Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
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Showing 28,307 complaints for BUICK
BUICK
LACROSSE
(2010) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Aug 16, 2016
Incident date: Jun 4, 2012
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHEN THE VEHICLE WAS STARTED AND WHILE DRIVING, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE DEALER DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE CATALYTIC CONVERTER WAS REPLACED THREE TIMES. THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOTIFIED OF TH... Read more
Incident date: Jul 23, 2016
VEHICLE HAS NUMEROUS ISSUES OVER THE YEARS. 80K MILES CURRENTLY, TIRES LEAK AIR BECAUSE OF CORROSION ON THE RIMS, THIS IS MY 2ND SET OF TIRES NOT COUNTING THE SET THE VEHICLE CAME WITH, BREAKS HAVE BEEN DONE TWICE, ROTORS HAVE BEEN REPLACED, BOTH FRONT DOOR HANDLES HAVE COME OFF, PROBLEMS WITH THE LEVELER, NOW DOOR LOCKS LOCK/UNLOCK WHILE DRIVING BUT NOT JUST ONCE (MIGHT HAPPEN 6-8 TIMES). LOCAL... Read more
Incident date: Jul 23, 2016
VEHICLE HAS NUMEROUS ISSUES OVER THE YEARS. 80K MILES CURRENTLY, TIRES LEAK AIR BECAUSE OF CORROSION ON THE RIMS, THIS IS MY 2ND SET OF TIRES NOT COUNTING THE SET THE VEHICLE CAME WITH, BREAKS HAVE BEEN DONE TWICE, ROTORS HAVE BEEN REPLACED, BOTH FRONT DOOR HANDLES HAVE COME OFF, PROBLEMS WITH THE LEVELER, NOW DOOR LOCKS LOCK/UNLOCK WHILE DRIVING BUT NOT JUST ONCE (MIGHT HAPPEN 6-8 TIMES). LOCAL... Read more
Incident date: Jul 23, 2016
VEHICLE HAS NUMEROUS ISSUES OVER THE YEARS. 80K MILES CURRENTLY, TIRES LEAK AIR BECAUSE OF CORROSION ON THE RIMS, THIS IS MY 2ND SET OF TIRES NOT COUNTING THE SET THE VEHICLE CAME WITH, BREAKS HAVE BEEN DONE TWICE, ROTORS HAVE BEEN REPLACED, BOTH FRONT DOOR HANDLES HAVE COME OFF, PROBLEMS WITH THE LEVELER, NOW DOOR LOCKS LOCK/UNLOCK WHILE DRIVING BUT NOT JUST ONCE (MIGHT HAPPEN 6-8 TIMES). LOCAL... Read more
Incident date: Jul 5, 2016
MY FIRST COMPLAINT HAS TO DO WITH THE "LOW FUEL" WARNING INDICATOR NOT FUNCTIONING PROPERLY. THIS DOESN'T OCCUR OFTEN, BUT I'VE NOTICED IT HAPPEN 3 TIMES IN THE PAST 6 MONTHS, AND I'M UNSURE OF WHEN THIS ISSUE FIRST BEGAN. TYPICALLY, THE FUEL LEVEL INDICATOR WILL BE AT 1/4 OR BELOW, AND WHEN DRIVING A LONG DISTANCE, STOPPING AND GOING, AND/OR ON HILLY RURAL ROADS, WHEN THE NEEDLE CROSSES INTO THE ... Read more
Incident date: Jul 5, 2016
MY FIRST COMPLAINT HAS TO DO WITH THE "LOW FUEL" WARNING INDICATOR NOT FUNCTIONING PROPERLY. THIS DOESN'T OCCUR OFTEN, BUT I'VE NOTICED IT HAPPEN 3 TIMES IN THE PAST 6 MONTHS, AND I'M UNSURE OF WHEN THIS ISSUE FIRST BEGAN. TYPICALLY, THE FUEL LEVEL INDICATOR WILL BE AT 1/4 OR BELOW, AND WHEN DRIVING A LONG DISTANCE, STOPPING AND GOING, AND/OR ON HILLY RURAL ROADS, WHEN THE NEEDLE CROSSES INTO THE ... Read more
Incident date: Jul 5, 2016
