Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Dec 3, 2016
AT 90K MILES VEHICLE HAD CHECK ENGINE LIGHT ALONG WITH WARNING FOR STABILITRAK AND TRACTION CONTROL. LATER THAT DAY THE VEHICLE SHOOK AND STALLED AT A RED LIGHT. THE BUICK DEALER IDENTIFIED TIMINIG CHAIN AND TIMING ACTUATOR AS ISSUES. THESE PARTS WERE REPLACED UNDER AN EXTENDED WARRANTY THAT WE PURCHASED. AT 104K MILES THE CHECK ENGINE LIGHT IS ON AGAIN; THE DEALER SAYS IT IS THE SAME TIMING CHAI... Read more
Incident date: Dec 3, 2016
AT 90K MILES VEHICLE HAD CHECK ENGINE LIGHT ALONG WITH WARNING FOR STABILITRAK AND TRACTION CONTROL. LATER THAT DAY THE VEHICLE SHOOK AND STALLED AT A RED LIGHT. THE BUICK DEALER IDENTIFIED TIMINIG CHAIN AND TIMING ACTUATOR AS ISSUES. THESE PARTS WERE REPLACED UNDER AN EXTENDED WARRANTY THAT WE PURCHASED. AT 104K MILES THE CHECK ENGINE LIGHT IS ON AGAIN; THE DEALER SAYS IT IS THE SAME TIMING CHAI... Read more
Incident date: Nov 27, 2016
WHILE DRIVING AT HIGHWAY SPEEDS (65+ MPH) THE INFORMATION CENTER WILL DISPLAY 'REDUCED ENGINE POWER' AND CAR WILL DOWN SHIFT AND ONLY REACH 45 MPH. CAUSING CLOSE TO REAR-END CRASH. YOU HAVE TO LEAVE THE HIGHWAY TRAFFIC IMMEDIATELY AND TURN OFF ENGINE. RE-START ENGINE AND CONTINUE DRIVING. IT HAS HAPPENED TWICE NOW. SEEMS LIKE A SOFTWARE PROBLEM. *TR
Incident date: Oct 15, 2016
TL* THE CONTACT OWNS A 2002 BUICK LESABRE. THE CONTACT STATED THAT THE ENGINE LEAKED OIL AND COULD CAUSE AN ENGINE FIRE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE VALVE COVER GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED ... Read more
Incident date: Nov 15, 2016
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. ON ONE OCCASION, THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING; HOWEVER, SPECIFIC DETAILS COULD NOT BE PROVIDED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS INITIALLY INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NEVER REPA... Read more
Incident date: Dec 1, 2016
"TAKATA RECALL"MY BUICK ENCLAVE IS HAVING PROBLEM AFTER PROBLEM WITH THIS TRANSMISSION HAD IT SERVICED TWICE MODULE REPLACED AT THE DEALERSHIP IT STILL DRAGS SPEEDOMETER GET STUCK AND NOW REVERSE ISSUES I DON'T NO WHAT TO DO IM MENTALLY AND FINANCIAL DRAIN WITH THIS VEHICLE. *TR
Incident date: Dec 1, 2016
"TAKATA RECALL"MY BUICK ENCLAVE IS HAVING PROBLEM AFTER PROBLEM WITH THIS TRANSMISSION HAD IT SERVICED TWICE MODULE REPLACED AT THE DEALERSHIP IT STILL DRAGS SPEEDOMETER GET STUCK AND NOW REVERSE ISSUES I DON'T NO WHAT TO DO IM MENTALLY AND FINANCIAL DRAIN WITH THIS VEHICLE. *TR
