Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,115 complaints for BUICK
Incident date: Jun 13, 2025
The contact owns a 2025 Acura RDX. The contact stated that while driving approximately 30-35 MPH and exiting the interstate, the power steering became inoperable. The steering wheel was difficult to turn. The power steering, low brake speed, and Lane Keep Assist warning lights were illuminated. The message “Do Not Drive Vehicle – See Dealer” was displayed. The driver pulled over safely. The ... Read more
Incident date: Jun 23, 2025
My vehicle seems to be experiencing the same issue detailed in Safety Recall N242454440 https://static.nhtsa.gov/odi/rcl/2024/RMISC-24V797-1898.pdf
Incident date: Jun 1, 2025
The contact owns a 2021 Chevrolet Camaro. The contact stated while driving at an undisclosed speed, the vehicle briefly jerked and jolted before returning to normal functionality. The contact stated that the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that a software update was needed. The vehicle was repaired, but th... Read more
Incident date: Jun 1, 2025
Drivers side seatbelt doesn’t retract correctly when released. Often gets stuck and jammed in the car door. Also it doesn’t tighten enough to be effective in a crash and locks the problem is intermittent and even with an extended warranty that I paid for, Hyundai refuses to cover this and says that they can’t replicate even though I replicated this in front of the service tech and provided a... Read more
Incident date: Jun 21, 2025
I had just entered Gene Snyder Expressway going west when my throttle light started flashing and I lost gas pressure and it started going down fast and then it shut off and right in the middle of rush-hour traffic and it’s 65 mph on the expressway and People as usual go around 80 mph and I just entered and almost got slammed in the rear but luckily I got off the highway in time. I still have not... Read more
Incident date: May 28, 2025
When I have gone to slow down and try to stop, the vehicle has slide forward a fee times. I thought it was a little weird, but didn't think to much of it. After a while, my transmission started acting up as well. I will be driving down the road about 50-60mph and it will shift to 4th gear and not come out of 4th gear until stopped and shut off and restarted. I recently heard about the recall wh... Read more
Incident date: May 28, 2025
When I have gone to slow down and try to stop, the vehicle has slide forward a fee times. I thought it was a little weird, but didn't think to much of it. After a while, my transmission started acting up as well. I will be driving down the road about 50-60mph and it will shift to 4th gear and not come out of 4th gear until stopped and shut off and restarted. I recently heard about the recall wh... Read more
Incident date: Jun 21, 2025
When vehicle starts it shakes for a few seconds then is fine. When I drive and give it gas my car stutters and feels like it wants to shut off. On the highway with acceleration the check engine light comes on blinking and the car loses power. The codes read misfire I replaced the sparks plugs and coils 4 time already just for it to do it again a couple months later. I read this is a common problem... Read more
Incident date: Jun 10, 2025
Require replacement of brake booster pump, decreased braking ability
Incident date: Jun 10, 2025
While driving on a highway in California we heard a bang above our heads followed by a cracking sound. I knew immediately that the sunroof exploded based on reading posts about it in a Facebook Odyssey owners group. Fortunately the interior slider/shade was closed and no glass fell on us. There was nothing above us to fall on the roof. There were no cars on front of us to kick up road debris, nor ... Read more
Incident date: Jun 10, 2025
In Driver info center messages displayed are ESC “this is anti lock cracking system not working”. Steering assist reduced “this is lane departure steering assist not working” Parking brake. “not working” Also cruise control is not working Buick service tells me this has happened often enough in other vehicles that there is a repair bulletin on it. Also the initial cost to repair... Read more
Incident date: Apr 1, 2025
Oil leak and coolant leak took it to dealership while under warranty and they claimed no issues even though I saw the stains on my garage floor and had gear shift issues and black out info camera as well. Car under 70k miles and not end of warranty date but is the end of warranty mileage. Didn’t feel safe on the freeway, had power loss when it was time to restart the car and had smoke under the ... Read more
Incident date: Apr 1, 2025
Oil leak and coolant leak took it to dealership while under warranty and they claimed no issues even though I saw the stains on my garage floor and had gear shift issues and black out info camera as well. Car under 70k miles and not end of warranty date but is the end of warranty mileage. Didn’t feel safe on the freeway, had power loss when it was time to restart the car and had smoke under the ... Read more
Incident date: Apr 1, 2025
My Buick stops when driving unknown when it’s a surprise lights and dash go off almost got hit took to mechanics it’s the 2016-17 “throw away motor” ad they call it does not last and gets”metal pieces” to ruin motor and turbo as I have noticed speed issues and dying unexpectedly it’s the regal turbo 2.0 v-6 motor a should be recall I’ve seen online since at mechanic and a large iss... Read more
Incident date: Jun 15, 2023
Sticky steering on highways. Takes effort to make micro adjustments on the wheel. Steering wheel makes a sound when trying to turn or change lanes, especially on the highway.
