Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Oct 13, 2016
MILEAGE 85,717: DRIVING ON INTERSTATE AT 70 MPH VEHICLE LOST POWER, WAS LUCKILY ABLE TO PULL OFF AND RESTART TO MAKE IT HOME. NEXT MORNING VEHICLE WOULD START, BUT IMMEDIATELY SHUT OFF. TOWED VEHICLE TO LOCAL MECHANIC WHO STATED IT WAS STRETCHED TIMING CHAIN, COMMON OCCURRENCE IN ENCLAVE, ACADIA, AND TRANSVERSE. REPORTED ISSUE TO GM WHO REFERRED ME TO CERTIFIED GM DEALER, VEHICLE WAS TOWED TO THAT... Read more
Incident date: Oct 13, 2016
MILEAGE 85,717: DRIVING ON INTERSTATE AT 70 MPH VEHICLE LOST POWER, WAS LUCKILY ABLE TO PULL OFF AND RESTART TO MAKE IT HOME. NEXT MORNING VEHICLE WOULD START, BUT IMMEDIATELY SHUT OFF. TOWED VEHICLE TO LOCAL MECHANIC WHO STATED IT WAS STRETCHED TIMING CHAIN, COMMON OCCURRENCE IN ENCLAVE, ACADIA, AND TRANSVERSE. REPORTED ISSUE TO GM WHO REFERRED ME TO CERTIFIED GM DEALER, VEHICLE WAS TOWED TO THAT... Read more
Incident date: Oct 10, 2016
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE SERVICE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 55,328.
Incident date: Oct 2, 2016
TL* THE CONTACT OWNS A 2003 BUICK REGAL. AFTER DRIVING THE VEHICLE AND SHIFTING INTO PARK, THE KEY FAILED TO EJECT FROM THE IGNITION SWITCH PROPERLY. THE IGNITION SWITCH WAS IN THE OFF POSITION AND TOOK MORE THAN TWENTY ATTEMPTS FOR THE KEY TO BE REMOVED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT DID NOT FEEL SAFE IN THE VEHICLE. THE FAILU... Read more
Incident date: Dec 14, 2014
TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. ANOTHER VEHICLE CRASHED HEAD ON INTO THE CONTACT'S VEHICLE WHILE IT WAS STATIONARY. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BRUISES TO THE STOMACH, LEG, HEAD, AND RIGHT SHOULDER, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER COLLISION LOT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIE... Read more
Crash
1 injured
Incident date: Aug 1, 2016
TL* THE CONTACT OWNS A 2016 BUICK VERANO. WHILE ATTEMPTING TO MAKE A LEFT TURN, PART OF THE SUBFRAME CONNECTED TO THE WINDSHIELD OBSTRUCTED THE CONTACT'S VISION. THE ISSUE MADE IT DIFFICULT TO EFFECTIVELY COMPLETE THE TURN. AS A RESULT, THE CONTACT DROVE OVER A CURB. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE ... Read more
Incident date: Aug 1, 2016
TL* THE CONTACT OWNS A 2016 BUICK VERANO. WHILE ATTEMPTING TO MAKE A LEFT TURN, PART OF THE SUBFRAME CONNECTED TO THE WINDSHIELD OBSTRUCTED THE CONTACT'S VISION. THE ISSUE MADE IT DIFFICULT TO EFFECTIVELY COMPLETE THE TURN. AS A RESULT, THE CONTACT DROVE OVER A CURB. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE ... Read more
BUICK
PARK AVENUE
(2003) - ENGINE
Oct 26, 2016
Incident date: Feb 10, 2016
