Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Jan 7, 2016
TL* THE CONTACT OWNS A 2001 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN ... Read more
Incident date: Jul 11, 2016
FUEL LEAK FROM THE ENGINE FUEL INJECTOR RAIL SUPPLY LINE HAD A PIN HOLE SPRAYING FUEL ONTO THE TOP OF THE ENGINE.
Incident date: Nov 19, 2014
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Jun 20, 2016
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. WHILE DRIVING 30 MPH, THE PASSENGER SIDE AIR BAG WARNING LIGHT REMAINED OFF EVEN WHEN THE SEAT WAS OCCUPIED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE DETAILS OF THE REPAIRS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000. THE VIN WAS NOT AVAILABLE. ..UPDATED 11/21/16 *BF *TR
Incident date: Jul 11, 2016
I HAD A 6 PACK OF BEER SITTING ON MY PASSENGER SEAT AND MY "AIRBAG" MALFUNCTION INDICATOR LIGHT BECAME ILLUMINATED. SO I REMOVED THE 6 PACK OF BEER FROM MY SEAT HOWEVER, THE AIRBAG LIGHT STAYED ILLUMINATED. THIS HAPPENED AFTER 5PM SO I HAVE YET TO CONTACT MY DEALER AS THEIR SERVICE CLOSES AT 5PM. THE CAR WAS SITTING IN THE PARKING LOT WHEN THIS OCCURRED. I FOUND FROM "GOOGLING" THIS ISSUE THAT TH... Read more
Incident date: Jul 16, 2014
INTERMITTENT AIR BAG WARNING LIGHT GOES ON AND OFF FOR PASSENGER SEAT WHETHER OR NOT THE SEAT IS OCCUPIED. THIS HAS CONTINUED FOR TWO YEARS. ON-STAR FAILURE CODE IS ALWAYS B0092. I TOOK THE BUICK TO A DEALER WHO ATTEMPTED TO FIX IT TWICE WITHOUT LUCK. THE THRID TRIP FOR A "FIX" WOULD HAVE COST ME $ 1,200 WITHOUT ANY GUARANTEES. IT STILL IS IN USE BUT I NOW KEEP MY FINGERS CROSSED. THIS HAPPENS ... Read more
Incident date: May 15, 2016
AFTER HEADLIGHTS ARE ON FOR A LONG TIME THEY WILL GO OFF.
Incident date: Jul 9, 2016
THE PASSENGER AIRBAG TELLTALE INTERMITTENTLY ILLUMINATES WHILE DRIVING. THE DEALER HAS ADVISED THE AIRBAG IS DISABLED AT THE TIMES THE LIGHT IS DISPLAYED. NHTSA REPORTS FROM OWNERS INDICATE THAT DEALER PART CHANGES (CONTROL, WEIGHT SENSOR, ETC.) HAVE NOT BEEN SUCCESSFUL TO CORRECT THE ISSUE. WITH THAT IN MIND, IT'S APPARENT THAT A DESIGN ISSUE MUST BE AT THE ROOT CAUSE. THIS ISSUE IS JUST AS DANGE... Read more
Incident date: Feb 24, 2016
LIFT GATE STOPS AT UPPER LIFT POSITION AND STARTS TO CLOSE WITH OUT NOTICE. IF YOUR NOT PAYING ATTENTION TO FULL OPERATION OF LIFT GATE CAN COME DOWN STRICKING A PERSONS HEAD. SEEMS THAT AUTOMATION SAFEY FEATURE WOULD BE TO STAY OPEN !!! NOT CLOSE UNEXSPECTEDLY??