MY FIRST COMPLAINT HAS TO DO WITH THE "LOW FUEL" WARNING INDICATOR NOT FUNCTIONING PROPERLY. THIS DOESN'T OCCUR OFTEN, BUT I'VE NOTICED IT HAPPEN 3 TIMES IN THE PAST 6 MONTHS, AND I'M UNSURE OF WHEN THIS ISSUE FIRST BEGAN. TYPICALLY, THE FUEL LEVEL INDICATOR WILL BE AT 1/4 OR BELOW, AND WHEN DRIVING A LONG DISTANCE, STOPPING AND GOING, AND/OR ON HILLY RURAL ROADS, WHEN THE NEEDLE CROSSES INTO THE ... Read more
Incident date: Jun 12, 2016
TAKATA RECALL HAD STOP AT A STORE GOT BACK IN CAR PUT CAR IN DRIVE PULL OUT CAR MADE LIKE A DOOR BELL SOUND PADLEL TO FLOOR NO SPEED CAR WAS NOT MOVING TRACTION LIGHT CAME ON STABLEBILTY TRACTIONL LIGHT PARK UNABLE IIGHTON ENEINGEL LIGHT ON DID NOT GO OUTIN THE FIRST TIME IN MOTIOM ON CITY STREET SECOND TIME ON HIGHWAY TURNING06 T TA ... Read more
Incident date: Jun 12, 2016
TAKATA RECALL HAD STOP AT A STORE GOT BACK IN CAR PUT CAR IN DRIVE PULL OUT CAR MADE LIKE A DOOR BELL SOUND PADLEL TO FLOOR NO SPEED CAR WAS NOT MOVING TRACTION LIGHT CAME ON STABLEBILTY TRACTIONL LIGHT PARK UNABLE IIGHTON ENEINGEL LIGHT ON DID NOT GO OUTIN THE FIRST TIME IN MOTIOM ON CITY STREET SECOND TIME ON HIGHWAY TURNING06 T TA ... Read more
Incident date: Jun 12, 2016
TAKATA RECALL HAD STOP AT A STORE GOT BACK IN CAR PUT CAR IN DRIVE PULL OUT CAR MADE LIKE A DOOR BELL SOUND PADLEL TO FLOOR NO SPEED CAR WAS NOT MOVING TRACTION LIGHT CAME ON STABLEBILTY TRACTIONL LIGHT PARK UNABLE IIGHTON ENEINGEL LIGHT ON DID NOT GO OUTIN THE FIRST TIME IN MOTIOM ON CITY STREET SECOND TIME ON HIGHWAY TURNING06 T TA ... Read more
Incident date: Aug 12, 2016
TL* THE CONTACT OWNS A 2006 BUICK TERRAZA. WHILE DRIVING AT UNKNOWN SPEEDS, AN ABNORMAL CLUNKING SOUND EMITTED FROM UNDER THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND VERIFIED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V110000 (SUSPENSION). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 95,100.
Incident date: Aug 12, 2016
CAR WOULD CRANK OVER BUT WOULD NOT START. HAD FUEL PUMP AND BURNT RELAY REPLACED AND AND AN HOUR LATER THE CAR FUEL RELAY FAILED DUE TO OVERHEATING.
Incident date: Aug 12, 2016
CAR WOULD CRANK OVER BUT WOULD NOT START. HAD FUEL PUMP AND BURNT RELAY REPLACED AND AND AN HOUR LATER THE CAR FUEL RELAY FAILED DUE TO OVERHEATING.
BUICK
RENDEZVOUS
(2005) - ENGINE
Aug 13, 2016
Incident date: Aug 8, 2016
VEHICLE OVERHEATED TO THE MAXIMUM, THEN IT STALLED. I WAITED A BIT AND WAS ABLE TO RESTART IT. THE TEMP. RETURNED TO NORMAL. WHILE CONTINUING TO DRIVE HOME AT 35 MI PER HR. IT STALLED AGAIN, AND I WAS ABLE TO RESTART IT, AND MAKE IT HOME. I PHONED MY MECHANIC, AND HAD IT TOWED THERE. HE INFORMED ME THERE WAS WATER IN THE EXHAUST WHICH INDICATED EXPENSIVE HEAD GASKET PROBLEMS. HE SUGGESTED I SELL ... Read more
Incident date: Mar 15, 2016
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING 45 MPH, THE LOW BEAM HEADLAMPS FAILED TO OPERATE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF ... Read more
Incident date: Aug 9, 2016
SERVICE TRACTION CONTROL AND STABILIZER. I BELIEVE THIS IS A SAFETY ISSUE. AND NOT COVERED BY WARRANTY.
