Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Apr 11, 2014
J & K MITCHELL CASEY, IL.62420 PURCHASED ON 4/11/2014, 98,104 MILEAGE. HEADLAMPS GO OFF AT NITE DRIVING, VERY UNNERVING, FUEL GAGE, HAYWIRE FROM THE START, WHILE DRIVING, ENGINE WOULD ACCELERATE WHEN TURNING RIGHT. SWAYING/SUSPENSION, WHEN TURNING, DRIVING DOWN THE ROAD, REPORTED THIS MANY TIMES AND TAKEN INTO DEALER..HOWEVER, NEVER TAKEN CARE OF. ONLY THING FIXED WAS SOLENOID. *TR
Incident date: Apr 11, 2014
J & K MITCHELL CASEY, IL.62420 PURCHASED ON 4/11/2014, 98,104 MILEAGE. HEADLAMPS GO OFF AT NITE DRIVING, VERY UNNERVING, FUEL GAGE, HAYWIRE FROM THE START, WHILE DRIVING, ENGINE WOULD ACCELERATE WHEN TURNING RIGHT. SWAYING/SUSPENSION, WHEN TURNING, DRIVING DOWN THE ROAD, REPORTED THIS MANY TIMES AND TAKEN INTO DEALER..HOWEVER, NEVER TAKEN CARE OF. ONLY THING FIXED WAS SOLENOID. *TR
Incident date: Apr 11, 2014
J & K MITCHELL CASEY, IL.62420 PURCHASED ON 4/11/2014, 98,104 MILEAGE. HEADLAMPS GO OFF AT NITE DRIVING, VERY UNNERVING, FUEL GAGE, HAYWIRE FROM THE START, WHILE DRIVING, ENGINE WOULD ACCELERATE WHEN TURNING RIGHT. SWAYING/SUSPENSION, WHEN TURNING, DRIVING DOWN THE ROAD, REPORTED THIS MANY TIMES AND TAKEN INTO DEALER..HOWEVER, NEVER TAKEN CARE OF. ONLY THING FIXED WAS SOLENOID. *TR
Incident date: Dec 15, 2016
REDUCED ENGINE POWER-WHILE DRIVING 30MPH THE VEHICLE WILL RANDOMLY REDUCE ENGINE POWER AND CAUSED THE VEHICLE TO STALL. I HAD TO PULL OVER AND RESTART MY VEHICLE 2 TWICE TO MAKE IT HOME SAFELY. GM HAS A SERVICE BULLETIN OUT TO REPAIR 2010-2011 BUCK LACROSSE ONLY MANUFACTURED AT SPECIFIC PLANTS. GM DEALER STATES I HAVE SAME DEFECTIVE THROTTLE THAT WAS MANUFACTURED IN 2010-2011 LACROSSE AND CAUSES T... Read more
Incident date: Dec 17, 2016
WHILE DRIVING AT HIGHWAY SPEEDS A VEHICLE STARTED TO BACK OUT OF A DRIVEWAY. WHEN I ATTEMPTED TO HONK MY HORN, IT WOULD NOT WORK. THIS CREATED A VERY HAZARDOUS CONDITION FOR ME AND THE OCCUPANTS OF THE CAR! I HAVE CHECKED BOTH THE FUSE AND THE HORN RELAY AND FIND NO DEFECTS. THE HORN WORKS ONLY INTERMITTENTLY AT BEST AND IS NOT RELIABLE IN A DANGEROUS SITUATION. *TR
Incident date: Dec 17, 2016
WHILE DRIVING AT HIGHWAY SPEEDS A VEHICLE STARTED TO BACK OUT OF A DRIVEWAY. WHEN I ATTEMPTED TO HONK MY HORN, IT WOULD NOT WORK. THIS CREATED A VERY HAZARDOUS CONDITION FOR ME AND THE OCCUPANTS OF THE CAR! I HAVE CHECKED BOTH THE FUSE AND THE HORN RELAY AND FIND NO DEFECTS. THE HORN WORKS ONLY INTERMITTENTLY AT BEST AND IS NOT RELIABLE IN A DANGEROUS SITUATION. *TR
Incident date: Dec 18, 2016
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING 70 MPH, THE LOW BEAM HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE HIGH BEAM HEADLIGHTS HAD TO BE ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING). THE FAILURE MILEAGE WAS 148,0... Read more
BUICK
PARK AVENUE
(2001) - ENGINE
Dec 20, 2016
Incident date: Dec 19, 2016
OUR 2001 BUICK HAS HAD A ENGINE COMPARTMENT FIRE IT IS THE SAME CAUSE AS THIS RECALL- [XXX] -------------------------------------------------------------------------------- -CLOSE INVESTIGATION SUBJECT : ENGINE COMPARTMENT FIRES , 1 RECALL(S) DATE INVESTIGATION OPENED: OCT 22, 2002 DATE INVESTIGATION CLOSED: MAR 09, 2004 NHTSA ACTION NUMBER: EA02030 COMPONENT(S): FUEL SYSTEM, GASOL... Read more