Incident date: Jun 13, 2025
Transmission slipping in 2nd gear and losing power. No warning lights, but the loss of power could've resulted in an accident had it been in an intersection. I can reproduce the issue, but the dealer says they are unable to. That said, there are other issues with power delivery such as RPM flutter that they have acknowledged in writing.
Incident date: Jun 6, 2025
The CVT in my 2014 Nissan Pathfinder is experiencing judder and hesitation due to internal failure (Code P17F0), which affects drivability and acceleration from a stop. This creates a safety risk in traffic, intersections, and merging. Nissan acknowledged similar issues in other models with extended warranties, but not in this model despite identical symptoms.
Incident date: Feb 3, 2025
The contact owns a 2017 Ford Edge. The contact stated that on several occasions while driving at undisclosed speeds, the check engine warning light illuminated. The contact stated that on several occasions, coolant was added to the vehicle, and the vehicle took longer to start. The vehicle was taken to a dealer, where it was diagnosed that there was coolant intrusion in the engine, and the engine ... Read more
Incident date: Jun 10, 2025
I was going about 20mph or less on a bumpy side road in the city and couldn’t stop at a stop light and almost hit the car in front of me. The brakes just did nothing when I mashed down and finally kicked in and I stopped before crashing into the Honda in front of me. I just reported it to Hyundai and online says there’s a class action lawsuit for this exact reason.
Incident date: Feb 11, 2025
Purchased the car on 5/16 and it’s been at the dealership since 5/23. Was driving and I received a message telling me to “stop safely, vehicle will shit off soon”. Car immediately slowed drastically and the wheel jerked forcing my car to swerve into the next lane on the interstate. Was barely able to pull the car over safely without getting crushed on the highway. Have opened a case with Jee... Read more
Incident date: Jun 2, 2025
The contact owns a 2021 Toyota Corolla. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that they were unable to unscrew the rear screws on the seat to ... Read more
Incident date: Jan 1, 2025
The contact owns a 2014 Chevrolet Silverado 1500. The contact stated while driving 30-65 MPH, the vehicle was shuddering abnormally. The contact stated that the vehicle had experienced a failure with the torque converter. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The f... Read more
Incident date: Jan 1, 2025
Sun roof clips broke causing sunroof shade to sag
Incident date: Jan 31, 2023
Service shifter message keeps showing every-time I turn on the vehicle. Eventually it just stays on. Took vehicle in for service and when dealer was installing new shifter, it shorted out other components. Jeep still hasn’t found a permanent fix.
Incident date: Jan 31, 2023
Service shifter message keeps showing every-time I turn on the vehicle. Eventually it just stays on. Took vehicle in for service and when dealer was installing new shifter, it shorted out other components. Jeep still hasn’t found a permanent fix.
Incident date: Jan 31, 2023
Dear NHTSA, I am submitting a formal complaint regarding a 2019 Buick Regal, which I purchased as a used vehicle in 2023 with approximately 19,000 miles. Since owning the car, I have added only 14,000 miles, yet I have experienced multiple significant and ongoing issues that raise serious concerns about the safety, reliability, and warranty service associated with this vehicle. Vehicle Problems:... Read more
Incident date: Feb 1, 2023
The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the message "restraint indicator lamp” was displayed. The contact’s daughter retracted the seat belt and reinserted the seat belt, but the message remained illuminated. The contact stated that the vehicle was taken to a dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was noti... Read more
Incident date: Feb 1, 2023
The contact owns a 2017 Ford F-150. The contact stated that while starting the vehicle, the engine made an abnormally loud sound and hesitated to start. The vehicle was taken to an independent mechanic, who determined that the engine timing camshaft sprocket needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complai... Read more
Incident date: Feb 1, 2023
My car has had suspension issues for 2 years and I have repeatedly taken the car to the dealership.
Incident date: Jun 5, 2025
The airbag light in the dashboard always stays lit. It has been worked on at the dealership multiple times and they get it to go out only for it to come back on. It’s concerning not knowing if there is a problem with the airbags itself. This has been on going for years. It started around when my car had 34000-35000 miles on it.
