Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Dec 10, 2015
BROUGHT CAR FROM CARMAX THEY SOLD ME A CAR WITH A MESSED UP MOTHERBOARD WHENEVER ONSTAR COMES THROUGH THE CAR IT PUT THE CAR IN CRUISE CONTROL ABOUT 50 OR LESS MPH. IT STAYS ON 24/7 AND NOW ITS DRAINING MY BATTERY AND NOW THE CAR COMPLETELY CUTS OFF WHILE IM DRIVING OR IT WONT EVEN START.
Incident date: Dec 10, 2015
BROUGHT CAR FROM CARMAX THEY SOLD ME A CAR WITH A MESSED UP MOTHERBOARD WHENEVER ONSTAR COMES THROUGH THE CAR IT PUT THE CAR IN CRUISE CONTROL ABOUT 50 OR LESS MPH. IT STAYS ON 24/7 AND NOW ITS DRAINING MY BATTERY AND NOW THE CAR COMPLETELY CUTS OFF WHILE IM DRIVING OR IT WONT EVEN START.
BUICK
PARK AVENUE
(2003) - POWER TRAIN
Oct 12, 2016
Incident date: Sep 1, 2016
TL* THE CONTACT OWNS A 2003 BUICK PARK AVENUE. WHILE DRIVING 25 MPH, THE TRANSMISSION SLIPPED AND CAUSED THE VEHICLE TO MALFUNCTION. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000.
Incident date: Aug 23, 2016
2016 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO UNOCCUPIED VEHICLE FIRE. *SMD
Fire
Incident date: Jul 1, 2014
MY SON WAS DRIVING WHEN THE CAR STARTED SMOKING AND CAUGHT FIRE. IT WAS CLOSE AS WHEN HE GOT OUT THE FRONT DASH STARTED BURNING. THE CAR WAS A TOTAL LOSS. I HAVE VIDEO OF IT BURNING AND LISTENING TO MY SON DESCRIBE ALL HIS CLOTHES AND PERSONAL THINGS GOING UP IN FLAMES. I HAVE BEEN WRITING AND WRITING ABOUT THIS WITH EVERY RECALL NOTICE I RECEIVE. AND THAT HAS BEEN A LOT. I ONLY PAID $3000.00 FOR ... Read more
Fire
Incident date: Jun 9, 2014
THERE ARE TOXIC FUMES AND AN ODOR EMANATING FROM THE INTERIOR OF MY 2013 BUICK ENCORE. THE UPHOLSTERY SEEMS TO BE THE MOST LIKELY SOURCE. THE FUMES HAVE BEEN CAUSING A CHRONIC BURNING SENSATION IN OUR EYES, NOSE, THROAT, AND WHICH OCCASIONALLY RESULTS IN STOMACH DISCOMFORT AND NAUSEA. THE FUMES AND ODOR INTENSIFY ON SUNNY DAYS AND WHEN TAKING EXTENDED TRIPS. THE ISSUE HAS BEEN REPORTED TO THE GM ... Read more
Incident date: Jun 9, 2014
THERE ARE TOXIC FUMES AND AN ODOR EMANATING FROM THE INTERIOR OF MY 2013 BUICK ENCORE. THE UPHOLSTERY SEEMS TO BE THE MOST LIKELY SOURCE. THE FUMES HAVE BEEN CAUSING A CHRONIC BURNING SENSATION IN OUR EYES, NOSE, THROAT, AND WHICH OCCASIONALLY RESULTS IN STOMACH DISCOMFORT AND NAUSEA. THE FUMES AND ODOR INTENSIFY ON SUNNY DAYS AND WHEN TAKING EXTENDED TRIPS. THE ISSUE HAS BEEN REPORTED TO THE GM ... Read more
Incident date: Oct 7, 2016
ELECTRIC COMPONENTS OF FUEL DELIVERY SYSTEM SHORT CAUSING FIRE HAZARD. THE FUEL PUMP, FUEL PUMP RELAY, AND UNDER SEAT FUSE PANEL MALFUNCTION CAUSING THE RELAY AND FUSE PANEL TO OVERHEAT AND MELT DOWN. THE HEAT BUILDS WHILE DRIVING OR WHILE STARTING. THIS HAPPENED THREE TIMES IN A WEEK.