TL* THE CONTACT OWNS A 2003 BUICK PARK AVENUE. WHILE DRIVING AT ANY SPEED THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER AND NOTICED OIL DRIPPING DOWN ON THE SPARK PLUGS. THE VEHICLE WAS TAKEN TO A MECHANIC WHO DIAGNOSED THAT THE INTAKE MANIFOLD GASKET WAS LEAKING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILUR... Read more
Incident date: Oct 26, 2016
TL* THE CONTACT OWNS A 2013 BUICK LACROSSE HYBRID. AFTER THE VEHICLE WAS SERVICED FOR UNRELATED ISSUES, THE CHECK ENGINE INDICATOR ILLUMINATED THE NEXT DAY AND THE "CHECK THE CHARGING SYSTEM" MESSAGE APPEARED. ADDITIONALLY, THE VEHICLE WOULD SHUT OFF AND RESTART AUTOMATICALLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APP... Read more
Incident date: Sep 2, 2016
(PLEASE SEE INCLUDED PICTURE) BOTH HEADLIGHTS SHOW WHAT APPEAR TO BE FINE CRACKS ON THE INSIDE OF THE LENSES KIND OF LIKE A STARBURST APPEARANCE. THIS STARBURST IS AFFECTING THE HEADLIGHT BEAM AND MAKING IT HARDER TO SEE WHILE DISTRACTING ONCOMING TRAFFIC. GENERAL MOTORS HAS A TSB#02-08-42-001I THAT IDENTIFIES THE KNOWN MANUFACTURER INCONSISTENCY. IT IS OBVIOUSLY A KNOWN FAULT. EVEN GOING AS FAR A... Read more
BUICK
RENDEZVOUS
(2003) - ELECTRICAL SYSTEM
Oct 26, 2016
Incident date: May 1, 2016
I AM HAVING TROUBLE OUT OF MY VEHICLE. I HAVE REPLACE SEVERAL PARTS AND STILL HAVE NOT SOLVED THE PROBLEM. FOR INSTANCE, WHEN I DRIVE MY CAR AND CUT IT OFF I HAVE TO WAIT 30-45 MINS. BEFORE IT WILL START AGAIN. I HAVE CHANGED THE FUEL PUMP 3 TIMES AND OTHER PARTS OF THE CAR AND I HAVE NOT YET FOUND A SOLUTION TO MY PROBLEM. I HAVE HAD THE TRUCK FOR A YEAR AND EIGHT MONTHS. THE VEHICLE IS MOTION BU... Read more
BUICK
RENDEZVOUS
(2003) - FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Oct 26, 2016
Incident date: May 1, 2016
I AM HAVING TROUBLE OUT OF MY VEHICLE. I HAVE REPLACE SEVERAL PARTS AND STILL HAVE NOT SOLVED THE PROBLEM. FOR INSTANCE, WHEN I DRIVE MY CAR AND CUT IT OFF I HAVE TO WAIT 30-45 MINS. BEFORE IT WILL START AGAIN. I HAVE CHANGED THE FUEL PUMP 3 TIMES AND OTHER PARTS OF THE CAR AND I HAVE NOT YET FOUND A SOLUTION TO MY PROBLEM. I HAVE HAD THE TRUCK FOR A YEAR AND EIGHT MONTHS. THE VEHICLE IS MOTION BU... Read more
Incident date: Oct 24, 2016
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 55 MPH, BOTH HEADLIGHTS FAILED. THE BRIGHT LIGHTS EVENTUALLY ILLUMINATED; HOWEVER, THE LOW BEAM LIGHTS REMAINED OFF. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING). THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Incident date: Oct 5, 2016
POWER STEERING AND RACK IS LEAKING. I SEE THAT THERE ARE HUNDREDS OF COMPLAINTS ON THIS ISSUE. ESTIMATE FOR REPAIR IS $1400. THE STEERING IS VERY HARD AND VERY UNSAFE. THERE ARE 3 KIDS UNDER 10 IN THIS FAMILY. GM IS PUTTING THEM AT RISK.