Incident date: Aug 11, 2016
I WAS AT A STOP SIGN AND WHEN IT WAS MY TURN TO GO I STARTED TO DRIVE AND REALIZED MY CAR WAS NOT ACCELERATING, I HAD THE GAS PEDDLE ALL THE WAY TO THE FLOOR AS A TRACTOR TRAILER WAS FASTLY APPROACHING MY REAR BUMPER, LUCKLY I WAS ABLE TO COAST TO MEDIAN. TOOK TO DEALER AND THEY SAID THERE WAS A SWITCH THAT NEEDED TO BE REPLACED. MY ENTIRE DASHBOARD LIGHTS AND RADIO WENT OUT, WHICH DEALERSHIP HAD ... Read more
Incident date: Aug 11, 2016
I WAS AT A STOP SIGN AND WHEN IT WAS MY TURN TO GO I STARTED TO DRIVE AND REALIZED MY CAR WAS NOT ACCELERATING, I HAD THE GAS PEDDLE ALL THE WAY TO THE FLOOR AS A TRACTOR TRAILER WAS FASTLY APPROACHING MY REAR BUMPER, LUCKLY I WAS ABLE TO COAST TO MEDIAN. TOOK TO DEALER AND THEY SAID THERE WAS A SWITCH THAT NEEDED TO BE REPLACED. MY ENTIRE DASHBOARD LIGHTS AND RADIO WENT OUT, WHICH DEALERSHIP HAD ... Read more
Incident date: Aug 11, 2016
I WAS AT A STOP SIGN AND WHEN IT WAS MY TURN TO GO I STARTED TO DRIVE AND REALIZED MY CAR WAS NOT ACCELERATING, I HAD THE GAS PEDDLE ALL THE WAY TO THE FLOOR AS A TRACTOR TRAILER WAS FASTLY APPROACHING MY REAR BUMPER, LUCKLY I WAS ABLE TO COAST TO MEDIAN. TOOK TO DEALER AND THEY SAID THERE WAS A SWITCH THAT NEEDED TO BE REPLACED. MY ENTIRE DASHBOARD LIGHTS AND RADIO WENT OUT, WHICH DEALERSHIP HAD ... Read more
BUICK
PARK AVENUE
(2003) - ENGINE
Aug 10, 2016
Incident date: Aug 9, 2016
FRONT CENTER MOTOR MOUNT FAILED @ 66KMILES.
Incident date: Jun 23, 2016
LETTER FROM SENATOR GILLIBRAND ON BEHALF OF CONSTITUENT RE ASSISTANCE IN GETTING GM TO PROVIDE PARTS FOR THE REPAIR OF 2016 BUICK CASCADE. *SMD THE CONSUMER STATED THE VEHICLE SUSTAINED FRONT END DAMAGE IN A COLLISION ON JUNE 23 ,2016 AND THE PARTS WERE NOT AVAILABLE TO REPAIR THE VEHICLE. *JB
Incident date: Aug 9, 2016
WHEN DRIVING, USUALLY AT HIGHWAY SPEEDS, ONE OF THE FRONT BRAKES WILL AUTOMATICALLY GRIP, MAKING THE NOSE DIVE AND MAKING IT HATS TO MAINTAIN CONTROL OF THE VEHICLE. THE MESSAGE DISPLAYED SAYS TO SERVICE THE STABILITY CONTROL SYSTEM, WHICH WE HAVE DONE WITH NO RESOLUTION. WE HAVE NEARLY GOTTEN IN WRECKS.
Incident date: Jul 5, 2016
THE SUB FRAME (SOMETIMES CALLED ENGINE CRADLE) BUSHINGS, RETAINERS, AND THE SUB FRAME ITSELF WHEREIN THEY MOUNT, ARE DECAYED. SOME BUSHINGS AND RETAINERS ARE COMPLETELY MISSING. HAVING INVESTIGATED THE REQUIREMENTS FOR REPAIR, I HAVE FOUND THAT NEARLY ALL GM CARS WITH THIS MOUNTING SYSTEM ARE EXPERIENCING THE SAME MALFUNCTION. THIS IS DEFINITELY A SAFETY ISSUE, IN THAT THE ENGINE CRADLE CAN FALL ... Read more
Incident date: Aug 4, 2016
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE THE GEAR SHIFTER STICK WAS IN THE REVERSE POSITION AND THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO MOVE. A MAINTENANCE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT KNOWN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAI... Read more
BUICK
RENDEZVOUS
(2003) - FUEL/PROPULSION SYSTEM
Aug 8, 2016
Incident date: Aug 1, 2016
AS I PULLED UP TO MY HOME AND GOT OUT OF THE VEHICLE; I SMELLED A STRONG GASOLINE SMELL. I NOTICED DRIPPIN UNDER MY VEHICLE. I TOOK IT TO THE SHOP THIS WEEKEND. GASOLINE LEAKING THROUGH THE NECK OF THE TANK.