Incident date: Oct 7, 2016
WHEN TURNING THE VEHICLE TO THE LEFT AT A LOW SPEED, THE POWER STEERING STOPPED FUNCTIONING. THE STEERING GEAR BOX WAS REPLACED, AND FUNCTIONALITY IMPROVED SLIGHTLY FOR ABOUT A MONTH. MILEAGE AT THE TIME WAS ABOUT 90,000. AFTER A MONTH, THE ISSUE RETURNED. IN ADDITION TO THE POWER STEERING FAILURE WHEN TURNING LEFT AT LOW SPEEDS, THE VEHICLE STARTED MAKING A GRINDING NOISE NEAR THE FRONT LEFT OF T... Read more
BUICK
RENDEZVOUS
(2003) - SERVICE BRAKES
Oct 9, 2016
Incident date: Aug 12, 2016
THE BRAKES ON THIS VEHICLE JUST STOPPED WORKING AFTER TAKING IT IN FOR ANALYSIS THE MASTER CYLINDER AND THE BRAKE BOOSTER HAVE CEASED TO WORK. PULLING INTO GAS STATION I RAMMED PARKING COLUMN IN FRONT OF STORE.
Incident date: Oct 9, 2016
THE AIRBAG INDICATOR WARNING LIGHT COMES ON INTERMITTENTLY WHILE DRIVING MY 2008 BUICK LACROSSE. THIS CAR HAS ONLY 23,000 MILES ON IT. THE FAILURE HAPPENS EVERY TIME I DRIVE MY CAR WITH OR WITHOUT SOMEONE IN THE FRONT PASSENGER SEAT. THIS EXPOSES THE DRIVER AND PASSENGER TO DANGER AS NO AIRBAG PROTECTION IS AFFORDED TO THEM WHEN THE LIGHT IS ON. I BROUGHT THE CAR TO THE DEALER FOR DIAGNOSIS, T... Read more
Incident date: Jul 28, 2016
MY CAR SHUTS DOWN WHILE DRIVING. MY DASH WILL DISPLAY "SERVICE TRACTION CONTROL SYSTEM, REDUCED POWER, STARTING DISABLE" I MUST PULL OFF THE ROAD; CAR SHUTS DOWN, NOW IT HAS TROUBLE RESTARTING AFTER THIS OCCURS. MY COMPUTER DOESN'T RETAIN THE CODES FOR THIS ISSUE. MY DEALER MECHANIC & PERSONAL MECHANIC CANNOT FIND THE PROBLEM. HAVE SPENT $1000 WITHIN THE PAST 2 MONTHS ON THIS. STILL NOT FIXED. DAN... Read more
Incident date: Jul 28, 2016
MY CAR SHUTS DOWN WHILE DRIVING. MY DASH WILL DISPLAY "SERVICE TRACTION CONTROL SYSTEM, REDUCED POWER, STARTING DISABLE" I MUST PULL OFF THE ROAD; CAR SHUTS DOWN, NOW IT HAS TROUBLE RESTARTING AFTER THIS OCCURS. MY COMPUTER DOESN'T RETAIN THE CODES FOR THIS ISSUE. MY DEALER MECHANIC & PERSONAL MECHANIC CANNOT FIND THE PROBLEM. HAVE SPENT $1000 WITHIN THE PAST 2 MONTHS ON THIS. STILL NOT FIXED. DAN... Read more
Incident date: Oct 4, 2016
TRANSMISSION WON'T SHIFT OUT OF 1ST GEAR AND REVERSE GEAR DOES NOT WORK.
