Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Jul 28, 2016
THE IGNITION SWITCH WAS DISENGAGED WHEN THE VAN HIT A BUMP WHILE IN MOTION ON A HIGHWAY. I WAS ABLE TO PUT IT IN NATURAL AND RESTART IT BUT IT WAS A VERY FRIGHTENING ORDEAL. THIS HAS ALSO HAPPENED ON STREETS TRAVELING 30 MPH.
Incident date: Sep 26, 2016
I RECEIVED A RECALL NOTICE REGARDING MY POWER LIFT GATE. I TOOK IT TO SEELYE OF SOUTH HAVEN IN SOUTH HAVEN MI. TWICE. THE FIRST TIME THEY SAID IT WAS WORKING PROPERLY. THEN ON 9/26, THEY SAID IT WAS NOT THE PROP ROD. WHICH I CAN TELL YOU THE ROD MOVES ALOT WHEN I MANUALLY OPEN MY HATCH. I CAN NOT USE MY KEY FAB OR BUTTON TO OPEN MY HATCH. I HAVE TO MANUALLY OPEN IT AND SHUT IT. I FEEL THAT IF MY H... Read more
Incident date: Mar 29, 2014
TL* THE CONTACT OWNED A 1997 BUICK REGAL. WHILE DRIVING AT LOW SPEEDS IN A PARKING LOT, THE DRIVER SIDE OF THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MAJOR INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAIL... Read more
Crash
1 injured
BUICK
RENDEZVOUS
(2006) - ELECTRONIC STABILITY CONTROL (ESC)
Sep 26, 2016
Incident date: Oct 1, 2015
ENGINE WOULD SHUT OFF WHILE DRIVING OR NOT START AFTER DRIVING. ENGINE POWER REDUCED LIGHT COMES ON AND SPEED THROTTLED DOWN TO 20MPH, CHECK ENGINE LIGHT STAYS ON NOW. REPLACED RELAY BOX UNDER HOOD SINCE A CONNECTOR WAS FOUND BURNED. HAVE ALSO REPLACED THE COMPUTER, ALTERNATOR, IGNITION RELAY SWITCH, FUEL SENSOR RELAY. HAS NOT BEEN DRIVEN ON HIGHWAY AT ALL FOR FEAR OF IT HAPPINING IN HIGH SPEED TR... Read more
BUICK
RENDEZVOUS
(2006) - ELECTRICAL SYSTEM
Sep 26, 2016
Incident date: Oct 1, 2015
ENGINE WOULD SHUT OFF WHILE DRIVING OR NOT START AFTER DRIVING. ENGINE POWER REDUCED LIGHT COMES ON AND SPEED THROTTLED DOWN TO 20MPH, CHECK ENGINE LIGHT STAYS ON NOW. REPLACED RELAY BOX UNDER HOOD SINCE A CONNECTOR WAS FOUND BURNED. HAVE ALSO REPLACED THE COMPUTER, ALTERNATOR, IGNITION RELAY SWITCH, FUEL SENSOR RELAY. HAS NOT BEEN DRIVEN ON HIGHWAY AT ALL FOR FEAR OF IT HAPPINING IN HIGH SPEED TR... Read more
Incident date: Sep 25, 2016
BROUGHT THE CAR IN EARLIER THIS YEAR BECAUSE THE CAR WAS STALLING. THEY TOLD ME IT MAY HAVE BEEN A LOSE CABLE, BUT LIKELY WAS NOTHING. IN THE LAST 3 WEEKS THE CAR HAS STALLED 3 TIMES WITH MY KIDS IN THE CAR. I BROUGHT THE CAR IN 3 DAYS AGO AND THEY LOOKED AT IT AND SAID NOTHING WAS WRONG WITH IT. YESTERDAY IT STALLED AGAIN AND MY WIFE CAME VERY CLOSE TO GETTING REAR-ENDED WITH THE KIDS IN THE C... Read more
Incident date: Sep 25, 2016
BROUGHT THE CAR IN EARLIER THIS YEAR BECAUSE THE CAR WAS STALLING. THEY TOLD ME IT MAY HAVE BEEN A LOSE CABLE, BUT LIKELY WAS NOTHING. IN THE LAST 3 WEEKS THE CAR HAS STALLED 3 TIMES WITH MY KIDS IN THE CAR. I BROUGHT THE CAR IN 3 DAYS AGO AND THEY LOOKED AT IT AND SAID NOTHING WAS WRONG WITH IT. YESTERDAY IT STALLED AGAIN AND MY WIFE CAME VERY CLOSE TO GETTING REAR-ENDED WITH THE KIDS IN THE C... Read more
Incident date: Sep 25, 2016
