Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Jun 1, 2016
POWER STEERING LOCKS UP AT SLOW SPEED. STEERING WHEEL IS ALMOST IMPOSSIBLE TO TURN. I AM CONCERNED THAT IT WILL GET WORSE. HAVE AN APPOINTMENT WITH BUICK DEALER TO CHECK PROBLEM. MILEAGE IS 68,000 MILES.
Incident date: Aug 23, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE TAIL LIGHTS FAILED TO ILLUMINATE. THE BRAKE PEDAL HAD TO BE DEPRESSED TO THE FLOORBOARD IN ORDER FOR THE TAIL LIGHTS TO ILLUMINATE. THE DEALER DIAGNOSED THAT THE TAIL LIGHT SENSOR FAILED. THE TAIL LIGHT SENSOR AND BRAKE PADS WERE REPLACED; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILE... Read more
Incident date: Aug 23, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE TAIL LIGHTS FAILED TO ILLUMINATE. THE BRAKE PEDAL HAD TO BE DEPRESSED TO THE FLOORBOARD IN ORDER FOR THE TAIL LIGHTS TO ILLUMINATE. THE DEALER DIAGNOSED THAT THE TAIL LIGHT SENSOR FAILED. THE TAIL LIGHT SENSOR AND BRAKE PADS WERE REPLACED; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILE... Read more
Incident date: Jan 4, 2016
"TAKATA RECALL" FRONT PASSENGER SEAT AIRBAG WOULD STAY OFF WHENEVER PASSENGER IS SITING IN SEAT WITH SEAT BELT FASTENED.. THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT THIS SAME ISSUE NATIONALLY AND IT IS A SAFETY ISSUE. I HAD TO REPLACE A PASS PRESENCE MODULE AT A COST OF OVER $900.00. I TOOK OUT A 3 YEAR WARRANTY TO COVER ALL ELECTRICAL ISSUES WHEN PURCHASING THIS CAR AND SURPRISINGLY THIS MODULE W... Read more
Incident date: Aug 12, 2016
OUR TIMING BELT NEEDS TO BE REPLACED AT ABOUT 106,000 MILES. THERE IS A SERVICE BULLETIN EXTENDING SPECIAL COVERAGE FOR THIS ISSUE FOR THE 2009 MODEL YEAR. TO MY UNDERSTANDING, THERE WERE NO CHANGES MADE TO THE DESIGN FOR 2010, BUT COVERAGE IS NOT EXTENDED FOR 2010 MODEL YEARS. THIS IS A SAFETY ISSUE BECAUSE THE CAR COULD STOP RUNNING IN THE MIDDLE OF THE HIGHWAY IF THE TIMING CHAIN BRAKES WHIL... Read more
Incident date: Jan 15, 2014
SEATBELT LIGHT CAME ON DASH ON; NO AIRBAG LIGHT ALSO ON FOR PASSENGER SIDE. FIRST TIME IT HAPPENED SOMEONE EXITED PASSENGER SEAT WHILE CAR WAS IN PARK. INTERMITTENT CHIME WHETHER SEAT BELT WAS IN USE OR NOT; WHETHER SOMEONE WAS IN PASSENGER SEAT OR NOT. THAT HAS SINCE CEASED TO HAPPEN. DEALER STATES DASH LIGHT ON ALSO MEANS NO AIRBAG FOR DRIVER SIDE. FIX IS OVER $1500. HAVE READ MANY OTHER SIMILAR... Read more
Incident date: Feb 29, 2016
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE FRONT PASSENGER SIDE AIR BAG WARNING LIGHT ILLUMINATED WITH A PASSENGER IN THE FRONT SEAT. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PASSENGER PRESENCE SYSTEM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS... Read more
Incident date: Aug 14, 2016
WHILE ENTERING INTERSTATE OFF RAMP I STARTED SLOWING DOWN AND VEHICLE ACCELERATED TO A VERY HIGH SPEED. WITH EXTREME BRAKE PEDAL PRESSURE WAS NOT ABLE TO SLOW VEHICLE DOWN FOR APPROXIMATELY 100 YARDS. I HAD TO CHANGE 3 LANES TO AVOID COLLIONS WITH VEHICLES IN FRONT.