Incident date: Oct 1, 2016
LETTER FROM CONGRESSWOMAN FOXX ON BEHALF OF CONSTITUENT RE 2003 BUICK LESABRE DEFECT ISSUES. *SMD THE CONSUMER STATED THE DASHBOARD SEPARATED AND RAISED ABOUT TWO INCHES. *JB
Incident date: Oct 6, 2016
THE DRIVER'S SIDE DOOR HANDLE IS COMING OFF. MY CAR WAS IN MY GARAGE WHEN ON FRIDAY, SEPTEMBER 30, I OPENED THE DOOR AND THE HANDLE PULLED AWAY FROM THE DOOR. I COULD NOT OPEN THE DOOR! I HAD TO ENTER THE CAR THROUGH THE PASSENGER'S SIDE IN ORDER TO OPEN THE DRIVER'S SIDE DOOR. I THEN PUSHED THE DRIVER'S SIDE DOOR HANDLE BACK INTO PLACE AND USED SHIPPING TAPE TO KEEP IT IN PLACE UNTIL I COULD ... Read more
Incident date: Aug 21, 2016
HESITATION WHEN ACCELERATING TO ENTER FREEWAY OR PASS
Incident date: Sep 5, 2016
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS IN THE PASSENGER SEAT NEEDED TO BE REPLACED WITH SOLDERED CONNECTIONS. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V118000 (AIR BAGS) HOWEVER THE VIN WAS NOT INCLUDED. THE FAILURE M... Read more
Incident date: Oct 5, 2016
BUICK FIXED 3 RECALLS BUT WON'T FIX ON SAY I HAVE TO PAY FOR ANOTHER PART BEFORE THEY CAN FIX LAST RECALL.
Incident date: Oct 5, 2016
BUICK FIXED 3 RECALLS BUT WON'T FIX ON SAY I HAVE TO PAY FOR ANOTHER PART BEFORE THEY CAN FIX LAST RECALL.
Incident date: Oct 5, 2016
BUICK FIXED 3 RECALLS BUT WON'T FIX ON SAY I HAVE TO PAY FOR ANOTHER PART BEFORE THEY CAN FIX LAST RECALL.
Incident date: Sep 5, 2016
PASSENGER AIRBAG SENSOR DOES NOT WORK WITH PASSENGER SITTING IN SEAT AT ANY TIME.
Incident date: Sep 29, 2016
TL* THE CONTACT OWNED A 1998 BUICK CENTURY. WHILE THE VEHICLE WAS BEING OPERATED, THE BRAKES AND STEERING COLUMN SEIZED. AS A RESULT, THE VEHICLE WAS INVOLVED IN A FRONT END CRASH. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND DEEMED DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED SHORT TERM MEMORY LOSS, A CONCUSSION, AND SEVERAL UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION.... Read more
Crash
1 injured
Incident date: Sep 29, 2016
TL* THE CONTACT OWNED A 1998 BUICK CENTURY. WHILE THE VEHICLE WAS BEING OPERATED, THE BRAKES AND STEERING COLUMN SEIZED. AS A RESULT, THE VEHICLE WAS INVOLVED IN A FRONT END CRASH. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND DEEMED DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED SHORT TERM MEMORY LOSS, A CONCUSSION, AND SEVERAL UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION.... Read more
Crash
1 injured
Incident date: Jun 5, 2014
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHEN THE VEHICLE WAS STARTED, THE CLIMATE CONTROL FAILED TO OPERATE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 11V149000 (VISIBILITY). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
Incident date: Oct 1, 2016
TL* THE CONTACT OWNS A 2014 BUICK VERANO. WHEN ACCELERATING, THE VEHICLE HESITATED TO RESPOND. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000.