BROUGHT THE CAR IN EARLIER THIS YEAR BECAUSE THE CAR WAS STALLING. THEY TOLD ME IT MAY HAVE BEEN A LOSE CABLE, BUT LIKELY WAS NOTHING. IN THE LAST 3 WEEKS THE CAR HAS STALLED 3 TIMES WITH MY KIDS IN THE CAR. I BROUGHT THE CAR IN 3 DAYS AGO AND THEY LOOKED AT IT AND SAID NOTHING WAS WRONG WITH IT. YESTERDAY IT STALLED AGAIN AND MY WIFE CAME VERY CLOSE TO GETTING REAR-ENDED WITH THE KIDS IN THE C... Read more
BUICK
RENDEZVOUS
(2007) - AIR BAGS
Sep 26, 2016
Incident date: Sep 21, 2016
AIR BAGS DID NOT DEPLOY DURING AND ACCIDENT WITH DAMAGE TO THE DRIVERS SIDE FRONT AREA BY THE WHEEL, THE IMPACT CAUSED THE DRIVERS HEAD TO BREAK THE WINDSHIELD AND THE PASSENGER HURT HER LEGS REAL BAD. WHY DIDN'T THE AIR BAGS DEPLOY?
Crash
2 injured
Incident date: Mar 26, 2016
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, BUT A FAULT CODE COULD NOT BE RETRIEVED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Incident date: Sep 23, 2016
FUEL PUMP RELAY BURNED OUT 3 TIMES IN LESS THAN A MONTH, AND THE CAR WOULD NOT START, CAUSING THE FUSE BLOCK TO BURN. THE FIRST TIME, THE VEHICLE WAS PARKED IN THE GARAGE, AND WOULDNT START ONE MORNING, CAUSING ME TO HAVE TO CALL OFF WORK. THE NEXT TIME, VEHICLE WAS IN MOTION, ON A CITY STREET, ON MY WAY TO WORK ONE MORNING, AND THE POWER STEERING AND ACCELERATION DIED, CAUSING ME TO HAVE NO CONTR... Read more
Incident date: Sep 23, 2016
FUEL PUMP RELAY BURNED OUT 3 TIMES IN LESS THAN A MONTH, AND THE CAR WOULD NOT START, CAUSING THE FUSE BLOCK TO BURN. THE FIRST TIME, THE VEHICLE WAS PARKED IN THE GARAGE, AND WOULDNT START ONE MORNING, CAUSING ME TO HAVE TO CALL OFF WORK. THE NEXT TIME, VEHICLE WAS IN MOTION, ON A CITY STREET, ON MY WAY TO WORK ONE MORNING, AND THE POWER STEERING AND ACCELERATION DIED, CAUSING ME TO HAVE NO CONTR... Read more
Incident date: Sep 23, 2016
FUEL PUMP RELAY BURNED OUT 3 TIMES IN LESS THAN A MONTH, AND THE CAR WOULD NOT START, CAUSING THE FUSE BLOCK TO BURN. THE FIRST TIME, THE VEHICLE WAS PARKED IN THE GARAGE, AND WOULDNT START ONE MORNING, CAUSING ME TO HAVE TO CALL OFF WORK. THE NEXT TIME, VEHICLE WAS IN MOTION, ON A CITY STREET, ON MY WAY TO WORK ONE MORNING, AND THE POWER STEERING AND ACCELERATION DIED, CAUSING ME TO HAVE NO CONTR... Read more
Incident date: Sep 23, 2016
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE DRIVING AT ANY SPEED, THE VEHICLE SHUT DOWN AND THE ENGINE WARNING INDICATOR REMAINED ILLUMINATED NUMEROUS TIMES. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE CONTACT REPLACED THE FUEL PUMP RELAY. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Incident date: Jul 14, 2016
WHEN ACCELERATING TO MERGE ONTO HIGHWAYS, WHEN ACCELERATING TO OVERTAKE VEHICLES AND WHEN DEPRESSING THE GAS PEDAL TO CLIMB STEEPER HILLS THE CAR ENGINE WOULD NOT RESPOND. THIS WAS AN INTERMITTENT ISSUE AS ONLY OCCURRED OCCASIONALLY. HOWEVER, ON AT LEAST 2 OCCASIONS THERE WERE NEAR CRASHES OF VEHICLES INTO THE REAR OF THE VEHICLE. ONE TIME WHILE MERGING ONTO A HIGHWAY AND DEPRESSING THE ACCELERATO... Read more
Incident date: Sep 24, 2016
WATER IS LEAKING FROM FRONT WINDSHIELD ON BOTH THE DRIVERS SIDE AND PASSENGER SIDE OF CAR AND IS AFFECTING ELECTRICAL EQUIPMENT, SUCH AS ONSTAR, ENGINE LIGHT, ETC.
