Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Sep 1, 2016
TAKATA RECALL POWER STEERING PUMP IS BAD AND ALL IT DOES IT HUM
Incident date: Nov 21, 2016
LAST NIGHT (11/21/2016) MY 2012 BUICK ENCLAVE'S PASSENGER AIRBAG LIGHT CAME ON. VEHICLE HAS ONLY 61,000 MILES. I TOOK IT IN AND FOUND OUT THAT THE PASSENGER PRESENCE MODULE NEEDS TO BE REPLACE AT A COST TO ME OF $1100. I WAS ALSO TOLD THAT AIR BAGS WILL NOT DEPLOY IN THE EVENT OF A CRASH. I'VE NOTICED THAT THIS IS AN ONGOING PROBLEM MANY PEOPLE HAVE WITH THIS CAR. HOW IS THIS NOT A RECALL?
Incident date: Nov 5, 2016
MY TIRES KEEP LEAKING AIR. I WAS INFORMED IT WAS MY RIMS ARE FLAKING CAUSING RAZOR CUTS IN MY TIRES. ABOUT 2 WEEKS AGO THE FRONT RIGHT TIRE STARTED LEAKING, THEN A WEEK AGO THE LEFT ONE STARTED LEAKING AND A DAY OR TWO AFTER THAT THE REAR PASSENGER TIRE IS NOW LEAKING ALSO.
Incident date: Nov 21, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 01/06/2017*CT
Incident date: Nov 21, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 01/06/2017*CT
Incident date: Nov 1, 2015
TL* THE CONTACT OWNS A 2000 BUICK LESABRE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT'S VEHICLE CRASHED INTO A SECOND VEHICLE. THERE WAS SIGNIFICANT DAMAGE TO THE FRONT END. THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED AN INJURED NECK AND BACK THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED. THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE MANUFA... Read more
Crash
1 injured
Incident date: Sep 1, 2012
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE AND STABILITRAK WARNING INDICATORS ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN RECOMMENDED THAT THE VEHICLE BE RESTARTED WHEN THE WARNING INDICATORS ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO A DEALER WHERE IT WAS DIAGNOSED THAT T... Read more
Incident date: Sep 1, 2012
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE AND STABILITRAK WARNING INDICATORS ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN RECOMMENDED THAT THE VEHICLE BE RESTARTED WHEN THE WARNING INDICATORS ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO A DEALER WHERE IT WAS DIAGNOSED THAT T... Read more
Incident date: Sep 14, 2016
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE DRIVING 40 MPH, THE MOTOR FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE TIMING CHAIN FAILED AND WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000. THE VIN WAS NOT AVAILABLE.
Incident date: Oct 27, 2016
I WAS DRIVING ON A RURAL ROAD (ABOUT 40-45 MPH) AND MISSED A STOP SIGN AT A T INTERSECTION, WENT STRAIGHT AHEAD AND STRUCK A GUIDE WIRE, A LARGE BUSH, THEN A BLOCK WALL, AND CAME TO A STOP AFTER PASSING THROUGH THE WALL AND ENTERING THE BUILDING. THE CAR NEVER VEERED BUT WENT STRAIGHT AS IT STRUCK THESE STRUCTURES. AIR BAG DID NOT DEPLOY AND I SUSTAINED A BROKEN RIB AND INJURY TO THE CHEST WALL.... Read more