Fire
BUICK
PARK AVENUE
(2001) - FUEL SYSTEM, GASOLINE
Dec 20, 2016
Incident date: Dec 19, 2016
OUR 2001 BUICK HAS HAD A ENGINE COMPARTMENT FIRE IT IS THE SAME CAUSE AS THIS RECALL- [XXX] -------------------------------------------------------------------------------- -CLOSE INVESTIGATION SUBJECT : ENGINE COMPARTMENT FIRES , 1 RECALL(S) DATE INVESTIGATION OPENED: OCT 22, 2002 DATE INVESTIGATION CLOSED: MAR 09, 2004 NHTSA ACTION NUMBER: EA02030 COMPONENT(S): FUEL SYSTEM, GASOL... Read more
Fire
Incident date: Dec 18, 2016
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE EQUIPPED WITH FIRESTONE DESTINATION LE2 TIRES (NA), SIZE: P255/60/R19 (NA). WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT HEARD A NOISE COMING FROM THE REAR PASSENGER SIDE TIRE. WITHIN A FEW MINUTES, THE NOISE INCREASED AND THE REAR PASSENGER SIDE TIRE COMPLETELY SPLIT APART WITHOUT WARNING. THE CONTACT PURCHASED TWO NEW TIRES FOR THE REAR PASSENGER AND ... Read more
Incident date: Dec 18, 2016
CAR PARKED IN HOME DRIVEWAY UNOCCUPIED, SITTING STILL, RUNNING TO WARM UP IN VERY COLD AMBIENT AIR TEMPERATURE (5 DEGREES F. SIDE AIR BAGS ON PASSENGER AND DRIVER SIDE SIMULTANEOUSLY DEPLOYED DAMAGING THE SEATS AND INTERIOR TRIM.
Incident date: Dec 18, 2016
CAR PARKED IN HOME DRIVEWAY UNOCCUPIED, SITTING STILL, RUNNING TO WARM UP IN VERY COLD AMBIENT AIR TEMPERATURE (5 DEGREES F. SIDE AIR BAGS ON PASSENGER AND DRIVER SIDE SIMULTANEOUSLY DEPLOYED DAMAGING THE SEATS AND INTERIOR TRIM.
Incident date: Dec 18, 2016
CAR PARKED IN HOME DRIVEWAY UNOCCUPIED, SITTING STILL, RUNNING TO WARM UP IN VERY COLD AMBIENT AIR TEMPERATURE (5 DEGREES F. SIDE AIR BAGS ON PASSENGER AND DRIVER SIDE SIMULTANEOUSLY DEPLOYED DAMAGING THE SEATS AND INTERIOR TRIM.
BUICK
PARK AVENUE
(2000) - ENGINE
Dec 17, 2016
Incident date: Dec 17, 2016
GOT MY CAR TOWED TO MIDAS ON 12/15 BECAUSE IT WOULDN'T START. THEY SAID I NEEDED A TUNE UP AND A NEW INTAKE. THEY WENT TO TEST MY CAR AND THE ENGINE CAUGHT FIRE. I RECEIVED A CALL ON 12/17 FROM MIDAS SAYING THAT MY ENGINE CAUGHT FIRE AND THE INTAKE SPECIFICALLY WAS UNDER GM RECALL AS IT IS A GM 3800 SERIES II ENGINE. I WAS DIRECTED BY MIDAS TO FILE A COMPLAINT ABOUT MY ISSUE, AND THAT THIS WORK WO... Read more
Fire
BUICK
PARK AVENUE
(2000) - FUEL/PROPULSION SYSTEM
Dec 17, 2016
Incident date: Dec 17, 2016
GOT MY CAR TOWED TO MIDAS ON 12/15 BECAUSE IT WOULDN'T START. THEY SAID I NEEDED A TUNE UP AND A NEW INTAKE. THEY WENT TO TEST MY CAR AND THE ENGINE CAUGHT FIRE. I RECEIVED A CALL ON 12/17 FROM MIDAS SAYING THAT MY ENGINE CAUGHT FIRE AND THE INTAKE SPECIFICALLY WAS UNDER GM RECALL AS IT IS A GM 3800 SERIES II ENGINE. I WAS DIRECTED BY MIDAS TO FILE A COMPLAINT ABOUT MY ISSUE, AND THAT THIS WORK WO... Read more
Fire
Incident date: Aug 1, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS). THE VEHICLE WAS TAKEN TO THE DEALER MONTHS AGO, BUT THE REMEDY AND PARTS WERE UNAVAILABLE. THE CONTACT LATER EXPERIENCED A FAILURE IN WHICH THE SEATS FAILED TO WARM. THE WARNING INDICATORS ILLUMINATED FOR BOTH THE FRONT DRIVER AND PASSENGER SEATS. THE VEHICLE W... Read more