Incident date: Sep 24, 2016
WATER IS LEAKING FROM FRONT WINDSHIELD ON BOTH THE DRIVERS SIDE AND PASSENGER SIDE OF CAR AND IS AFFECTING ELECTRICAL EQUIPMENT, SUCH AS ONSTAR, ENGINE LIGHT, ETC.
Incident date: Sep 24, 2016
WATER IS LEAKING FROM FRONT WINDSHIELD ON BOTH THE DRIVERS SIDE AND PASSENGER SIDE OF CAR AND IS AFFECTING ELECTRICAL EQUIPMENT, SUCH AS ONSTAR, ENGINE LIGHT, ETC.
Incident date: Sep 1, 2016
TL* THE CONTACT OWNS A 2002 BUICK LESABRE. THE CONTACT STATED THAT THE DASHBOARD SEPARATED FROM THE STEERING WHEEL, WHICH CAUSED THE PANEL TO RAISE AND OBSCURE THE DRIVER'S VISIBILITY. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000. UPDATED 11/29/16*LJ *TR
Incident date: Sep 2, 2016
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL BOX FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 135,000.
Incident date: Aug 1, 2016
TL* THE CONTACT OWNS A 2013 BUICK VERANO. WHILE DRIVING, THE CONTACT INADVERTENTLY HIT THE KEYLESS IGNITION BUTTON, WHICH RESULTED IN A LOSS OF POWER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE OPERATED AS MANUFACTURED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000. *JS
Incident date: Sep 15, 2016
TL* THE CONTACT OWNS A 2000 BUICK LESABRE. WHILE DRIVING VARIOUS SPEEDS, AN ABNORMAL RATTLING SOUND WAS HEARD COMING FROM THE REAR PASSENGER SIDE. WHILE THE CHECK ENGINE INDICATOR WAS ILLUMINATED, THE VEHICLE BEGAN TO DECELERATE WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR CALIPERS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WA... Read more
Incident date: Sep 20, 2016
TL* THE CONTACT OWNS A 1999 BUICK REGAL. WHEN THE VEHICLE WAS PLACED IN PARK AND THE CONTACT EXITED, THE VEHICLE SUDDENLY REVERSED BACKWARDS. THE DRIVER ATTEMPTED TO RE-ENTER THE VEHICLE, BUT WAS UNABLE TO STOP THE VEHICLE AND WAS DRAGGED BACKWARDS. THE DRIVER SUSTAINED INJURIES TO THE LEGS AND CHEST. THE VEHICLE CRASHED INTO THE STAIRS OF AN APARTMENT BUILDING AND THEN CRASHED INTO A RAILING. A P... Read more
Crash
1 injured
BUICK
RENDEZVOUS
(2002) - UNKNOWN OR OTHER
Sep 22, 2016
Incident date: Aug 30, 2016
ONE DAY LAST WEEK, I NOTICED THAT THE LIGHTING BEHIND MY GAUGES WAS OUT AND THE LIGHT ON THE RADIO IS DIM. THEN THE NEXT DAY NONE OF MY WINDOWS WORK, THEY ARE STUCK DOWN ABOUT 2 INCHES. AND THEN I GET ON THE HIGHWAY AND AT 60MPH THE FRONT END FEELS LIKE ITS GOING TO FALL OFF. AND WHEN IN THE DRIVE THROUGH THE ENGINE TEMP WAS HEADING FOR THE RED ZONE, I HAD TO SHUT THE VEHICLE OFF. AFTER COMING TO ... Read more
Incident date: Sep 13, 2016
WHILE AT A STOP SIGN/LIGHT (STATIONARY) THE VEHICLE WILL MOVE FORWARD ON IT'S OWN. I WILL HAVE MY FOOT FIRMLY ON THE BRAKE AND IT MOVES. IT DOES IT AT RANDOM. I HAVE TAKEN IT TO BUICK AND EVEN CONTACTED CORPORATE ABOUT THIS AND NOW AM AT A STAND STILL. BUICK STATED THAT BECAUSE THERE IS NO RECALL, NO ERROR CODES, AND THEY CAN'T DUPLICATE THE ISSUE THEY DON'T KNOW HOW TO FIX THIS PROBLEM. I AM STUC... Read more
Incident date: Sep 20, 2016
MY CAR HAS STALLED SEVERAL TIMES IN THE MIDDLE OF THE ROAD WHILE DRIVING. IT SEEMS TO BE SIMILAR TO THE ISSUE THAT IS IN THE RECALL OF THE 2014 MODEL, BUT THERE ARE NO RECALLS FOR THE 2015. SINCE THERE ARE NO RECALLS, THE DEALER IS NOT LOOKING FOR THIS ISSUE ON MY CAR.