5 injured
Incident date: Jun 19, 2016
TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE BECAME DIFFICULT TO CONTROL. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY INVOLVED IN A CRASH, BUT THE DETAILS WERE UNKNOWN. IN ADDITION, WHILE DRIVING, THE VEHICLE VEERED INTO ANOTHER LANE INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE... Read more
Incident date: Jul 7, 2016
I HAVE BEEN EXPERIENCING. SEVERE HESITATION AND LOSS OF POWER. I HAVE REPLACED THE 3 IGNITION COILS, THE IGNITION MODULE, NEW SPARK PLUGS, AND A WIRE SET. I HAVE BEEN READING ALOT ABOUT FIRES ON THIS SITE. YESTERDAY 7/7/16 WHEN I CAME HOME THERE WAS A LOUD WEERING SOUND, AND ONCE I TURNED OFF THE ENGINE THEIR WAS A LOUD PIERCING WHISTLE AS IF BUILT UP PRESSURE WAS BEING RELIEVED UNDER THE HOO... Read more
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. WHILE DRIVING VARIOUS SPEEDS, GREATER EFFORTS WERE NEEDED TO STEER THE VEHICLE AND AN ABNORMAL NOISE EMITTED FROM THE VEHICLE WITHOUT WARNING. THE CONTACT OBSERVED POWER STEERING FLUID LEAKING ONTO THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING PRESSURE HOSE FAILED AND NEEDED TO BE REPLACED. THE... Read more
Incident date: Jun 26, 2016
WITH NO IMPACTS, THE CAR WAS PARKED, AND WHEN PLACED IN R TO BACK UP, THE ENTIRE FRONT BUMPER,GRILL,LIGHTS WHEEL WELLS AND FOG LIGHT WIRES DROPPED OFF THE VEHICLE. ALL "RUBBER CONNECTORS TO THE CHASSIS WERE FATIGUED. 30189 MILES ON THE CAR. A CLEARLY DEFINED DEFECTIVE DESIGN TO HOLD THE ENTIRE FRONT OF THE CAR BY SIX FLIMSY, THIN AND PLASTIC OR RUBBER CONNECTORS. COST $1300, TO ME, $500. A FLIMSY ... Read more
Incident date: Jun 25, 2016
TL* THE CONTACT OWNS A 1996 BUICK SKYLARK. WHEN THE CONTACT STARTED THE VEHICLE, THE DRIVER'S SIDE AIR BAG DEPLOYED. THE DRIVER SUSTAINED INJURIES TO THE FACE, NECK, CHEST, RIGHT SHOULDER, AND MOUTH. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,818.
1 injured
Incident date: Jun 22, 2016
I WAS STRUCK ON THE DRIVERS SIDE BY ANOTHER VEHICLE THAT RAN A RED LIGHT WHILE I WAS GOING THROUGH AN INTERSECTION. SIDE AIRBAGS DEPLOYED BUT EMERGENCY FUEL SHUT OFF DID NOT WORK TO SHUT OFF FUEL SUPPLY OR FUEL IT GOT STUCK. THIS RESULTED IN FURTHER DAMAGE AND INJURIES AS THE CAR SPUN OUT OF CONTROL AND DID NOT STOP UNTIL IT HIT A TREE.
Crash
1 injured
Incident date: Jun 1, 2015
PASSENGER AIRBAG LIGHT STAYS ON. TOOK TO DEALERSHIP ON 6/29/16 THE FOLLOWING AT THE NOTES FROM THE DEALERSHIP TO CHECK THIS ISSUE: "CHECKED FOR CODES B00921. CHECKED BULLETIN. LUBED SEAT CONNECTOR AT PASSENGER FLOOR. CLEARED DTC. RECHECKED AND LIGHT IS OFF. MAY NEEED PPS MODULE IF LIGHT COME BACK ON. ALL OK AT THIS TIME." DEALERSHIP INFORMED MY SPOUSE THAT IF THE LIGHT IS ON, THAT THE AIRBAG MA... Read more
Incident date: Jun 1, 2015