Incident date: Aug 14, 2016
WHILE ENTERING INTERSTATE OFF RAMP I STARTED SLOWING DOWN AND VEHICLE ACCELERATED TO A VERY HIGH SPEED. WITH EXTREME BRAKE PEDAL PRESSURE WAS NOT ABLE TO SLOW VEHICLE DOWN FOR APPROXIMATELY 100 YARDS. I HAD TO CHANGE 3 LANES TO AVOID COLLIONS WITH VEHICLES IN FRONT.
Incident date: Aug 16, 2016
WHILE ENTERING A PARKING LOT AT APPROXIMATELY 20 MPH VEHICLE SUDDENLY ACCELERATED AT VERY HIGH RPMS AND JUMPED THE CURB HITTING A TREE, EXTREME PRESSURE ON BRAKE PEDAL WOULD NOT STOP VEHICLE.. THIS WAS THE SECOND TIME IN 2 DAYS THIS PROBLEM OCCURRED..
Crash
Incident date: Aug 16, 2016
WHILE ENTERING A PARKING LOT AT APPROXIMATELY 20 MPH VEHICLE SUDDENLY ACCELERATED AT VERY HIGH RPMS AND JUMPED THE CURB HITTING A TREE, EXTREME PRESSURE ON BRAKE PEDAL WOULD NOT STOP VEHICLE.. THIS WAS THE SECOND TIME IN 2 DAYS THIS PROBLEM OCCURRED..
Crash
Incident date: Apr 13, 2015
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE STABILITY CONTROL WARNING INDICATOR RANDOMLY FLASHED. IN ADDITION, UPON MAKING A RIGHT TURN, THE VEHICLE HESITATED, SHOOK, AND VIBRATED AS IF IT WOULD STALL. THE VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERS SEVERAL TIMES, BUT THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAIL... Read more
Incident date: Apr 13, 2015
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE STABILITY CONTROL WARNING INDICATOR RANDOMLY FLASHED. IN ADDITION, UPON MAKING A RIGHT TURN, THE VEHICLE HESITATED, SHOOK, AND VIBRATED AS IF IT WOULD STALL. THE VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERS SEVERAL TIMES, BUT THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAIL... Read more
Incident date: Apr 13, 2015
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE STABILITY CONTROL WARNING INDICATOR RANDOMLY FLASHED. IN ADDITION, UPON MAKING A RIGHT TURN, THE VEHICLE HESITATED, SHOOK, AND VIBRATED AS IF IT WOULD STALL. THE VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERS SEVERAL TIMES, BUT THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAIL... Read more
Incident date: Jul 1, 2016
HAVE ISSUES WITH VEHICLE IDLING AND THE CAR JUMPS AT THE POINT OF SWITCHING GEARS. WHEN DRIVING ON THE EXPRESSWAY THE CAR GOES ABOVE 50 HESITANTLY.
Incident date: Jul 1, 2016
HAVE ISSUES WITH VEHICLE IDLING AND THE CAR JUMPS AT THE POINT OF SWITCHING GEARS. WHEN DRIVING ON THE EXPRESSWAY THE CAR GOES ABOVE 50 HESITANTLY.