Incident date: Jul 15, 2016
WE HAVE A 2009 BUICK ENCLAVE WITH THE FAULTY STEERING AT LOW SPEED. THE STEERING WHEEL APPEARS TO LOCK UP OR TURN VERY HARD. IN PARKING LOTS IT IS ALMOST IMPOSSIBLE TO TURN BY A SMALL WOMAN (ALMOST HIT SOMEONE WALKING). GM WILL NOT DO ANYTHING ON THIS CAR BECAUSE IT HAS A BRANDED TITLE, EVEN THOUGH THERE IS A SPECIAL COVERAGE OF 10 YEARS OR 150000 MILES AND THIS 2009 HAS ONLY 70000 OR SO. IF THIS ... Read more
Incident date: Jul 6, 2016
THE SWITCH THAT TURNS OFF THE RADIO. WHEN YOU OPEN THE DRIVERS DOOR DOES NOT WORK. MOST OF THE TIME; WITHOUT A LOT JIGGLING.
Incident date: Dec 18, 2013
MY MOTHER HAD STOPPED HER CAR IN MY DRIVEWAY . THE MOTOR WAS STILL RUNNING . SHE REACHED OVER INSIDE THE CAR AND PUSHED THE IGNITION BUTTON TO STOP THE MOTOR ( WHILE STANDING OUTSIDE THE CAR )THE CAR ROLLED BACK PULLING HER UNDER IT RUNNING HER OVER AND KILLED HER. I WAS KNOCKED DOWN BY THE DOOR AND DRUG INTO THE STREET
1 injured
1 deaths
Incident date: Aug 5, 2016
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE MAKING A RIGHT TURN, THERE WAS A CRACKING NOISE UNDERNEATH THE FRONT DRIVER SIDE OF THE VEHICLE. THE CONTACT STOPPED THE VEHICLE AND NOTICED THAT THE FRONT STABILIZER BAR DETACHED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.
Incident date: Mar 1, 2015
MOSTLY IN MORNINGS, BRAKES MAKE A GRINDING NOISE AND SLOW DOWN THE CAR. HAPPENS MOST COOLER DAYS
Incident date: Aug 1, 2016
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT AFTER SHUTTING THE VEHICLE OFF, THE VEHICLE WOULD NOT IMMEDIATELY RESTART. WHILE INSPECTING THE VEHICLE IT WAS DISCOVERED THAT THE FUSE BOX AND FUEL PUMP HAD MELTED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.
Fire
Incident date: Aug 1, 2016
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT AFTER SHUTTING THE VEHICLE OFF, THE VEHICLE WOULD NOT IMMEDIATELY RESTART. WHILE INSPECTING THE VEHICLE IT WAS DISCOVERED THAT THE FUSE BOX AND FUEL PUMP HAD MELTED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.
Fire
Incident date: Aug 3, 2016
POWER STEERING RACK AND PINION SEALS ARE LEAKING AT 75000 MILES AS NOTED AT GM DEALER DURING ROUTINE SERVICE THIS IS A SAFETY ISSUE THAT GM NEEDS TO ADDRESS THROUGH A RECALL
Incident date: Aug 4, 2016
THERE HAVE BEEN ISSUES WITH THE ENGINE STARTING WHICH IS APART OF A CLASS SUIT BUT HAS NOT BEEN SOLIDIFIED. I AM ANGERED AS TO WHY MY CAR KEEPS NOT STARTING WHEN IN POSITION. I HAVE TO TRY TO START MY VEHICLE SEVERAL TIMES BEFORE ACTUALLY STARTING. NOW I TAKE IT IN AND ITS STILL AN ENGINE ISSUE WHICH THEY SAID IT WAS THE CAMSHAFT. MY LOCAL DEALERSHIP HAS NO LOANER VEHICLE AND IM NOW WITHOUT A ... Read more
Incident date: Feb 3, 2016
VEHICLE COMPLETELY DEAD AFTER ALL TYPES OF ELECTRICAL MESSAGES DISPLAYED WHEN TRYING TO START. CAR WAS STATIONARY BOTH TIMES. THIS FIRST HAPPENED EARLY FEB 2016; THEN REPEATED SIMILAR SCENARIO 20 DAYS LATER. CAR WAS TOWED BOTH TIMES. LOW MILEAGE 52,278 MILES. MESSAGES GENERIC, DEALER COULD NOT DETERMINE PROBLEM AND CONTACTED THE GM CUSTOMER CENTER ALSO. NOTHING DONE FIRST TIME. SECOND T... Read more
Incident date: Aug 2, 2016
TL* THE CONTACT OWNS A 2003 BUICK REGAL. AFTER PARKING THE VEHICLE, SMOKE APPEARED UNDER THE HOOD. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FLAMES. A FIRE REPORT WAS NOT FILED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 188,000.