Incident date: Oct 5, 2016
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE'S DOORS WERE NOT LOCKING CORRECTLY. THE CONTACT WOULD HAVE TO MANUALLY LOCK THE DOORS AND THEN ACTIVATE THE LOCKS WITH THE KEY IN ORDER TO SECURE THE DOOR LOCKS. THE DEALER DIAGNOSED THAT THE FAILURE WAS COMMON AND THE ACTUATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AW... Read more
Incident date: Oct 5, 2016
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE'S DOORS WERE NOT LOCKING CORRECTLY. THE CONTACT WOULD HAVE TO MANUALLY LOCK THE DOORS AND THEN ACTIVATE THE LOCKS WITH THE KEY IN ORDER TO SECURE THE DOOR LOCKS. THE DEALER DIAGNOSED THAT THE FAILURE WAS COMMON AND THE ACTUATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AW... Read more
Incident date: Oct 1, 2016
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS OR APPLYING THE BRAKES, THE CONTACT HEARD A LOUD THUMPING NOISE COMING FROM THE REAR OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER REPLACED BOTH REAR BRAKES, STRUTS, AND SHOCKS; HOWEVER, THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 90,000.
Incident date: Oct 19, 2016
I HAVE A BUICK POWER ADD ON SYSTEM THAT IS 50 STATE CARB LEGAL CALLED THE STAGE ONE KIT OFFERED BY GM THE KIT CONSISTS OF AN AIR INTAKE AND A SOFTWARE CALIBRATION. AMONG ALL THE ISSUES I HAVE BEEN HAVING WITH THE CAR THEIR FINAL SOLUTION WAS TO INSTALL THE OEM CALIBRATION AND FUEL TABLES BUT LEAVE THE THE STAGE ONE KIT INSTALLED. I BELIEVE THIS MAKES MY CAR NON-50 STATE EMISSIONS COMPLIANT. PAR... Read more
Incident date: Oct 19, 2016
I HAVE A BUICK POWER ADD ON SYSTEM THAT IS 50 STATE CARB LEGAL CALLED THE STAGE ONE KIT OFFERED BY GM THE KIT CONSISTS OF AN AIR INTAKE AND A SOFTWARE CALIBRATION. AMONG ALL THE ISSUES I HAVE BEEN HAVING WITH THE CAR THEIR FINAL SOLUTION WAS TO INSTALL THE OEM CALIBRATION AND FUEL TABLES BUT LEAVE THE THE STAGE ONE KIT INSTALLED. I BELIEVE THIS MAKES MY CAR NON-50 STATE EMISSIONS COMPLIANT. PAR... Read more
Incident date: Oct 19, 2016
I HAVE A BUICK POWER ADD ON SYSTEM THAT IS 50 STATE CARB LEGAL CALLED THE STAGE ONE KIT OFFERED BY GM THE KIT CONSISTS OF AN AIR INTAKE AND A SOFTWARE CALIBRATION. AMONG ALL THE ISSUES I HAVE BEEN HAVING WITH THE CAR THEIR FINAL SOLUTION WAS TO INSTALL THE OEM CALIBRATION AND FUEL TABLES BUT LEAVE THE THE STAGE ONE KIT INSTALLED. I BELIEVE THIS MAKES MY CAR NON-50 STATE EMISSIONS COMPLIANT. PAR... Read more
Incident date: Oct 21, 2016
CODES PRESENT IN COMPUTER ARE P1101 AIR INTAKE PERFORMANCE, P0101 MASS AIR FLOW CIRCUIT A FAILURE. THE CAR HAS REDUCED POWER AND SURGING DURING ACCELERATION. STUMBLING AT START UP. THE VEHICLE'S TURBO WASTEGATE FAILS TO CLOSE BEFORE 3,500 RPM THEREFORE CAUSING A SEVERE SPOOL TIME ON TURBOCHARGER THE MANUFACTURE IS UNABLE TO REPAIR AS PER THE 4 MONTHS THE CAR HAS BEEN BEING DIAGNOSED AND FINALL... Read more
Incident date: Oct 21, 2016
CODES PRESENT IN COMPUTER ARE P1101 AIR INTAKE PERFORMANCE, P0101 MASS AIR FLOW CIRCUIT A FAILURE. THE CAR HAS REDUCED POWER AND SURGING DURING ACCELERATION. STUMBLING AT START UP. THE VEHICLE'S TURBO WASTEGATE FAILS TO CLOSE BEFORE 3,500 RPM THEREFORE CAUSING A SEVERE SPOOL TIME ON TURBOCHARGER THE MANUFACTURE IS UNABLE TO REPAIR AS PER THE 4 MONTHS THE CAR HAS BEEN BEING DIAGNOSED AND FINALL... Read more