Incident date: Aug 22, 2016
TL* THE CONTACT OWNS A 2009 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING AT ABOUT 35 MPH, THE VEHICLE STALLED MAKING A TICKING NOISE. THE CONTACT PUT THE GEAR IN PARK AND RESTARTED THE VEHICLE AND DROVE HOME. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A ROD IN THE MOTOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO... Read more
Incident date: Aug 22, 2016
TL* THE CONTACT OWNED A 2000 BUICK REGAL. WHILE DRIVING 15 MPH, THE CONTACT NOTICED SMOKE COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT WAS CALLED; HOWEVER, THE FIRE WAS EXTINGUISHED BY AN INDIVIDUAL. A FIRE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER... Read more
Fire
Incident date: Aug 23, 2016
SQUEALING NOISE IN STEERING SYSTEM , WHEN PUT PRESSURE ON THE STEERING WHEEL IT BEGINS TO VIBRATE, THERE ARE MINUTE METAL SHAVINGS IN THE STEERING FLUID,LOCAL FM DEALER SAYS THIS IS NOT PART OF THEIR RECALL
Incident date: Aug 18, 2016
AROUND JANUARY 2016, THE REAR END WAS BASICALLY SITTING ALMOST ON THE REAR TIRES--THE AIR BAGS WOULD NOT PUMP THE REAR END UP. AFTER A COUPLE OF DAYS, IT WAS FINE. THEN AROUND MARCH 2016, SAME THING HAPPENED. IN JUNE 2016, SAME THING HAPPENED BUT ONLY DOWN FOR ABOUT A DAY. THE FOURTH TIME THIS HAPPENED WAS THE OTHER DAY, AUGUST 18, 2016--TODAY IS AUGUST 21, 2106 BUT THEY HAVE NOT CORRECTED. I HAVE... Read more
Incident date: Aug 21, 2016
THIS PROBLEM STARTED AND HAS OCCURED INTERMITTENTLY SINCE 2015. WHEN I SHIFT THE GEAR SHIFTER INTO PARK, IT DOES NOT RELEASE, THE IGNITION WILL NOT CUT COMPLETELY OFF SO THAT YOU CAN TAKE THE KEYS OUT. THIS HAS BEEN A MAJOR PROBLEM! THIS ONLY HAPPENS WHEN VEHICE IS PARKED, TRYING TO CUT OFF/TAKE KEYS OUT OF IGNITION. SOMETHING IS NOT RELEASING SO THAT THE GEAR SHIFT WILL LOCK AND YOU CAN TAKE THE ... Read more
Incident date: May 30, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING 35 MPH, THE FRONT DRIVER'S SEAT ADJUSTED INDEPENDENTLY. THE CONTACT STATED THAT THERE WAS AN ABNORMAL SMOKE ODOR COMING FROM THE FRONT DRIVER'S SEAT. THE VEHICLE WAS TOWED TO THE DEALER TO BE DIAGNOSED AND REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS); HOWEVER, THE PART TO DO THE RECALL REPAI... Read more
Fire
Incident date: May 30, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING 35 MPH, THE FRONT DRIVER'S SEAT ADJUSTED INDEPENDENTLY. THE CONTACT STATED THAT THERE WAS AN ABNORMAL SMOKE ODOR COMING FROM THE FRONT DRIVER'S SEAT. THE VEHICLE WAS TOWED TO THE DEALER TO BE DIAGNOSED AND REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS); HOWEVER, THE PART TO DO THE RECALL REPAI... Read more
Fire
Incident date: Jun 28, 2016
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. WHILE DRIVING AT A LOW SPEED, THE VEHICLE HESITATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED THAT THE TRANSMISSION WAS NOT IN SYNC WITH THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION FAILED DUE TO EXCESSIVE TRAVEL IN THE THIRD CLUTCH PISTON. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WOULD NO... Read more
Incident date: Dec 14, 2015
TL* THE CONTACT OWNS A 1997 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR FOR SEVERAL MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE DEALER STATED THAT THE CONTACT WOULD NEED TO WAIT F... Read more
Incident date: Aug 20, 2016
CONTACT WAS DRIVING A 2013 BUICK ENCORE (~58,000 MILES) IN A LARGE PARKING LOT WHEN THERE WAS A SUDDEN DECELERATION, THE MALFUNCTION INDICATOR LAMP AND TRACTION OFF LIGHT CAME ON WITH A MESSAGE "ENGINE POWER IS REDUCED." MESSAGE CLEARED AFTER TURNING OFF THE VEHICLE AND RESTARTING; MALFUNCTION INDICATOR LAMP REMAINED ON. DEALERSHIP STATES PROBLEM WITH THROTTLE BODY AND NEED TO "CLEAN CARBON" -- ... Read more
Incident date: Aug 18, 2016
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 4 MPH, THE FRONT SWAY BAR ON THE DRIVER SIDE OF THE VEHICLE FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO WEAR AND TEAR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,938.
