Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
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Showing 28,307 complaints for BUICK
BUICK
RENDEZVOUS
(2005) - ELECTRICAL SYSTEM
Oct 7, 2025
Incident date: Oct 6, 2025
The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available, and the recall was put on hold. The contact stated that the manufacturer had exc... Read more
Incident date: Sep 1, 2025
When I started my 2022 Honda Pilot Special Edition (VIN: [XXX] ) in a parking lot, the vehicle immediately behaved abnormally. As I attempted to turn into a space, the car unexpectedly accelerated and moved in an unintended direction. Despite pressing the brake pedal firmly, neither the standard brakes nor the automatic braking system responded. Shifting into Park did not stop the vehicle, and the... Read more
Crash
Incident date: Sep 1, 2025
When I started my 2022 Honda Pilot Special Edition (VIN: [XXX] ) in a parking lot, the vehicle immediately behaved abnormally. As I attempted to turn into a space, the car unexpectedly accelerated and moved in an unintended direction. Despite pressing the brake pedal firmly, neither the standard brakes nor the automatic braking system responded. Shifting into Park did not stop the vehicle, and the... Read more
Crash
Incident date: Oct 4, 2025
My truck will lose all throttle response and brakes harder to stop accompanied by a service electronic brake system, service electronic throttle control, and electronic traction control warning. It only happens intermittently and sometimes will go a few weeks before doing it again. (The date below for incident is latest date it happened)
Incident date: Oct 4, 2025
My truck will lose all throttle response and brakes harder to stop accompanied by a service electronic brake system, service electronic throttle control, and electronic traction control warning. It only happens intermittently and sometimes will go a few weeks before doing it again. (The date below for incident is latest date it happened)
Incident date: Oct 4, 2025
My truck will lose all throttle response and brakes harder to stop accompanied by a service electronic brake system, service electronic throttle control, and electronic traction control warning. It only happens intermittently and sometimes will go a few weeks before doing it again. (The date below for incident is latest date it happened)
Incident date: Aug 1, 2025
The contact owns a 2023 Nissan Rogue. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and the engine was running rough. The contact later received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The dealer was made aware of the failure but refuse... Read more
Incident date: Sep 30, 2025
The turbo system on the car burns oil at a rapid rate. Had to pay $4000 to replace and still continues to give me problems and check engine light. Violates lemon law. Had replaced in September but was giving me problems well before and finally took it to the dealer for repair
Incident date: Sep 30, 2025
The turbo system on the car burns oil at a rapid rate. Had to pay $4000 to replace and still continues to give me problems and check engine light. Violates lemon law. Had replaced in September but was giving me problems well before and finally took it to the dealer for repair
Incident date: Sep 30, 2025
I have a Kia K5 and was not informed of the SC288 Service campaign Fuel tank Inspection & EMC update (VESC) expansion of fuel tank and explosions' of fuel tanks. My vehicle was not apart of the recall for the fuel tank expanding program. I took my vesical in for service for over heating and it failed the SC288 Service Campaign. my gas tank expanded and caused structural damage to my car. it ha... Read more
Incident date: Oct 1, 2025
Driving from Pittsburgh to Philadelphia, then To DC, then VA, power steering service show up and caused my jeep hard to turning. Completely unexpected. I just got them 2 month ago.
Incident date: Oct 1, 2025
Driving from Pittsburgh to Philadelphia, then To DC, then VA, power steering service show up and caused my jeep hard to turning. Completely unexpected. I just got them 2 month ago.
Incident date: Oct 1, 2025
Can not control steering. Almost ran off the road merging onto the interstate because the steering wheel got stuck.