Incident date: Oct 21, 2016
CODES PRESENT IN COMPUTER ARE P1101 AIR INTAKE PERFORMANCE, P0101 MASS AIR FLOW CIRCUIT A FAILURE. THE CAR HAS REDUCED POWER AND SURGING DURING ACCELERATION. STUMBLING AT START UP. THE VEHICLE'S TURBO WASTEGATE FAILS TO CLOSE BEFORE 3,500 RPM THEREFORE CAUSING A SEVERE SPOOL TIME ON TURBOCHARGER THE MANUFACTURE IS UNABLE TO REPAIR AS PER THE 4 MONTHS THE CAR HAS BEEN BEING DIAGNOSED AND FINALL... Read more
Incident date: Oct 9, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS NOT ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
Incident date: Sep 15, 2016
GENERAL MOTORS NEVER NOTIFIED ME OF A RECALL ON MY 2015 BUICK ENCORE IN SEPT 2016. I FOUND OUT ABOUT THE RECALL BY READING IT IN THE NEWSPAPER. IT INVOLVED THE AIR BAG. I CALLED MY LOCAL DEALER AND THEY MADE THE REPAIR. I CALLED GM AND ASKED WHY THEY DIDN'T NOTIFY ME. THEY HAD NO GOOD ANSWER AS TO WHY. ONE OF THE PEOPLE I TALKED TO SAID THE REASON WAS BECAUSE THE RECALL WAS BEFORE I PURCHASED... Read more
Incident date: Feb 20, 2014
TL* THE CONTACT OWNED A 2007 BUICK LUCERNE. WHILE DRIVING AT A LOW SPEED DOWNHILL, THE BRAKES FAILED TO FUNCTION. THE VEHICLE CRASHED INTO THE WOODS. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. THE CONTACT SUSTAINED LEG INJURIES, BUT NO MEDICAL ATTENTION WAS REQUIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. TH... Read more
Crash
1 injured
Incident date: Feb 20, 2014
TL* THE CONTACT OWNED A 2007 BUICK LUCERNE. WHILE DRIVING AT A LOW SPEED DOWNHILL, THE BRAKES FAILED TO FUNCTION. THE VEHICLE CRASHED INTO THE WOODS. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. THE CONTACT SUSTAINED LEG INJURIES, BUT NO MEDICAL ATTENTION WAS REQUIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. TH... Read more
Crash
1 injured
Incident date: Sep 12, 2016
TL* THE CONTACT OWNS A 2001 BUICK REGAL. WHILE DRIVING 55 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO DIAGNOSED THAT THE MODULE WAS FAULTY. THE MANUFATURER WAS NOTIFIED THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 155,000. UPDATED 03/01/17*LJ
Incident date: Oct 1, 2016
THE VEHICLE IS LEAKING FUEL DOWN THE SIDES OF THE GAS TANK AND THERE IS POOLING OF FUEL AROUND THE FUEL PUMP ON THE TANK , ALSO ON THIS VEHICLE THE EXHAUST PIPE RUNS IN THE MIDDLE OF THE GAS TANK. THE VEHICLE WAS TAKEN TO A REPAIR SHOP AND DIAGNOSED WITH A LEAKING GAS TANK, AFTER HEARING THAT THE VEHICLE WAS TAKEN TO THE GM DEALERSHIP AND DIAGNOSED. THE GM DEALERSHIP IS STATING THAT THE GAS TANK I... Read more
BUICK
RENDEZVOUS
(2002) - FUEL/PROPULSION SYSTEM
Oct 19, 2016
Incident date: Oct 16, 2016
TL* THE CONTACT OWNS A 2002 BUICK RENDEZVOUS. THE CONTACT OBSERVED FUEL LEAKING FROM THE VEHICLE ONTO THE GARAGE FLOOR. THE VEHICLE WAS TAKEN TO AN DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS LEAKING FUEL AND THAT THE FUEL TANK HOUSING FRACTURED. THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V349000 (FUEL SYSTEM). THE... Read more
Incident date: Oct 18, 2016
TL* THE CONTACT OWNS A 1998 BUICK REGAL. WHILE PARKING THE VEHICLE IN THE GARAGE, THE CONTACT NOTICED SMOKE COMING FROM THE HOOD. THE ENGINE CAUGHT ON FIRE WITHOUT WARNING. THE CONTACT EXTINGUISHED THE FIRE WITH A FIRE EXTINGUISHER. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE FAILURE MILEAGE WAS 133,000.