PASSENGER AIRBAG LIGHT STAYS ON. TOOK TO DEALERSHIP ON 6/29/16 THE FOLLOWING AT THE NOTES FROM THE DEALERSHIP TO CHECK THIS ISSUE: "CHECKED FOR CODES B00921. CHECKED BULLETIN. LUBED SEAT CONNECTOR AT PASSENGER FLOOR. CLEARED DTC. RECHECKED AND LIGHT IS OFF. MAY NEEED PPS MODULE IF LIGHT COME BACK ON. ALL OK AT THIS TIME." DEALERSHIP INFORMED MY SPOUSE THAT IF THE LIGHT IS ON, THAT THE AIRBAG MA... Read more
Incident date: Jun 1, 2016
SINCE I'VE OWNED THE CAR IT'S BEEN VERY HARD TO DRIVE ON THE HWY ONCE I HIT A CERTAIN SPEED IT LOSES CONTROL VERY EASY ALSO THE ENGINE CONTROL MODULE KEEPS FAILING LOSS OF BATTERY ALL THE TIME I SMELL A BURNING PLASTIC SMELL COMING FROM THE BACK OF THE CAR EVERY SO OFTEN AND THE FRONT SEAT LOCKS UP ALL THE TIME ALSO SEEMS TO HAVE A FAILURE TO IT AS WELL AND THE 2012 BUICK LACROSSE I OWN SAYS THE... Read more
Incident date: Jun 1, 2016
SINCE I'VE OWNED THE CAR IT'S BEEN VERY HARD TO DRIVE ON THE HWY ONCE I HIT A CERTAIN SPEED IT LOSES CONTROL VERY EASY ALSO THE ENGINE CONTROL MODULE KEEPS FAILING LOSS OF BATTERY ALL THE TIME I SMELL A BURNING PLASTIC SMELL COMING FROM THE BACK OF THE CAR EVERY SO OFTEN AND THE FRONT SEAT LOCKS UP ALL THE TIME ALSO SEEMS TO HAVE A FAILURE TO IT AS WELL AND THE 2012 BUICK LACROSSE I OWN SAYS THE... Read more
Incident date: Jun 1, 2016
SINCE I'VE OWNED THE CAR IT'S BEEN VERY HARD TO DRIVE ON THE HWY ONCE I HIT A CERTAIN SPEED IT LOSES CONTROL VERY EASY ALSO THE ENGINE CONTROL MODULE KEEPS FAILING LOSS OF BATTERY ALL THE TIME I SMELL A BURNING PLASTIC SMELL COMING FROM THE BACK OF THE CAR EVERY SO OFTEN AND THE FRONT SEAT LOCKS UP ALL THE TIME ALSO SEEMS TO HAVE A FAILURE TO IT AS WELL AND THE 2012 BUICK LACROSSE I OWN SAYS THE... Read more
Incident date: Jul 1, 2016
ON FRIDAY, JULY 1, 2016 I WAS TRAVELING DOWN A 2 LANE ROAD WITH MY CRUISE CONTROL SET WHEN MY CAR SUFFERED A LOSS OF POWER. THE ENGINE STILL WAS RUNNING, BUT APPARENTLY MY TRANSMISSION LOST THE ABILITY TO POWER THE CAR. I WAS ABLE TO PARK ON THE SHOULDER OF THE ROAD, AND EVENTUALLY, TOWED TO MY MECHANICS SHOP. YESTERDAY I WAS TOLD THE PROBLEM WAS A FAULTY TRANSMISSION CONTROL AND IT WILL COST ME ... Read more
Incident date: Jul 1, 2016
ON FRIDAY, JULY 1, 2016 I WAS TRAVELING DOWN A 2 LANE ROAD WITH MY CRUISE CONTROL SET WHEN MY CAR SUFFERED A LOSS OF POWER. THE ENGINE STILL WAS RUNNING, BUT APPARENTLY MY TRANSMISSION LOST THE ABILITY TO POWER THE CAR. I WAS ABLE TO PARK ON THE SHOULDER OF THE ROAD, AND EVENTUALLY, TOWED TO MY MECHANICS SHOP. YESTERDAY I WAS TOLD THE PROBLEM WAS A FAULTY TRANSMISSION CONTROL AND IT WILL COST ME ... Read more
Incident date: Nov 25, 2014
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Jul 1, 2016
EXCESSIVE OIL CONSUMPTION.FAILED OIL CONSUMPTION TESTS 2.0 TURBO ENGINE. I HAD SAME PROBLEM WITH 2013 MALIBU WITH 2.0 TURBO ENGINE.WHERE IT DEVELOPED A CRACKED PISTON! AT AROUND 30 THOUSAND MILES
Incident date: Jul 4, 2016
I DROVE TO LITTLE CEASERS TO GET PIZZA, I TURNED THE CAR OFF AND WENT INSIDE, APPROXIMATELY 5 MIN LATER AND SOMEONE CAME INSIDE AND SAID THAT SOMEONE'S CAR WAS SMOKING, I WENT OUTSIDE AND IT WAS SMOKING HEAVILY FROM THE FRONT OF THE CAR, A WITNESS CALLED 911, BY THE TIME THE FIRE DEPARTMENT SHOWED UP THE FRONT OF THE VEHICLE WAS IN FLAMES, A TIRE EXPLODED AND THE FIRE DEPT WAS ABLE TO PUT IT OUT,... Read more