Incident date: Sep 20, 2016
WAVEPLATE DEBRIS IN SILINOID CAR JERKS FROM PARK TO DRIVE DOESN'T SHIFT WELL AT ALL
Incident date: Sep 21, 2016
IT STARTED OUT AS A SMALL OIL LEAK, BUT I RECENTLY NOTICED THE LEAK HAS EXPANDED SIGNIFICANTLY. IT'S DIFFICULT TO PINPOINT THE LEAK, BUT AN OIL PAN UNDER THE CAR SHOWS SIGNIFICANT PUDDLING OF OIL. A SEALER/CONDITIONER DOESN'T APPEAR TO HAVE BEEN AFFECTED. WHILE ONLINE, I NOTED THAT THE 3800CC 3.8L ENGINE SEEMS NOTORIOUS FOR THIS PROBLEM, AND OTHER MODELS OF GM CARS APPEAR TO BE SUBJECT TO A REC... Read more
Incident date: Jun 11, 2016
ABOUT TWO MONTHS AGO, WHEN FUELING MY VEHICLE, I NOTICED A PUDDLE OF GASOLINE IN THE VICINITY OF THE LEFT REAR WHEEL, INLINE WITH THE FUEL FILLER DOOR. I HAD NOTED THE CHECK ENGINE LIGHT SUBSEQUENTLY CAME ON AND CODE 0440 (OR A VARIANT OF THAT, I CANNOT RECALL WITH 100% CERTAINTY. WHEN I HAD SOME FREE TIME, I STARTED INVESTIGATING THE EMISSIONS CODE AND DECIDED TO CHECK THE FUEL SYSTEM FROM THE ... Read more
Incident date: Sep 21, 2016
I HAVE FINANCED THIS 2008 BUICK ENCLAVE, WHICH I GOT IN FEBRUARY 2016. LOVE THE CAR AND ALL THE SPACE IT HAS. THAT WAS UNTIL TODAY! THIS WEEK AS I WAS LEAVING THE CAR WOULDN'T SHIFT INTO REVERSE. ONCE I GOT IT INTO NEUTRAL I WAS ABLE TO BACK DOWN THE INCLINE FROM THE CARPORT TO THE STREET. IT DID SHIFT INTO DRIVE, BUT WOULD ONLY GO ABOUT 25 MPH ON A BUSY HIGHWAY AND STAYED IN FIRST THE WHOLE T... Read more
Incident date: Sep 15, 2016
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SUDDENLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE CONTINUED TO SHUT OFF. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 67,000. UPDATED 12/20/16*LJ UPDATED 12/27/16.*JB
Incident date: Sep 15, 2016
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SUDDENLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE CONTINUED TO SHUT OFF. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 67,000. UPDATED 12/20/16*LJ UPDATED 12/27/16.*JB
Incident date: May 1, 2016
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING 30 MPH, THE FRONT DRIVER SIDE WHEEL BEGAN TO MAKE AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE LUG NUTS AND THE CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. IN ADDITION, WHILE AT A STOP AND ATTEMPTING TO MAKE A LEFT TURN, ANOTHER VEHICLE CRASHED INT... Read more
Crash
1 injured
Incident date: May 1, 2016
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING 30 MPH, THE FRONT DRIVER SIDE WHEEL BEGAN TO MAKE AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE LUG NUTS AND THE CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. IN ADDITION, WHILE AT A STOP AND ATTEMPTING TO MAKE A LEFT TURN, ANOTHER VEHICLE CRASHED INT... Read more
Crash
1 injured
Incident date: May 1, 2016
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING 30 MPH, THE FRONT DRIVER SIDE WHEEL BEGAN TO MAKE AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE LUG NUTS AND THE CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. IN ADDITION, WHILE AT A STOP AND ATTEMPTING TO MAKE A LEFT TURN, ANOTHER VEHICLE CRASHED INT... Read more