Fire
Incident date: Jul 23, 2016
AT 55 MPH THE TRANSMISSION SUDDENLY SHIFTED INTO NEUTRAL AND THE ENGINE RPM INCREASES. LIGHT BREAKING APPLIED WITHOUT OPERATOR. GEARSHIFT LEVER AND GAS PEDAL BOTH UNRESPONSIVE. CONTINUE AT 10 MPH TO GET OFF FOUR LANE, TURN OFF ENGINE AND RESTART FOR NORMAL OPERATION. NO WARNING LIGHTS, DEALER COULD NOT DUPLICATE MALFUNCTION, STATED NO CODES WERE SET.
Incident date: Dec 18, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 06V417000 (AIR BAGS). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Incident date: Aug 2, 2016
NOTICED A WHINING NOISE IN MY STEERING WHEEL WHEN TURNING. CALLED THE DEALERSHIP AND WAS TOLD THIS WAS "NORMAL". NOT BEING SATISFIED WITH THIS TOOK IT IN AND INSISTED THEY CHECK IT. I WAS THEN TOLD THE RACK AND PINION IS FAILING AND NEEDS TO BE REPLACED. THE COST WOULD BE $2000. I BOUGHT THIS CAR NEW AND IT ONLY HAS 41,000 MILES ON IT. I FEEL THAT THIS SHOULD BE PAID BY GM SINCE THIS IS A COMMON ... Read more
BUICK
RENDEZVOUS
(2002) - SERVICE BRAKES
Aug 1, 2016
Incident date: Jul 15, 2016
WHEN DRIVING THE BUICK RENDEZVOUS 2002 HOME THE BRAKES BEGAN TO NOT RESPOND. AFTER ARRIVING HOME AND DRIVING DOWN OUR DRIVEWAY, THE SUV HAD SMOKE COMING OUT OF THE ENGINE. THE BUICK RENDEZVOUS WAS TURNED OFF BUT CONTINUED TO EXPELLED LARGE AMOUNTS OF SMOKE UNDER THE ENGINE AREA. WITHIN 5 MINUTES THE ENGINE AREA CAUGHT ON FIRE. THE BOZRAH FIRE DEPARTMENT WAS CALLED AND BY THE TIME THEY ARRIVED W... Read more
Fire
BUICK
RENDEZVOUS
(2002) - ELECTRICAL SYSTEM
Aug 1, 2016
Incident date: Jul 15, 2016
WHEN DRIVING THE BUICK RENDEZVOUS 2002 HOME THE BRAKES BEGAN TO NOT RESPOND. AFTER ARRIVING HOME AND DRIVING DOWN OUR DRIVEWAY, THE SUV HAD SMOKE COMING OUT OF THE ENGINE. THE BUICK RENDEZVOUS WAS TURNED OFF BUT CONTINUED TO EXPELLED LARGE AMOUNTS OF SMOKE UNDER THE ENGINE AREA. WITHIN 5 MINUTES THE ENGINE AREA CAUGHT ON FIRE. THE BOZRAH FIRE DEPARTMENT WAS CALLED AND BY THE TIME THEY ARRIVED W... Read more
Fire
Incident date: Mar 5, 2013
TL* THE CONTACT OWNS A 2003 BUICK CENTURY. WHILE DRIVING VARIOUS SPEEDS, THE PLASTIC HEADLIGHT COVERS CAUSED A HAZE OVER THE HEADLIGHTS, WHICH PREVENTED THEM FROM ILLUMINATING CORRECTLY AT NIGHT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED BY THE TECHNICIAN TO CLEAN OR REPLACE THE PLASTIC HEADLIGHT COVERS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE ... Read more
Incident date: Jul 30, 2016
WHILE I WAS DRIVING ALL THE DASHBOARD LIGHTS WANT OUT COMPLETELY, THE CAR DIDN'T STOP RUNNING. I GOT HOME AND TRIED TO GET INTO THE CAR TWO HOURS LATER AND THE DOORS WOULD NOT OPEN WITH THE REMOTE,SO I USE THE KEY TO ENTER THE CAR, CLOSE THE DOOR AND THE ALARM WANT OFF AND THE DOORS LOCKED, I PRESSED DOWN ON THE BREAK AND PUSH IN ON THE START BUTTON, THE PANEL LITE UP SAID THAT THE REMOTE DOSE NO... Read more