Fire
Incident date: Jun 25, 2016
TL* THE CONTACT OWNS A 2003 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND ALL THE WARNING INDICATORS FLASHED ON THE INSTRUMENT PANEL. THE VEHICLE EVENTUALLY RESTARTED. THE VEHICLE STALLED FIVE TIMES THE SAME DAY. THE CONTACT STATED THAT THE FAILURE OCCURRED TWELVE TIMES BEFORE THE LAST FAILURE. THE DEALER REPLACED THE IGNITION SWITCH. THE MANUFACTURER WAS NOTIFIED. THE APPRO... Read more
Incident date: Sep 22, 2015
AIR BAG WARNING INDICATOR ILLUMINATES ERRATICALLY. SOMETIMES IT IS ILLUMINATED WHEN STARTING THE ENGINE, SOMETIMES IT ILLUMINATES WHEN THE VEHICLE IS MOVING DOWN THE ROAD AT VARIOUS SPEEDS (NO REAL PATTERN). SOMETIMES THE WARNING LIGHT GOES OUT WHILE DRIVING AND OTHER TIMES IT STAYS ON UNTIL THE CAR IS PARKED AND TURNED OFF. IT SEEMS TO BE RELATED TO WARMER WEATHER BECAUSE THE SYMPTOMS WENT AWAY W... Read more
Incident date: Jul 4, 2016
THE POWER STEERING STOPS WORKING INTERMITTENTLY. WITHOUT WARNING, THE ABILITY TO STEER THE CAR BECOMES VERY DIFFICULT. THIS HAPPENS MOSTLY IN TURNS IN INTERSECTIONS. TURNING THE VEHICLE BACK STRAIGHT OUT OF A SWEEPING 90 DEGREE TURN IS ALMOST IMPOSSIBLE UNTIL A 5 TO 8 SECOND PAUSE ELAPSES. THIS IS EXTREMELY DANGEROUS, USUALLY CAUSING THE DRIVER TO BRAKE HEAVILY IN AN INTERSECTION FOR WHAT LOOKS LI... Read more
Incident date: Jul 1, 2016
2001 BUICK REGAL. CONSUMER WRITES IN REGARDS TO PARTS NOT AVAILABLE TO REPAIR DEFECTIVE RECALL NOTICE 15757. *SMD THE CONSUMER STATED THE VEHICLE CAUGHT FIRE. ALSO, THE VEHICLE HAD AN OVERHEATING PROBLEM. *JB
Fire
Incident date: May 2, 2016
2005 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS STILL ON BACK ORDER TO REPAIR HEAD LAMP DRIVER MODULE RECALL NOTICE. *SMD THE CONSUMER STATED THE HEAD LAMP WAS FINALLY REPLACED. *JB UPDATED 09/22/16.*JB
Incident date: Oct 1, 2015
I BOUGHT THIS 2008 BUICK ENCLAVE A YEAR AND A HALF AGO WITH LESS THAN 80,000 MILES ON IT, AND IT'S BEEN GIVING ME TRANSMISSION PROBLEMS ALREADY. I ALMOST GOT STRANDED AND COULDN'T GO ABY FASTER THAN 30 MPH. IT ALMOST CUT OFF ON ME IN THE MIDDLE OF THE ROAD. MY TRANSMISSION AND ENGINE BOTH WOULD LOSE POWER AND WOULDN'T GO PAST FIRST GEAT. MYRPM HAND WENT ALL THE WAY UP TO 4 WHICH IT NORMALLY STAYS ... Read more
Incident date: Oct 1, 2015
I BOUGHT THIS 2008 BUICK ENCLAVE A YEAR AND A HALF AGO WITH LESS THAN 80,000 MILES ON IT, AND IT'S BEEN GIVING ME TRANSMISSION PROBLEMS ALREADY. I ALMOST GOT STRANDED AND COULDN'T GO ABY FASTER THAN 30 MPH. IT ALMOST CUT OFF ON ME IN THE MIDDLE OF THE ROAD. MY TRANSMISSION AND ENGINE BOTH WOULD LOSE POWER AND WOULDN'T GO PAST FIRST GEAT. MYRPM HAND WENT ALL THE WAY UP TO 4 WHICH IT NORMALLY STAYS ... Read more
Incident date: Oct 1, 2015