Incident date: Sep 4, 2015
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE'S DOOR LOCKS OPERATED INDEPENDENTLY. IN ADDITION, THE ENGINE REVVED AND THE VEHICLE EXPERIENCED A LOSS OF POWER WITHOUT WARNING. AFTER THE FAILURE OCCURRED, THE PARK ASSIST AND SHIFT PANEL INDICATORS FAILED TO ILLUMINATE AS VARIOUS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS... Read more
Incident date: Sep 4, 2015
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE'S DOOR LOCKS OPERATED INDEPENDENTLY. IN ADDITION, THE ENGINE REVVED AND THE VEHICLE EXPERIENCED A LOSS OF POWER WITHOUT WARNING. AFTER THE FAILURE OCCURRED, THE PARK ASSIST AND SHIFT PANEL INDICATORS FAILED TO ILLUMINATE AS VARIOUS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS... Read more
Incident date: Dec 21, 2013
TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHENEVER THE FRONT DRIVER SIDE SEAT WARMER WAS ACTIVATED, IT BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT ... Read more
Incident date: Oct 2, 2016
AT 90,900 MILEAGE ON MY VAN, I STARTED EXPERIENCING PROBLEMS WITH MY STABILITY CONTROL, ABS, AND MY TRACTION CONTROL SYSTEM. WHEN DRIVING AT NUMEROUS SPEEDS, THE STABILITY CONTROL SYSTEM WOULD KICK IN, WOULD GRAB AT MY DRIVERS SIDE FRONT WHEEL AND MAKE THE VAN SWERVE TO THE LEFT. ON THE INSTRUMENT PANEL, IT WOULD SAY TO "SERVICE STABILITY CONTROL". THIS HAS HAPPENED WHEN I WAS TRAVELING AT 40 M... Read more
Incident date: Oct 2, 2016
AT 90,900 MILEAGE ON MY VAN, I STARTED EXPERIENCING PROBLEMS WITH MY STABILITY CONTROL, ABS, AND MY TRACTION CONTROL SYSTEM. WHEN DRIVING AT NUMEROUS SPEEDS, THE STABILITY CONTROL SYSTEM WOULD KICK IN, WOULD GRAB AT MY DRIVERS SIDE FRONT WHEEL AND MAKE THE VAN SWERVE TO THE LEFT. ON THE INSTRUMENT PANEL, IT WOULD SAY TO "SERVICE STABILITY CONTROL". THIS HAS HAPPENED WHEN I WAS TRAVELING AT 40 M... Read more
Incident date: Oct 2, 2016
AT 90,900 MILEAGE ON MY VAN, I STARTED EXPERIENCING PROBLEMS WITH MY STABILITY CONTROL, ABS, AND MY TRACTION CONTROL SYSTEM. WHEN DRIVING AT NUMEROUS SPEEDS, THE STABILITY CONTROL SYSTEM WOULD KICK IN, WOULD GRAB AT MY DRIVERS SIDE FRONT WHEEL AND MAKE THE VAN SWERVE TO THE LEFT. ON THE INSTRUMENT PANEL, IT WOULD SAY TO "SERVICE STABILITY CONTROL". THIS HAS HAPPENED WHEN I WAS TRAVELING AT 40 M... Read more
Incident date: Sep 16, 2016
MY SON WAS INVOLVED IN A FRONT END COLLISION. THE BUICK WAS TOTALED BUT THE AIRBAGS DID NOT DEPLOY. HE WAS GOING STRAIGHT AND AN SUV MADE A SHORT LEFT TURN IN FRONT OF HIM AND HER DRIVERS SIDE COLLIDED WITH HIS ENTIRE FRONT END.
Crash
Incident date: Oct 1, 2016
AIRBAG LIGHT COMES ON INTERMITTENTLY. THIS IS A SAFETY CONCERN, SINCE APPEARANCE OF THIS LIGHT MAY INDICATE THAT AIRBAG WOULD NOT DEPLOY IN THE EVENT OF AN IMPACT. THE DEALERSHIP CHECKED THE CARE AND CLEARED THE CODE, AND ADVISED TO KEEP AN EYE ON THIS SHOULD THE LIGHT COME BACK ON. I HAVE CHECKED ONLINE AND THIS SEEMS TO BE A PERVASIVE ISSUE WITH THIS PARTICULAR MODEL YEAR AND EVEN YEARS FOLLO... Read more
Incident date: Sep 6, 2016
2006 BUICK LUCERNE CHROME WHEELS FAILURE. I STARTED TO EXPERIENCE FLAT TIRES CONSTANTLY. TOOK THE CAR IN TO A TIRE SHOP, I WAS TOLD THAT THE CHROME WHEELS ARE CORRODED TO THE POINT THAT THEY WILL NOT SEAL PROBABLY. I INFORMED GM ABOUT THE ISSUE. I WAS TOLD THAT THE CAR WAS NOT UNDER WARRANTY AND GM WOULD NOT REPLACE THE WHEELS. THE LAST TIME I DROVE THE CAR THE FRONT PASSENGER TIRE DEFLATED CAUSIN... Read more
Crash
Incident date: Jul 26, 2013
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE DRIVING 15 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE FAILURE OCCURRED AT SLOWER SPEEDS OR WHILE MAKING A TURN. THE CONTACT STATED THAT EXTRA EFFORT WAS NEEDED TO STEER THE VEHICLE WHEN THE FAILURE OCCURRED. THE DEALER DIAGNOSED THAT THE RACK AND PINION, STEERING BUSHINGS, AND STEERING SHAFT NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFOR... Read more
BUICK
RENDEZVOUS
(2005) - FUEL/PROPULSION SYSTEM
Sep 29, 2016
Incident date: Sep 27, 2016
TL* THE CONTACT OWNS A 2005 BUICK RENDEZVOUS. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTER INSPECTING THE VEHICLE, IT WAS DISCOVERED THAT THE FUEL HOSE HAD DETACHED. THE CONTACT MENTIONED THAT THE VEHICLE WAS RESTARTED AFTER TWO HOURS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 302,723.