Incident date: Sep 17, 2025
Vehicle in front stopped suddenly. The car gave NO alert AND did NOT stop whatsoever. The tesla collided with the vehicle in front. **I have dashcam footage of the incident
Crash
1 injured
Incident date: Sep 26, 2025
It appears that either the rear differential is locked up, or the traction control system has decided to lock all tires for the same rotation. When making any turns at slow speed, the tires grind and pop on the road. If turning in grass it will rip up the grass where the turn was made. In addition, the RPMs and vehicle lurch at normal cruising speed and when accelerating. I understand this as an... Read more
Incident date: Sep 26, 2025
The headlights were on after I replaced the battery. Did a little bit of research and found that the body control module or (BCM) would be going out. Got a new one sent and tried replacing it and the part didn't end up working. Took it to a non honda dealer. Got it taken care of, but the new BCM wouldn't work. All warning lights came on and now I have to deal with the BCM going out again and not a... Read more
Incident date: Sep 26, 2025
The headlights were on after I replaced the battery. Did a little bit of research and found that the body control module or (BCM) would be going out. Got a new one sent and tried replacing it and the part didn't end up working. Took it to a non honda dealer. Got it taken care of, but the new BCM wouldn't work. All warning lights came on and now I have to deal with the BCM going out again and not a... Read more
Incident date: Sep 26, 2025
The headlights were on after I replaced the battery. Did a little bit of research and found that the body control module or (BCM) would be going out. Got a new one sent and tried replacing it and the part didn't end up working. Took it to a non honda dealer. Got it taken care of, but the new BCM wouldn't work. All warning lights came on and now I have to deal with the BCM going out again and not a... Read more
Incident date: Sep 2, 2025
The torque converter is bad and is sputtering, jerking, not shifting, hard shifts, this is not safe. This is a danger to me and others when the car is jerking and not shifting correctly, safety hazard! Ford dealer confirmed the torque converter is bad. Hundreds, if not thousands of others complaining about their Ford Edge having the same issue. No warning or other problems, or symptoms, it jus... Read more
Incident date: Sep 2, 2025
As i was driving on the freeway the front acylic panel conected to the sun roof just fell off the car nearly striking another vehicle. I have bein seeing alot of other ppl are having this issue yet it has not been recalled
Incident date: Sep 22, 2025
The contact owns a 2024 GMC Sierra 1500. The contact stated that while driving at approximately 35 MPH, he depressed the brake pedal and the vehicle accelerated independently. The contact stated he drove across four lanes of traffic and regained control of the vehicle. The contact stated that as he was slowing for a traffic signal, he again depressed the brake pedal. The contact stated that the pe... Read more
Crash
Incident date: Apr 1, 2023
Nissan has told it's customers to not fast charge the vehicle due to the risk of a battery fire, which is a big issue if you are trying to drive a longer distance. No ability to safely fast charge this vehicle makes it worthless unless you use it locally only. Nissan has promised a remedy for this situation, first deadline was March 2025, but they have consistently delayed this action. Something n... Read more
Incident date: Apr 1, 2023
The contact owns a 2019 GMC Sierra 1500. The contact stated that the tailgate was occasionally opened unexpectedly while driving at various speeds. There was no warning light illuminated. The dealer was notified of the failure and informed the contact that the failure might be related to an unknown recall that included vehicles or model year 2021-2025. The vehicle was not diagnosed or repaired. Th... Read more
Incident date: Sep 12, 2025
My ABS, Traction Control, and BRAKES light illuminated while driving. I used an OBD2 scanner to check for any alarms or issues and found out my ABS Control Module has an internal fault. The part has been discontinued and the replacement is on backorder for more than a year. The only fix I have been able to find is using third party repair or out having a refurbished part from anonymous seller... Read more
Incident date: Aug 11, 2025
2022 Kia sorento under 86,000 miles is jerks intermittently but no codes are being shown. Currently at the dealership and tech suspects transmission, which has been reported by numerous consumers of this issue but the recall was only applied to certain Kia sorentos and it should be broader.
Incident date: Aug 11, 2025
There has been no incident because of this recall, but it is going on 3 months since I was contacted about this recall. We worry about the fuel pump going out when we drive the car. I mean how long do you have to wait? I have my grandson driving this car.
Incident date: Sep 10, 2025
My wife and I purchased this vehicle in 2023 with 33,xxx miles on it and since we’ve had it, the vehicle has locked itself with the key fob inside 3 different times, we’re going on the third suspension replacement with normal driving that is ruining alignment and tires, we’ve had multiple issues with the computer system resetting itself and not acting appropriately, key fob not working, seat... Read more
1 injured
Incident date: Sep 10, 2025
The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local dealer to be diagnosed, and it was determined that there was coolant intrusion into the cylinders. The contact was informed that the engine long block needed to be replaced. The vehicle was not yet repaired. The manufactur... Read more
Incident date: Mar 16, 2025
The contact owns a 2023 Toyota Camry. The contact stated that while operating the vehicle, there was an abnormal mildew odor inside the cabin of the vehicle. The contact later discovered that the front passenger’s side carpet was wet from rainwater coming from the undercarriage of the vehicle. The carpets were replaced. The cause of the failure was unknown. The contact indicated that the front w... Read more
Incident date: Mar 16, 2025
The contact owns a 2023 Toyota Camry. The contact stated that while operating the vehicle, there was an abnormal mildew odor inside the cabin of the vehicle. The contact later discovered that the front passenger’s side carpet was wet from rainwater coming from the undercarriage of the vehicle. The carpets were replaced. The cause of the failure was unknown. The contact indicated that the front w... Read more
Incident date: Mar 16, 2025
The contact owns a 2021 Audi SQ5. The contact stated that the vehicle was taken for routine service at the dealer, and the contact was informed that the coolant pump was starting to fail. The contact was advised that the mechanic found coolant running through the vac lines. The contact was informed that continuing to drive the vehicle with a failing coolant pump could cause engine damage. The cont... Read more
Incident date: Aug 5, 2025
Back up camera doesn't work most of the time, and some times it's upside down!!!! Should be under the current recall, but my make/model year isn't covered!!!