Crash
1 injured
Incident date: Jan 2, 2015
SHORTS IN THE ELECTRICAL SYSTEM, TURN SIGNALS, REVERSE LIGHTS, PARKING LIGHTS, TAILIGHTS BURN OUT. RADIO AND COMMUNICATIONS PANEL SHORTS
Incident date: Jan 2, 2015
SHORTS IN THE ELECTRICAL SYSTEM, TURN SIGNALS, REVERSE LIGHTS, PARKING LIGHTS, TAILIGHTS BURN OUT. RADIO AND COMMUNICATIONS PANEL SHORTS
Incident date: Nov 9, 2016
TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 35-40 MPH, A DEER STRUCK THE FRONT DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE DRIVER'S SIDE STEERING WHEEL AIR BAG DEPLOYED, BUT DID NOT FULLY INFLATE. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED AND THE INSURANCE COMPANY WAS NOTIFIED. THE VEHICLE WAS TOWED TO A TOW LOT WHERE AND WAS AWAITING INSPECTION FROM THE INSURA... Read more
Crash
Incident date: Jun 10, 2014
WHEN READY TO LEAVE WORK THE VEHICLE WOULD NOT START. DETERMINED THE FUEL PUMP WAS NOT OPERATING. REPLACED THE FUEL PUMP AND THE VEHICLE STILL WOULD NOT START. I FOUND THE FUEL PUMP RELAY WAS THE ULTIMATE CAUSE OF FAILURE. AFTER REPLACING THIS RELAY TWO OTHER TIMES I DECIDED TO LOOK FURTHER INTO THE CAUSE. I DISMANTLED THE FUSE BOX TO FIND IT WAS NOT COMPLETE INSIDE. THE FUSE BOX IS FILLED ... Read more
Incident date: Jun 10, 2014
WHEN READY TO LEAVE WORK THE VEHICLE WOULD NOT START. DETERMINED THE FUEL PUMP WAS NOT OPERATING. REPLACED THE FUEL PUMP AND THE VEHICLE STILL WOULD NOT START. I FOUND THE FUEL PUMP RELAY WAS THE ULTIMATE CAUSE OF FAILURE. AFTER REPLACING THIS RELAY TWO OTHER TIMES I DECIDED TO LOOK FURTHER INTO THE CAUSE. I DISMANTLED THE FUSE BOX TO FIND IT WAS NOT COMPLETE INSIDE. THE FUSE BOX IS FILLED ... Read more
Incident date: Oct 7, 2016
MY HEADLAMPS HAVE GONE OUT ON ME THREE TIMES (OCT. 7, 2016, NOV. 3, 2016, AND NOV. 9, 2016 ) WHILE EITHER DRIVING TO WORK OR DRIVING HOME FROM WORK IN A STRAIGHT LINE AND IN THE DARK. THE FIRST TIME, I TURNED THE SWITCH OFF AND BACK ON. THE LIGHTS REMAINED ON FOR THE DURATION OF THE TRIP. THE SECOND TIME, THE LIGHTS CAME BACK ON WITHOUT TOUCHING THE SWITCH, AND WERE OUT BRIEFLY. THE THIRD TIM... Read more
Incident date: Oct 9, 2016
THE VEHICLE WAS DRIVING DOWN A CITY STREET AT APPROXIMATELY 35 - 40 MPH. THERE WAS A GLANCING SIDE IMPACT TO THE DRIVERS DOOR, AND ALL AIRBAG CURTAINS DEPLOYED. CAUSING BRUISING, BURNS, SPRAIN, AND A CONCUSSION. THE IMPACT TO THE VEHICLE WAS MINIMAL. THE AIRBAG MODULE HAD BEEN FLASHED ALREADY. THE NEW MODULES ARE ON BACK-ORDER AND MAY BE SEVERAL MONTHS/INDEFINITE BEFORE IT CAN BE REPAIRED.