I BOUGHT THIS 2008 BUICK ENCLAVE A YEAR AND A HALF AGO WITH LESS THAN 80,000 MILES ON IT, AND IT'S BEEN GIVING ME TRANSMISSION PROBLEMS ALREADY. I ALMOST GOT STRANDED AND COULDN'T GO ABY FASTER THAN 30 MPH. IT ALMOST CUT OFF ON ME IN THE MIDDLE OF THE ROAD. MY TRANSMISSION AND ENGINE BOTH WOULD LOSE POWER AND WOULDN'T GO PAST FIRST GEAT. MYRPM HAND WENT ALL THE WAY UP TO 4 WHICH IT NORMALLY STAYS ... Read more
Incident date: Jul 1, 2016
MY CAR HAS ONLY 55, 148 MILES AND THE POWER STEERING MODULE HAS GONE OUT ALREADY. I HAVE HAD MY CAR FOR ONLY 3 YEARS AND I HAVE ALREADY HAD PROBLEMS WITH THE TRANSMISSION AND NOW THE POWER STEERING. I AM NOT SURE HOW MUCH IT WILL COST TO GET IT REPAIR. MY CAR LOCKED UP AS I WAS DRIVING IT. I LOOKED DOWN AND SAW MY DASHBOARD FLASHING SAYING THAT THE POWER STEERING NEEDED TO BE SERVICE. I COULD NOT ... Read more
Incident date: Jul 5, 2016
THE STEERING IS ALMOST IMPOSSIBLE TO TURN AT SLOW SPEED OR IDLE. IT HAS 64,000 MILES ON IT. PLEASE HELP, IT'S NOT A SAFE CARE TO BE DRIVING AND AS MANY OF THE SAME PROBLEMS OTHERS HAVE WITH THE SAME YEAR AND SUPPOSEDLY FIXED BY BUICK IN 2008 I THINK THEY NEED TO UPGRADE OUR STEERING GEAR.
Incident date: Jul 1, 2016
I WAS TOLD MY GARAGE KEPT BUICK LUCERN WITH 18,000 MILES NEEDS GAS LINE AND BRAKE LINING REPLACEMENT BECAUSE OF RUST.
Incident date: Jun 11, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING 20 MPH, THE VEHICLE STALLED AND THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 21,200.
Incident date: Jun 11, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING 20 MPH, THE VEHICLE STALLED AND THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 21,200.
Incident date: Apr 30, 2007
WHEN BRAKING DOWN HILL THE ROTORS WARP MAKING IT ALMOST IMPOSSIBLE TO STOP IN AN EMERGENCY. DEALERSHIP PAID FOR THE SECOND REPAIR, CAR WAS ABOUT A YEAR OLD, SAYING IT WAS A DEFECT IN THE DESIGN, LIGHTWEIGHT ROTORS, CALIPERS AND BRAKE PADS. LUCKILY I LIVE IN AN AREA THAT IS FLAT. EVERY TIME I GO OUT OF TOWN I HAVE TO DEAL WITH THIS FEAR AND A REPAIR JOB. AN INDEPENDENT MECHANIC SAID I NEEDED TO UP... Read more
Incident date: Jun 30, 2016
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 08/16/16*LJ ... Read more
Incident date: Jun 22, 2016
TL* THE CONTACT OWNED A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 30 MPH AND MAKING A LEFT TURN, THE POWER STEERING AND BRAKES SEIZED WITHOUT WARNING. AS A RESULT, THE VEHICLE CRASHED INTO A CONCRETE POLE, GAS METER, AND TREE; HOWEVER, THE ENGINE CONTINUED TO REV. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS TO TURN OFF THE VEHICLE. THE AIR BAGS DEPLOYED. THE VEHICLE WAS DESTROYED AND TOWED. TH... Read more
Crash
2 injured
Incident date: Jun 22, 2016
TL* THE CONTACT OWNED A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 30 MPH AND MAKING A LEFT TURN, THE POWER STEERING AND BRAKES SEIZED WITHOUT WARNING. AS A RESULT, THE VEHICLE CRASHED INTO A CONCRETE POLE, GAS METER, AND TREE; HOWEVER, THE ENGINE CONTINUED TO REV. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS TO TURN OFF THE VEHICLE. THE AIR BAGS DEPLOYED. THE VEHICLE WAS DESTROYED AND TOWED. TH... Read more