Incident date: Aug 18, 2016
WHILE DRIVING IN THE FREEWAY GOING AT 65 MPH. THE LIGHT ON THE DASH CAME ON AND IT SAID, SERVICE AIRBAGS. WHEN I GOT HOME AND I TURNED OFF MY CAR THE LIGHT WENT OFF AND I THOUGHT THAT IT COULD OF BEEN A GLITCH IN THE CAR. TWO DAYS LATER THE LIGHT CAME BACK ON AND HAS BEEN ON EVER SINCE. I HAVE CALLED THE DEALER TRYING TO FIND ANSWERS BUT THEY SAY THERE IS NO RECALL FOR MY CAR. BUT YET I SEE SO MAN... Read more
Incident date: Jun 15, 2016
BRAKE LINE FAILURE OCCURED IN MY DRIVEWAY. ALL OTHER LINES SEEM LIKELY TO FAIL AS WELL. THIS IS EXTREMELY CONCERNING FOR ME AS A CONSUMER BECAUSE MANY OTHER CARS LIKE THIS DRIVE AROUND EVERYDAY. I FEEL FORTUNATE I WAS GOING SLOW ENOUGH NOT TO GET HURT.
Incident date: Aug 17, 2016
CAR WAS PARKED. WATER APPEARED TO BE COMING FROM SUNROOF AND RUNNING DOWN PILLARS WHICH FLOODED THE FRONT FLOORBOARDS.
BUICK
RENDEZVOUS
(2002) - ENGINE
Aug 20, 2016
Incident date: Jun 1, 2015
OIL AND ANTI FREEZE LEAKING VALVE COVER GASKET NEEDS TO BE REPLACED. AND ALSO THE WHEEL HUB AND THE VEHICLE IS CURRENTLY RUNNING HOT
BUICK
RENDEZVOUS
(2002) - FUEL/PROPULSION SYSTEM
Aug 20, 2016
Incident date: Jun 1, 2015
OIL AND ANTI FREEZE LEAKING VALVE COVER GASKET NEEDS TO BE REPLACED. AND ALSO THE WHEEL HUB AND THE VEHICLE IS CURRENTLY RUNNING HOT
BUICK
RENDEZVOUS
(2002) - WHEELS
Aug 20, 2016
Incident date: Jun 1, 2015
OIL AND ANTI FREEZE LEAKING VALVE COVER GASKET NEEDS TO BE REPLACED. AND ALSO THE WHEEL HUB AND THE VEHICLE IS CURRENTLY RUNNING HOT
Incident date: Oct 17, 2014
I TRIED TO GET MY CAR INSPECTED TODAY IN VIRGINIA BUT IT FAILED DUE TO THE DUMMY LIGHTS ON IN THE DASH BOARD ABS AND BRAKE. THE DEALER COULD NOT COMM WITH COMP BUT CHANGED THE FUSE FOR THE CIG LIGHTER THEN THE CODES READ EBCM MODULE FAULT.. IN 2014 MY RUNNING HEADLIGHTS WOULD JUST GO OUT.. NO LIGHTS UNTIL I PUT ON HIGH BEAMS I HAVE HAD THEM WORKED ON AND CHANGED BUT STILL BURN OUT
Incident date: Oct 17, 2014
I TRIED TO GET MY CAR INSPECTED TODAY IN VIRGINIA BUT IT FAILED DUE TO THE DUMMY LIGHTS ON IN THE DASH BOARD ABS AND BRAKE. THE DEALER COULD NOT COMM WITH COMP BUT CHANGED THE FUSE FOR THE CIG LIGHTER THEN THE CODES READ EBCM MODULE FAULT.. IN 2014 MY RUNNING HEADLIGHTS WOULD JUST GO OUT.. NO LIGHTS UNTIL I PUT ON HIGH BEAMS I HAVE HAD THEM WORKED ON AND CHANGED BUT STILL BURN OUT
Incident date: Oct 17, 2014