Fire
Incident date: Sep 25, 2016
WHILE MAKING A RIGHT HAND TURN I HEARD A POP NOISE SIMULTANEOUSLY VEHICLE DIPPED HARSHLY WITH THE HANDLING AND STEERING CONTROL COMPROMISED. AFTER INSPECTION THE FRACTURED AND BROKEN SWAY BAR WAS DISCOVERED. SWAY BAR ENDS CRACKED BOTH SIDES WITH RIGHT SIDE COMPLETELY SEVERED. CAR WAS USED IN NORMAL DRIVING CONDITIONS-MECHANIC SUGGESTED I REPORT THIS SAFETY ISSUE BECAUSE THIS SHOULD NOT HAPPEN. ... Read more
Incident date: Sep 25, 2016
WHILE MAKING A RIGHT HAND TURN I HEARD A POP NOISE SIMULTANEOUSLY VEHICLE DIPPED HARSHLY WITH THE HANDLING AND STEERING CONTROL COMPROMISED. AFTER INSPECTION THE FRACTURED AND BROKEN SWAY BAR WAS DISCOVERED. SWAY BAR ENDS CRACKED BOTH SIDES WITH RIGHT SIDE COMPLETELY SEVERED. CAR WAS USED IN NORMAL DRIVING CONDITIONS-MECHANIC SUGGESTED I REPORT THIS SAFETY ISSUE BECAUSE THIS SHOULD NOT HAPPEN. ... Read more
BUICK
RENDEZVOUS
(2003) - FUEL/PROPULSION SYSTEM
Oct 18, 2016
Incident date: Oct 1, 2016
TL* THE CONTACT OWNS A 2003 BUICK RENDEZVOUS. THE CONTACT STATED THAT WHILE PARKED AT THE RESIDENCE, THE VEHICLE HAD A STRONG ODOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS A FUEL LEAK AROUND THE INLET VALVE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V349000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS... Read more
Incident date: Oct 1, 2016
GM REPLACED FRONT VALVE COVER AND GASKET UNDER RECALL, NOW THE REAR ONE IS LEAKING BADLY. I SEE NO DIFFERENCE FROM FRONT TO REAR, IT IS STILL THE SAME BAD PARTS, COVER AND GASKET LEAKING AND IT IS STILL A FIRE HAZARD. I AM SURE I AM NOT THE FIRST ONE IT HAS HAPPENED TO.
Incident date: Oct 10, 2016
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT AT ANY GIVEN MOMENT OR SPEED, THE DAYTIME RUNNING LAMPS DIMMED. THE CONTACT WAS NOT DOING ANYTHING TO TRIGGER THE FAILURE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Incident date: Oct 10, 2016
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT AT ANY GIVEN MOMENT OR SPEED, THE DAYTIME RUNNING LAMPS DIMMED. THE CONTACT WAS NOT DOING ANYTHING TO TRIGGER THE FAILURE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Incident date: Oct 12, 2016
TL* THE CONTACT OWNS A 2016 BUICK LACROSSE. THE CONTACT WAS INVOLVED IN A CRASH. THE AIR BAGS DID NOT DEPLOY AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER 16V651000 (AIR BAGS). THE FAILURE MILEAGE WAS 11,500.