Crash
1 injured
Incident date: May 1, 2016
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING 30 MPH, THE FRONT DRIVER SIDE WHEEL BEGAN TO MAKE AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE LUG NUTS AND THE CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. IN ADDITION, WHILE AT A STOP AND ATTEMPTING TO MAKE A LEFT TURN, ANOTHER VEHICLE CRASHED INT... Read more
Crash
1 injured
Incident date: May 1, 2016
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING 30 MPH, THE FRONT DRIVER SIDE WHEEL BEGAN TO MAKE AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE LUG NUTS AND THE CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. IN ADDITION, WHILE AT A STOP AND ATTEMPTING TO MAKE A LEFT TURN, ANOTHER VEHICLE CRASHED INT... Read more
Crash
1 injured
Incident date: Sep 18, 2016
WITH THE AIR CONDITIONING ON MOIST BUILDS UP ON THE OUTSIDE OF THE FRONT WINDOW CAUSING IT DIFFICULT TO SEE, IF THE WIPERS ARE USED IT EVEN MORE DIFFICULT. THE AIR THROUGH THE DASH VENTS CAUSING THE OUTSIDE TO MOIST LIKE FROST. I HAVE OWN SEVERAL CARS THIS IS THE FIRST TO HAPPEN. THIS HAPPEN WHEN I AM PARKED OR RIDING ALONG THE HIGHWAYS IT IS DIFFICULT TO SEE. I HAD TO PULL OVER TO A STORE TO WIPE... Read more
Incident date: Sep 2, 2016
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE SEIZED WHILE DRIVING AT ANY SPEED AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR SEAT FUSE BOX MALFUNCTIONED. THE VEHICLE WAS REPAIRED BY THE DEALER. THE FAILURE MILEAGE WAS 85,000.
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE MANUFACTURER SENT NOTIFICATION OF AN UNKNOWN ELECTRICAL SYSTEM RECALL. IT WAS UNKNOWN WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED TO THE DEALER. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. IN ADDITION, THE DRIVER'S SIDE ELECTRICAL FUNCTIONS FAILED AND THE CONTACT WAS UNABLE TO ADJUST THE SEAT, WHICH WA... Read more
Incident date: Jul 13, 2016
TRUNK LID OPENS ON IT'S OWN. THIS HAPPENS WHEN PARKED, BUT IT OPENED AT LEAST [OR WAS DISCOVERED OPEN] WHILE DRIVING DOWN THE STREET. BLOCKING THE REAR VIEW. THIS HAS HAPPENED AT LEAST 10 TIMES. THIS HAS ALLOWED SNOW AND RAIN TO ENTER THE TRUNK. I THINK THIS IS A PROBLEM WITH THE REMOTE TRUNK RELEASE WHEN THIS HAPPENS THE CONTENTS OF THE CAR AND THE CAR ARE OPEN TO THEFT. THE DEALER A... Read more
Incident date: Jun 10, 2012
TL* THE CONTACT OWNED A 1999 BUICK REGAL. THE VEHICLE CAUGHT FIRE WHILE THE CONTACT WAS PARKING IN FRONT OF HIS HOUSE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ENGULFED IN FLAMES BEFORE THE POLICE AND FIRE DEPARTMENTS ARRIVED. POLICE AND FIRE REPORTS WERE FILED. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT R... Read more
Fire
Incident date: Aug 24, 2016
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE DRIVING 20 MPH, THE TRANSMISSION MALFUNCTIONED AND THE CHECK ENGINE INDICATOR ILLUMINATED. IN ADDITION, THE VEHICLE WAS STUCK AT 3,500 RPMS AND THE VEHICLE SMELLED OF SMOKE AND BURNT METAL. THE CONTACT PULLED OVER TO THE RIGHT SHOULDER OF THE ROAD AND STOPPED THE VEHICLE. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE AWAY. THE VEHICLE WAS TA... Read more