Crash
4 injured
Incident date: Nov 1, 2016
TL* THE CONTACT OWNS A 2001 BUICK REGAL. WHILE DRIVING, AN ELECTRICAL BURNING ODOR WAS PRESENT INSIDE THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Fire
Incident date: Jun 7, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TO... Read more
Incident date: Jun 7, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TO... Read more
Incident date: Nov 1, 2016
2015 BUICK ENCORE. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKES MAKES GRINDING NOISES, DEALERSHIP MADE TEMPORARY REPAIRS AND REFUSES ADDITIONAL REPAIRS. *SMD
Incident date: Oct 18, 2016
2014 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO CUSTOMER REIMBURSEMENT REQUEST FORM AND GM RECALL NOTICE 16007. *SMD THE CONSUMER ATTACHED THE AIR BAG RECALL NOTICE. *JB
Incident date: Nov 4, 2016
DRIVING ON FREEWAY, APPROX 74 MPH IN A 75 ZONE. ABOUT 1.5 HOURS IN TO A 2.5 HOUR TRIP. ALL SYSTEMS WERE FUNCTIONING AND NO WARNING LIGHTS WERE ON. CAR SUDDENLY LOST POWER ON GAS PEDAL , POWER STEERING LIGHT CAME ON, CHECK ENGINE LIGHT CAME ON , ALL GAUGES ARE FUNCTIONING ERRATICALLY AND THEN ALL GAUGES STOPPED OR WENT TO ZERO. LIGHT INDICTATING THE TRANSMISSION GEAR KEPT CHANGING. BUT THE CARS T... Read more
Incident date: Nov 4, 2016
DRIVING ON FREEWAY, APPROX 74 MPH IN A 75 ZONE. ABOUT 1.5 HOURS IN TO A 2.5 HOUR TRIP. ALL SYSTEMS WERE FUNCTIONING AND NO WARNING LIGHTS WERE ON. CAR SUDDENLY LOST POWER ON GAS PEDAL , POWER STEERING LIGHT CAME ON, CHECK ENGINE LIGHT CAME ON , ALL GAUGES ARE FUNCTIONING ERRATICALLY AND THEN ALL GAUGES STOPPED OR WENT TO ZERO. LIGHT INDICTATING THE TRANSMISSION GEAR KEPT CHANGING. BUT THE CARS T... Read more
Incident date: Nov 4, 2016
DRIVING ON FREEWAY, APPROX 74 MPH IN A 75 ZONE. ABOUT 1.5 HOURS IN TO A 2.5 HOUR TRIP. ALL SYSTEMS WERE FUNCTIONING AND NO WARNING LIGHTS WERE ON. CAR SUDDENLY LOST POWER ON GAS PEDAL , POWER STEERING LIGHT CAME ON, CHECK ENGINE LIGHT CAME ON , ALL GAUGES ARE FUNCTIONING ERRATICALLY AND THEN ALL GAUGES STOPPED OR WENT TO ZERO. LIGHT INDICTATING THE TRANSMISSION GEAR KEPT CHANGING. BUT THE CARS T... Read more
Incident date: Jun 15, 2016
MY 2009 LACROSSE WILL INTERMITTENTLY DISPLAY THE AIR BAG INDICATOR. I NOTICED THIS WHILE DRIVING THE CAR AROUND TOWN AND THERE IS NO PASSENGER IN THE FRONT SEAT. IT WILL EITHER STAY ON FOR A COUPLE OF DAYS AND THEN DISAPPEAR OR WILL JUST BE ON FOR SHORT PERIODS OF TIME. WHEN I TOOK IT TO THE DEALER THEY STATED IT WAS A SENSOR MODULE AND WOULD BE APPROXIMATELY $1300 TO REPLACE. AS OF THIS DA... Read more
Incident date: Nov 6, 2016
I DRIVE AT NIGHT AND THE LOW BEAM LIGHT OUT SIDE SHOTS OFF THAT I CAN NOT SEE THE ROAD TO DRIVE UNTIL I TURN ON THE HIGH BEAM TO GET TO MY PLACE. NOW THE LOW BEAM LIGHT DOES NOT WORK AT ALL. I TOOK MY CAR TO THE DEALER FOR DIAGNOSTIC, THEY COUL NOT FIND WHAT THE PROBLEM IS. IT IS OF A MATTER OF SAFTY ISSUE TO DRIVE AT NIGHT WHEN LIGHTS GO OFF . I WAS DRIVING LAST NIGHT AND THE LIGHT LOW BEAM WENT... Read more
Incident date: Oct 14, 2016