Crash
2 injured
Incident date: Jun 22, 2016
TL* THE CONTACT OWNED A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 30 MPH AND MAKING A LEFT TURN, THE POWER STEERING AND BRAKES SEIZED WITHOUT WARNING. AS A RESULT, THE VEHICLE CRASHED INTO A CONCRETE POLE, GAS METER, AND TREE; HOWEVER, THE ENGINE CONTINUED TO REV. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS TO TURN OFF THE VEHICLE. THE AIR BAGS DEPLOYED. THE VEHICLE WAS DESTROYED AND TOWED. TH... Read more
Crash
2 injured
BUICK
RENDEZVOUS
(2002) - FUEL/PROPULSION SYSTEM
Jun 29, 2016
Incident date: Apr 1, 2016
TL* THE CONTACT OWNS A 2002 BUICK RENDEZVOUS. WHILE DRIVING VARIOUS SPEEDS, THE FUEL TANK LIGHT ILLUMINATED CONTINUOUSLY. THE CONTACT MENTIONED THAT THE VEHICLE WAS FILLED WITH FUEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL TANK NEEDED TO BE CLEANED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNO... Read more
BUICK
RENDEZVOUS
(2002) - ELECTRICAL SYSTEM
Jun 29, 2016
Incident date: Jan 7, 2016
TL* THE CONTACT OWNS A 2002 BUICK RENDEZVOUS. WHILE DRIVING APPROXIMATELY 25 TO 30 MPH, THE VEHICLE FILLED WITH SMOKE FROM THE FRONT INTERIOR VENTS. THE CONTACT IMMEDIATELY TURNED THE IGNITION OFF AND VACATED THE VEHICLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A MECHANIC SHOP WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR CAUGHT FIRE. THE WIRE HARNESS FROM THE FUSE BOX TO THE... Read more
Fire
BUICK
RENDEZVOUS
(2002) - VISIBILITY/WIPER
Jun 29, 2016
Incident date: Jan 7, 2016
TL* THE CONTACT OWNS A 2002 BUICK RENDEZVOUS. WHILE DRIVING APPROXIMATELY 25 TO 30 MPH, THE VEHICLE FILLED WITH SMOKE FROM THE FRONT INTERIOR VENTS. THE CONTACT IMMEDIATELY TURNED THE IGNITION OFF AND VACATED THE VEHICLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A MECHANIC SHOP WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR CAUGHT FIRE. THE WIRE HARNESS FROM THE FUSE BOX TO THE... Read more
Fire
Incident date: May 16, 2016
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). THE NOTIFICATION INDICATED THAT THE PARTS WERE AVAILABLE; HOWEVER, THE DEALER INDICATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
BUICK
RENDEZVOUS
(2006) - FUEL/PROPULSION SYSTEM
Jun 28, 2016
Incident date: Jun 22, 2016
GASLINERUSTEDOUTCAUSINGFUELTOSORAYUNDERVEHICLCAUSINGHEALTHPROBLEMSANDSICKNESSCAUSINGBREATHINGPROBLEMS SINCE I HAVE EMPHYSMSA
Incident date: Apr 19, 2014
TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SHOOK AND JERKED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS RESTARTED AND DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TOWED TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWAR... Read more
Incident date: Jun 27, 2016
MY 2005 BUICK RAINER SPEED METER STOP WORKING ALSO MY FUEL GAGE, OIL GAGE, RPM GAGE AND TEMP GAGES ALL HAVE STOP WORKING CORRECTLY.