Incident date: Aug 19, 2016
TRANSMISSION FAILURE AFTER 44,820 MILES. REQUIRED RECONDITIONED TRANSMISSION AND TORQUE CONVERTER WITH TOTAL COST OF REPAIR OF $3,976.63. IN MOTION ON CITY STREETS AND HIGHWAY- DELAYS REVERSE. HARD SHIFTING. SLOW RESPONSE DRIVING.
BUICK
PARK AVENUE
(1996) - ELECTRICAL SYSTEM
Sep 29, 2016
Incident date: Sep 27, 2016
THE DRIVER SEAT BELT UNBUCKLED WARNING CHIME DOESN'T WORK. THE "KEY IN THE IGNITION" WARNING CHIME USUALLY DOESN'T WORK. THE MALL MODULE HAS BEEN DIAGNOSED AS THE CAUSE BY A LOCAL BUICK DEALERSHIP. THIS SAME ISSUE IS A RECALL ON SOME OF THIS MODEL AND MAKE OF CAR, BUT NOT CURRENTLY ON THIS VIN#. GM AND SUTTLE MOTORS OF NEWPORT NEWS, VA REFUSE TO PAY THE COST OF THE REPAIR. I FEEL LIKE THIS VIN# SH... Read more
Incident date: May 26, 2016
THE LOW BEAM HEADLAMPS PERMANENTLY FAIL TO ILLUMINATE. HIGH BEAM HEADLAMPS ARE NOT AFFECTED. GM REFUSES TO INCLUDE THIS VIN IN IT'S RECALL OF BUICK LACROSSE VEHICLES FOR THIS ITEM BUT INCLUDES OTHERS OF THE SAME MAKE AND MODEL. THE REPLACEMENT PART AVAILABLE TO THE CONSUMER ONLY REPAIRS THIS ISSUE FOR A SHORT TIME. BUICK IS REQUIRING ME TO PAY FOR THE REPAIR OF SOMETHING THAT HAS BEEN RECALLED O... Read more
Incident date: Sep 20, 2016
MY DAUGHTER DRIVES OUR 2011 BUICK REGAL CXL THAT WE PURCHASED IN FEBRUARY 2016. IN THE LAST SEVERAL MONTH THE VEHICLE HAS STALLED, STEERING LOCKS UP, BRAKES GO COMPLETELY OUT, IT DOESN'T HAVE AN ELECTRICAL AND BECAUSE IT HAS AN ELECTRIC EMERGENCY BRAKE THERE IS NO WAY FOR HER TO STOP. THE FIRST TWO TIMES SHE WAS DRIVING AROUND TOWN AND THE LAST TIME IT HAPPENED WAS LAST WEEK AT 70 MPH ON THE HIGH... Read more
Incident date: Sep 20, 2016
MY DAUGHTER DRIVES OUR 2011 BUICK REGAL CXL THAT WE PURCHASED IN FEBRUARY 2016. IN THE LAST SEVERAL MONTH THE VEHICLE HAS STALLED, STEERING LOCKS UP, BRAKES GO COMPLETELY OUT, IT DOESN'T HAVE AN ELECTRICAL AND BECAUSE IT HAS AN ELECTRIC EMERGENCY BRAKE THERE IS NO WAY FOR HER TO STOP. THE FIRST TWO TIMES SHE WAS DRIVING AROUND TOWN AND THE LAST TIME IT HAPPENED WAS LAST WEEK AT 70 MPH ON THE HIGH... Read more
Incident date: Sep 20, 2016
MY DAUGHTER DRIVES OUR 2011 BUICK REGAL CXL THAT WE PURCHASED IN FEBRUARY 2016. IN THE LAST SEVERAL MONTH THE VEHICLE HAS STALLED, STEERING LOCKS UP, BRAKES GO COMPLETELY OUT, IT DOESN'T HAVE AN ELECTRICAL AND BECAUSE IT HAS AN ELECTRIC EMERGENCY BRAKE THERE IS NO WAY FOR HER TO STOP. THE FIRST TWO TIMES SHE WAS DRIVING AROUND TOWN AND THE LAST TIME IT HAPPENED WAS LAST WEEK AT 70 MPH ON THE HIGH... Read more