Incident date: Aug 1, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS). THE VEHICLE WAS TAKEN TO THE DEALER MONTHS AGO, BUT THE REMEDY AND PARTS WERE UNAVAILABLE. THE CONTACT LATER EXPERIENCED A FAILURE IN WHICH THE SEATS FAILED TO WARM. THE WARNING INDICATORS ILLUMINATED FOR BOTH THE FRONT DRIVER AND PASSENGER SEATS. THE VEHICLE W... Read more
Incident date: Jul 16, 2016
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE BEGAN TO LEAK FUEL FROM UNDER THE HOUSING UNIT. WHENEVER THE CONTACT ATTEMPTED TO ACCELERATE FROM A STOP, IT WOULD JERK AND HESITATE BEFORE ACCELERATING. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED, BUT NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEA... Read more
Incident date: Jul 16, 2016
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE BEGAN TO LEAK FUEL FROM UNDER THE HOUSING UNIT. WHENEVER THE CONTACT ATTEMPTED TO ACCELERATE FROM A STOP, IT WOULD JERK AND HESITATE BEFORE ACCELERATING. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED, BUT NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEA... Read more
Incident date: Dec 15, 2016
TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 5 MPH, THE WARNING CHIME SUDDENLY ACTIVATED AND THE POWER STEERING MALFUNCTIONED. THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 8,000. UPDATED 01/25/2... Read more
Incident date: Sep 15, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE FRONT DRIVER SIDE SEAT WARMER FAILED TO OPERATE. THE DEALER STATED THAT THE VEHICLE WAS UNABLE TO BE REPAIRED UNTIL IT WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS). THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUF... Read more
Incident date: Sep 15, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE FRONT DRIVER SIDE SEAT WARMER FAILED TO OPERATE. THE DEALER STATED THAT THE VEHICLE WAS UNABLE TO BE REPAIRED UNTIL IT WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS). THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUF... Read more
Incident date: Sep 6, 2010
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. THE CONTACT STATED THAT THE ELECTRONIC STABILITY TRACTION CONTROL WARNING INDICATOR FLASHED. ALSO, THE ABS WARNING INDICATOR FLASHED AND VARIOUS WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN FIVE TIMES, BUT COULD NOT BE DIAGNOSED. THE VEHICLE WAS ALSO TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC T... Read more
Incident date: Sep 6, 2010
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. THE CONTACT STATED THAT THE ELECTRONIC STABILITY TRACTION CONTROL WARNING INDICATOR FLASHED. ALSO, THE ABS WARNING INDICATOR FLASHED AND VARIOUS WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN FIVE TIMES, BUT COULD NOT BE DIAGNOSED. THE VEHICLE WAS ALSO TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC T... Read more
Incident date: Sep 6, 2010
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. THE CONTACT STATED THAT THE ELECTRONIC STABILITY TRACTION CONTROL WARNING INDICATOR FLASHED. ALSO, THE ABS WARNING INDICATOR FLASHED AND VARIOUS WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN FIVE TIMES, BUT COULD NOT BE DIAGNOSED. THE VEHICLE WAS ALSO TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC T... Read more
Incident date: Dec 14, 2016