I TRIED TO GET MY CAR INSPECTED TODAY IN VIRGINIA BUT IT FAILED DUE TO THE DUMMY LIGHTS ON IN THE DASH BOARD ABS AND BRAKE. THE DEALER COULD NOT COMM WITH COMP BUT CHANGED THE FUSE FOR THE CIG LIGHTER THEN THE CODES READ EBCM MODULE FAULT.. IN 2014 MY RUNNING HEADLIGHTS WOULD JUST GO OUT.. NO LIGHTS UNTIL I PUT ON HIGH BEAMS I HAVE HAD THEM WORKED ON AND CHANGED BUT STILL BURN OUT
BUICK
PARK AVENUE
(2003) - TIRES
Aug 19, 2016
Incident date: Aug 18, 2016
ABNORMAL WEAR PATTERN, LOW MILEAGE, NEW TIRE < 8 MONTHS SERVICE, ALIGNMENT CHECK / GOOD, TIE RODS, BALL JOINTS, SHOCKS LIKE NEW. TIRE CORD/ BELTS BARE EXPOSED ON OUTSIDE EDGE OF TIRE 1/3 OF CIRCUMFERENCE. WORN SMOOTH, NO CUPPING. POSSIBLE RUBBER COMPOUND ISSUE. ONLY ABNORMAL WEAR FOUND ON 1/3 OF TIRE ROTATION. TIRE MANUFACTURE PIRELLI, NEAR ZERO M/S P235/55ZR 17, DOT NS EK F661 5014 ESTIMATED ... Read more
Incident date: Mar 20, 2016
TL* THE CONTACT OWNED A 2011 BUICK REGAL. WHILE THE VEHICLE WAS PARKED WITH THE ENGINE TURNED OFF, THE ENGINE COMPARTMENT CAUGHT FIRE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. NO INJURIES WERE SUSTAINED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS CAUGHT FIRE AND NEEDED TO BE REPLACED. THE VEHICLE WAS DESTROY... Read more
Fire
Incident date: Mar 20, 2016
TL* THE CONTACT OWNED A 2011 BUICK REGAL. WHILE THE VEHICLE WAS PARKED WITH THE ENGINE TURNED OFF, THE ENGINE COMPARTMENT CAUGHT FIRE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. NO INJURIES WERE SUSTAINED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS CAUGHT FIRE AND NEEDED TO BE REPLACED. THE VEHICLE WAS DESTROY... Read more
Fire
Incident date: Aug 16, 2016
WAS INVOLVED IN AN ACCIDENT WHERE ANOTHER DRIVER SEEMINGLY PROCEEDED THRU A STOP SIGN WITHOUT AN ACTUAL STOP, MY CAR WAS HIT ON THE LEFT SIDE OF THE CAR...FROM SIDE DRIVER'S DOOR TO FRONT PORTION OF VEHICLE, INCLUDING GRILL...LEFT SIDE TIRE WAS BUCKLED INTO VEHICLE WITH PROBABLE AXLE DAMAGE, ETC. NONE OF THE AIR BAGS WERE DEPLOYED, AND I HIT MY HEAD ON THE DRIVER'S WINDOW, BREAKING THE WINDOW, RES... Read more
Crash
1 injured
Incident date: Aug 16, 2016
I WAS DRIVING ON A BUSY STREET GOT TO RED LIGHT EVERYTHING WAS FINE UNTIL THE LIGHT TURNED GREEN I PRESSED THE GAS PEDDLE AND THEN MY CAR JUST SHUT OFF COMPLETLY.I HAD TO RESTART THE ENGINE THEN IT DROVE VERY SLUGISH IM JUST GLADE I WASNT IN A CRASH
Incident date: Aug 16, 2016
WHILE STATIONARY OR IN MOTION THE DRIVER SIDE FRONT DOOR WILL NOT UNLOCK WITH KEY FOB, UNLOCK BUTTON ON DOOR PANEL, OR BY HAND. ALL THREE METHODS HAVE BEEN ATTEMPTED TO UNLOCK THE DOOR AND THEY HAVE BEEN UNSUCCESSFUL.