Incident date: Jun 5, 2025
Valve Body failure on transmission
Incident date: Jun 5, 2025
Low beam headlights randomly turn off while driving at night and day. Causing not to be able to see the roadway at all. Very dangerous!!! They give no warning at all. Only the low beams do this. Bright lights are not affected. There was a recall for this issue but they said my car was not affected. But it is 100% affected by this recall. Ot seems like the Headlamp driver module is overheating. It ... Read more
Incident date: May 30, 2025
My Ford Edge only has a little over 37,000 miles on it, it’s an 2020 model. Electronic throttle body went out. The car lost all power, when trying to mash the gas peddle , the power was decreasing, the engine was missing and running extremely ruff.I barely was able to get off to the side of the interstate safely. The brakes went out , my car issued 7 different power failures involving powertrain... Read more
Incident date: May 30, 2025
My Ford Edge only has a little over 37,000 miles on it, it’s an 2020 model. Electronic throttle body went out. The car lost all power, when trying to mash the gas peddle , the power was decreasing, the engine was missing and running extremely ruff.I barely was able to get off to the side of the interstate safely. The brakes went out , my car issued 7 different power failures involving powertrain... Read more
Incident date: Apr 1, 2025
The contact owns a 2017 Honda HR-V. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to restart. Several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with... Read more
Incident date: Apr 1, 2025
The contact owns a 2021 Ford Mustang Mach-E. The contact stated that while operating the vehicle, the message "Collision Avoidance Camera Fault" was displayed, indicating a camera malfunction. The contact stated that the message was also present on the Mobile App. The contact also stated that the failure was a recurring failure and the camera had been replaced four times, and the vehicle was serv... Read more
Incident date: Apr 28, 2025
The contact's granddaughter owned a 2013 Ford Fusion Hybrid. The contact stated that while her granddaughter was driving at an undisclosed speed, the driver looked in the rearview mirror and noticed black smoke coming from the rear seats of the vehicle. The contact stated that the driver's sons were in car seats in the rear seats of the vehicle. The driver immediately pulled over to the side of th... Read more
Fire
Incident date: May 12, 2025
The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim detached. No waring light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contac... Read more
Incident date: Jun 7, 2024
The coolant control valve is defective and the part is on back order with GM and dealer can’t tell me when part will be available because General Motors doesn’t know. Dealer has had my vehicle for three weeks and because of GM can’t tell me anything new.
Incident date: Apr 30, 2025
The contact owns a 2019 Ford Flex. The contact stated that while attempting to reverse out of a parking spot, the rearview camera image displayed on the screen was displayed upside down. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The vehicle was not repaired.... Read more
Incident date: May 28, 2025
Positive battery cable went out which is a $1500 repair. It appears that this is quite a common issue. Ford has previously offered a "battery cable overlay" Program 22B39 which appears to use a smaller gauge wire. Sounds like a mickey mouse fix to an issue that isn't owner related.
Incident date: May 28, 2025
Towing my trailer with my 2016 Ram 2500, at 48,000 miles I experienced complete turbo failure in heavy traffic at highway speeds. Power was reduced to minimums causing hazardous conditions. The "check engine" light illuminated. I maintained control and eventually had the codes scanned at both a local auto parts store and Larry Miller Dodge/Ram in Sandy, Utah. The codes identified were for the turb... Read more
Incident date: Apr 2, 2025
For the last few weeks while driving, my car will automatically put itself into FSD with out me authorization. Mean I will we driving and the car will just put itself into FSD. This has happened about 15-20 times over the last 2-3 weeks. Tesla wants to clean the front camera? Which makes no sense and charge me for it. If the front camera was obstructed, like in the case of fog. The car would aler... Read more
BUICK
RENDEZVOUS
(2006) — SERVICE BRAKES
May 28, 2025
Incident date: May 14, 2025
When I was taking my Prologue in reverse and will slam on the brakes even when there is nothing behind me. It happens frequently nothing behind me. As others have reported here and elsewhere online, my Prologue emergency braking/collision detection system repeatedly activates when there is no danger of a collision. Backing out of my driveway I can expect that 40% of the time the car will slam on ... Read more
BUICK
RENDEZVOUS
(2006) — ELECTRICAL SYSTEM
May 28, 2025
Incident date: May 14, 2025
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not ... Read more
Incident date: May 27, 2025
New truck with only 5K miles had the check engine light come on. Sluggish/low acceleration and unable to put into reverse. Towing required to service center.
Incident date: May 16, 2025
Daytime running lamp burnt out on passenger side. Coincidentally, right after the vehicle was in for a parking lamp recall. There are 34,900 miles and I’m just shy of a month out of my 3 year warranty. $1700 for a new headlight at owners expense is ridiculous and this is a common issue on these trucks.
Incident date: May 22, 2024
In Dec. 2023 my car stopped dead in the middle of the road. After being towed to ABC Hyundai in las Vegas they had to replace a fuel injector and I was told it could occur again On [XXX] the car began sputtering and shaking. When I bought it in I was told it was the fuel injector. I was told that Hyundai no longer changes just the one injector as they did before but now Hyundai has a complete ki... Read more
Incident date: May 22, 2024
While driving my 2014 Prius V it stalled. I turned it off and restarted it. The yellow car symbol with an exclamation point lit up. I turned the car on and off again. The light went away and I was able to drive home. I was unable to get any OBD 2 codes on my personal reader. I changed the 12 V battery and thought this had fixed the stalling. Then it stalled again and repeated the same process. Th... Read more
Incident date: Dec 12, 2024
Vehicle Information: Year/Make/Model: 2022 Toyota RAV4 LE VIN: [XXX] Owner: [XXX] Summary of Problem: Water is building up inside the doors of my 2022 Toyota RAV4 LE. I purchased this vehicle brand new, and I’ve had several problems back-to-back. When I took the car to the Toyota dealership, the service technician told me this is a known issue with RAV4 models and may be caused by clogged dra... Read more