TAKATA RECALL, WHILE DRIVING AT NIGHT THE LOW BEAM HEADLAMPS GO OFF. THIS HAS HAPPENED SEVERAL TIMES STARTING IN 2011 BUT HAVE COME BACK ON UNTIL 10/14/2016, WHILE DRIVING AT NIGHT ON A BUSY CITY STREET. NOW THE LOW BEAMS DO NOT WORK AT ALL. THE RECALL DESCRIPTION MATCHES TO WHAT IS HAPPENING TO MY 2006 BUICK LACROSSE WITH THIS PROBLEM. I HAVE CONTACTED THE LOCAL BUICK DEALER INFORMED ME MY CAR V... Read more
Incident date: Oct 24, 2016
DRIVING VEHICLE ON ROAD IN SUBDIVISION WHEN GAS PEDAL BECAME STUCK AND CAR ACCELERATED OUT OF CONTROL STRIKING A GARAGE DOOR AND WALL WITH GREAT IMPACT. AIR BAGS DID NOT DEPLOY. DRIVER ESCAPED WITH MINOR INJURIES. CAR WAS TOTALED. NO ELSE IN CAR. *TR
Crash
Incident date: Oct 24, 2016
DRIVING VEHICLE ON ROAD IN SUBDIVISION WHEN GAS PEDAL BECAME STUCK AND CAR ACCELERATED OUT OF CONTROL STRIKING A GARAGE DOOR AND WALL WITH GREAT IMPACT. AIR BAGS DID NOT DEPLOY. DRIVER ESCAPED WITH MINOR INJURIES. CAR WAS TOTALED. NO ELSE IN CAR. *TR
Crash
Incident date: Oct 31, 2016
TL* THE CONTACT OWNS A 2001 BUICK REGAL. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE LOST POWER AND THE STEERING WHEEL TIGHTENED WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. SMOKE AND FLAMES APPEARED UNDER THE HOOD. THE FIRE WAS EXTINGUISHED BY THE POLICE AND A POLICE REPORT WAS FILED. THE CONTACT WAS INJURED, BUT DID NOT RECEIVE MEDICAL ATTENTION. THE VEHICLE WAS TOWE... Read more
Fire
1 injured
Incident date: Jan 4, 2016
THERE WAS AN OIL SMELL WHILE MY CAR WAS RUNNING AND THE PASSENGER SIDE OF THE DEFROST STOPPED WORKING. I TOOK THE VEHICLE INTO MY MECHANIC. MY MECHANIC TOLD ME THAT THERE WAS A LOT OF OIL LEAKING ONTO THE ENGINE AND IT WAS NOT SAFE TO DRIVE IT UNTIL THIS LEAK WAS FIXED. I LEFT THE CAR AT HIS SHOP WHILE THE PARTS WERE ORDERED. I LEARNED OF THE GM RECALL OF THE 3800 SERIES ENGINE (OIL SEEPING THR... Read more
Fire
BUICK
PARK AVENUE
(2000) - ENGINE
Nov 3, 2016
Incident date: Oct 28, 2016
TL* THE CONTACT OWNS A 2000 BUICK PARK AVENUE. AFTER THE VEHICLE WAS STARTED, THE MANIFOLD EXPLODED AND CAUSED THE ENGINE TO CATCH FIRE. THE CONTACT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Fire
Incident date: Sep 28, 2016
WITHOUT ANY WARNING SIGNALS OUR TIMING CHAIN STRETCHED AND SLIPPED ON OUR 2010 BUICK ENCLAVE. IT CAUSED SIGNIFICANT DAMAGE TO THE ENGINE. THE ENGINE COMPLETELY DIED WHILE IN MOTION, STOPPING THE VEHICLE FROM MOVEMENT IN THE MIDDLE OF THE ROAD. I WAS LUCKILY ON A COUNTRY DIRT ROAD WITHOUT MUCH TRAFFIC, OTHERWISE THIS COULD HAVE GONE VERY BAD ON THE HIGHWAY OR INTERSTATE. THE 2007- 2009 BUICK ENCLAV... Read more
Incident date: Sep 28, 2016
WITHOUT ANY WARNING SIGNALS OUR TIMING CHAIN STRETCHED AND SLIPPED ON OUR 2010 BUICK ENCLAVE. IT CAUSED SIGNIFICANT DAMAGE TO THE ENGINE. THE ENGINE COMPLETELY DIED WHILE IN MOTION, STOPPING THE VEHICLE FROM MOVEMENT IN THE MIDDLE OF THE ROAD. I WAS LUCKILY ON A COUNTRY DIRT ROAD WITHOUT MUCH TRAFFIC, OTHERWISE THIS COULD HAVE GONE VERY BAD ON THE HIGHWAY OR INTERSTATE. THE 2007- 2009 BUICK ENCLAV... Read more