Incident date: Dec 1, 2016
"TAKATA RECALL"MY BUICK ENCLAVE IS HAVING PROBLEM AFTER PROBLEM WITH THIS TRANSMISSION HAD IT SERVICED TWICE MODULE REPLACED AT THE DEALERSHIP IT STILL DRAGS SPEEDOMETER GET STUCK AND NOW REVERSE ISSUES I DON'T NO WHAT TO DO IM MENTALLY AND FINANCIAL DRAIN WITH THIS VEHICLE. *TR
Incident date: Dec 1, 2016
"TAKATA RECALL"MY BUICK ENCLAVE IS HAVING PROBLEM AFTER PROBLEM WITH THIS TRANSMISSION HAD IT SERVICED TWICE MODULE REPLACED AT THE DEALERSHIP IT STILL DRAGS SPEEDOMETER GET STUCK AND NOW REVERSE ISSUES I DON'T NO WHAT TO DO IM MENTALLY AND FINANCIAL DRAIN WITH THIS VEHICLE. *TR
Incident date: Dec 3, 2016
TAKATA RECALL, I HAVE PROBLEMS WITH MY TRANSMISSION RUNNING HOT. THERE HAVE RECALLS ON BUICK ENCLAVE 2008, BUT THEY CLAIM ITS CERTAIN VINS. IT WOULD NOT SHIFT INTO GEAR LIKE IT SHOULD WHEN THE CAR IS HOT AND THEN YOU GET A WARNING TRANSMISSION HOT ENGINE IDLE. THEN THE TRANSMISSION STARTS TO DRAG, HAD TO PULL OUT OF TRAFFIC TO PREVENT BEING RAN INTO. THEN I WOULD SHIFT INTO GEAR REAL HARD AND JER... Read more
Incident date: Jun 8, 2016
TL* THE CONTACT OWNS A 2016 BUICK ENCORE. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT NOTICED A STRONG ODOR IN THE VEHICLE. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE DEALER DIAGNOSED THAT THE ECM SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO THE DEALER TWICE, AND THE DEALER REPLACED THE MAP SENSOR THE CONTACT STILL NOTICED AN ODOR IN THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE... Read more
Incident date: Nov 1, 2016
TL* THE CONTACT OWNS A 2004 BUICK LESABRE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000.
BUICK
PARK AVENUE
(2004) - ELECTRICAL SYSTEM
Dec 6, 2016
Incident date: Nov 1, 2016
DRIVER SIDE HEATED REAR VIEW MIRROR LOST CLARITY AND THE VIEW IS MINIMAL WITH NO VISION WHEN IT IS DARK. THIS IS FORTH BUICK PARK AVE TO DO THIS . 1997. 2000 2003 2004 DEALER WANTS $545.00 FOR THE GLASS ALONE.
BUICK
PARK AVENUE
(2004) - VISIBILITY/WIPER
Dec 6, 2016
Incident date: Nov 1, 2016
DRIVER SIDE HEATED REAR VIEW MIRROR LOST CLARITY AND THE VIEW IS MINIMAL WITH NO VISION WHEN IT IS DARK. THIS IS FORTH BUICK PARK AVE TO DO THIS . 1997. 2000 2003 2004 DEALER WANTS $545.00 FOR THE GLASS ALONE.
Incident date: Nov 30, 2016
THERE WAS A RECALL ON THE AIRBAGS AS BEING UNSAFE. I CONTACTED MY DEALER AND ASKED FOR THEM TO RETURN MY CALL SO I COULD DETERMINE A SOLUTION TO THE UNSAFE SITUATION. THEY HAVE NOT CONTACTED ME BACK IN ANY FASHION.