Crash
BUICK
RENDEZVOUS
(2006) - FUEL/PROPULSION SYSTEM
Oct 16, 2016
Incident date: Oct 16, 2016
I AM THE OWNER OF A 2006 BUICK RENDEZVOUS WITH 133,000+ MILES. I AM WRITING TO DOCUMENT A SERIOUS SAFETY ISSUE THAT HAS OCCURRED AS A RESULT OF A MANUFACTURER DEFECT ON MY VEHICLE. ON OCTOBER 17 2016 I FILLED MY TANK AT THE SHELL STATION AT 5842 COLUMBIA PIKE IN VIRGINIA. ONCE THE GAS TANK WAS FILLED, I NOTICED A SIGNIFICANT AMOUNT OF FUEL POURING FROM THE UNDERSIDE, TOP AND DOWN THE SIDE AND ... Read more
Incident date: Feb 1, 2016
TAKATA RECALL PURCHASED USED IN MAY 2015 WITH APPROX. 45K MILES. SINCE I HAVE PURCHASED THE CAR, I TOOK IT TO A DEALERSHIP IN KOKOMO IN TO HAVE IT LOOKED AT FOR THE PARK ASSIST. WHAT HAPPENS IS WHEN I AM DRIVING DOWN THE HIGHWAY, USUALLY WITH THE CRUISE CONTROL ON, GOING 60+ DOWN THE HIGHWAY, THE PARK ASSIST COMES ON, ALL THE LIGHTS ON THE DASHBOARD FLASH AND ALL THE SOUNDS GO OFF IN THE CAR IMM... Read more
Incident date: Feb 1, 2016
TAKATA RECALL PURCHASED USED IN MAY 2015 WITH APPROX. 45K MILES. SINCE I HAVE PURCHASED THE CAR, I TOOK IT TO A DEALERSHIP IN KOKOMO IN TO HAVE IT LOOKED AT FOR THE PARK ASSIST. WHAT HAPPENS IS WHEN I AM DRIVING DOWN THE HIGHWAY, USUALLY WITH THE CRUISE CONTROL ON, GOING 60+ DOWN THE HIGHWAY, THE PARK ASSIST COMES ON, ALL THE LIGHTS ON THE DASHBOARD FLASH AND ALL THE SOUNDS GO OFF IN THE CAR IMM... Read more
Incident date: Jul 23, 2016
I PURCHASED MY 2016 BUICK VERANO ON JULY 23, 2016. THAT EVENING WHILE VISITING FRIENDS, MY WIFE AND I LEFT AFTER IT BECAME DARK. AS WE STARTED TO DRIVE WE NOTICED WE COULD ONLY SEE OUT OF THE LOWER QUARTER OF THE WINDSHIELD. IF I PUT THE HIGH BEAMS ON VIEWING BECOMES BETTER. BUT YOU CANNOT DRIVE AROUND WITH THE HIGH BEAMS ON, ALL THE TIME! I CANNOT DRIVE THIS VEHICLE AT NIGHT FOR FEAR OF HAVING ... Read more
Incident date: Oct 4, 2016
GM HAD RECALL ON POWER LIFT GATE WERE STRUTS WERE FAILING AND FALLING DOWN ON PEOPLE DECEMBER 2015 THEY DIDN'T REPLACE STRUTS(SAID THEY WERE GOOD)AND JUST REPOSITIONED THEM(BAND AID FIX)MY WIFE WAS HIT WITH LIFT GATE IN THE BACK(LIFTGATE CAME CRASHING DOWN).I TOOK IT TO DEALER FOR THEM TO FIX.I WAS TOLD THAT SINCE THE FIXED THEY DID IN DEC 2015 LASTED MORE THAN 90 DAYS THEY WEREN'T LIABLE TO REPAI... Read more
Incident date: Oct 12, 2016
WE DROVE 40 MILES ROUND TRIP TO HAVE THE RECALL #14299 SAFETY RECALL PERFORMED ON THE KEYS TO OUR CAR AND THEY REFUSED TO PREFORM THIS SAFETY RECALL BECAUSE WE DID NOT HAVE THE CAR WITH US. WE HAD THE RECALL NOTICE AND OWNERS CARD. THE SERVICE BULLETIN SAYS NOTHING ABOUT VERIFYING THAT THE VIN NUMBER MATCHES OUR OWNER'S CARD AND THE RECALL NOTICE.