Incident date: Oct 24, 2016
THE HDM MODULE FAILED LEAVING NO LOW BEAMS WHILE DRIVING IN A RURAL AREA AT NIGHT. VIN WAS NOT COVERED BY THE RECALL ALLOWING BUICK TO IGNORE THE PROBLEM AND LEAVE THE OWNER TO PAY. *TR
Incident date: Oct 24, 2016
THE HDM MODULE FAILED LEAVING NO LOW BEAMS WHILE DRIVING IN A RURAL AREA AT NIGHT. VIN WAS NOT COVERED BY THE RECALL ALLOWING BUICK TO IGNORE THE PROBLEM AND LEAVE THE OWNER TO PAY. *TR
Incident date: Oct 26, 2016
2011 BUICK LACROSSE (60,000 MILES - PROPERLY MAINTAINED BY 73 YEAR OLD MAN) BROKE DOWN ON INTERSTATE HWY. WHILE VACATIONING IN KNOXVILLE, TN - BUICK BEGINS TO STALL AND THE ENGINE LIGHT CAME ON (WAS FLICKERING AND NO ACCELERATION). WE STOPPED IMMEDIATELY AT A GAS STATION AND CALLED AAA - WHO TOWED US TO A CERTIFIED AAA REPAIR/TOW COMPANY. WE INITIALLY SUSPECTED IT WOULD BE THE FUEL PUMP OR FILT... Read more
Incident date: Jun 12, 2015
TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, "DON'T TAKE YOUR EYES OFF THE ROAD " BEGAN TO FLASH ON THE MESSAGE BOARD. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER. THE CONTACT WAS INFORMED THAT THE MESSAGE WAS ONLY SUPPOSED TO DISPLAY DURING VEHICLE START UP. IT WAS DIAGNOSED THAT A MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REP... Read more
Incident date: May 23, 2014
THE AIRBAG WARNING LIGHT COMES ON WHILE THE CAR IS TRAVELING INDICATING THE AIRBAGS ARE MALFUNCTIONING. IT COMES ON AND OFF INTERMITTENTLY. I BROUGHT IN TO THE DEALER AND THEY CLEARED THE MALFUNCTION CODE AND IT HAPPENED AGAIN. THEY WANT TO CHANGE THE SENSOR UNDER THE SEAT FOR $1250 SINCE IT IS NOT COVERED BY WARRANTY. IT SEEMS TO OCCUR WHEN THE CAR IS IN MOTION GOING EITHER UP OR DOWN AN INCLINE.
BUICK
RENDEZVOUS
(2002) - FUEL/PROPULSION SYSTEM
Oct 31, 2016
Incident date: Oct 31, 2015
TL* THE CONTACT OWNS A 2002 BUICK RENDEZVOUS. THE CONTACT STATED THAT THE VEHICLE HAD AN ABNORMAL FUEL ODOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT FUEL WAS LEAKING FROM THE FUEL TANK; HOWEVER, THE FAILURE COULD NOT BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 07V349000(FUEL/PROPULSION SYSTEM); HOWEVE... Read more
Incident date: Oct 30, 2016
HEATED/COOLED SEATS STOPPED WORKING. BUTTON ON DOOR LIGHTS UP LIKE THEY ARE ON, BUT THE HEAT/COOL DOES NOT ACTUALLY TURN ON. TURNS OUT PROBLEM IS WITH CONNECTOR AT CONTROL MODULE UNDER PASSENGER SEAT. CONNECTOR IS PARTIALLY MELTED WITH BLACK BURN MARKS. THIS ISSUE APPEARS TO BE COMMON ON NUMEROUS GM VEHICLES (BUICK LUCERNE, CADILLAC DTS, ETC...) FUSE DOES NOT BLOW, POSSIBLE FIRE ISSUE?
Incident date: Oct 30, 2016
HEATED/COOLED SEATS STOPPED WORKING. BUTTON ON DOOR LIGHTS UP LIKE THEY ARE ON, BUT THE HEAT/COOL DOES NOT ACTUALLY TURN ON. TURNS OUT PROBLEM IS WITH CONNECTOR AT CONTROL MODULE UNDER PASSENGER SEAT. CONNECTOR IS PARTIALLY MELTED WITH BLACK BURN MARKS. THIS ISSUE APPEARS TO BE COMMON ON NUMEROUS GM VEHICLES (BUICK LUCERNE, CADILLAC DTS, ETC...) FUSE DOES NOT BLOW, POSSIBLE FIRE ISSUE?