Incident date: Mar 9, 2016
TIMING CHAIN FAILURE @ 78263 MILES. VEHICLE DISPLAYED ENGINE TROUBLE LIGHT AND WAS STILL DRIVABLE. WAS TOLD IT WOULD HAVE STOPPED WITHOUT REPAIRS. CONTACTED LOCAL DEALER AND BUICK CUSTOMER SERVICE AND BOTH ENTITIES DENIED ASSISTANCE WITH TIMING CHAIN REPLACEMENT DUE TO VEHICLE OUT OF WARRANTY. I REFERENCED TSB 11340A WHERE GM EXTENDED WARRANTY COVERAGE TO OTHER MODELS WITH TIMING CHAIN ISSUES,... Read more
Incident date: May 11, 2016
I WAS DRIVING DOWN THE HIGHWAY WITH MY GRANDCHILDREN. I WAS GOING 50 MILES AN HOUR AND ALL OF A SUDDEN NO WARNING THE CAR LIKE STALLED AND REDUCED ENGINE POWER LIGHT CAME ON . CAR STALLED AND I STARTED IT BUT WOULDN'T LET ME GO ANYWHERE! IT WAS DANGEROUS AND COULD HAVE GOTTEN US KILLED! I CALLED GM TO REPORT IT FOR A SAFETY RECALL. I HAD TO PAY $120 FOR A TOW. TOOK TO BUICK DEALER IT WAS A SCREW... Read more
Incident date: Mar 10, 2016
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE DRIVING AT ANY SPEED, THE VEHICLE STALLED WHEN THE ACCELERATOR PEDAL WAS APPLIED AND IN THE PROCESS OF ACCELERATION. THE ISSUE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A MECHANIC, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Incident date: Mar 10, 2016
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE DRIVING AT ANY SPEED, THE VEHICLE STALLED WHEN THE ACCELERATOR PEDAL WAS APPLIED AND IN THE PROCESS OF ACCELERATION. THE ISSUE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A MECHANIC, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Incident date: Nov 25, 2014
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (VISIBILITY); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Aug 15, 2016
AS I WAS DRIVING TO WORK ON 8/15/16 THAT MORNING AFTER HANGING UP HANDSFREE CALL WITH WIFE IMMEDIATELY AFTERWARDS ALL DASHBOARD GAUGES WENT BLANK AND CAR STALLS WHILE DRIVING ON FRWY. AFTER SEVERAL SECONDS ALL WARNING LIGHTS COME BACK UP. THEN ABLE TO RESTART CAR. EXTREMELY DANGEROUS SINCE I WAS DRIVING ON FRWY. LUCKILY TRAFFIC WAS MOVING SLOW AT THE TIME. I'VE HEARD OF SIMILAR COMPLAINTS CONCERNI... Read more
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2007 BUICK LOCROSSE. WHEN TOUCHING THE IGNITION SWITCH AND MOVING THE KEY AROUND, THE INSTRUMENT PANEL WARNING LIGHTS FLASHED ON AND OFF. THE CONTACT INDICATED THAT THE REMEDY FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) WAS PERFORMED IN 2014, BUT THE FAILURE CONTINUED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS... Read more
Incident date: Aug 15, 2016
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. WHILE DRIVING 3 MPH, THE POWER STEERING FAILED. THE CONTACT STATED THAT THE STEERING WHEEL REQUIRED ADDITIONAL EFFORT TO TURN. THE VEHICLE WAS TAKEN TO BE DIAGNOSED AND THE CONTACT WAS INFORMED THAT THERE WAS A HYDRAULIC LEAK IN THE GEAR HOUSING OF THE POWER STEERING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIM... Read more