Incident date: Jul 30, 2016
WHILE I WAS DRIVING ALL THE DASHBOARD LIGHTS WANT OUT COMPLETELY, THE CAR DIDN'T STOP RUNNING. I GOT HOME AND TRIED TO GET INTO THE CAR TWO HOURS LATER AND THE DOORS WOULD NOT OPEN WITH THE REMOTE,SO I USE THE KEY TO ENTER THE CAR, CLOSE THE DOOR AND THE ALARM WANT OFF AND THE DOORS LOCKED, I PRESSED DOWN ON THE BREAK AND PUSH IN ON THE START BUTTON, THE PANEL LITE UP SAID THAT THE REMOTE DOSE NO... Read more
Incident date: Apr 24, 2016
I HAVE THE RECALL LETTER. I HAVE BEEN TO DUER SPEET IN FREMONT MI 4 TIMES AND TO JIM WINTER IN JACKSON MI. BOTH PLACES TOLD ME THEY WOULD CALL AS SOON AS THE PARTS CAME IN. I HAVE BEEN WAITING TO HEAR FROM THEM SINCE FEB. IT'S A SAFETY RECALL!! DOES ANYBODY CARE THAT THIS CAR SHOULD BE FIXED?
Incident date: Nov 24, 2015
TAKATA RECALL, THE ENGINE STALLED WHILE DRIVING THE CAR ESPECIALLY DURING TURNS. THE CAR CONTINUED TO HESITATE TO STALL IN TRAFFIC. THE CAR VIBRATED NEARBY THE STEERING COLUMN WHILE DRIVING IN TRAFFIC. THE CAR FLOOR APPEARED TO CAVE IN ON THE LEFT SIDE ON THE DRIVER'S SIDE. THE HEATER FAILED TO BLOW OUT HOT AIR. THE TELEPHONE CALLS WERE DISTORTED AS EVIDENCED BY BEING UNABLE TO HEAR THE CALLER.
Incident date: Nov 24, 2015
TAKATA RECALL, THE ENGINE STALLED WHILE DRIVING THE CAR ESPECIALLY DURING TURNS. THE CAR CONTINUED TO HESITATE TO STALL IN TRAFFIC. THE CAR VIBRATED NEARBY THE STEERING COLUMN WHILE DRIVING IN TRAFFIC. THE CAR FLOOR APPEARED TO CAVE IN ON THE LEFT SIDE ON THE DRIVER'S SIDE. THE HEATER FAILED TO BLOW OUT HOT AIR. THE TELEPHONE CALLS WERE DISTORTED AS EVIDENCED BY BEING UNABLE TO HEAR THE CALLER.
Incident date: Nov 24, 2015
TAKATA RECALL, THE ENGINE STALLED WHILE DRIVING THE CAR ESPECIALLY DURING TURNS. THE CAR CONTINUED TO HESITATE TO STALL IN TRAFFIC. THE CAR VIBRATED NEARBY THE STEERING COLUMN WHILE DRIVING IN TRAFFIC. THE CAR FLOOR APPEARED TO CAVE IN ON THE LEFT SIDE ON THE DRIVER'S SIDE. THE HEATER FAILED TO BLOW OUT HOT AIR. THE TELEPHONE CALLS WERE DISTORTED AS EVIDENCED BY BEING UNABLE TO HEAR THE CALLER.
Incident date: Jul 18, 2016
POWER STEERING GOES IN AND OUT. WILL WORK WHEN THE CAR IS FIRST STARTED BUT ONCE IT WARMS UP, POWER STEERING FAILS. HAS BEEN HAPPENING FOR A FEW WEEKS, LOCAL MECHANIC SAYS THERE IS A SPECIAL COVERAGE ADJUSTMENT BUT I THE ONLY WAY I KNOW ABOUT IT IS THEY FOUND THE INFORMATION.
Incident date: Jul 29, 2016
FUEL GAUGE IS ERRADIC. IT BOUNCES FROM FULL TO EMPTY.