Incident date: Dec 2, 2016
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE FUSE BOX MELTED AND CAUSED THE FUEL PUMP RELAY TO MALFUNCTION. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THERE WAS NO SMOKE OR BURNING ODOR PRIOR TO THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAI... Read more
Fire
Incident date: Dec 1, 2016
MY DAUGHTER BORROWED MY CAR.ON THE WAY BACK, AT NIGHT, WITH TWO CHILDREN IN THE CAR ,ON THE HIGHWAY THE LIGHTS GO OFF. SHE PULLS OVER AND TRIES TO GET THEM ON. THANK GOD HER HUSBAND WAS FOLLOWING HER IN THEIR CAR, WHO SHE FOLLOWED ,SO SHE COULD SEE. SO I GO TO THE AUTO PARTS STORE TO BUY BULBS TO FIND OUT I DON'T HAVE ANY LIGHTS IN THE FRONT. SO I GO TO THE GARAGE, THEY REPLACE THE BULBS FOR THE D... Read more
Incident date: Mar 12, 2016
I HAVE THE RECALL ON THE POWER SEAT WIRING AND MY HEATED SEATS HEAT TO A LEVEL THEN SHUT OFF CONTINUOUSLY. I HAVE A FRIEND HAD THE SAME ISSUE IN A CAMARO AND HAD CHAFED WIRES TO THE HEATED SEAT. I REFUSE TO PAY FOR THIS REPAIR AND NOW IN MICHIGAN IT IS VERY COLD AND I BOUGHT THIS CAR TO HAVE HEATED SEATS FOR A REASON. THE COPIED INFORMATION IS BELOW ON THE RECALL. THE DEALER KEEPS TELLING ME NO PA... Read more
Incident date: Mar 12, 2016
I HAVE THE RECALL ON THE POWER SEAT WIRING AND MY HEATED SEATS HEAT TO A LEVEL THEN SHUT OFF CONTINUOUSLY. I HAVE A FRIEND HAD THE SAME ISSUE IN A CAMARO AND HAD CHAFED WIRES TO THE HEATED SEAT. I REFUSE TO PAY FOR THIS REPAIR AND NOW IN MICHIGAN IT IS VERY COLD AND I BOUGHT THIS CAR TO HAVE HEATED SEATS FOR A REASON. THE COPIED INFORMATION IS BELOW ON THE RECALL. THE DEALER KEEPS TELLING ME NO PA... Read more
Incident date: Nov 8, 2016
PERIODICALLY AFTER BACKING OUT OF A PARKING SPOT AND PUT IN DRIVE HAVE EXTREMELY HARD TIME TURNING THE WHEEL TO GET CAR TO TURN. EXAMPLE WOULD BE IF YOU ARE IN THE CAR KEY ON ENGINE NOT RUNNING AND YOU TRY TO TURN THE WHEEL AND IT DOESNT WANT TO MOVE. VERY SCARY AND DANGEROUS.
Incident date: Dec 1, 2016
WHILE DRIVING THE VEHICLE ON DRY PAVEMENT AT APPROXIMATELY 30 MPH I HEARD A CHIME AND THE ABS LIGHT ILLUMINATED ON THE DASH BOARD. THE LIGHT WENT OUT THE NEXT TIME I DROVE THE CAR AND THEN RETURNED. THIS LIGHT SIGNIFIES THAT I HAVE "LOST" THE BENEFIT OF ABS BRAKING ON THIS VEHICLE. THIS CONDITION COULD JEOPARDIZE THE SAFETY OF THE DRIVER AND OCCUPANTS AS BRAKING EFFICIENCY COULD BE DRAMATICALLY RE... Read more
Incident date: Nov 28, 2016
THE FUEL GAUGE INDICATES PROPERLY UNTIL IT REACHES THE HALFWAY MARK. IT THEN FLUCTUATES AND IS NOT RELIABLE. THIS COULD LEAD TO RUNNING OUT OF FUEL IN TRAFFIC, IN-CLIMATE CONDITIONS OR IN ISOLATED AREAS WITHOUT INDICATION. THIS IS A SAFETY HAZARD THAT SEEMS TO BE PREVALENT ON THESE VEHICLES AND NEEDS TO BE ADDRESSED!
Incident date: Nov 1, 2016
DRIVER SIDE SEAT HEATER HAS GONE OUT TWICE.