Incident date: Sep 15, 2024
Engine stalls out of nowhere regardless of speed , highway,street,driveway and is now non drivable.
Incident date: Sep 14, 2025
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available... Read more
Incident date: Sep 14, 2025
The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The part to perform the recall repair was not yet available. The dealer was contacted and informed that parts were on hold and not yet released. The vehicle was... Read more
Incident date: Sep 4, 2024
My 2018 ford focus broke down in the middle of the road on [XXX] leaving it undrivable. The engine light came on and it gave an error saying “system engine fault, service now” I had it towed to Legacy Ford in Corbin KY on [XXX] and was they advised it was due to a recall with the with Oil Pump Drive belt and told me it would be covered but they didn’t know how long it would take….after hav... Read more
Incident date: Apr 8, 2025
The car is telling me things are not available such as airbags, blind spot, the rear warning and the tire pressure monitoring system. As well as is has the fuel injector problem that VW has already extended the warranty on.
Incident date: Apr 8, 2025
The infotainment system is ghosting. It changes and blanks out the screen randomly or when a phone call is received. It also will constantly beep when changing or shutting off the radio. This has been a known issue for Honda since 2017 and affects 2017-2023 Accords and Pilots. The dealer confirmed the issue through diagnostics but said Honda has no plans at this time to solve the problem. Als... Read more
Incident date: Apr 8, 2025
Several times my transmission has began to shift hard miss gears while hitting the brakes. Lose of power/hard shifts/ not shifting when it’s supposed to/jerking and or harsh shifting slipping delay in shifting slams into gear check engine light comes on after check engine light is on it continues until codes r deleted and or battery power is disconnected. This is a problem with codes like 0700/0... Read more
Incident date: Jul 28, 2025
Rod knock in engine, catastrophic failure
Incident date: Aug 7, 2025
The contact owns a 2020 Toyota Tacoma. The contact stated that while reversing, the rear-view camera failed to display a centered rear-view image. The contact observed that the rearview image was misaligned, potentially compromising the back over prevention system. No warning lights were illuminated. No warning lights were illuminated. The vehicle was taken to the local dealer; however, the vehicl... Read more
Incident date: Aug 28, 2025
The contact owns a 2020 Lexus RX350. The contact received notification of NHTSA Campaign Number: 23V365000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienc... Read more
Incident date: Aug 28, 2025
See attached document for complaint. I am writing because back in January I received a notice of recall to have the rearview camera replaced because of inverted, blank, or distorted image. I had that camera replaced for those very same symptoms several weeks before the recall was announced. After working at a Ford Dealer for 23 years, I do know that you refund the cost of any work done that would... Read more
Incident date: Aug 13, 2025
Car Manufactured in April 2019. Transmission failure at 113,000 miles. Before failure, the transmission had a whine and lag when accelerating from a full stop, creating an unsafe situation when pulling into traffic. The cost to repair is over $9,000, and the part is on backorder for several months. The NHSTA facilitated a voluntary service bulletin with Toyota that extended the warranty for th... Read more
Incident date: Sep 3, 2025
The contact owns a 2024 BMW X5. The contact stated that after receiving the notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); the contact was informed that parts were still not available for the recall repair. The local dealer and manufacturer were notified of the failure. The contact had not experienced a failure related to the recal... Read more
Incident date: Jul 6, 2025
On [XXX], while driving my wife to the RDU airport, our Odyssey's engine failed to restart after an Auto Idle Stop (AIS) at a busy intersection in Greensboro. Instead of starting, the dashboard displayed a Collision Mitigation System Problem alert, the Drive ("D") indicator light started flashing, and then the dashboard displayed a "Shifting to Park: Apply Brake Pedal" message. We were stranded at... Read more
Incident date: Jul 6, 2025
The vehicle will completely stop at a red light or in park. Today while in traffic, the car turned completely off. I had to manually restart the car.
Incident date: Jul 6, 2025
Excessive frame corrosion
Incident date: Aug 15, 2025
The contact owns a 2018 Toyota Camry equipped with Nokian Tires, Tire Line: Encompass AW01, Tire Size: 235/45/R18, DOT Number: 03B431937. The contact stated that while the vehicle was parked, it was discovered upon inspection that all four tires had experienced tread separation. The cause of the failure was not yet determined. The tires were taken to a local dealer, where it was confirmed that all... Read more
Incident date: Sep 7, 2023
Aggressive premature tire wear on the inner section of the tire tread on a 2022 Jeep Compass (purchased December 2022). Mostly on the front tires, similar slight evidence on rear tires. Alignment was investigated in March 2025 by commercial repair service center (not dealership). Alignment is within factory specifications. Service manager only recommended replacing the front two tires, as there wa... Read more