Incident date: Oct 19, 2016
TL* THE CONTACT OWNS A 2002 BUICK REGAL. WHILE REFUELING THE VEHICLE, THE CONTACT NOTICED SMOKE COMING FROM THE ENGINE COMPARTMENT. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE ENGINE COMPARTMENT CAUGHT FIRE. THE CONTACT EXTINGUISHED THE FIRE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WA... Read more
Fire
Incident date: Sep 21, 2016
"STABILITI TRAK NEEDS TO BE SERVICED" LIGHT COMES ON AND CAUSES IMMEDIATE LOSS OF ENGINE POWER. THIS HAS BECOME VERY DANGEROUS AND IS NO LONGER A SAFETY FEATURE BUT A HAZARD WHEN DRIVING. THIS HAS HAPPENED SEVERAL TIMES AND BEEN TAKEN TO DEALERSHIPS AT LEAST 5 TIMES, WITH NO FIX. THEY CANNOT DUPLICATE THE PROBLEM BUT THE CAR CONTINUES TO HAVE THE ISSUE. THIS IS A HUGE SAFETY HAZARD WHEN TRAVELI... Read more
Incident date: Oct 17, 2016
ENGINE STALLED AFTER STARTING AND DRIVING ABOUT 20 YARDS IN A PARKING LOT. THEN WOULD CRANK BUT NOT START AND HAD BURNING SMELL INSIDE CAR. HAD TOWED TO DEALER AND THEY FOUND A MELTED FUEL PUMP RELAY AND FUSE BOX LOCATED UNDER REAR SEAT. THEY SAID THERE WAS A POTENTIAL FIRE HAZARD IF DIDN'T REPLACE FUSE BOX TOO. CAR HAD 106,079 MILES AT TIME. *TR
Incident date: Oct 17, 2016
ENGINE STALLED AFTER STARTING AND DRIVING ABOUT 20 YARDS IN A PARKING LOT. THEN WOULD CRANK BUT NOT START AND HAD BURNING SMELL INSIDE CAR. HAD TOWED TO DEALER AND THEY FOUND A MELTED FUEL PUMP RELAY AND FUSE BOX LOCATED UNDER REAR SEAT. THEY SAID THERE WAS A POTENTIAL FIRE HAZARD IF DIDN'T REPLACE FUSE BOX TOO. CAR HAD 106,079 MILES AT TIME. *TR
Incident date: Oct 28, 2016
ON 10/28/2016 MY WIFE HAD DROVE THE CAR ABOUT 3 MILES TO THE STORE DID SOME SHOPPING FOR APPROXIMATELY 30 MINUTES. SHE RETURNED HOME THE 3 MILES PARKED THE CAR IN THE DRIVEWAY IN FRONT OF THE GARAGE AND WENT IN SIDE. SHE WAS IN THE GARAGE A FEW MINUTES LATER AND SAW SMOKE FILLING THE GARAGE. SHE WENT OUT THE BACK DOOR AND AROUND THE HOUSE AND THE CAR WAS IN FLAMES. NEIGHBORS HAD ALL READY CALLED 9... Read more
Fire
Incident date: Oct 28, 2016
"SERVICE AIRBAG" PANEL CAUTION LIGHT ILLUMINATES. IT GOES OUT AND COMES ON RANDOMLY. DEALER CANNOT FIND ROOT CAUSE AND SIMPLY RESETS LIGHT TO TURN IT OFF. THERE IS A RECALL 2008-1013 BUICK ENCLAVE FOR THIS IDENTICAL PROBLEM. THIS IS ON A 2014 MODEL.
Incident date: Oct 27, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING AND WHILE STATIONARY, THE VEHICLE SHUT OFF UNEXPECTEDLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART SUCCESSFULLY. LATER, WHEN BACKING OUT OF A PARKING SPACE AT 2 MPH, THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,0... Read more