFERENCE FROM MY 2007 BUICK LUCERNE! I AVOIDED NIGHT DRIVING BECAUSE OF IT. THEN IN MARCH OF THIS YEAR I SAW A REPORT ONLINE AND ON NATIONAL NEWS ABOUT THE SAFETY OF 30 NEW CARS AND THEIR HEADLIGHT RATING BY THE INSURANCE INSTITUE GO HIGHWAY SAFETY. MY CAR, A 2016 BUICK VERANO WAS LISTED IN THE TOP ... Read more
Incident date: Sep 11, 2015
I PURCHASED A 2008 BUICK ENCLAVE IN SEPTEMBER 2015. I UNDERSTOOD THAT IT WAS AN OLDER VEHICLE, BUT IT APPEARED TO BE IN EXCEPTIONS CONDITION AND DECENT MILEAGE. HOWEVER, THE DAY AFTER PURCHASE, THERE WAS A PRETTY BAD STORM. AS I WAS DRIVING, WATER BEGAN TO POUR THROUGH THE CLOSED SUNROOF. IT LEAKED ONTO THE DASHBOARD, RAIN BEGAN TO SEEP FROM UNDERNEATH THE DASH ON BOTH SIDES ON TO MY FEET AS I DRO... Read more
Incident date: Jun 16, 2016
I HAVE 2002 BUICK REGAL,HAD FIXED FOR LOW COOLANT LIGHT SIGN PROBLEM SEVERAL TIME BY DEALER, LAST REPAIR WAS DONE 1-26-2016 BY DEALER AND DO NOT SHOW ANY MORE LOW COOLANT SIGN OF LIGHT, 20 DAYS LATER MY CAR STOPPED IN THE MIDDLE OF ROAD, I TOWED IT TO SAME DEALER, DEALER TOLD ME THAT TRANSMISSION NEED TO BE REPLACED BY VERBAL, I TOWED IT TO TRANSMISSION SHOP AND REPAIRED AND I COMPLAINTED TO ST... Read more
Incident date: Jun 16, 2016
I HAVE 2002 BUICK REGAL,HAD FIXED FOR LOW COOLANT LIGHT SIGN PROBLEM SEVERAL TIME BY DEALER, LAST REPAIR WAS DONE 1-26-2016 BY DEALER AND DO NOT SHOW ANY MORE LOW COOLANT SIGN OF LIGHT, 20 DAYS LATER MY CAR STOPPED IN THE MIDDLE OF ROAD, I TOWED IT TO SAME DEALER, DEALER TOLD ME THAT TRANSMISSION NEED TO BE REPLACED BY VERBAL, I TOWED IT TO TRANSMISSION SHOP AND REPAIRED AND I COMPLAINTED TO ST... Read more
Incident date: Jun 16, 2016
I HAVE 2002 BUICK REGAL,HAD FIXED FOR LOW COOLANT LIGHT SIGN PROBLEM SEVERAL TIME BY DEALER, LAST REPAIR WAS DONE 1-26-2016 BY DEALER AND DO NOT SHOW ANY MORE LOW COOLANT SIGN OF LIGHT, 20 DAYS LATER MY CAR STOPPED IN THE MIDDLE OF ROAD, I TOWED IT TO SAME DEALER, DEALER TOLD ME THAT TRANSMISSION NEED TO BE REPLACED BY VERBAL, I TOWED IT TO TRANSMISSION SHOP AND REPAIRED AND I COMPLAINTED TO ST... Read more
Incident date: Mar 2, 2016
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. WHILE DRIVING 30 MPH, THE PASSENGER SIDE AIR BAG LIGHT REMAINED ILLUMINATED. THE FAILURE RECURRED FREQUENTLY. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Incident date: Jun 11, 2016
LOSS OF,POWER STEERING WHEN TURNING AT LOW SPEED, ESPECIALLY TO THE LEFT. INTERMITTENT ISSUE, BUT USUALLY AT LEAST ONCE EVERY TIME I DRIVE IT. HAVE HAD TO COME TO COMPLETE STOP IN BUSY INTERSECTION TO MAKE SURE I GET THE WHEEL,TURNED ENOUGH TO COMPLETE THE TURN.