Incident date: Sep 27, 2016
TL* THE CONTACT OWNS A 2012 BUICK VERANO. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE IT WAS DETERMINED THAT THE STEERING COIL SPRING WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V300000 (AIR BAGS). THE MANUFACTURER W... Read more
Incident date: Sep 27, 2016
TL* THE CONTACT OWNS A 2012 BUICK VERANO. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE IT WAS DETERMINED THAT THE STEERING COIL SPRING WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V300000 (AIR BAGS). THE MANUFACTURER W... Read more
Incident date: Sep 29, 2016
THE FOLLOWING WAS SENT TO GM IN RESPONSE TO THEIR LETTER OF SEPT 2016 WE JUST RECEIVED A LETTER FROM GM THAT BORDERS ON BEING STUPID. THE LETTER TELLS US THE ACCELERATOR PEDAL STALK MAY BREAK OFF, RENDERING THE VEHICLE INOPERATIVE. IT GOES ON TO TELL US NOT TO TAKE THE VEHICLE TO THE DEALER UNLESS WE BELIEVE THE VEHICLE HAS THIS PROBLEM. PLEASE EXPLAIN HOW THIS BELIEF PROCESS WORKS PRIOR TO... Read more
Incident date: Jul 27, 2016
TL* THE CONTACT OWNED A 1998 BUICK REGAL. THE CONTACT PARKED THE VEHICLE AND NOTICED SMOKE. SHE ATTEMPTED TO START THE IGNITION AND WAS INFORMED BY OTHERS THAT THE VEHICLE WAS ON FIRE. THE FAILURE WAS DUE TO AN OIL LEAK IN THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THERE WERE NO INJURIES. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V116000 (ENGIN... Read more
Fire
Incident date: Sep 21, 2016
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE LOW BEAM HEADLAMPS FAILED TO OPERATE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING), BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE CONNECTOR FAILED TWICE AFTER HAVING THE RECALL REPAIR PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE ... Read more
Incident date: Jul 28, 2016
THE IGNITION SWITCH WAS DISENGAGED WHEN THE VAN HIT A BUMP WHILE IN MOTION ON A HIGHWAY. I WAS ABLE TO PUT IT IN NATURAL AND RESTART IT BUT IT WAS A VERY FRIGHTENING ORDEAL. THIS HAS ALSO HAPPENED ON STREETS TRAVELING 30 MPH.
Incident date: Jul 28, 2016
THE IGNITION SWITCH WAS DISENGAGED WHEN THE VAN HIT A BUMP WHILE IN MOTION ON A HIGHWAY. I WAS ABLE TO PUT IT IN NATURAL AND RESTART IT BUT IT WAS A VERY FRIGHTENING ORDEAL. THIS HAS ALSO HAPPENED ON STREETS TRAVELING 30 MPH.