Incident date: Sep 29, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE THE VEHICLE WAS IDLING AT A RED LIGHT, IT FAILED TO ACCELERATE WITHOUT WARNING. THE CONTACT HAD TO PUSH THE VEHICLE OFF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAIL... Read more
Incident date: Jun 25, 2016
TL* THE CONTACT OWNED A 2014 BUICK ENCLAVE. WHILE DRIVING INTO AN INTERSECTION, THE DRIVER'S SIDE OF THE CONTACT'S VEHICLE WAS STRUCK BY AN ONCOMING VEHICLE. THE CONTACT'S VEHICLE SPUN OFF THE ROAD AND LANDED IN A DITCH. THE FRONT END AND DRIVER'S SIDE OF THE VEHICLE WERE SEVERELY DAMAGED. THE CONTACT WAS UNABLE TO RECALL THE DETAILS OF THE CRASH. THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS INFOR... Read more
Crash
1 injured
Incident date: Jun 25, 2016
TL* THE CONTACT OWNED A 2014 BUICK ENCLAVE. WHILE DRIVING INTO AN INTERSECTION, THE DRIVER'S SIDE OF THE CONTACT'S VEHICLE WAS STRUCK BY AN ONCOMING VEHICLE. THE CONTACT'S VEHICLE SPUN OFF THE ROAD AND LANDED IN A DITCH. THE FRONT END AND DRIVER'S SIDE OF THE VEHICLE WERE SEVERELY DAMAGED. THE CONTACT WAS UNABLE TO RECALL THE DETAILS OF THE CRASH. THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS INFOR... Read more
Crash
1 injured
Incident date: Dec 10, 2015
BROUGHT CAR FROM CARMAX THEY SOLD ME A CAR WITH A MESSED UP MOTHERBOARD WHENEVER ONSTAR COMES THROUGH THE CAR IT PUT THE CAR IN CRUISE CONTROL ABOUT 50 OR LESS MPH. IT STAYS ON 24/7 AND NOW ITS DRAINING MY BATTERY AND NOW THE CAR COMPLETELY CUTS OFF WHILE IM DRIVING OR IT WONT EVEN START.
Incident date: Dec 10, 2015
BROUGHT CAR FROM CARMAX THEY SOLD ME A CAR WITH A MESSED UP MOTHERBOARD WHENEVER ONSTAR COMES THROUGH THE CAR IT PUT THE CAR IN CRUISE CONTROL ABOUT 50 OR LESS MPH. IT STAYS ON 24/7 AND NOW ITS DRAINING MY BATTERY AND NOW THE CAR COMPLETELY CUTS OFF WHILE IM DRIVING OR IT WONT EVEN START.
Incident date: Dec 10, 2015
BROUGHT CAR FROM CARMAX THEY SOLD ME A CAR WITH A MESSED UP MOTHERBOARD WHENEVER ONSTAR COMES THROUGH THE CAR IT PUT THE CAR IN CRUISE CONTROL ABOUT 50 OR LESS MPH. IT STAYS ON 24/7 AND NOW ITS DRAINING MY BATTERY AND NOW THE CAR COMPLETELY CUTS OFF WHILE IM DRIVING OR IT WONT EVEN START.