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT CONTACTED ONSTAR WHO PERFORMED A DIAGNOSTIC TEST, WHICH DETERMINED THAT THE TRANSMISSION, ENGINE, AIR BAG, AND BRAKE SYSTEMS FAILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY ... Read more
Incident date: Dec 14, 2016
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT CONTACTED ONSTAR WHO PERFORMED A DIAGNOSTIC TEST, WHICH DETERMINED THAT THE TRANSMISSION, ENGINE, AIR BAG, AND BRAKE SYSTEMS FAILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY ... Read more
Incident date: Dec 14, 2016
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT CONTACTED ONSTAR WHO PERFORMED A DIAGNOSTIC TEST, WHICH DETERMINED THAT THE TRANSMISSION, ENGINE, AIR BAG, AND BRAKE SYSTEMS FAILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY ... Read more
Incident date: Nov 15, 2016
MY VEHICLE A 2011 BUICK LACROSSE CXL 2.4L ENGINE RPO LAF. I HAVE A PROBLEM WITH THE ENGINE MAKING NOISE DUE TO BALANCE SHAFT CHAIN SPECIAL COVERAGE RECALL 12313 WHERE BACK THEN THEY INCLUDED IN THE RECALL THE BALANCE SHAFT CHAIN, TENSIONER, AND ALSO THE ENGINE MOUNT HIGH PRESSURE FUEL PUMP, THEN TO SAY THIS BULLETIN HAS BEEN REVISED TO REMOVE SPECIAL COVERAGE ADJUSTMENT FOR THE FUEL PUMP THAT IS ... Read more
Incident date: Nov 15, 2016
MY VEHICLE A 2011 BUICK LACROSSE CXL 2.4L ENGINE RPO LAF. I HAVE A PROBLEM WITH THE ENGINE MAKING NOISE DUE TO BALANCE SHAFT CHAIN SPECIAL COVERAGE RECALL 12313 WHERE BACK THEN THEY INCLUDED IN THE RECALL THE BALANCE SHAFT CHAIN, TENSIONER, AND ALSO THE ENGINE MOUNT HIGH PRESSURE FUEL PUMP, THEN TO SAY THIS BULLETIN HAS BEEN REVISED TO REMOVE SPECIAL COVERAGE ADJUSTMENT FOR THE FUEL PUMP THAT IS ... Read more
Incident date: Nov 15, 2016
MY VEHICLE A 2011 BUICK LACROSSE CXL 2.4L ENGINE RPO LAF. I HAVE A PROBLEM WITH THE ENGINE MAKING NOISE DUE TO BALANCE SHAFT CHAIN SPECIAL COVERAGE RECALL 12313 WHERE BACK THEN THEY INCLUDED IN THE RECALL THE BALANCE SHAFT CHAIN, TENSIONER, AND ALSO THE ENGINE MOUNT HIGH PRESSURE FUEL PUMP, THEN TO SAY THIS BULLETIN HAS BEEN REVISED TO REMOVE SPECIAL COVERAGE ADJUSTMENT FOR THE FUEL PUMP THAT IS ... Read more
BUICK
PARK AVENUE
(2000) - LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Dec 14, 2016
Incident date: Mar 9, 2015
TL* THE CONTACT OWNS A 2000 BUICK PARK AVENUE. THE CONTACT STATED THAT THE DOOR LATCHES FRACTURED INTERNALLY. THE FRONT PASSENGER AND REAR DRIVER'S SIDE DOORS FAILED TO OPERATE. THE CONTACT WAS ONLY ABLE TO OPEN THE DOORS FROM INSIDE THE VEHICLE. THE DEALER WAS NOTIFIED OF THE FAILURE, BUT WAS UNABLE TO PROVIDE AN APPOINTMENT IN A REASONABLE TIME FRAME. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECH... Read more
Incident date: Dec 14, 2016
FUEL GAGE NOT WORKING PROPERLY. WHEN NEEDLE GETS BETWEEN HALF AND A QUARTER, IT BOUNCES BACK AND FORTH FROM EMPTY TO FULL. THEN AT A QUARTER FULL, IT GOES TO EMPTY AND STAYS THERE. YOU ARE NEVER SURE HOW MUCH GAS YOU REALLY HAVE AND CAN CAUSE THE VEHICLE TO STOP SUDDENLY.HAPPENS WHEN IN MOTION AND STILL ON ALL ROADS.
Incident date: Dec 1, 2016
TL* THE CONTACT OWNS A 2001 BUICK LESABRE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING OPERATED, THE AIR BAG SENSOR WARNING LIGHT SUDDENLY ILLUMINATED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 206,889.