Incident date: Nov 30, 2016
WHEN IN REVERSE, THE VEHICLE WILL STILL ROLL FORWARD ON A DECLINE AND WHEN DRIVE, IT ROLLS BACKWARDS WHEN ON AN INCLINE. IT ACTS AS A STICK SHIFT. I WAS GOING UP AN INCLINE COMING OUT OF A PARKING LOT AND STOPPED. WHEN I TOOK MY FOOT OFF OF THE BRAKE TO GO, THE CAR ROLLED BACKWARDS AND ALMOST HIT THE CAR BEHIND ME. I PULLED INTO MY DRIVEWAY AND TOOK MY FOOT OFF OF THE BRAKE AND IT ROLLED TWO L... Read more
Incident date: Nov 1, 2016
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE POWER STEERING MALFUNCTIONED CAUSING THE STEERING WHEEL TO BECOME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED. THE POWER STEERING PUMP WAS REPLACED AND THE FAILURE WAS REMEDIED. THE CONTACT ALSO INDICATED THAT ... Read more
Incident date: Nov 1, 2016
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE POWER STEERING MALFUNCTIONED CAUSING THE STEERING WHEEL TO BECOME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED. THE POWER STEERING PUMP WAS REPLACED AND THE FAILURE WAS REMEDIED. THE CONTACT ALSO INDICATED THAT ... Read more
Incident date: Dec 8, 2015
TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT STATED THAT THE LIFTGATE INDEPENDENTLY CLOSED ON THE BACK OF AN OCCUPANT. THERE WERE NO INJURIES. THE FAILURE OCCURRED WITHOUT WARNING. PRIOR TO THE FAILURE, THE VEHICLE WAS REMEDIED PER NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE CONTACT WAS INFORMED THAT THE LIFTGATE STRUTS WERE REPOSITIONED INSTEAD OF HAVING THE SOFTWARE UPDATED AS TH... Read more
Incident date: Oct 31, 2016
WHILE MY WIFE WAS DRIVING THE CAR, THE ELECTRONIC PARKING BRAKE CAME ON CAUSING THE CAR TO COME TO AN UBRUPT STOP ON A CITY STREET. IT DID NOT TURN OFF UNTIL MY WIFE TURNED OFF THE ENGINE, RESTARTED IT AND SHIFTING THROUGH THE AUTOMATIC TRANSMISSION GEARS. THE CAR HAS BEEN AT HENRY BROWN BUICK IN GILBERT, AZ FOR OVER A MONTH AND THEY HAVE NOT BEEN ABLE TO FIGURE OUT THE PROBLEM. GENERAL MOTORS H... Read more
Incident date: Dec 1, 2016
2011 BUICK REGAL. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR RECALL NOTICE 16V-517. *SMD
Incident date: Dec 1, 2016
2011 BUICK REGAL. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR RECALL NOTICE 16V-517. *SMD
Incident date: Nov 24, 2016
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE DRIVING APPROXIMATELY 40 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE BEGAN TO DECELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS A CRACK IN THE WAVE PLATE, WHICH NEEDED TO BE REPAIRED OR THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF T... Read more
Incident date: Feb 7, 2016