Incident date: Aug 24, 2016
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE DRIVING 20 MPH, THE TRANSMISSION MALFUNCTIONED AND THE CHECK ENGINE INDICATOR ILLUMINATED. IN ADDITION, THE VEHICLE WAS STUCK AT 3,500 RPMS AND THE VEHICLE SMELLED OF SMOKE AND BURNT METAL. THE CONTACT PULLED OVER TO THE RIGHT SHOULDER OF THE ROAD AND STOPPED THE VEHICLE. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE AWAY. THE VEHICLE WAS TA... Read more
Incident date: Sep 1, 2009
TURN BRIGHTS ON AND RADIO/CLOCK LIGHT GOES OFF. NO HEADLIGHTS ON DURING DAY DRIVING, RADIO/CLOCK LIGHT RANDOMLY GOES ON AND BACK OFF. HEAD LIGHTS BRIEFLY GONE OFF DURING NIGHT DRIVING 3 DIFFERENT TIMES ONLY FOR MAYBE 5 SECONDS, BUT IT ONLY TAKES A SECOND FOR A DEER OR OBJECT TO APPEAR AT NIGHT OR A CAR AHEAD BRAKING SUDDENLY. SPEEDOMETER BACK LIGHT DOES NOT ILLUMINATE FOR NIGHT DRIVING. TRAC OFF A... Read more
Incident date: Sep 1, 2009
TURN BRIGHTS ON AND RADIO/CLOCK LIGHT GOES OFF. NO HEADLIGHTS ON DURING DAY DRIVING, RADIO/CLOCK LIGHT RANDOMLY GOES ON AND BACK OFF. HEAD LIGHTS BRIEFLY GONE OFF DURING NIGHT DRIVING 3 DIFFERENT TIMES ONLY FOR MAYBE 5 SECONDS, BUT IT ONLY TAKES A SECOND FOR A DEER OR OBJECT TO APPEAR AT NIGHT OR A CAR AHEAD BRAKING SUDDENLY. SPEEDOMETER BACK LIGHT DOES NOT ILLUMINATE FOR NIGHT DRIVING. TRAC OFF A... Read more
Incident date: Sep 1, 2009
TURN BRIGHTS ON AND RADIO/CLOCK LIGHT GOES OFF. NO HEADLIGHTS ON DURING DAY DRIVING, RADIO/CLOCK LIGHT RANDOMLY GOES ON AND BACK OFF. HEAD LIGHTS BRIEFLY GONE OFF DURING NIGHT DRIVING 3 DIFFERENT TIMES ONLY FOR MAYBE 5 SECONDS, BUT IT ONLY TAKES A SECOND FOR A DEER OR OBJECT TO APPEAR AT NIGHT OR A CAR AHEAD BRAKING SUDDENLY. SPEEDOMETER BACK LIGHT DOES NOT ILLUMINATE FOR NIGHT DRIVING. TRAC OFF A... Read more
Incident date: Jun 15, 2014
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT WAS UNABLE TO INSERT THE IGNITION KEY IN ORDER TO START THE VEHICLE. THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000. UPDATED 11/29/16*LJ
BUICK
RENDEZVOUS
(2005) - SERVICE BRAKES
Sep 15, 2016
Incident date: Sep 13, 2016
THIS SUV WAS PURCHASED AT THE END OF AUGUST 2016 AND ONCE IN THE CAR AND DRIVING DOWN THE ROAD WE REALIZED THE VEHICLE POWER STEERING WAS HARD TO TURN AND THE BRAKES WERE GOING ALL THE WAY DOWN. WE ALSO HAD A CAR ACCIDENT, BECAUSE IT WAS VERY HARD TO TURN AND ONCE IN THE PARKING SPACE THE BRAKES WENT COMPLETELY OUT AND WHEN TRYING TO STOP THE SUV WOULD NOT STOP AND WE HIT A PARKED CAR WITH THE ... Read more
Crash
BUICK
RENDEZVOUS
(2005) - STEERING
Sep 15, 2016
Incident date: Sep 13, 2016
THIS SUV WAS PURCHASED AT THE END OF AUGUST 2016 AND ONCE IN THE CAR AND DRIVING DOWN THE ROAD WE REALIZED THE VEHICLE POWER STEERING WAS HARD TO TURN AND THE BRAKES WERE GOING ALL THE WAY DOWN. WE ALSO HAD A CAR ACCIDENT, BECAUSE IT WAS VERY HARD TO TURN AND ONCE IN THE PARKING SPACE THE BRAKES WENT COMPLETELY OUT AND WHEN TRYING TO STOP THE SUV WOULD NOT STOP AND WE HIT A PARKED CAR WITH THE ... Read more
Crash