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2012 (NA) BUICK ENCORE EQUIPPED WITH CONTINENTAL CONTI PRO CONTACT TIRES, SIZE: P215/55/R18 (NA). THE CONTACT STATED THAT TWO OF THE FOUR TIRES CONTINUED TO LOSE AIR PRESSURE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE TIRES WERE ROTATED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE AND TIRE FAILURE MILEA... Read more
BUICK
RENDEZVOUS
(2004) - FUEL/PROPULSION SYSTEM
Dec 13, 2016
Incident date: Aug 19, 2015
TL* THE CONTACT OWNS A 2004 BUICK RENDEZVOUS. THE CONTACT STATED THAT THE VEHICLE FUEL TANK WAS FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 07V349000 (FUEL SYSTEM, GASOLIN... Read more
Incident date: Dec 10, 2016
MY CHECK ENGINE LIGHT CAME ON LAST WEEK. I TOOK MY 2010 BUICK ENCLAVE (82,400 MILES) TO THE LOCAL DEALER FROM WHOM I PURCHASED THE CAR CERTIFIED PRE-OWNED ABOUT 20 MONTHS AGO. THEY TELL ME THAT THE TIMING CHAIN IS WORN AND MUST BE REPLACED - AN EXTREMELY EXPENSIVE REPAIR THAT SHOULD NOT BE NEEDED ON A CAR WITH 82,000 MILES. SINCE THE MANUFACTURER'S WARRANTY ONLY COVERED IT TO 5-YRS/100K MILES, IT ... Read more
Incident date: Apr 4, 2016
TL* THE CONTACT OWNS A 2015 BUICK REGAL. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE BEGAN TO PUTTER AND HESITATE WHILE ACCELERATING. THE FAILURE OCCURRED RANDOMLY. THE DEALER DIAGNOSED THAT THE ENGINE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE CONTACT HEARD A GRINDING NOISE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MI... Read more
Incident date: Nov 23, 2016
MY FATHER-IN-LAW HAD THE COMPLAINT THAT HIS CRUISE CONTROL WAS NOT WORKING. I CHECKED THE CAR OVER AND IT WAS WORKING FINE. ON HIS WAY HOME IT QUIT WORKING AFTER ABOUT 75 MILES. ANOTHER CHECK AND ALL WAS FINE. SHORTLY AFTER THAT, I JUST HAPPENED TO BE FOLLOWING HIM AND THE BRAKE LIGHTS CAME ON AND NEVER WENT OFF. I CONFIRMED WITH HIM THAT HIS FOOT WAS NOT ON THE PEDAL. I PUT TOGETHER THAT... Read more
Incident date: Aug 12, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PAR... Read more
Incident date: Aug 12, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PAR... Read more
Incident date: Dec 11, 2016
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING FUEL FROM UNDERNEATH THE FUEL TANK AND ABOVE THE EXHAUST SYSTEM. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Incident date: Dec 5, 2016
TL* THE CONTACT OWNS A 2014 BUICK ENCLAVE. WHILE DRIVING 35 MPH, THE BRAKES MADE A LOUD SQUEALING NOISE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO BE REPAIRED. THE FRONT AND BACK BRAKES AND ROTORS WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 39,958.
Incident date: Nov 21, 2016
TAKATA RECALL AN AIRBAG SERVICE IN THE DASHBOARD ALL THE TIME THE VEHICLE IS TURN ON AND START.
Incident date: Dec 6, 2016
SERPENTINE BELT CAME OFF AS I WAS DRIVING DOWN 65 S HEADING TOWARD BRANDON FROM SPRINGFIELD, CAN'T GET BELT ON, AND IT WON'T EVEN TURN OVER WITHOUT A JUMP.
Incident date: Dec 6, 2016
SERPENTINE BELT CAME OFF AS I WAS DRIVING DOWN 65 S HEADING TOWARD BRANDON FROM SPRINGFIELD, CAN'T GET BELT ON, AND IT WON'T EVEN TURN OVER WITHOUT A JUMP.
Incident date: Dec 6, 2016
SERPENTINE BELT CAME OFF AS I WAS DRIVING DOWN 65 S HEADING TOWARD BRANDON FROM SPRINGFIELD, CAN'T GET BELT ON, AND IT WON'T EVEN TURN OVER WITHOUT A JUMP.
Incident date: Oct 28, 2016
TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 25 MPH, ANOTHER VEHICLE DROVE THROUGH A STOP SIGN AND CRASHED INTO THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER ... Read more
Crash
1 injured
Incident date: Dec 6, 2016
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. WHILE OPERATING THE VEHICLE, A GRINDING NOISE WAS HEARD FROM THE STEERING COLUMN. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT A... Read more
Incident date: Nov 23, 2016
TL* THE CONTACT OWNS A 2009 BUICK ENCLAVE. WHILE DRIVING APPROXIMATELY 70 MPH, THE RPMS BEGAN TO DECREASE WITHOUT WARNING AND THE ACCELERATOR PEDAL FAILED, WHEN DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 133,000.