TL* THE CONTACT OWNED A 2001 BUICK REGAL. WHILE THE VEHICLE WAS PARKED AND THE ENGINE WAS STARTED, THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND A FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS DESTROYED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE, ENGINE COOLING). THE MANUFACTUR... Read more
Fire
Incident date: Mar 31, 2016
CHECK ENGINE LIGHT CAME ON AT 70000 MILES. BROUGHT INTO DEALER AND TOLD STRETCHED TIMING CHAIN. ALTHOUGH GM HAS AN EXTENDED WARRANTY ON MANY OF THESE ENGINES IN THE ENCLAVE, I WAS TOLD THAT MINE WAS NOT A PART OF THE QUALIFIED BATCH FOR THE EXTENDED WARRANTY AND THAT ALL COSTS WOULD BE OUT OF POCKET. I AM CURRENTLY STUCK WITH A VEHICLE THAT NEEDS OVER $3500 IN REPAIRS ON A KNOWN ISSUE FOR THIS ENG... Read more
Incident date: Mar 15, 2016
THE SENSOR FOR THE PASSENGER AIRBAG ASSOCIATED WITH THE FRONT PASSENGER SEAT WORKS ERRATICALLY, AND GENERALLY DOES NOT ENABLE THE FRONT PASSENGER AIRBAG WHEN A PASSENGER IS IN THE SEAT. THIS OCCURS WITH A FULL SIZE ADULT IN THE SEAT. THIS CONDITION SEEMS TO OCCUR REGARDLESS OF IDLING OR DRIVING CONDITIONS. IT GENERALLY REPORTS THROUGH INDICATORS THAT THE FRONT PASSENGER AIRBAG IS TURNED OFF AND TH... Read more
Incident date: Mar 15, 2016
THE SENSOR FOR THE PASSENGER AIRBAG ASSOCIATED WITH THE FRONT PASSENGER SEAT WORKS ERRATICALLY, AND GENERALLY DOES NOT ENABLE THE FRONT PASSENGER AIRBAG WHEN A PASSENGER IS IN THE SEAT. THIS OCCURS WITH A FULL SIZE ADULT IN THE SEAT. THIS CONDITION SEEMS TO OCCUR REGARDLESS OF IDLING OR DRIVING CONDITIONS. IT GENERALLY REPORTS THROUGH INDICATORS THAT THE FRONT PASSENGER AIRBAG IS TURNED OFF AND TH... Read more
BUICK
RENDEZVOUS
(2004) - FUEL/PROPULSION SYSTEM
Nov 30, 2016
Incident date: Nov 30, 2016
*VT* - ON TWO DIFFERENT OCCASIONS MY 2004 BUICK RENDEZVOUS HAS CAUSED THE INSIDE OF THE CAR TO FILL UP WITH STRONG GASOLINE SMELL. WHEN CHECKING THE GROUND I DISCOVERED IT WAS LEAKING GASOLINE. I WAS TOLD THAT THERE WAS NO MORE RECALL ON MY VIN# - HOWEVER, I'M DISCOVERING THAT OTHER 2004 BUICK RENDEZVOUSES ARE REPORTING THE SAME OF SIMILAR PROBLEM UNDER CAMPAIGN #07V349000. I WAS NEVER NOTIFIE... Read more
Incident date: Nov 30, 2016
SUB FRAME IS COMPLETELY ROATED OUT ON THE BACK DRIVE. COMPLETE SAFTY HAZARD NEEDS RECALL
Incident date: Nov 30, 2016
SUB FRAME IS COMPLETELY ROATED OUT ON THE BACK DRIVE. COMPLETE SAFTY HAZARD NEEDS RECALL
Incident date: Nov 30, 2016
SUB FRAME IS COMPLETELY ROATED OUT ON THE BACK DRIVE. COMPLETE SAFTY HAZARD NEEDS RECALL
Incident date: Nov 22, 2016
TL* THE CONTACT OWNED A 2001 BUICK REGAL. WHILE DRIVING 55 MPH, THE ENGINE CAUGHT FIRE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED AND DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FIRE. THE FAILURE MILEAGE WAS 130,000. THE VIN WAS NOT AVAILABLE.
Fire
Incident date: Oct 2, 2016
LIGHTS ON THE DASH BOARD CAME ON WHILE DRIVING IN TOWN AT APPROXIMATELY 20 MPH INDICATING AWD, TRACTION CONTROL AND ANTI-LOCK BREAKS WERE NOT WORKING. POWER STEERING ALSO WAS NOT WORKING. VEHICLE TAKEN TO LOCAL GM DEALER FOR REPAIR. ASSESSMENT INDICATED NEED TO REPLACE POWER STEERING PUMP AND ELECTRONIC BREAK MODULE. THE LIGHTS CAME OFF AND ON REPEATEDLY OVER THE NEXT SEVERAL WEEKS WAITING ON T... Read more
Incident date: Oct 2, 2016
LIGHTS ON THE DASH BOARD CAME ON WHILE DRIVING IN TOWN AT APPROXIMATELY 20 MPH INDICATING AWD, TRACTION CONTROL AND ANTI-LOCK BREAKS WERE NOT WORKING. POWER STEERING ALSO WAS NOT WORKING. VEHICLE TAKEN TO LOCAL GM DEALER FOR REPAIR. ASSESSMENT INDICATED NEED TO REPLACE POWER STEERING PUMP AND ELECTRONIC BREAK MODULE. THE LIGHTS CAME OFF AND ON REPEATEDLY OVER THE NEXT SEVERAL WEEKS WAITING ON T... Read more
Incident date: Oct 2, 2016
LIGHTS ON THE DASH BOARD CAME ON WHILE DRIVING IN TOWN AT APPROXIMATELY 20 MPH INDICATING AWD, TRACTION CONTROL AND ANTI-LOCK BREAKS WERE NOT WORKING. POWER STEERING ALSO WAS NOT WORKING. VEHICLE TAKEN TO LOCAL GM DEALER FOR REPAIR. ASSESSMENT INDICATED NEED TO REPLACE POWER STEERING PUMP AND ELECTRONIC BREAK MODULE. THE LIGHTS CAME OFF AND ON REPEATEDLY OVER THE NEXT SEVERAL WEEKS WAITING ON T... Read more
Incident date: Jan 5, 2013
ELECTRIC DOOR LOCKS WORK INTERMITTENTLY
Incident date: Nov 19, 2016
ON NOVEMBER 19, 2016, I PURCHASED THE 2017 BUICK LACROSSE PREMIUM AWD. ON THAT SAME DAY, WHILE I WAS DRIVING ON THE HIGHWAY THE OVERHEATED ENGINE LIGHT CAME ON, BEEPING SOUND, OIL LIGHT CAME ON, SHORTLY VEHICLE INDICATED IMMEDIATELY TO STOP, WHICH I DID, STRANDED ON THE HIGHWAY IN EN ROUTE TO DEALERSHIP. I HAD JUST LEFT THE DEALERSHIP APPROXIMATELY FIVE MINUTES AGO AFTER I PURCHASED THE VEHICLE. T... Read more
Incident date: Nov 19, 2016
ON NOVEMBER 19, 2016, I PURCHASED THE 2017 BUICK LACROSSE PREMIUM AWD. ON THAT SAME DAY, WHILE I WAS DRIVING ON THE HIGHWAY THE OVERHEATED ENGINE LIGHT CAME ON, BEEPING SOUND, OIL LIGHT CAME ON, SHORTLY VEHICLE INDICATED IMMEDIATELY TO STOP, WHICH I DID, STRANDED ON THE HIGHWAY IN EN ROUTE TO DEALERSHIP. I HAD JUST LEFT THE DEALERSHIP APPROXIMATELY FIVE MINUTES AGO AFTER I PURCHASED THE VEHICLE. T... Read more
Incident date: Nov 19, 2016
ON NOVEMBER 19, 2016, I PURCHASED THE 2017 BUICK LACROSSE PREMIUM AWD. ON THAT SAME DAY, WHILE I WAS DRIVING ON THE HIGHWAY THE OVERHEATED ENGINE LIGHT CAME ON, BEEPING SOUND, OIL LIGHT CAME ON, SHORTLY VEHICLE INDICATED IMMEDIATELY TO STOP, WHICH I DID, STRANDED ON THE HIGHWAY IN EN ROUTE TO DEALERSHIP. I HAD JUST LEFT THE DEALERSHIP APPROXIMATELY FIVE MINUTES AGO AFTER I PURCHASED THE VEHICLE. T... Read more
Incident date: Oct 10, 2016
LOW BEAMS DO NOT FUNCTION, ONLY HIGH BEAMS. WHEN HEADLAMPS ARE SWITCHED TO LOW BEAMS THEY GO DARK. THIS OCCURRED WHILE DRIVING DOWN A DARK RURAL ROAD WITH NO STREET LIGHTS.
Incident date: Nov 22, 2016
POWER LIFT GATE STRUTS FAILED. THIS WAS A RECALL ON OTHER 2012 MODELS. I HAD TO PAY $1113.21 FOR THIS REPAIR. THIS CREATED A SAFETY HAZARD. THIS LIFTGATE FELL ON MY DAUGHTER. WE CAUGHT IT BUT SHE COULD HAVE BEEN HURT.